Woolworths Pet Insurance

- Policy was definitely easy to set up. Claiming however, was as pleasurable as putting your dog to sleep.
- It took 4-5weeks to receive a denial response. They must be using Vodafone.
- terrible clunky customer service experiences throughout the claim.

The straw that broke the camels back: It was found upon review, that a standard ‘ear infection’ from when he was younger is a ‘pre existing’ condition. Given this, a subsequent ear infection 2 years later was denied… If he has an ear infection in 2027 this will still not be covered. P.s I hope the camel isn’t with Woolworths pet insurance.

Overall, it was honestly just a miserable, underwhelming experience.

Greetings
I had the pet insurance with Woolworth and never expected to use it, just for peace of mind, as I love my cat. the other day my cat was sick and went to the hospital for treatments. as a basic cover, I didn't expected to cover some consumable product, but they did cover them. They didn't cover consultation fees, but I think this was in the agreement. and they covered 80%, as they mentioned in the policy, of the other items in the bills. I want to share this information with you as I am very happy with my pet insurance with Woolworth....

The vet recommended a clean and polish for our dog's teeth. This was a $400 operation. We didn't get a cent back from Woolworths pet insurance.
Keep in mind, we had paid thousands of dollars in premiums ($3660).

We have had one operation covered by the insurance, but it's just not worth it.

We cancelled our insurance and made a new bank account instead. Now instead of paying pet insurance, we put that money in the separate bank account for the dogs. If you can afford it, I believe that this is a much cheaper option.

Woolworths pet insurance is expensive and the customer service and procedures are a disgrace. our pet insurance has gone up 30% each year, and I am now currently on hold for 80 minutes. Steer clear.

Policy costs me $60 per month. They are totally useless....I tried to put in a claim via their portal...kept getting kicked out. Reset password to no avail. Rang them three times!! ( and put on hold for over one hour inclusive) to get ZERO help. Now after researching find out that consults are not covered. Total rip off merchants like every other f insurer out there. Don't waste your time or money. Save some per month and you will be better off.

I have been with this company for nearly a decade. Never had a claim got nothing in return apart from a miserable $50 a year for vaccination program. The insurance has gone up from $900 to nearly $1700/year. Apparently i can claim up to $24000/year now instead of $12000. I never asked for such cover. Yes my dog is 12y old now however I do not need such massive claim amount and the policy can not be changed. I feel that Woolworths is just ripping customers off by charging these ridiculous premiums. My health insurance costs LESS and i am a human. $150 for a small dog a month is just ridiculous!

We've been with Woolies for pet insurance for the last 4 years for my dog, and have recently added another pup. Happy with everything they cover, but if you're willing to spend an hour on call waiting, maybe check out other providers.

Claims and status' and other services needed are widely available online, however a task such as adding a pet, or calling as we've had log in issues is a nightmare. Calling to add our new pup has taken an hour on call waiting. Despite the "clear" prompts at the start of the call, after 35 minutes, my call was pic...

We had to see a vet as our dog ingested a grass seed that got stuck in his through. In less than 24h of the claim, the money was deposit on our account.

I wrote the below email to their customer service email 2 weeks ago with no reply.

"I was notified that my application for my pet insurance policy cannot be processed because I still have another active policy with RSPCA for my pet.

My policy with RSPCA will run out on 14th June since I have prepaid this month.

I told her since you have cool off period with your offered policy, my pet will have to wait until the end of the cool off period to make any claim. I think I should have her old cover over lap her new cover incase that any accident happen and she would be covered under her old policy while the new policy is still in cool of period.
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I had woolworths pet insurance for 2 years for my dog. After one year, the premium went up almost 30%. I tried to cancel it via email at woolworths@petsure.com.au. It took them 1 week to respond and asked for my identification. One afternoon, I called them on 1 300 101 234. Waited 1/2 hour but then hung up when no consultant answered my call. The next morning, I tried calling them again. Waited for 1/2 hour only to find out I was transferred to an insurance consultant and she couldn't help me with pet insurance. She transferred me to the pet in...

It is shameful they offer a pet insurance that makes it impossible to make a claim. There is no way to access the portal, no way of speaking to a customer service operator (unless you call sales you go straight through to someone but of course the sales rep can't help..... so you go back on hold for hours with no answer!) Even on this website I'm sure I will receive a message saying call 1300 101234...and guess what this is the number that you call to wait on hold for an hour and then get hung up on. I'll be going to the ACCC.

We have been with woolworths pet insurance for the past 7 years, with policies for all 3 dogs. Premiums are around $1200-1600 per year each. In the past one dog had a hip replacement and another had to get surgery after eating something bad. Hip cost 7000 and surgery was 6000. So we thought we should get pet insurance to cover for any future incidents.

They will make it close to impossible to claim anything. We have tried to claim a rabies shot for one of the dogs who picked up a sick bat, and it was denied because apparently rabies vaccines ...

No value for money at all. Expect to be on hold for a long time with this company, then get cut off, when trying to cancel the policy. Locked out of online portal, so basically they just kept taking my money. Finally got a good customer service agent from a different department who handled my query & cancelled policy with a small refund. Overall would not recommend Woolworths Insurance.

First claim and straight away trying to get out of reimbursing me. I'm going to go to a current affair with this matter as after 5 phone calls to them all they have done is lie to me, telling me my vets haven't sent my dogs records through when they have been. I've been waiting 2 weeks to be paid now they have said I have to wait another 7 to 10 days. I'm on a pension and I need to get that money back asap. If anyone else want to jump on board with taking this to a current affair please email me on [email address removed] and maybe we can stop these people ripping us off.

Recently missed 3 premium payments (around $20 each) due to a change in my credit card details for the direct debit. Then suddenly, policy cancelled and wasn't even notified of the cancellation. Policy even had a claim pending.

Called customer service (after waiting for 45 minutes) who said they couldn't reinstate the policy. Will just go through my health insurance provider next time for pet insurance.