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Don't waste your time!
Rude and arrogant staff.
They really do not want your businesses. I have used multiple other remittance companies and this is the worst by far!!!!!
It took me nearly 1 hour to speak with a supervisor. They keep refusing to put you through. Only persistence gets you there but still, they do not care about the customers... Don't waste your time!
And if you cancel, you can expect a long wait to get your money back...Quick to take your money but slow to return it...
Funds never transferred as Promised correctly
I made a transfer from my own Australian Account to my own Singapore DBS Account. Its been a week and the funds have still not showed up in my Singapore Account. I have been continuously classing DBS and World Remit 3-4 times a day for updates. I only get a consistent communication saying World Remit has made the payment on 4th Feb and check with your receiving. My Receiving bank have checked all funds yet to be cleared for 3 days now and provided proof of my account statement that no funds were ever transferred by Worldremit.
I have been reque...
Account Disabled - No explanation
I am extremely disappointed in World Remit whereby they cancelled my transaction and closed my account without giving any reason despite multiple requests. I only signed up with this organisation because I was advised that the service and rates were better than Western Union. However I have been using Western Union for many years, transferring money every month for family support and never had any issues.
- Verified customer
Worst: Most Unreliable Application
This is the worst money transfer application that I have come across. I tried this app to transfer my money overseas from Australia to India. Unfortunately, they did not stand by their advertisment of Fast Transfers, It is more than 25 days that I have been calling and emailing their customer service and asking for the status of my transaction. All they say is, " We will get back to you when we get an update, which they have never done". They don't have any contacts with their local partners. They leave their customers high and dry. I made the ...transfer to go on a group trip, but unfortunately my travel dates have now already been passed and due to world remit I lost an entire trip, bulks of money, time and occasions etc. In the end now when I am asking them to cancel my transaction 10 days ago, they told me that my transaction has been cancelled and I will get a refund within 7 days of time, and now after 10 days when I didn't get any refund back I called them asking the situation, and they said the cancellation didn't get completed at that time. THEY HAVE THE WORST CUSTOMER SERVICE, NO ONE HAS ANY KNOWLEDGE, NO TRAINING, NO HONESTY. Please see the attached screenshots as a proof.
Invasion of privacy wanting to know what my occupation is and where I got the money am sending from and worse asking for my bank statement. Rude from manager too. Called a million times to cancel my transaction and it still not canceled. When I asked staff what is pending she said she couldn’t tell me and I can’t speak to the so called review team. No timeline could be given they said they are dealing with other transactions. Very disappointed. I wouldn’t recommend them at all. This is supposedly Australia but the correspondent was from England but I can swear it from Asia somewhere.
Idiot customer service rep.
Pray that you don't ever need to contact the customer service. I tried calling them because my transaction was delayed by over one day which is unusual, but the lady who to my despair picked up, is an absolute moron. I had to hang up cos the fool was just annoying. I would normally use other transfer agents but I started using worldremit because it was cheaper, now I have to go back to using other agents, maybe a bit pricey, but at this point, worth every cent.
Worst customer service ever
I sent money for cash pick up to a friend in the third world country, she went for pick up and was told that her name on ID doesn't correspond with the one on file which I admit and tried to correct the name and advised her to go back for pick up but she was told that the transaction has been Locked.
I contacted worldremit they told me they will have to contact their local partner to unlock it which I accepted and explained to my recepient. I gave them couple of days to unlock the transaction but nothing came out about it and I got frustrated ...that I demanded for refund but the customer care attendance is been very rude and arrogant explaining to me that before they can process my refund they need to get a refund from their local partner. My question is, do I have a contract with their local partner and the answer is no. I am dealing with WorldRemit not their local partner. This very transaction was done on the 2nd January but still yet they never delivered the money nor refunded me. I have made a call to the customer care to delete my account with WorldRemit and process my refund but they refused. Everyone before of worldremit.
Worst Customer Service and Having issues every time I send the Money
The World Remit is having technical issues with the Local partner in India and they are not sending the Money to the Recipients. I did use world Remit nearly 5 times in the last 3 weeks sending Big amounts, For Every transaction I make , After the money is deducted from my bank the status shows as failed. I need to call to the Customer service and Go through them at least 3-4 times for every Transaction. My Money is held with World Remit and Recipients is not getting the Money into Bank account.
Every time I talk to customer service they Blame the Local partner, Saying Our Local Partner is having Issue we can't do anything.
Don't use world remit if you need money Quicker.
Very disgusting service. My refund didn’t came back in time because of that I couldn’t send money in time to the person. Faced lot of problem email sent to me said 1-3 working days when i called on third day customer service said 7 working days and blamed everything on my bank where western union transferred money back in my account in less than 12 hours. Disgusting service
Welcome to the Third month waiting for a refund case number 09640871
Horrendous customer care and problem soling from this company. No visible escalation, you think waiting on hold for 67 minutes to speak to a supervisor will lead to some support. The supervisor has no idea of your case or what he can do to help, he uses the same exact standard replies that initial call centre operator uses and then in the middle of your call hangs up.
Emails get replied with the standard 'we are investigating we will get back to you" 4 weeks later no you have still not gotten even a courtesy update that your issues are actuall...
WorldRemit is a DODGY / FRAUDULENT company -Part 1
I have been using WorldRemit for over a year and have referred couple of friends. Sadly, their service and integrity has changed over the years. Most of my friends I refereed to WorldRemit, have stopped using the app totally due to transaction delays, unresponsive customer service, dodgy verification.
On 24th December 2019, I did a transaction of AUD 3,000 plus to my parent in Nigeria. We both received email and SMS that the money is received at the recipient account. On checking the account balance, no money was credited. I sent an email to Wo...
Think twice before it they are fraud
Transaction number 52244277. I sent money to india. They hold the money for while after that i call them. They ask me for my id. I provided my id. Still they held my money for a while after that i request for cancellation. They are saying about of the cancellation. I haven’t got any email from them. I said to them how long i have to wait they didn’t get me a particular time. Now everyday i call them. They gives same answer. U have to wait. So don’t use this service.
Scam company! YOU WILL NOT GET YOUR MONEY!
Transaction number :51497304. Please do not trust this company, they will hold your funds and never reimburse you. I have corresponded them innumerable times regarding my refund as they did not transfer the funds to the recipient. To my utter dismay, they are disregarding my emails and they purposely keep terminating the line connection when enquiring about the refund over the phone or come up with utterly absurd excuses as to how their local partners are holding the funds and technical issues are affecting the refund process..absolutely atroci...ous!. They claim that they refund will be processed within 7 working days, however I have been hearing different time frames from various customer representative, they are evidently lying as they do not intend to refund the money. If you are in the same situation as me then please take immediate action, I'm just about to report this to the action fraud police and my bank. There is no other way to get this resolved. I urge you to not use this transfer service, it's a scam.
Worst currency transfer experience of my life
Transferred AUD to a programmer in Vietnam.
WorldRemit cancelled the transaction and closed my account so I that I was unable to leave a dissatisfied customer review. High quality gig economy worker still remains unpaid and our funds are yet to be returned.
Extorting Personal Information- WORST SERVICE
I have used this service for almost 4years without issues and have refered them to several people. But have completely lost my trust in them now. "WORSE SERVICE"
I made transaction to pay up a friend for a a favor, 240AUD.
WorldRemit withheld the transaction for a week, asking me to provide details of my relationship with the recipient (which I did), my employment contract (which I did), and bank statement showing the transaction (which I didn't). I didn't give them my bank statement because I felt that was personal information I did not sig...n up to offering. I felt I had given them enough evidence to process this transaction, but they withheld the transaction for more days sending stupid, vague, robotic emails. The call staff also adopted the same approach.."we are sorry mum, you have to respond to our security team". I went on to cancel the account after two week, and sent an email to that effect. They assured me the money will be returned to my account.
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Questions & Answers
Money was sent to my account , all details are correct but the name is "iyanu " but she mistakenly type "iyonu" I didn't get the money here and the money as been sent to the account with the wrong last name what can I do pls .?
My sister send me money through worldremit, and I was about to cash the money 5 minutes worldremit cancelled the transaction with out the consent of the sender. Why all this about?
Please reach out to your sender to be able to contact us regarding transaction and account specifics. We would love to be able to assist you or your sender with questions that you may have. Your sender can be able to get in contact with us directly here: https://www.worldremit.com/en/contact-us
Someone sent me money through worldremit and i've been told to pay a transaction fee of 150 dollars. please how true is that?
Hi Bismark, this doesn't sound right. Please ask your sender to contact us so we can look into the issue. https://www.worldremit.com/en/contact-us Thanks!
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