??!
1 photo
Woolworths Mobile

Woolworths Mobile

2.8 from 626 reviews

Reviews

Review distribution

5 star
211
4 star
50
3 star
35
2 star
52
1 star
278

Bob

BobNSW

  • 3 reviews
  • 2 likes

Steer clear of Woolworths Mobile

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $72.00
See all answers

Jamie

JamieSydney, NSW

WORST EVER DO NOT - I REPEAT DO NOT USE!!!!!

published

Joined Woolworths Mobile after 10 years with Telstra
Obviously cost is attractive $40 per month 40GB instead of around $100 with Telstra
40GB went in 18 days, no service in Sydney CBD, always weak, worst voicemail service ever.
Cannot speak to anyone on their customer service they refer you to text chat
Honestly, I am a busy professional and like to cut costs BUT NOT WORTH IT
Pay the extra and go elsewhere
I wouldnt even give 1 star - I wish Id stayed with Telstra

Plan TypePost-Paid Sim Only
Plan Cost per Month: $40.00
Included Data per Month:40 GB
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile
Disgusted

DisgustedSydney, NSW

Disgusted

published

Been with Woolworths Mobile now for a few years, on my second contract plan as they used to be great when they started out and now late with a bill and they cut the whole service. Never has this happened before. Can not receive any calls or messages (would accept I can not make them but receive them a different thing). The bill is not even a month overdue. They have now taken out the contact number to be able to call them and it is webchat and all you get is a generic response from them to every question, no interaction at all. Unfortunately I'm stuck with you till my contract is over but as soon as it is I will not be renewing and will not recommend you anymore. Substandard service in everyway.

Plan TypePost-Paid with Phone
Included Data per Month:3 GB
2 comments
Woolworths Mobile
Adam W.Woolworths Mobile
Disgusted
Disgusted
Stefan C. - The Reviewer

Stefan C. - The ReviewerSydney, NSW

  • 4 reviews
  • 3 likes
  • Verified customer

Ported in 10 min from Vodafone, half-price 18GB deal not honoured, wrong base & bonus data amount applied

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:33 GB
See all answers

Ravi

RaviCaddens

Never use... Terrible horrible customer service and No Resolution... Ripping off Customers....

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

tjandlp

tjandlp

  • 3 reviews

Good until you need REALcustomer service

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $50.00
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

never trust them, awful awful awful service and do not use them

published

they sent me a message said I can have a new phone, then I do not want to use Woolworth mobile anymore so I change to Vodafone, then the woolworth mobile send me a invoice said I have to pay $250 handset fees for early termination fee, If I did not finish the handset cost ,you are not message people said you can have a new phone now, this is nonsense. I will tell all my friends and my customers DO NOT USE WOOLWORTH MOBILE, THEY ARE AWFUL.

Value for Money
Customer Service
Transparency
3 comments
Woolworths Mobile
Adam W.Woolworths Mobile
steve
steve

no, you sent me a message on your apps said I can have a new phone, that is why I change to Vodafone, if the handset paying is not finished, why you send me the message, so should the customer of yours ignore the message from you now?

Woolworths Mobile
Adam W.Woolworths Mobile

UVery disappointed , never again

published

Require credit card details from me why with I only pay in person at woollies counter only after trying to activate and porting my number as new costumer I find the want my credit detailed , now I'm stuck my number lost , I have no network. Woolworths mobile is useless

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:10 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile
Carly

CarlyWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Don't even bother with them

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $35.00
Included Data per Month:5 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile
John G

John GGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Just a little not satisfy with the online chat service

published

Talked to online-chat consultant, she was like a little bit of inpatient and closed the chat window as soon as possible. Compared to other traditional service providers (e.g. Opxxx), WM's service is worse than them. In additional, the online-chat does not provide copy of conversation transcription function compared to other service providers.

Customer Service
Plan TypePost-Paid with Phone
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

tarn

tarnSouth East Queensland, QLD

  • 2 reviews

woolworths mobile

published

uses telstra network "i dont think so" I'm currently on the beach using 3g well actually h+ should have known if they give so much away is not a good thing drop outs ive got 22 days to go "customer service hopeless" they can't even use spell check

Value for Money
Customer Service
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

AJ review

AJ reviewGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst service

published

If you miss the payment for two weeks, you can't make and receive calls.
Crap customer chat line, not recommend to anyone.
Unfortunately I am stacked with them for 2 more years

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $45.00
Included Data per Month:4 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

mummy2two

mummy2twoMetropolitan Adelaide, SA

  • 5 reviews
  • 2 likes

CRAP TO.CONTACT

published

GREAT prices and coverage BUT a few times it has not let me do add on things to my pre paid service. Trying to contact customer service is near on impossible use to be able to speak to a person tried to do add on data again today and said there was an issue had to send email to find out why money showed up as on hold in bank....No longer have a live chat line by looks either!!!!!! Now have to wait for email reply.

Value for Money
Customer Service
Local Reception
Plan Cost per Month: $15.00
Included Data per Month:0.5 GB
See all answers
2 comments
Woolworths Mobile
Adam W.Woolworths Mobile
mummy2two
mummy2two

Thankyou


MissMarie

MissMarieSouth West, WA

  • 8 reviews

Not bad, unless you expect any sort of customer service... At all!

published

Network coverage was fine.
But any issues with the device, service or account and contacting customer support is nearly impossible. I was denied access to my account, because the CSR simply didn't seem to want to deal with my request (which was simply a change of ownership form).
I have tried a fair few service providers before, and Woolworths mobile has with out a doubt the worst customer service out of the lot!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $60.00
Included Data per Month:8 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile
Emily

Emily

  • 2 reviews

And you call yourself a manager

published

spoke to a manger by the name of Rosaline in regards to bad reception as it kept dropping out and was not able to receive calls during a terrible time in my life as I was trying to organise my mother’s funeral her customer service was disgusting she had little to zero empathy. She made a terrible time in my life worse than it already was and I will now never use Woolworths Mobile again and ensure everyone I know never uses it. She was no help to me Good luck to Woolworths Mobile as a company if Rosaline is the standard of employees they have to manage their company.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile
Ang

AngPerth, WA

Great..

published

ABSOFUDGEALUTELEY awesome mobiles Been with them for years with no issues at all Just upgraded to new oppo. BUT disappointed I didn't receive any bonus like Bluetooth speaker with last phone. .Maybe ear buds like Samsung

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $90.00
See all answers
1 comment
Woolworths Mobile
Roselynn LWoolworths Mobile

Narhari

NarhariMelbourne

  • 6 reviews
  • 1 like

Superfast cust care servcie

published

Tried to call or chat, wondering if their cust (dont) care service is alive!.. watsed a lot of time but no response after logged in with preorder of samsung galaxy note 10 +... if we stay with or find another alternative in market

Customer Service
Plan TypePost-Paid with Phone
1 comment
Woolworths Mobile
Roselynn LWoolworths Mobile

Destiny

DestinyAscot Park

  • 7 reviews
  • Verified customer

Great prices bad service

published

Coverage drops out lots when traveling, plan prices are affordable which is a plus, I normally have no issues using my mobile services when at home. I love the holiday package deal they offer, pay three bills get 20GB free.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $33.30
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

The reviewer stated that an incentive was offered for this review


Peard Family

Peard FamilySouth East Queensland, QLD

  • 9 reviews
  • 1 like

Great mobile service and coverage

published

Have swapped from Virgin to Woolworths Mobile. I'm finding better service coverage. Previously I was having to go to a certain room in my house to get coverage but now I can get great coverage from any room in my house. Really pleased with this service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $40.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Scott

ScottGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Great service however no WiFi Calling

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Page 1 of 32

Questions & Answers

luckyjen

luckyjenasked

I just purchased a $20 pre-paid sim however I tried to activate it on your site and it seems that I need to provide my credit card details? Is it necessary?

1 answer
Woolworths Mobile
Adam W.Woolworths Mobile

Hi Luckyjen,

Thank you for reaching out to Woolworths Mobile via Product Review.

We can confirm all Pre Paid Woolworths Mobile Starter Packs require a saved credit/debit card to activate the SIM and for automated recharges.

Once your service has activated, your payment details can be removed once logged into the Mobile App or My Account on the Woolworths Mobile Website.

Should you require more assistance please contact our Customer Care team via webchat in the App or website, email mobilecare@woolworths.com.au or call 1300 101 234 and follow the prompts to Mobile.

Kind Regards

Woolworths Mobile Team


Judith D

Judith Dasked

Hi, I have been a long term woolworths customer. I cancelled a mobile plan in Feb this year however, I am in urgent need of reactivating my old number to have access to that number again. Have web chatted and phoned but am getting inconsistent information. Surely there is a way to reactivate an old service?

1 answer
Woolworths Mobile
Adam W.Woolworths Mobile

Hi Judith,

Thank you for taking the time to reach out to Woolworths Mobile via Product Review.

We have sent you a private message so we can contact you and discuss this matter further.

We look forward to speaking with you and seeing what can be done in relation to your Woolworths Mobile Account.

Kind Regards

Woolworths Mobile Team


Albert

Albertasked

contract ended what now

1 answer
Woolworths Mobile
Adam W.Woolworths Mobile

Hi Albert,

Thank you for reaching out via Product Review in regards to your Woolworths Mobile Account.

If your Post Paid Plan is now over and you are still connected to the network, there are options to move onto our current Post Paid Plans via the Woolworths Mobile Website https://mobile.woolworths.com.au

Simply select the plan size which suits (and handset if required) the log in as a returning customer and continue through the application process.

We recently introduced a new options to move a Post Paid Plan onto a Pre Paid Account and should you require more information please call our Customer Care Team on 1300 101 234 (follow the prompts to Mobile), email mobilecare@woolworths.com.au or webchat via the Woolworths Mobile Website OR Help & Support link in the Mobile App

Kind Regards

Woolworths Mobile Team


Get an answer from our members and Woolworths Mobile representatives

Details

CategoryMobile Phone Service Providers
Online Live Chat Yes
Network UsedTelstra
International Roaming Offered Yes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.