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WorldRemit
2.4 from 495 reviews

Reviews

2.4

495 reviews
5
(128)
4
(44)
3
(17)
2
(25)
1
(281)
  • Transparency
    1.5 (99)
  • Rates and Fees
    2.2 (74)
  • Timeliness
    1.5 (78)
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Smith

SmithVictoria

Worst service I have ever used

published

I have sent money almost 4 weeks back and still I didn’t get my funds or refund. I recommend everyone please don’t trust this company. The worst service I have ever used.

Transparency
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Jay V.

Jay V.Perth, WA

Beware!! its a fraudulent site!!

published

I have used them for few small business transactions initially. when started using them more, they just blocked all my money in the name of security and now not even answering where my money is. I am reporting to the concerned agencies. they are anything else but a legit money transfer business.

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Pratik S.

Pratik S.

Worst money transferring service

published

I checked and compared many websites for fund transfer to Nepal and found worldremit to be fast and reasonable. I created an account on 24 July and made two big transactions between 1:30pm - 2:30pm.
- I was told due to POLI transfer hadn’t reached worldremit. However, the amounts had already been deducted by my bank and confirmed by one of their representatives.
- I was then told because the next day is Saturday, no transactions would happen.
- I have been told today that they do not have any control over the money and have emailed their local partners who might process the transactions by the end of the day today or tomorrow.

What has been advertised on the website is false and shouldn’t be trusted.

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Abb

AbbPerth, WA

Worst services

published

How can you cancel my transaction just after giving you my personal information your customers service will always be telling lies all the time.Now l can’t use world remit ever

Transparency
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Lekh

LekhSydney, NSW

  • 3 reviews
  • 4 likes

Worst ever money Transfer Service and Customer Service

published

This is the worst remit i have come across. Worst customer service. Sent money on 08/07/2020 today is 17th they still have no idea whats happening. Upon calling they just have only one answer. Money is with their local partner and they are waiting confirmation from their local partner and everyday is the same story. On 14th i cancelled the transaction but today is 17th and status shows cancellation is on progress. Upon asking they say they are waiting funds from POLI. What a shameless service and excuses. Avoid at any cost

Transparency
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Horrible service

published

One of the worst service i have used, they lying all the time. Its been 4 days and still processing , sucks. This dozy company doesn't comply as they said same day service, worst service ever. Their customer service horrible and sucks, one of the worst and terrible service. Don't use, it's scam. If I can , I could give less than zero rating,sucks.

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  • Verified customer

Don't use this scam!!!

published

Don't use this scam!!! I've got already scammed!!!. I've lost my money and never arrived my money. Support is horrible and they never release your funds and keep telling you lies. Don't don't use this service!!!!! You will definitely get scammed!!!

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  • Verified customer

Horrible service

published

They withdraw money before confirmation of transaction validity. Once withdrawn immediately if the transaction fails, the refund process takes up to 7 days to complete. After complaining, the service rep claims to be a subservient of their computer system. Beware of any company where a computer controls people! As you can see based other reviews this is common practice for this company.

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sajan.blueheaven13

sajan.blueheaven13Canberra 2600, ACT

Poor customer service

published

Very bad service. Customer service is very bad.
Its been 5 days i have transferred money its still saying processing. World remit doesn’t comply their same day money promise. Never going to use world remit in future. Its not trustworthy enough.

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Unreliable

published

They have become unreliable, nearly caused the life of a loved one I sent money to for a medical emergency. The transaction was cancelled without my authorisation and they attributed it to a network problem. This is the 4th time they failed me in a time of emergency. I have advised all my friends to look elsewhere.

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Gul Mohar N.

Gul Mohar N.Greater Melbourne (Metropolitan), VIC

worst service ever

published

worst money transfer service ever.i transferred the money and got a message from world remit that there is a delay in transfer fuel to technical problem.it has now been 16 days and the recipient hasn't recived the money and they have the worst customer service dont even reply.i have lost money.Beware and dont use the service of tou dont wanna lose your money.

Transparency
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Timeliness
Verena M.

Verena M.Perth, WA

  • Verified customer

Horrible customer service

published

I sent a transfer first time. Mid transfer, the rate changed and I was shortchanged. I tried to dispute it with them. Called 3 times and they cannot explain and raise it further.
The email responses I get are robotic and don't address the issue. They gave me 4 excuses. How unprofessional and im sure illegal to quote you on a rate and it changes mid transfer.
Its a rip off. What kind of foreign exhange company does that.
Only positive is timeframe for transfer was good

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Timeliness
Vader

VaderMrlbourne

  • 3 reviews
  • 13 likes
  • Verified customer

Terrible Service!

published
Transparency
Timeliness
Sindhu

SindhuGreater Melbourne (Inner), VIC

  • 2 reviews

Not a trust worthy service as promised

published

They promise you that the amount will be deposited in one hour or one day .. no such trust worthy service . It’s been 8 days still my account shows in processing .

Transparency
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Timeliness

Very disappointing service

published

My transfer transaction was sent to the receiver twice after they sent me error message ‘system out of order’ while trying to make the transaction, only for me to repeat the whole transfer process again and ended finding out that the transfer went through twice. Trying to call their customer service number the number rings and cuts at the end. I emailed and chat with their agent, only to be told I can not get a refund smh.

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Sujan

SujanGreater Melbourne (Inner), VIC

Not happy with the service

published

I have made a transfer to overseas and its been more than 48 hrs and still it says waiting for authorization. I have tried to call to the worldremit office but at the end there is no response at all and same with the chat with agent service. I found it really bad and frustrating please follow up with my transaction.

Rates and Fees
2 comments
WorldRemit
WorldRemit Q.WorldRemit

If this is still ongoing, please update your review with your customer number so that we can identify your account. Thanks.

Sujan
Sujan

Thank you worldrwmit

charlene

charleneDarwin, NT

  • 2 reviews
  • 3 likes
  • Verified customer

Sent $25 for birthday to Bali - she just go 200 rupiah -

published

so it cost me A$28.99 and she just got 200 rupiah which is nothing????
Please explain! Or BEWARE
I just want someone to explain as there is no Contact or site to ask for an explanation. The AAAC in Aust should make them have sone email or phone number tk make contact when problems arise!

Transparency
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Timeliness
2 comments
charlene
charlene

Please check what happened to my second payment as I sent just under $30 and they got less than 29cents Australian - I am going to the AAAC if I don't get a reply to my request in 24 hours

charlene
charlene

Doesn't process fast as claimed

published

Not a single notification where my is at or tracking location by SMS for sender or recipient... It's not as fast a process as they claim... I get this...

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Lina S.

Lina S.Sydney, NSW

  • Verified customer

Where is my refund ?

published
Transparency
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Timeliness
  • Verified customer

Unreliable at times

published

Been using this service to send money for a while, had an issue with waiting for authorisation. Got my issue resolved, however it took them a while to do so.

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Questions & Answers

Ifeoluwa

Ifeoluwaasked

What is going on someome sent money to me from Germany and the transaction was cancel and the money was not refunded back to the person account what is going on....for the past 7 days

No answers
Omojiade

Omojiadeasked

Please I want to know why my transfer is saying waiting authorisation is been almost 24hrs and nothing has been sent to me.

No answers
Ssemaganda Abudy

Ssemaganda Abudyasked

Someone sent me money from USA to Uganda East Africa in my wallet but I’ve not received any notification/sms or email about the transaction,I told him to report the problem they told him that I need to complete my online registration,my app is fully registered plus even if it wasn’t fully registered why haven’t worldremit sent me a notification about my money that they sent ... can he request and the money be sent via mobile money instead of wallet?

No answers

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