Excellent cover for the life of our Great Dane
Woolworths pet insurance provided peace of mind for the life of our Great Dane. Incredible value for money and allowed us to provide the best veterinary care for our Great Dane without financial concern. They were always very efficient approving/rebating claims. The online portal made submitting claims very easy. I have recommended it to numerous family and friends.
Never use these shonks. They are thieves
Policy number: 03473285. I have been with these thieves for 10 years, and barely claimed. Last week, my poor doggie went in to have his annual scale and clean. He needed 3 teeth removed, requiring blood tests, general anaesthetic and multiple medications. I submitted the claim, and got the $50.00 back for preventative dental checks. My bill was $1100.00. What a pathetic refund, when I pay $1100/year for premiums. I am now cancelling my policy. WHAT A JOKE!!
Rejected claim saying it was pre existing as the vet provided information about common health problems with the breed
Absolute waste of money, classified an information of types of things to watch out for with my pet from the medical notes as a pre existing condition and wouldn’t cover anything when it did happen to my pet. The vet recommended the surgery to ensure that we didn’t have an emergency situation and even after a final review by a vet claims officer; it was still denied. The vet should be able to give owners information about specific conditions on certain types of breeds without it affecting an owners insurance. I had explained this and my claim was still rejected. Do not waste your money with this insurer.
- Standard Cover
- Verified customer
Hassle free claim
Our dog suffered a snake bite. Claiming on our Woolworths pet insurance was hassle free. Our Vet bills were almost $11,000. Woolworths paid the agreed 80% less excess. I simply uploaded the receipts filled on the online form and was paid within 3-4 days. Cannot recommend highly enough!
Premiums are going through the roof yearly!!!!
I have had my dog covered by woolworths pet insurance for 8 years. Have had a couple claims rejected but overall they have been approved. My only gripe with Woolworths pet insurance is how they constantly increase your premiums not by a few dollars but 10s of dollars per year. A bit extreme. Rather than reward loyal customers they are penalized with unreasonable increases. One would be reluctant to make claims for fear of these yearly increases. Starting to be a dissatisfied customer.
Bad value for money
Beware of the "affordable premium" when first signing up, it doesn't stay affordable for long. We had 2 dogs insured with Woolworths Pet Insurance, both insured as puppies. One dog is now 3.5 years, the other 2.5 years. We've never claimed for the younger dog and only claimed 3 or 4 times for the older dog and at the point of cancelling the policies, the cost to insure both dogs for 1 year was $2080 per year.
For such young dogs, this seems excessive and certainly not sustainable. Very disappointed.
Claims submitted online and processed according to Policy
I have been with Woolworths Pet Insurance for over five years. During that period I have submitted claims which were not covered under our policy and have been rejected. I have also submitted claims that were paid according to policy. Recently our three little dogs were bitten by a snake in the back yard. Sadly 2 animals were euthanized and all required intensive care over a few days. Claims submitted by email and dealt with in a compassionate and professional manner. The vet fees were extensive and amounted to over $10,000. I am glad that we w...ere able to recoup 80% of our outgoings after paying the excess. At a time like this we are glad we have pet insurance with Woolworths. The online Pet Portal is great. The operators on the phone are polite and easy to work with.
Great customer service
Made my first claim after kelpie was bitten by brown snake. Received excellent and caring customer service and less than 48hrs after claim I was reimbursed. I recommend them 100%
don't go with woolworths
definately don't go with woolworths pet insurance they put up premiums when ever they like when offering new customers much cheaper policies and when you say to cancel your current policy and take out new cheaper policy they tell you that any previous conditions from 2 years ago won't be covered by the new policy go with someone else
- Comprehensive Cover
- Verified customer
Previously I had written a scathing review for woolworths pet insurance as their website and phone service was atrocious. It seems in the last few months this has been taken on board and things have improved. I can say that the vet assist has been a very good feature and I have utilised it many times. Whilst the phone service and web site still needs some work, the staff are generally very helpful.
No point getting this insurance
Had the insurance for the last 5 years made my first claim my dog got bitten by an insect which has caused an allergic reaction and anaemia. Thinking it would all be covered as bites are covered in my policy went through with the blood transfusion and expensive vet bills put the claim in to find out that my claim was rejected because the bite caused an illness which isnt covered. Everytime i rang took over twenty to thirty minutes to get through to someone to talk about it. Tried to cancel my policy and they cant even do that proper useless DO NOT GET THIS INSURANCE IS GOOD FOR NOTHING
Waste of time/money
My pup has hip dysplasia (was not pre existing) and even with letter from vet stating that it wasnt they refuse to cover her. Appealed and they still say its pre existing even though all her records say not!!
Claimed on insurance for cat - no issues
I took out Woolworth's pet insurance abut 4 months ago for my cat Cora. After reading the reviews online I was a little worried... Especially when my cat started limping and required X-Rays at over $500. The WW's pet portal was easy to use and I was refunded 80% of the cost in under 10 days. A big thumbs up from me!
Scam Alert: They lie about the policy start date
I looked at pet insurance by Woolworths, and was happy to find that the policy start date is the same date as when you purchase your insurance.
As I was about to pick up my little kitten from the hospital this afternoon, I went ahead and purchase an annual coverage, only to be told on the PAYMENT CONFIRMATION PAGE that my policy starts at 23:59 on the date of purchase.
Like who does this? Who needs to use their insurance at the last minute of the day??? I called them but they claimed it was disclosed on their website, they lie to you in you...r face. This was not disclosed anywhere on their quote or anywhere that I could see, prior to committing to pay. This should have been disclosed in BOLD up at the front page so people know what they are getting. Naturally I cancelled the policy. Shame on you Woolworths for trying to scam people.
Poor customer service & refusal to pay claim
Took out insurance policy with Hospitalisation, Radiology & Medicines. The first claim on this policy for these three items was rejected. Attempts to call Woolworths Pet Insurance are in vein because they do not answer the phone.
Seems like they have been set up to take premiums, provide no customer service and to reject claims systematically in the first instance
The Worst Possible Cover you can ever get for your pet
They don't cover necessities (being a comprehensive cover). Any disease that they classify as BREADING they won't cover. Any Holiday Accommodation is not covered. If you want to cancel and they've already paid you once for a regular per visit or vaccine, they will force you to pay the full year.
Run away from it, it's not worth paying the premium
- Standard Cover
- Verified customer
Absolute rip off
Please read the policy statement regarding excess. Your bill must exceed $100 every single time or they won't pay for any of it. whats the point? I'll be shopping elsewhere. It took weeks and weeks for them to look into the first claim.
Love your money but nothing in return
My experience seems to reflect that of many on this review site. Everything is either pre-existing or things that are normal preventative things that are not covered. Since when was cleaning a dog's teeth normal? Sure, I can understand how vaccinations are normal preventative but seriously I wonder what has to be the problem for insurance to cover the outlays.
Lousy value for money without doubt and I am cancelling and would not give them any stars if allowed
I would give them a ‘0’ if I could - don’t go with them.
I have had pet insurance with Woolworths since receiving our dog (as a puppy). I have submitted a few claims. All claims refused as a pre-existing condition. Not sure how it can be pre-existing when we have had cover from day one. They also price jack premiums. Do not go with Woolworths Pet Insurance.
- Comprehensive Cover
- Verified customer
Very poor service
Got a 10 week old puppy and they don’t want to pay anything but happy to take your money they say pre existing condition a load of crap never again what’s the point in having insurance when they won’t pay out anything my poor little boy needs to have eye removed now and do you think they care no all they care about is lining their own pockets with money and we are stuck having to pay it all ourselves was talking to someone from pet insurance called [name removed] and they don’t care and don’t want to pay out I don’t recommend going with them as...they have no heart or soul this was an emergency and they don’t want to pay out just want to take your money will be cancelling our policy and won’t have anything to do with Woolworths ever again including shopping greedy company
Questions & Answers
My 3 year old male Maltese Shih Tzu cross is terrified and severely traumatized of thunder and even slight rumbling. Is there any way of calming him to help him get through it?
Hi doyou cover Luxating patella?
I am also wondering about any pantella injuries
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$5,000||$10,000||$24,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 80%||Up to 80%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Optional Extra||Optional Extra|
|Emergency Boarding Fees||$500 if you are hospitalised for 5 or more consecutive days||$1,000 if you are hospitalised for 5 or more days||$1,200 if you are hospitalised for 5 or more consecutive days|
|Cooling Off Period||21 Days||21 Days||21 Days|
|Consultation Fees||Not Included||$300||$300|
|Cruciate Ligament Conditions||$1,500||$2,600||$2,600|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
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