Wilco Home Services

In short, Wilco Home Services were quick to respond and generally acted in a professional manner. They seemed very knowledgeable and were able to solve the problem that we had in a timely manner. Generally the work carried out seemed to be good and the staff, from office to site, were courteous and professional. So why only a 3 star rating?… Read more

Firstly, I think that the work was done somewhat hurriedly, particularly when we had not asked this to happen, but mostly because, what we were being quoted firstly and then requoted because of the additional work involved, had no way of being verified by another company in the short timeframe that everything was happening and this is where my wife and I felt somewhat compromised. Yes, we were now looking at a job costing over two and a half times the original amount! To this day we don’t really know if we were taken for a ride, or indeed, the amount paid nears the mark in this day and age. That said, after some rain on the Easter weekend, the problem seems to have been fixed!

Please read the full story below, if you wish:

After receiving a fridge magnet in our letterbox and using this form of advertising to contact Wilco Plumbers and look at a problem that we were having with an overflowing downpipe, the company were quick to respond in sending out an investigative plumber, [Name Removed], who acted in a very professional manner and looked at our problem over a couple of hours, with pipe cameras and high pressure hoses, until he found a couple of potential solutions, which were then presented to us and quoted. We accepted the higher cost solution, even though it seemed expensive, as we were told it was the better long term option.

Within 48hrs, further investigation was commenced over several hours by two other workers from the company(sorry, I can’t remember their names), but unfortunately, what was originally quoted we were told, would no longer solve the problem. We were then presented with a new solution, but at a huge increase in cost! At this point I wanted to receive at least one other quote from another company, but it seemed as though the process had already gone too far(and we were told that we would need to pay for the investigative work already carried out that morning)and that we should continue using Wilco to complete the project! They explained the huge increase in cost was from the equipment that would need to be used to complete the work, as well as the increase in cost of materials in recent months etc.

My wife and I (rather stressfully I might add, with her only being contactable over the phone) accepted the new quote and work commenced that afternoon, with the guys removing turf from where the trench was to be dug - a trench laid with both plastic and galvanised pipe, that would now take a large part of our roof water, out into the street and no longer be contained to filter through and beneath the 100 year old concrete pit that was completely gummed up, with nowhere for the water to go, except back up to the down pipe. Problem solved!

The following day, a number of guys turned up with their equipment and everything was set up in a professional manner in order to create as little disturbance as possible to the surrounding area. An initial problem pumping out the existing sludge that was in the old soakwell was overcome, which set things back before they could insert a new plastic well. Unfortunately, at this stage, I had to go down to Sydney for the day and couldn’t see what was going on during the project. I was therefore most surprised to hear from the main worker, late in the afternoon whilst driving home, that the job had been completed!

On returning and observing, I felt that the work had been finished, maybe a little too quickly for my liking and noticed that the filled in and landscaped trench could have been finished in a better way, even though he commented that the fill in would settle in the next few weeks. After a follow up phone call from [Name Removed], they explained that fixing any landscaping details in the future, would be no problem. I also did notice afterwards, that our fence had been slightly damaged, as well as a pole supporting my weather station and the polystyrene sinkwell, also retained considerable cement workings from its insertion, which made me think that, yes, they definitely wanted to finish the job the day before Easter. I should note that the last three imperfections, I have not related to Wilco.

All in all, a costly experience in a very short time frame, but one that ultimately did fix the problem.

Found them on social media so was a little apprehensive. But was then very pleasantly surprised by the professionalism, friendliness and competitive pricing of Wilco's plumbing services. I will be using them again for future plumbing work

Quick and responsive service, work was completed efficiently and to a high standard. The plumbing issue was resolved with no needd for a call back. Plumber arrived on time andd called ahead as promised. The transaction was easy with multiple payment methods available. Very satisfied.

The customer service operator was an angel and the technician who came to my place was an angel sent from heaven to me in the hardest time , so they deserve all the best of luck and respect for the great job they did provided me

This is a first class company. Always polite, informative, quick, and on time. Nathan, Braydon and the other staff did a great job and cleaned up afterwards so well. They are not cheap but they are worth it if you want a pleasant, reliable, stress-free, excellent plumbing job.

After putting off calling a plumber for way too long I received a magnet in the mail. I rang the number and had a technician attend my home the next morning. Braydon was extremely knowledgeable and explained that my particular problem was a matter of elimination. My water pump was going off continually, with no obvious leaking taps etc and… Read more

there was an awful clunking sound every couple of minutes. Braydons advice was to start with the obvious and go from there. After inspecting my water pump he moved on to my tapware which was 35 years old, he checked the washers and showed me how worn and withered everything was. He suggested that I replace my tapware. He actually had the same style as I have in his van. I was very impressed. He changed as much as possible with the products that he had with him (this was Friday). He came back on Monday with Elliot another lovely knowledgeable young man. Between the two they have replaced all of my old and worn tapware and my awful problem of continually clunking pipes has stopped. I would highly recommend these 2 personable young plumbers. They have saved my sanity! Thank you boys and Wilco Home Services. Job well done!

Very professional, know their trade. Due to the cost of the pipe relining, they didn't just jump in and say it has to be done. They spent time clearing the roots and then assessing the condition. Every step was explained, shown the condition of the damage on the camera before advising me. I could see it was obvious that a reline was required.… Read more

Bugger, but if not, clearing the roots the damage pipe could collapse requiringlater digging up and replacing the pipe. No thanks. I found it very interesting seeing how the team relined the pipe, the guys were very good and showed me how it worked. When I was given the invoice on completion it turned out to be more than the quote. After the wife played the invoice she pointed out is was over a $1000 more than the quote. I took this up with the chap before he left, he contacted the office, sorted it there and then. I received a refund a couple of days later no hassles or worries. If you need plumbing give them a call. Nothing is perfect in this world but this company is as close as you can possibly get.

I don't know how their fees compared to other companies, I suspect they would all be around the same price. Nor do I know if other companies are as good. But at least you can have confidence in a professional, easy to work with team and company that do an excellent job.

Good experience – Contacted Wilco from their letterbox dropped. Arranged for an appointment for a quote 2 weeks ahead and attended to the repair 2 weeks later. Great experience with the arrangement as others would say, "call closer to the date" or "fully booked out". My appointment was to suit my personal reason. At time of quote, 2nd options was not provided… Read more

and I accepted the quote for the actual repair. Janda showed up with his off-sider on the day of repair, and I requested to arrive 10 min later, there was no issue with Janda and in fact Janda texted to advise his arrival time and in between few text messages between him and me, and promptly replied.

Janda listened to my situation and provided a 2nd option for the repair to suit my situation and I accepted, plumbing issue fixed between 10 - 15 minutes, though I still have to pay for the original cost quoted which may take around 2 - 3 hours.

I took the matter up with the office the same day and request for a consideration to justify the cost from a 2-3 hours job to a repair and a 2nd option which took between 10 - 15 minutes. I was surprised to get a return call towards the end of a business day (same day) from Zeina and an offer to adjust the original cost. I requested if further consideration can be given as I felt it is still costly for a 10 - 15 minutes job. I do realise it is not just the time period to do the repair, I did consider the travel time as well to get to my place. I asked Zeina if she can the matter further with her superior, and Zeina kindly replied she will take the matter up with her superior.

Promptly at 9.30am the next day, Zeina called and offer a further deduction. I have had bad experience with customer service numerous times, with Zeina is different. She listens and was helpful. Thank you Zeina .. !

At the end the day, I am happy with the repair issue fixed, my request to justify the cost fixed, punctual with the appointed time, flexible when I requested to delay arrival by 10 min, and WILL show up when message is received from me (at time of quote, 1st appointment). The flexibility and understanding extended is not usual. Lastly, Janda and his off sider did not wear their work boot when entering and leaving the property. Both carried their work boots in their hands, same with the 1st appointment. This experience is again not usual and I appreciate it that they did not walked in with their work boots.

All in all my experience with Wilco has been smooth sailing, no qualms at all. I was disheartened having to pay the original quote which did not justify the 2nd repair option, but this has been justified.

My consideration was there was no call out fee, call out can be waived from others if repair goes ahead, otherwise the call out fee is not refunded, the travelling time and time to repair though took 10 - 15 minutes, I did not experience any frustration in my dealing with Wilco.

Excellent service from beginning to end, from the office staff to the plumbers, Nathan and Thomas. These guys did an excellent job. My new plumbers. Thank you so much Wilco

From the initial contact, to the quotation, through to the on site work. The whole process was simple, professional and straightforward. This was hands down the best plumber we have dealt with

Our hot water service needed to be replaced. Excellent service from Brandon and a special thank you to Thomas. We are impressed by the courtesy, timeliness and skills.

They wanted to charge $1,300 plus GST to clear out a blocked kitchen sink. Appears to not be acting fair with there pricing. I obviously rejected there quote and got someone for less than third of that price.

Worst experience with Wilco. We gave deposit of more than $1250 dollars and they kept the money without returning by not doing any work. It hurts us as its hard earned money by not returning our money.Their quote didn't include all the details we requested before, which we picked up on the day the work was planned to start. Our only mistake we… Read more

accepted the quote $13000 on the trust that they would have included it which obviously they didnt. When questioned they were manipulating. Very disappointed for not returning our money. Unprofessional, they didn't even bother to return our calls and shamelessly didn't return the deposit:(

The business is entitled to delay or cancel your service. Avoid – Called on Friday morning to book an urgent repair of my toilet. Initially their admin told me the ETA would be anytime in between 12-4pm. I followed up at 3:15pm and was told that it will be delayed but plumber will be still coming in between 3-5 today. At 3:40pm their admin called and informed me the job is cancelled and asked if I want to move… Read more

the job on Monday! What a waste of my time and the opportunity cost where I could’ve asked another local plumber to get the job done before the weekend. I have teared all their promotional Mail Drop fridge magnets into pieces to ensure I will not engage with this business by mistake again.

Contacted Wilco from letterbox drop. Phoned and made an appointment I called because I thought I was getting someone in St. Ives. someone near by. However it turned out to be a very fortunate mistake on my part. I have received excellent service in getting new Water Heater, new taps etc., new Shower Doors, and Plumbing - down pipes etc.,… Read more

Gutter cleaning and relining of Sewer Pipes. Job now completed. Chucki and his Team, Thomas, Elliott, Luke, Chris and others were absolutely wonderful and worked with great purpose and integrity - doing a great job. Chucki was a wonder, always charming and helpful and explained all in great detail, for all sections of the job. He and his Team are very knowledgeable and I thank them very much. I would say they are the neatest Plumbers. Each day they left the work place clean and tidy, - no mess whatsoever. I absolutely recommend them to everyone in need of Plumbing Service. Thank you - Beverley Zielinski

Great honest work. The kitchen tap was not working. Nate came out, Took his time to diagnose the problem. Got to the root of the problem and solved it!!! No upselling, clear communication and explained in detail what was going on. Nate - you are a thorough professional . Thank you!!!

Highly recommend Wilco! Brayden & Nathan’s team were very professional, respectful & punctual, & I was impressed that they offer a free follow-up post-job inspection to make sure that all the work has held up. Thanks heaps guys, - & to Jess in the office too for the clear communications around scheduling.

Honest and extremely professional. This is a very well run business and we had interactions with a team of 3 plumbers for our job and each one was a gentleman and went above and beyond to make sure we understood what needed to be done, the work required and the costs associated. Boots off at the door, polite and experts in their field. Quote was… Read more

reflective of the end price, with no blow out cost. Happy to have these guys on our property and will use them again and again for other work needed. Thanks Justin, Max and Ethan - was a pleasure!

Prompt response to an emergency call out for my mother. Nathan clearly explained our options, and then acted quickly to rectify once we agreed on the works. He was kind and courteous, respectful of my mothers age and took the time to make sure she understood what was going to be done and when.

The guys from Wilco plumbing where outstanding Johnny and the team arrived on site and fixed the issue straight away They kept me informed of any other issues that arises throughout the work and no request was too big or small The cost was what was quoted and additional cost was informed and not too much more If you want a knowledgeable, experienced, hard work working and very clean plumbers then you can’t beat Wilco plumbing

We were really happy with the service provided to us by Wilco Plumbing. The plumbers were all punctual, friendly and polite with excellent communication skills. Nathan, who provided the quote, listened to our needs in terms of making it easier to stay in our own home and offered clear advice on the options available. Chris and Thomas completed the… Read more

work the next day. Chris updated us as the work progressed and gave us plenty of warning when they needed to turn the water off. They also cleaned up well when the work was completed and ensured that we understood how new devices worked. We are happy to recommend Wilco Plumbing.

I was very happy with all the work carried out by Chris, Thomas, Max and Brayden. Excellent work and very professional. I will definitely recommend Wilco to anyone I know who needs a plumber.

Very prompt and professional service. It was just a kitchen tap install but I’ll be using them in future based on the service. From initial phone call to book to the end of the job it was professional and polite. Thankyou Belinda

The boys were punctual to job. Diagnosis of problem was mostly accurate and fully understandable to the layperson. Unforeseen issues presented & subsequent diagnosis dealt with efficiently and timely with good humour All the workers worked hard and were most pleasant to deal with. Site cleanup was fine. Highly recommend Wilco to anyone requiring urgent remediation work Show details