Woolworths Pet Insurance

I just can’t say it’s value for money. After 4 years I’m thinking about giving it away.

After our dog had an ear infection we decided to get insurance and a few months later it had an ear infection (completely different this time as it was fungal and on the other ear) and we decided to put a claim through.

The claim was denied on basis of it being a. Pre-existing condition. This is extremely odd and I cannot understand how this can be classified as pre-existing? I thought it might be a normal thing for a pet insurance company to do so, but after talking to few friends who have a similar and same breeds they had no issues in lodgi...

This is the best pet insurance company. I couldn’t recommend them highly enough they have been fantastic.They have paid every claim, and which I have had many, no questions asked. The Vet email my claim and the money is in my account in three days. If you are looking for pet insurance don’t look past Woolworths pet insurance

I had taken a Woolworth Pet Insurance. This is a complete Scam by Woolworth. they mention they return 80% of your claim. Its a big lie I have got caught in there sly scheme. On one claim they break every part of claim into three Part where you land up paying more Access and nothing in your pocket. They are a bunch of thief's Do not get pet insurance from these mobsters

Just signed up last month. Had to check a couple of things and the customer service received on the phone was amazing.

No!
I missed a payment due to the fact they never take out my premium via direct debit so have to call them to pay. I was in England and forgot to call. They emailed a “good will gesture” they call it and covered my premium for that month then cancelled my policy next month due to none payment!! Absolutely disgraceful DO NOT USE THIS COMPANY

There's an excess to pay, but not on the one claim. It's an excess for every individual item you claim. I had to pay 3 different excess payments in my last claim resulting in literally no money back. I've paid more for the insurance itself than I have vet bills for my dog.

Been insured for over 10 years now and the policy has almost tripled since 2017, the excess has doubled, and my 2nd claim EVER was rejected because I treated my shoodle with Lazer therapy rather than surgery!
Disgusted!!!

I have been with woolies for 6 years and havent had major problems. However my last premium increase went up by 25%. A bit rich I thought. So my premiums started at $50 a month for my dog and now she just turned 6 they have increased to $125 a month. They went up from $100 a month only a few months ago. I understand premiums go up but 25% is NOT acceptable! I gave you 3 stars because you have paid out some of my claims but your premium increase is greed. And you KNOW that we cant go elsewhere as all pre-existing conditions are not covered so we just get screwed over by you and theres nothing we can do about it.

Well where do I start. I called up for a quote as you cannot do for 4 fur babies online. The quote didn’t arrive to my email so I called them again. Then I had to Call them again to send it to me. I then went to retrieve my quote and it’s not there and I need to do a new one. Again cannot do the quote online. I emailed them for there assistance and why I cannot retrieve my quote. I got a response 4 days later asking me for more info and my quote number for my online quote even though they are aware you cannot do this online due to the 4 doggies...

Thankyou to the lovely staff at Woolies pet insurance! Especially a massive shoutout to Brooke who was sensational when my poor Levi had emergency surgery! I had no clue how to claim or what to do and Brooke helped me to understand what needed to be done and even contacted my vet directly for paperwork so that I could focus on my baby! Claim approved 3 days later! Highly recommend to anyone with animals! Thankyou again Woolies

Woolworths pet insurance has been fantastic when paying for my fur babies' surgery and other associated costs. It was all a smooth and quick process. I can't thank Woolworths pet insurance enough, as, without them, I would not have been able to get my fur baby back home. I hope my premium will not go up heavily in my 2nd year.

A customer since 2014, tried to make my first claim in 2021. The woolworths vet decided my dogs 1 visit was 2 seperate issues so for an $800 visit i ended up getting back $12. I asked to cancel and they agreed but offered 3 months free due to the stuff around. Never canceled my policy. Called back to give another shot with 2nd dog added, customer service was WORSE. Paying the exact same price with RSPCA now with $0 excess opposed to $200.

My 9 year old Kelpie suffered an injury during playtime earlier this year and it caused what I thought was a torn toenail (lots of blood), after getting into the vet they did all the scans and were a bit worried about a blur in the middle digit of her pinky toe, this could have been infection or cancer. Because of the size of the pinky toe they didn’t recommend a punch biopsy, they recommended amputation to confirm diagnosis.
I didn’t even think of the cost initially, just do what needs to be done.
The vet had gap cover and they lodged all the...

I was sent an email from Woolworths telling me to call the customer care number to link my everyday rewards card (so I can get the 10% off groceries once a month offer which is a key part of their pet insurance promotion).

I've been in the phone line for this simple issue for over 70 minutes and counting.

Bizarrely it is not possible to link a rewards card online in 2022.

They even have a purpose-built pet insurance online portal but somehow without rewards card linking functionality.

Instead they sent me an email prompting me to call a hot...