3 photos
2.7 from 380 reviews

You need to understand how they operate!!

I had three transfers to two recipients, however WorldRemit use local partners in other countries so you need to know the local transfer codes and not the international transfer codes, albeit the app / order form is vague and unclear on this point. If there is a mistake or a change required for the recipient information you need to wait five business days plus one additional business day from the time (WorldRemit) send the information to their (local agent) and for their (local agent) to acknowledge the transfer. If you contact the call centre you receive a very average response as they want to tell you things and not listen to what is required in terms of resolution with a few exceptions... At least I know what I am dealing with now.... forewarned is forearmed as a customer... not good, not the worst and not great!

1 comment
Hello CJM, We are sorry to hear about your recent experience. We do use local agents for some transaction types so that we are able to process the transaction as quickly as possible. We do have different processes depending on the service type and the agent type based on local processing for the transaction. We are always looking to to add to and improve our services and thank you for any feedback in regards to your experience. If you would like for us to look into your transaction to be able to assist please provide your WorldRemit account number or transaction number and we will email you from the email on your account for security. Kind Regards, WorldRemit

Account canceled

have been a loyal customer of world remit until this week.

Please do not use world remit. I made a transaction which was cancelled by them without any explanation, I am in australia and understand npp would mean funds can be returned immediately.

I am being told it will need to be 2-3 days before my funds, which they at world remit have kept from me will be returned. No explanation apart from their criteria was not met, but I have changed none of my details from all prior transactions.

If they can cancel, they should return the funds as quickly as it was cancelled or within 24hrs.

Something does not appear right.

1 comment
Hello. We're sorry to hear that you've had this experience. Please note that all refunds are subject to a standard 2 to 3 working days time frame- this takes into account our processing time and the bank's processing time before funds reflect back into your account. Please provide a case number you've received through email and we'll take a look to see how we can best assist you. Kind Regards, WorldRemit

My urgent transfer is delayed

I have used worldremit for many years for small transactions and there has been no issue. This is the first time I made substantial transaction to family who needs the money urgently and I am disappointed that the money is still hanging in the balance after it left my account. I called their office and after been left for 30 mins, the person on hone told me the money is with a third party and they cannot do anything about it. I am been directed to "the third party" that I have no contact on any contract with. If world remit set this system up and there is an issue you will expect them to own it and chase it. To ask me to follow up my money that left my account is a break of the trust I have had in them. I will follow this up because this is a lot of money that I am not prepared to loose. I am now going to start a negative campaign that people risk loosing their money by engaging this service. Issues now resolved and have revised my rating. There is need for improving telephone follow up.

Hi Ayodele, Thank you for your feedback, and we apologize for the delay of your transaction. I have located your WorldRemit account and have sent you an email to your email address on file with us to help explain the situation and further assist. If you'd like to discuss this over the phone, please provide us with a suitable time to contact you and assist. Kind Regards, WorldRemitI am happy that my transfer has been completed. I must admit that I was expecting the standard I was used to. Still need to do something about WR telephone follow up. I really got a fright with the kind of answers I got from calling up. Guess I can now revise my star rating to 4. :)Hi Ayodele, We are happy to hear your issue has been resolved and your review updated. Please do not hesitate to contact us if you require further assistance, and thank you for choosing WorldRemit! Kind Regards,

Dodgy transaction

I have been using WR and largely no issues until my transaction in mid Feb. Money debited from account and no credit on destination. WR is saying transaction is not showing on their system. I have sent evidence with statement of account but they are not interested in looking further. I have never seen such a behaviour from a global brand. No empathy. No CAN Do attitude.

1 comment
Hi Pete, I'm sorry to hear that you've had this experience. Please provide a case number you've received through email and we'll take a look to see how we can best assist you. Kind Regards, WorldRemit

Lost funds

We used this service to transfer money for our niece's birthday to India. The transfer went fine but the money did not reach the recipient. We are struggling to get out funds refunded are being bounced around wasting a lot of time. Worldremit has asked us to get the recipients bank statements and provide to them - as embarrassing as this is we, and they obliged but still no sign of funds.

1 comment
Hi Aurelia, We are sorry to hear the funds have yet to reflect in your recipients bank account, we do appreciate your co-operation in providing your recipients bank statement for further investigation. May you please provide the transaction number or your registered email address so we may look into this further. Regards, WorldRemit

I have lost trust in world remit ...Please read

I made two transfers through world remit to an India bank account and the transfers are still in processing . As per the customer service team , there is a system issue with their India partner and hence the money is stuck and they do not have an ETA. This money was critical as I has a family who has been hospitalized and need this money urgently . As world remit would see , this is not a small amount of money being transferred and needs to be dealt with urgently . I am now so frustrated that I am going to engage the financial ombudsman and a legal representative and if required the police and media . Holding onto someone's money with no visibility to return is illegal . Including the transaction numbers below if someone cares to resolve this and better communicate with me before I go down the legal route
36332495 and 36307465

Hello Markw, We have sent you an email to the email address registered to your WorldRemit account. As we are a highly regulated company, we cannot divulge specific account information over this platform. Please refer to the email that we have sent you. Kind regards, DanielHi Daniel , i have seen the email and I have tried contacting your customer service and asking for a supervisor and have been denied one . The last time i was put on hold for 30 mins and was then told that there is no a single supervisor on the floor , which is ridiculous . I have spoken to two ladies and a guy. The ladies were good , but i had this problem with the guy(you can track him down) I would prefer to use email as the medium of communication so can you confirm if i am able to respond to that email or can you send me an email address please ?Hi Markw, We have reached out to you via email with a update on the transactions in question. We may proceed with resolving the issue through email however should you wish to discuss this over the phone. May you please provide a appropriate time as a reply to our recent email and we will contact you directly. Kind regards, James

Hassle free and reliable

I have been using this service for 5 months and impressed with the speed of transferring. Easy app to use and hassle free. Recipient in Indonesia receives funds inside 3 hours.


Do not use worldremit.they lost my money transfer twice and never called me even after raising complaints..and their rates are high..dont deal with dodgy people especially when your dealing with money..lesson for me!!!

1 comment
Hi Raj, We are sorry to hear you are not happy with our service and would like to look into this for you. May you please provide your WorldRemit customer ID number or your email address. Regards, WorldRemit

If i could give this 10 star i would!

Very good service. Fast and realible! Hassle free. My money gets delivered to my loved ones straight away, not even a few days but few hours even seconds! How awesome is that? Especially on emergency purposes! Love et! Recommend this one. high security for ur money aswell all details are easily seen on every transaction. I made mistake on inputting a wrong acct number and they emailed me straight away And fix it! Im out of words

1 comment
Hi Katherine, Thanks for your feedback, it's great to hear you enjoy WorldRemit and the services we offer. Have a wonderful week! Kind regards, WorldRemit

Please do not use World Remit - Transactions cancelled without proper explanation

I have been a loyal customer of world remit until this week.

Please do not use world remit. I made a transaction which was cancelled by them without any explanation, I am in australia and understand npp would mean funds can be returned immediately.

I am being told it will need to be 2-3 days before my funds, which they at world remit have kept from me will be returned. No explanation apart from their criteria was not met, but I have changed none of my details from all prior transactions.

If they can cancel, they should return the funds as quickly as it was cancelled or within 24hrs.

Something does not appear right.

1 comment
Hello Rachel, We sincerely apologise that your account was disabled. We would be more than happy to have a supervisor reach out to you and provide some additional assistance or information. To locate your account, please reply or edit your review to include your WorldRemit customer ID or a recent transaction number. We will then make sure a supervisor reaches out to you. Kind regards, WorldRemit

Account suspended & closed with no clarification.

I used World Remit several times until I was suddenly hit with an account suspension out of the blue. There was no consultation regarding their action nor any explanation, beyond a blanket "Internal review & refer to terms & conditions" Even after several enquiries they just repeated the same thing, completely disregarding me as an honest customer:

"As a financially regulated company, we perform checks before we can fully authorize a transaction and after reviewing your transfer, we have discovered that the details have not meet our selection and approval criteria therefore we have suspended your account in accordance with our terms and conditions.

To uphold the integrity of our internal procedures, we are unable to disclose the specifics as it would violate our security policies."

They are an absolute disgrace and show no value to those that use their services. Avoid like the plague.

Hi Angry H, Thanks for your feedback and we apologize for any inconvenience. Accounts are reviewed by a variety of factors. You can give us a call at any time to see if your account can be re-opened or if you reply with your customer ID/a recent transaction number we can reach out to you. Warm regards, WorldRemitJust so everyone knows, this is a standard response that WorldRemit send. They are in no way apologetic or willing to treat customers with any respect. Every attempt to get to the bottom of why account suspension / deletion occurred was met with similarly obsfucated nonsense as described by this, which I received multiple times from multiple different agents regarding the same case: "As a financially regulated company, we perform checks before we can fully authorize a transaction and after reviewing your transfer, we have discovered that the details have not meet our selection and approval criteria therefore we have suspended your account in accordance with our terms and conditions. To uphold the integrity of our internal procedures, we are unable to disclose the specifics as it would violate our security policies" They are absolutely shameful. Do not risk your money or time using this service.Hi Angry H, we are sorry that the explanation we have provided did not meet your expectations. Please provide us with your customer number, so we can locate your account and assist you further. Kind regards, WorldRemit

Transaction number 33219611 Case number 07743989

I transferred £3,367.95 to Nigeria on 18/12/2018 but unfortunately for me i transferred the money to first bank instead of UBA, immediately I found out that the money was sent to a different bank I contacted the world remit and they said they will get in touched with their local agent and get back to me and later asked me to send the recipient statement of account which I sent immediately. Since December 20th I have been calling the world remit and they have been pulling me around saying their local agent did not reply their email nor answering their calls. I persuaded them to give me the agent number in Nigeria but they refused one of their constumer service officer even gave me a fake number.
Apart from world remit poor customer services they are very heartless and seems not to care at all, i used to call them at least 10 good times daily but up till now they have no update for me they keep saying they are unable to get in touch with their local agent. I have gone through lots because of this money am very depressed and my blood pressure keep rising every day, i can't even concentrate on my job nor my family anymore. Reviews with their past customers shows how wicked and heartless they can be in a situation like this.
I need a serious help and assistance to get my refund this scam people call world remit please,

1 comment
Hello Bea, We're sorry to hear that your issue has not yet been resolved. Unfortunately, recalls can be very lengthy processes. I can see that our agents have been chasing for an update almost every day as have you. We're sorry that we have not been able to reach a conclusion on your case yet but we can assure you that we are actively following up on this situation. We will reach out to you again as soon as we have an update. Kind regards, WorldRemit

Awful and really dejected

I am writing to expresss my disgust and to say I am disappointed beyond believe with the way I was treated by WR.

I was a regular user of WR, and it is sad that I will have to take my very first resolution for 2019, to never use this service again in my life.
We did trust WR and used their service by paying the fees and also complying (if need be), for any requests made at the time of the transfer and especially if the transfer in question, is a large amount of money.

It is just unbelievable that on Monday 7th of January, I sent money to Cameroun and after 6 days ( Saturday 12th), none of the 5 transfers made were not collected by my family.

The real issue with all this is that during the course of 6 days (Monday to Saturday), I have called WR customer service, before making the first transfer and just to give them a head up and also to check what will be required to be provided for a large amount of money. Then after sending the money, I did call at every opportunity to get the Customer Service to assist us to collect the money.
In the end we have lost the business transaction for which the money was sent for and worse we have lost also the deposit made for the transaction.
I am unimpressed and it is abysmal that their correspondences in Cameroun claimed that they couldn’t pay the transfers as they did not have enough money to pay out my family such a large amount of money. My family was made to wait in the bank for 5 hrs and for two consecutives days. Without any explanation, she was just told that the money could not be release and that we will have to wait the following week.

At this juncture and although I have tried to consider other options, my transactions will be cancelled by WR by Monday 14th and then I will be seeking legal advice. From this point this matter will not be resolved anymore, because even at the moment I am writing this feedback, my money is still held by WR and it’s subsidiaries in Cameroun (Express Union, UBA Bank and Credit Populaire). I have exhausted all the means and I had to call London at least 9 times and sometimes at odd hours of the morning in Australia (3:00Am and twice over midnight, I was still awake) arguing for something I did not have to.
All the justification and documentation requested by WR were provided to the review team (on Monday 7th and after the first transfer was made), and all the transfers were released 48hrs later, but the Cameroonian correspondents have been unable to make the payments because they did not have enough money to honour their commitments.
What was more irritating is the fact that, I did call WR to make sure that their local correspondents in Cameroun will be able to pay out this large amount of money and before sending it. However and even when in Australia I was confronted by another issue (daily limit transaction), I did adhere strictly to the regulation/ policy and by sending the amount In 5 transfers. Still WR and their correspondents were not able to honour their promise. So this matter at this junction will be referred to legal advice as for the prejudice caused by loosing the opportunity with the transaction to be about to be cancelled and with that the deposit made for the house.

Finally and in my last conversation, I was referred to speak to Ms Charlotte in Cameroun (from UBA Bank), just to understand what was holding the payment of any of the 5 transfers. Charlotte was utterly rude and lacked any empathy or consideration for the difficulties encountered by me and my family (visiting Express Union and UBA Bank and sitting in for 2 days and 5 hours) during my dealing over the past 6 days.
Charlotte said that she was home and not at work and that UBA could only pay the transfers on Monday 14th.
So she didn't know what else can she could do and although the Bank was still open (it was about 2pm in Cameroun and the UBA Bank closes at 3PM).
Charlotte phone number which was given to me by WR staff, is available and Charlotte works in a back office of UBA.

Really and terribly disappointed, as WR is or should be an express service and that is the reasons clients like myself send money to be cashed out. I had to explain each time I was on the phone with their staff that some of the issues clients trust the system and send money could be a life and death matters. In the end, WR should consider scrapping their partners in some places like Cameron. This includes: Expresss Union, UBA Bank, and Credit Populaire. They are all incapable partners and they could not be relied upon.

A very disatisfied customer
Osman Boubakari
WR Customer number: 977886

Hello Osman, We are very sorry to hear about all the difficulties you are having with your transactions. I have looked at your transactions and I will be sending you a direct email to further discuss this situation. Kind Regards, WorldremitAfter more than a month. I am still waiting for your call after my above complaint and rant. That goes to demonstrate how much care you have with genuine feedbacks of your customers. I was really outraged and now I feel more betrayed with all of this. Not just I have lost a significant amount of money, but also the trust beacuse of your services. Anyway this is all behind me now. I have deleted your App on my phone and computer. Good luck and adios.

Company with bad customer policys

After have been customer by World Remit Ldt. for more than one year , I asked them about a possible recall of one transfer made by mistake. They instead closed this my customer case and requested me to send them photo identification proof and to answer a long questionnaire about all my transactions and receivers- which I answered. After a long silence - at Christmas Eve(!!!) 24 December as a bad insulting Christmas gift they sent me message of closure of my World Remit account and disabled me from their site. Their message were : my account does not meet their approval criteria and they have therefore suspended my account  When I asked for the reasons for this they answer  no detailed reason available as to why my account was closed, this is to maintain the integrity of their approval checks.
As disabled from site-I lose all my contact information to any the receivers. I lose all my transaction history of all sent transfers. They closed my recall case without any result and without any answer. As a trustworthy citizen and customer this is an offence policy.
So if you use World Remit- you are at the very risk they will suspend-disable your account by some secret reason and you will also probably lose all the amount you send.

1 comment
Hi Percy, We are sorry for any inconvenience caused. Please let us know a suitable time to contact you by telephone to discuss this further. Kind regards, WorldRemit

Suspended and Canceled With No Explanation

World Remit Case Number 07854359
I tried to send $120 to a friend in Ghana. Set up an account and got confirmation of the transfer. But the next day I got a notice that my "account does not meet our approval criteria." They canceled the transfer and told me to call for information on how to get "approved." So I called and spoke to someone who could not tell me why the account was not approved. She said they would send me an email with information on how to reactivate. But instead I got an email repeating only that I didn't meet their "approval criteria" and saying "Your account remains suspended." I am an international trade lawyer; my bank accounts have been in place for many years; I have excellent credit; there is nothing unusual about my accounts. And yet I don't meet their unidentified "approval criteria"??? That's crazy and very disappointing. I've been sending money via Western Union and I hate paying their high fees. I thought WorldRemit would be quicker and have lower fees. But it looks like I'll be stuck with the inferior and more expensive Western Union - because WorldRemit refuses to explain why they incorrectly believe I'm not a credible or reliable customer or allow me to address whatever defect they think exists. That is not a successful business model and WorldRemit is doomed to failure unless problems like mine are addressed and resolved quickly!

Hi Marco, Thanks for your feedback. Please let me know a suitable time to contact you by telephone to discuss this further. Kind regards, WorldRemitI’ve already spoken by phone and via email to three WorldRemit representatives who all repeated the same unhelpful (and certainly unjustified) statement that “Your account does not meet our approval criteria therefore it will remain suspended in accordance with our terms and conditions.” If you only wish to repeat this same meaningless phrase there’s no point in calling. And if you’re pretending to be willing to contact me just to look good for the ProductReview audience then that’s highly disingenuous. However if you really can tell me what you need from me to qualify under your mysterious “terms and conditions” I would be very happy to have your call. Any time between 7:30am and 9pm US pacific standard time. Thank you very much.

No problems at all

I did a transfer on the 31st of December from AU to US- it was noted in the US account by the 2nd. All went smoothly.

1 comment
Hi Boswella! Thank you for using WorldRemit! We are happy to hear that you had a good experience with us. Please don't hesitate to contact us for any questions. Kind regards, WorldRemit

Poor customer service. Transaction cancelled but money was taken.

I have made a transaction last Dec 26, 2018 to pay bills due on Dec 27. The money is supposed to be sent to my Philippine bank account. The reason why I chose world remit because of the urgency of my transaction.
Unfortunately, the transaction failed but deducted the huge amount from my bank account. Then I received an email that my transaction is bound to be cancelled. Now the money is gone. I cannot even make another transaction because I'm out of funds. My money just vanished in thin air.

I called customer service (was a very long wait) but she was of no help. She only informed me that they've forwarded my screenshot to their finance for investigation to sort out the refund. She couldn't give me a guarantee when or will I ever get my refund. This transaction was very crucial to me so I demanded for urgency. I wanted to talk to the manager or directly to finance but she claims they have no direct connection to finance and all managers are all busy talking to someone. She promised me that a manager will call me within the day. I've waited for the call but received no call. At one point, she even shifted the blame to me for choosing POLI as the payment medium and claiming that it is POLI's fault, not theirs and advised me to just call POLI. I'll let you ponder about the kind of service you are giving your customer. Is this part of their script?

It's been 2 days since I made the transaction. Where has my money gone? Even world remit cannot give me an answer. I was in great distress the past few days. Hard earned money gone. And I still have to face the repercussions missing to pay bills in due time. And that is all because I trusted world remit's service.

I am now resorting to a public platform hoping that my concern will get attended urgently. My case number is 07791435. I need my money back immediately.

1 comment
Hi Karen, Thank you for taking the time to get in touch and for providing your case number. We're really sorry to hear that you've not had a good experience using our services.We will ensure to contact you to discuss and address all of the concerns you've raised via the case number you have provided. Kind Regards, Worldremit.

I am not really impressed

Someone told me about how efficient the world remit platform was and I tried it out with my friend in the United States. She sent money to me here in Nigeria using the platform online, her account was debited right away, account disabled right away, no credit deposit. She sent an email and no response gotten after the first one saying y'll take 24 hours to respond ro customer, this was suppose to be a christmas gift and you prefer to hold back that money and not offer services you were paid for? It's preposterous and not fair.
Transaction Number : 33448766
Case number: 07771175

I would like to believe that was some sort of technical glitch which would be resolved as I am %100 sure your services are efficient and legitimate. Please kindly enable her account and initiate an immediate refund back to her or execute the credit to my Account as transacted. I would appreciate your honest attention to this matter So I could continue using the worldremit platform for subsequent transactions

1 comment
Hi Emeka, I apologize for any inconvenience and I will have the account reviewed for eligibility per our Terms and Services. Please note that we can only discus specifics on a transaction and account with the sender so if you can check back with them for future inquiries. Kind Regards, WorldRemit

Don't understand the Negative Feedback

If have send a relative low amount ($100) to my sponsor family in Uganda because of the poor feedback. My experience turned out surprising positive. Lowe fees, fast transaction, even during peak Christmas Season to a country that is normally considered risk territory attracting large fees from competitors. I guess people are likely to report good experiences as less than bad once and get biased picture.

1 comment
Hi, Thank you for your positive feedback. We are glad to hear that you are enjoying our services. Please do not hesitate to contact us if you require any assistance. Kind Regards, WorldRemit

Wack company wack service

World remit is wack you do a transaction and they disable your account for no damn reason, I will advise no one to use their services I sent money from the USA to a friend is South Africa only to wake up and my account deactivated. My case number is 33232543 I want my money back. Or am going to take strong legal actions.

1 comment
Hi Maria. Thanks for getting in touch. We're sorry to hear that you've not had a good experience. We will contact you shortly to resolve this. Best wishes, WorldRemit.

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Questions & Answers

Money was sent to me from USA to Nigeria Wema Bank I haven’t seen the alert for the past 5 hours, what is the problem?
No answers

can an error in bank name affect a transaction...every other detail is correct, just the bank name?
No answers

Please my details was given to my friend for a bank transfer and when the money was sent and showed paid on the senders end. It was figured out that the wrong bank account number and along with wrong matching account name was inputed. What can be done for a call-back of that funds because it's an important money?
2 answers
Hello Blessed, Thank you for reaching out to us. Please have your sender call or email us to get in direct contact with us so that we may be able to discuss options with them regarding the transaction to attempt to recover the funds. Kind regards, WorldRemitWhat's the call up number to contact your service...sender is from slovakia

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