World2Cover

Easy to navigate the web site. Many existing medical conditions already included. Very helpful and courteous when speaking on the telephone. Haven't traveled as yet so can't say how a claim would go and hope I don't have to find out. I am sure they will be helpful. Ian Show details ·  1

Good part - I received very good assistance from your phone person when I had a problem purchasing from an existing quote. My problem was that I couldn't purchase online, because the link from the quote took me to an unpopulated "Get a Quote" page. Show details

Run don’t waste your money, there is a reason this company is cheap because they’re nasty as well. Several flight delays that caused us to miss booked tours, paid for accommodation. Several documents were submitted as evidence but this company play hard play and decline claims. Avoid at all costs, pay the extra go elsewhere Show details

Absolutely do not get travel insurance from this company. Our holiday was ruined by the cruise ship we were on and when I put in a claim they found a loophole and denied us any compensation even though we travelled across the world for the cruise. It is an absolute joke. Show details

Abby was very helpful and patient in working out where I had gone wrong with the form I will use World2Cover every time now for our travel insurance requirements , thankyou :) Show details ·  1

I recently travelled to Bali I had a medical problem were I needed to contact a doctor who had to come to my hotel room I placed a claim with World 2Cover and the response was very quick and easy to use I was extremely satisfied with the service they provided and would highly recommend this company Show details ·  1

Great value for money!!! fortunately didn't had to make any claim and hopefully those who will be using World2Cover won't be either. It's gives you a peace of mind every day knowing if anything happens you covered. Highly recommended. Show details ·  1

Luggage damaged upon arrival into Zurich. Was unable to repair. Filed claim that night while overseas - took 4 months to get any response. Purchased new luggage and gradually got reimbursed after 6 months and after multiple emails claiming they had not received suffice information. I got sick or resending same docs honestly. Never again! No communication and just no support. Felt alone during overseas trip with no communication. Show details

STAY AWAY FROM THIS COMPANY - Snowstorms leaving Japan caused our family to miss a connecting business class flight. We called World2Cover to confirm this incident was covered and on advice from the World2Cover representative informing us we could book a like for like ticket we went ahead and booked another flight business class paying directly.… Read more

Upon returning to Australia, we made a claim for the cost of the tickets and found out because we booked our original flights with points, they valued the points we received back from the missed flight at ridiculously high rate. As a result, we ended up being over $10,000 out of pocket. We thought insurance was to insulate us from loss but not with World2Cover. Be careful with this company, their service is terrible, and you never speak with the same person twice. Very disappointing result. If you make a claim, you will be in for a fight to get fairly compensated. Look for more reputable insurers and stay away from World2Cover. CHECK OUT ALL THE 1 STAR REVIEWS.

If I could rate it zero I would. I lodged a claim soon after my accident early June 2024- the claim was paid early May 2025. The entire claim process was time consuming and confusing and I am a lawyer- so if I found it hard, how does anyone get a claim from them paid?! They asked me to provide information from the Airline which was impossible for… Read more

me to do- as the airline wouldn't provide it and then they said my entire claim was denied because of this. I only finally got some kind of resolution when I made a complaint to the Australian Financial Complaint Authority (AFCA) and I was persistent in my explanations as to why their approach was flawed. At no point in the claim process did they explain to meet that it was actually 2 claims until I received 2 separate payments and 2 lots of excess deductions- and even then nobody explained why, I worked it out myself. I DO NOT recommend this company and will NEVER use them again.

Needed to make a claim due to a cancelled flight, world2cover quickly addressed my claim (within a week), and processed the return payment swiftly. Overall, great value for money - this cover was £0 excess - and really quick, smooth & efficient claims process! Would recommend :) Show details ·  1

Spoke with Mackenzie as I needed further information before applying for Travel Insurance. Mackenzie was very helpful and polite providing exceptional customer Service Show details ·  1

Our Daughter got sick whilst on Holiday in Sri Lanka in January '25. World2Cover paid the hospital claim within a month after all requested documents were forwarded. Best Travel Insurance we have been with so far. Have been to South East Asia with them since and heading to the South Pacific at the end of the year and will be having Travel… Read more ·  1

Insurance with them again. No problems and speedy payment. Cant ask for more, better than all other Travel Insurers we been with!

From getting a quote to purchasing cover with existing medical issues was so fast and easy and very affordable too. Our customer service agent Sinni was absolutely amazing and so helpful and super quick. Sinning would have to be the nicest and most knowledgeable customer service provider ive ever dealt with, she made the entire process so effortless. I highly recommend Show details ·  1

Easy to choose type of cover and good value for money. Had to change dates and that was easy to do over the phone. I can’t remember the persons name but was very nice and helpful I would consider World2Cover again for travel insurance Show details ·  1

Great coverage for what I needed. Good price when compared to other companies. Easy to set up, well explained all through the setting up process. Very happy overall. Show details ·  1

I found World2Cover to have competitive pricing and comprehensive cover! No excess is a real bonus. Peace of mind when travelling. I have used them multiple times for my international trips! Easy to takeout with user friendly website. Show details ·  1

really good cover, paid out claim in full, service a little slow – I took out travel insurance for skiing in Niseko Japan for myself and my 2 children. some minor mishaps, physio treatment and equipment totalling $3k. used the online claims process. yes a little slow in processing, but in the end, full payment less deductible, at a good exchange rate, within 25 days. so yes, I would use this company again. Show details

DONT WASTE YOUR MONEY ON THIS COMPANY! THEY WILL NOT PAY YOU !!!!! – Never again will I take insurance out with them . Took them over 6 months and countless phone calls/ emails and complaints to get a rejected claim. Got stuck in Singapore on layover due to falling ill and I’m glad I chose to stay in a hotel rather than a hospital because they paid out zero dollars to me. Customer service even admitted on the… Read more

phone the extra papers i had to supply during the process sat on someone’s desk for 2 months not looked at. Maybe not tell a person this it looks very bad !!!!! Out of pocket thousands and not one cent from these people and good luck getting a response they will only respond if you call and even when they say they will call you back they don’t . I took this insurance out thinking I was covered . Waste of money go elsewhere . Your policies and processing claims is a joke you need to work on this to be more efficient and more considerate to what a person went through. I would have taken something and didn’t need everything approved but to get zero dollars is a joke . Tell them nothing when your situation is happening as they will act like they care but they use this against you when it’s time to make a claim .Be warned !!

Shocking - is a scam! – WARNING - they will not pay out. We are waiting for a claim for almost 2 years! Just keep asking for more details from Qantas, even closed the the claim so we had to start again. A literal scam. Show details

Worst Travel Insurance ever if you have to make a claim – We made 2 claims whilst traveling to Europe for 5 weeks all related to an unexpected illness for my husband. World 2 Cover were the most unresponsive, unprofessional and useless company I have ever dealt with. I have never made a claim for travel insurance but the whole process was the lengthiest process ever. It has been 3 mths and still no… Read more

payment received. I received every excuse under the sun and whilst they denied 1 claim because my husband didnt go to the DR the 2nd claim is still yet to be paid. Never once did I receive a phone call from there team. Even made a complaint that was supposed to go to the complaints team but a claims person contacted me to do absolutely nothing. I travel overseas every year and will never use this company again. The price was good but you never know how good an insurance company is until you use them and these guys are the worst ever. Dont BUY!

An insurance company that does not care! – They paid out most of my claims. However it took me countless emails and phone calls to follow up with them because there was hardly any response from them for 2 months! Their agreed turnaround was 10 business days from date of submission, I followed up on the 15th day, to be met with a request for more information on the 16th day. Once submitted,… Read more

didn't hear from them. I followed up on the 20th day and they tell me the clock starts again after submission of more information! Unacceptable! Gave them the benefit of doubt, followed up on the 30th day, still no response. Subsequently I raised a complaint to them, that finally got me a call from the Claim reviewer who again asked for more information. Though he promised to finalised the claim within the week, I had to follow up again after 1 week to be told it's still under review. I followed up again 1 week later, gave them a piece of my mind about how unprofessional they are and they do not have a customer focus in mind. Finally received an approved letter few days after that unfriendly email. By then I was just thankful that they approved 90% of my claim that I am not bothered to argue with them about the remaining items.

For this claim, it has cost me more in time and energy than the dollar value itself! Maybe this is their tactic of wearing you down, approve the minimum and hope you won't fight for the rest.

My advice, stay away! read all other feedback below and my experience. This is not a good company. You've been warned!

Watch out or World2Cover, they are terrible! – I would never again use World2Cover travel insurance! I have two valid tarvel claims with them and they havent actioned one and it has been over eight weeks since it was lodged. They never get back to you and only do something when you ring. One of my claims for a Doctor's visit to attend to my illness was declined. This has just been appealed… Read more

but I have had no follow up from them. Seriously take my advice and avoid this company as they will do anythng to avoid paying a claim.

Run away from them – Terrible service! Submitted a claim for a cancelled flight. Have not heard back from the insurance company for almost 3 weeks. I had to call them to know what was the status of the case. It felt they were only looking into my case while I was on the phone with their Customer Service, just to be told that their Top plan insurance policy did not… Read more

cover any "exceptional circumstance". What is the point of taking a travel insurance if the company does not cover flight cancellation made by the airline???!!!!

Nothing but positive experiences – I have had nothing but positive experiences with World2Cover. Unfortunately, two holidays to Bali ending in sickness. A little slow to respond, however have retrieved my lost money back both times and will continue to get insurance through this company. Show details

Paid medical claim - which was our priority – We were recommended by a nurse friend who does insurance retrievals (ie, she gets on a plane and medically assists people who are injured and accompanies them home). We think medical is the most important reason for travel insurance! While we were away our 9 year old got a lurgy that lasted for several weeks. I was able to open a case while we… Read more

were away and get advice (some of which I didn't take as it didn't escalate). On return home I submitted receipts for several visits to doctors, taxis to get to doctors and everything they prescribed including antibiotics, prebiotics and hydralites. Paid without comment.... at the end of our trip we were a bit caught up in political unrest in Guatemala and decided we should leave a few days early, so I called for advice. They weren't super helpful, basically said "do what you think is right and make a claim and then we'll assess it", which does not help with decision making. As it was the airline changed our flight for free and we never put in a claim for the $200 odd we were out of pocket for prepaid AirBnB.

Absolutely terrible insurance company – They delay their assessment for as long as possible and then deny claims other insurance companies would never deny. They have an out clause for everything in their PDS so they can deny any claims that comes their way. Avoid them at all cost! Show details

AVOID AT ALL COSTS – AVOID AT ALL COSTS. We had been using World2Cover for the last couple of years. Earlier this year my wife was travelling in Sri Lanka and had her bag stolen. Having supplied endless information and it now being over 4months they are still refusing to pay out. Impossible to deal with! Show details

Poor insurance company / service - do not purchase with them – I had looked forward to my trip however had to cancel due to natural disaster, the hotel airline transfers day trips were all amazing and refunded everything in full, perfect great service. The insurance company on the other hand that’s another story, first they offered me $5 what a joke! Then it was escalated under their term where if was… Read more

something out my control (which it was as I am not the sky which makes the rain and floods) they only offered 70% refund they felt they deserved $40 when zero work and insurance had been used!

They were refunded this partial 70% last week and still following up now for the refund and a tax invoice! I have all evidence which I am happy to post as well to back up my service, responses and follow ups!

I should have got 100% refund due to this being cancelled out of control but this company seem to think that there bigger that Hilton and virgin to not give full refund but those big companies did.

Highly reccomend stay clear of this company, only Have their interests not the customers.