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Cancelation takes more than 1 month!
My cancellation and refund experience with them is a joke! It is more than a month now and they said they will follow up with it and blame this and that.
Be Warned! if you want to cancel a transaction, the chance is you lost the patient of fighting for your money!
Beware! Dont use World Remit
I sent a money transfer from Australia to Canada to help with a relative secure a house. Its been 20 days since I process the payment from my bank and still waiting for them to send to recipient. Its a material amount of money and can understand if they require further documents to support the source of funds which I am able to provide but they have never taken action until I lodged a complaint with Financial Ombudsman. This company is bogus and holding onto my money for a long time is illegal. This was my first to use World Remit and never again! So im writing this review to warn would be customers not to deal with this company! I hope to have their license cancelled.
Terrible company to remit
I have used World remit for a year, when they suddenly asked for personal financial details, such as bank account records, despite never using a bank account with them. They asked for pay slipe, passport copy etc. When i said i would not submit those details and wanted my money returned they indicated i would not get it unlss i submitted the details they requested. This is very suspicious, they said they had an international regulatory body that had asked for them.
Worst service ever
I send money with this company many times but the last time I sent it they took the money from my account and come up with every weak excuse why they couldn't send it to the person. Then after they had my money for over 2 weeks they sent me a email and message saying it was ready for the person to pick up . But when they went to pick up the money they said it was not there so 6 hours after there email saying it was ready to pick up it was this whole money transfer was for a friend Birthday so the money arrived 2 weeks after the Birthday and I s...ent it 2 days before the Birthday day. So 2 weeks and 2 days to do a money transfer that should have taken less than a hour. The only thing they did fast was take my money out of my bank account. So anyone thinking of using this service be very very careful
Business is flawed.
Transfer never made it. Took 10 days and +10 calls to get the money back. Each time your talking to someone different who takes 10 minutes to work out whats going on. Then my account was cancelled with no explanation. Friendly customer service. Horrible business.
They keep lying about emailing me when they are done for more than four weeks. Poor customer service. They muted my call
Worldremit blocked my account five weeks ago because I sent money to my family for a building project. They requested my bank statements & my relationship with the recipients, I provided all that they asked. They stated that they "will send an email" when they are done. I called them today, they muted my call. I have been using their service for close to six years now. I am yet to receive an update for over four weeks now. I called them today and they muted my call. How unprofessional, Worldremit
Expensive fees.. Lousy customer service.
After being a customer of nearly 10years & paying their high fees due to convenience of collection, account was cancelled for no reason. Terrible customer service as well. Do not use.
Funds disappeared with no trace on the WorldRemit app. THIEF!
The money I transferred using Worldremit app on 16th April 2021, while progress and the transfer were successful. However quick in a few seconds, the money was disappeared with no trace. I checked my bank account to show my transaction already been taken by Worldremit. I emailed them the issue but they quickly closed the case straightway without a solution. I tried to call them via National Relay Service (because I am Deaf). The 5th times I called they (on the phone, lady name is [Name Removed]) talked the same story try to solve the issue and ...will be called back repeat and repeat for the past 3 months. They hanged me out. No response at all. My BankSA attempted to call Worldremit for several times. BankSA told me to report it to police as they believed that money have been taken by Worldremit. Never ever use worldremit ever again!
REFUND TAKING SO LONG
Have used Worldremit for a 8 years until this happened. Money deducted on my bank account and the recipient did not receive it. Talked to the virtual chat until I got a case number and they stated it was forwarded to the finance department. 21 days after, still no refund. I have been patient with calling their customer service and chatting with virtual agents. So disappointing! and now reading the last few comments that it has been happening. What is worldremit doing to our hard-earned money?? Just REFUND the money back in my bank account!
Refund for cancelled transaction
This is the worst money transfer service I have come across so far. They used to be good and very efficient but now they are just a shadow of their former self, they don't deserve even one star. I am still waiting for my refund for a cancelled transaction 3 weeks after the fact. They keep saying they have processed the refund and for me to check with my bank. My bank has no record of such a transaction in the system. Best to keep away from such trouble.
Unsuccessful money transfer
I had filled all the details as required and transferred money. My money went out of my account and it shows on world remit app that it’s processing. The next day they asked me to submit my ID details which I did. On the page of the app it show “transaction complete” but when you click in there then it shows processing only. I went online chat 4times they all tell me the same thing not virtual though but nothing happened, now midday Monday I have asked them to cancel and return my money. Most pathetic horrible experience I have come across to banking sector. I wouldn’t recommend anyone else. If it takes this long and I can’t help some who is desperately need money is very sad
World remit not contactable
I was transacting money to Kenya but it was not successful. I have money pending in my account for four days now. I was not able to complete this transaction but money was debited from my account. I've attempted to contact world remit in vain. There line keeps redirecting you to online FAQ. Their virtual assistant is no use to clients and their have no staff online to chat with. How do I solve my problem if I can't get hold of anyone in this service. It's very frustrating. My money is pending and the bank cannot do anything unless it's cleared by world remit. I need a solution please WR. I've been your customer for more than 6 years and this is
I was a happy customer. Not anymore!
I have been using World Remit, regularly, every week or so. I send money to my fiancée and our child, they are overseas, waiting out COVID restrictions, so we can get their respective visas.
I sent a transaction 2 days ago, like I normally do. My fiancée asked if I am sure I sent it, as she didn’t get the SMS/Text message from World Remit, confirming to her that it was sent.
And it begins!!!
I waited several hours, telling myself “it is just a delay, nothing bad!”
I contacted World Remit.
They told me I should have been notified that World...Remit require additional information to support my identity, where my sources of income came from, bank statements and proof of funds. On top of that, after explaining, that the recipients are my fiancée and OUR son, they had the cheek to ask me “have you ever met in real life”..... they then told me “you should have got an email from us requesting this information”. They were right. The date was 4th of May 2021, an email popped up into my mails dated “Expired 2018”.
Unsatisfactory Customer Service
I have been using World Remit for about 2 years to satisfactorily transfer money to Cameroon and Zambia. Initially, when I needed to phone their Help number in Australia, I never needed to wait more than a few minutes. Recently in 2021, the waiting time has been endless and their call - back service never responds! If some failure in the transfer occurs, how do I contact them!
Lost my money and they do not seem to find a solution
I did a transaction to Guinea, I was told the money has been delivered to the recipient but she did not receive the money. She was told the service was down and to come back later. I contact WorldRemit about this so many times over the past 4 months and they cannot seem to resolve this. I will not trust them with my money.
Questions & Answers
Why does my transfer says waiting authorization?
After failing to resolve an issue with a Worldremit on the phone, she hanged up on me and immediately sent me an email service telling me that the Worldremit email will no longer be available to me, neither are they picking up my calls.
They had written to me assuring me of correcting big error made in making multiple unauthorized transfers.
How does one contact Worldremit if even their Live chat is permanently unavailable?
Hello, I have this concern. My friend has supposed to send me a money worthing 5,300 pesos but he accidentally send it to a 10 digit gcash number (gcash number is always 11 digits) the last number is missing. Can we please apply for a refund on this? I have received a message saying that it has been transferred but the money is nowhere to be found as the money wallet number is misleading 1 digit, there is no way that it could be send to someone. Can we please have your actions on this matter it's not a small amount of money.
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