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Woolworths Pet Insurance
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- 2 reviews
I just can’t say it’s value for money. After 4 years I’m thinking about giving it away.
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After our dog had an ear infection we decided to get insurance and a few months later it had an ear infection (completely different this time as it was fungal and on the other ear) and we decided to put a claim through.
The claim was denied on basis of it being a. Pre-existing condition. This is extremely odd and I cannot understand how this can be classified as pre-existing? I thought it might be a normal thing for a pet insurance company to do so, but after talking to few friends who have a similar and same breeds they had no issues in lodgi...
Read moreng the claim (and they were in exactly the same situation). When we took out a policy they did ask for the breed(which in this case was a cavoodle) and this breed is prone to ear and joint issues and logically would let them know of what to expect and to include that in their price. This is absolutely ridiculous, the original issue was fully resolved And no way shape or form existed when we took the policy. Their pds even mentions a example of a approved claim with reason for it being approved because • The second episode of gastroenteritis was not a Related Condition- Value for Money
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Hi Admon,
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Read more I am sorry to hear about your recent experience with your claim. Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen to and assist our customers. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution Specialist- 2 reviews
- 1 like
This is the best pet insurance company. I couldn’t recommend them highly enough they have been fantastic.They have paid every claim, and which I have had many, no questions asked. The Vet email my claim and the money is in my account in three days. If you are looking for pet insurance don’t look past Woolworths pet insurance
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Hi Yvette,
Thank you for the wonderful review....
Read more We always enjoy positive feedback and hope that you have many more years of positive experiences with us. Kind regards, Jason Customer Resolution Specialist- 2 reviews
I had taken a Woolworth Pet Insurance. This is a complete Scam by Woolworth. they mention they return 80% of your claim. Its a big lie I have got caught in there sly scheme. On one claim they break every part of claim into three Part where you land up paying more Access and nothing in your pocket. They are a bunch of thief's Do not get pet insurance from these mobsters
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Hi Mel,
Please refrain from using terms like "scam, sly scheme, bunch of thieves mobsters" when discussing your Woolworths Pet Insurance....
Read more Your policy has a Product Disclosure Statement (PDS) , that outlines what is and isn't covered in your policy and how a claim is paid out. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution SpecialistFind out how Woolworths Pet Insurance compares to other Pet Insurance
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Just signed up last month. Had to check a couple of things and the customer service received on the phone was amazing.
- Incentivised Review No
- Claim Made No
Hi Con S,
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Read moreThank you for the amazing 5 star rating. Woolworths Insurance is happy that you have received great service. Kind regards, Jason Customer Resolution SpecialistNo!
I missed a payment due to the fact they never take out my premium via direct debit so have to call them to pay. I was in England and forgot to call. They emailed a “good will gesture” they call it and covered my premium for that month then cancelled my policy next month due to none payment!! Absolutely disgraceful DO NOT USE THIS COMPANY
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Hi Lauren,
I am sorry to hear about your recent experience with your policy being cancelled....
Read more This does not seem to be correct- we attempt to take money out on the due date for payment. Sometimes this may occur the day after the due date due to differences with bank processing times. However -it is your responsibility to have the available funds in your account and to keep the account details we have for the debits up to date. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution SpecialistYes, you do and it doesn’t work. Nor has it ever. Therefore I CALL and pay because the three bank accounts you have used do not take money out of an account that most certainly has $59 in a month. Do ...
Read morenot patronise me by explaining it’s my responsibility to have funds in .. of course it is, I am aware of that I choose to take the policy out and know the cost. I’m advising people of what the company does which is offer a good will gesture to cover a missed month (which was while I was away in England and forgot to call to pay as said above that is what I have to do every month! ) with no terms and conditions attached or acceptance requirement of said goodwill gesture then cancel the policy a week or so later. It’s a joke .. Clearly all these reviews mean something. You’re quick enough to reply back to a bad review to cover your backs. DisgustingHi Lauren,
As all our policies are by direct debit, it does seem strange that you have experienced so many issues with payment while other policyholders have/do not....
Read more Therefore can you please supply the requested information so that we may review your case more thoroughly? Regards Jason Customer Resolution Specialist Woolworths Insurance- 2 reviews
- 1 like
There's an excess to pay, but not on the one claim. It's an excess for every individual item you claim. I had to pay 3 different excess payments in my last claim resulting in literally no money back. I've paid more for the insurance itself than I have vet bills for my dog.
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Hi Maddison,
I am sorry to hear about your recent experience with your claim....
Read more Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen to and assist our customers. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution SpecialistRelated Articles
Been insured for over 10 years now and the policy has almost tripled since 2017, the excess has doubled, and my 2nd claim EVER was rejected because I treated my shoodle with Lazer therapy rather than surgery!
Disgusted!!!
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Hi Kris,
I am sorry to hear about your recent experience with your Pet Insurance claim....
Read more Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen to and assist our customers. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution Specialist- 4 reviews
- 2 likes
I have been with woolies for 6 years and havent had major problems. However my last premium increase went up by 25%. A bit rich I thought. So my premiums started at $50 a month for my dog and now she just turned 6 they have increased to $125 a month. They went up from $100 a month only a few months ago. I understand premiums go up but 25% is NOT acceptable! I gave you 3 stars because you have paid out some of my claims but your premium increase is greed. And you KNOW that we cant go elsewhere as all pre-existing conditions are not covered so we just get screwed over by you and theres nothing we can do about it.
- Incentivised Review No
- Claim Made Yes
Hi Jill, I am sorry to hear about your recent premium increase. Thank you for providing this feedback. At Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen t...
Read moreo and assist our customers. So we may assist you with your concerns and look into this matter further, could you please send us a private message with your Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Nick CustomerThis is just a generic response like others have said.
Hi Jill P,
If you would like us to investigate your concerns, we will require the requested information....
Read more In general though please note that insurance will go up the older your animal gets. This is similar to Life insurance for People. The older you become, the more risk you are to need to claim. Higher Risk = Higher Premium. Jason Customer Resolution Specialist Woolworths InsuranceFind out how Woolworths Pet Insurance compares to other Pet Insurance
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Well where do I start. I called up for a quote as you cannot do for 4 fur babies online. The quote didn’t arrive to my email so I called them again. Then I had to Call them again to send it to me. I then went to retrieve my quote and it’s not there and I need to do a new one. Again cannot do the quote online. I emailed them for there assistance and why I cannot retrieve my quote. I got a response 4 days later asking me for more info and my quote number for my online quote even though they are aware you cannot do this online due to the 4 doggies...
Read more. I then sent all the email information again with the quote etc on there. They email me back 2 days later asking for the same information again. It’s all to hard for them so they have lost me completely. The wait times on the phone were also around 45 mins to one hour. So if they can’t even get my emails actioned for me then I could only imagine trying to do a claim through them. I have all the evidence of my emails as well. I would not recommend to anyone I know, what a waste of my time!- Customer Service
- Incentivised Review No
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Hi Fee,
I am sorry to hear about your recent experience with our Pet Insurance quoting system....
Read more Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen to and assist our customers. If you would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.html Kind regards, Jason Customer Resolution Specialist- 2 reviews
- 2 likes
Thankyou to the lovely staff at Woolies pet insurance! Especially a massive shoutout to Brooke who was sensational when my poor Levi had emergency surgery! I had no clue how to claim or what to do and Brooke helped me to understand what needed to be done and even contacted my vet directly for paperwork so that I could focus on my baby! Claim approved 3 days later! Highly recommend to anyone with animals! Thankyou again Woolies
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Hi Cassandra,
Thank you for providing this feedback, at Woolworths Insurance, we welcome your feedback. We are glad to hear you received a seamless experience with our Pet claims Team. ...
Read more Kind regards, Ahmed Customer Resolution Specialist Woolworths Insurance- 3 reviews
Woolworths pet insurance has been fantastic when paying for my fur babies' surgery and other associated costs. It was all a smooth and quick process. I can't thank Woolworths pet insurance enough, as, without them, I would not have been able to get my fur baby back home. I hope my premium will not go up heavily in my 2nd year.
- Incentivised Review No
- Claim Made Yes
Hi Product Reviewer,
Thank you for providing this feedback, at Woolworths Insurance, we welcome your feedback. We are glad to hear you received a seamless experience....
Read more Kind regards, Ahmed, Customer Resolution Specialist Woolworths InsuranceFind out how Woolworths Pet Insurance compares to other Pet Insurance
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A customer since 2014, tried to make my first claim in 2021. The woolworths vet decided my dogs 1 visit was 2 seperate issues so for an $800 visit i ended up getting back $12. I asked to cancel and they agreed but offered 3 months free due to the stuff around. Never canceled my policy. Called back to give another shot with 2nd dog added, customer service was WORSE. Paying the exact same price with RSPCA now with $0 excess opposed to $200.
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Hi Skye, I am sorry to hear about this claims experience, we would like to urgently investigate this. Thank you for letting us know. At Woolworths Insurance we welcome and take your concerns seriously...
Read more. Our Team is here to listen and assist our customers. So we may assist you with your concerns and look into this matter further, could you please send us a private message with your Full Name, Date of Birth, Address and Email Address. For more information about our complaint process, please visit our Compliments and Complaints page https://insurance.woolworths.com.au/compliments-complaints.htmlMy 9 year old Kelpie suffered an injury during playtime earlier this year and it caused what I thought was a torn toenail (lots of blood), after getting into the vet they did all the scans and were a bit worried about a blur in the middle digit of her pinky toe, this could have been infection or cancer. Because of the size of the pinky toe they didn’t recommend a punch biopsy, they recommended amputation to confirm diagnosis.
I didn’t even think of the cost initially, just do what needs to be done.
The vet had gap cover and they lodged all the...
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Hi Product Reviewer,
Thank you for providing this feedback, at Woolworths Insurance, we welcome your feedback. We are glad to hear you received a seamless experience and hope your pet is now well.
...
I was sent an email from Woolworths telling me to call the customer care number to link my everyday rewards card (so I can get the 10% off groceries once a month offer which is a key part of their pet insurance promotion).
I've been in the phone line for this simple issue for over 70 minutes and counting.
Bizarrely it is not possible to link a rewards card online in 2022.
They even have a purpose-built pet insurance online portal but somehow without rewards card linking functionality.
Instead they sent me an email prompting me to call a hot...
Read moreline that clearly has no staff and has wasted over 70 minutes of my time and counting. This suggests that the company is intentionally making it difficult for their customers to take advantage of a savings offer that they use as part of their product advertisements, in the hope that customers will give up and hence save the company money.- Transparency
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Hi William, I am sorry to hear about your recent experience when attempting to get through to update your Rewards Card. It does sound like you have selected the incorrect options and ended up with a d...
Read moreifferent team, as I have double-checked with our Pet Service teams and can confirm we have not had wait times such as this. Thank you for raising these concerns, Our Team is here to listen and assist our customers. So we may assist you with your concerns and look into this matter further, could you please send us a private message with your Name, Date of Birth and email address.Questions & Answers
Can you tell me what level of pet insurance covers IVDD in minature daschunds
Hi, I have two questions.
Does your policy cover BOAS surgery for a pug? Is there any policy benefit covering two puppy’s?
Thank you
Hi Amanda,
Thank you for your question, ...
Read more Relating to your question of whether BOAS Surgery would be covered for your pet, Please refer to page 8 of our product disclosure Statement (https://insurance.woolworths.com.au/content/dam/Woolworths/Insurance/Pet/UsefulDocumentsPet/Woolworths_Pet_Insurance_PDS-Nov-21.pdf). Hereditary and congenital conditions will be covered by your policy if your pet is not showing noticeable signs of symptoms prior to your policy start date or within applicable waiting periods. If you would like further assistance related to the additional benefits for having multiple pets insured, I would need to direct you to our Pet Service Team. You can contact our team by calling 1300 101 234 and following the prompts to the Pet Services Team. Kind Regards, Ahmed Customer Resolutions specialist Woolworths InsuranceI need to postpone my pet insurance payment from June 15 to July 15 as my husband was in a serious car accident yesterday. I have tried ringing the 1300 number numerous times and also emailed the woolworths address on the pet insurance page. Can you please assist me because noone is responding to my attempts to contact you regarding this matter.
Catherine
Hi Catherine,
I am sorry to hear about your recent experience contacting our team to have the payment of your policy. Thank you for raising these concerns, at Woolworths Insurance we welcome and take...
Read more your concerns seriously. Our Team is here to listen and assist our customers.Get an answer from our members and Woolworths Pet Insurance representatives
Details
Category | Pet Insurance | Pet Insurance | Pet Insurance | Pet Insurance | |
---|---|---|---|---|---|
Underwriter | Hollard | Hollard | Hollard | Hollard | |
Annual Benefit Limit | $5,000 | $10,000 | $24,000 | $15,000 | |
Amount of Vet Bill Covered | Up to 80% | Up to 80% | Up to 80% | Up to 80% | |
Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks | 8 weeks | |
Accidental Injury Cover | Included | Included | Included | Not Included | |
Illness Cover | Included | Included | Included | Included and Optional Extra | |
Routine Care Cover | Optional Extra | Optional Extra | Optional Extra | Not Included | |
Tick Paralysis | $1,500 | $1,500 | $2,000 | Not Included | |
Emergency Boarding Fees | $500 if you are hospitalised for 5 or more consecutive days | $1,000 if you are hospitalised for 5 or more days | $1,200 if you are hospitalised for 5 or more consecutive days | $500 | |
Lifetime Cover | Included | Included | Included | Included | |
Cooling Off Period | 21 Days | 21 Days | 21 Days | 21 Days | |
Consultation Fees | Not Included | $300 | $300 | $300 (House visit consultations included) | |
Cruciate Ligament Conditions | $2,000 per leg, per policy period | $3,000 per leg, per policy period | $4,000 per leg, per policy period | Not Included | |
Waiting Period for Illness | 30 Days | 30 Days | 30 Days | 30 Days | |
Manual | Download manual | Download manual | Download manual | Download manual | Download manual |
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Hi David,
Thank you for the feedback....
Read more If you wish to discuss your policy please contact us on 1300 10 1234. Kind regards, Jason Customer Resolution Specialist Woolworths Insurance