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Would give 0 if possible.
I have them as my electricity supplier, I can't move to a different company as the building only allow Win Energy. Charges extremely high, living by myself and paying 3x more than I used to pay when living elsewhere.
Just money rip off
They charge an astronomical amount of money for move-in as well as move-out.
Rates are among the highest.
It's a rip-off, and there is no choice as it's apartment building.
Good Customer Service
I needed to connect to gas and electricity and Joanne was super friendly and kind. Setting up and account was quick and easy and she was able to answer all of my questions. Great experience.
Out to squeeze as much money as they can out of you
When you are in an apartment you often have no choice of electricity provider: in other words, a captive market. This is the case with an investment apartment we own. After a tenant left, we needed electricity connected for works to be done. I will grant that it was done efficiently (despite the connection fee) and that was fine. But when it was time to disconnect, we were told that they should be able to disconnect and reconnect the new tenant on the same day so there would not be a disconnect fee.
Wanna guess what happened? That's right, the...y did not do it on the same day and charged us a disconnect fee. This is misleading and greedy practice, and in my opinion, makes them a company too avoid. VERDICT: Look elsewhere for your electricity provider unless you have absolutely no choice
Good customer service
I needed some assistance for electricity connection since we are moving and win connect is the provider for the building. I spoke to Elly and she was very helpful. She answered my queries and confirmed everything in the end. Hopefully, I would be able to have a good experience from the company as I had a good experience from Elly. Thank you very much.
Great and efficient customer service
The rep that assisted me today (Josh!) was very efficient and super nice; also very helpful in getting my old and new accounts situated. He was prompt and made the experience of transferring payments from one account to another stress-free. I was very happy with the service he provided today.
They charge the highest rates of any provider in the market (avoid at all costs)
The bills and rates they charge are higher than any other provider in the market. They overcharge all of their items compared to the industry average. When we contact them, they never respond with an answer but rather make a vague statement. One of the worst companies I have dealt with in Australia.
Worst management I have ever seen
I used to lease an apartment where I must need to connect to win connect . Firstly they connect my account to wrong unit . I was paying the fee for a wrong until for a whole 3 months . Nobody mentioned me anything while I always pay over the phone, when I confirm my address they used to say yes and confirm it was a right unit . One day my electricity got cut off and I called them to ask why and they told me you don’t have account with us in that unit. After that I asked them to seperate a bills so that we can calculate with my housemates, they...told me 2 weeks and it’s been like a 7-8 months nobody responded with anything. Every time I chase with them they keep saying me it is still in progress. Finally I asked them to close my account as of Sep 25 and they said yes done over the phone and now they are still sending me bills. Staff and customer experience manager are very unprofessional. I would like to request you to think 100 times before joining this company.
Definitely the best! Best experience ever.
It has been the best experience as a costumer to be able to reach the costumer service easily and quickly. I would like to thank Elly, for her quick reply and care. She answered my emails with patience and care in no time, and helped me with exact and clear advice.
Patient and good service
Very patient and helpful service, I applied hot water and electricity, the staff helped me apply them and it was a quality service. Overall good conversation skill and professional attitude to their customers.
never in our life have we paid over $400 a month for a family of 3 in a 2 bedroom but winnconnect says meter is 100% correct.
we run a full time bussiness with lights,pumps heaters running 24/7 and still pay less.
please stay away from these thieves.
The worst electricity company
first, they don't have a customer dashboard. I can't see anything about my usage until I got a bill in email. There's not even a payment system that you can just do it online. $40 for connection fee and another $40 for disconnection fee, very dodgy. Electricity is at least 30% more expensive than previous companies I used. What's the worst, I have to use win connect, there's no other choices since they're the only provider for my building. WORST EVER!!!!
Joanne was a true professional
Electricity, process took 5 minutes, I am due to arrive in Melbourne via Brisbane on Monday to take a up a national role. Joanne was kind enough to assist in setting up my electricity and hot water for my apartment in the Melbourne Grand.. Thanks again..
Simple and effective
I have purchased a townhouse in a complex where WinConnect manages the embedded network. I spoke with Joanne on the phone today and had my energy connection set up, back-dated to my purchase date so as to alleviate emergency connection fees and told about all my options and offers available. Extremely good customer service experience, I can recommend them based on that alone.
Reap off company
They are too costly prob works in favor if strata but renters suffers I moved in 6 months I paid $900 and my other electricity provider in a different location 6 months costed about $600 I have to take it up with obudsman as it looks fraud.
Questions & Answers
I would like to be able to carbon offset my electricity and gas use. Where do I find the link on the Win website. Apartment dweller
whats your phone number
Win Energy is horrible!! They are still billing me when I already moved out of last year. I only have them as my energy billing company because the whole building apartments at Liberty Tower have them as an embedded electricity provider. They are the worst billing company I have ever had. I have been calling numerous times to tell them I moved out and I don't wanna be with them and yet they are still charging me. They just sent me an emergency electricity connection on the weekend for $800.00 and I don't have time to keep on calling them on my lunch breaks and wait for hours. The customer representatives have really bad phone manners and the service is absolutely terrible. They do not help anyone at all. All they care about are their high rates and getting paid. I do not recommend Win Energy at all to anyone! Worst customer experience and I bet my name is probably going bad in credit ratings because of them!
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