From first point of call to the end of service, could not fault Wilco. Professional and reasonably priced.
Called and made an appointment with Zeina, she was so kind and helpful. The workers were very professional and explained all the work that was needed to be done. Absolutely recommend this plumbing service. Friendly, safe and very professional.
Very Reliable and Efficient
Needed an urgent plumber for a leak in my bathroom and the team got it fixed for me quickly. Thank you Zeina for organising highly recommended
Plumber assessed my plumbing problem by asking me a few questions and staring at the toilet. He told me it was the 'pan collar'. Gave me a quote in excess of $600. At Bunnings a pan collar retails for are under $15. Another plumber (NOT from WILCO) came and told me he couldn't give a quote until he HAD A LOOK because he "doesn't have X-ray vision", removed the toilet, looked inside (I took photos) and told me it was in fact NOT the pan collar that was causing the problem, but rather tree roots (I have the photos). He cleared the roots, put the toilet back, sealed everything up and charged me much less than $600.
Toilet Cistern leak
Called and gave me a $79 call out fee which was fine.. when plumber arrived
Told me its going to cost $320 to tighten and replace the bent hose!!! What a rip off... then after that, told me that the cistern is not filling up fast and that he had to replace something and quoted me $350 extra to replace it... WHAT!!! I exclaimed! That cost $29 at bunnings ! You charging me $350??? Told him to forget it!!!
Made a booking to have my drain unblocked that my other plumber left blocked. Got a same day booking and got my drain blocked and greatly priced also. Very efficient and well mannered plumber. Thank you for your help.
You pay for attempt
My blocked floor drain wasn't fixed...Ended up paying $439....for nothing!
I tried negotiating with the manager. He was rude and nasty.
Another plumber fixed the problem within 15 minutes, and in place where Wilco plumber didn't even have a look..
Not at time as promised
They were to be at 7-8am but after many hours of waiting (it is 2pm already) and several calls no one came and our house sewer still blocked and we do not have working toilet. New excuses and new promises... Newer again.
Replacing a small cistern tap
Called from a letterbox card. Would not provide hourly rate - spent 15mins replacing a $12 tap to the cost of $280. Say they charge by the job- total ripoff and no interest in cost concerns raised after finding out how cheap the tap was! Don't use
Lovely service from the gentleman that came out. Had a blocked sewer drain and he cleared it. Great pricing and very fair and plumber was punctual. Even calling and making the booking was dealt with beautifully.
Incapable of doing what they advertise
Their website specifies servicing of gas equipment for restaurants & cafes, but their phone service is adamant that they supply and install ONLY. Waste of time, no apology. 'Have to get marketing to check that'
Chad, the plumber who attended to our drainage problem (and solved it), was not only very proficient in his work but also a thorough gentleman. A credit to his employer, his trade and the community.
Boys did a very good job!
Start from giving us a quote to actual day the boys did the job was fantastic. Very professional people, very punctual for the day and time they promised coming to do the job. They are also full of knowledge and well experienced for the job they are doing. Any small or complicated questions we asked, we received a full explanation in a very simple way that we as a customer do not have any knowledge of what is going on and what is going to happen.
Author stated being incentivised for this review
Good consultation and advice followed up with efficient professional service.
Appreciated in depth discussion of our problems and choices offered for fixing an immediate broken pipe issue, as well as recommending a more complete long term fix by relining the distance between new pvc pipes. Being shown and therefore able to see very clearly for ourselves the condition of the old pipes all the way along via camera gave convincing proof of the work needed. Only issue was the huge cost for all the equipment, excavator, skip and labourers needed ... however if left longer until relining was not a viable option then possibly... Read more having to replace all with new piping would have been even more expensive! The advice we received was most helpful in making our decisions! Also thanks to all the workers who toiled away very efficiently!
Author stated being incentivised for this review
Save money and get someone else
I was just a number to this company, someone to squeeze as much money as possible before you are completely broke. They have a well drilled sales and upselling pitch which I was tired of hearing by the time I finally just told them to leave
Questions & Answers
No questions yet
Get an answer from our members and Wilco Home Services representatives
- Award Winner VIC 2023
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.