Wotif
Verified1,500 reviews
tried to cancelbooking because od saftey issues ie no rail around balcony high off ground. Wxtra vharges added to bill. I chose not to stay there never evee book with these guys again RIP OFFS
I got scammed, they took 1300 dollars and refuse to take calls or respond to emails. You have no way to get a refund at all because they have no contact. I didn’t even get a confirmation email they just took the money and ran!!! Show details
I will not be booking with wotif ever again!! I had made a booking, and by mistake, booked the wrong date ( 2 weeks ahead ) instead of Easter wkd.. i just had a tooth snap off & was stressed out etc and tried to change the date & wouldn't let me! I had no choice but to cancel.. and NO refund!! It wasn't a last minute cancellation, i think a… Read more
cancellation fee would be fine, but now i am $200+ out of pocket!! Ontop off an expensive trip back home to PMQ to see family..
Reviews with attachments
Tried booking a hotel through wotif, it was denied and stated incorrect credit card details. Tried again, and the same thing came up. So booked through a different company as there is nothing wrong with the credit card. Then I have had 2 charges to my credit card for $72 and $35. So details are wrong and I can not book, but it’s ok for them to hit… Read more
the credit card twice. Now I can’t get in touch with anybody as the is no booking number. And no one is replying to emails sent. Scam of a company. Do not use.
Wotif support claims their system “automatically prompts” when a CVV does not match. That statement is deeply concerning, because a CVV mismatch means the cardholder did NOT authorise the transaction. A payment declined by the bank is not valid and cannot be treated as completed. Despite my bank clearly declining the first transaction due to an… Read more
incorrect CVV, Wotif still charged the amount and now hides behind a non-refundable hotel policy, which is completely irrelevant. You cannot apply cancellation or non-refund rules to a transaction that was never authorised in the first place. Customer support insists I “agreed” to charges and cancellation terms — but there was nothing to cancel on a failed payment. Suggesting that a declined CVV transaction can still be charged raises serious concerns about Wotif’s payment handling and customer protections. This experience has destroyed my trust in the platform. Customers should be extremely cautious and monitor their bank statements closely.
I wish I could leave no stars crappy room room phone was smashed was told after I paid that there was renovations had to use a service elevator plus one staff member asked for 50 cash to get me to check in early but with no guarantee chasing up a refund still
I booked and paid for a room 22 hrs before check in at the Brisbane Airport motel I realised I made a mistake with the date and immediately changed the dates then WOTIF charged me $206.00 and the room rate was $130.00 on the WOTIF Web site I attached screen shots . I could not cancel the booking due to no refund . I could not believe the extra charge $76.00 . I will never use Wotif again. Show details
The reviews say it all. Unspophisticated criminals who take your credit card then you show up at the hotel and your booking is non existant. My bank told me they get lots of fraud complaints about Wotif. Never again. First and last time I book through them. Show details
Latest follow-ups
So many errors. Never again. Blamed me for incorrect details on tickets when the barely English speaking people were in the wrong twice. I had to have rectification on airline tickets and hotel booking. I won’t use them again. I have just learned… Read more
that if you get a cheaper pricing for a package deal from what Qantas offers , Qantas will match it, this is the only reason I went with Wotif, the pricing. If I’d read the reviews I certainly wouldn’t have bothered . I reached out to the hotel overseas and the airline, both who rectified the Wotif errors. They also said that they highly recommend not to use this 3rd party company due to safety many people having big issues with the booking from incompetent staff. Thankfully we double and tripled checked before getting to the airport/ hotel as we wouldn’t have been able to board purely because of the personal details on our tickets not matching our passports. How it was my fault is a mystery. Do not use this company unless you want to set yourself up for a lot of angst , frustration and misunderstanding due to the communication factor.. it was like talking to people with a mouth full of marbles.. couldn’t understand what was being said, shouldn’t have people with such poor English comprehension and lack of understanding.
Follow-up · The trip to Fiji was incredible itself once we arrived at The Warwick. The resort is amazing, so much to do and experience. Staff the best of all we experienced anywhere. The flights were great, both with Fiji Airways and Qantas. No complaints at all about the accommodation or travel , both nothing to do with Wotif .. all they do is take your… Read more
Book a nights accommodation near the Brisbane Airport (Novena Palms) due to an Ely International flight. The venue was horrific, not fit for humans or animals to stay. Reached out to Wotif for support in dealing with the venue and gaining back… Read more
some sort of refund as the product was not fit or safe.
Wotif did reach out to venue and was not supportive in any way.
This matter will be taken further
Follow-up · Follow up conversation with WotIf and Novena Palms, has not been good. Both are very dismissive with the Novena Palms being rude and aggressive. Next steps QCAT.
We arrived at the hotel only to be told that our booking via Wotif was not sent to the Hotel best advice i can give is use another provider, we have deleted the app and will never use Wotif again. Show details
Follow-up · We didn’t get a refund or alternative accommodation through Watif, Watif did not respond to my emails, the Hotel Manager rang us after we left to let us know they had a cancellation and we could take that room which we did
Positive reviews
Today we had to cancel a booking that we made through wotif due to the cyclone that may occur in Brisbane. Our booking was non-refundable or changeable. However, due to circumstances wotif contacted the hotel and got us a refund. The man who helped us could not have been more accommodating. He was incredibly kind and understanding and did everything in his power to help. I could not be more impressed. I am so grateful. Thank you!! Show details
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Great communication and advocation – A huge thank you to the reservations team for some great communication and a very positive experience. Due to a mix up on our end, we accidentally booked a room with no cancellations twice for the same nights and the team were very understanding and worked with Hilton Lima to refund one of the bookings. The response time was great and we're very excited to stay there in April 2025. Thank you!
No fuss refund – It was necessary for me to cancel a booking with Ibis Budget Hotel, Manchester Airport, UK because the airline unexpectedly cancelled my flights, so I wasn't able to travel to Manchester. I had booked the hotel via Wotif and when I contacted Wotif yesterday, I was really impressed by the Customer Service Officer who handled the cancellation,… Read more
organised a full refund, and within 24 hours, the refund hit my bank and cleared overnight! The man who took my call was friendly, professional and managed the whole process within just over 6 minutes!! Thank you!
Negative reviews
STAY AWAY! Issues with cancelling accommodation during refundable period due to errors made by the platform. Virtual agents are useless and no resolution will be reached with staff over the phone. Their platform won't allow for you to cancel your booking prior. However, works perfectly after the booking becomes non-refundable Show details
WOTIF I just hadn't used Wotif and had $177.00 refunded to me immediately when we were unable to get to our booking due to fires in the area. Many phone calls, told would get a refund when the site refunded them, have in writing that money never passed on to the park yet still no money back to us. The business model appears to be to keep money… Read more
and ignore multiple inquiries. Have submitted a case to Fair Trading and await some help form them. If you don't want to get ripped off then do not use WOTIF!!
Don't go through Wotif they will steal your money even after you have cancelled your booking due to false advertising. I booked a room and cancelled minutes after viewing where I was staying only to find it was shared and a backpackers. Requested a refund and the backpackers said that I needed to contact Expedia who are Wotif and still have not received my money back as a refund. Show details
Recent reviews
In addition to my review 1 month ago. After arriving at the airport in Port Vila, our transfer driver told me I was lucky he was there to collect us. After the myriad of stuff ups from Wotif, they did not alter our transfers to match up with the dates THEY CHANGED. Driver arrived the previous day, as per my original booking. Tried to contact Wotif… Read more
to confirm our departure transfer, still waiting for a reply. The driver picked us up of his own accord. DO NOT, I IMPLORE YOU, DO NOT USE WOTIF. THEYB ARE A PLATFORM OF SCAMMERS.
7 HOURS ON HOLD. THEY ARE LYING! THEY NEVER CALL YOU BACK Their phones are designed to cut off at the 1.10hr mark. 3x goes at being on hold for 1 hour to be cut off right after nearly getting my date change request finalised. They confirm your mobile phone number to say they can call you back if the phone disconnects and the don't call!! This company is more than a joke. No wonder these types of call centres are disliked by the world Show details
Worst customer service experience I have ever had with an online company. I have used Wotif to book domestic accommodation on so many occasions and have never had an issue. This was the first time I had booked an overseas package (Flights and accommodation together), or any package for that matter. Firstly they have no email address you can… Read more
simply lodge your complaint to. This is bizarre. This is always my preference as you attach any relevant documentation, have a paper trail and don't waste time on the phone getting nowhere with incompetent customer service agents.
But my experience for the first time having to call and speak to someone from their customer service has been an extremely frustrating and poor experience.
You have to call through to one of their customer service agents, who are difficult to communicate with. I had to call twice and spent 40+ minutes on both calls. Firstly with [Name Removed] who was pleasant and easy to understand after she slowed down, but she advised that the payments still pending taken off by the airline would drop off (I was charged by both the airline and wotif for seat selection). This didn't occur and the payments both went through from both Wotif and the airline
Then [Name Removed].
Hello [Name Removed]/Whom it may Concern,
Please see attached the bank statements for the Cathay Pacific charges ( 4 x seat selection (x 2 for outgoing and x 2 for returning flights for two passengers)).
As advised to [Name Removed] on the phone call and on the thread (call was requested to be recorded), I have been charged for seat selection in the invoice (Itinerary # 73371577854660) by Wotif.com, and also by Cathay Pacific. So have been double charged for same.
[Name Removed] advised once these bank statements were sent through (proof of being charged by Wotif and Cathay), wotif would contact Cathay to advise the tickets were already paid for through Wotif and for Cathay Pacific to refund the charges to me for the seat selections.
Can you please confirm receipt of this email and advise the outcome.
Please let me know if you need anything further.
Kind Regards,
**NOTE: unfortunately the email Emmanuel sent to me and told me to respond to didn't work. So I have attached it above.
I would welcome contact on here from Wotif to resolve this issue
Very very poor after sale very greedy company so not going to continue supporting such a negative greedy company. It would have taken 5 seconds to assist with a small date adjustment but rather tried to use the opportunity to get more money from me Show details
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A name change required on my flight ticket and after two hours on the phone WOTIF could not assist and flight was gone. Two days later I discovered my return flight was cancelled so I had to purchase all new flights. WOTIF could not assist any less or be anymore incompetent if they tried. NEVER NEVER use WOTIF or Expedia for travel. They happily… Read more
take your money but leave you in your own if there is any issue with your travels. Appalling customer service with no way of seeking compensation. I am out of pocket by $1,500 due to a simple error that they could not rectify and they couldn’t care less. Be very careful using their services.
Extremely Disappointing Experience with Wotif - Stay Away! I recently used Wotif to book a trip, and I am utterly disappointed with their services. It's an experience that left a lot to be desired, and I cannot recommend using them for any travel plans. One of the biggest issues is their refund policy, or rather, the lack of one. I was shocked… Read more
to discover that instead of providing a straightforward refund, Wotif only offers a credit for the funds. To make matters worse, they then require you to pay an excess amount just to reclaim your money! This process feels misleading and unfair to customers who might prefer getting their funds back rather than dealing with credits and additional charges.
The entire experience was frustrating and left me feeling stranded with no clear resolution. The customer service also lacked empathy and was unhelpful in resolving the issue, making it clear that customer satisfaction is not a priority at Wotif.
Save yourself the hassle and stress—strongly reconsider using Wotif for booking any trip. Their refund policies are a nightmare, and you deserve a service that values its customers and their hard-earned money. Stay away!
Due to the extremely poor customer service experienced today, I will no longer be using this company for any business or professional dealings. The experience was disappointing and has completely turned me away from the company. Show details
Arrived at accommodation after travelling all day at 33 degrees. looking forward to a cool swim the reviews were great and pool looked good on website. Once checked in looked at the pool and and there was like 60cm of green water in pool. Asked if there was another pool, advised no. Asked if anywhere to swim and told to go to next town as we were… Read more
travelling with a dog. Advised staff we only stayed for pool and asked if we could cancel. Was told she was happy to cancel, but we needed to do it through Wotif. We left accommodation and tried to cancel through Wotif. After dealing with the chat bot, then an agent was sent an email saying they could not cancel. Emailed the accommodation and they are now not replying. I have to go through the ACCC and my Credit card now. Would not recommend Wotif or Apollo.
Wotif advertised a hotel in Brisbane at the Kingsford Riverside Inn . The hotel was absolutely disgusting nothing like the photos Wotif advertised. They didn't say it was shared bathroom & toilet. I will never use Wotif again. I want a refund.
Wotif are rubbish! If you want to get ripped off, do an online booking with them for a specific date, only to find out they have jumped you forward a month to a date you didn't choose! In the meantime, they take your money, but can't supply the service! Buyer beware! Show details
Never book with Expedia or Wotif. I arrived at my 4-star hotel to find a room that reeked of mould — it was so strong we couldn’t stay in it. The second room was just as bad. The hotel admitted the problem and approved a refund, but Expedia/Wotif refused to honour it. I was exhausted, stressed, and forced to book a new hotel at my own expense. I’ve never felt so unsupported by a booking platform. I don’t want anyone else to go through this. Show details
This website will NOT notify you if your hotel dates unavailable, it will proceed to the payment with different dates. Dodgy, scammer, pathetic. DO NOT ENGAGE with this website. Show details
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