Wild Earth Online Store

Just a heads up about their terrible Return Policy; you have to pay for shipping when returning stuff, and they can come up with all sorts of excuses to refuse your returns...

They use Aramex which are a rubbish courier service. They allegedly missed delivery today (Thursday) and the earliest I can book in for a re-delivery is now Monday. Also, they don't have a depot for you to pick it up from. I would give this review to the courier company except it's 2025 so businesses can and should check the reviews of the courier company they choose to use before employing them.

I was originally introduced to these pants from an article in Travel + Leisure as the most versatile pants reviewed. As I travel overseas every year on long flights to Europe, and do a lot of walking, they seemed to be perfect for me. I was particularly interested in the flexibility of the pants, and the fact that I could get my leg size (30”),… Read more

without having to have them altered, and that I could purchase them locally in Australia. I found them on Wild Earth and they were very prompt in delivering my order. Unfortunately, the courier service, Aramex, that I’ve previously reviewed, delivered them to the wrong address. Wild Earth was very prompt in following this up, offering to refund or send a new pair if they went missing. Good news, they were redelivered the next day. Props to Wild Earth! I ended up buying a second pair in a slightly larger waist size; both pairs are fine, but the larger size will be more suitable for comfort for long distance flying. I will update this review later this year when I head back to Japan. I already own pants by Helly Hansen and Gondwana, and they have served me well over the years, however, these pants are very comfortable with their stretch panels. I can recommend them as being good all-rounder pants (subject to my travel review), and I can highly recommend Wild Earth for their product range and customer service (unsolicited!) Update #1 - Wore them today e-biking to the shops, 10km round trip, and they are nice and flexible for pedalling, no chafing. Now I just need Kühl to make a pair with fitted seat pad!

Above and Beyond – Wild Earth have been outstanding to deal with! The reviews weren't great but our family wanted to buy 2x Sea Eagle RazorLite tandem kayaks and they were the stockists so with a bit of nervousness I placed the order. To further complicate matters, we needed a short delivery timeframe as the kayaks were for a family trip to Exmouth. Key point..… Read more

Haden from Wild Earth was outstanding.

He listened to my concerns, checked stock levels physically, checked with the Warehouse Manager to make sure delivery would leave ASAP and arranged StarTrack to make it all as fast as possible.

In the end, the 4x massive boxes arrived days ahead of schedule!

One box had been spilt in transit and some parts had been lost by StarTrack (luckily not parts that would stop our holidays!!). I let Wild Earth know and while we were away on our holiday they managed it all for us.

All missing parts were supplied promptly and with no fuss at all.

This company deserves good reviews and I can only assume that people are quicker to complain than they are to say something nice these days and that's a sad indictment on our culture.

I would happily buy from them again and would recommend Wild Earth to my friends and family.

And to the Wild Earth team, I'd like to say thanks! The kayaks are awesome, your service was great and the memories our little family made up in Yardie Creek and Coral Bay will be with us forever - thanks for helping to make it happen!!!

Poor customer service – I ordered 2 of an item in their post-Christmas sale, which included free postage. I received a call soon after to say there was only 1 left in stock, which I agreed to take. I then received an email to say the second one was not available and there were none on back order. I initially thought it was a clarification of the phone call, but it turns… Read more

out the email meant there were none in stock and they'd refunded the full amount. And THEN, lo and behold, just a few days later, their website announces they have the products. I rang them to complain and suggested they could have notified me of the stock replenishment, but they were unfazed and not about to honour my order. I also responded to their customer feedback survey to comment on their poor inventory management. Long story short...Yes, I could buy the products from them online and pay shipping this time, but in hindsight, I felt dudded because the shipment for 1 item came to just over half the cost of the item itself so they summarily cancelled the order.

If I could give Wild Earth unlimited stars I would. I have been a customer for over six years now, mostly online but also in-person at both the GC and Brissie stores, and they are always awesome. The staff, including Customer Service via the phone, are happy, friendly, and so knowledgeable. I love their enthusiasm. The products are really great… Read more

quality, they stock new designs, the prices are good, and the dispatch is fast. The website itself is also very user friendly, which I really appreciate. Wild Earth is possibly the best business I have ever purchased from because six years of consistently good service is a pretty amazing achievement!

Thanks for the Keen kids hiking sandals – I don’t normally complete reviews but felt the current star rating for Wildearth should be higher than it is currently sitting, given multiple positive experiences purchasing from wildearth in the past. Prices are competitive, postage is exceptionally fast, and there is a real person you can speak to on the phone if you have any issues. I have… Read more

been more than satisfied and i have purchased from them at least four times now. On one occasion, I also requested a return due to fit/sizing issues and experienced no problems getting a refund. This purchase was again very easy. Thanks!

Nothing but good service and prices – I can't say enough good things about this store. Over the years I've ordered plenty of tents, hiking gear and accessories from Wild Earth and it's always been a easy and reliable service. Once I wanted to return a tent (unopened) to the store as it was a bit bigger than I expected, and without missing a beat they sent a return shipping label no… Read more

questions asked, got the refund almost straight away. Another time someone stole my delivery from out front of my place while I was away. Just like before, I let them know and they shipped me a replacement order straight away and it arrived in time for my next planned trip. If you're looking for a store that has quality products at very competitive prices, as well as offering amazing support... Wild Earth is it.

It was the worst experience I've ever had – Well i bought a pair of hoka thongs was not happy with them so i returned them for a refund and apparently because i didn't have the original packaging when i sent them back they won't do the refund. even though these thongs where not in a plastic packet and did not have tag on them or a hook like they are saying they had. Then expected me to pay… Read more

$20 dollars for retaging so they can resell them this place is a joke if you take a item back to any other shop as long as you have your receipt and item is new condition they will refund you but not wild earth Do you think I'm a little bit annoyed you are right Get over it wild earth it's a bit of plastic that didn't even come with the thongs so as far as I'm concerned it your fault not mine

Verbose returns policy – Would not return shoe due to damage caused by Aus Post. Called many times to confirm correct returns procedure, but will not return shoe due to clear tap on shoe box applied by aus post. Uncaring staff.

Arcteryx Covert Jacket Pilling after 2 months – Purchased a Arcteryx Covert Jacket from Wild Earth in September 2022 for $255. The jacket seemed okay, however, after 2 months whilst only being worn 2-3 times a week and never under another jacket developed extensive pilling. I contacted Wild Earth and they stated that pilling is normal and that is was not deemed a problem. This is absurd 2… Read more

months old, I requested a refund and they refused. I have raised the matter with Paypal.

My advise do not purchase Arcteryx products and do not purchase from Wild Earth as they do not stand by their products.

Amazing Customer Service – I don't often leave reviews for retail stores I deal with, but these folks went above and beyond in my recent dealings with them. I purchased hiking boots through WildEarth last year - a well known third third party brand - and I emailed the WildEarth team after I had some troubles with the boots. The WildEarth team were incredibly helpful and… Read more

supportive, and managed and resolved my concerns swiftly and professionally. (The same can't be said of the boot manufacturer, Vivobarefoot, who were not remotely interested in helping!) It's rare to find such good customer service. A++++ service from WildEarth. Shop with confidence!

A++ Customer Service – I appreciate that Wild Earth offer a variety of delivery options at different price points. My latest order was dispatched quickly. Although, on the day I was expecting it Auspost sent a notification to collect the item from their collection centre. I contacted Auspost asking them to retrieve it and deliver it as expected. They agreed it was meant… Read more

to be delivered to my address and told me to allow a few business days. A couple of weeks later I contacted Auspost again who stated my parcel had been returned to sender despite telling me they would be delivering it.

I then contacted Wild Earth to explain the situation. This was on a Sunday and I received an immediate reply to my surprise. They were very apologetic and offered to re-send the item at no charge and the staff member made a note of this to be done on Monday morning. They were straight on to it and I was very pleased when my item eventually arrived. The issues I had were with the carrier, not the seller so I will make sure to choose a different delivery option (via courier) next time.

Would give zero stars if could misleading and deceptive conduct – They use bait advertising strategies to get you into their site and then the product you want is not at the advertised price but higher because the discounted price is only for sizes no one would ever need. STAY AWAY FROM THESE DODGY PEOPLE THEY ARE A JOKE

Avoid!! Avoid!! Avoid!! – Don't have anything to do with these cowboy clowns. Their discounts are deceptive and misleading. Likewise, take no notice if a particular shop has stock available or not. It's meaningless. Ordered an item, which was in stock, two days later was informed that there was no stock, after I questioned the "back order" status. They simply attempted to… Read more

refund my purchase and walk away from the sale.

I now have to sort out a ruined birthday present, in addition to following up a supposed refund!! Again, run like hell the other way, away from these fools!!!!

Screening negative reviews of products – I have left several negative reviews on the wild earth website of products I have purchased from their online store. These reviews have never been published and I believe wild earth is deliberately screening negative reviews.

Quick Dispatch; Swift Refunds – Wow! This shop, I couldn’t recommend highly enough! I am based in Canberra. They were very quick in dispatching my order, which were (grey) Osprey Global Transporter, some carabiner and a toiletry bag. The quality if the items were superb and legit; but because I opted to go with a black for the bag, I asked for a refund to purchase the black… Read more

bag.

I didn’t wait too long! The bext business day, Dean processed my refunds ASAP!

Thank you, Dean! And WildEarth! Will definitely be buying from this shop again, and highly recommended!

Chiqui

Great Returns policy. Online order and delivery was all good except mismatch in what I ordered – I ordered a tent and a footprint to match. Order and payment process was great. Delivery was prompt. Unfortunatey, the footprint did not match the tent - the pole hole grommets did not align. I also believe there was a manufacturing or design defect in the tent. When pegged out there was a lot of slack in the door material. I emailed my… Read more

complaint which received a very prompt response. There was a followup response - send back for a full refund. There was a shipping label to use for a no cost, tracked return. The refund was paid the same day that my return was delivered to them. I have confidence that I could happily order from them again

Don't Buy ANY Tasmanian tiger Products – Purchased Tasmanian Tiger Pouch no 7. What an absolute load of poor quality rubbish this stuff is ? It looks like it was purchased from a $2 store in the city. Zippers are small and VERY VERY poor quality. In general ... some of the worst gear I have ever purchased.

Don’t order from wildearth! I won’t be ordering again – Slow delivery made worse by the fact expensive items are not packaged well. I ordered from Wildearth’s online store an expensive $475 insulated down jacket by Arcteryx and it arrived in a plastic postal bag that had holes in it evident from transportation. However, the issue was the jacket itself was not sealed like all new products and was… Read more

not protected by any garment protector at all. Scratches were shown on the jacket from the holes through the delivery service but only because the jacket had no internal plastic protector.

I will not be ordering from them again!

Packaging resulted in damage to product, company refused to refund – Expensive backpack arrived wrapped in what was essentially a plastic bag. The backpack had damage and so I submitted a request for a replacement. The company contacted me immediately to advise that they would not offer a replacement as I had caused the fault. The manager of returns also advised that they received on of these issues a week! I would certainly not purchase from this company again.

Very poor packaging for an expensive tent! – Very poor packaging for an expensive tent! My $600 tent was wrapped in rubbish liner when I received it. The tent fly could’ve been easily damaged during sorting and transport. Would need to check thoroughly for damage.

Excellent price and fast delivery – Bought a pair of Mizuno Goretex running shoes. They were offered about $80 cheaper than any other site, and they arrived very fast (ahead of promised date). Couldn’t be happier.

Very poor customer service – Bought a product from Wild Earth in 2019 which had a major fault with it. I have tried numerous times via email, live chat and phone to return it for a warranty claim but they will not even respond to me. Now having to get the ACCC involved. Very very disappointed to not even be respected enough as a customer for them to reply.

Poor after sales experience – I purchased a back pack from this company. My dog chewed the buckle off of it. I've tried to resolve it without much success. Wild Earth firstly removed my review of the product. Secondly they've referred me to their supplier and thirdly, they've seemingly ceased engaging to resolve the matter. I've expressly stated that I wish to pay for… Read more

the replacement buckle, but I've been sent different buckles that don't fit.

It seems once they have your money, they walk away from after sales support.

Would I purchase from here again? No.

No problems after a number of purchases – Have purchased items from Wild Earth a number of times and have also been through the returns process with a tent that was not working out for me. I was dealing with Nathan for the return and had no issues. I find they stock some pretty decent gear, higher end than Snowys. One thing that I do have to mention is that their review system is flawed, mine never seemed to get published.

Hassle-free returns & excellent customer service – I purchased an Osprey Aura 60L pack from Wild Earth (online) and once I used the pack, a loud squeak became evident from the frame as I walked. I contacted Wild Earth who organised free return shipping for me and promptly sent out a replacement pack. Unfortunately, the replacement also had the same issue. Again, Wild Earth were fantastic with… Read more

organising a return of the pack and offered me a refund. I asked for a store credit, as I wanted to keep my business with the company after such amazing customer service.

I then found a pack I wanted on another site for a lower price, but I asked Wild Earth if they would price match, and they did! The pack was sent out the same day.

Can't recommend this company more, and I'm comfortable purchasing higher ticket price items online as I know the return process is easy if there are any problems. Will continue to purchase my equipment from Wild Earth, and seek their price matching service if I find the same item elsewhere for cheaper. Their customer service has really sold it for me.

Disappointing – Dodgy product sizing. My North Face coat was meant to be size S, but definitely felt more like an XS. Online Returns (avoiding naming him) very unhelpful as the guy was unable to remember our previous conversations - very convenient. Will be avoiding Wild Earth in the future.

First Time I Have Ever Bought From This Organisation – I have just recently bought two separate items for the first time from this organisation. One of these items I recently received. The item I have received is in perfect condition. The price I paid for this item was very competitive. and I am happy with the item I received. The only area for improvement is that the plastic (?) satchel that the item… Read more

came in, was the only protection around the item (maybe some bubble wrap too would be great). Thank you so much for your superior service during these extraordinary times!

No response to dangerous defective item – I purchased a $100 Zempire 2 burner Deluxe stove last year from Wild Earth. The supplied Zempire gas hose was defective and caught fire after less than 2 months of use. Luckily I was watching and was able to put it out straight away otherwise there would have been a serious fire. I explained what happened to Wild Earth via email and asked for a… Read more

replacement Zempire hose and received no response. I will contact Zempire directly to see what their response is to their dangerous defective product.

Description and Reviews Not to be Believed – Over the years I have received some good products and service from Wild Earth .. however it is very disappointing when they refuse to include negative reviews. Four times (4 re-writes) I have submitted a One Star review for the Therm-a-Rest Z Lite Sol Mat .. I know they have read my review because they have changed their incorrect description… Read more

from Thermarest Z-LITE SOL All season Foam Hiking Mat to Thermarest Z-LITE SOL 3 Season Foam Hiking Mat. This Z-LITE SOL mat as well as having very poor insulation also quickly loses its comfort support after a few weeks of use.

Wild Earth reviews are sorely unbalanced...............

Amazing customer service – After receiving a damaged item(in transport) the help centre was able to dispatch a new item that day and a free return for the damaged item. No waiting times and slow forms, as I was leaving for my trip in 3 days was extremely helpful. I have and will continue to recommend Wild Earth to my friends and family

Bit worried now – I have just ordered some hiking boots and After so many negative reviews I hope I’m not going to regret it. Fingers are crossed.