WorldRemit

Do not use.●●●●●●●●●●●●● Providing proof of income and identification is a normal part of using transfer apps and doing banking. As a long term user and sender i was recently and randomly requested to provide a photo of myself with my ex who I have a daughter with via a special section of the app. This I consider a gross invasion of privacy and… Read more

serves no security purpose.

Result. Not possible to do via the app photo uploads dont exist. Now blocked with no access to past records.

They suspended my account that i had been using for 2+ years on a weekly basis without explanation. They send an email saying contact us in the app, an app i cant login too because i am suspended. they then turn around and say call us and you sit on hold with an eta of 20 minutes, i hung up when that ETA became 40 minutes after 30 minutes of… Read more

waiting and hearing the ETA extend every time. I switched to Wise and have no problems, they can have my thousands a year in Transfers.

Absolutely horrible experience. Sent money for hospital emergency but after five days saying transaction got cancelled without any updates. I have been calling them and asking about the transaction. After five days they are saying we will refund you… Read more

when we receive the money back from other country. I am very disappointed and frustrated.i have given all the details over the phone multiple times to Jack(Customer Service)I asked for manager today so i can speak to him and Jake said i can promise you he will call you in a hour. Also you will get the refund today. No call received and no refund yet. they are just lying again and again. I just need my money back ASAP so I can send it from different platform.I will NOT use them again and will let family and friends to do same.

This company claimed to represent Origin Energy when I wanted to connect the hot water to my unit. After several attempts to pay when in fact the payments went through, Michael who answered the phone told me payments didn't go through that I should… Read more

retry again until the 8th time before he told me to try another credit card. By the time, 11 transactions have been debited to my bank accounts all on the same day. He refunded four transactions but seven transactions totalled $1,300+ went through but after complaining to WorldRemit, the fraud department told me there is nothing they can do to reverse the transactions. All these transactions were over the phone with no email confirmation so there is no way I have read their terms and conditions. The transactions on my bank statements showed "WorldRemit Pty Ltd" and yet the nothing can be done. Called Origin Energy and they said they have nothing to do with this company. If I was not remitting to anyone, where was my money going to except to WorldRemit.

Booked accomodation in Indonesia & the accomodation was not as advertised on a particular online site . It was a Filthy, dirty, literally uninhabitable premises. Have requested a refund, $100 Aud was promised & Worldremit, have deducted out of my… Read more

account instead of refunding it. Not happy. Seriously how hard is it to refund to Visa Debit Card which was used to pay for the accomodation? And refund the an unapproved by me transaction. of $100 out of my bank account Aud & the $100 Aud promised refund??? So effectively I'm owed $200Aud. # So I finally have been refunded everything owed after hammering Booking.com with negative posts on Social media & hammering them.with countless emails day and night. Have now reported them to regulators who are building a case against them. Took 2 months, but the agent i actually got was fantastic. A rarity . Keep bombarding them & they will relent . Eventually. World Remit are also a Scam Site . Beware of them

No one picking calls – I have been using World Remit for a while now and have not had any issues with them until I needed to call them for help with a transaction I made. Three days I have been trying and end up hanging up the phone between 20 and 30 minutes. Seriously someone needs to answer calls. Geez. At least provide us with an email add so I can write my request. Hoping someone will be manning that too!

World Remit to Normal Reliable Service! – During the pandemic, I criticised W R because I had experienced difficulty in contacting their customer service phone number! This has been my only reason to be dissatisfied in the past 5 years. I regularly send money to several African countries via W R and it always has arrived quickly without any obstacle. Recommended!

Much improved – WR have now changed over to an App (I use Apple App) and the systems performance has improved greatly- maybe not quite as good as the early days online but certainly much better than the later days. I now consider it a 4 star system “OK but can do better “

On Saturday the 10th January I was driving my hire car in the UK. I am from Australia. After hitting a pothole I got a flat tyre. I called AA Hertz breakdown service and because the car had no spare tyre AA were sending a retrieval truck to take the car back to the nearest Hertz centre 50 miles away. Well we waited on the side of the road for… Read more

3hrs plus in the freezing cold. Rang Hertz at London City Airport and they basically told me it was my problem I hired the car. Out of desperation my friend got onto social media X because Hertz monitor it to ask for assistance. A few minutes later a Hertz customer service officer rang and after a short conversation with my friend i was given the phone on the pretence of getting a full refund on my car hire due to the complete lack of service from them.

I was asked to download the WorldRemit app to obtain the refund through them. It looked legit as I was the reciever that the funds were going to. Unfortunately, thats how the scam works. They are also in your account you just opened, and your name is used as the reciever and the scammers use their bank account details so the funds go to them and not you. I was scammed for nearly 5k in seconds and no hope of cancelling the transactions as I couldn't get into my account again. I tried calling and emailing WorldRemit and no body contacted me. I did get a response from Data Privacy after I requested they cancell my account for security reasons. He told me that some funds had been refunded to me and to date I have not recieved anything from them. Makes you wonder if the scammers are WorldRemit employees because I just keep hitting a brick wall. They say they are looking into scammers using their website for fraud. My gut tells me they're not interested no mater how much they say they care. I would advise strongly not to use WorldRemit for anything.

On Saturday 10th January 2026 somebody used my card fraudulently for a $43 transaction but they are refusing to help me and they won't even give me a refund so I would recommend staying away from this dodgy company.

I received a phone from Worldremit pry ltd claiming to be acting on behalf of Jetstar regarding a complaint with Jetstar, they offered to compensate me for the items I lost and an additional $150. Worldremit were trying to tell me I needed a credit card to get my money otherwise I wouldn’t able to receive it, whilst talking to me in the phone they… Read more

had created an account for Worldremit without my knowledge, after finishing the phone call I looked up Worldremit and seen that they had tried to take money out of my bank account three times.

I tried to call them back and got nothing but automated voices, there was no email address or customer support contact the only option was live chat so I messaged them on that and asked them to delete my account and they response was that they required me to provide all my personal details including bank details to delete my account for security reasons they reckon.

Stay well clear of Worldremit pty Ltd they are nothing but scammers.

Terrible Have really gone off the boil. Customer service is pathetic. Over an hour trying back and forth to send money and get help. Use a different platform bcz this mob are hopeless

It was ok until recently my wifes transactions which for years is just 1 click and done as its already saved was cancelled for no reason. we only observe the second she sent one and cancelled again. It doesnt tell you why. Until you ask them. The money she sent 7 days ago (she sents weekly btw) they are saying refunded but never been refunded in her account. We are very disappointed and never again. Show details

This app is a scam. Tried sending money to South Africa from Australia..It's said 24hours till the money reaches South Africa. 24hours later, and nothing, person in South Africa confirmed they didn't receive the money.. went on the app to check and chat with the chatbot to see whats going on, and the chat don't work, just kicks me out of the app,… Read more

then I tried calling the offices to get answers, just get put onto an AI robot that says there is a delay is processing your transaction, no real person to talk too just keeps routing to an AI chatbot that says the same thing over and over again.. DO NOT USE THIS APP. YOU WILL JUST GET SCAMMED OUT OF YOUR HARD EARNED MONEY AND YOUR FAMILY WILL BE LEFT HIGH AND DRY.

WorldRemit authorized a fraudulent transaction in my account, withdrawing money from my debit card without my authorization to send it to a person in Kenya I did not even know. I tried to contact WorldRemit again to ask for a refund since the fraud happened in their systems and they told that was my problem and would not refund me. There are… Read more

better, safer apps to send money abroad so do not use WorldRemit because they do not even care about their customers that are being defrauded.

Where is my money??? – Cancellation of transfer to South Africa submitted 2 weeks ago. The local partner has not sent the mandate to the recipient. Both recipient and myself have sent emails to their local partner, HelloPaisa with no response. WorldRemit takes no responsibility, there is apparently no escalation process to the local partner. I have followed up numerous… Read more

times with WorldRemit, with no success, in fact an agent has just cut me off on a chat. No complaints or escalation process within World Remit. The app says we are processing a refund which may take 24 hours, however the date is moved on each day, and their agent says they are still waiting on their local partner and can't do anything. So looks like someone is stealing $600 from us...

Garbage service!!! – Scam service! Was great in the beginning. Did a transfer end of November. Transfer still hasn’t reached recipient. Worst company to get a hold of for customer service!!! Total crap!

Payment taking 4-5 days to process – They used to be very good but now they are unreliable. I have sent money several times and each time it takes 4-5 days to process the payment, which is ridiculous. Their customer service is also unhelpful. This has been my experience with them and I believe that soon everyone will leave their service. Show details

Worst costumer service – Worst company to deal with money tranfer . Horrible service experience. No wonder why they have such bad reviews in all the platforms. Avoid at all cost

NO response and putting everything on technical issues – We did two transfers to india from australia. They have been stuck for 5 days - sent to local partner. No advice from world remit despite repeated messages to helpdesk. terrible helpdesk

Really dissatisfied – I initiated a transfer to colombia. This was cancelled due their partner technical issues. K have been waiting for 2 months and they are keeping my money. Is there something that I can do?

Poor customer service – Customer service is none. I was in a queue for a chat and this robot says same this over and over again. Finally a person joins in still the same. I told him what I wanted but ask again and again how can I help you? Like they don’t know anything else to say than just “how can I assist you?” ——Very disappointed. Show details

RISKY BUSINESS – I sent some emergency money 6days back Your company showed delivered unfortunately the Bank acc has shifted to a new bank .now my money is stuck I am following up since a week and all I get to hear is -We are waiting for update from Local partner and there is no time line or frame God knows when it will come this is soo Risky and we usually… Read more

transfer Big amounts that too in emergency situations , all I know font Risk Your Money if You provide 1 wrong info Your Money is like gone forever and no one Cares and You can't do absolutely nothing about it. Transfer at Your own RISK.