Terrible customer service
As a customer of 10+ years plus, I'm extremely disappointed on the customer service experience. Logged a warranty on a minor request on the 21 January, after several follow ups and limited response, I am yet to get any movement or updates on my warranty request. Will no longer be recommending your services again.
Amazing Store and Service
Winnings Appliances were amazing to deal with. We visited the showroom and were provided the upmost professional service. Daniel and Rosie were incredible to deal with and assisted with the best product knowledge and also achieved the best price for us. Delivery was made on time delivered by both Winnings and Smeg directly. We would recommend dealing with Winnings to anyone and we will always go back here.
Great sales experience but awful customer experience
Great sales experience but awful customer experience. Never delivered one of our products and never told us it wasn't coming. On asking they said it would be available two months later, it's still not here and no one at customer service calls us back. If I had my time again we'd go elsewhere.
Happy customer :)
I purchased a Westinghouse upright cooker from Redfern Winning Appliances. The service is the tops from the sales lady to the guy who delivered and installed the cooker. I am very happy with my purchase.
Why shop anywhere else
Fantastic service from the showroom right through to delivery. Even took the boxes away. Great range of products and brands, extensive network so products available and delivery arranged to fit my schedule.
Excellent service from purchase to delivery!!
Can not fault the service, accommodation of changes as a result of the complexity of my renovation and the delivery of product. Very professional and hassle-free outfit. I certainly recommend Winnings for the service in particular
Great showroom, excellent ranges of product, competitive pricjng
We used Winnings 25 years ago when we did our kitchen and again recently when we renovated. Great range of products to all budgets. Good staff, helpful but not pushy. One stop shop for all your needs.
We wanted a particular model stove and had priced it elsewhere and it was heavily discounted. Winnings matched the price with free delivery and removed the old stove. We needed the stove by a specified date and it was delivered on that date. Perfect.
Great service and delivery
Just purchased Bosch washing machine. Ever since i entered their redfern shop with 5 minutes before closure until delivery, i was amazed by fantastic service i received, Eleni in particular. Delivery of brand new machine took only 2 days...
highly recommend and will shop there again..
The best place to buy appliances!
Winnings staff are expert and knowledgeable. Their store is a joy to be in and I love the free coffee and snacks! They price-match so I do not know why anyone would buy appliances anywhere else. The whole experience from product selection to ordering to delivery was just seamless, easy and enjoyable. Even the delivery guys were on time and totally lovely!
Bought whole set of Miele kitchen appliances and laundry set, and another set of Smeg kitchen appliances, integrated F&P fridge for our new duplex project. The sales consultant is very helpful, patient and knowledgeable, very easy to deal with. Excellent service from beginning to the end. Highly recommend Daniel Lam. We had partial delivery for range hood first time; scheduled the delivery for the balance items in couple months later, but with incorrect estimation of project progress for fitting, so returned the appliances back at free of charge. And easily scheduled for 3rd time without any hassle. Service does matter. Highly recommend Winning appliance.
100% satisfied with every aspect - from start to delivery. Thankyou
100% satisfied with every aspect - from start to delivery. Thankyou.
I can highly recommend Martin Sockel from the Redfern store, from the 1st day we walked in to the day of delivery, his knowledge is 2nd to none, and he made us feel comfortable from the outset.
A most pleasant experience.
Sales person at Winnings Waterloo called Paulette was amazing, so professional and went above and beyond to make sure I received my new appliance asap. she sourced my appliance and organized the install thru Winnings team of installers. I have had very bad experiences in the past with installers and delivery guys but the team sent to me via Winnings was awesome, totally professional, courteous, informative, and cleaned up any mess, they were brilliant and would recommend this team of delivery and installation to anyone
- Verified customer
Always a Pleasure.
Such a Pleasure to deal with this reliable company.
Great old fashioned service. A great website & competitive prices.
Delivery is always on time & done by friendly & courteous drivers.
It is Refreshing to have an Honest & Reliable online retailer who will honour
after sales service without trouble & with pleasure.
Very Highly recommended.
- Verified customer
Excellent store attention and service, delivery & after sales follow up
Originally from Sydney, in the past I have purchased many items from Winning Appliances, Redfern. Now, living in Melbourne I still went to Winning Redfern for my replacement appliances, as the company has an excellent product range, will match competitors’ price and delivers free of charge to many locations around Australia. Generally, other suppliers will charge delivery fees.
I was assisted by Lucy, who was one of the most product informed, communicative, helpful sales consultant I have experienced. Winning Appliances already have excellent p...
Pity about the customer service
The showroom is great, but winnings ability to deliver your goods in a timely and responsible manner is appaling. Customer experience is not just about the showroom, it's also about having your good delivered safely and in a timely fashion. Poor comminication, and rough "no care" delivery of goods takes all the gloss of the purchase. Bad job winnings, not good enough
We were wanting a new washer as ours 30years old and 3 service calls later had to be replaced.looked around for what we wanted and found that winning appliances had some imperfect slightly damaged products,ordered a washer at a good saving and was delivered a few days later with great service.Will be using this company in future!
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