Terrible service - Bunch of Liars
Transaction haven't been processed yet despite countless calls to customer service. Every time i am getting same reply that is under review team. There is no feedback or true status of the transaction. The slogan instant transfer is big fat lie.
Scam Artists or Criminal activity. Worst experience ever!
Transaction 38319748 on 1 April 2019. Aprils fool! No results yet. They stall at all cost. Complaints are deferred, if you complain, they blame the recipient and if the recipient complains they blame you. They try to shame or humiliate you or the recipient. Any excuse to stall or defer your request is pounced upon to use against you. Who gets the interest earned on your money after 3 months?
Scam artists taking advantage of seniors
Parents made a transaction, they entered all correct details yet they receive conflicting messages saying details are inaccurate, or the transaction was successful. Receipent has not received the funds. Customer service have no idea how to speak English. Fair trade will be notified should this not be resolved.
The worst money sending method
My money has been deducted twice. For that they said it will be refunded and Few days ago I’ve send $145 which automatically gets deducted when I send the amount. It happened twice at the same time which I complained about it and yesterday morning it got charged again for $145.
Very annoying when our accounts get into minus because of such a service.
Transferred money 5days ago. Money can't go through because on technical problem.customer carer useless as they r bullied by technical dept not telling them what d technical problem is.can't get refund..No one can explain what d problem is or when it will be resolved
Absolutely disappointing service. Made first bank transfer 5 working days ago (10/04/2019). Transaction cancelled for reason unknown on same day. Request for refund made immediately but till now no positive outcome. Customer support on the phone are poorly trained and have language issues. Assumptions made instead of presenting facts. No co-ordination of case investigation. Different case number evolved instead of maintaining the original one complicating the issue. Was told the transaction was voided and refunded but have not recieved anything. Transaction was executed via a third party software (Poli) within WorldRemit website. Was told to check with my own bank and Poli without any details of contact nor reference details regarding the transaction. Do not have the courtesy to assist. Still waiting. Very disappointing.
Most Dishonest! Ridiculous and Liars! They won't respond you in ages
Already gave them details of a Recall of my money that went to a different bank account! Called up hundred times to know who their agent is in India. Still no answer! The worst ever transfer system. Don't ever use this service. I just wonder if they had any stars! And yeah if any of you world remit staff are reading this review then my transaction number is 37938368 (already quoted them 10000 times over the phone)
Waste of time and money
Worst service... transferred money in 29th March... neither can they offer a refund nor can they get the money in the nominated account... Not trustworthy business... have called more than 100 times, still can’t offer any help...
No care or responsibility
I was part of an online scam & used world remit. When I rang up to report the case, having spoken to my bank & the police, world remit showed no interest in my problem at all. I will continue to work through with the police & also lodge a case with the finance ombudsman.
It's been more than 24 hours. Money not yet transfered
I sent money yesterday. They took the money out of the bank but the money never went through to the recipient. I'm Starting to think worldremit is a scam!!!! They said it is instant but more than 24 hours is no where near instant!!! Stay far away from this.
Tried sending money via world remit before getting verified and had my account disabled. Have had some difficulty getting back on. Also want to know if you can send money through ING
You need to understand how they operate!!
I had three transfers to two recipients, however WorldRemit use local partners in other countries so you need to know the local transfer codes and not the international transfer codes, albeit the app / order form is vague and unclear on this point. If there is a mistake or a change required for the recipient information you need to wait five business days plus one additional business day from the time (WorldRemit) send the information to their (local agent) and for their (local agent) to acknowledge the transfer. If you contact the call centre you receive a very average response as they want to tell you things and not listen to what is required in terms of resolution with a few exceptions... At least I know what I am dealing with now.... forewarned is forearmed as a customer... not good, not the worst and not great!
have been a loyal customer of world remit until this week.
Please do not use world remit. I made a transaction which was cancelled by them without any explanation, I am in australia and understand npp would mean funds can be returned immediately.
I am being told it will need to be 2-3 days before my funds, which they at world remit have kept from me will be returned. No explanation apart from their criteria was not met, but I have changed none of my details from all prior transactions.
If they can cancel, they should return the funds as quickly as it was cancelled or within 24hrs.
Something does not appear right.
My urgent transfer is delayed
I have used worldremit for many years for small transactions and there has been no issue. This is the first time I made substantial transaction to family who needs the money urgently and I am disappointed that the money is still hanging in the balance after it left my account. I called their office and after been left for 30 mins, the person on hone told me the money is with a third party and they cannot do anything about it. I am been directed to "the third party" that I have no contact on any contract with. If world remit set this system up and there is an issue you will expect them to own it and chase it. To ask me to follow up my money that left my account is a break of the trust I have had in them. I will follow this up because this is a lot of money that I am not prepared to loose. I am now going to start a negative campaign that people risk loosing their money by engaging this service. Issues now resolved and have revised my rating. There is need for improving telephone follow up.
I have been using WR and largely no issues until my transaction in mid Feb. Money debited from account and no credit on destination. WR is saying transaction is not showing on their system. I have sent evidence with statement of account but they are not interested in looking further. I have never seen such a behaviour from a global brand. No empathy. No CAN Do attitude.
We used this service to transfer money for our niece's birthday to India. The transfer went fine but the money did not reach the recipient. We are struggling to get out funds refunded are being bounced around wasting a lot of time. Worldremit has asked us to get the recipients bank statements and provide to them - as embarrassing as this is we, and they obliged but still no sign of funds.
I have lost trust in world remit ...Please read
I made two transfers through world remit to an India bank account and the transfers are still in processing . As per the customer service team , there is a system issue with their India partner and hence the money is stuck and they do not have an ETA. This money was critical as I has a family who has been hospitalized and need this money urgently . As world remit would see , this is not a small amount of money being transferred and needs to be dealt with urgently . I am now so frustrated that I am going to engage the financial ombudsman and a legal representative and if required the police and media . Holding onto someone's money with no visibility to return is illegal . Including the transaction numbers below if someone cares to resolve this and better communicate with me before I go down the legal route
36332495 and 36307465
Hassle free and reliable
I have been using this service for 5 months and impressed with the speed of transferring. Easy app to use and hassle free. Recipient in Indonesia receives funds inside 3 hours.
Do not use worldremit.they lost my money transfer twice and never called me even after raising complaints..and their rates are high..dont deal with dodgy people especially when your dealing with money..lesson for me!!!
If i could give this 10 star i would!
Very good service. Fast and realible! Hassle free. My money gets delivered to my loved ones straight away, not even a few days but few hours even seconds! How awesome is that? Especially on emergency purposes! Love et! Recommend this one. high security for ur money aswell all details are easily seen on every transaction. I made mistake on inputting a wrong acct number and they emailed me straight away And fix it! Im out of words
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