Awesome customer support. Item came on time and safely
I bought an item on eBay, a computer monitor and they were very clear about shipping times, and answered all my questions professionally and in time.
They were super friendly on the phone and even refunded me the shipping fee when the shipping time was delayed due to stock issues.
I would totally recommend Wireless1 and I will be buying from them in the future.
Purchased item did not arrive
Bought an item which was to be delivered by the 20th of December, item never arrived. Complained a number of times and the unhelpful customer service staff did not provide adequate explanation to why items were fulfilled. They in fact lied about their attempts to deliver the package someone was home for the dates mentioned (my parents are retirees and spend most days at home). Disgraceful that they would lie to customers, shame on them!
Invalid Tracking Number, Item Never Received, Hard to Reach Out Seller
Item never received so cannot comment on quality as such. Seller provided invalid tracking number. Seller informed item on the way on 6th Dec, and expected delivery on 16th-18th Dec. On 20th Dec, Seller then claimed item delivered on the 5th Dec by someone named "Praba" on POD. Chased up Seller for urgency or refund but felt their resistance ie kept saying awaiting third party team investigation... Seller then did not provide further update and ignored the correspondence. Seller is lacking of good communication in regard to what happened with their third party supply chain. The worst experience ever.
Deceptive seller. Sells stock that they don't have. Slow shipping
I ordered a monitor on their Ebay store on the 28/11/19, delivery was set for 12/12/19 while being a bit slow was fine as long as I got my order before Xmas as it was a gift. 10/12/19 comes around and monitor hasn't been sent so I send a message to check the status and no reply. 12/12/19 comes around and nothing has been done. I ring the physical store to speak with someone and they say "There's a small delay currently" and can't give me a shipping date as they have none in stock. I'm forced to have them cancel to sale and refund me so I can ho...pefully buy elsewhere to make Xmas deadline. Refund may take up to 30 days so I'm left without my Xmas gift and even if I had the money I've likely missed out on Xmas delivery. I also checked their feedback on Ebay in the last month and there are 30+ negative reviews with similar issues to mine. Bad practice, slow delivery and poor communication. Don't promise something you can't deliver!
Decent price, shipping great, but non-existent contact if it's for warranty, beware.
Online experience was fine, the product prices were good, and it arrived quick enough. But as the product (Very expensive item) had issues, contacting them for support and to have it replaced under warranty the company just ignores you. Despite multiple emails (Of which are read because I could see the tracking info to say it was) nothing was done about it. Luckily the Australian Distributor stepped in to help.
Whilst it seems like a decent company from the buying perspective. I couldn't or wouldn't recommend them if that's how they treat customers for warranty claims.
- Verified customer
If your device is faulty, be prepared to wait a longggg time for a refund, if it ever comes at all
These guys customer service is awful. Returned a faulty laptop. Even though it got sent back to them at their request, I had to keep calling them over 2-3 weeks just to remind them to look at it! They've had it in their possession for over a month now and even though they have admitted it is faulty they took forever to "approve" my refund. They finally said it was "approved" but still no sign of it actually being processed. That's over a month they've had the laptop and $3k of my money held up. Wouldn't go near these guys again. Don't be charme...d by their pleasant service on the phone... its all bull. They seem nice but they don't back it up with any action. Update: It is now 37 days since the laptop was returned and no response to emails and no sign of refund.
Service Quality of Phones
This store at Westfield Mall, Parramatta is excellent.
I have a lava phone which was not powering on after connecting to the charger.
I went to quite a few other places yesterday, but no luck.
Today I went to the shop, I was attended by Laura, she repaired it within 30 minutes and my phone was fine.
I am able to use my phone now.
Pathetically slow despatch, slipshod shipping procedures and non existent communication.
They took over a week to ship the item, with no contact as to why. Sent me tracking advice for Fastway Couriers, which when the tracking no was checked, gave no information. Eventually arrived and found to be shipped by Toll- no wonder tracking info didn't work. Sent to my wifes business address with over 100 staff, yet her name was left off the shipping label and documents inside. Fortunately due to diligent and honest warehouse staff who had to ring Wireless 1 to ask who had ordered it, it made its way into my wifes hands. Sent them a message regarding this, no reply....
Fake stock levels on their ebay store and sell items.
I read some bad review about Wireless1 and I thought i give it a try. BUT,
They cancelled my order and refund me because they can't ship item to parcel locker and yes i forgot to change the delivery address. They cannot change the delivery address due Paypal seller protection policy. So I can't order it again but its sold out already and i asked what happened to my one. They also listed it up on amazon but I don't see anything. They said they don't have it in stock so they lied about 52 in stock! I know few people brought it and haven't got an...y confirmations but next few day, they said ETA for October delivery. Never buy anything from them again. I had a bad feeling about Wireless1 before I ordered. Please don't list it up when you dont have it in stock! So disappointed!
I found their stock levels accurate and the customer service helpful. I used their online store (not through a third party), and it was easy to find what I wanted. It's a pity their site doesn't appear on Google until the third page, unless you directly type in the company's name.
Dishonest stock levels and delivery estimates
Was in the market for a CPU and at the time the Wireless1 Ebay store had the best price. The listing did say close to a month for delivery however talking to their Ebay team they assured me it would actually be closer to one week. So I pulled the trigger and bought it, one week passes nothing, another week passes still nothing. I messaged their team and they say that *stock was delayed, it will arrive next week*, next week comes around still nothing. Messaged again and they now say it will be another two weeks from that BUT the can give me FREE...EXPRESS SHIPPING when they actually get stock.....great. Not sure why they are allowed to fake stock levels on their ebay store and sell items they don't have or don't even have an ETA on new stock but its been nothing but disappointments since ordering.
- Verified customer
Shoddy and Deceitful.
Sells items on eBay with fraudulent delivery estimates and then advises there's a 20-day handling delay. Have read several separate reviews stating they have engaged in this conduct - just withing the last month. So the excuse that's being given on other sites of it being a mistake or error in their inventory software is absolute nonsense. Targeted and fraudulent. Stay away at all costs.
Sells items not in stock, delayed delivery
This company seems to rely heavily on good reviews on productreview, and directs its customers (like me) to post reviews here, so here goes.
I have shopped on wireless1 twice now, once recently and once a couple of years ago. Both times, despite listing items as being in stock, they were out of stock and the company failed to deliver in the time promised. Once, I might forgive, but that's a 100% fail rate that now means I can't give my father his present on his birthday.
Either this company can't keep track of its own stock, which is hardly inspiring, or it doesn't stock items and sells via the distributor, which is deceptive.
Old School "Customer Service" - A Breath of Fresh Air!!!
Looking to buy some new Arlo Ultra Accessories and found it almost impossible to find a supplier that would help - That was until I came across Wireless 1!! Although the items are on back-order (As with all the other suppliers) Wireless 1 went out of their way to help me and to give me the most updated information about my purchase. I must say just how helpful Kathy (Wireless 1) was to deal with - Excellent!! Five Star Support so far - which I really appreciate. Thank You Kathy and the Team at Wireless 1...
Waited over 2 months for a return item and nothing sent.. will not deal with ever again.. stay away
bought a cool router that was faulty, no worries, i got warranty.
sent the router back and waiting for a new one be sent out, every week a person emails giving me a different story, and now they sent to to the wrong address,, so i gotta wait another 3 motnhs.. buying a new one from bingleee..
stay away from these idiots
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