Wincrest Bespoke
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A professional team for House rebuild – Wincrest has a professional team, they done an excellent job to rebuild our home at castle cove. The project finished within agreed time schedule which is an outstanding achievement from what I heard from the residential construction market. I will recommend to anyone require their services. Show details · 1
5-Star Warranty Service Review for Wincrest Bespoke – We built our home with Wincrest Bespoke about 3 years ago, and I'm thrilled to report that their warranty service has been exceptional. The entire process has been seamless, thanks to the diligence and professionalism of Warranty Manager Daniel Farrow. Daniel has consistently demonstrated a strong commitment to ensuring any issues are addressed… Read more · 1
promptly and efficiently. His communication skills are outstanding, keeping us informed throughout the process. His attention to detail and willingness to resolve problems have been impressive.
Wincrest's dedication to standing behind their product is evident in Daniel's work. He embodies the company's values, providing peace of mind and reinforcing our decision to choose Wincrest.
We're grateful for Daniel's expertise and courteous service. If you're considering building with Wincrest, rest assured that their warranty support is top-notch.
Glad we chose Wincrest – We have a challenging battleaxe block, and we are very glad that we chose Wincrest. From design to build, to warranty claims, everyone we interacted with was professional. Wincrest took good care of many details, which we only noticed after moving in. Show details · 1
Great design and build on a difficult sloping block – Wincrest team have designed and built an exceptional home on a difficult site that we are very proud of. From day one to completion, we were guided through the process and most importantly were attentive and accommodating to our requirements for the build. Congratulations again to the whole team Show details · 1
Great resolution of a warranty issue – Had a great experience with rectification of a flooring warranty claim. Wincrest worked with the flooring manufacturer to rectify a flooring that had a defective design and installation guidelines. A good final result Show details · 1
Wonderful Communication & Design/Submission Process – The whole Wincrest team have been excellent to deal with so far, offering incredible guidance and knowledge whilst continually navigating our options and Pre-Construction process so far with ease. We have also had a wonderful experience with their interior design team (they are affiliated to Wincrest but are an independent team who's costings… Read more · 1
for their time have been included in our tender with Wincrest) and all costings provided to us so car have been accurate and transparent from the moment we first looked at the block to now.
Once the approval is complete, we look forward to the build process with Wincrest and eventually enjoying our new dream home!
Could not be happier!! – Could not be Happier! We engaged wincrest bespoke because our block in Terrigal is very sloped and we liked some of the designs we had seen. After the initial meeting we were very confident that wincrest would be the right choice. The design process was smooth and the team kept us up to date with what was happening throughout the process. Any… Read more · 1
issues that arose throughout the process were addressed quickly and fairly.
We could not be happier with our home. We entertain way more than we use to now that we have the space for it. I highly recommend wincrest to anyone!
I would recommend this builder to anyone considering knockdown/rebuild – Wincrest designed and built our new home on a relatively small and sloping block. We are very happy with the quality of work undertaken and their management of the entire process. Highly recommended Show details · 1
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Home Sweet Home - I would recommend Wincrest bespoke for a Knockdown and Rebuild – When it came to selecting a knockdown and rebuild partner we were surprised by how few project home firms would work with us because we had >1m of fall on our land. Right from the beginning Wincrest Bespoke stood out for their willingness to work with us, to understand our needs and wants, and to build *our* dream home. The design phase was… Read more · 1
excellent, and the management of regulatory compliance issues was all taken care of with no fuss. The standard inclusions are at a level you want, and ultimately selections are entirely up to you if you have a strong desire to work outside the standard offerings. For example, double glazed windows I didn't appreciate until we moved in. There was none of the package selections nonsense other builders were offering, where even their super premium offerings were still 7 levels from the top, it is just good quality standard inclusions. And none of the basics like ceiling downlights or power points were shortchanged for the house - there was enough provisioned for every room. Partners like Amalfi tiles were excellent at design and advice (we love our bathrooms but we spent up on tiles!), and Southwest Electrical have been amazing in every interaction (design, install, instructions on use, reasonable price, etc.).
I have yet to meet the home builder who had an uninterrupted build - we got shut down for 2 weeks for COVID right at the start of our build which threw the schedule out, but Wincrest made sure we got the frames for our build before supply was disrupted and prices were impacted. We then had a triple El Nino weather event which gave rise to days lost to wet weather. Once we reached lock up however, the process was well managed and the build really accelerated towards handover.
I am really pleased with the work of the finishing trades - the plastering, tiling (and we have 3 in the family who can verify), painting and rendering are all completed to a very nice standard. I understand Wincrest Bespoke is now offering finishing touches including full flooring and landscaping, and I would encourage novices to bundle as much of this as possible with your builder for a seamless project. If not, at least coordinate with a landscaper very early on so you can get machinery to the back of your block before there is a house in the way.
A real testament to the build quality was the reports from my independent assessor, and I quote: "BUILDING SUMMARY: Overall, this property was observed to be in excellent condition". Within the report were pages of photographed defects, however 95% were marks on the painted walls which were fully corrected as soon as they were pointed out (maybe you will be smarter than me and not select white walls for a building site). Wincrest Bespoke has been good in correcting the remainder.
I think home builders probably need to have a 30% to 50% contingency in their budgets, especially in the Bespoke space where you can really get excited with finishing touches. I want to caution borrowers that occupation certificate may come months after practical completion, and final release of funds could be linked to you being issued an occupation certificate, so you need to provision sufficient contingency to pay the last construction payment and get your keys. You'll be glad to receive that payment when you get your OC for furniture to fill your new house!
I want to thank the Wincrest Bespoke team, with a shout to one person in particular who will know, for the home they have created for my family.
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Customer complains about bathroom leak, gets kicked out of office by security – During 02/12/2022 there was a strong water leak within the bathroom into the livingroom of the first floor (see photos) within the warranty period . Multiple emails were sent including phone calls to the warranty team and their manager [Name Removed]. Under their request we had included details of photos, location, time, video and reason. They… Read more
didn't resolve the issue, with the bathroom unusable for one and half months including Christmas and New years. We couldn't help it, so went in person on 14/01/2023 to the office area to discuss in person and they were very upset that we had affected the business in getting customers, so ([Name Removed] who said he is the directors son, [Name Removed]) called security to get us to leave. we are a 64 year old senior and a 59 year old couple, and came to discuss things peacefully but was met with rude interactions and ultimately did not fix the problem with inadequate quality in the building. (in 2017 there were 2 incidences with bathroom leaks with the water going to the first floor like rain). We can only going put these issues/review online and go to fair trading. We strongly suggest against this company, with the service after building being very important and this company fails to do so.
We love our home! – We love our home! Right from the start the process was easy and the team was friendly. We get a lot of compliments on the home and would recommend Wincrest to anyone! Show details · 1
They managed to build a great home on our terrible block – After being turned away from any builders on our steep block we approached Wincrest to see if they could take us on. Not only were they able to but put many of our concerns to rest. We were quite picky during the design process which Wincrest fully accommodated. The house is well build and we are very happy with the overall result Show details · 1
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I guess this is bespoke??? DO NOT USE THESE PEOPLE PORTRAYING TO BE BUILDERS – 3 years after receiving keys to house still waiting for things to be fixed. Flashing has just been siliconed down instead of being fixed properly, photos attached. Bespoke? truly unique way of building for sure. DO NOT USE Show details
Find out how Wincrest Bespoke compares to other Custom Home Builders
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Wonderful experience and love our dream home! – We have been living in our dream home for over a year now and we are enjoying every moment! Our home is designed based on the nature slop of the land, therefore it made construction very difficult, we even have few builders turn down the job. After a few quotation comparisons, Wincrest was not only the best price offered and also with a lot of… Read more · 1
complimentary extras. The best part of this whole experience was the weekly follow-up with pictures from our site supervisor Alex as we were living on the other side of Sydney! The Wincrest team was always quick on responding and honest on costings. The warranty team also doing their best to fix up the house where have the issue with. Overall, we are pleased to choose Wincrest to build our home! We would highly recommend Wincrest to anyone who is looking for a quality reliable builder!
Had an excellent experience – We needed more space for our growing family of 5, but we didn’t want to move from the area. We thought a renovation would be the most economical choice for us but we thought we would check the price of a renovation to a knock down re-build. We found that we were able to build a brand new home for the same budget we had set for a renovation. … Read more · 1
When we weighed it all up, we decided that it was worth doing a knock down and rebuild, as we could have a design that suited our family’s needs now and into the future. My wife was also very excited because our home would have some of the modern inclusions that she has always wanted. Because of the odd size and shape of our block, we were not able to fit a standard project home on it. Then we heard about Wincrest Bespoke and how they can custom design a home to suite your block and that they could also help us with the demolition, and landscaping if we wanted to. We rang head office and organised a site inspection and then a meeting with the Design Manager and discussed our land and the best way to include the features that we really wanted incorporated into our new home. Having their design team in-house made all the communication nice and easy. We were a little apprehensive as this was our first build but we are very happy to say our home was built on time and most importantly on budget. There were some extra rain delays but we can’t control the weather. We want to thank the whole team at Wincrest Bespoke for making helping us design and build such a beautiful family. We would recommend Wincrest Bespoke to anyone considering a custom home.
Our Grand Design – I have been in the heavy construction industry all my working career, and am a qualified Civil Engineer/ Engineering Project Manager. I have also had many investment project homes built by a variety of builders over the years. On this occasion, I have built this home as a downsizer for my retirement. I had my own architect design the house to my… Read more · 1
specifications and to manage the DA Application. We were looking at high end builders to take on the construction of our design, as we wanted a very high spec home with all the mod cons. I approached several local non-project bespoke builders and also decided to try Wincrest, as a check price. After comparing prices and quality, I decided to go with Wincrest as their submission appeared to provide the best value at a reasonable quality. I was a bit apprehensive at first as all my friends said they are just project builders & you get what you pay for.Even so I knew I could keep a close eye on the build due to my building experience, and we were supplying many of our own high quality fittings. I must say the quality of the build is excellent and we couldn't be happier. Wincrest supervisor kept me fully informed and I knew exactly what was going on at all times. I was impressed by the fact that they did what they said they would do. I found their staff and management were always cooperative and flexible. Due to personal reasons I had to move into my new house before it was quite finished, Wincrest allowed me to do external work around the house outside their contract in an effort to get me into the house early. This was very much appreciated.Even at times when the Construction supervisor was away, Wincrest Construction Manager took it upon himself to look after me and chase things up. We found the Miranda Office very helpful form the beginning and their friendly and experienced staff were a big factor in us deciding on Wincrest to build our home in the first place. There were several issues, as there always is, and some occasions where I was not satisfied with the workmanship,particularly plumbing and electrical, but these were resolved without hesitation by the supervisor and the sub-contractors. At the end of the day the final punch list items were minimal, and I must say Wincrest were adamant that they would not hand over a house unless it was ready, they were true to their word. We have been in the house now for two weeks and so far so good.All items have been rectified which is unusual for many builders, even after we got our keys, within the next few days the minor punch list items were rectified. I would not hesitate to recommend Wincrest Bespoke for your own Grand Design.
We love our home!! – We have been in our home since 2017 and love it! We are impressed with the finishes and inclusions and found it to be well priced when compared to other building companies. Many of the other new homes in our area had water damage in the recent storms but not us!! The team were lovely and super helpful too! Highly recommend ! Show details · 1
Absolute grubby lowlife builders with no ethics or spine – FACTS-House was supposed to be completed 2018, still waiting for them to complete, fix pages of defects and a major flooding problem which after fixing have refused to pay for the cost of repairs inside the house. They change staff all the time because they are either incompetent or are disgusted to work under the company name, they have change their name to sound a little more elegant but are far from it. Show details
Good morning kanelek3105, Thanks for your… Read more (+4 replies)
They did what they said!! – Wincrest delivered on what they promised. As a novice "new-builder", my wife & I had trepidations at the beginning e.g. will the price not increase? will they give me personal service & care? will they keep me informed on a daily basis? Will I get value for money? Will they finish on time? Well, I can emphatically say YES to all of the above.… Read more · 1
The big thing for us was personal service. I had heard that some companies give you the 131 or 1800 number. Leave a message and nobody gets back to you. With Wincrest I had mobile numbers right up to the CEO. They didn't hide or shirk any work. Costs did not move. Everything was up-front, with no hidden extras. If something unexpected arose, I had a call from the Site Manager explaining what was happening. Again, they got on the front foot.
I have no hesitation in recommending Wincrest to any prospective home-builder. In fact, I hope to start my next Wincrest build shortly!!
Brad Narrabeen
Wincrest Bespoke delivered value and a great house for my business! – I chose Wincrest Bespoke to construct a house at Putney which was completed in October 2019. I was very happy with the finished product. This is the second time build with Wincrest with the previous one being completed in March 2019. Both houses were loved by the buyers at auction. Wincrest have strengthened their project management systems and I… Read more · 1
believe they deliver good value for a personal design without the high architectural overheads. The pre-planning team understood what I required and came up with a smart contemporary design. When I had construction issues that I felt weren't getting sufficient attention I was able to escalate and talk directly with Eddie Sothard the General Manager and get them resolved with a flexible approach. Wincrest Bespoke worked for me as a property investor. My partner said she would move into any of the houses we built with Wincrest Bespoke without hesitation.
Had an excellent experience – My first experience with Wincrest Bespoke was excellent from start to finish. My second Wincrest Bespoke house is almost complete and their in-house architectural design team have almost finalised my third. Our first home was brick veneer house on a downward sloping site and we are now building a double brick house which is larger than first one… Read more
on a level site with a pool against the home, which they have looked after and looks great. The team at Northbridge office are very experienced and work with you and provide a great service. They are a team I can trust to design and build my home on time and on budget. Once in construction, the home moves along every week as planned and construction manager provide update to me regularly regarding progress. There are always some challenges during construction, but we have always worked together to find the best possible solution. I can honestly say I’m grateful to be working with them again and highly recommend them to all my friends and family. Stanley Yip
Long live Arthur!! – We fell in love with a WIncrest home 20 years ago - the "Kensington" - so when a knock-down rebuild was our 'go to' we went straight to Wincrest ... and were not disappointed with the "Trafalgar" design!! Arthur, our project manager was amazing!! The painting left us disappointed but overall - top job! Show details · 1
Run for the hills when it comes to Wincrest Bespoke – We engaged Wincrest Bespoke at Northbridge in mid-2018 to build our forever home on the Central Coast. We were promised a premium service and premium products. The moment we signed up the premium service was over and we were given a main point of contact who promptly gave me a list of tasks to manage directly with our local council (sidenote: it… Read more
turns out none of these reports she wanted lodged were relevant or necessary and we wasted time and money). After spending many months and many hours on the phone to council, the building certifier, and town planners - our mortgage broker pointed out I was project managing the build, and that in his twenty year career - he'd never heard of anything like this. Additionally when I called to ask for help from Wincrest Bespoke (I'm not a builder or project manager and sometimes needed to clarify the terminology) - I would be greeted with a huge sigh and told how busy they all were and that someone would get back to me in a week or so. I received the same response when I asked for recommendations for fencing, retaining walls, concrete driveway, alarm systems etc.
When it came to picking out our 'premium finishings' we discovered we only had a few choices, they were very basic, and they were certainly not 'premium'. In order to get anything remotely exciting - we had to spend $30K + in 'upgrades'. Our interior designer also rushed us through the whole day, saying she needed to finish up so she could go meet the person installing her new pool.
In terms of the house design, we raised numerous questions repeatedly about our concerns. Not satisfied with being brushed off by Wincrest Bespoke - we sought some independent advice and discovered our build was a tri-level home (this was never explained to us). We also had all the main living space facing the southerly winds from the ocean, all the bedrooms facing the sunny aspect of the property, cavernous rooms that were completely out of scale, things like wardrobes were considered 'extras', and our butler’s pantry was so narrow we couldn't fit the second oven we wanted.
Just before Christmas 2018 a 50+ page contract landed on our doorstep to sign. Thankfully I took time to read it, and work out with all the 'extras' we were $250K over budget. At this point we had decided we wanted to find a new builder, and to redesign the home to suit the property - so we emailed Wincrest Bespoke who suddenly had plenty of time to take our calls and wanted to meet with us. Since we'd been treated poorly for months, I refused to speak to or meet with the Northbridge office. Instead I took a call from the Director of Wincrest Bespoke - a man who had no idea what had been going on, apologised profusely - and promptly forwarded all the reports we'd had commissioned over to me by email (the Northbridge office wasn't going to release them). We lost over $11K and six months in the end but it was worth it.
Fast-forward and we have a new builder who designed a split level four bedroom home, with two living areas, fabulous premium inclusions, and who is coming in $250K under Wincrest Bespoke's budget (they offered us a three bedroom home with one living area and budget inclusions). Not once have I had to contact our local council. All the reports we commissioned they happily used (Wincrest Bespoke refused to use our commissioned reports so we paid them again for something we already had). We're really enjoying the process. The builder spends ample time going over things with us, and we're super excited to be moving in around March 2019.
Hi Rochelle, At Wincrest we are focused on… Read more (+2 replies)
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5 months later and we are still waiting for anything to be done to rectify this shoddy workmanship… Read more (+1 reply)