Steer clear of Woolworths Mobile
This is the worst company I have ever dealt with in my life. Please don't make the same mistake and sign up with them. One of their staff members, [name removed], probably the same [name removed] that is replying to this page is the most arrogant rep I have have ever spoken to. He cuts you off mid conversation and won't let you finish talking. If you're going to be dealing with customers, you have to have some compassion and understanding, not talk over people. If it's the same [name removed] replying to this site, the company must really be me...ssed up having him dealing with customers. If you have warranty issues, forget about them standing by you, they wipe their hands clean of you. My contract runs out in November. I will be going back to Vodafone on the very day the contract is up. Going by the 278 people that have given Woolworths Mobile a one star, shows how terrible this service is. If I could give them a zero, I would. A one star is still too good for them. Save yourself a headache and stay away from this company.
WORST EVER DO NOT - I REPEAT DO NOT USE!!!!!
Joined Woolworths Mobile after 10 years with Telstra
Obviously cost is attractive $40 per month 40GB instead of around $100 with Telstra
40GB went in 18 days, no service in Sydney CBD, always weak, worst voicemail service ever.
Cannot speak to anyone on their customer service they refer you to text chat
Honestly, I am a busy professional and like to cut costs BUT NOT WORTH IT
Pay the extra and go elsewhere
I wouldnt even give 1 star - I wish Id stayed with Telstra
Been with Woolworths Mobile now for a few years, on my second contract plan as they used to be great when they started out and now late with a bill and they cut the whole service. Never has this happened before. Can not receive any calls or messages (would accept I can not make them but receive them a different thing). The bill is not even a month overdue. They have now taken out the contact number to be able to call them and it is webchat and all you get is a generic response from them to every question, no interaction at all. Unfortunately I'm stuck with you till my contract is over but as soon as it is I will not be renewing and will not recommend you anymore. Substandard service in everyway.
- Verified customer
Ported in 10 min from Vodafone, half-price 18GB deal not honoured, wrong base & bonus data amount applied
Coverage & speed seems great but I've only tested it from my home atm from Beverly Hills. (It uses Telstra 4/3G network, 4G in my area).
I was a bit skeptical after reading reviews from this site, but I had a recent horrible porting experience going from Vodafone to Kogan Mobile (they use the same Vodafone network), whereby I waited 6 days to port, despite ringing Kogan 5 times and Vodafone twice, my details were all correct, it was some system glitch (https://www.reddit.com/r/australia/comments/c917et/kogan_boost_mobile_port_unsuccessful_twic...e_used/), so any way, down with that, I got a $10 starter pack Woolworths sim yesterday (9 July 2019) during their half price sale, but was unable to claim the $20 18GB plan at $10 on the activation site. While I appreciated the quick port in (something that Kogan.com Mobile failed to do over 6 days porting from Vodafone despite ringing Kogan 5 times, and Vodafone twice) I was faced with: ******Additional $10 charge Applied when 18GB Plan was $10 Half Price Ending 9 July 2019 Last Day****** I purchased the $10 starter pack sim for the 28GB data bonus yesterday (9th July when your HALF PRICE offer was still meant to be active but it wasn't on the Woolworths Mobile Activation page (this was before 8pm yesterday); upon activating my $10 SIM, the site said I needed to upgrade to the $20 version >:( , so I had to folk out another $10 on top of that (misleading marketing - it was also stated on one of the reviews here https://www.productreview.com.au/listings/woolworths-everyday-mobile).
Never use... Terrible horrible customer service and No Resolution... Ripping off Customers....
Please be careful before you use their service especially if you are on Pre-Paid service. I am extremely terrified with their service this month. Due to some financial issue, I could not do my recharge on time this month. It took nearly 9 -10 months to save my bank data which I have not used from past 9-10 months nearly 40-50 data, just because I missed my recharge one day late, they took all my bank data and made it to 0 which was shocking. There was even more shocking that I chat with lady over the online chat which is not useful anyways, the...n I spoke to Woolworths Mobile call centre and they could not help me, even I spoke to his manager still no resolution and now I got recharge done but still no luck, they just ripping off the consumers. I was expected that they are reliable service provider but they are not. I have been with Woolworths for my 3 mobiles in my family, plus my car insurance and plus my mortgage insurance. Guess what.. I am done with them… I just thought of sharing with you how terrible their services are out there….. Be Careful of it….
Good until you need REALcustomer service
Network reliable. Data speeds ok. With for 2 and half years, was good. Did online chat to port number and leave. Info factual, credit card taken off, all good. Ported out kept number. All good. Was told I would have one more bill to pay manually. Ok good. To pay this manual bill. Terrible. Reminders emailed, but locked out of account. Unable to retrieve bill! As a good and honest person sent email explaining problem, requesting invoice to be able to pay bill. Received in post a letter. Mailed to my correct address, with my full correct name, w...ith the account number stating I was overdue in my payment. But the letter contained no information of how to pay, and no legal invoice. Except how to get invoice online, logging onto my account, which they had closed. Ok try online chat, as the info on the letter has no phone number to contact. Terrible experience, I was on a computer generated chat for ages, finally connected to a person and they would not agree to send invoice. I provided all the info on the letter sent to me in the post, this included an account number. They wanted my date of birth. No not providing I just wanted a proper invoice sent to where they had already sent a letter to. In the end due to these issues I requested an invoice stating it is the 'final'. But have been told no. And I just wanted to pay my final bill.
never trust them, awful awful awful service and do not use them
they sent me a message said I can have a new phone, then I do not want to use Woolworth mobile anymore so I change to Vodafone, then the woolworth mobile send me a invoice said I have to pay $250 handset fees for early termination fee, If I did not finish the handset cost ,you are not message people said you can have a new phone now, this is nonsense. I will tell all my friends and my customers DO NOT USE WOOLWORTH MOBILE, THEY ARE AWFUL.
UVery disappointed , never again
Require credit card details from me why with I only pay in person at woollies counter only after trying to activate and porting my number as new costumer I find the want my credit detailed , now I'm stuck my number lost , I have no network. Woolworths mobile is useless
Don't even bother with them
Got a mobile on a plan for $35 a month.. Was a muck around to even get it. Poor information given by people on phone. Was even told i was declined but had a aus post tracking number for the phone? lol...
Using the woolworths mobile app to pay the first bill and it says unsuccessful try again.. tried up to 3-4 times and check my bank and it has been charging me the entire time so i was duplicated. Try to find a call number for them and there is non.. you have to use the online chat.. Takes nearly an hour to get anyone and when i was connected b...y "[name removed]" It sat there unanswered for half an hour before i closed the chat ended it with "Is anyone even there. hello?" So wow.. I am gobsmacked by how poor the service is.. Even the credit team tried to tell me woolworths doesn't have website issues it is my issue from MY END.. you gotta be kidding me. Save your $ and go elsewhere. I regret choosing them and now im locked in. yay me
Just a little not satisfy with the online chat service
Talked to online-chat consultant, she was like a little bit of inpatient and closed the chat window as soon as possible. Compared to other traditional service providers (e.g. Opxxx), WM's service is worse than them. In additional, the online-chat does not provide copy of conversation transcription function compared to other service providers.
uses telstra network "i dont think so" I'm currently on the beach using 3g well actually h+ should have known if they give so much away is not a good thing drop outs ive got 22 days to go "customer service hopeless" they can't even use spell check
If you miss the payment for two weeks, you can't make and receive calls.
Crap customer chat line, not recommend to anyone.
Unfortunately I am stacked with them for 2 more years
GREAT prices and coverage BUT a few times it has not let me do add on things to my pre paid service. Trying to contact customer service is near on impossible use to be able to speak to a person tried to do add on data again today and said there was an issue had to send email to find out why money showed up as on hold in bank....No longer have a live chat line by looks either!!!!!! Now have to wait for email reply.
Not bad, unless you expect any sort of customer service... At all!
Network coverage was fine.
But any issues with the device, service or account and contacting customer support is nearly impossible. I was denied access to my account, because the CSR simply didn't seem to want to deal with my request (which was simply a change of ownership form).
I have tried a fair few service providers before, and Woolworths mobile has with out a doubt the worst customer service out of the lot!
And you call yourself a manager
spoke to a manger by the name of Rosaline in regards to bad reception as it kept dropping out and was not able to receive calls during a terrible time in my life as I was trying to organise my mother’s funeral her customer service was disgusting she had little to zero empathy. She made a terrible time in my life worse than it already was and I will now never use Woolworths Mobile again and ensure everyone I know never uses it. She was no help to me Good luck to Woolworths Mobile as a company if Rosaline is the standard of employees they have to manage their company.
ABSOFUDGEALUTELEY awesome mobiles Been with them for years with no issues at all Just upgraded to new oppo. BUT disappointed I didn't receive any bonus like Bluetooth speaker with last phone. .Maybe ear buds like Samsung
Superfast cust care servcie
Tried to call or chat, wondering if their cust (dont) care service is alive!.. watsed a lot of time but no response after logged in with preorder of samsung galaxy note 10 +... if we stay with or find another alternative in market
- Verified customer
Great prices bad service
Coverage drops out lots when traveling, plan prices are affordable which is a plus, I normally have no issues using my mobile services when at home. I love the holiday package deal they offer, pay three bills get 20GB free.
The reviewer stated that an incentive was offered for this review
Great mobile service and coverage
Have swapped from Virgin to Woolworths Mobile. I'm finding better service coverage. Previously I was having to go to a certain room in my house to get coverage but now I can get great coverage from any room in my house. Really pleased with this service.
- Verified customer
Great service however no WiFi Calling
Last month my partner and I decided to leave Optus pre-paid SIM only and give Woolworths Mobile pre-paid SIM only a try. It was very easy to purchase in-store at Woolworths and very simple to set up the SIM on our iPhones. Once the Woolworths Mobile app was installed this was even easier.
We were very impressed by how quick our numbers were ported over from our previous provider and how quick it was all setup. Great work Woolworths. We have also been impressed by the Telstra 4G network coverage too.
Unfortunately we quickly discovered that ...although WW Mobile uses the Telstra network, they have not been afforded the luxury of WiFi calling feature, which is an absolute must for us, given we call the UK regularly. As such, we will be changing again, to Boost Mobile who also use Telstra 4G however do have WiFi calling enabled. Close WW Mobile, but not quite there!
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Questions & Answers
I just purchased a $20 pre-paid sim however I tried to activate it on your site and it seems that I need to provide my credit card details? Is it necessary?
Adam W.Woolworths Mobile
Thank you for reaching out to Woolworths Mobile via Product Review.
We can confirm all Pre Paid Woolworths Mobile Starter Packs require a saved credit/debit card to activate the SIM and for automated recharges.
Once your service has activated, your payment details can be removed once logged into the Mobile App or My Account on the Woolworths Mobile Website.
Should you require more assistance please contact our Customer Care team via webchat in the App or website, email firstname.lastname@example.org or call 1300 101 234 and follow the prompts to Mobile.
Woolworths Mobile Team
Hi, I have been a long term woolworths customer. I cancelled a mobile plan in Feb this year however, I am in urgent need of reactivating my old number to have access to that number again. Have web chatted and phoned but am getting inconsistent information. Surely there is a way to reactivate an old service?
Adam W.Woolworths Mobile
Thank you for taking the time to reach out to Woolworths Mobile via Product Review.
We have sent you a private message so we can contact you and discuss this matter further.
We look forward to speaking with you and seeing what can be done in relation to your Woolworths Mobile Account.
Woolworths Mobile Team
contract ended what now
Adam W.Woolworths Mobile
Thank you for reaching out via Product Review in regards to your Woolworths Mobile Account.
If your Post Paid Plan is now over and you are still connected to the network, there are options to move onto our current Post Paid Plans via the Woolworths Mobile Website https://mobile.woolworths.com.au
Simply select the plan size which suits (and handset if required) the log in as a returning customer and continue through the application process.
We recently introduced a new options to move a Post Paid Plan onto a Pre Paid Account and should you require more information please call our Customer Care Team on 1300 101 234 (follow the prompts to Mobile), email email@example.com or webchat via the Woolworths Mobile Website OR Help & Support link in the Mobile App
Woolworths Mobile Team
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