- Verified customer
Simply the Best!
I have been using World Remit to transfer money to India for over three years. There has never been an instance when we have encountered any kind of problem. It has just gotten better over the years. A year or two ago, the money transferred took at least half a day to reach the recipients bank account. Now, it reaches within minutes. Whats even better is that all of this comes at a very small commission paid. I strongly recommend World Remit for a quick, safe and convenient method of money transfer.
They pinched my money
I send money to colombia but the money never was deliver then I asked my money back. They said the money was freezing from bancolombia and they dont want cancel the transaction and I have to wait until bancolombia wants give me my money back. So I dont know when
Worst service ever
Long verification process that took days.
Website was down to check anything.
Agents unapologetic and don't seem to make an effort to understand customer's perspective
WR saying they have tried to call while there was no record of call on my phone from them..more than once
Agents both through phone and email seem to have No enough information of to give appropriate answer and they seem to just send stored robotic templates.
You have a lot to catch up with WR!
We send money to some of my wife's relatives in Colombia. It is normally available on the same day. Now two of the payments have taken over a week to process and two were available the same day: all were to the same bank, from the same bank, and each for the same amount. There seems no logical explanation for this. On previous occasions, to the same accounts and for the same amounts, there had been no delays.
I have been using World Remit now for about 6 months to regularly transfer money from Australia to Cameroon. Previously, I had been using either Money Gram or Western Union. The service has been reliable and swift! The recipient in Cameroon always has received a sms text and then collected the money in cash without any difficulty.
I use WR very regularly. In almost all the occasions, my deposits were made very quickly. However, the last one was not. My money has been held for days. It has not been remitted and has not been returned to me.
I wish I had read the comments made by others before using WR ever.
Money deducted then Account disabled.
Yesterday I transferred money from Australia and money was deducted. I logged out and immediately I tried to log in and couldn'tt after few attempts. It said account temporarily disabled due to unusual activity. Seriously, this is first time this happened since 5 years and frustrating. I need to transfer immediately in a day and worldremit said transfer same day so I chose it. Moreover, no SMS or email was received by me unlike earlier times which is suspicious of the transparency of the transfer service. Now I have to find another option to send. Terrible service.
Please do something quick as it is a serious issue.
- Verified customer
Amount not been transferred instantly
I have been a loyal customer ofWorld Remit.I noticed that when I send AUD 9000 + world remit does not instantly send the amount to my bank in India.Last week I sent a substantial amount and I had to call up WR customer service and only then my money was credited to my bank in India.Yesterday I sent the same amount 9000 plus and when the amount was not credited to my account in India, I called up WR and the lady whom I spoke to gave me a silly excuse that they have not received the amount from Poli.My account shows the amount has been sent to W...R.She couldnt help me and asked me to wait until Monday .Even though WR advertises that money goes to the bank account of the receiver instantly,am afraid to tell you the truth. For smaller amounts, there is no problem.Its when I sent a lump sum on both occasions I went through agony.The amount I transferred yesterday via WR has not been credited to my account in Infia.They didnt even acknowledge receipt of the sum.No email nor mobile messages was sent to me.I am deeply saddened by the inefficiency of WR.They should honour what they advertise instant money transfer. Hope they will improve the service and not let down the valued customers like me Regards Kohinoor.
Lost $1880 USD
I sent some funds to a company account and received a message saying that the money was credited by the recipent only to find out that no funds were credited to their account. Its been 11days since I notified worldremit and nothing has been done. I am totally dissapointed.
UPDATED - Worst and Most Frustrating Experience!
Update - Amy got in contact with me on Saturday (almost a week after the initial transaction) and though I was much calmer, she listened and provided an update and details of the steps they are taking. She called again as soon as there was another update a few days later and was reassuring that the money was on its way back to me. I received a text message confirming that the transaction was cancelled and was advised I will have it back in my account within about 4 days. Updated my review & rating to reflect my experience, I'm thankful to Amy, ...but the initial customer services received was severely lacking, thus only updated to 2 stars. Tried sending money to my aged mother, she then received an e-mail with active links from a third party and thought it was a scam, blocked her bank account and I tried to cancel the transaction. The transaction could not be stopped and I have been advised that it has been received by my mother, but it hasn't. The customer services is appalling - they are rude, unhelpful and don't read e-mails or customer notes & correspondence, so you end up repeating yourself multiple times and they don't answer any specific questions. I just can't get over how rude they are and we did the right thing by contacting them, especially if there is a potential scam in play, but I am treated as if I did something wrong. I also still have NO idea where my money is, nor do I know how long it will take to resolve, who is responsible or what is going on. I will never use WorldRemit again and will tell the whole world to avoid. To WorldRemit - Can you please tell me where my money is and answer my questions?? Also, please assign 1 customer service person to a case, instead of the revolving door / repeating myself process you have in place now? And try treating your customers with respect and friendliness instead of the extremely rude attitude used by your officers. Worst and most frustrating experience ever.
I originally gave a very favorable review for this company, but have recently changed my mind completely. I am sending money weekly to keep a dying relative alive and twice now the processing has been delayed, causing life and death concerns. This last time I sent the transfer early Tuesday morning and didn't get the notification of completion of processing until Friday afternoon. This caused a major life and death trauma situation. Took them days to respond and they eventually responded by saying that the case will be closed as they haven't heard from me in a while??? Very slack, apathetic attitude towards customers
$4000 went missing for 1 week
I sent money to my boyfriend for an upcoming holiday. Well first I was accused of not having met my boyfriend in real life. It was sent for review and my transaction was not approved and my account cancelled, with no reason given apart from to look at the ts &cs. (Which i did and no rule was broken) i think they just assumed as my boyfriend is Albanian that it was dodgy. I'm well respected and so is my partner. Anyway none if that matters. What matters is that $4000 was missing for over a week. I was told I would get it back in 3 days. I...t took 8 days, 8 days of not knowing if I had been scammed or ripped off. Very bad experience UPDATE: I have updated my rating due to the amazing experience I had with Amy who took the time to listen to me and have my case looked into. She was knowledgable kind and efficient.
Worldremit: helping fraudster take your money!
We were the victims of a $1000 fraud involving their services and notified them immediately. The next day we were told that it was ''too late'' and the money was sent to ''someone overseas'' and there is nothing they can do about it.
It's unbelievable how easy it is for someone to commit a fraud on their site!
Why would they care, they make money out of the transactions anyways
And don't even try to get information about who scammed you and where the money went, they won't give it to you for ''security reasons'' bla bla bla
You should be ashamed of yourselves!
- Verified customer
Bad experience and bad service
I heard about worldremit through an old friend. I made a transaction of 190,000 JPY since August 26th but worldremit would not complete my transaction unless I call them and unfortunately for me my spoken English is terribly bad, I can easily translate any written text on my screen to Japanese but they wouldn't transfer my call to anyone who can communicate with me in Japanese. Each time I call I barely understand the language, I sent them a mail but they insisted my money is on hold. Now I want a refund they would not reply my email. I have s...ent them statement of my account to refund me but they won't reply my emails. Case number: 09109980 transaction number: ETZWR45435506 account id: WR4918809 email: [email address removed] Such a bad customer service.
- Verified customer
Horrible and poor customer service
I heard about worldremit through an old friend. I made a transaction of 190,000 JPY since August 26th but worldremit would not complete my transaction unless I call them and unfortunately for me my spoken English is terribly bad, I can easily translate any written text on my screen to Japanese but they wouldn't transfer my call to anyone who can communicate with me in Japanese. Each time I call I barely understand the language, I sent them a mail but they insisted my money is on hold. Now I want a refund they would not reply my email. I have s...ent them statement of my account to refund me but they won't reply my emails. Case number: 09109980 transaction number: ETZWR45435506 account id: WR4918809 email: email@example.com Such a bad customer service.
I used from couple of months before and I send money from them but now they give me low rates with transactions fees compare to other online sender. I think warm more money and they have huge name in international students but my suggestion is use other forex exchanger to make great rate and more money to your home country. I request for supervisor but he call me after several days.
The reviewer stated that an incentive was offered for this review
Horrible!!! Do not use them at all
This is the worst wire transfer service ever. Do not send money through them. At all.. I have been seeding money to my mother every month and there is technical difficulties every month. This month it has been worst.. I did not know that is possible. They send me two back to back emails saying the transaction was completed and its facing technical difficulties. Which one is it???? Really?? called customer service. Been on hold of 25 mins when asked to talk to a manager.
Still waiting for the money to be sent
Needed to send a large amount of cash to my wife in the Philippines while she was there on holiday. I went through all the steps and sent the cash to her Philippine bank account....well what a bloody disaster, 4 days later the money is still not there, they have requested bank statements, passport photos, payslips, driver licences, employer contacts...you name it they want it, all emails are mechanically answered with thousands of apologies but no action and they never answer the phone inside of 40 minutes.
Never again, avoid avoid.....
If I could give zero ,I would
Useless !!! I opened an account ,to send money O.S. cause I was purchasing from a supplier ,but soon realised I spelt the suppliers name wrong ,so logged onto to my new account and changed the suppliers spelling to the correct way in the section world remit supply ...Now I just recieved an email saying my transfer was unsuccessful and my account is closed !!!!!
No reason given , I had money in the account ,now I feel I dont trust this company at all ...Ive never had issues with western union or paypal...I do not reccomend this company
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Questions & Answers
I send money to a account after i payed the account is deactivated so what is wrong how can i get my account of money back?
How Can i Get my accont back?
Please provide your account number so we can check.
please, I made a mistake with the receiver name when sending money to someone, how can I edit the name because the transaction is already sent and I need to edit the name before the person can pick it up, any help, please?
No problem, please call us or send a message to firstname.lastname@example.org and one of our agents will assist you.
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