WinConnect

I’ve had an extremely frustrating experience with WinConnect. Even after paying my bill, I kept receiving nonstop notifications as if it were still overdue. When I tried to call customer service, I was left waiting for at least an hour—completely unacceptable. On top of that, I had to deal with Recovery Corp regarding an old bill that I wasn’t… Read more

even aware of. The moment I found out, I paid it immediately. Yet, even after a week, nothing was resolved, and I kept receiving warning emails. I don’t understand why I’m being asked to contact Recovery Corp when I have already settled the payment.

Overall, WinConnect is overpriced, has terrible service, and does not handle billing issues properly. I would not recommend them to anyone.

Rip off – Over charging people. This company should be shut down. It's such a rip off. Was away for 25 days overseas. The only thing left on was the fridge. The bill is almost the same from previous month. Their customer service said because it's summer the fridge uses a lot of power. I ask how do I check you're charging the right meter since I live in an… Read more

apartment with 200 plus residents. She said because I just checked.

Also they bill every month, additional supply charge is added in top of your usage.

Thanks for helping! – Thanks Rachael for helping me to understand rebate issues, as an 86 year old some of these things can be quite stressful. Thank you for your kind assistance Show details

Great service – I called to find out about electricity meter and Rachael was very lovely on the phone. Provided me with the info I was after as well as gave me additional information and explained about changing to a new retailer Show details

First Class Service – My query regarding government energy concessions was resolved by Rachel immediately. If only all service provider responded as quickly and efficiently. Show details

Terrible – Win Connect incorrectly billed us still waiting for refund as incorrect bill is a lot more than regular and credit will not help us. They are saying they have to wait for third party to confirm meter reading and all that and took over 2 months and still no update. Show details

Crap company – If allowed, I would rate them -1 out of 5, they sent me an email after 2 years of cancelling the service with them for an outstanding amount! How the heck do they remember after 2 years that I have an outstanding amount? How does it make sense and then on the phone call they had the audacity to go ahead and tell me that would move it to the… Read more

collections team if I dont pay this amount. The staff was super rude to talk to! Never ever gonna be with Winconnect again. Crap people, crap service, crap experience.

Avoid Origin and WinConnect as much as possible, as they are a scammer – I moved into a property with an embedded electricity network managed by WinConnect (owned by Origin). When I signed up to connect the power, I was informed there would be a $78.65 fee. They explained that they needed to have someone physically connect their EMBEDDED network (Which they didn't) for a service that no other electricity company could… Read more

provide. The representative I spoke with had a dismissive attitude, claiming they had recently changed the policy regarding this charge and no way it can be waived, but there would be no disconnection fee.

Due to some reasons, I had to move out after just one month. Despite what I was told, they charged me $38.50 for the disconnection.

In total, I ended up paying $149 for one month of service, all because WinConnect was trying to exploit people who have no choice but to use your company instead of better alternatives on the market.

I was also the customer of Origin (Also embedded electricity network) in my last property, their rate was excessively high, bills were often unpredictably high for no reason.

My advice is to avoid Origin/WinConnect as much as you could, which could make your life much easier.

Update – After getting the ombudsman involved with a very clear list of Winconnect's poor service behaviours, Origin (who did not make the actual error) gave me a $200 credit. Strongly recommend keeping records of correspondence, involving the ombudsman and pushing them to get the compensation you deserve. Incompetence and a reliance of people being too busy to follow up seems to be their business model. Show details

Incompetence at its extreme – Due to their own internal failings, WinConnect failed to issue accounts for 3 months? One wonders how badly this business is run for that to be possible. They then think it’s ok to issue a single bill when they finally get their issue sorted. Sure they sent out an email explaining you’re about to get a big bill, but it’s 2024 - haven’t they heard… Read more

things are tough. And sadly I can’t even vote with my feet - like so many these days stuck in an embedded network.

WINconnect presents as a scam company. Not a professional response to be found anywhere – Just moved in to a unit, which apparently has some kind of deal with WINconnect (I'm told I can't choose my own provider). Haven't moved in yet but they're saying I owe them $81.31. Have tried to contact them but their web form doesn't work. They haven't supplied an account number (or any other information for that matter. They present completely as a scam. Show details

Stay away n save yourself money n headaches – I was also unfortunate enough to be forced into a contract with this embedded network for the time I lived in an apartment. They were the only way to get electricity, and the pricing was extortionate. My advice to anyone looking at apartment living is to ask "is there an embedded network" and Google the provider, and avoid winconnect at all… Read more

costs. I understand that this isn't always feasible in the current housing fiasco, but please be wary of operators like these guys

As they kept increasing the bill charges then sent you threatening msg wanted to cut your utilities n stay away n do yourself a favor!

Everything is bad!! – I've been trying to resolve a simple issue of the name on the bills for a month. A MONTH!! I email them daily for updates. I get a reply every few days from different people asking me the same questions which I answer every time and then request and update. They don't complete the requests at all. This is the absolute worst customer service I've… Read more

ever experienced. Don't even bother calling them, they don't/can't do what you ask them to. It's so bad I'm having to not pay the bill until they ring me. I'm considering taking to the ombudsman. I would never use them ever but I'm forced to because of where I live.

Power, gas, water. They're way more expensive than other providers too.

Everything this company does is in such stark contrast to what you'd expect from a company. 1 star is too much.

How many ways can you write horrible...awful...pitiful – The worse company I have ever dealt with. Their website and payment process has UI from the 1990s and their rates are horrible. If anyone can suggest another energy retailer who will take over an embedded network so I can leave asap i'll be forever grateful. Embedded networks are a scam. Show details

Very bad customer service – Trying to connect the electricity over the weekend, it could not be done within the weekend, which is understandable as it's not working hours. But when I tried to ask how I know it's connected or not, the customer service staff could not give me the expected answer upfront, but just round and round telling me the "standard statements". Show details

Painful – They make the process of applying for a concession next to impossible. I am STILL getting emails from customer service about it, asking for information that they already have been given multiple times. It's so painful and they still haven't processed it after 2 weeks of daily emails repeatedly asking for the same details. And they charge too much. If I wasn't locked in because of my home being in a complex, I would never have used them. Show details

Avoid! Avoid! Avoid! – Terrible company, total lack of accountability and terrible customer service! Their embedded network pricing is ridiculous and despite multiple complaints they still haven’t passed on the qld gov cost of living rebate (7 months after it was announced!). Avoid this company at all costs! Show details

Garbage company monopolising the industry – Their fees are incredibly high and their customer service team is extremely rude. When I ask for clarification for my bill they just resent my bill to me and said "it's all there." If you can, do not use them. Show details

Forced to use them in an apartment and website/customer portal is terrible – Website is always down, was trying to move out this weekend and stop my service and it hasn't been available once citing maintenance but no heads up was given or alternatives or even any idea when maintenance would end. Also we were locked in to using them in our apartment. Show details

Shockingly rude customer service team – This company doesn’t really care about their customers. When there is an on-site metering issue which leads to estimated reads which are way off, they do not communicate to the customer at all and bill shock them without any explanation. Show details

Ask me to rate your service without solving my problem at all. How confident are you? – Ask me to rate your service without solving my problem at all. How confident are you? Show details

If you are moving in to a building with an embedded network, don’t – We are stuck with Win Connect until we move out of our building, worst company to deal with. Their prices are out of this world. Steer clear of moving into any building if they are the supplier of the embedded network, trust me. Show details

Terrible Customer service – Was on hold for 30 mins, they answered and we began the process of creating an account, which I have had to call 3 times for now. We eventually get near the end and they can't find my address so just gives me the number I used to call her and told me to try again. Show details

Mary - Customer Experience Officer 5 Star Service – Just wanted to thank Mary for the fantastic customer service. What may have been a difficult transition she handled professionally and was just a great asset to this Company. Show details

It's a terrible energy company – I have had a outstanding balance bought forward from two years ago. I did call and ask them to provide me the actual reading rather than estimates for many times during the two years. Unfortunately, nobody cares about you and always says ticket is issued and will get back to you. I have wasted lots of time on it which actually shouldn't be happened if the company is with professional and mature management. Very very disappointed. Show details

Fantastic – Resolved all my issues and uncertainties. Clear english, which is not often the case with many companies. Very intelligent person who clearly understands the problem right away. Very happy about the service. Show details