Windsor Smith

Went to a Melbourne store and the staff were absolutely brilliant. Managed to get 2 pairs of shoes on sale, one for me and one for my daughter. The shoes are incredibly comfortable, slightly heavy but they're chunky so expected. Only issue i have is that I get insane static zaps from my car when wearing them. Sparks and all. Show details

Went to the Highpoint store, the service was non existent, the staff were rude and lacked product knowledge, and the shoes fell apart in a short amount of time. I used to sell WS years ago, and the quality was great then, i don't know what has happend? First point of call would be to employ engaging staff, and then teach them about sizes and… Read more

products. It was unpleasant enough for me not to return, or buy again. Best of luck in retaining customers!

Exactly what I wanted very sturdy – I'm not sure what's up with all these bad reviews. I order a pair of block ankle books off the Iconic and they are perfect. Very sturdy, perfect height for every day and seem very well made. A lot of my friends buy this brand as well and the boots have lasted them a couple of years plus. I think you need to keep in mind that people are more likely to make a bad review than a good one so take these with a grain of salt. Show details

Flats are fab, boots aren't great – My staple sandals and slide ons are from Windsor Smith and they last years - I have a Black and Tan variation of each which I wear religiously and only replace every two years (or so). Heels are pretty good too, the shorter block styles are a fantastic long-term staple piece. The boots however were a bit of a let down. I bought the Alise boots… Read more

because they looked like they had a thicker base and would last the journey, but they're rubber and wore down incredibly quickly, right through to the sole.

Best mens dress shoe – I bought a pair of Windsor Smith Dress shoes 30 years ago, they are probably the best shoes that I have owned. Time to buy another pair. Would highly recommend this brand. Show details

Terrible Return Policy - Average Product – I was given a pair of Windsor Smith boots for Christmas. basically did not like them so went back to their shop. They didn't have anything I really liked but was told they don't do refunds even though i had the receipt. When i found something that i thought was okay they didn't have my size and the attendant didn't know when they would have more… Read more

stock AND that any changeover had to be done within 14 days. The boots i was forced to keep are a nightmare to put on, a real fight and not very comfortable.

Poor Service and coercion and lies used before purchase – On Saturday the 22nd of June, My mum (50 yrs), My sister (14) and Myself (15) attended the the Bourke Street Windsor Smith shop. I have been looking at a pair of the mid rise sock boots and was excited to try them on. The young girl in the shop helping us, got me a few sizes to try on. The shoes fit, however, being such a large sum of money of my… Read more

summer job money I wasn't entirely sure whether or not it was a good idea to purchase. My Mother then looked online and saw a 10% off discount, the young clerk explained that the discount was not available in store. She then explained to me that this was a very good purchase and that I wouldn't regret it. I turned to my mum unsure of why she or not to purchase and then the clerk explained that if they weren't what I wanted I could return them within 20 days as long as they weren't worn outside. We then went to the counter and the clerk began to ring me up, she then told me that she had two of her own sock boots (she gestured two with her fingers) and that they were very comfortable and I wouldn't regret the purchase. My mum then approached the counter and before I tapped my card the clerk explained to my Mum and I again that we had 20 days to return or exchange the shoes if they didn't fit or if I had changed my mind, she said that as long as I didn't wear them outside they would be good to return. I thanked the clerk and explained that this helped calm me in this purchase. I tapped my card spending the 180$ under the impression that I had 20 days to either keep, return, or exchange. I got home and realised that the shoes weren't what I wanted and were too high for me to walk safely in. My mum then enquired to our nearby store about the return where the highpoint shop clerk explained the reality of the exchange policy at Windsor Smith. We were confused and shocked to say the least as we had been told something entirely different. My mother then enquired with the original store of purchase where she was met with resistance, snarky behaviour and overall complete disinterest towards helping us. It took a week and several phone calls to reach the Boss of the Bourke Street shop where he explained he would review security footage and get back to us. We were happy and thankful to finally see some progression to help us with this issue. We were curious however to how the boss would be able to hear the conversation on the cameras considering the music playing in store but overall happy to have someone help us in the situation. The Boss then called my mother back after reviewing the footage and explained that when I was at the counter by myself and the clerk gestured with her fingers that I had only two weeks (14 days) to exchange but not return. This was not the case, the boss continued to yell and viciously and verbally attack us, accusing me of lying about what the clerk had said. This overall experience has been very, very disappointing. I, as a young consumer was told incorrect information, coerced into a purchase I wasn't sure of with completely untrue company facts and then after the fact accused of being a liar. The shoes still have not been worn and it would cost Windsor Smith nothing to give us the option that we were promised to return these shoes. We are coming to the end of the 2 weeks and Windsor Smith has refused to help us. The customer service has been awful, the shoes are uncomfortable and there is absolutely no accountability from the mistake this clerk made. DO NOT PURCHASE FROM THIS STORE .

Very poor and time wasting – Worst online shopping. Black Friday sale is a scam. I bought multiple pairs of shoes and was refunded after exceeding delivery date. Waste of my time and money which I could have got Aquila shoes. Show details

3 weeks of use – 3 weeks after purchasing the $180 pair of shoes, one shoe has completely collapsed and looks twice as wide as the other one. Id never buy or own a pair again!!! Waste of money! Show details

15 days and still waiting… – No shipping No updates No explanation of what’s going on No one answering the phone No replies to emails Entirely unacceptable from a ‘reputable’ brand selling expensive shoes. SAVE YOUR TIME AND MONEY, DON’T SHOP WS ONLINE. Show details

DO NOT SHOP HERE! HORRIBLE RETURN POLICY – Brought boots in store and the dye started rubbing off and destroyed the clothes I was wearing. I went back into the store three days later to return the shoes and they said they only had a one day return policy and that I could swap the boots out. I wanted my money back and they told me they would email head office photos of the shoes and get a… Read more

refund which would take 15 minutes. I have been here for an hour and half but nothing. NEVER been to a store where a refund has taken so long and has been such a horrible experience. I am tempted to leave the shoes here in all honesty. Would never shop here or recommend it.

BEWARE No credit notes or refunds for in store purchases – I returned my purchase the next day and was not given a credit note. They explained that the policy is written on the sales docket....however you receive the docket after you've paid...a little too late, no one warns you when you are purchasing. I exchanged for a different style shoe and one shoe is slightly faulty at the front, however I forced… Read more

myself to lake the shoes and they made me take a leather spray for the price difference. I have called the city store instead of Parramatta and a lovely lady has set aside for me a pair that has no faults. However 3 trips 2 different stores and I have to settle with a pair. I want to state that it is not the staffs fault...it is their head office rules. Its very frustrating to do all this travelling for a pair of shoes....and the poor staff that has to decline our return. Upsetting for all involved. I suggest we contact Australian Consumer Law Fair Trading to regulate their in store purchase return policy because it is vague when you look it up, the receipt only mentions refunds but it doesn't specify credit notes. Ruthless owners enjoying their millions while I catch trains and buses 3 times for just an exchange let alone a credit note or God forbid a refund. Shame on them.

SHOE RETURN @ WINDSOR SMITH – Buyers please BEWARE that Windsor Smith shoe purchases from their physical stores, do NOT offer any refunds if you change your mind after the purchase, however they do offer up to 2 weeks exchange (no refunds) for change of mind only. However, an ONLINE purchase from Windsor Smith will allow you to return the shoes for refund or exchange within… Read more

four weeks of receiving the online order, which is very different to their physical stores returns policy. My experience was less than pleasant after we purchased from the Miranda NSW store, and tried to return the VERY EXPENSIVE shoes (within a few days) as when we checked against the suit we had purchased (not available at the time of the shoes purchase as the suit was being altered) the shoes didnt match as expected. Lots of visits to the MIRANDA WESTFIELD NSW store, and emails back and forth to "Windsor Smith & Lipstik Shoes Returns Team", left me with the firm opinion to purchase from a store with a more sensible returns policy.

Can't get a return email from Windsor Smith Head Office Manager Daniel Ruru – Bought a pair of shoes for my partner for xmas ,was told the exchange policy was 2 weeks and no refunds for change of mind...even though xmas was over 3 weeks away, so i took them home and got my partner to try them on to small, went back change them ,still to small ,they dont have a size 47, and wont have them in..ask for a refund they said they… Read more

dont do refund for change of mind...i said i haven't change my mind ,provide me with a size 47 ,they said they cant ,told me to contact manager higher up still waiting 2 weeks later

The worst customer service ever! – Ordered some shoes for a Xmas present 4 weeks in advance - they message me 10 days out from Christmas saying the product was out of stock. Emailed back asking if they have any similar products instead and received no reply, and took over a week to process a refund. So not only did I not have anything to gift for Christmas, I also didn’t have the refunded money to buy anything else. And still haven’t gotten any replies from my emails!

None of the shoes I purchased from them can last more than 3 months – Bought few pairs from them and none of them can last more than 3 months, heels came off and terrible quality

BURNT BY WINDSOR – Terrible company!! I recieved shoes that had been burnt during the manufacturing process. They cost me NZD $50.00 shipping on top of the price of the shoes. I wrote to them about it and they want me to pay another NZD $50.00 to return them! Out $100 with nothing to show for it. STICK WITH DOC MARTENS, THEY HAVE BETTER CUSTOMER SERVICE AND BETTER PRODUCTS!!!! Show details

Disappointing – My daughter was about to buy some shoes from Windsor Smith but then I asked her if she'd looked at the customer reviews, she said no. So we had a quick look. THANK GOODNESS WE DID. I think its great that people can let others know what they are in for. Thanks so much. The company needs to know that they are losing out on sales because they don't care about their customers. Disgraceful!!

Shoe Bite – I bought WS Shoes KRAB BLK LEATHER SIZE 9 a few weeks ago. After wearing these shoes a couple of times whenever I wore them I got a shoe bite and tear of my toe skin that formed a red blister which was quite painful and not at all pleasant experience. (The Shoes are in better than new condition) First of all their customer service never picks up… Read more

the phone. After writing to customer service this is what I got back - Thank you for contacting Windsor Smith and Lipstik Shoes online. We are sorry to hear about the issue you have had with your shoes. As your purchase has been made at a Windsor Smith store, please return them to one of our stores along with your proof of purchase. Our team in-store will then be able to assist with the next steps in having the shoes assessed. (please note shoes purchased from a DFO cannot be taken back to a full-price store and vice versa)

I took the shoes to the Bourke St store. The store staff took a few pictures and told me to take the shoes back and wait for the assessment result.

I get a call the next day from the store that everything looks good with the shoes and unfortunately, they will not exchange or process return. The staff said my case was escalated to head office and the CEO and they have said nothing can be done. haha Company seems to be in really bad condition and the aim is to just make profits with zero customer satisfaction.

How can pictures tell you the story of what's happening inside? Lol Jokers

My advice is there are better brands and shoes available in the market with good customer experience and better comfort levels and if you really want to buy Windsor Smith shoes please do your research and ask questions about the return/ exchange policy before making a purchase.

Cheers

Silly uncomfortable tag – The label below my heel is atrociously uncomfortanle, a nuisance and seriously makes my heel throb. It is stitched and askew and awful. Windsor Smith seriously needs to rethink how this is constructed and where located. Atm it is trash Show details