WinConnect

WinConnect

 Verified
2.8

253 reviews · Statistics

PositivevsNegative
45% · 113139 · 55%

Transparency
2.5 (188)
Customer Service
2.8 (205)
Rates and Fees
2.1 (169)
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Reviews

253 reviews
Hugh
Hugh2 posts
 

Their prices are crazy, service breaks down all the time, Customer care are rude

The prices are high, the services are unreliable and the staff are rude. Show details
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AJT
AJTQueensland2 posts
 

Avoid! Avoid! Avoid!

Terrible company, total lack of accountability and terrible customer service! Their embedded network pricing is ridiculous and despite multiple complaints they still haven’t passed on the qld gov cost of living rebate (7 months after it was announced!). Avoid this company at all costs! Show details
RSR
RSR
 

Garbage company monopolising the industry

Their fees are incredibly high and their customer service team is extremely rude. When I ask for clarification for my bill they just resent my bill to me and said "it's all there."
If you can, do not use them. Show details
Kaso
Kaso
 

Forced to use them in an apartment and website/customer portal is terrible

Website is always down, was trying to move out this weekend and stop my service and it hasn't been available once citing maintenance but no heads up was given or alternatives or even any idea when maintenance would end.

Also we were locked in to using them in our apartment. Show details

Transparency
Customer Service
Rates and Fees
M Z.
M Z.
 

very expensive

They are the most expensive energy provider, I wish I could give zero stars! Show details
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Ian
Ian4 posts
 

Shockingly rude customer service team

This company doesn’t really care about their customers. When there is an on-site metering issue which leads to estimated reads which are way off, they do not communicate to the customer at all and bill shock them without any explanation. Show details
Transparency
Customer Service
Rates and Fees
Elsie
Elsie
  Fair Incentive

Perfect service

I have a few questions and Ella help me solve it quickly. Very nice. Show details
fourhorsemen1903
fourhorsemen1903
 

money stealer

I wanna my money back.Winconnect is such a junk company. Show details
Haoyang X.
Haoyang X.WAPerth, WA2 posts
 

Ask me to rate your service without solving my problem at all. How confident are you?

Ask me to rate your service without solving my problem at all. How confident are you? Show details
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David Copeland
David Copeland
 

Thanks for helping!

Thanks Rachael for helping me to understand rebate issues, as an 86 year old some of these things can be quite stressful. Thank you for your kind assistance Show details
Kellie Wenzel
Kellie WenzelQLDSouth East Queensland, QLD6 posts
 

Customer Enquiry

Customer service were prompt in responding to my email regarding my bill enquiry. Show details
ashleighgiles
ashleighgiles
 

If you are moving in to a building with an embedded network, don’t

We are stuck with Win Connect until we move out of our building, worst company to deal with. Their prices are out of this world. Steer clear of moving into any building if they are the supplier of the embedded network, trust me. Show details
Nima
NimaVICGreater Melbourne (Inner), VIC
 

Terrible

In an embedded network, we are forced to stay with this awful company. Show details
Kevin
Kevin
 

Outrageous

Just received notification that our electricity rate is increasing 29%. No chance. Changing supplier immediately. Show details
Aka
Aka
 

Great service

I called to find out about electricity meter and Rachael was very lovely on the phone. Provided me with the info I was after as well as gave me additional information and explained about changing to a new retailer Show details

Questions & Answers

Danny C.
Danny C.

Why are you so much more expensive than my last provider energy Australia im a concession & it's double the price ridiculous

Danny C.
Danny C.  

How can I change provider win Conect is to expensive

Molly Smith
Molly Smith

I would like to be able to carbon offset my electricity and gas use. Where do I find the link on the Win website. Apartment dweller

Lawrence Bryan
Lawrence Bryan

whats your phone number

See all WinConnect questions

Details

CategoryEnergy Providers
Services ProvidedElectricity
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Contact info for WinConnect

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