Wohlers

I have purchased multiple items of furniture from Wohlers In February I purchased a recliner for my husband’s birthday and asked for only me to be notified when it comes in as it was a present and they told me they would put it in the computer not to call him. My husband was contacted and told it was ready. I went into the store and said I wasn’t… Read more

happy that my husband was told about it all they could say it was sorry don’t know how that happened and offered a free cup of coffee. Well I was very disappointed and that’s not good enough and I won’t be going back there ever again.

Lovely accommodating staff – I have gone to Wohlers for homewares numerous times. Twice recently purchased gifts and furniture for myself and elderly mother. Great staff that were friendly, helpful and understanding.  Show details

An amazing range of Homewares and Furniture. Designer brands at great prices – Very lovely staff I was greeted and welcomed on entry. Service that is very rare to find. There is a Cafe inside too. Show details

A treasure trove of beautiful homewares and furniture. The staff are lovely – Lovely range of gifts and beautuful homewares and furniture. I am always pleasantly surprised at how affordable the products are. And you can even get 10% off if you have a loyalty card. Very happy with the lovely items I always find in Wohlers.  Show details

Is really disappointing now with variety and the staff follow you around! If you order food don’t order coffee and sweets at the same time as hot food or you will get the coffee and sweets 15 mins before your chips! Cold microwaved quiche! Not going for 3rd time lucky ☹️ Cafe not wheelchair friendly very crammed! Show details

Purchased a CAMBRIDGE SA DESIGNS TASMAN LIFT RECLINER 2 MOTORS LEATHER NUTMEG 16/3/25 FROM WOHLERS TANUNDA. 4-6 WEEKS TO MANUFACTURE. After paying the deposit of $1050,00 we were notified by phone that this product was discontinued, and we were given a shop display unit WELL WORN and delivered to our home at total cost price (Not happy).Our… Read more

Daughter in Melbourne Contacted Mr James Wohler and offered assistance from ACCC to solve this problem. Read the fine print and you find to cancel the order 20% of the total price is charged. We have now received a chair far more superior from the manufacturers. Total cost of the chair was $3448.00. Time Wohlers accepted that the customers do have rights and not treated in this manner. Thanks to the staff and delivery for their services but we will never step foot in this shop again. The say shop local and support local but why would you when you get treated in this manner. We have been long time customers of Wohlers and disappointed in this treatment Trevor

Be aware of no cooling off period with this company! A deposit was made at 4pm one day, we decided to cancel the order the following morning at 10am and they will not honour. We are now forced to pay a deposit for a bed we no longer wish to purchase of $1,400. Management will not listen and is charging us regardless. I do not see this as being… Read more

fair and consumers need to be wary of their fine print. I will not be shopping here ever again!!!!!!!!!!!!!

My 87 year old father in law attended Wohlers in Richmond as he needed a reclining chair due to poor health. He received helpful assistance from staff and whilst he needed the chair urgently, we were advised it was coming from Melbourne and would take 4-6 weeks, more likely 6 or even longer. His health circumstances changed where the chair is no… Read more

longer suitable so 7 days after paying a $760 deposit to Wohlers we have been advised that he pays 20% of the total price of the chair! That means Wohlers will now retain over $500 of his deposit for an “admin fee”. The manager advised that the chair had already been despatched which contradicted the salesman’s story that with only three trucks and a backlog of orders meant 6 weeks to get to Adelaide as you advised on the day. Surely 20% of the deposit is reasonable! Wohlers management you need to update refund policies as we understand some admin fees apply, but seriously $500? For a family business you are certainly not family friendly and with the current cost of living $500 is a lot for a pensioner for throw away. He did not fully understand the refund policy and it was not highlighted to him so anyone reading this please be very careful in buying furniture from this family business.

Worst service ever – I investigated a small drop side table and chairs on a Thursday and decided to buy on the following Sunday. I rang to see if the furniture department was open and assured it was so took Ute and friends over. I was told however the table was not available until Wednesday as it had to be brought from the warehouse. I was not allowed to buy the… Read more

display table. I asked about having it delivered but it was over $200. My friend said her dad who was our neighbour was having a lounge suite delivered so could it be included in its delivery. No, the assistant said because it's 2 separate addresses. Well we suggested deliver it to her father's address and we will collect from there. No we would still have to pay the same amount. I was quite annoyed by this appalling lack of service and 9am the following say decided to cancel my order. I was told I would still have to pay 20% because I had signed a contract. When I replied nothing had been done, the table was still in the warehouse the belligerent assistant just kept saying You signed a contract. I was seething, which is very unlike my normal character. I told him I was hanging up and rang the next day and asked NOT to speak to him. The next assistant after negotiations said I could buy a cheaper table and receive a gift card to the difference but this table would take 3-4 months to arrive. 6 months later I finally got notification to say it arrived and I had to provide all the padding and labour when collecting as it's against OHSW for them to help load. Unbelievable! Have told many people how this is the worst service I have ever received

Poor customer service - damaged chair delivery – $2500 chair delivered, unwrapped, not protected. Discovered underneath chair was damaged. They will not replace or refund, only repair. Don’t believe their hype on their ads. Poor customer and after sales service. Sales person made his sales commission that day though.

Unfulfilled order – Total scammers! Beware!!! My mother who is 86 ordered a blanket box. Wohlers advised that they couldn’t fulfil the order resulting in my mother cancelling the order which was outside their 6 month time period. They then charged her a 20% cancellation fee notwithstanding they were outside their time period. Buyer beware!!! Show details

Milk made of Gold – I ordered a pot of tea for one. Asked for lactose free milk. Nearly fell over when they wanted to charge $1.25 for about 50ml of milk. This is the extra charge for any alternative milk. What is it all made of gold? That is a cost of $25 per litre. I walked out and will not go back. I have a genuine allery to lactose it is not just a fad. Show details

READ THE FINE PRINT - BE AWARE! – Please read the fine print!! Because they certainly don't tell you that if you cancel your order that you are slugged 20% of the full order price..not of your deposit. We paid $1000 deposit on two chairs that cost approx $2700. We were told ( by a lovely staff member) that although they were only in the Melbourne, it would be approx 6-8weeks.… Read more

After 3 months we decided to cancel. Well it was then that the fine print was pointed out !!!! Of our $1000 we only got back just over $300. As pensioners we were upset and even asked James Wohler if we could perhaps take a store credit. No was his answer. 'Contracts are contracts'. Nearly $600 lost. Never to shop there again. BE AWARE OF FINE PRINT.

Poor customer service – I have a faulty armchair that needs repairs. Contacted Wohlers 3 times and no response. Totally blanked by Wohlers and staff. I won’t be shopping there and suggest look for a company that has an after sale service which Wohlers don’t have. Very poor after sales service and total disregard for customer service Show details

Very good mattress and sofa which are very comfortable but I will never go back – I initially went to Wohlers as I had often visited the store and they had a furniture range I particularly liked and a friend had bought previously and was happy. I rang and asked if I would get any discount for purchasing a substantial amount of furniture was told, 'I am sure we can do something’ and I also asked a salesperson when visiting the… Read more

store and was given much the same answer. The store was easy to navigate and had a good selection of furniture. Some salespeople were a little like vultures and one even tried to take the sale when I was already being helped. I bought a mattress and sofa after ensuring they were in stock (the sofa being selected because it was confirmed it was in the warehouse). I received less than $100.00 discount on a $2700.00 purchase which I accepted. Ankica, the salesperson was lovely, helpful and patient with me over questions about the further purchase of an almost entire furniture range. Then it went bad! I asked if I would receive any discount on a purchase that was about $7,000.00 and was told that the question would 'have to go higher. The answer was a discount of $200.00! I pointed out that there would be a third order and in total it would be about $12 - 15,000.00. The question had to go to the manager David, so I asked to see him which I did a few days later. Very poor salesperson who repeatedly said about 'little margins' and was like a typical used car salesperson who did not listen and was focused on learnt lines, replies and repetition! After going round in circles, I said the question was simple - how much discount on that large amount. He asked me to email Ankica and she would send that to him and then further up the chain and so on. I compiled a list that night of ALL the furniture I was looking at and sent the email asking the question. It is now one week later and I have not heard a word. No response to the email, no phone call - nothing at all. Not even a response that the email was received and it was being considered etc. Complete silence. I had plenty of emails though about the purchase of the mattress and sofa especially when balance payment was due! Well, the mattress and sofa just arrived and they are very good quality and comfortable, as seen in the store and were delivered easily. I have rated 1 star for the overall experience. As far as others in this process, Ankica was lovely and tried her best but I felt she was under pressure to deliver certain lines - she deserves 4 stars. David the manager was not good at all and should be avoided - o stars. The delivery contact lady was lovely and talked to me as a real person. The delivery guys were great - happy, and also treated me as a real person and moved the old pieces out and the new ones in easily and without any issue. They all deserve 5 stars In summary, I will NEVER buy from Wohlers again due to the treatment I have received (or lack of any communication) in wanting to buy the large amount of furniture. They are only happy when they have a sale and anything else that is not in their sales manual seems to overwhelm them!!! I have now gone elsewhere and bought furniture of that amount with a very good discount and helpful salespeople who spoke to me as a person and did not deliver lines! Big loss Wohlers - huge loss!!!!

Very, Very Disappointing – I've given 2 stars and 1 of those was because they provided a loan chair. We made it VERY clear at the time of the sale - end of June 21 that the chairs which are lift recliners would be required by a particular date - Nov 21 following surgery and they were not delivered until Feb 22. Dates were promised and those dates came and went - it… Read more

wasn't until pushed that they offered the compromise of the hire chair (for free, which was appreciated). Delivery staff were helpful and polite, but multiple promises of return calls by a Sales Manager that didn't happen became very frustrating. The best advice we can give is if you order furniture ensure that it is in stock, not going to be on order, given our experience.

Will never go back based on principle – The couch I bought was of good quality but at the high end in price We waited approximately 6 months due to shipping delays, I thought it was Australian made and owned We were offered a free pillow and a coffee card , I think this was the biggest insult they no longer do the card so didn't take advantage of that average cuppa and the free pillow… Read more

was a choice from the bargain bin, not at all happy with the insincere addits for an overly priced couch set Will never go back based on principle and I'm not alone

Don't be fooled their are wolves in sheep's clothing – My very elderly mother went in and was swooped by a slick and sleazy sales person, the owners right hand man, that must make his parents proud. She was given her slip for a sale of an item that was not what she was sure would fit in her house. It will be ok the naughty salesman did say we will look after you, with that wolfy grin... But alas she… Read more

was not looked after and taken for a ride, beware of the tale of slick and well written up document they give you, with all the inclusions and add on's, (but only for their costs of course), and of course teetering just by the skin of their teeth to be on the right side of the law. So if you are looking for a ride, with some bad turns, and you fitting the bill for their devious ways go in, But beware if they don't have it you wont get it this year, if they do have it the catch cry will be it has to go up $$$$!!!! If you leave the store today as we have the wrong price on it, if it on the floor and it is damaged oh well you bought as is. Darryl and Marylin they sadly have blacken your name, and all in the name of the money! There are many furniture stores around my advice avoid Wohler's, unless you enjoy the loss and torture's of the smiling Wolf!

Lazboy Order – Ordered 4 recliners back in Aug 2021, with note delivery not confirmed - ETA 5-6 months. Despite emails, still no delivery date, now coming up to 7 months! and no chairs or information. When does a contract become voided and the deposit refunded? Show details

20% Rip-off Merchant Tax – It’s 16th February 2022 & I rang Wohlers Tanunda to ask about the delivery of 2 blue recliner chairs, I ordered back in 10th August, 2021. The chairs cost $2885, with a deposit of $885. I’d been waiting 6 months. Sorry, the owner says, they’re not available until 15th March Why? They’re coming from overseas, Philippines. So I decided to cancel… Read more

the chair order. I had waited long enough. [Name Removed] says “It’s a 20% Cancellation Fee (small print on the bottom of the order form, not told aloud to me in the store, only 6 month waiting time). He says I’ll email you the paperwork & you sign it to cancel (but also, unknown to me, to agree to forgo my deposit money)”. Sad behaviour. Legally, under Australian law, all of my deposit should have been refunded to me, with a refund notice form but wohlers tanunda decided not to comply with this law so my husband & I decided to cut our losses & get, at least, our $308 residual deposit back. Warning:- always take one day before signing any legal binding document. Take an iphone photo of the small print wording & go home & think about it. This is unscrupulous & deceptive conduct by a retailer, in a furniture store setting. The 20% fee was really a shopping tax, penalising the customer for not buying the chairs, which they failed to deliver on time. It was an excessive, unreasonable amount of money ($577) for 2 elderly pensioners to pay. All I can advise is, shop elsewhere for better genuine, honest service (without tricks & games) to buy truly australian good quality furniture not cheap, foreign imported items.(from Philippines, China, Malaysia, Indonesia or who knows).

Very poor customer experience – Error was made in the product specification. Purched 2 x single beds. We were under the illusion that we had King Single beds. New mattesses ordered. They came as ordered. They were not the correct size. My issue was that we should have been asked for the correct size as there are varing sizes pending on make. Bad luck, pay a restocking fee. Show details

Very disappointed, my worst retail experience ever.......steer clear! – The worst retail business I’ve ever dealt with, we initially purchased 2 recliners, after having been told they were in Adelaide and were the last ones available, when we paid for them we were told they were on the ship and would be available in 6-8 weeks. No problems we were prepared to wear that. After a few weeks we had a change of plans and… Read more

wanted to change our order, we were actually spending more money than the original order but we were slugged a $250 admin fee for the privilege. No problems, we wore that too. They told us our furniture would be delivered in 18-22 weeks, from Vietnam ... our furniture arrived 33 weeks later and it was made in China! The staff and management had no sympathy each time we rang to inquire about an update on delivery date. Their response; “It’s unfortunate, there’s a pandemic and it’s out of our control “. Well, we know there’s a pandemic, and we were well in to the pandemic when they took our order and would’ve had some idea of the lengthy delays in delivery but didn’t advise us of this. Will never shop there again.

ripped off – nothing but trouble since we got it twelve months ago battery not what i was told it could do switch has broken twice cant use the lounge still waiting for repairs they don't care Leon Spender Show details