WridgWays VIC, Dandenong South

Don’t move with them please – We moved our household with WridgWays from Melbourne 11 days ago. They can not give us any information when we will be receiving our furniture. The numbers of the head office and the Victoria office and the Brisbane office does not answer or disconnected. After contacting the only person we can access several times, now we have been told that the… Read more

company has issues and we will hear on the news about the issues that they have. Please don’t use them as removalists.

Do Not Give Money To This Company – It's business as usual for this company if you view their website or Facebook page and they still have a sales department! As countless reviews here have already mentioned this company have no trouble booking your move and taking your money but the weeks following on from that have been nothing short of a total crap show. We engaged Wridgways in… Read more

late May to move our household contents from Perth to QLD. Our goods were collected on June 2 and we were advised it would take 10 to 15 working days. Thank goodness we decided to drive over. At least we have a car to our name.

The company representative responsible for our move left the company a week after our goods were collected and another person was assigned to our move. We tried to make contact with this person for days but messages and emails went unanswered. A week later (on the est arrival date of our storage container) we got a call letting us know our move had been delayed but that was all. No idea where it was or what the hold up was about. It took several more phone calls later to learn that our container hadn't even left Perth. By this stage we were already in our new rental in QLD sleeping in an empty house on a camping mattress with our 10yr old child.

It seems Wridgways have gone into liquidation (or that they owe lots of people money and can't afford to pay it) and the rail service that is responsible for moving our belongings to Perth is winding up their operations with Wridgways so I guess our container isn't going to leave Perth in a hurry.

To cut a long story short between the intermittent communication and misinformation, 5 weeks down the track we still have no idea when our furniture is going to leave Perth and arrive at our new home in QLD.

We've sought assistance from the Dept of Consumer Affairs and Protection in WA who are looking to put together a case for us but we aren't holding our breath.

For anybody else in the same situation, we got 2 weeks temp accommodation paid by Wridgways 10 days ago (although that ends in a few days) and have been advised to try to extend that AS OPPOSED to buying new furniture as it's less likely we'll receive monetary compensation.

I truly feel for everybody else in our shoes as I know we aren't the only ones who have been robbed and left to suffer at the hands of this unscrupulous company.

Needless to say we are in total limbo now paying $500/week rent for an empty unit with no idea what will come of our shipping container worth of belongings.

If you are reading this and have booked and paid for a move with Wridgways, and they have yet to collect your stuff I'd seriously consider cancelling the move and going with another company (even if it means being out of pocket).

We have lost the $5100 we paid for the move and seemingly the $50000+ in contents that is still sitting in a Perth storage facility.

For a company who continues to advertise that they are operating as usual this is a total disgrace and a blatant lie! Do not part with your money or else risk loosing everything.

Too many problems – After the friendly guys from Dandenong picked up our belongings from our home in the Yarra Valley on the 11th March it was promised to be delivered on the 26th March, after many excuses of rain delays and not paying their bills to other 3rd party carriers it is now nearing the end of May. Under no circumstances use this company. They are under liquidation. They transfer your complaints onto message banks and don’t return your calls.

Excellent Service, Good Price – We had a small move, a two seater couch with a chase to move from Southbank Melbourne to Albury. Process was easy from booking (thanks Michael), through pick up and delivery, all managed wonderfully by our customer service rep Charbele. Price was better than any other service (we priced 4 other companies) and pick up window was met and delivery was earlier than quoted. Recommend to anyone looking for a reasonable prices service. Show reply

Excellent Service – We were only moving 4kms up the road and used WridgWays to pack, move and unpack our house. From the initial quote through to the actual move the staff were friendly and efficient. All were on time and very respectful of our belongings whilst packing and unpacking

Excellent service – We moved from Queensland to Vic with Wridgways 5 years ago and found the removalists experienced, friendly and professional. When we were moving back to Queensland, we approached Wridgways again and were provided with the same excellent and professional service (from Matt). Although we didn’t end up using Wridgways again as work ended up organising our move, I would have no hesitation recommending them.

Bunch of criminals totally avoid! – Moved from Melbourne to Cairns. WridgWays collected and loaded my worldly belongings from my storage facility in Hallam on 12/02/2021 to be delivered mid March 2021. I am still trying to get any of my things delivered. Having called every contact number provided and them all to go to message banks, leaving numerous messages on any provided it took… Read more

a family member on 15/4/2021 to physically drive down to the Dandenong branch and find someone. That someone is [Name Removed]- chief commercial officer. [Name Removed] then added me into an email to [Name Removed]- Area Manager : Queensland/Darwin to schedule delivery of my items. Having waited many more days I called [Name Removed] directly to find out what is going on??? [Name Removed] essentially washed his hands of my delivery reinforcing that [Name Removed] is who I need to deal with. Neither [Name Removed] or [Name Removed] are helping at all and I hold the Dandenong South office responsible as that’s the last proof that I have that WridgWays has my furniture. WridgWays is quick and courteous with taking full payment out off your pocket but that’s where it stops. I have been out to the advertised Cairns facility which is closed down with a for lease sign out the front. I found another WridgWays facility at 19 Redden street Cairns which is locked down due to not paying their rent. As of 04/05/2021 I still sit here in an empty apartment on a camping chair no wiser to when or if I am ever going to get my stuff. I am at a total loss. All I can do at this time is to do my best to get the word out where I can to anyone considering using WridgWays to look elsewhere. This company is dodgy to say the absolute least!

Warning! Destroyed my furniture – Please also refer to my google review for more details. Do not trust them with your valuables! My move with wridgways has resulted in tens of thousands of dollars damage to my belongings. 18 months ago!! If you care at all about what is yours avoid these cowboys! I have even received a call from the companies coo [name removed] me I would be… Read more

compensated. That was over 1 year ago. Multiple calls and messages left by me to [name removed] for a return call have been ignored. (he gave me his personal mobile believe it or not) if you receive this kind of service from the man in charge of the business imagine the example he sets for the rest of his staff. Shocker!

Disgusting. What a mistake – Small 3bed house. 20ft sea container 27cubes used. Original transit time in contract was 6-8 days from uplift with up to 28 days storage time on site in Victoria. Moving from Perth WA to Tarneit VIC. - Engaged Wridgeways on the 20th Feb. - Signed contract on the 28th. Payment transferred. - Uplift scheduled for the 6th March. Uplift completed… Read more

on the day scheduled.

- Delivery scheduled for 18th March.

- I called to Confirm delivery on Monday the 16th. Initially the Customer Service Representative ([name removed]) would not answer me and transferred me to " Ops" I was informed that my consignment had not left Perth by the Area Manager ([name removed])

- Delivery was then advised it would be Monday 23rd March at the earliest.

- I was then advised that delivery would be delayed to Wednesday 25th. With the truck to delivery the same day as the freight arrived.

- I have just followed up and received an email from the Area Manager ([name removed]) stating that delivery was scheduled for Friday 27th as discussed. I note that i had never discussed delivery on Friday.

Additional Points.

After much back and forth i was able to find out that the shipment was delayed because Wridgeways SantaFe in Perth had NOT paid their account with Pacific National (Rail freight). I have followed up with the Wridgeways Santa Fe people in Perth and was told that the person i spoke to ([name removed]) had only just returned to work and that none of this was his fault because he had been on holidays.

I have learned today (Saturday 21st) that my consignment was delayed from travelling individually and was part of a larger consignment for rail transport. I suspect to save money. I asked if the consignment could be trucked across and was told that this was not available. I suspect because of the cost and not because of availability.

The Area Manager implied that there were other consignments in the same situation as my family.

I traveled via road in with my family across the Nullabor to arrive on Tuesday the 17th March to find that i am now in Victoria with no accommodation, no family and no support in the midst of the Pandemic. My consignment still has not arrived and there is no sense of if it is intact, damaged or if it will even arrive at all.

I note that i have had another issue with the original rental property in Tarneit which coincidentally has since fallen through. I have secured a new rental property in Point Cook and changed delivery address. All this after the original consignment was delayed. In the case of delivery as contracted, the storage included in our contract would have covered things.

Customer care please contact me to resolve this asap. For other potential customers, stay as far away from Wridgeways as you possibly can.

I will try to update this review as things progress.

Wridgways is the Wrong Way - never again – Charged for a full container from Queanbeyan to Adelaide - May 2019. Not all space within container utilised. Loose (unsecured) items found on the floor of container. Someone elses property delivered with ours that couldnt be explained. Consequently excessively charged for a second shipment. Ignored/placated over 5 months including by CEO. … Read more

Significant damage, irreplaceable breakages and missing items (suspected damaged and disposed of) We were Instructed as per Wridgways policy to not dispose of damaged items until an assessor inspected same. This didnt happen even though we asked for it when we were told to get repair quotes - which we eventually did when Wridgways elected not to act on their own policy. Internal assessment staff using gumtree to determine market value. Wridgways delivery staff agreed (on delivery of container) i) all space not used, and standard of packing the container likeky caused damage. Sure, insurance is insurance (which has not been finalised) but the bottom line is we trusted our personal property (all we owned) to so-called experts who demonstrated on this occasion that they are incompetent. Considering taking the matter to the Industry mediator - this experience has caused significant anxiety and distress.

PLEASE, Please, please DON’T use these guys – Let me start out saying that we having moved house from Aus to US a total of 7 times in the last 12 years. Each time with have done a 40ft HC with full pack option. This time I got quotes from 3 different companies. Wridgway wasn’t the cheapest nor the dearest. I would say we are pretty experienced at this move. They estimated a 40ft container no… Read more

problem.

In November 2018 we had the uplift from Green Point, NSW. Right throughout the days days I kept checking in if it was going to fit. I was assured no problem at all. Again, I know how this works. I was also instructed to ship our safe and daughters mini bike as well.

All seemed ok until we arrived in the USA and I received an email in December after the vessel had sailed telling me that they couldn’t fit it all on and had decided to leave a number of goods off. Items like lounges, safe, motorbike. The email said that if I wanted to have my goods I would need to pay an extra $4000!

I refused and suggested that they cannot hold my goods to ransom like this. They people I originally dealt with had left. I finally heard back in January that they would send on LCL separately and with no charge.

The main load arrived in January. The amount of damage done is a whole other story that I won’t bore you with here.

Guess what, it is now the end of June 2019 and I have still not received our goods. They are held up in port as Wridgways did not obtain authorization for the bike to enter. Oh, and guess what, they are trying to charge me extra fees for their mistake. Now the bike has to get sent back to Aus or destroyed. MY daughters pride and joy. She is distraught.

I urge you, please don’t use Wridgways.

Sly removalist with absolutely no regard for your belongings. Never moving with them again! – I engaged Wridgways to relocate a 1 bedroom apartment worth of items in Melbourne to Sydney in early December 2018. A confirmation of the payment was not sent to me by the move coordinator; [name removed] upon full payment that I had to make a call to ask about the status of the move. Whatever happened to customer service? This should have been… Read more

the sign of things to come.

The uplift was supposed to happen at 12pm but not only were they late by a whole 2 hours but they did not have the basic courtesy to inform me. It was only after repeated calls to the customer service desk that I knew they were late. When the movers came, no care was exercised in handling my items - it was basically the movers throwing my stuff around. In addition, the movers punctured a hole in the apartment when moving the washing machine but it was my fault for not taking before and after pictures. Since they managed to get the job done within the stipulated 3 hours, I decided to let it go.

Delivery of the items to my apartment in Sydney was on time and handling of items was considerably better than the movers during the uplift. However, to my horror, I found that the saucer plate holding my plant was broken. The movers did not inform me that the saucer plate was broken and was banking on me not noticing it. I was then told that the saucer plate was broken during the move and given how the movers were throwing boxes around even when there was an explicit "fragile" label, I am not surprised.

Upon unpacking, I also found most of the bowls were broken as well and this is after using additional padding on the bowls as well as in the box. The only logical explanation for the bowls to be broken was that the movers were not treating fragile items with care and probably throwing the boxes around. Clearly a negligence on their part! I followed up with [name removed on the broken items and was told they will not be reimbursed, I asked for an explanation on 17th December but 10 days on, I have not gotten a response and will probably not get any.

In short, Wridgways only care about you up till the point they secure their sales and you have paid the full amount. They exercised no care whatsoever in ensuring your items are safely transported and tried to be sneaky about it hoping you would forget.

I only hired Wridgways due to the size of their company in handling interstate removals. I strong advise everyone to not hire Wridgways for your moves. I have seen smaller companies that have done a better job and should have just stuck to the previous removalist I used in my move from Sydney to Melbourne.

Never again- they treated us badly – We were quoted $4346 by the Wridgways Estimator which we accepted. 7 days before the uplift we receive an email from Melbourne office informing us the price is now $8218. This is despicable treatment. As second time users of this company we expected much better treatment. Being pensioners our health has suffered, all caused by Wridgways lack of thought and consideration. SHAME on you Wridgways.  Show details

Do not use them – To be upfront, I won’t be using your services again and will not be recommending Wridgways to anyone in future. I had various items broken during the move, including cheeseboards (which had sentimental value due to being a gift) and wine glasses. These were packed in boxes that were marked as “fragile” and also wrapped in layers of newspaper.… Read more

The fact that only a few were broken, rather than all of them, indicates to me that the break wasn’t due to poor packing, but due to poor/rough handling of the boxes. Although I had purchased insurance, with an excess of $200 it hardly seems worth the trouble. When in reality your guys should’ve just been careful to begin with.

This was further emphasized to me, the nature of which items are handled by the staff members, as I was able to witness this firsthand. The two men who came to my property actually damaged my roof and chipped it (an entire chunk was taken off with a bedframe), resulting in a handyman having to come and re-plaster it. Although this did not come as a charge to me (and why should it), the handyman had to re-paint that section and the paint job was obvious. I am now hoping that I will not be liable for any re-painting job expenses that the landlord may need to incur as a result of this.

I could see that the men were rushing and basically throwing my items around, without even noting whether it was fragile or not (even though it was clearly labelled for their benefit). Absolutely, disgustingly careless.

Upon arrival in the new home, 3 of my boxes were completely opened. Which is odd considering I had taped/duct taped these boxes. As a result of it being open, dust and debris got into the boxes/items. Not to mention an invasion of my privacy.

The only thing I can commend is, the administration staff was extremely responsive and had great communication. It’s a shame that her ground staff were not able to demonstrate the same level of service and care in their jobs and responsibilities.

From what I can see with other reviews, Wrigways will respond asking me to email their Customer Care Team, which I've already done. Given my experience thus far, I really doubt much will come of it.

My advice: just avoid them at all costs!

Do Not Get This Company – Do yourself a favour and do not get this company! They demanded more money on the day of pickup, claiming they had to move extra furniture. We had photo proof that this was not so, but it seems that NO ONE has any authority over this company, even with proof, as they do not respond to emails. They also sent our furniture to the wrong state,… Read more

resulting in loss of parts needed to put it together. After months of stress and getting NOWHERE all we can do, is warn others to save yourself from this Company, their service is NOT acceptable!

Very poor service and communication – I sought quotations from 3 major Removal Companies for a move from Melbourne to Geelong. The move was from a 4 bedroom apartment to a 4 bedroom house. Although WridgWays was the most expensive I chose them because I had had 3 very successful moves with them about 10 to 15 years ago. The quotations were for two moves; one being a large de-clutter… Read more

move with the container to be held for three or more months and the other being the final uplift direct to Geelong.

When the de-clutter load was uplifted the staff broke our garage door and did not report the damage. I telephoned WridgWays about this twice and the person who was to respond did not return calls.

The de-clutter Quotation stated “Re-delivery to Metro Melbourne”. I question this item and was told that Geelong was considered part of Metro Melbourne. Unfortunately I did not get this in writing and was charged an additional $405 to deliver the container to Geelong. I was clearly their error not mine. The refused to reconsider this additional charge. Their other quote clearly mentioned Geelong as the destination.

When the de-clutter load was delivered to Geelong a number of items were broken and some furniture clearly scratched. We were told by Sales Consultant that our de-clutter load would be placed in special bins in the storage area and would not be left in the container. This was part of the quality service they provide. This was a total lie as the items remained in the Container at all times.

The most frustrating issue was communication. I tried repeatedly to contact two different staff members by telephone and by email and their response was appalling often taking up to 4 days. The WridgWays receptionist was frustrated on my behalf because I could not receive a response to repeated telephone calls.

Given this appalling service I contracted with another company for the final uplift of my household items. This contract was significantly cheaper than the WridgWays quotation. It also included a much simpler insurance proposal. Best of all we enjoyed friendly trouble free service and professional communication. No damage occurred to our furniture or other items.

Since unpacking items packed by the WridgWays staff for the first uplift we have found items that are chipped and broken.

Sadly the WridgWays I once knew and trusted no longer exists.

Very pleased. Smooth move – We moved a large house. It was packed completely in one full day. And moved the second day. All staff were professional, I didn't feel uncomfortable which I have in the past with removalists. They were not intrusive and just did their job. Office staff were also very pleasant to deal with, no problems at all.  Show details

Fantastic Service – I moved my house contents from Victoria to NSW over 1200 klms, the move went smooth at both ends staff were fantastic both the administration & moving staff were a pleasure to deal with.  Show details

Great Service Friendle People – We moved our two storey three bedroom house in Melbourne to two locations. We had to move all the house down to Kilcunda then take some furniture from Kilcunda to Richmond. This did not seem a problem with anyone. The day before the move two professional packers came in and placed all our worldly goods into boxes, marked them and prepared them for… Read more

the move the next day. The next day two trucks turned up, packed all our goods and carried out the instructions given It was a professional job and we have no hesitation in recommending this company to anyone of our family and friends.

Highly professional service – This was a relatively small (two bedroom flat) but complex move, from the third floor of an apartment building with a small elevator and rather difficult access, including steps at the front and a corridor with tight turns. The move was completed promptly and effectively - the team had worked out an efficient plan of action and executed it well.  Show details

A Professional team of people! – The move occurred within the Eastern Suburbs of Melbourne, from a large 3 Bedroom house to a small 2 Bedroom Unit. The task was difficult because there were selected items to be relocated from a house full of furniture and despite a small number of items left behind, Santa Fe WridgWays did an excellent job by arranging for another truck to… Read more

follow-up and complete the relocation on the same day.

The job at hand was very well handled by the team on the ground, with no breakages.

Many thanks to the Consumer Sales Consultant and the Operations Team for putting in the extra effort and going out of their way to complete the relocation.

Small Interstate removal from helpful team – We had to clear out my Mother inlaws house in Melbourne just before Easter and some of the items in the place we wanted to ship back to Brisbane where we live, rang around half a dozen firms who all said it was too small a job or they weren't heading north at that time, then contacted Santa Fe Wridgeways who were all too happy to help the team… Read more

arrived on time packed our precious items held them in storage until they were coming north at no extra cost three weeks later the Brisbane team arrived on time, put back together a cabinet they had to disassemble for transport and we couldn't be happier everything got up here in perfect condition

Thank you Santa Fe Wridgeways

Peter

Professional and careful removalists – Interstate move of a 1 bedroom house from Bendigo to Brisbane. Moving staff at both ends were polite, excellent and careful with my belongings. The inventory system was a pleasant surprise compared to the removalists I had used previously. Simply because of Wridgways thoroughness I would use Santa Fe Wridgways again.  Show details

Had hassle free, amazing service would love to highly recommend to others!! – It was a 3 Bedroom House move. Long distance. (From Gladstone Qld. to South Morang Vic.) Yes, it completed as per the given time frame by the removalist.  Show details

Excellent service – I moved with Santa Fe Ridgeways interstate. The team was professional from the initial quote to the person who picked up the boxes after unpacking. The packing team was very professional and handled a potentially stressful time on my part with calmness and efficiency.  Show details

Professional and Efficient – I was moving from a double story house to a smaller double story town house. The move finished early and the guys should initiative when storing the boxes in the garage at the other end.  Show details

Excellent service from start to finish – I moved interstate and Santa Fe Wridgeways was an excellent choice. From the initial quote to dealing with all my queries, the staff involved in my move were totally professional. Would definitely use them in the future.  Show details

Great value and effective removal service – 16 cubic metres (part container) of equipment and furniture shipped from Melbourne to the Sunshine Coast. Very smooth operation, picked up and dropped off on time, with skilled and careful removalists. No damage. Great value. Thank you.  Show details

Great service – - A small load for an apartment - Long distance - The time frame from start to finish was as planned. Ultimately, I was very happy with the service from pick up to delivery, everything ran smoothly and as expected. I would recommend Santa Fe WridgWays to others. Thank you.  Show details

Top Marks – this is the third time i have used the company and all i can say is except for 1 minor damage, they moved, they stored, they delivered, they unpacked, took rubbish away and service was really, really good. i referred them to another party who was also extremely pleased with the service. only complaint was when i tried to claim for minor… Read more ·  1

damage to table, it was rejected on the grounds that i did not take the insurance and trying to get hold of someone once the claim was made was problematic.

Fantastic move – moved from geelong to Melbourne. sixth floor apartment, no elevator. boys did a fantastic job with no hassles or complaints. great effort considering price, would highly recommend.  Show details ·  1

Guys went above and beyond to help – We moved a family of three from a two storey townhouse in Oak Park, Melbourne to an apartment in Ivanhoe, Melbourne. Due to settlement issues we had to change dates of the uplift and delivery at the last minute, which was no problem and organised smoothly on Santa Fe Wridgways part. The operations team and the movers gave us phone calls to let… Read more ·  1

us know times the movers would arrive and they were always on time.

At the uplift the two guys were fantastic explaining the process and both were open to questions we had. Nothing was too much effort for them and they did a great job moving some really awkward bits of furniture. They even helped the guys from the Salvation Army who had come to collect items we were not keeping.

At the delivery we had a major issue being unable to fit items in the lift in particular a big lounge suite. They guys carried this heavy stuff up 4 flights of stairs. But then it still couldn't fit into the corridor so they carried it back down 5 flight of stairs to the carpark until we worked out what we were going to do with it. I was really appreciative of this effort as we were quite stressed about what we were going to do with these items. They ensured the furniture was in a safe spot and still in its protective wrapping.

After the uplift a week or so later we called up for the boxes to get collected and that was also organised quickly with a minimum of fuss. There is nothing worse than having empty boxes lying around after you have moved.

I have moved with Santa Fe Wridgways a number of times and I will continue to do so after the care these particular removal crews took.

Moving is a stressful experience and the this team did a great job and I hope they get to see my review!

Disappointing – Moved house contents form Brisbane to Melbourne. Move started well but then advised by Melbourne office on Friday afternoon before move in on the Monday that only one of our two containers would be arriving on schedule but "nothing in the second one you need anyway" and they didn't know where the other one was. When I asked for it to be followed… Read more

up they said I had to ring Brisbane. The second container 8 days after the first and did have things we needed in it.

Great service – Good service, all items were packed well. Arrived on time as planned on the day both on uplift and unload. Staff were helpful and fast when unloading our 5 bedroom house with a few bulky items, ended up having 5 staff at our destination address unloading items and assembling bedding and tables etc.which was very helpful. Would recommend Santa… Read more

Fe and the cost was comparable / cheaper than other quotes. Contact between myself and the company was fine and constant.