Williams

Sent a pair of dirty, used shoes. Box torn, tissue wrapping torn, support/packing from inside shoes missing and leather toes all creased from where shoes have been worn and someone has been walking in them. I had purchased two pairs, which arrived separately, one pair new in pristine condition (both box/wrapping and shoes) the other pair clearly… Read more

used and filthy. I am now instructed in printing a label, wrapping the shoes in waterproof packaging, and a trip to the PO to stand in line for half an hour, before they will send me a replacement pair of shoes that have not already been used by some filthy grub and returned for a refund! Also worth noting, staff member states ' there will be no cost to you'. I beg to differ - fuel, time, wrapping and printing are costs the customer should not have to bear. Buyer beware.

Never buying again. Got sent a pair of boots one had be clearly worn with scruff marks, had lighter tan colour from the other boot. Asked for and exchange and new boots to sent out but got a refund instead.

After reading reviews of poor customer service, I fortunately, have not had to deal with service dept. I ordered pair of Makes Tan Long Leather Boots online 03 March '25. Boots arrived 10 March '25. Everything seems ok. Boots are what I ordered. Right size sent, hopefully they will last. Show details

Beware buying online – Beware buying shoes online. If they don’t have stock of the item you purchased, which is frankly inexplicable, you will have to chase and chase a refund of the product and postage. Very frustrating experience buying school shoes this year. The explanation was “we had unexpected popularity and speed of purchase of this product”. No guys, it’s a… Read more

simple maths problem. You are greedy. And forgetting to and delaying customer refund? Too popular to refund for several weeks? Oh, my bad. Sorry to be a bother, I was just hoping to send my kid to school with shoes this year…

Stay away – Do not purchase from this company Bought shoes off there website They sent the wrong ones Have used there text system have 3 x ticket numbers a person named zena replies with the same message over and over Used there live chat which takes you nowhere Have emailed twice with no reply Save yourself some stress and go to a company that values customers and customer service This company Cleary doesn’t

OK…but not great! I ordered a pair of sneakers through the Williams interface and selected what I believed was AU/UK size 9. All online windows in the order interface showed Size 9 thereafter – ONLY Size 9…as pictured in the attachment. The… Read more

shoes that arrived were in a box with 9 in the largest type-size on the box label – but it was US 9 that was prominent. Elsewhere on the box label it showed Size 8 AU/UK size.

I emailed customercare@williams shoes. The return email stated: 'Thank you for contacting us. All orders undergo a thorough quality assessment upon being picked and packed. We apologise for the oversight in this instance. So that we can have this issue resolved efficiently and let our warehouse know of this error, are you able to please provide us some images showing the shoes you have received. We will also need a photo of the shoe box the shoes came in showing the style name.'

I responded: 'It would appear that a size 9 US has been picked and packed instead of a size 9 AU/UK. Understandable given that the typeface of the US size is the predominant type size on the label.' I took photos as directed and attached them to that email.

The next day I received an email from customercare@williams shoes: 'We are very sorry this has been your recent experience. Attached is a prepaid return postage label for you to send this item back for a replacement - there will be no cost to you. To help us get started on organising your replacement, we kindly ask that you return the item within 7 business days using the provided label. As soon as we see the return on its way, we’ll begin arranging your replacement right away.'

I repacked the shoes with the original post pack, printed the supplied postal label, wrapped the box in waterproof plastic and lodged it at the PO the next day, 11th July.

On Tuesday 15th July, tracking indicated that the return had been received at the Williams warehouse but there had been no notification to me that the replacement was arranged 'as soon as they saw the return on it way'…as claimed. (Whoever writes these customer communication messages in the first place is apparently not communicating the claim to the people who are supposed to be carrying it out.)

I emailed to enquire. The response was: 'Thank you for reaching out to us regarding your replacement. Our team have begun sourcing your replacement, and as soon as this is complete and the item has been shipped we will be sure to update you with new tracking information. We appreciate your patience and understanding, have a lovely week!'

On Friday 18th July the replacement shoes arrived – and were the wrong size again! US 9…not AU/UK 9! I emailed: 'The replacement shoes received today are the same size as the last pair…which were the wrong size and returned!'

The response was: '…the size 9 indicated on your order when on the website was referring to the default sizing for this style/brand, which is US. I can confirm that the ordered size from the beginning was a US 9/EU 42. In terms of exchanges, we do not facilitate them for change of size via our online returns. What we offered you was a replacement with the assumption that the size sent to you was incorrect. However, upon further investigation we found that it was in fact the correct size being sent to you.' (Apparently the explanation in my original email was not clear enough.)

SO…be aware that if you order online from Williams, as your order progresses through the various stages, the size you are seeing may be the US size.

They added: We apologise for the inconvenience caused, however the offer of exchanging in store or returning for repurchase is all we can offer from here.

I took the first part of that advice and took the shoes back to the nearest Williams store intending to get a refund…because the retail stores website showed that style and size of Colorado sneaker (on special) out of stock at all of the accessible Williams stores in the region.

As it happened, they had the shoe style in stock…and in the size I needed! The exchange was effected without drama. I even bought another pair of shoes while I was there.

The customer service communication presumably out of the actual online warehouse was polite, professional, patient and helpful…but the whole US size thing out of a Melbourne Australia warehouse for Aussie customers is just bizarre. If I see Williams shoes I like in future I’ll go to a retail outlet…regardless if the website shows the item as out of stock there!

Poor customer service and products – Poor quality shoes and customer service refuses to refund. Purchase 2 pairs of shoes for my son and both pairs had holes in them from day one. Have reported my experience to Fair Trading. Will never buy with this company again.

I was sent an odd pair of shoes – I ordered a pair of shoes. I received TWO left shoes in a box. I emailed customer service stating what happened, their response was THEY ARE UNBLE TO REPLACE OR EXCHANGE ITEMS. So it is up to me to return shoes and repurchase another pair if I so choose or get a refund. I asked if they could send me a correct pair of shoes that I had ordered and… Read more

I take these odd pair into my local store… there response was no. Not good enough, no more shopping with Williams again.

Unhelpful and stubborn customer service – I spent over $500 on 2 pairs of boots and 3 pairs of sandals. The sandals fit, but the boots did not, and I also noticed inconsistencies with the finish on the boots and requested a refund. After taking photos of every angle to prove I hadn't worn them, I was denied a refund. Why? Because I threw out the boxes and stuffing. I have the receipt, but… Read more

it wasn't good enough. They said to try my luck in store, they might refund me. Save yourselves the trouble, don't bother with this company. UPDATE: I went in the store to see if they'd refund me, and I was refused. They wanted the damn boxes! NEVER AGAIN! DO BETTER!