Wisr
- wisr.com.au
- ✓ Verified company
- Award Winner 2023
505 reviews · Statistics
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Wisr is a ProductReview.com.au Awards Winner for 2023. Learn more
Great customer service
Excellent service and that was precise and quick and good customer service
- Loan Type: Variable Rate
- Loan Start Date: November 2023
Collected in partnership with Wisr
My first time doing it and it was impressively easy!
The service and process they provide are very easy to follow and the people behind it are very accommodating and responds to inquiry and clarifications promptly. Service delivery and turn-around time was also amazingly fast. Thank you again for every bit of support to get me through this.
- Loan Type: Fixed Rate
- Loan Start Date: November 2023
Collected in partnership with Wisr
Poor Customer Service
I have been trying for weeks / nearly a month to change my Installment Repayments from Monthly to Weekly. I have spent no less than an hour on the phone today, trying to speak to a person in Australia, with the authority to implement the changes I need. Before I get called a racist for saying this, please know I myself am a Filipino and understand that "resourcing" overseas contact centres are a cost cutting method for companies (even my own does this), but the promise of a "callback" from a supervisor was made twice today and not completed. Ex
... Read moretremely dissatisfied with false promises of contact and inability to get a clear direction on how I can make the changes needed. I am in the process of lodging a Formal Complaint with ASIC & Australian Financial Complaints Authority, for WISR's failure to provide satisfactory service in respect of my Loan.- Loan Type: Fixed Rate
- Loan Start Date: April 2022
Fantastic service, excellent staff, great communication.
From beginning the application process right through to completion has been seamless and easy.
- Loan Type: Fixed Rate
- Loan Start Date: November 2023
Collected in partnership with Wisr
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Excellent
Very helpful, Excellent and fast service. Thank you very much
Collected in partnership with Wisr
Happy Customer!
Prompt, easy to deal with good communication! Very satisfied customer.
- Loan Start Date: November 2023
Collected in partnership with Wisr
this has helped greatly
this has helped in the most effective way, the repayments are manageable and the assistance is top rate always thanks guys
- Loan Type: Fixed Rate
Collected in partnership with Wisr
Great company to deal with. Had to jump through some hops, but we got there in the end.
Awesome company to deal with. Quick exchange of money for our new food van.
Collected in partnership with Wisr
Excellent Service Delivery
Great customer service
Aaron was professional friendly and delivered a good interest rate with affordable repayments
Listened and asked what l wanted
Delivered good service
Certainly will recommend
- Loan Type: Fixed Rate
Collected in partnership with Wisr
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So helpful
Josh was an absolute legend to deal with!
Thanks again Josh
- Loan Type: Fixed Rate
- Loan Start Date: October 2023
Collected in partnership with Wisr
Wisr are a great Company ro deal with
From my experience everything was done with speed and in a timely manner with a minimum of fuss ,
I would definitely use Wisr again
- Loan Start Date: November 2023
Collected in partnership with Wisr
Personal
From the beginning of the contract you have maintained a position of trust
Collected in partnership with Wisr
Find out how Wisr compares to other Personal Loans
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Great to deal with
The process was straight forward and all the staff I dealt with were very helpful.
- Loan Type: Fixed Rate
- Loan Start Date: November 2023
Collected in partnership with Wisr
This is a perfect loan for me
Use was the only ones they gave me a fair go
Collected in partnership with Wisr
Hit and miss customer service
Firstly, i have to say, wisr have been great thus far, and this is the first issue i have faced.
I emailed customer support to ask about late payments and fees due to having a medical issue i was unable to work. I later called customer support to ask about defering my payment for ONLY 2 DAYS. The opperator confirmed the email to be full of incorrect details which were verified by speaking directly to customer support. It contained the wrong payment date and warning me of a late payment fee. Totaly incorrect. There is only a late payment fee of
... Read more $25 +$2.50 if your account is in arrears which mine isnt. So John Mark Cruise, you caused me unnecessary anguish, just because you didnt feel like doing your job properly, if you had looked up my account rather than sending me Your generic reply this would have been averted. As for the lady from customer support via phone on 1/11/23 @ 12:12pm your service was perfect, and sorted my issue with easy and gave me peace of mind. Thank you.- Loan Type: Fixed Rate
- Loan Start Date: January 2022
Questions & Answers
Is anyone else experiencing WISR losing additional payments on a regular basis?
Their handling of ‘additional payments’ is substandard. We made one payment of $1950 into daughters account - Wisr took almost 3 weeks to credit her account. Just made an extra payment of $2530 - no sign of it after five days. Both deposits correctly referenced, receipt numbers noted, payment times provided and so on. Looks like money goes into Wisr account and then is manually transferred into ‘your’ account. Emails not being responded. Might be quick to give money - back end atrocious.
What are the limits they offer? and Do you provide Limit in pre-approval before a hard inquiry credit check?
Hiya, as of today we offer loans between $5,000–$64,000. You can get a rate estimate before proceeding with an application. Getting a rate estimate takes two minutes and won't affect your credit score. Of course, the rate estimate is indicative of what we can offer and is subject to change once we begin the application process. Hope that helps!
Does WISR provide car loan to buy from a private seller ?
Get an answer from our members and Wisr representatives
Details
| Category | Personal Loans |
|---|---|
| Offers Peer-to-Peer Lending | Yes |
| Interest Rate | From 9.84% p.a. |
| Comparison Rate | From 10.69% p.a. |
| Application Fee | $595 |
| Repayment Frequency | Fortnightly, Monthly and Weekly |
| Loan Amount | $5,000 to $50,000 |
| Security | Unsecured |
| Loan Term | 3 to 7 years |
| Rate Type | Fixed |
Contact info for Wisr
| Mon | 9:00 am - 5:30 pm |
|---|---|
| Tue | 9:00 am - 5:30 pm |
| Wed | 9:00 am - 5:30 pm |
| Thu | 9:00 am - 5:30 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ACN: 119503221
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