796 reviews
AI reviews summary
Pros
Verdict
Borrowers generally report a fast, efficient, and straightforward loan application process with competitive interest rates and responsive customer support. The dedicated mobile app is widely appreciated for helping users track repayments and manage their accounts smoothly. While a small number of customers highlight administrative hiccups or communication delays, the overall sentiment is overwhelmingly positive.
This is my second loan with Wisr. The ease in which they are to deal with is wonderful. Wisr is so straight forward to deal with. Congratulations to your company especially in this day and age. Thank you
Reviews with attachments
Quick and easy process not more than 48 hours was approved and another 48 hours on a long weekend for every thing was settled and money transferred as well
was nervous about getting my first car loan, but Rob made the process incredibly smooth. He was very accommodating and clearly knew his stuff, making the whole transaction almost hassle-free. I also received some valuable advice from him that I wasn't aware of. Thank you!
All details were up front, the interest rate was acceptable, we took possession of our vehicle in the time we had planned for. We had a good experience with WISR, would happily do it again.
Fast and understanding reliable excellent customer service i recommend highly
Our broker Elias from loanoptions.ai arranged finance from Wisr for my new Toyota. The process was so smooth. Less than 48hrs making contact with Elias, I was driving my new Toyota out of the dealership. Highly recommended both parties!! Aaron.
Vey happy, the application was smooth and the rate I received met my expectations. Once approved the transfer of funds was within a minute and I picked my car up the same day.
Latest follow-ups
Wisr were really fast in putting my loan through and were very easy to deal with
Follow-up · Repayments were very clear and easy staff were very easy to talk to the whole loan was really easy from start to finish I highly recommend them for your loan
Very helpful. When I needed to hold off and readjust they were very understanding and then happily readjusted to the changes I requested to accommodate.
Follow-up · Withdrew money from my account after a Part9 agreement
Excellent customer service both via direct calls and chat. Accurate information in quote and very clear requests for extra information if and when required. The app is exceptional with a wealth of information to assist with paying off a loan smoothly and even quickly and other useful tips as well. Overall a very positive experience.
Follow-up · Paying off loan super fast with all the tips from the app. Round up feature is fantastic. Only wish all main stream banks were as good as this!
Positive reviews
Sharon Robson from Carclarity was amazing two days and finance was all approved and picked my car up within 3 days. Amazing Service from Carclarity and WisR Finance.
Fast and easy, helpful person and the team.They guided advise me from start till it done .cant say much but good job guys. Appriciated and big thanks from me and family..
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My loan for a new Hilux was super easy and fast. From applying, to getting pre-approval and then to settlement, it took less than I expected and with no hassles at all. I’m more than happy and would recommend Wisr to anyone needing a car loan.
Negative reviews
Overall, I had a pretty good experience with the lender. The process was smooth, communication was good, and everything seemed to be going well from start to finish. Unfortunately, things went a bit sour right at the end. After all the documents had been signed and I thought everything was finalised, I was contacted the following day by the agent… Read more
who told me they had forgotten to include an additional fee.
I was then sent a new contract with the extra fee added and asked to sign it again. To be honest, I found this quite disappointing. If there was an additional fee, I believe it should have been included and clearly disclosed before the original contract was signed.
It was frustrating to get to the very end of the process, think everything was done, and then have the terms changed because of something that was missed on their end.
Apart from that, the overall service was good, but unfortunately the way the additional fee was handled left me with a negative impression. Hopefully they can improve their processes so this doesn’t happen to other customers
DO NOT USE THIS FINANCE COMANY. I took out a personal loan with Wisr, and after checking my credit score 6 weeks later, I could see that Wisr have added this to my credit file....TWICE. I have tried to resolve this and Wisr have not followed through, attempted to resolve this or contacted me. I have been "ghosted". I had to contact Wisr again to… Read more
try and resolve this and have been ignored. My credit score was in the high 800's and now it's well below the average Australian score. Because of this major error, my credit score shows two unsecured loans with Wisr which is incorrect. Wisr’s acknowledgement that this was an ongoing issue confirms that Wisr was aware of the problem and had a duty to monitor, manage, and prevent ongoing harm to customers. Wisr’s failure to do so, combined with its failure to correct the error promptly or communicate with me after acknowledging the issue, represents a failure to meet its obligations under the Australian Consumer Law and applicable credit reporting obligations. If I had not identified the error when I was applying for a credit card, I would not have known this error had occurred. Due to this error and how this has affected my credit score, I am unable to apply for a credit card. I advised them that this required urgent attention so this could be removed from my file. Please do not use this company. I have since learned that this type of "error" is common with Wisr as well as other serious matters when handing a customer's credit file and personal information. As a result, I will now be lodging formal complaints with AFCA, ACCC and Fair Trading. Disgusting service.
Despite having a excellent credit score, Wisr claimed I was not going to be able to afford a loan from them for only $5000 and their reasoning was; "strict credit lending criteria" & "bank conduct". They close out the application but happy keep all your personal information including Driver's License & other identity documents even if you are not… Read more
even a customer! I don't recommend this business. A flashy website is all it really is & a robotic response. Effectively you're dealing with an AI that determines if you can afford it. Pretty weak. Was able to get funding elsewhere without an issue.
Recent reviews
I had a very positive experience with Wisr during my recent vehicle finance application. After comparing several lenders, I found that Wisr offered a competitive interest rate and transparent loan terms that suited my needs. While some lenders seemed more focused on maximising costs, Wisr took a fair and professional approach, making the process… Read more
straightforward and easy to understand.
The application and settlement process was handled professionally, and I appreciated the clear communication throughout. Overall, I am very satisfied with the outcome and would happily consider Wisr again in the future.
Wisr have been fantastic to deal with. Communication has been second to none and everything explained very well. Very satisfied and content with my interaction with them
So glad your organisation does not discriminate against seniors. The technical issues were a problem, but I am not sure why they arose or if it was my issue or yours. But once I managed to get in touch with a support staff member, the issue was quickly dealt with. So maybe the lesson here is to engage a human to speak with potential customers and not overly depend on technology and algorithms.
Team Wisr has streamlined the finance process so well..., efficient and effective. nothing but solutions and no hold-ups to my queries and had my agreement done in good time.
Hassle free application. Very quick process. When the credit team wasn't sure of some things, they contacted me and I was able to provide them with explaination of my situation, etc. to help with the application process. Great customer service.
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My dealings with Wisr have been 10 out of 10. During the process I was kept up to date constantly. My loan approval and finalisation was fast and easy. I I love the app. I know how much I owe every day. Thankyou Wisr
Thanks to Johnny and the team at loans 4 u as the work tirelessly over the weekend to be able to this loan over the line for Monday. Huge wrap goes out to Mick the owner of Henry st autos in Penrith. He knows his business and looked after me with this purchase of a 2026 Hilux, his team were wonderful ensuring it was in perfect condition to drive away.
I went through a broker, he was able to get a product from wisr, virtually tailor made for me, good terms with a good interest rate also with future options. Try wisr first
⭐⭐⭐⭐⭐ I had a great experience with this lender. The whole process went smoothly, and I’m very happy with the service I received. A special thank you to my broker, Nik, who was incredibly helpful, friendly, and professional throughout the whole process. He took the time to assist me, kept me updated, and made everything much easier. I really appreciate all his time and effort. Highly recommended!
I had the absolute privilege of dealing with Nico Mojica, to say that this gentle man was a true professional is a understatement. He went above and beyond to help with everthing I needed. He was a absolute pleasure to deal with and I would highly recommend him to anyone looking for finance. Regaurds Robert long
I had an amazing experience with Wisr! My loan was approved and funded within just one day. After signing the contract and completing the biometric verification, the funds were in my account within an hour—what a pleasant surprise! Wisr also offered me the lowest interest rate compared with the major banks, along with incredibly fast and… Read more
professional service. I highly recommend Wisr to anyone looking for a simple, competitive, and stress-free loan process.
I was nervous about getting my first car loan, but Rob made the process incredibly smooth. He was very accommodating and clearly knew his stuff, making the whole transaction almost hassle-free. I also received some valuable advice from him that I wasn't aware of. Thank you!
Hi, I dealt with Shane pavey for my caravan loan Shane was professional and down to earth at the same time, my experience dealing with Shane could not have been any easier I highly recommend his services. I strongly believe he deserves a pay rise as I have not had a better experience from anyone ever before. I will be recommending you to my friends and colleagues. THANK YOU.
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