World Nomads Travel Insurance

If you are a scuba diver joining a liveaboard and looking to get your equipments covered by this insurance, LOOK someplace else. DO NOT WASTE YOUR TIME and MONEY getting it from World Nomads!!!
I'm extremely disappointed with World Nomad’s / AIG’s handling of my claim for my damaged scuba diving equipment which is a Seac BCD. The whole point of purchasing insurance was to ensure that I would be covered in case of such incidents. However, when I filed my claim, they denied it, asking for the BCD receipt from which I purchased years ago. Ridiculo

It was recommended to me by the friend and and good and ethical company. It ended up to be way more expensive than many others. The extras of $100 is not clearly explained to you and I spend 6 h waiting on a phone, week waiting for email reply! Ever time hearing the same story.... Sorry but we expecting more the usual amount of calls/claim we apologise for a waiting and inconvenience blah blah.... Here is the email to make a complaint.
Horrible experience. Ale the extras I only claim $400 so I received $300 and I paid $173. I will never never use them again or recommend it!

I was in Phillipines and was robbed and bashed of all my gear.. I have police reports everything needed for my claim … I paid 1600 dollars for insurance which I thought was a reputable company but it’s been month that have not even responded to my emails or any thing … all I have recieved from them is a blank statement blaming Covid for delays lol … what a scam … better of using a bigger insurance company these people are crooks

Claim denied after trip cancellation due to an emergency presentation the day of the flight. The insurance claim is denied because the condition is pre-existing despite never having been treated or diagnosed. Symptoms of abdo pain existed prior to going into Hospital therefore it was considered pre-existing. I am disappointed as I have used World Nomads many times and will now carefully review all travel insurers PDS. The old saying "Insurance is great until you make a claim". The funny thing is the claim was approx $2000 in total and I usuall

Conditions that are "similar", but unrelated to, a condition that was subject to a previous claim ARE NOT COVERED.  In their own words:

"If you were to develop a new stomach condition not related to the previous stomach issue but a similar condition you would not be covered due to it would be considered pre-existing unless it was due to an injury or something totally unrelated."

This is a shocking and appalling loophole, especially for a policy that is marketed towards long term travellers, who are likely to get separate but "similar condit

I bought the most expensive plan to cover a trip I was taking and I was very careful to read all the fine print to understand what is and isn't covered. My trip was cancelled due to events outside of my control at Heathrow Airport this summer that resulted in missing a paid outdoor excursion. This should have been covered under the insurance I bought through World Nomad. It was denied even after submitting 15 pages of proof and documentation. Just know that the company that actually insures the World Nomad Policies spends all their resources to

When I try to make a claim online (at the world nomads website), I kept getting the following message:

"Download & complete a claim form. Unfortunately, this type of claim is not yet supported online."

So then I tried to find a phone number to call and tried to call this number twice: 1-844-207-1930

But both times I was told by the TripMate agents that they can't help me make a claim through World Nomads. (They don't have access to the membership dashboard.) They also said that World Nomads doesn't have a phone number.

I tried finding ev

They simply declined our claim, stating that the incident we had happened during a pandemic. We had extra expenses because of an unforseen change of plans and there was nothing we could do about it. When we submitted the claim, their negative answer was justified by "it happened during a pandemic and pandemics are not covered".

Took two months to provide any correspondence on claim, unable to answer emails and calls. Unable to provided decision on claim. They don't answer the phone, I left my number for a call back but they haven't, I've filled out online enquiries but they don't respond. Loads of bad reviews in the last few weeks for this insurer. STAY AWAY from world nomads

Great company, as long as you don't have to face a pandemic after having bought a policy.
When you need the travel insurance, they're completely absent. When they want you to pay for your plan, they are always there for you.

we organised for a policy for my son to Peru from Australia in February. We spoke to them and then bought it on line. At no time were we informed that he would not be covered for the coronavirus. There were no alerts concerning travel in Australia or Peru, no alerts at all for anywhere except China at the time so no you cant say everyone was aware of the situation and it was a known issue from 31/1/2020. If you couldn't cover him then fine but you were either accepting new insurance polices and not informing people of the coverage for coronavirus or you have retrospectively changed your coverage to avoid liability. You should be ashamed of yourselves.