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Wilco Home Services

Wilco Home Services

4.2 from 237 reviews

Happy customer

Very pleased with Brendon’s professional approach, he discussed everything that was being done and we were kept well informed. A good advertisement for the company. Thank you for your prompt support.

Reline the Sewer pipe

The sewer had tree roots blocking the pipe. A check with the camera confirmed this and a water blaster got these out. Over the long weekend I thought about the quote to dig up two areas of paving and decided to proceed and on the following Tuesday two plumbers arrived and started digging. The tree root problem was sorted and the paving was relaid. A very satisfactory solution! The tradesmen did a wonderful job and I am very happy with their thorough approach and future guarantee.

This company does not follow through on what they promise.

This company promised same day service as I did not have hot water. After I waited all day, on my ringing them, they advised they could not come that day. They obviously cannot keep the promise of same day service.

Very professional and good communications

He arrived shortly after I made the call. He was very friendly and knowledgable.

After looked into the toilet, he explained to me on the issue and the options to fix it.

He needed to travel far to get the new toilet and install it the next day. He kept me informed and call me 30 mins before he arrived for installation.

The installation went well. Everything was cleaned up before he left.

I am very pleased with the service.

Great service!

Friendly service over the phone and an extremely helpful & thorough plumber, who explained everything very well and went over and above to clear our blocked pipes and identify the cause of the blockage. Will definitely use them again.

Good old fashioned service with a smile.

Thank you Jason for trouble shooting and solving our gas plumbing problem today. Your manner and professionalism were very much appreciated, saving us continued concern and money.

Glass in topsoil

Broken promises, incomplete job and poor quality topsoil that included broken tiles and glass. Avoid, avoid. Failed to keep appointments. Protruding pipe in gutter. Worst experience ever.

1 comment
Hi Col, Please give us a call as this is concerning if there was tiles and glass on the top soil. We would like to attend to this urgently. Many Thanks Wilco Team

Job well done!!

The job involved re-lining a section of some 5 meters re-lining and digging of a section of vertical shaft. this was all done in one day, no mess was left and all earth and rocks left from the job removed. The work started/finished at the time programmed.

1 comment
Thank you Walter for your good feedback.We appreciate your time. Many Thanks Wilco Team

I would recomend it.

Very pleased with the job. The workers were very informative with every step and encouraged us to come and observe.

1 comment
We value your time on providing good feedback for the plumbers who attended your job. Many Thanks Wilco Team

Good service!

They did really good job, and they fix the small things when they found out during the work. Thanks for the help!

1 comment
Thank you very much Terry We look forward to helping you again in the future should you have any further plumbing issues. Many thanks Wilco Team

Effective and efficient

Both my wife and myself found Daniel and his workers friendly and informative in the work being carried out to reline oue sewer line. Minimal disturbance and quickly carried out. Would recommend based on our experience.

1 comment
Thank you very much Bruce. I am glad to hear the boys did a great job at your property. Many Thanks Wilco Team

No Turn Up at My Cost

From the start I it was unprofessional. Hills District- I called the number on the local flyer I had received. The woman who picked up just abruptly said “Hello?” I actually thought it was the wrong number until I probed more!

I took a half day off work to accomodate for the booking as I considered my plumbing job to the toilets urgent. On my way home from work - I get a call to advise me that they had to cancel my appointment as the pluber had a more urgent emergency to attend to! Time was 1.45pm- my appointment was for 2pm! Not in the least happy I rescheduled for a different day!

I ended up that same afternoon finding a more available and willing plumbing service who had a more Professional attitude!

I called back to Wilco and the same unprofessional “Hello?” was my greeting! Unproffesional in that you realise you have called a home number and not a business.

And lo-and behold- I believe I spoke to the very plumber who was supposed to be at my place originally who was supposedly out on an emergency call! Slack, unprofessional non-service!

1 comment
Hi J.T Thank you for your feedback. All feedback will help improve our services to our customers. Please contact our office so that we can discuss what happened and to make sure we better our service. Many Thanks Wilco Team

Rip Off

These 'plumbers' who are really 'pressure salesmen' quoted me $1580 to do a small job that I had done the next day for $480 by Neutral Bay Plumbers. I am a single pensioner but they also charged me $30 to get out of the truck and give me a quote. Do not go near these people under any circumstances.

1 comment
Thank you for your feedback. We would like the opportunity to speak to you about the details of what happened. Please contact our office. Many Thanks Wilco Team

Perfect electrical connections on all lightinus at home.

Service is outstanding and very prompt too. We would recommend Wilco Plumbing to our family members in the near future.

1 comment
Hi Noel thank you for your taking the time to leave your good feedback about the boys work. We value your time. Many Thanks Wilco Team

Drain / Sewer Repair

Team arrived on time. Job initially assessed with caveat more might be needed after pipes inspected. More extensive repairs were advised after camera inspection. The work was explained fully and done over the next three days. The staff were polite and considerate. I was happy with the job done.

1 comment
Hi John, Thank you very much for taking the time to leave your good feedback. We strive to make sure all our customers are well looked after and that you are happy with the work. Many Thanks Wilco Team

Friendly and efficient service

All the Wilco employees I dealt with were very well mannered and took a lot of care with the work they carried out.
They were all young and friendly and worked efficiently.

1 comment
Hi Holz, We are happy to hear that you are pleased with the work our technicians carried out at your property. We look forward to helping again. Thanks Wilco Team

Leaking shower and cistern replacement plus taps

Andrew the plumber arrived on time, assessed the work required, advised us of any pitfalls, and then proceeded with the job. All carried out professionally and pleased with the outcome.

1 comment
Hi Sandra, Thank you for taking the time to share the good work Andrew did. We value your feedback. We hope to be of service again in the future. Many Thanks Wilco Team

Didn’t live up to advertisements

I waited 2days for the service . It wasn’t same day . I waited 2 hours past their expected arrival . I understand a job can take longer but it does not live up
To advertising . I have a leaking sistern and connecting tap, a leaking kitchen tap and a leaking pipe to the second toilet as well as a hot water tap that needed repairing. The quote was for
$ 1,62983 because apparently my pies are too old to repair just what is needed. My house was built in 1985. The plumber’s name was [name removed]. He even told me replacing washers was a waste of time. Other comments were rather rude . I told him I wouldn’t get the job done as it is too expensive. I rang another plumber whose call out fee is $10less and they are looking cal not
Like this Sydney company that promotes itself as a local business. This is the first time I have ever written a bad review but I felt offended by Simco plumbers

Hi Lisa, Please note that we are NOT Simco Plumbers. Should you want to verify your complaint please contact us directly. Many Thanks Wilco TeamThank you. I did ring the number on the invoice I received and discussed the matter. I was told that someone would contact me but that has not happened as yetThank you Lisa for your response. Can you please provide us with the Invoice Number so we can attend to. Thanks Wilco Team

Excellent customer service

I called this company on Tuesday night I had a blockage and I couldn’t use any toilets in my house. A plumber by the name of Nathan came to my house, he was extremely polite and professional.
I recommend this company to everyone that has a emergency, the call out fee was cheap and the price of the job was reasonable.
You could say I am a very happy customer. Thank you Nathan and Wilco.

1 comment
Thank you Haseena for taking the time to share your feedback, We look forward to helping you again should you are in need of services. Many Thanks Wilco Team

Broken toilet & sewage pipes in back yard

Rang for quote came out next day on time very pleasant guy called Danial tried to presure flush lines to get camara in line but to no avail said he could here the leak under ground which he showed me dug it all up with back hoe sure enough all pipes broken and just had it .stuck to the quote he gave me and put all new pipes and tidied yard up very good job would give them 10/10 anytime . They brought bark and top Quilty soil to redo grass & garden then hosed and tidied up

1 comment
Hi Shane, Thank you for taking the time to share your feedback. We are happy plumbers completed the work to your expectation. Many Thanks Wilco Team

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