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Xe Money Transfer

Xe Money Transfer

2.5 from 42 reviews

Reviews

2.5

42 reviews
5
(13)
4
(2)
3
(3)
2
(1)
1
(23)
  • Transparency
    2.4 (25)
  • Rates and Fees
    2.5 (22)
  • Timeliness
    2.5 (22)
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Tom

TomPerth, WA

  • Verified customer

Long-time customer - with no problems

published
Transparency
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Susan

SusanSydney Surrounds, NSW

  • 2 reviews

Best transfer company. Great service

published

XE are the best transfer business I've used. They have the best rates and service. They are fast and courteous. Always extremely professional. Would reccomend XE to anyone wanting to transfer currency

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Ferdi

FerdiDarwin, NT

Total Failure!!!

published

Do not go with them! I sent $200 equivalent to Malaysia- receiver was suppose to get around 550 in local currency but only 446 was deposited into the account. After reading other reviews I discovered that many many others also had similar issues. Iv use WU and my bank prior and always the correct amount was deposited. XE is a ripp off!!!!

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sskanth

sskanthGreater Melbourne (Inner), VIC

  • 6 reviews
  • Verified customer

They give less rate and less money

published

I am transferring money to India for past 7 years. Used XE for first time and when I transferred 250$ (to test how it goes) as per XE I will get 11456 INR but I received only got 10630 INR almost 17$ less. Called XE and they said bank in India has charged but I never seen anything like that when I transfer from Western Union or Remit2India. Their rate is even less than Western Union and others.

Raised a complaint and didn't get any ticket no or any update after that and I am disappointed with XE.

XE is a website where everyone take reference but really disappointed with the way my transfer went and will never transfer through XE again. Luckily I was testing and didn't send more money from XE.

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Not recommended - had to pay extra after transaction.

published

Beware of the No confirmation scam. When checking the rates it created a transaction or multiple transactions and contracts. Forcing you to pay multiple transfer fees for one transaction. Beware! Similar to others who has put a review here. Untrustworthy.

Transparency
Rates and Fees
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Tung Dang

Tung DangSydney, NSW

  • 8 reviews
  • Verified customer

Cannot cancel created transaction online

published

When I created a transaction, the website did not tell or show anyhow and how much fee when I want to cancel the transaction. Now I have to pay a large amount of fee to cancel the transaction.

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Timeliness
DataJack

DataJackSydney, NSW

  • 6 reviews
  • Verified customer

Con Job Do Not Trust This Company.

published
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lois k.

lois k.Sydney, NSW

  • 2 reviews

WARNING!!!

published

Do NOT use their service. It is fraud. I tried to send USD90K to Hong Kong for business purpose, but they couldn't send the money and the money was returned to me 22days later. And they deducted $10 for fee. It was such a nightmare until the money was returned to me. One of most horrible experience in my life!

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The reviewer stated that an incentive was offered for this review

Hussam

HussamMelbourne

  • 7 reviews
  • Verified customer

Don't waste your time and money

published

Very bad experience. The money took almost 13 days to get to the recipient and it was received 13% less than transferred amount. I used XE because I thought it is cheaper than WU but I was wrong. First and last time to use XE. Not recommended at all.

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  • Verified customer

Excellent

published

I am with the reviewers who are stating that they don't what the bad reviews are about....

I created an account yesterday, after being quoted a better transfer rate than the last company I used. No spam callers, sent the money from the UK to their named account, they confirmed receipt by text and email. I received the money into my Aus account today. Perfect, no hassle transfer, easy, quick and painless. Would def recommend and use again. I do not review products or services unless I am very happy !

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Nirav Shah

Nirav ShahSydney Surrounds, NSW

  • Verified customer

CRAP - dont sign up. less money than what they promise and no transparency on transaction

published

I transferred some money and got 7% less than what was confirmed by XE. This is total scam. not using this service anymore. They also do not provide any details of what the other transactions costs where neither they are capable of finding that for you. Remeber what it shows on the screen is not you will get finally into your bank account. Use Transferwise or even Western Union much better.

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Timeliness
Binu

BinuSouth East Queensland, QLD

  • Verified customer

Never again, don't trust them

published
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Overly cautious

Overly cautiousSouth East Queensland, QLD

So easy and quick

published

We transferred from New Zealand to Australia. Sent the order Friday night, electronically transferred our money to XE on Saturday morning and had the cash in our Aus bank account by lunch on Monday. So easy to use. The customer support was exceptional (this was our first time so we had a few questions). Did not loose a cent to any other fees, the exchange rate was a lot better than the bank. I would recommend to my family and friends.

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Anonymous Reviewer

Anonymous ReviewerGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • Verified customer

Absolutely horrible, avoid at all cost.

published

I made a fund transfer on Wednesday, on Friday afternoon they sent a request asking me to provide more information which Immediately did. Now after almost 2 weeks, after multiple follow ups, they still cannot provide me an accurate answer on when would the fund be released. No proper tracking at their end, once the fund is held by intermediary bank, this is it. I keep having to ask my recipients to check the fund everyday.
Worst customer experience ever! Should have trusted the negative review before deciding to transfer with them, go with another provider, I would probably be able to make 4 different transfers during the period.

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Neil

NeilGreater Melbourne (Metropolitan), VIC

  • 3 reviews

NO NO BIG 4s FOR FOREX TRANSFERS

published

Use Transferwise much better forex rates than PayPal, xe etc. DON'T EVEN THINK OF USING BIG 4 BANKS FOR FOREX THEY WILL RIP YOU LIKE ANYTHING. I pity people who are unknowingly being ripped by these banks at all levels be it forex rates, hidden charges, interest rates, annual fees and what not.

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Vishal Zala

Vishal ZalaGreater Melbourne (Metropolitan), VIC

Total Scam .. Don't use XE for transferring money

published
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Chao

ChaoSydney, NSW

Very bad don’t use it

published

I send money to Thailand, Just try the first time I send $100 but I received 1600 Bath Used to be 2050 Bath(lose 450B) good rate but not good service no customer pick up the phone

The reviewer stated that an incentive was offered for this review

parul p.

parul p.Sydney, NSW

Stay away from XE money transfer

published
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Timeliness

I was sceptical after reading the reviews but WOW did they deliver what they said

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ned

nedPerth, WA

avoid this scam company at all cost

published

First time user, tried to transfer $300 to my niece in New Zealand. I made transferinto their account, 3 days later i recieved an email from them requiring reciepients passport details? What for, it's a suprise present to her, why do you need her passport details and why should I submit her private passport detils to you?. Now 5 days later i want my money back. They are dragging their feet not to refund my money. still waiting for the refund

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Questions & Answers

Pandora

Pandoraasked

Hi
I am going to NZ in a few months.
Was just wondering how I transfer my funds for my holiday from my NAB account & set up a new debit account?
Are there any hidden fees & how long does it take?

2 answers

Well my money never arrived so I would not use this company. There are plenty of others though so I hope you can find a reputable company. TransferGo is poor as well, my money disappeared when i used them - they even sent me a fraudulent receipt claiming the money had arrived so plenty of dodgy companies in the money transfer business

Jenn
Jenn

I would not use these guys. I think XE used to be a decent company, but not anymore. Don't send money using their service unless you want to write it off as a donation because you will never see you money again.

AJB

AJBasked

We are currently using TorFX and wanted to talk further about deals available. Anyone to talk to?
Regards,
Andrew

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