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Wisr

Wisr

 Verifiedwisr.com.au
Wisr
4.7

740 reviews

Positive vs Negative
93%7%
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Average Loan Term5.9 years
Transparency ?
4.6
Customer Service
4.6
Application Process
4.7

 AI reviews summary 

Wisr is highly regarded for its streamlined application process and rapid turnaround times, with many users receiving funds within 24 to 48 hours. The sentiment is overwhelmingly positive, focused on competitive interest rates and a user-friendly mobile app that facilitates credit score monitoring and extra repayments. While the experience is generally seamless, a small segment of users reported frustrations regarding rigorous documentation requirements and occasional credit reporting errors.

Pros
Rapid Processing: Applications are frequently approved and settled within the same day or 48 hours, providing quick access to funds.
Competitive Rates: Users consistently note that interest rates are often lower than those offered by traditional banks and dealerships.
Functional Mobile App: The app is praised for its "round-up" feature, easy repayment tracking, and integrated credit score monitoring.
Exceptional Support: Staff are described as professional, patient, and helpful, particularly when dealing with complex financial situations or hardship.
Cons
Rigorous Documentation: The assessment process can feel invasive, requiring extensive bank statements and detailed explanations of personal spending.
Manual Extra Payments: Some users find the process for making extra repayments cumbersome, noting a requirement to email manual remittances to the company.
Technical & Communication Gaps: Occasional issues occur with email delivery for repayment setups and delays in response times during the enquiry phase.
Credit Reporting Errors: A significant recurring complaint involves administrative errors where loans are incorrectly duplicated on credit files, impacting credit scores.
Verdict

Wisr is an excellent choice for borrowers seeking a fast, tech-driven alternative to traditional banks, especially for car loans and debt consolidation. The combination of competitive rates and a feature-rich app provides high value, though users should be prepared for a thorough verification process and should monitor their credit files for potential reporting duplications.

740 reviews
5 Emma C.  · Super easy to complete the application, team a very responsive and super friendly. Very pleasant experience.
5 Melody  · I am very happy with the quick service from the staff working for wisr. Very fast at responding to emails and processing loans. Thank you.
5 Peter C  · Excellent work with processing the finances and at the best competitive rate and repayments
5 Chris L.  · More than happy and a pleasure to work with, and so easy
5 Christopher V  · Process was quick and easy and I was always kept informed. Great work team WISR!!!
5 Eben de Bruyn  · Very happy with the good and quick work on my loan
Nick Eddy
Nick EddyNT2 posts
  Fair Incentive Verified

My broker helped arrange car finance with WISR and I found the process quick and painless. I also wanted an early termination clause without penalty as I am usuallu likely to settle before the end date of the contract and this was easily arranged.

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Radmila J.
Radmila J.
  Verified

I am struggling to link my loan to the app. I also noticed that you increased my debt by the amount of commission of the broker. I read somewhere that the finance institution pays broker's fees.

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Reviews with attachments

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Andrew
AndrewSA
  Verified

All details were up front, the interest rate was acceptable, we took possession of our vehicle in the time we had planned for. We had a good experience with WISR, would happily do it again.

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Keavon
KeavonQLD
  Verified

Fast and understanding reliable excellent customer service i recommend highly

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Aaron R.
Aaron R.
  Verified

Our broker Elias from loanoptions.ai arranged finance from Wisr for my new Toyota. The process was so smooth. Less than 48hrs making contact with Elias, I was driving my new Toyota out of the dealership. Highly recommended both parties!! Aaron.

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Bill Bashford
Bill Bashford3 posts
  Verified

Vey happy, the application was smooth and the rate I received met my expectations. Once approved the transfer of funds was within a minute and I picked my car up the same day.

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Dale F
Dale FWA2 posts
  Verified

Very good experience, highly competitive rate – The loan was very easy to setup, the interest rate was very competitive, far better than the big banks. The Wisr app makes it very easy to keep track of your loan. Would highly recommend Wisr to anyone.

Latest follow-ups

Darren
DarrenNSW
  Verified

Easy application and stress free. I can't recommend WISR enough. The loan rate is very good and repayments are easy. The app allows you to check how you are going and also gives you tips. Thank you so much

 Follow-up  · The app shows you everything you need to know about your loan. You get text like a few days in advance letting you know your payment is due as a safe guard. Id say the easiest loan app I've ever used. You can change the frequency of your repayments from weekly/fortnightly or monthly in the app and you can also change your bank details if you ever need to.

Scott C.
Scott C.WA2 posts
 

Wasting my time – I have been with WISR for near 5 years. This year I have now twice in the last two days attempted to contact them to discuss refinancing. To my dismay both calls I spoke with someone that could barley speak English. On top of this I asked to speak… Read more

with a supervisor regarding their interest rates. On their app it is quoting ridiculous rates eg. interest eg 13.49% When my current loan with WISR is at 7.9%. Still waiting to hear back from them. And of course WISR did not follow through on their customer service promise to have the correct person contact me by the end of business today. Such a shame what was once a very good lender has reduced itself to this. Might be time to take businesses elsewhere.

 Follow-up  · Eventually I was contacted by Raj their credit coordinator. Who offered a much rate at 8.9%. It's shame every time a person gets an online digital quote it is always high.

Positive reviews

Dragoniiz
DragoniizWA3 posts
  Verified

Excellent, service from Start to finish, I have had the pleasure of dealing with WISR before, and the service then was excellent. Great Work! And I would recommend going through WISR for your needs.

Jesper L.
Jesper L.QLD
  Verified

Best loan experience i have had Was so easy and very stress free Sophie from dealify was awesome to deal with Will definitely recommend to anyone getting a loan for a new car Thanks heaps guys

Neil
Neil
  Verified

Service was great , the team were all very helpful, patience and prompt. Yani went over and beyond to help get the personnel loan I was after with a very good interest rates. I recommend Wisr for any Business or financial needs .

Find out how Wisr compares to other Personal Loans

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Negative reviews

MRG
MRGQLD14 posts
 

DO NOT USE THIS FINANCE COMANY. I took out a personal loan with Wisr, and after checking my credit score 6 weeks later, I could see that Wisr have added this to my credit file....TWICE. I have tried to resolve this and Wisr have not followed through, attempted to resolve this or contacted me. I have been "ghosted". I had to contact Wisr again to… Read more

try and resolve this and have been ignored. My credit score was in the high 800's and now it's well below the average Australian score. Because of this major error, my credit score shows two unsecured loans with Wisr which is incorrect. Wisr’s acknowledgement that this was an ongoing issue confirms that Wisr was aware of the problem and had a duty to monitor, manage, and prevent ongoing harm to customers. Wisr’s failure to do so, combined with its failure to correct the error promptly or communicate with me after acknowledging the issue, represents a failure to meet its obligations under the Australian Consumer Law and applicable credit reporting obligations. If I had not identified the error when I was applying for a credit card, I would not have known this error had occurred. Due to this error and how this has affected my credit score, I am unable to apply for a credit card. I advised them that this required urgent attention so this could be removed from my file. Please do not use this company. I have since learned that this type of "error" is common with Wisr as well as other serious matters when handing a customer's credit file and personal information. As a result, I will now be lodging formal complaints with AFCA, ACCC and Fair Trading. Disgusting service.

Saad A
Saad AVIC2 posts
 

Despite having a excellent credit score, Wisr claimed I was not going to be able to afford a loan from them for only $5000 and their reasoning was; "strict credit lending criteria" & "bank conduct". They close out the application but happy keep all your personal information including Driver's License & other identity documents even if you are not… Read more

even a customer! I don't recommend this business. A flashy website is all it really is & a robotic response. Effectively you're dealing with an AI that determines if you can afford it. Pretty weak. Was able to get funding elsewhere without an issue.

Lacynda Walsh
Lacynda WalshQLD10 posts
  Verified

I appreciate the loan and benefits of this loan however it seems the process, despite being a long process with repeated requests in seperate instances needed my documents almost immediately which truthfully didn't feel like a fair and equal process.

Recent reviews

Nicholas
NicholasVIC
  Verified

We purchased a vehicle on a short settlement time frame and our Wisr representative James did an amazing job getting the whole thing settled in 1 day staying back beyond 6pm to help settle the deal and allow us to pick up our new car. A huge shoutout to James he was outstanding in his service securing us an excellent rate with a lower fortnightly repayment than our target. We would definitely recommend Wisr to all our family and friends.

Chloe S
Chloe SQLD4 posts
  Verified

Excellent lender, staff are helpful and everything explained well. The app is easy to use to self manage your account. This is my second time using wisr for a loan and highly recommend.

Eddy
Eddy
  Verified

Very accurate ,friendly staff , sharp security system, very convenient App to follow up , easy to use, you feel that wise team more close to you than your neighbors, u feel that no worries if you need assistance any time . To me wise seems to be my back up team now and in the future.

James D
James D2 posts
  Verified

This is the second loan I have now had through WISR. They make the process so easy & their team is so accommodating. Sometimes its not the best rate that wins the job, the service of the process won me this time around & I am over the moon with how it all turned out.

Michael Ferdinand
Michael FerdinandVIC8 posts
  Verified

Third time using Wisr for finance. They continue to provide competitive rates with excellent customer service. They are quick to process the application and it is a smooth ride from start to finish. I'm grateful for their products and service.

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amelia g.
amelia g.
  Verified

With wisr it was such a tough processing with me due to technology limitations but overall I am happy on how they’re such understanding and patient with my difficulties in completing the requirements.

Find out how Wisr compares to other Personal Loans

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Adam Stone
Adam StoneVIC
  Verified

I had a great experience dealing with Wisr and the agent who helped me all the way from the beginning to the end regardless my continuous numerous questions was Micaela Resurreccion, she was very professional, helpful, friendly and she went all way in getting me the best deals offering suggestions and initiating communication with the dealership which made the whole process very easy and transparent. Can’t recommend dealing with Micaela enough.

Ricky J.
Ricky J.VIC
  Verified

I had a really good experience with WISR. The process was simple, clear, and easy to understand from start to finish. The team was professional, helpful, and responded quickly to my questions. They helped me find a suitable car finance option with competitive rates, and the approval process was smooth. I appreciate their excellent customer service… Read more

and support throughout the process. Highly recommended for anyone looking for car finance assistance.

New business
New businessWA
  Verified

Wisr was absolutely amazing to deal with. The whole process was fast, simple, and really efficient. As soon as my ID was verified, the money was in my bank account almost straight away. The customer service was excellent and made everything stress-free from start to finish. I honestly couldn’t ask for better service. 10/10 — highly recommend!

Paul J.
Paul J.VIC3 posts
  Verified

Our broker Satish was a champion for us through the whole application process - getting us past a few hurdles in a situation which was not as straightforward as others might be, and got the good news last week to put us back on an even keel for the first time in a long time.

Ryan
RyanVIC
  Verified

Wisr have been really great for me, i've had 2 loans with them. They helped me consolidate a lot of credit card and loan debt down to one loan with a really good interest rate. My debt was quite high and other lenders were offering me loans in the 16 - 19% interest range. Wisr agreed to 11.54% which was lower than anything else i was paying at the… Read more

time so its saved me a bunch of money monthly. They do ask for last 3 months of bank statements though and will query stuff on them. It means you may find you're explaining your finances which can feel a little invasive but ultimately the fact they are thorough is why they can offer better rates i think. They also don't lock you in so i can pay off at any time with no penalty which i love. Customer service is quite responsive via email too.

Shane
ShaneVIC
  Verified

After reviewing a number of providers in the market Wisr offered the most competitive rate. Their enquiry and application process was simple and communication regarding further documentation was easy and efficient. Highly recommend their services

Christopher C.
Christopher C.
  Verified

Just a great experience dealing with real people you can understand! Just such a refreshing, not like a bank experience. Thanks team for getting my consolidation sorted so quickly and with such ease! Highly, highly recommend!

Kristy
KristyQLD
  Verified

Chad was fast, efficient and took all of the guess work out of it. He guided me through and helped me understand everything th whole way. I would strongly recommend using Chad for anyone looking

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