Witchery

Received online order with tag still on. After multiple SMS & emails was told by Witchery to take product to store to have tag removed even though I advised them multiple times I am currently unable to drive due to surgery! So their next suggestion was return item via Australia Post for a refund, what part of unable to drive did they not… Read more

understand. In the end I gave up trying to deal with their joke if a customer service department & had a family member return item to store to have tag removed only to find out it was not the same tagging system the store used so that was a wasted 1.5hr round trip for my family member. Witchery need a total overhaul of their online order system & so called customer service department. Store also advised they had multiple customers returning online purchases due to tag still being attached.

Second order in as many weeks that has gone AWOL. I don’t know what is happening at Witchery but the last two experiences has left me with no confidence in purchasing online with them. Never again.

What in the Temu special is going on, Witchery. I'm getting the 80's Kmart vibe with the quality. I went to purchase more of your tank tops (I love them) and now they are a lot thinner but the same price. Your dresses made from "a soft cotton blend" are cheap poplin - currently selling at Spotlight for $2.75 a meter and your linen shorts are see through they are such poor quality. Whatever foreign sweat shop you have engaged, move on from them. Show details

Employee of the year - Jenny deserves the title – The service that Jenny provided at Miranda Westfield was exceptional, her professionalism and knowledge about fashion is a credit to her, Witchery you are very lucky to have her work for your company. I always ask for her in store as she is honest and only sells you what you are really happy with.

UPDATE on my Older Post titled: Witchery has no integrity when it comes to Earned vouchers!!!! – UPDATE: I rang the head office and spoke to a lovely customer service person and explained my situation regarding my earned reward (see initial review below). She was so super nice and helpful. She listened politely and heard my concerns and then gave me my earned rewards back. That was amazing! THANK YOU SO MUCH WITCHERY!!… Read more

‐--------‐------------------------------------------------------------OLDER POST: I went to a Witchery store and at the Brisbane Aiport DFO and asked a sales person ( woman with shoulder length blonde hair and in her 30-40s age bracket) if they accepted my earned voucher and she asked for my mb number. I also logged onto my witchery account at the same time and just like that my $150 dollar voucher DISAPPEARED infront of my eyes and went from $150 to $100 and then $00.05. I think that staff member did something and then had the audacity to then tell me that the use by date of my EARNED VOUCHERS had EXPIRED. That is Absolutely disgusting and without any integrity.GIVE ME MY MONEY BACK WITCHERY!!! Shame on you.

Best customer service in store! – I'd like to acknowledge the excellent customer service of Effi at the Chadstone Witchery store recently. Effi went above and beyond to ensure I was able to purchase the item I wanted in the correct size and using the voucher payment option I requested. She rang other stores, advised me on how to receive a discount and generally showed empathy, professionalism and absolute courtesy. Thank you so much for such a positive retail experience Effi. Show details

Witchery has lost its way. The current summer collection basically offers nothing for women who wear a bra. Everything is shoestring straps (those awful satin lace camis that I thought died in 2004), halters or off the shoulder. If you have breasts, there’s one fugly asymmetric shirt for you.

Love the clothes but in 2026, Witchery’s customer service is absolutely appalling. They seem to have outsourced it to India and Ai bots and any issues take up to a week or longer, to resolve, by which time you have almost certainly missed out on the items you want to purchase. They couldn’t care less about their customers. Extremely disappointing as a 30year + customer.

Terribly slow to deliver items. I ordered a dress first day they had the 30% off Black Friday sales and I visited 2 stores with the dress in stock on my lunch break thinking it would be quick. I received an email 5 days later stating they were trying to source my order but when I go into store, there it is, in my size on the racks and a few in each store mind you. I should have just gone in and bought it in store. Online service is terrible! Show details

Appalled by the customer service yesterday at Westfield Chermside Friday 9/08/25. Two ladies, older age might I add, gas bagging and not one of them offered help as I was trying on belts. Probably shouldn’t work in retail ladies, or any customer service role for that matter. Such a shame as it was it was a completely different much pleasant experience when I purchased a set in May.

I purchased a jumper online and sent to back for an exchange within 2 days of receiving it. Conformation from Aust Post that witchery received it 21/7/25, then the dramas began. There is no customer service number, chat online doesn't work so you need to text, each reply you receive is a generic one so you need to provide all your info again.… Read more

This has gone over the 10 business days and I still am no closer to a refund or actually getting any information , now I have a case number which asks me exactly the same thing each time, please provide proof of return , then it all starts again. Absolutely disgraceful customer service, worse I have ever come across. I will be taking this to the ACCC as I am sure that they will be breaching rules that you cant even contact them. After going back and forward for over 2 weeks, I am done playing nice and will be reporting them for every breach I can come across. Their customers support module, for one would defiantly breach retail laws. YOU CANT COMMUNICATE WITH THEM !!!!!!

As a long-standing Witchery customer and Silver Tier member, I’ve always appreciated their elegant, professional styles. Sadly, the recent shift toward trend-driven, youth-focused fashion has made it difficult to find pieces that suit my style and needs. I’ve decided not to continue shopping with Witchery after losing my tier status, as the… Read more

current direction no longer reflects the brand I once loved. Thank you for the years of beautiful fashion, but it’s time to move on.

I wanted to return jeans bought online. The return process took me to a third party that wanted my date of birth and either my drivers licence no, passport number or Medicare number! I went on the chat to ask how else to get a return without handing over my personal details, they told me to go in store. I would not shop here online again. Show details

Terrible customer service. I attempted to return an item purchased online in one of their stores. Their refund policy states that this is okay. The item was brand new, unworn with tags. I was told by the Store Manager at the Toowoomba store that they don’t do a refund in the store, that they only box it up and send it back to the warehouse who… Read more

will then process the refund. I knew in my bones this was incorrect but she had already printed off a packing slip, taken my item and brushed off any of my questions about this strange process. She was condescending and clearly unwilling to mess with her sales target for the day by processing a refund. I attempted to make a complaint to head office but as mentioned in previous reviews: chat is disabled and no one gets back to messages. Somehow, by some miracle, I managed to speak to someone after days of trying. She told me that my experience was not in line with their processes and that she would follow up. She then sent me an email confirming the complaint had been logged but in the email it mentioned the Townsville store. I replied telling her this was incorrect and heard nothing back. Sent a follow up email - still nothing. I will never shop at Witchery again. What a joke.

Waiting over one month for a delivery I was told would be 3 days. This retailer is going to go under. They’ve deactivated the customer support chat. You can’t email or call, and the only available contact method, text, does not get a response. I’m still waiting to hear when I’ll get my product or a refund. Do not trust! Do not purchase. Show details

Appalling service , phone number for customer service no longer in service! Ordered top which looked like it was from discount k mart bin!! Sent back immediately for refund after 5 weeks got a credit voucher sent by e mail for 30 $ less than I paid I asked for bank refund How ever do they get away with this, and think they can compete with other on line reputable companies Show details

Ordered black string jeans paid over 2 month and product cancelled, even when order confirmed. They allow you to make order and not provide the product. False stock levels. CUSTOMER BE AWARE Show details

I found the online store has a glitch, some items were available on the app and not available on the website. The checkout also has a glitch which would not allow a guest checkout if it found an account linking to your email. I tried to reset my password and when clicking the link it would redirect me back to the website with no option to actually… Read more

reset the password. I attempted this numerous times over a period of a month and the same thing would occur. I then attempted to contact the Customer Service department on the 28/04/25 and it is now the 19/05/25 and they still haven’t been able to reset my password. I also made them aware of the importance of the current sales, of which I missed 2. Not pleased with the customer service department at Witchery, they did not address the lack of service or to advise when they reset my password so that I could check. Very frustrating.

upset – Seem to not respond to complaints and provide no customer follow up. I was spoken to unacceptably by a service agent and humiliated by this person and laughed at using other customers to gang up on me, when the agent was wrong.. and then rude.. and I called immediately in tears. nothing done. Also have bene following up a missing online order -… Read more

nearly $1000 spent - and items missing and some came faulty. Promised assistance but nothing done. Items also that smelt were not replaced and instead I had to rebuy at a later date at a higher price!

Poor Fabric Quality – A few years ago I bought stylish quality clothing from witchery which I would have given a 5 star review. They seemed to have more boring styles and don't fit as well now! So I found a pretty shirt this week which I loved until I gave it a wash! The guava pink is a beautiful colour and the style and fit are flattering. But the fabric let's this… Read more

shirt down! Shame on Witchery for producing $150 shirts which dry all creased with bubbled hems after their 1st wash. A gentle cold hand wash and hung to dry!!! I expect better of a $150 shirt! I am upset and disappointed!

Declining product offering and sky rocketing prices! – So sad that this clothing brand just keeps getting worse! Used to be a gold member but have bought almost nothing in the past couple of years. Used to be a staple go-to and now the prices are absolutely out of control for boring, bland products. Wish they would go back to the designers from a few years ago but unlikely to happen. In the meantime… Read more

there are so many great, unique clothing brands to choose from that are far less expensive and better quality. I can’t see this brand lasting much longer. Such a shame!

How to ruin an iconic Aussie brand – Since they changed their designer, their clothes have been poorly designed, derivative, unflattering, impractical and made from poor quality material although their prices have skyrocketed. I have been a gold member for many years and provided fair and accurate feedback on their Facebook channel. Rather than treating customer feedback with the… Read more

respect it deserves, they blocked me. They have little respect for their loyal customers and their new direction looks set to demolish what was once a go to brand. Note that everything that I criticised is now on sale and deeply discounted. Bubble skirts!!! Poor range not worth the expense

Dreadful, arrogant customer service – Terrible customer service and incapable software underpinning the brand. I purchased a coat instore and was told at the counter that they could not find my account in their system. The saleswoman opened a new account for me. Routines marketing emails to follow informed me that I had a reward of $55 to spend. They did not mention an expiry day.… Read more

When the emails stopped mentioning the reward, I logged in to my account which similarly indicated current rewards of 0$. Getting in touch with customer service to question this was like getting blood out of a stone. A circus of errors and arrogant customer service followed this: fragmented responses, hand-balling, long periods of extended stalls in communication responses, the discovery that I had a duplicate account, and promises of reinstating a goodwill $50 reward to my account for 7 days (even though I was not given access to this rectified account and eventually only had 2 days access. All the while my basic questions went unanswered and no responsibility was taken by Witchery behind-the-scenes staff for the debacle. Shocking customer service for this current age. I will take my business elsewhere.

Don't shop at Witchery – I purchased 10 items from Witchery on 6 June 2024. As at 14 June 2024 I have received 3 items (8 days later) and 4 items have been cancelled. I attended a Witchery Store and noted that some of the items that I purchased on-line were in store but I did not purchase them because I had already purchased the items on-line. The 8 day delay in informing… Read more

that my order had been cancelled has resulted in me missing out on the item that I saw in store. Also Witchery still has my money while I wait to find out if the remaining items will be provided or cancelled also. The notification email cancelling my order states the incorrect price for an item that I purchased and received the email notification. At present, of the 10 items I purchased, 4 have been cancelled, 3 have been delivered and I wait to find out if I will receive the remaining 3 items I purchased (8 days later). I have tried the on-line chat - what a waste of time. Tried calling and been on hold for an inordinate amount of time but at least they admitted there was an error with the charging and my refund. I have an email stating I have received two tops when only 1 was delivered. I have been informed that someone will get back to me in 5 to 7 business days about the missing money and missing item. What a shambles and they still have my money. How they have not gone broke with this kind of treatment - maybe they are making interest off the money from all the customers who pay but don't receive their orders over a significantly delayed period only to have their order cancelled (bait advertising). The amount of time I have wasted on trying to receive the items I have paid for and to receive a refund for the items that have been cancelled is not worth it. I will never shop with Witchery again.

Zero Customer Care – I have tried to contact witchery ( online) numerous times regarding an online order. Their live chat is non existent and their phone number is automated with a virtual assistant. No way to contact them. Show details