Reviewer Photos & Videos
Unprofessional bad service. WR doesn't talk to local partners and has minimum visibility on transaction
I transferred money to Chile on the 3rd of March 2020. Since then I've been getting very confusing emails and text messages assuring me that funds are available on the other end but receiver wasn't able to collect them.
Every time I would call I was told that funds are available but after me insisting to check properly the operator would come back to me saying that local partner needs additional information.
I filled in declarations that local partner didn't bother to translate from English to Spanish and I was asked to provide same details all...
Terrible terrible terrible
Ignored emails for up to three weeks and flat out just didn't respond to other emails. They kept me in 'verifying ID' status for a week (supposed to be 48 hours) for me to find out they were never able to verify me because I was using the wrong country's passport. They didnt tell me that, just kept me in 'verifying id' mode and still took the money from my account. I ended up cancelling the transaction in early January 2020, and am still trying to locate my money. I would rather nail my tongue to a table every morning than deal with this company.
I'll never again use your dodgy service.
I transferred from Australia to America and after 8 business days the transaction hasn't been done. They say it's 1-3 business days, not true. 4 days ago I requested a cancellation and the transaction hasn't been canceled yet. I just hope I'm not scammed. I'll never use your service again and I'll post as many bad reviews as I can.. you don't deserve to be in business. People send money overseas because we have a need and you don't take it seriously
- Verified customer
Transaction 55642991. Poor product without any security whatsoever (phone validation, account recovery).
Worst customer support I ever dealt with. If you have any problem or request, they will send automatic replies requesting nonsense information.
Delays.. Documents supplied still no response.
I initiated a transfer of funds last week. The funds were urgent. I have used WorldRemit before but smaller amounts. I send a slightly bigger amount and the delay and questions kept on coming. I submitted the confidential documents and information requested. There is zero response. The chat experts say I will get a response BUT nothing is happening. I worry that this transfer could just go down the drain. If my funds were to be refunded today they maybe worthless due to the current rate fluctuations! I budgeted on last weeks Au$ to USD rate..!
Very incompetent workers. Why? See pictures.
How can you tell me different things on the same day? Is this how your customer service do their job? Please do your job well.
I want a refund of my money.
This money is a hard earned money. Stop scamming people with your nonsense, incompetent service.
Not recommendable to other people. Your customer service doesn’t even know what they’re doing.
Stealing from Excel Children's Care Bukenya - Day 22 and still not honoured
So I have caught you ut blatantly lying to me, not once, but twice in this email. I have told you multiple times the money is for the entire orphanage. You say I have only just clarified this for you. I have the email proof of this and you can check back for yourself. You say the recipient's details in "transactions [removed] and [removed], your recipient details are different than the pending transaction." Check my account and those 2 transactions against the pending one...They are all exactly the same information...Check my account and your r...ecords!!! Your exact words to me: Hi Jenn Carol, Thanks for confirming that it's for the whole orphanage and not for a specific student. On your previous emails, we didn't receive a confirmation from you stating this. I have passed this information to our agents in Uganda to process the transaction. Please note that as a peer to peer service, we don't offer donation services at this time but individuals can send personal funds to an individual as a gesture of goodwill. Please be advised that Absa is not our agent in Uganda and as a highly regulated money transfer company, WorldRemit and our partners may require additional information to process transactions.
Terrible and worse service for refunds
Initiated a transaction . It was declined. Told my bank didn’t match my account(perplexing!!! My name is same). Spoke to customer service and they have absolutely no idea how to deal with situation. They use scripted message to blame your bank. If you can debit money automatically, why can’t you refund automatically?
Do we have to take your team to the ombudsman or AFCA?
Now waiting for refunds and given scripted messages. Think before you use them. If I can have a negative review, I would have give them.
Don't waste your time!
Rude and arrogant staff.
They really do not want your businesses. I have used multiple other remittance companies and this is the worst by far!!!!!
It took me nearly 1 hour to speak with a supervisor. They keep refusing to put you through. Only persistence gets you there but still, they do not care about the customers... Don't waste your time!
And if you cancel, you can expect a long wait to get your money back...Quick to take your money but slow to return it...
Funds never transferred as Promised correctly
I made a transfer from my own Australian Account to my own Singapore DBS Account. Its been a week and the funds have still not showed up in my Singapore Account. I have been continuously classing DBS and World Remit 3-4 times a day for updates. I only get a consistent communication saying World Remit has made the payment on 4th Feb and check with your receiving. My Receiving bank have checked all funds yet to be cleared for 3 days now and provided proof of my account statement that no funds were ever transferred by Worldremit.
I have been reque...
Account Disabled - No explanation
I am extremely disappointed in World Remit whereby they cancelled my transaction and closed my account without giving any reason despite multiple requests. I only signed up with this organisation because I was advised that the service and rates were better than Western Union. However I have been using Western Union for many years, transferring money every month for family support and never had any issues.
- Verified customer
Worst: Most Unreliable Application
This is the worst money transfer application that I have come across. I tried this app to transfer my money overseas from Australia to India. Unfortunately, they did not stand by their advertisment of Fast Transfers, It is more than 25 days that I have been calling and emailing their customer service and asking for the status of my transaction. All they say is, " We will get back to you when we get an update, which they have never done". They don't have any contacts with their local partners. They leave their customers high and dry. I made the ...transfer to go on a group trip, but unfortunately my travel dates have now already been passed and due to world remit I lost an entire trip, bulks of money, time and occasions etc. In the end now when I am asking them to cancel my transaction 10 days ago, they told me that my transaction has been cancelled and I will get a refund within 7 days of time, and now after 10 days when I didn't get any refund back I called them asking the situation, and they said the cancellation didn't get completed at that time. THEY HAVE THE WORST CUSTOMER SERVICE, NO ONE HAS ANY KNOWLEDGE, NO TRAINING, NO HONESTY. Please see the attached screenshots as a proof.
Invasion of privacy wanting to know what my occupation is and where I got the money am sending from and worse asking for my bank statement. Rude from manager too. Called a million times to cancel my transaction and it still not canceled. When I asked staff what is pending she said she couldn’t tell me and I can’t speak to the so called review team. No timeline could be given they said they are dealing with other transactions. Very disappointed. I wouldn’t recommend them at all. This is supposedly Australia but the correspondent was from England but I can swear it from Asia somewhere.
Idiot customer service rep.
Pray that you don't ever need to contact the customer service. I tried calling them because my transaction was delayed by over one day which is unusual, but the lady who to my despair picked up, is an absolute moron. I had to hang up cos the fool was just annoying. I would normally use other transfer agents but I started using worldremit because it was cheaper, now I have to go back to using other agents, maybe a bit pricey, but at this point, worth every cent.
Worst customer service ever
I sent money for cash pick up to a friend in the third world country, she went for pick up and was told that her name on ID doesn't correspond with the one on file which I admit and tried to correct the name and advised her to go back for pick up but she was told that the transaction has been Locked.
I contacted worldremit they told me they will have to contact their local partner to unlock it which I accepted and explained to my recepient. I gave them couple of days to unlock the transaction but nothing came out about it and I got frustrated ...that I demanded for refund but the customer care attendance is been very rude and arrogant explaining to me that before they can process my refund they need to get a refund from their local partner. My question is, do I have a contract with their local partner and the answer is no. I am dealing with WorldRemit not their local partner. This very transaction was done on the 2nd January but still yet they never delivered the money nor refunded me. I have made a call to the customer care to delete my account with WorldRemit and process my refund but they refused. Everyone before of worldremit.
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Questions & Answers
Do u work on weekend?
Hi Tajinder, we're available 24/7! Please note that due to COVID-19 safety measures we are operating with less support team members so it's taking us longer to get to your query and some of our services may be affected. Please visit this link for our customer service line: https://www.worldremit.com/en/contact-us
Hi. Please is it possible for the world remit transaction number to be 12?
Hi Pri, for any questions or concerns, please contact us and our customer service team will be happy to help:https://www.worldremit.com/en/contact-us
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