Woolworths pet insurance provided peace of mind for the life of our Great Dane. Incredible value for money and allowed us to provide the best veterinary care for our Great Dane without financial concern. They were always very efficient approving/rebating claims. The online portal made submitting claims very easy. I have recommended it to numerous family and friends.

Policy number: 03473285. I have been with these thieves for 10 years, and barely claimed. Last week, my poor doggie went in to have his annual scale and clean. He needed 3 teeth removed, requiring blood tests, general anaesthetic and multiple medications. I submitted the claim, and got the $50.00 back for preventative dental checks. My bill was $1100.00. What a pathetic refund, when I pay $1100/year for premiums. I am now cancelling my policy. WHAT A JOKE!!

Absolute waste of money, classified an information of types of things to watch out for with my pet from the medical notes as a pre existing condition and wouldn’t cover anything when it did happen to my pet. The vet recommended the surgery to ensure that we didn’t have an emergency situation and even after a final review by a vet claims officer; it was still denied. The vet should be able to give owners information about specific conditions on certain types of breeds without it affecting an owners insurance. I had explained this and my claim was still rejected. Do not waste your money with this insurer.

Our dog suffered a snake bite. Claiming on our Woolworths pet insurance was hassle free. Our Vet bills were almost $11,000. Woolworths paid the agreed 80% less excess. I simply uploaded the receipts filled on the online form and was paid within 3-4 days. Cannot recommend highly enough!

I have had my dog covered by woolworths pet insurance for 8 years. Have had a couple claims rejected but overall they have been approved. My only gripe with Woolworths pet insurance is how they constantly increase your premiums not by a few dollars but 10s of dollars per year. A bit extreme. Rather than reward loyal customers they are penalized with unreasonable increases. One would be reluctant to make claims for fear of these yearly increases. Starting to be a dissatisfied customer.

Beware of the "affordable premium" when first signing up, it doesn't stay affordable for long. We had 2 dogs insured with Woolworths Pet Insurance, both insured as puppies. One dog is now 3.5 years, the other 2.5 years. We've never claimed for the younger dog and only claimed 3 or 4 times for the older dog and at the point of cancelling the policies, the cost to insure both dogs for 1 year was $2080 per year.

For such young dogs, this seems excessive and certainly not sustainable. Very disappointed.

Made my first claim after kelpie was bitten by brown snake. Received excellent and caring customer service and less than 48hrs after claim I was reimbursed. I recommend them 100%

definately don't go with woolworths pet insurance they put up premiums when ever they like when offering new customers much cheaper policies and when you say to cancel your current policy and take out new cheaper policy they tell you that any previous conditions from 2 years ago won't be covered by the new policy go with someone else

Previously I had written a scathing review for woolworths pet insurance as their website and phone service was atrocious. It seems in the last few months this has been taken on board and things have improved. I can say that the vet assist has been a very good feature and I have utilised it many times. Whilst the phone service and web site still needs some work, the staff are generally very helpful.

Had the insurance for the last 5 years made my first claim my dog got bitten by an insect which has caused an allergic reaction and anaemia. Thinking it would all be covered as bites are covered in my policy went through with the blood transfusion and expensive vet bills put the claim in to find out that my claim was rejected because the bite caused an illness which isnt covered. Everytime i rang took over twenty to thirty minutes to get through to someone to talk about it. Tried to cancel my policy and they cant even do that proper useless DO NOT GET THIS INSURANCE IS GOOD FOR NOTHING

My pup has hip dysplasia (was not pre existing) and even with letter from vet stating that it wasnt they refuse to cover her. Appealed and they still say its pre existing even though all her records say not!!

I took out Woolworth's pet insurance abut 4 months ago for my cat Cora. After reading the reviews online I was a little worried... Especially when my cat started limping and required X-Rays at over $500. The WW's pet portal was easy to use and I was refunded 80% of the cost in under 10 days. A big thumbs up from me!

Took out insurance policy with Hospitalisation, Radiology & Medicines. The first claim on this policy for these three items was rejected. Attempts to call Woolworths Pet Insurance are in vein because they do not answer the phone.
Seems like they have been set up to take premiums, provide no customer service and to reject claims systematically in the first instance

They don't cover necessities (being a comprehensive cover). Any disease that they classify as BREADING they won't cover. Any Holiday Accommodation is not covered. If you want to cancel and they've already paid you once for a regular per visit or vaccine, they will force you to pay the full year.
Run away from it, it's not worth paying the premium

Please read the policy statement regarding excess. Your bill must exceed $100 every single time or they won't pay for any of it. whats the point? I'll be shopping elsewhere. It took weeks and weeks for them to look into the first claim.

My experience seems to reflect that of many on this review site. Everything is either pre-existing or things that are normal preventative things that are not covered. Since when was cleaning a dog's teeth normal? Sure, I can understand how vaccinations are normal preventative but seriously I wonder what has to be the problem for insurance to cover the outlays.

Lousy value for money without doubt and I am cancelling and would not give them any stars if allowed

I have had pet insurance with Woolworths since receiving our dog (as a puppy). I have submitted a few claims. All claims refused as a pre-existing condition. Not sure how it can be pre-existing when we have had cover from day one. They also price jack premiums. Do not go with Woolworths Pet Insurance.