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Woolworths Pet Insurance
2.3 from 524 reviews · View Statistics
See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.2 (198)
  • Transparency
    2.2 (182)
  • Customer Service
    2.4 (201)
  • Claim Resolution Time
    • <1 week (41)
    • 1-2 weeks (41)
    • 2-4 weeks (21)
    • 1-2 months (22)
    • 3+ months (12)
  • Claim ApprovedYes (67) · No (74)
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David
David
  • 2 reviews

Value for money ?

published

I just can’t say it’s value for money. After 4 years I’m thinking about giving it away.

  • Value for Money
  • Transparency
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Admon
AdmonSydney, NSW

Avoid this insurance at all cost

published
  • Value for Money
  • Transparency
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Yvette
YvetteSouthwest, VIC
  • 2 reviews
  • 1 like

The best pet insurance

published

This is the best pet insurance company. I couldn’t recommend them highly enough they have been fantastic.They have paid every claim, and which I have had many, no questions asked. The Vet email my claim and the money is in my account in three days. If you are looking for pet insurance don’t look past Woolworths pet insurance

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  • Value for Money
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Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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mel
mel
  • 2 reviews

Woolworth Pet Insurance

published

I had taken a Woolworth Pet Insurance. This is a complete Scam by Woolworth. they mention they return 80% of your claim. Its a big lie I have got caught in there sly scheme. On one claim they break every part of claim into three Part where you land up paying more Access and nothing in your pocket. They are a bunch of thief's Do not get pet insurance from these mobsters

  • Value for Money
  • Transparency
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Con S.
Con S.Sydney, NSW

Great Service

published

Just signed up last month. Had to check a couple of things and the customer service received on the phone was amazing.

  • Incentivised Review No
  • Claim Made No
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Lauren
LaurenSouth East Queensland, QLD

DISGUSTING never use these for pet insurance!!

published

No!
I missed a payment due to the fact they never take out my premium via direct debit so have to call them to pay. I was in England and forgot to call. They emailed a “good will gesture” they call it and covered my premium for that month then cancelled my policy next month due to none payment!! Absolutely disgraceful DO NOT USE THIS COMPANY

  • Value for Money
  • Transparency
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
Lauren
Lauren
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Maddison
MaddisonHunter Region, NSW
  • 2 reviews
  • 1 like

Absolute waste of money

published

There's an excess to pay, but not on the one claim. It's an excess for every individual item you claim. I had to pay 3 different excess payments in my last claim resulting in literally no money back. I've paid more for the insurance itself than I have vet bills for my dog.

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Jason E.Woolworths Pet InsuranceSend a private message
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Kris
KrisIllawarra, NSW

NEVER USE THIS INSUR COMPANY FOR YOUR PET!

published

Been insured for over 10 years now and the policy has almost tripled since 2017, the excess has doubled, and my 2nd claim EVER was rejected because I treated my shoodle with Lazer therapy rather than surgery!
Disgusted!!!

  • Value for Money
  • Transparency
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Jill P
Jill PMetropolitan Adelaide, SA
  • 4 reviews
  • 2 likes

25% increase a bit over the top

published

I have been with woolies for 6 years and havent had major problems. However my last premium increase went up by 25%. A bit rich I thought. So my premiums started at $50 a month for my dog and now she just turned 6 they have increased to $125 a month. They went up from $100 a month only a few months ago. I understand premiums go up but 25% is NOT acceptable! I gave you 3 stars because you have paid out some of my claims but your premium increase is greed. And you KNOW that we cant go elsewhere as all pre-existing conditions are not covered so we just get screwed over by you and theres nothing we can do about it.

  • Incentivised Review No
  • Claim Made Yes
Woolworths Pet Insurance
NickWoolworths Pet InsuranceSend a private message
Jill P
Jill P

This is just a generic response like others have said.

Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Fee
FeeGreater Melbourne (Inner), VIC

Terrible customer service

published
  • Customer Service
  • Incentivised Review No
Woolworths Pet Insurance
Jason E.Woolworths Pet InsuranceSend a private message
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Cassandra
CassandraSydney, NSW
  • 2 reviews
  • 2 likes

Amazing service! Highly recommend

published

Thankyou to the lovely staff at Woolies pet insurance! Especially a massive shoutout to Brooke who was sensational when my poor Levi had emergency surgery! I had no clue how to claim or what to do and Brooke helped me to understand what needed to be done and even contacted my vet directly for paperwork so that I could focus on my baby! Claim approved 3 days later! Highly recommend to anyone with animals! Thankyou again Woolies

  • Value for Money
  • Transparency
Woolworths Pet Insurance
Ahmed E.Woolworths Pet InsuranceSend a private message
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Very Happy Customer

published

Woolworths pet insurance has been fantastic when paying for my fur babies' surgery and other associated costs. It was all a smooth and quick process. I can't thank Woolworths pet insurance enough, as, without them, I would not have been able to get my fur baby back home. I hope my premium will not go up heavily in my 2nd year.

  • Incentivised Review No
  • Claim Made Yes
Woolworths Pet Insurance
Ahmed E.Woolworths Pet InsuranceSend a private message
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Skye Sydenham
Skye SydenhamSydney, NSW

Don't even bother

published

A customer since 2014, tried to make my first claim in 2021. The woolworths vet decided my dogs 1 visit was 2 seperate issues so for an $800 visit i ended up getting back $12. I asked to cancel and they agreed but offered 3 months free due to the stuff around. Never canceled my policy. Called back to give another shot with 2nd dog added, customer service was WORSE. Paying the exact same price with RSPCA now with $0 excess opposed to $200.

  • Transparency
  • Customer Service
Woolworths Pet Insurance
NickWoolworths Pet InsuranceSend a private message
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Stress reliever! Cannot be more grateful for the service I received

published
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  • Value for Money
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Woolworths Pet Insurance
Ahmed E.Woolworths Pet InsuranceSend a private message
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On phone hold for over 70 minutes just to link everyday rewards card

published
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Questions & Answers

dwsaville
dwsavilleasked
Woolworths Pet Insurance

Can you tell me what level of pet insurance covers IVDD in minature daschunds

No answers
Amanda K.
Amanda K.asked
Woolworths Pet Insurance

Hi, I have two questions.
Does your policy cover BOAS surgery for a pug? Is there any policy benefit covering two puppy’s?
Thank you

1 answer
Woolworths Pet Insurance
Ahmed E.Woolworths Pet InsuranceSend a private message
Catherine F.
Catherine F.asked
Woolworths Pet Insurance

I need to postpone my pet insurance payment from June 15 to July 15 as my husband was in a serious car accident yesterday. I have tried ringing the 1300 number numerous times and also emailed the woolworths address on the pet insurance page. Can you please assist me because noone is responding to my attempts to contact you regarding this matter.
Catherine

1 answer
Woolworths Pet Insurance
Ahmed E.Woolworths Pet InsuranceSend a private message
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Get an answer from our members and Woolworths Pet Insurance representatives

Woolworths Pet Insurance

Details

Compare all 5 Woolworths Pet Insurance
CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollardHollard
Annual Benefit Limit$5,000$10,000$24,000$15,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncludedNot Included
Illness CoverIncludedIncludedIncludedIncluded and Optional Extra
Routine Care CoverOptional ExtraOptional ExtraOptional ExtraNot Included
Tick Paralysis$1,500$1,500$2,000Not Included
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$1,000 if you are hospitalised for 5 or more days$1,200 if you are hospitalised for 5 or more consecutive days$500
Lifetime Cover IncludedIncludedIncludedIncluded
Cooling Off Period21 Days21 Days21 Days21 Days
Consultation FeesNot Included$300$300$300 (House visit consultations included)
Cruciate Ligament Conditions$2,000 per leg, per policy period$3,000 per leg, per policy period$4,000 per leg, per policy periodNot Included
Waiting Period for Illness 30 Days30 Days30 Days30 Days
ManualDownload manualDownload manualDownload manualDownload manualDownload manual
Compare all 5 Woolworths Pet Insurance
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