Wise Market

This is a very dishonest company, beware!!! The phone we received was first delayed in getting shipped (by a week and half) but what we received is a much lower specification that what was purchased. It was also the wrong colour and from a different… Read more

seller. It's obvious they never had the phone they sold us in the first place then ripped us off with an inferior phone. Customer support failed to address the issue initially and are now no longer even responding to any attempt to contact them.

UPDATE 2: Since my last update the phones I ordered arrived today. The CSR I spoke with told me that three of the five phones I ordered weren't in stock so he upgraded me to a later model. Although the initial experience was not great the company did follow through as promised. Clearly they have a few teething issues but they are genuine and did… Read more ·  1

honor what they said they would do.

UPDATE 1: Apparently their system was down which I found out through using their chat feature. I called their number again after at least 20 attempts during the day and it actually went through to someone.

The guy I spoke with seemed helpful and said he would dispatch the phones either today or tomorrow and confirm it in an email. I'll keep my fingers crossed to see if they follow through. If so I will upgrade their review rating...

ORIGINAL REVIEW I placed an order 5 days ago for five phones. The order confirmation email says that it will take 4 to 5 days for the order to arrive and that I would receive a tracking number as soon as the order is dispatched.

We are now at day five, I haven't received a tracking number nor have I received the phones. This is a RED FLAG so I have now read the reviews and they say this company doesn't respond to emails, never answers the phone and the person on the live chat hangs up.

Alas, I tried calling and the phone rings out. I tried emailing and as yet no response. I tried the live chat and it doesn't work at all.

I have now accessed my account to check the order and it says it will be delivered in two more days. I clicked on the tracking info and there is none.

I'm starting to feel like I've been scammed. Service so far is terrible, hopefully it turns around and my order arrives.

Ordered a product on Amazon, received a call stating the item was damaged and they did not have a replacement. Was offered a different variant, or a refund and opted for a refund. Received a second phone call shortly later saying they actually did have the item and it would be sent. Tracking is still at 'label created', so contacted seller via… Read more

Amazon. Their first message advised me that the product was damaged and I had the option of a different variant, or refund. When I responded that I wanted a refund, seller advised it was actually fine and preparing for dispatch.

I have a feeling that they don't actually have the product at all, and just don't want to refund me.

Refund on wrong product ordered – Vergil went above & beyond for me. I ordered the wrong phone case for my Samsung S23 Ultra phone. He was wonderful & very helpful in rectifying my issue. I would highly recommend Wise Market, worthwhile having a look at the great range of products. Show details ·  1

Good product. Great customer service – Offers the best pricing and has products to suit all budgets. Customer service team highly responsive. Recommend this business. Show details ·  1

New to the platform, what an awesome find – Ordered a refurbished iPhone 11 Pro Max for my daughter. Hassle-free. Phone arrived within 5 days. Guess I will be looking here when my own phone needs replacing. Show details ·  2

Do not order from this place. I placed an order for a OnePlus 13 from this seller. The wrong model was sent via a shady vendor in Dubai. A company without an address. And it appears that the phone was tempered with. I have sent them an email and tried calling them. There has not been a response and they do not pick up their phone for some reason. I'll raise a complaint via PayPal an I'll report this business as a scam. Show details

Terrible – Barely a functioning company with 0 customer support, their phones just ring out, no live chat anymore and no responses in emails. Please save yourself the hassle. They're the closest thing to a scam company that exists.

Unfortunately a bad experience – Zero stars if possible. I placed an order for a phone, and was called a few days later to be told that the item was no longer in stock. Requested a refund, and was pingponged between the seller and Wise Market, informing me that they just needed to confirm with each other. The seller would try and reassure me, saying their colleague would call me… Read more

in a few minutes, and they never did. Then I’d call the phone number for Wise and it would ring and not go through, after I had left them one voicemail requesting an update on the status of my refund. Seems like they may have blocked my number? Very strange and difficult. Would not recommend unfortunately. Will be contacting my bank.

Update: phone appeared on my doorstep the day after this review was published, wrapped in bubble wrap, loose in a cardboard box. Random — kind of funny but also what the hell. Lol

Bait and switch during black Friday – Bought a smart watch with titanium silver colour with matching titanium band during black Friday. Messaged them for shipping update a week later and was told the particular colour I bought is not available and asked if I would accept the black version instead that comes with cheaper rubber watch band. The black version is about $200 cheaper than… Read more

the silver version in any other store. Missed out on similarly good deals from black Friday because of their bait and switch tactics which is borderline illegal as it's false advertising. Refunded my money pretty quickly as they know what they're doing is questionable.

Terrible Service. Not worth one star – I particularly chose this company because it's Australian but the service was appalling. I ordered an unlocked Samsung phone but the phone delivered was locked to a Japanese Telco and was useless to me. WiseMarket can only be contacted by email. Sent email requesting assistance and eventually was sent a return label. Phone delivered back to… Read more

WiseMarket and I requested a replacement. No apology or follow up until I emailed to ask what was happening only to be told twice that it was being followed up. I saw red when they sent me an email saying Australia Post had delivered my phone and was I happy with their service after it had been returned. My reply was that I would contact consumer affairs if they didn't tell me what was going on. Eventually I received an email saying my money had been refunded with no explanation or apology. This company doesn't even deserve a one star.

!!!!Scammers!!!! – I’ve had a terrible experience. After reading reviews and checking prices, the iPad Pro I purchased from wise market was only slightly cheaper than other stores. They told me it would arrive within a week. I did not receive a tracking number, I called their 1300 contact number many times and not once was it answered. I sent emails that were not… Read more

responded too. I finally got onto a ‘chat agent’ from the chat option on their website, they told me I would receive a tracking number shortly. After another week I ‘chatted’ again as no other means of contact works, and they told me I would receive a refund - I asked the chat bot for a reference for the refund and they terminated the chat! I’ve still not heard from wisemarket and I’ve started a fair trading dispute.

DO NOT USE THEM, they are scammers

Terrible, do not order from here! – Do not buy from this website! Placed an order, had no communication from them regarding my order for weeks - I had to reach out and email asking why it had not been sent. Got a reply saying "thanks for being patient". Called them, was told over the phone that my product was coming from overseas, a week later recieved an email saying the colour I… Read more

wanted wasn't in stock, am I happy with being sent a different colour - no I've waited a month for this phone. Honestly save your time and effort and just wait until JB HI FI has a sale on a product you want.....

Now waiting for a refund.

false advertising – wise market were very poor they advertised brand new and it wasn't broken straight out of the box and still didn't have brand new to replace it Show details

iphone keep looping in apple logo once i open – I dont understand why that my 'brand new' phone won't open up and keeps on looping in apple logo. I have searched up all sorts of ways to try and fix it including restoring through itune as the phone suggusted but it still didnt work. An error 4013 came out, I've been investigating approx. 3hrs on this and its still not solve. The coverage is also expired Show details

Fast and easy – I ordered an iPhone 7 for my daughter. The phone arrived quickly and was as described. The battery life could be better but I guess that's what you get in an older model phone. Show details ·  1

Great product! – Working pretty well and well priced! Minor wear on the edges but near new 9/10. Will definitely search for other product on site in the near future. Show details ·  1

Outstanding technology provider – Folllowing a misunderstanding on an order Wise Market subsequently demonstrated outstanding customer service, in addition to their great value products. I heartily recommend them to anyone. Show details ·  1

Game changer when travelling – I logged onto the net to search for a quality pair of Bluetooth headphones for when I am travelling. I came across Wise Market who had an excellent set at a reasonable price so I purchased them. Delivery was free and prompt and the quality of the item is unbelievable. I haven't shopped with Wise Market before but I definitely will again. This is how easy online shopping should be. Show details ·  1

Great Customer Service – I bought a iPhone XR for my son's Birthday. The phone was a great price and it is in exceptional condition. And arrived within a few days of ordering. Highly recommend. Show details ·  1

Quick delivery and excellent choice of products – I was so impressed with the purchase of my Samsung S21, matched description and was 'as new', so much so that I purchased an iphone a few weeks later for my grand son. Highly recommend. Show details ·  1

Great Product/Excellent Service – Wise Market's web site was extremely easy to navigate & provided a full range of products currently available in the market place. The purchase process was seemless & the product I selected was as described on the site, was very well priced & came within the stated time-frame. I am extremely satisfied with both the phone & the service I received & highly recommend Wise Market to prospective purchasers. Show details ·  1

The Device is perfect looks like brand new – I am international student in Australia. I am looking to buy a budget friendly phone and one of my friend suggest me wise market. After purchasing s21 Ultra. I am very impressed by there service every thing is perfect and in my budget as well. My phone looks like new. Will definitely buy other things from you. Thank You For Such Providing Such A Good Service. Show details ·  1

Great product at an unbeatable price – I purchased this product next to new and arrived brand new at a price that is unbeatable. I'm very happy and would recommend anyone not to buy from shops brand new but to buy from WISE Market. It cost an extra 10.00 for brand new rather than refurbished excellent condition. Show reply