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Demonic Rip Off Crap - Zero Stars
No value in having this insurance. Insured my K9 & Feline for 2 years, only ever put in 2 claims - both rejected! Rejected over legalese & crap! Total RIP OFF, only interested in taking your money, not interested in your Fur Babies health or well-being. Avoid this Dishonest business. Your Fur Babies deserve better!
It's a trap!
Terrible company, therefore the insurance is just as terrible.
1. Signed up through a Qantas bonus points scheme; there was a code to enter to activate the bonus points. Filled in the form, entered the code, submitted with no error messages nor red flags but then after waiting a few months and no bonus points, emailed Woolworths to ask and was advised that the level of cover I bought didn't qualify. Apparently Woolworths can't seem to afford one more line of coding on their website like all other websites which alerts you if the code doesn't wo...
Our dog is 6 years old and I have paid for insurance since he was 12 weeks. The latest insurance was with Woolworths since August 2018 (i.e. 3.5 years). I tried to make my first claim that was unsuccessful. He hurt himself whilst playing with another dog and had 3 consultations to assess whether surgery was required.
They denied the claim due to the fact that they put him on medication for arthritis which they found as part of the scans. The consultations for surgery with the emergency department as well as the specialist including the X-rays...were therefore not covered despite the reason for attending was for a fractured leg. The vet's initial diagnosis was a fractured leg and all the discussions were around surgery for a fracture. The claims were denied and a wrote a letter as a result. It has now been 20 days after the claim so I called to discuss. it wasn't possible to speak to the claims department only a customer representative which couldn't provide details. I cancelled the insurance on the same phone call. The lady was nice to speak to but unable to provide claim information.
- Comprehensive Cover
- Verified customer
Not worth the money
I have insured my dog for 8 years, a year ago I was notified that the fee would increase by 50%, I struggled with this but paid the amount. I was considering cancelling my policy as it was just to much. Yesterday I was notified that premiums would again rise by a further 28%, you are kidding. I now feel completely ripped off and had only wished that I had read the reviews prior to signing up.
Unreasonable premium increase
I have just received a renewal for pet insurance for me 2 cats. It has gone from $55 a month to now $80 a month with zero claims throughout the year. How can this increase be justified???? I will be looking at an alternative as it is simply a rip off.
There when I needed you!
Been with Woolworths pet insurance for 10 years. My claims were settled within 5 days and the communication was spot on keeping me informed every step of the way. Very good value all round.
The reviewer stated that an incentive was offered for this review
I have nothing but positive comments about my experience with Woolworths Pet Insurance. We had our dog insured for over 13 years and had many claims over that time. We never had any problems with our claims and the vet bills were always paid. I can highly recommend this product and will be using it again myself.
Hassle free claims process. Delivered as per policy pdf.
I recently had to claim for extensive vet care for my sick cat. The claim went through hassle free and delivered as per policy. $200 excess, No consultations as expected and received 80% back. The key to insurance is to know exactly what you are covered for so that your expectations are met. I contacted a consultant twice during treatment to ensure I understood all the exclusions. Well handled by Woolworths team from start to finish.
3 years of being ripped off
I have been with woolworths for 3 years ! I have just managed to find out they had my pet insured as the wrong breed ! I mean how can that even happen ? Yes it is my responsibility to check but you think it would be correct considering it’s their job. Well I just recently found out and I contacted them. I had to provide proof of his breed and was told it could be fixed . That was 1 week ago! Now I’m being told I have to provide further proof of his “cross breed” which I do not have that is what is on his birth certificate! There is an option of...terrier cross on their system and they are saying there isn’t ! They have been overcharging me for three years and WONT DO ANYTHING ABOUT IT !!! Not to mention the prices go up a stupid amount each year!!!
Dishonest, Not reliable, Not responsible
I had a premium Woolworths pet insurance, and based on their policy, I was eligible to claim for a temporary pre-existing condition under Accidental Injury part. But after making a claim, they said It's been in 30 days waiting period!!!! After I explained to them that my policy and also your website mentions that Waiting period is applicable for illness or cruciate ligament conditions, and none of them is related in this case, they sent it to be reviewed by the claim review team. They also said the same thing!
Anyway, I cancelled it immediately and applied to another pet insurer.
Woolworths pet insurance is 100% dishonest, and they just wasted my money and time.
3 months on and I still have no access to claims
Paid $700 for pet ins 3 months ago.
- never received the policy or PDS - this is illegal
- still don’t have access to portal
- can’t get thru on phone (have called 3 times and on hold for over 40 min each time)
- have complained via Facebook - interestingly this is when they finally called me back
- said they would “call me tomorrow”: that was 3 days ago
- still no resolution
- I work in insurance and this is diabolical.
Read the reviews on the Facebook page....SCAM
Excellent cover for the life of our Great Dane
Woolworths pet insurance provided peace of mind for the life of our Great Dane. Incredible value for money and allowed us to provide the best veterinary care for our Great Dane without financial concern. They were always very efficient approving/rebating claims. The online portal made submitting claims very easy. I have recommended it to numerous family and friends.
Never use these shonks. They are thieves
Policy number: 03473285. I have been with these thieves for 10 years, and barely claimed. Last week, my poor doggie went in to have his annual scale and clean. He needed 3 teeth removed, requiring blood tests, general anaesthetic and multiple medications. I submitted the claim, and got the $50.00 back for preventative dental checks. My bill was $1100.00. What a pathetic refund, when I pay $1100/year for premiums. I am now cancelling my policy. WHAT A JOKE!!
Rejected claim saying it was pre existing as the vet provided information about common health problems with the breed
Absolute waste of money, classified an information of types of things to watch out for with my pet from the medical notes as a pre existing condition and wouldn’t cover anything when it did happen to my pet. The vet recommended the surgery to ensure that we didn’t have an emergency situation and even after a final review by a vet claims officer; it was still denied. The vet should be able to give owners information about specific conditions on certain types of breeds without it affecting an owners insurance. I had explained this and my claim was still rejected. Do not waste your money with this insurer.
- Standard Cover
- Verified customer
Hassle free claim
Our dog suffered a snake bite. Claiming on our Woolworths pet insurance was hassle free. Our Vet bills were almost $11,000. Woolworths paid the agreed 80% less excess. I simply uploaded the receipts filled on the online form and was paid within 3-4 days. Cannot recommend highly enough!
Premiums are going through the roof yearly!!!!
I have had my dog covered by woolworths pet insurance for 8 years. Have had a couple claims rejected but overall they have been approved. My only gripe with Woolworths pet insurance is how they constantly increase your premiums not by a few dollars but 10s of dollars per year. A bit extreme. Rather than reward loyal customers they are penalized with unreasonable increases. One would be reluctant to make claims for fear of these yearly increases. Starting to be a dissatisfied customer.
Bad value for money
Beware of the "affordable premium" when first signing up, it doesn't stay affordable for long. We had 2 dogs insured with Woolworths Pet Insurance, both insured as puppies. One dog is now 3.5 years, the other 2.5 years. We've never claimed for the younger dog and only claimed 3 or 4 times for the older dog and at the point of cancelling the policies, the cost to insure both dogs for 1 year was $2080 per year.
For such young dogs, this seems excessive and certainly not sustainable. Very disappointed.
Claims submitted online and processed according to Policy
I have been with Woolworths Pet Insurance for over five years. During that period I have submitted claims which were not covered under our policy and have been rejected. I have also submitted claims that were paid according to policy. Recently our three little dogs were bitten by a snake in the back yard. Sadly 2 animals were euthanized and all required intensive care over a few days. Claims submitted by email and dealt with in a compassionate and professional manner. The vet fees were extensive and amounted to over $10,000. I am glad that we w...ere able to recoup 80% of our outgoings after paying the excess. At a time like this we are glad we have pet insurance with Woolworths. The online Pet Portal is great. The operators on the phone are polite and easy to work with.
Great customer service
Made my first claim after kelpie was bitten by brown snake. Received excellent and caring customer service and less than 48hrs after claim I was reimbursed. I recommend them 100%
don't go with woolworths
definately don't go with woolworths pet insurance they put up premiums when ever they like when offering new customers much cheaper policies and when you say to cancel your current policy and take out new cheaper policy they tell you that any previous conditions from 2 years ago won't be covered by the new policy go with someone else
Questions & Answers
I have had Woolworths pet insurance for years and have been paid every cent owed to me. I did have trouble in the beginnings so I wrote to the CEO of Woolworths this was resolved and going forward no issues.
I have a nine month old pug who had contact dermatitis when she was 9-10 weeks old. If she has an irritation like that in the future would that be considered a pre existing illness? I have been told that it is common for pugs to have soft pallet issues. Would this be covered with your insurance?
My 3 year old male Maltese Shih Tzu cross is terrified and severely traumatized of thunder and even slight rumbling. Is there any way of calming him to help him get through it?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$5,000||$10,000||$24,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 80%||Up to 80%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Optional Extra||Optional Extra|
|Emergency Boarding Fees||$500 if you are hospitalised for 5 or more consecutive days||$1,000 if you are hospitalised for 5 or more days||$1,200 if you are hospitalised for 5 or more consecutive days|
|Cooling Off Period||21 Days||21 Days||21 Days|
|Consultation Fees||Not Included||$300||$300|
|Cruciate Ligament Conditions||$1,500||$2,600||$2,600|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
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