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Wireless1 Online Store

Wireless1 Online Store

3.4 from 69 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
38
4 star
4
3 star
0
2 star
4
1 star
23

Finchwizard

FinchwizardSouth East Queensland, QLD

  • 3 reviews

Decent price, shipping great, but non-existent contact if it's for warranty, beware.

published

Online experience was fine, the product prices were good, and it arrived quick enough. But as the product (Very expensive item) had issues, contacting them for support and to have it replaced under warranty the company just ignores you. Despite multiple emails (Of which are read because I could see the tracking info to say it was) nothing was done about it. Luckily the Australian Distributor stepped in to help.

Whilst it seems like a decent company from the buying perspective. I couldn't or wouldn't recommend them if that's how they treat customers for warranty claims.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

Baz

BazPerth, WA

  • Verified customer

If your device is faulty, be prepared to wait a longggg time for a refund, if it ever comes at all

published
Return Claim MadeYes

Amitava S.

Amitava S.Sydney, NSW

Service Quality of Phones

published

This store at Westfield Mall, Parramatta is excellent.
I have a lava phone which was not powering on after connecting to the charger.
I went to quite a few other places yesterday, but no luck.
Today I went to the shop, I was attended by Laura, she repaired it within 30 minutes and my phone was fine.
I am able to use my phone now.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
David

DavidSydney, NSW

  • 2 reviews

Pathetically slow despatch, slipshod shipping procedures and non existent communication.

published

They took over a week to ship the item, with no contact as to why. Sent me tracking advice for Fastway Couriers, which when the tracking no was checked, gave no information. Eventually arrived and found to be shipped by Toll- no wonder tracking info didn't work. Sent to my wifes business address with over 100 staff, yet her name was left off the shipping label and documents inside. Fortunately due to diligent and honest warehouse staff who had to ring Wireless 1 to ask who had ordered it, it made its way into my wifes hands. Sent them a message regarding this, no reply....

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Kim

KimMetropolitan Adelaide, SA

Fake stock levels on their ebay store and sell items.

published
Return Claim MadeYes
1 comment
Wireless1
Ash M.Wireless1

Great service!

published

I found their stock levels accurate and the customer service helpful. I used their online store (not through a third party), and it was easy to find what I wanted. It's a pity their site doesn't appear on Google until the third page, unless you directly type in the company's name.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedModem router
See all answers

Dishonest stock levels and delivery estimates

published

Froggles

FrogglesPerth

  • 2 reviews
  • 2 likes
  • Verified customer

Shoddy and Deceitful.

published

Sells items on eBay with fraudulent delivery estimates and then advises there's a 20-day handling delay. Have read several separate reviews stating they have engaged in this conduct - just withing the last month. So the excuse that's being given on other sites of it being a mistake or error in their inventory software is absolute nonsense. Targeted and fraudulent. Stay away at all costs.

Product PurchasedApple iPad Pro 12.9-inch Wi-Fi

worst shopping experience for no stock

published

It seems that it is not the first time they sell goods that they do not have in stock, even it shows delivery will be in a week.
Good luck, maybe u can have ur parcel a month later if they do not cancel it.

guy.stevens.96

guy.stevens.96AU

  • 13 reviews

Sells items not in stock, delayed delivery

published

This company seems to rely heavily on good reviews on productreview, and directs its customers (like me) to post reviews here, so here goes.

I have shopped on wireless1 twice now, once recently and once a couple of years ago. Both times, despite listing items as being in stock, they were out of stock and the company failed to deliver in the time promised. Once, I might forgive, but that's a 100% fail rate that now means I can't give my father his present on his birthday.

Either this company can't keep track of its own stock, which is hardly inspiring, or it doesn't stock items and sells via the distributor, which is deceptive.

1 comment
Wireless1
Ash M.Wireless1

Paul

PaulThe Mallee, VIC

  • 38 reviews
  • 1 like

Old School "Customer Service" - A Breath of Fresh Air!!!

published

Looking to buy some new Arlo Ultra Accessories and found it almost impossible to find a supplier that would help - That was until I came across Wireless 1!! Although the items are on back-order (As with all the other suppliers) Wireless 1 went out of their way to help me and to give me the most updated information about my purchase. I must say just how helpful Kathy (Wireless 1) was to deal with - Excellent!! Five Star Support so far - which I really appreciate. Thank You Kathy and the Team at Wireless 1...

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Wireless1
Ash M.Wireless1

Caz M

Caz MGreater Melbourne (Outer), VIC

  • 11 reviews
  • 2 likes
  • Verified customer

Arlo Pro

published

Great service. We bought an Arlo Pro 4 camera system and it came really really quickly. We bought it for a great price. We didn’t have any issues at all!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Wireless1
Ash M.Wireless1

Much appreciated for the positive feedback, Caz. If there are any issues in the future, please call us on (02) 9687 8828 and one of our friendly staff members will be more than happy to help you out! :)

-Ash


Fadi a

Fadi asydney

  • 3 reviews
  • 6 likes

Waited over 2 months for a return item and nothing sent.. will not deal with ever again.. stay away

published

bought a cool router that was faulty, no worries, i got warranty.

sent the router back and waiting for a new one be sent out, every week a person emails giving me a different story, and now they sent to to the wrong address,, so i gotta wait another 3 motnhs.. buying a new one from bingleee..

stay away from these idiots

1 comment
Wireless1
Ash M.Wireless1

Nate

Nate

  • 2 reviews
  • 2 likes

Exceptional service & support

published

Product was overheating & basically DOA - the service team was exceptional. Ash = awesome!
very capable & knowledgeable team, assisted throughout the return process & really really helpful.
Would use again for sure

1 comment
Wireless1
Ash M.Wireless1

John

JohnWestern District, VIC

  • 3 reviews
  • 4 likes

Hassle free

published

A hassle free transaction with a prompt delivery. Great price and very good customer support when enquiring about the product.

1 comment
Wireless1
Ash M.Wireless1
Pete

Petesydney

  • Verified customer

great vendor

published

website is quite good and is backed up by exceptional support via email. Recommended product was cheaper but better suited to my needs than what I was thinking. Great price too with free shipping.

1 comment
Wireless1
Ash M.Wireless1

RyanNg

RyanNgMelbourne

  • 2 reviews
  • 1 like
  • Verified customer

Great service, Prompt shipping

published

I managed to grab a good deal on Wireless1. They are extremely good when it comes to price for a specific product. Also, they ship orders from NSW to VIC much quicker than I expected. The product is as good as expected.

1 comment
Wireless1
Ash M.Wireless1

Thank you for your feedback Ryan! We always have the best possible prices and our dispatch team work very hard every weekday to make sure all our orders are dispatched within a timely manner.

-Ash


Libby

Libby

  • 2 reviews
  • 1 like
  • Verified customer

Great Service!

published

I had a great experience with Wireless 1. The item I bought was in fantastic, brand new codition, I got it for a discounted price I was happy with, and I got free shipping. To add to all that the item turned up a week earlier than promised over the busy Christmas season. I couldn't ask for a better experience!!
Would definitely buy from Wireless 1 again!

1 comment
Wireless1
Ash M.Wireless1

  • Verified customer

If you want terrible service and dodgy practice, shop here!

published
5 comments
Wireless1
Ash M.Wireless1
Public enemy no.1
Public enemy no.1
Wireless1
Ash M.Wireless1

Quick, slick and helpful. I knew what I wanted, their price was very good and despatched the same da

published

I had a few problems setting up the the Asus Lyra 2200 full home wi-Fi, the manufacturers tech department was of no use, so back to Wireless 1. Ash e-mailed instructions which helped in resolving the set up.
The Lyra works well, full and strong signal from garage to the back of the 2 storey house. It would be nice if the module illumination level could be toned down, and they do get quite warm.
The Lyra has certainly provided the solution for this rather long, 2 storey home.


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Questions & Answers

nolamnms

nolamnmsasked

I bought a D-Link DSL-2890AL Dual Band AX1750 Cloud Modem Router and in Hot Offers it says if you buy one of these you can receive an AC USB Adapter What do I do to claim it?

1 answer
homealone
homealone

Go to dlink website and claim from "promotion" tab.


Get an answer from our members and Wireless1 representatives

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