The Worst Possible Cover you can ever get for your pet
They don't cover necessities (being a comprehensive cover). Any disease that they classify as BREADING they won't cover. Any Holiday Accommodation is not covered. If you want to cancel and they've already paid you once for a regular per visit or vaccine, they will force you to pay the full year.
Run away from it, it's not worth paying the premium
- Standard Cover
- Verified customer
Absolute rip off
Please read the policy statement regarding excess. Your bill must exceed $100 every single time or they won't pay for any of it. whats the point? I'll be shopping elsewhere. It took weeks and weeks for them to look into the first claim.
Love your money but nothing in return
My experience seems to reflect that of many on this review site. Everything is either pre-existing or things that are normal preventative things that are not covered. Since when was cleaning a dog's teeth normal? Sure, I can understand how vaccinations are normal preventative but seriously I wonder what has to be the problem for insurance to cover the outlays.
Lousy value for money without doubt and I am cancelling and would not give them any stars if allowed
I would give them a ‘0’ if I could - don’t go with them.
I have had pet insurance with Woolworths since receiving our dog (as a puppy). I have submitted a few claims. All claims refused as a pre-existing condition. Not sure how it can be pre-existing when we have had cover from day one. They also price jack premiums. Do not go with Woolworths Pet Insurance.
- Comprehensive Cover
- Verified customer
Very poor service
Got a 10 week old puppy and they don’t want to pay anything but happy to take your money they say pre existing condition a load of crap never again what’s the point in having insurance when they won’t pay out anything my poor little boy needs to have eye removed now and do you think they care no all they care about is lining their own pockets with money and we are stuck having to pay it all ourselves was talking to someone from pet insurance called [name removed] and they don’t care and don’t want to pay out I don’t recommend going with them as...they have no heart or soul this was an emergency and they don’t want to pay out just want to take your money will be cancelling our policy and won’t have anything to do with Woolworths ever again including shopping greedy company
In a nutshell, not value for money, and very poor communication.
I have had insurance for 2 dogs from puppy-hood to just over 2 years of age. I have one healthy dog and another dog with gut issues (colitis) that took some time for the vet to sort out in the first year. In the second year they hiked up the premium by around $400 for each dog. The premiums for the healthy dog and the dog that had some gut issues in puppy hood were the same in year 2. So, a total of $1800 annually for 2 small dogs.
Although they insist they sent renewal reminde...rs for both my dogs when the annual premium was due, I did not receive any reminders. (Unfortunately I did not diary note the annual renewal date so I missed out on cancelling.) Also, it turns out that there a lot of little items that the comprehensive insurance doesn't cover. Of course, they have covered themselves in the fine print, and these gripes apparantly are just a part of pet insurance. Additionally, I have found their communications to be very poor. Their answers to queries by email appear to be generic and they rarely answer the query. I have found their communication to be abrupt and in some instances, quite rude. It seems that pet insurance can be dodgy and fraught with problems generally (ref Choice magazine). I will be cancelling just before the current annual premium ends.
Time to contact AFCA?
Received notification that they would not cover an issue due to it being pre-existing. Three years ago the same issue was covered. Surely if it was covered previously it should still be covered. Sent request to have the claim reconsidered including the reference # from when last paid. Still declined. How can something that was not pre-existing 3 years ago now be deemed as such. Will be contacting AFCA.
Dreadful Customer service!
Cancelled my policy but still continued to take money out of my account and refused to reimburse. Complete lack of understanding by their customer service officer . Would not recommend at all!
Don’t buy this policy if you want peace of mind.
At puppy’s first check up she had slight yeast infection. Woolworths wouldn’t pay but also refusing ANY ear treatments for next 18 months! I had the policy from the first day I could at 8 weeks. I had no knowledge of any illness and her ears have since been re checked and cleared of any infection and yet they refuse to cover anything ear related! So puppies cannot be covered for illness at all in the first month of their lives by insurance and if they are sick Woolworths insurance will hold it against them for the next 18 months, at which poin...t they will review it and may or may not choose to cover it moving forward. So much for honesty, transparency or peace of mind. 100% regret going with this company, and would recommend you avoid at all costs! (Literally)
Good cover, service and claims experience
We took out pet insurance with Woolworths 5 yrs ago. From day dot they were there for us. Our first claim happened in week 3 of cover under the accident cover section. Every claim was paid timely. Even through COVID. Throughout they were good to explain what was covered and what not. They took care of things from the start till our very last claim when our dog passed away prematurely due to a tumour. Thank you Woolworths, you did a lot to help us and our fur baby. We can’t thank you enough.
We took out comprehensive pet insurance (with $0 excess) when our rescue pup joined our family at 8 months. Over the years we only really needed it for the occasional vet visit and routine check up benefits, which can be frustrating when the policy increases annually and you're not using it to its full potential - Fast forward 9 years and Benign Lipomas appeared and then intervertebral disc disease which eventually resulted in euthanasia. Woolworths honoured every claim over the course of our policy efficiently and without question, and showed sympathy and compassion at the loss of our beloved family member. We cannot rate them highly enough from our experience .
DO NOT GO WITH THIS COMPANY
This is the worst company I have ever dealt with, they increased my insurance by over $300 without telling me and this was only because i put claims in. It's a rip off and do not go with this company. I also had issues trying to get money back from 90% of my claims.
Absolutely atrocious rip off merchants
Absolutely atrocious, they kept making new claims for the same medical condition on follow up visits for the same condition so I would need to pay extra excesses. Said they are part of the no gap program with Greencross but they hadn't implemented it yet, even though they advertised it. Not worth the price, changed to Pet INsurance Australia, half the price.
Twice in the last two months our Golden Retriever has had an operation and has since sadly passed away. We have had the policy 5 years. Claiming costs was extremely easy and very prompt. Payments were made in under a week with very clear settlement details. All our dealings with Woolworths Pet Insurance have been more than excellent. HIGHLY RECOMMENDED.
- Comprehensive Cover
- Verified customer
Pet insurance top quartile service
Recent and ongoing service very high. Portal an excellent tool portal is easy to use allows tracking of correspondence I highly recommend Woolworths pet insurance our experience has been positive
Absolute rip off
Don’t go near this bunch ! I had insurance for my 11 yr old dog , she got sick and had to have a op ! It’s been 3 weeks and they want full history of everything/ vet she’s been to since a pup !!! I’m cancelling 2 policy’s !! Absolute conn
Highly recommend from my experience.
I have had my dog Archie insured for four years and unfortunately this is the second time he has had to have an operation and I am thrilled with the service from Woolworths. Not only the speed of paying but updating the process, only took a couple of days from start to payment. When you have a sick dog that helps a lot.
Easy claim, easy to use web portal!
The web portal made it very easy to lodge my claim. The service was okay, quick and easy. Though claiming routine checks were easy. Claiming for accident is quite a struggle since it asked my VET back and fort for documents and verification.
Don’t waste your money
Woolworths Pet Insurance ended up being a nightmare to deal with. Their communication is terrible and they only pay out on a very small amount of issues. I cancelled my policy due to being dissatisfied and I was still required to pay monthly instalments after this as I had made claims within the last 12 months OR I was provided the option to pay back the money that was paid out from claims. I paid them almost $1000 in the year to cover my dog and received $445 in claims. Got less than half my money back yet they wanted me to pay it back for cancelling. No insurance company I have ever used has been this bad. Wasted my money!
Absolutely terrible insurance
No benefits paid/unable to claim any money back from them. Absolutely terrible insurance. I never received any benefit from using them. Absolute waste of money! Not worth your money. Chose another pet insurance.
Questions & Answers
I am also wondering about any pantella injuries
bryan mcintyre i want to cancel my pet insurance please
How can I cancel my pet insurance please
quick to take your money but truly a joke when it comes to follow up especially communication- its been weeks and nothing- cancel your credit card sadly.
Elisabeth L.Woolworths Pet Insurance
Hi Naomi, thanks for contacting us about your Pet Insurance policy. We're sorry to hear you're considering cancelling your policy with us. You can cancel your policy by calling our Service Team on 1300 10 1234 between the hours of 9am to 7pm Monday to Friday (EST) or email us at firstname.lastname@example.org with your request, policy number, full name and state. We also know that a lot of pet parents are doing it tough at the moment, and our dedicated team is here to help. If you’re in a vulnerable position or are experiencing financial difficulty, please contact us at email@example.com by emailing our team. Thank you.
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