Xe Money Transfer

We transferred from New Zealand to Australia. Sent the order Friday night, electronically transferred our money to XE on Saturday morning and had the cash in our Aus bank account by lunch on Monday. So easy to use. The customer support was exceptional (this was our first time so we had a few questions). Did not loose a cent to any other fees, the exchange rate was a lot better than the bank. I would recommend to my family and friends.

I made a fund transfer on Wednesday, on Friday afternoon they sent a request asking me to provide more information which Immediately did. Now after almost 2 weeks, after multiple follow ups, they still cannot provide me an accurate answer on when would the fund be released. No proper tracking at their end, once the fund is held by intermediary bank, this is it. I keep having to ask my recipients to check the fund everyday.
Worst customer experience ever! Should have trusted the negative review before deciding to transfer with them, go with another provider, I would probably be able to make 4 different transfers during the period.

Use Transferwise much better forex rates than PayPal, xe etc. DON'T EVEN THINK OF USING BIG 4 BANKS FOR FOREX THEY WILL RIP YOU LIKE ANYTHING. I pity people who are unknowingly being ripped by these banks at all levels be it forex rates, hidden charges, interest rates, annual fees and what not.

I send money to Thailand, Just try the first time I send $100 but I received 1600 Bath Used to be 2050 Bath(lose 450B) good rate but not good service no customer pick up the phone

First time user, tried to transfer $300 to my niece in New Zealand. I made transferinto their account, 3 days later i recieved an email from them requiring reciepients passport details? What for, it's a suprise present to her, why do you need her passport details and why should I submit her private passport detils to you?. Now 5 days later i want my money back. They are dragging their feet not to refund my money. still waiting for the refund

After a less than satisfactory experience trying to set up an account with InstaReM a friend recommended that I try XE Money Transfer. I was able to set up my account easily and arrange the transfer and at all stages during the transfer process I was kept informed by either email or SMS. The funds reached the designated account within four business days so I will definitely use them again when I need to transfer money overseas. The negative reviews I have read are at complete odds with my experience with XE Money so I would recommend that you try their service and then make up your own mind.

I joined XE and it all seemed so simple, wanted to transfer money from Aust to my NZ account.
XE SMS me "We have sent your payment NZDxxx to you" That is sent the money to my NZ Account.
Then 4 days later I get another SMS "You"ll be sent notification once we've sent your currency"
The problem was an extra 0 in the account number, so my fault.
Better communication from XE could have resolved this issue straight away.

I have used XE for some years now for regular transfers from Australia to our bank in Italy, using the IBAN account code. There are no charges either by XE or by the receiving bank, and the exchange rates are better than bank rates (which also incur transfer charges on top of that).
I do everything online, and the confirmation emails tell me exactly where we're at. I have never had a problem, and frankly don't understand the negative reviews about this being some shonky scam. It's not, this is a large and respected company. I'm wondering if the people writing the reviews are scamming XE because they're working for the opposition...

Though they mention no transfer fees. The funds receives on the other end will be well below what you ordered and they will tell you its intermediate bank fees which you won't have a proof for and no invoices that they are paying tax on the money they take from you. Scammed!!!!! Stay awayyyyyy.. They screw every customer like that..I'm closing my account with them..

Rang to enquire about thier servive and informed them i wished to move some $$$$ from NZ to Ozy. They emailed with some details but i eventually decided not to use thier service. They replied back that since i didnt use them i owed them over 5k as they borrowed money for the possible transfer. Then sent a contract after the fact. They have crazy bussiness model and my advice is stsy away from them.

Sent money to Thailand and lost on the receiving end more than 5% , never again, i will stay with transfer wise i would absolutely not recommend that will be interesting to see what excuse xe has

I had to get some USD converted to AUD and knew to avoid the banks. I was going to go ahead with OFX but noticed that XE also did money conversion. Not sure why I thought of it so late as I frequently visit their site to check the conversion rates. However, I was surprised to see that XE was almost 30% better than OFX too. Since then I had one person help me with the initial setup and once I sent them the money they created a market order for me. Recently when the AUD fell, it was triggered and a couple of days later I had my money in the bank.

I humbly asking you, to not use my phone number. It’s been several times I received a text message saying that I sent money to someone on your website....Please stop using it.

I have used Currency Online for several years, unfortunately they have been taken over by XE. With Currency Online, I created a Rate Alert. This alert expired in Feb and I thought nothing more of it until I received an order from XE. Having explained my reasoning about the fact it was a now expired rate alert, they suspended my account with the terse comment - Please note these are legally binding contracts and you are required to settle in full.
Really disappointed with the attitude. Mu business is not important to them, so I will take it elsewhere.