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WorldRemit
2.6 from 414 reviews

Bad experience and bad service

I heard about worldremit through an old friend. I made a transaction of 190,000 JPY since August 26th but worldremit would not complete my transaction unless I call them and unfortunately for me my spoken English is terribly bad, I can easily translate any written text on my screen to Japanese but they wouldn't transfer my call to anyone who can communicate with me in Japanese. Each time I call I barely understand the language, I sent them a mail but they insisted my money is on hold. Now I want a refund they would not reply my email. I have sent them statement of my account to refund me but they won't reply my emails.
Case number: 09109980 transaction number: ETZWR45435506
account id: WR4918809
email: [email address removed]
Such a bad customer service.

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1 comment
Hello Sachiko, We are sorry to hear about your experience. A Japanese speaker will call you today to discuss your concerns. Kind regards, WorldRemit

Horrible and poor customer service

I heard about worldremit through an old friend. I made a transaction of 190,000 JPY since August 26th but worldremit would not complete my transaction unless I call them and unfortunately for me my spoken English is terribly bad, I can easily translate any written text on my screen to Japanese but they wouldn't transfer my call to anyone who can communicate with me in Japanese. Each time I call I barely understand the language, I sent them a mail but they insisted my money is on hold. Now I want a refund they would not reply my email. I have sent them statement of my account to refund me but they won't reply my emails.
Case number: 09109980 transaction number: ETZWR45435506
account id: WR4918809
email: 8acchi2acchi9@gmail.com
Such a bad customer service.

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1 comment
Hello Sachiko, We are sorry to hear about your experience. A Japanese speaker will call you today to discuss your concerns. Kind regards, WorldRemit

It's horrible

I used from couple of months before and I send money from them but now they give me low rates with transactions fees compare to other online sender. I think warm more money and they have huge name in international students but my suggestion is use other forex exchanger to make great rate and more money to your home country. I request for supervisor but he call me after several days.

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1 comment
Hello Kripal, Thank you for your feedback. Our rates and fees do change and are dependent on a variety of factors. The best way to get an accurate quote is to go onto our site and enter the details for the transaction you wish to place. You'll be given a quote immediately and you don't even need to login until you are ready to send. You can also sign up for our exchange rate notifications so you can create a transaction when you desire. Kind regards, WorldRemit

Horrible!!! Do not use them at all

This is the worst wire transfer service ever. Do not send money through them. At all.. I have been seeding money to my mother every month and there is technical difficulties every month. This month it has been worst.. I did not know that is possible. They send me two back to back emails saying the transaction was completed and its facing technical difficulties. Which one is it???? Really?? called customer service. Been on hold of 25 mins when asked to talk to a manager.

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3 comments
Hello, We are sorry to hear this. Please provide us your transaction number or customer ID so we can locate your account and contact you to discuss your concerns. Kind regards, WorldRemitI have already cancelled my transaction.Hello, Thank you for updating us. Kind regards, WorldRemit

Still waiting for the money to be sent

Needed to send a large amount of cash to my wife in the Philippines while she was there on holiday. I went through all the steps and sent the cash to her Philippine bank account....well what a bloody disaster, 4 days later the money is still not there, they have requested bank statements, passport photos, payslips, driver licences, employer contacts...you name it they want it, all emails are mechanically answered with thousands of apologies but no action and they never answer the phone inside of 40 minutes.
Never again, avoid avoid.....

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1 comment
Hello Senoma, Thank you for reaching out to us. Please provide us your transaction number or customer ID for further assistance. Kind regards WorldRemit

If I could give zero ,I would

Useless !!! I opened an account ,to send money O.S. cause I was purchasing from a supplier ,but soon realised I spelt the suppliers name wrong ,so logged onto to my new account and changed the suppliers spelling to the correct way in the section world remit supply ...Now I just recieved an email saying my transfer was unsuccessful and my account is closed !!!!!
No reason given , I had money in the account ,now I feel I dont trust this company at all ...Ive never had issues with western union or paypal...I do not reccomend this company

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1 comment
Hello Lou, We are sorry to hear about this. We'd be happy to see what happened with your transaction and account. Please provide us your customer ID or transaction number. Kind regards, WorldRemit

I hereby advise everyone to stay away from this scammer - WorldRemit

I have lodged a police report that I have been scammed by WorldRemit. I hereby advise everyone to stay away from this scammer.

My online fund transfer of SGD$200 to WorldRemit's OCBC bank account in Jun 2019 was withheld.

After submitted my ID, an email was sent to me confirming their approval. I proceeded to deposit SGD$200 into WorldRemit's OCBC bank account. But when I logged in to my online WorldRemit account, its stated unverified.

As such, I contacted its customers service in Singapore. I was then asked a few stupid questions and the staff abruptly told me my WorldRemit account must be cancelled immediately and with a very stupid reason saying that fund remittance was not allowed.

After the tele-conversation was over, I found my WorldRemit account blocked with my funds stuck in it. It was obviously a ploy to induce me to deposit fund after clearing my KYC but later told that my KYC was not successful. Since then, there was not response from WorldRemit. The staff just kept quiet that prompted me to write to MAS to uncover the scam.

I have urged MAS to review WorldRemit’s remittance licence and to investigate its unethical way of promoting its remittance services by giving generous referral incentives and eventually lured its customers to deposit fund by falsified approval given online, as an attempt to carry out fraudulent activity.

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1 comment
Hi Gary, We are sorry to you had a poor experience with us. We would look like to look into this further. Please provide us with your customer ID or transaction number so we can assist you further. Many thanks, WorldRemit

Worldremit.

Worldremit. I have been using it for the past year for money transfer and never been any issues at all and it s so easy to use the app money is transferred in 24 hours.i recommend them highly.i have spoken to There customer service and always been treated with respect. I will always use them in the future.

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1 comment
Hi Louj, Thank you for your positive feedback! Please don't hesitate to contact us for any assistance. Kind regards, WorldRemit

Bad Experience and Bad Service - Misleading!

For a 'reputable' money transfer agency, surely paying customers can expect better.
Ten days ago I sent some money to my mrs in Casablanca, Morocco and told her to pick up the money from any of the 'pick-up locations' as described on the worldremit website. With two little kids, my mrs had the laborious and fruitless task of going from one pick-up location to another being rejected at each location. She was made to look like a fool expecting a pick-up at those locations.
Only after calling worldremit and a lengthy wait on the phone, I was told where exactly the money can be picked up and that the pick-up locations mentioned on the worldremit website are no longer in service. Suffice to say, I put in a complaint. About a week later I received an email and also missed a call from worldremit (presumably to deal with the complaint). I called back but to no avail which prompted me to write this very review. Only moments ago I checked and found that the worldremit website has still NOT been updated - so just like my mrs, many other paying customers are continuously made go to through the arduous trips and embarassment. Professional? I highly doubt it - next time I'd rather pay a bit more at WU and save myself from the headaches.

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3 comments
Hello, We are so sorry to hear about your experience. Can you please provide us your transaction number or customer ID so we can locate your account and assist you. We look forward to hearing from you. Kind regards, WorldremitMAR44439036Hello, We have sent you an email to the email address registered to the WorldRemit account for the transaction number you provided for further discussion. You can also call one of our toll-free customer service numbers found on our website under "Contact Us" to speak with a customer representative. Kind regards, Worldremit

Closed account and delayed email response

I sent money last tuesday for my grandpa's burial and website said that transaction went through and confirmed with the notification from my bank that money was taken out BUT, when my sister tried to claim the money, its says cant be found. I sent an email on the same day that I wrote down a wrong email address BUT, did not get any response within their timeline so I sent a follow-up email. I was then told that my account was closed due to fail verification process (has something to do with my wrong emaili guess) and was not informed on the same email whem am I going to get my money back. Still waiting AGAIN for their response.

1 comment
Hello Janek, We are so sorry to hear about your experience. Can you please provide us your transaction number or customer ID so we can locate your account and assist you. We look forward to hearing from you. Kind regards, Worldremit

Bad Experience with WorldRemit

Excited about an overseas holiday, scuba diving in the Philippines and going on a live aboard dive boat. I needed to send a payment of $3,000.00 overseas and using WorldRemit was one of the options the seller suggested. So I signed up and transferred the money. Only $2,910.00 arrived at the other end. I lost $90.00. That is far too much to lose in one transaction. I wrote a negative review here on Product Review at the time and a pop up appeared asking me if I would like my review to go to WorldRemit saying they would look into it and if I held off adding my review here something might be done. With the prospect of WorldRemit correcting a mistake or refunding me the $90.00 I held off. Think the plan was to let me simmer down and not bother about my review. Well I didn't simmer down. So please be warned sending money overseas is really hard to do without losing heaps. If you've found a way I'd REALLY love to hear it. Good luck, Dianne

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12 comments
Hello, We are sorry to you had a poor experience with us. We would look like to look into this further. Please provide us with your customer ID or transaction number so we can assist you further. Many thanks, WorldRemitTransfer date approx. 5th July 2019 Amount AU $2,948.68. Missing AU$89-29 of my money did not arrive in the Philippines. I left feedback previously here and was asked by Product Review to contact WorldRemit for investigation for the reason so much money was lost. There was no reply apart from a brief e-mail saying you'd investigate. We have saved for a holiday for 10 years. We are not wealthy. This was an amount we could not afford to lose. If you could return this money to me, it would change my opinion and also my feedback. Dianne AustinHello, We would like to look into this issue for you. Please provide the WorldRemit transaction number or an email that's linked to your WorldRemit account. Without a transaction number, we cannot locate the transaction. Thank you, WorldRemit

Very bad service

I used this service last 3 years. But I sent money on 6th of August and still not released my money. After being on the phone to the company, I get excuse after excuse.I tried to contact with them 4 times still they are investigating. Dont use their service and bad customer service.

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3 comments
Hi G Tharayil, We are sorry to you had a poor experience with us. We would look like to look into this further. Please provide us with your customer ID or transaction number so we can assist you further. Many thanks, WorldRemitMy transaction number is 44409831. Thank youHi G Tharayil, Thank you for confirming your transaction number. For your security, we cannot discuss this transaction through a public forum. We have sent you an email to the email address registered to the WorldRemit account for the transaction number you provided for further discussion. Kind regards, WorldRemit

Not Acceptable!!!!!

I have used this service for over 2 years. I have had a few issues but none that I am about to describe. My mother in Peru needed funds for a family emergency. On 06/08/2019 at 10.12pm I sent an amount of money. I received the text message with the code. The recipient received a text message without the code (As always for security reasons). At 7.12AM I received a text confirming the recipient has picked up the funds. The recipient did not pick up the funds and she did not receive a text message telling her to pick up the funds. After I told her to go to pick up the funds anyway, she was told that someone had already done so and they refused to show her evidence of who picked up the funds. My money is gone and meanwhile while this company investigates. There is a family emergency and they need the funds NOW. Where is my money????????????? I was under the impression that it was safe to send money with this company. After being on the phone to the company, I get excuse after excuse. I now have no choice but to inform the Australian Federal Police if the recipient does not receive the funds today. The company should be passing the funds to the recipient with the ID and signature and transaction code that I gave her. This is the companies problem and the companies mistake. Not mine or the Recipients, so why is the recipient being punished when the funds are for an emergency. Meanwhile, my time on the phone and sleepless nights, the recipients time and sleepless nights continue until an investigation that could take 1-3 weeks is conducted. This is not acceptable!!!!!

4 comments
Hi Marilyn, We are sincerely sorry to hear this. Please provide us with your email address/transaction number so we can investigate this as soon as possible. Best, WorldRemitHi, my email address is peruana_always@hotmail.com the transaction number is 44386241Stii waiting, no one has contact me to at lease reassure me, my money has not been found and customer service is the worst.

Scammers

My account is blocked. I had 3 vouchers for invited my REAL friends and lost it. Worldremit deleted my account without giving a reason. They say "your account does not meet our approval criteria." What kind of criteria? I'm using my real personal data and invited friends was real. It is a pity because everything seemed to be fine. They promise money and when you invited friends they block your account. Scammers.

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1 comment
Hi Patryk, We are sorry to hear your account was disabled. As a highly regulated money transfer company, in order to maintain the integrity of our approval checks, we do not disclose specific details about our checks. If you require further information, please visit our terms and conditions page on our website. Kind regards, WorldRemit.

Very bad service

I used this for the first time. I received a message about a document required to finish the transaction, I got the document and I keep on receiving the same message.

I took the decision to call to the call center which is in India.

The girl on the phone super rude , and Speaking super fast even though She has a very marked accent.

At the end the issue was because in the form to fill out the recipient name there is only required "Last Name"

And for Countries in Latin America is required First and Second surname.

Again what I want to stress is the bad quality of the service on the phone.

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1 comment
Hi Alberto, We are sorry to hear this. We are currently looking into your issue and will contact you soon. Best, WorldRemit

Horrible

Recently made a transfer to a bank account . 4 day later the funds have still not gone through! This was funds for a medical emergency. Talked to three different agents who all reassured me that they would resolve it “ don’t worry” they said . Finally spoke to a supervisor who also couldn’t tell me what was happening and kept blaming the third part merchant. Ummm..... HELLO my business is with world remit not the third party merchant so I’m not interested in their stories. Terrible, terrible service very disappointed by their lack of accountability . Never again will I use their service

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1 comment
Hello, Please provide us your transaction number for further assistance. Kind regards, Worldremit

Fast money transfer

Money transfer straight to account in within 15 minutes. First transaction would take 1 day but after that everything smooth, just select account and transfer money. Exchange rate is best.

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1 comment
Hi Akki, Thank you for your review! We appreciate the positive feedback and thank you for choosing WorldRemit! Please don't hesitate to contact us for any assistance. Best, WorldRemit

Good for me - All these negative reviews are hard to believe

For me, good service, fast and effective transfer. Customer service even rang me to suggest a more secure transaction route than I had initiated.
Difficult to believe the incredible split of reviews. It’s either the best ever or the worst ever depending on who you believe and which review site you are using. That makes me suspicious - not of WorldRemit but of the reviewers!

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1 comment
Hi JWT, Thank you for your review! We are happy to hear you are enjoying our services. Please don't hesitate to ask us for any assistance. Best, WorldRemit

Fast and reliable

Been using this app several months now to send Money to Philippines. Money is transferred in minutes via Bank deposit. I didnt have any issues or problems in sending remittances using this app. So far, Im happy with the service.

1 comment
Hi Charis, Thank you for your positive feedback! We are happy to hear you are enjoying our services. Please don't hesitate to reach out for any questions. Best, WorldRemit

Shocking service. Looking for an alternative immediately.

So, I have been transferring money with these people for a while. The fools never noticed I had not uploaded ID in the system so of course addresses change etc. They have an ancient address from about 7 years ago, have tried to change that online with the SMS verification and I could not, tried doing their ID upload and could not. It has been 4/5 days and they still won't change my email address which will be obsolete in a few days despite me sending through drivers license as ID, having a mobile number that's in their system and current email address as well that's in their system as well. Stupid and time-wasting back and forth with new agents picking up my case every day and asking me to explain from scratch. Can you imagine about 6 different agents handling a simple email address change and being asked to explain what the problem is each time? and this is ON EMAIL in this age of email trails and assigned CASE numbers. Not sure if it's just one or 2 token agents there going by various aliases, the names seem to be pseudos...There's a number of alternatives now in the market- Remitly etc..On my way there now. If you value your time do your research and go with an agile money transfer business.My case number (s) if anyone gives a hoot higher up in that business - 08834228 / 08831496

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4 comments
This was a good idea 7 or 10 years ago but they have got too comfortable and have not improved their systems since then. Competition is great. Teaches some hard lessons.Hi Stella, Thank you for leaving a review of our service. We sincerely apologize for how this has been dealt with and I have sent you a message, please check your inbox and reply promptly so we can action the change. Thank you. Worldremit Expert.This has now been resolved. Should have been like this from the start. I know your agents just care about getting their fortnightly check but they need to understand that finances are a sensitive thing and to handle all interactions respectfully and precisely.

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Questions & Answers

Hi, My Sister sent money to me but she missed the details, she mistakenly added another bank instead of the one am using but the account number and other details are correct just the bank name is wrong, now the transaction is failed, how does she rectify this and how long does it take to be solved cos I have a deadline to pay my school fees and I need money.
1 answer
Hello, We can amend the transaction as soon as your sister advises us of the correct bank name if we are able to change the bank. Please advise your sister to contact us by emailing customerservice@worldremit.com or calling one of our toll-free customer service numbers found on our website under "Contact Us" to speak with a customer representative. Unfortunately, for security reasons, we cannot discuss the specific details of a transaction on here or with the recipient. Kind regards, WorldRemit

I called them for promotion code but they can't give me. Already suggest 5 Friends and they send Hume amount but they can't solve my problem and always they charge fees and get lowest rate. Can I continue with them or go with other like Western Union or transferwise.
1 answer
Hello Kripal, Thank you for your feedback. We would always email you when there are any promotions running, so please check your emails in your junk/spam folder if you are not receiving updates from us. Kind regards, WorldRemit

My boyfriend sents 300 from the state and I’m here in Ghana, they took 304 from him after he uploaded his Id and it’s been hours now I still didn’t receive it, do you people do this? We’ve trusted you enough
1 answer
Hello Sandra, For security reasons, we cannot discuss transaction information with the recipient of a transaction. The sender of that transaction will need to call our toll-free number, listed on our website under "Contact Us", or send us an email to CustomerService@WorldRemit.com. Kind regards, WorldRemit

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