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Xe Money Transfer

Xe Money Transfer

2.7 from 30 reviews

See the Best Money Transfer Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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15

Overly cautious

Overly cautiousSouth East Queensland, QLD

So easy and quick

published

We transferred from New Zealand to Australia. Sent the order Friday night, electronically transferred our money to XE on Saturday morning and had the cash in our Aus bank account by lunch on Monday. So easy to use. The customer support was exceptional (this was our first time so we had a few questions). Did not loose a cent to any other fees, the exchange rate was a lot better than the bank. I would recommend to my family and friends.

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Anonymous Reviewer

Anonymous ReviewerGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Absolutely horrible, avoid at all cost.

published

I made a fund transfer on Wednesday, on Friday afternoon they sent a request asking me to provide more information which Immediately did. Now after almost 2 weeks, after multiple follow ups, they still cannot provide me an accurate answer on when would the fund be released. No proper tracking at their end, once the fund is held by intermediary bank, this is it. I keep having to ask my recipients to check the fund everyday.
Worst customer experience ever! Should have trusted the negative review before deciding to transfer with them, go with another provider, I would probably be able to make 4 different transfers during the period.

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Neil

NeilGreater Melbourne (Metropolitan), VIC

  • 3 reviews

NO NO BIG 4s FOR FOREX TRANSFERS

published

Use Transferwise much better forex rates than PayPal, xe etc. DON'T EVEN THINK OF USING BIG 4 BANKS FOR FOREX THEY WILL RIP YOU LIKE ANYTHING. I pity people who are unknowingly being ripped by these banks at all levels be it forex rates, hidden charges, interest rates, annual fees and what not.

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Vishal Zala

Vishal ZalaGreater Melbourne (Metropolitan), VIC

Total Scam .. Don't use XE for transferring money

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Chao

ChaoSydney, NSW

Very bad don’t use it

published

I send money to Thailand, Just try the first time I send $100 but I received 1600 Bath Used to be 2050 Bath(lose 450B) good rate but not good service no customer pick up the phone

The reviewer stated that an incentive was offered for this review


parul p.

parul p.Sydney, NSW

Stay away from XE money transfer

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I was sceptical after reading the reviews but WOW did they deliver what they said

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ned

nedPerth, WA

avoid this scam company at all cost

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First time user, tried to transfer $300 to my niece in New Zealand. I made transferinto their account, 3 days later i recieved an email from them requiring reciepients passport details? What for, it's a suprise present to her, why do you need her passport details and why should I submit her private passport detils to you?. Now 5 days later i want my money back. They are dragging their feet not to refund my money. still waiting for the refund

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Frank A.

Frank A.Perth, WA

  • 2 reviews

Excellent service

published

After a less than satisfactory experience trying to set up an account with InstaReM a friend recommended that I try XE Money Transfer. I was able to set up my account easily and arrange the transfer and at all stages during the transfer process I was kept informed by either email or SMS. The funds reached the designated account within four business days so I will definitely use them again when I need to transfer money overseas. The negative reviews I have read are at complete odds with my experience with XE Money so I would recommend that you try their service and then make up your own mind.

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Jenn

JennNew York

  • 2 reviews
  • 1 like
  • Verified customer

Scam artists. Avoid this company. They will hold your money and not return it

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Wayne S

Wayne SSydney, NSW

  • 3 reviews

Problems with the first transfer

published

I joined XE and it all seemed so simple, wanted to transfer money from Aust to my NZ account.
XE SMS me "We have sent your payment NZDxxx to you" That is sent the money to my NZ Account.
Then 4 days later I get another SMS "You"ll be sent notification once we've sent your currency"
The problem was an extra 0 in the account number, so my fault.
Better communication from XE could have resolved this issue straight away.

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Tim F.

Tim F.Sydney, NSW

  • 2 reviews
  • 1 like

I don't understand the negative reviews

published

I have used XE for some years now for regular transfers from Australia to our bank in Italy, using the IBAN account code. There are no charges either by XE or by the receiving bank, and the exchange rates are better than bank rates (which also incur transfer charges on top of that).
I do everything online, and the confirmation emails tell me exactly where we're at. I have never had a problem, and frankly don't understand the negative reviews about this being some shonky scam. It's not, this is a large and respected company. I'm wondering if the people writing the reviews are scamming XE because they're working for the opposition...

Transparency

Abdul Syed

Abdul SyedGreater Melbourne (Metropolitan), VIC

Unprofessional and Dishonest

published
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Yougotme

YougotmeSouth East Queensland, QLD

Scam company!!

published

Though they mention no transfer fees. The funds receives on the other end will be well below what you ordered and they will tell you its intermediate bank fees which you won't have a proof for and no invoices that they are paying tax on the money they take from you. Scammed!!!!! Stay awayyyyyy.. They screw every customer like that..I'm closing my account with them..

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Brendon

BrendonSouth East Queensland, QLD

Stay away from these clowns

published

Rang to enquire about thier servive and informed them i wished to move some $$$$ from NZ to Ozy. They emailed with some details but i eventually decided not to use thier service. They replied back that since i didnt use them i owed them over 5k as they borrowed money for the possible transfer. Then sent a contract after the fact. They have crazy bussiness model and my advice is stsy away from them.

Rene V.

Rene V.South East Queensland, QLD

Unreal charges

published

Sent money to Thailand and lost on the receiving end more than 5% , never again, i will stay with transfer wise i would absolutely not recommend that will be interesting to see what excuse xe has


grrahul

grrahulSydney

  • 12 reviews
  • Verified customer

Wonderful experience and saved me a decent chunk of money

published

I had to get some USD converted to AUD and knew to avoid the banks. I was going to go ahead with OFX but noticed that XE also did money conversion. Not sure why I thought of it so late as I frequently visit their site to check the conversion rates. However, I was surprised to see that XE was almost 30% better than OFX too. Since then I had one person help me with the initial setup and once I sent them the money they created a market order for me. Recently when the AUD fell, it was triggered and a couple of days later I had my money in the bank.


Janice

JaniceGreater Melbourne (Outer), VIC

  • 7 reviews

Someone is using my phone number

published

I humbly asking you, to not use my phone number. It’s been several times I received a text message saying that I sent money to someone on your website....Please stop using it.


terryparle

terryparle

  • 3 reviews

Poor Service

published

I have used Currency Online for several years, unfortunately they have been taken over by XE. With Currency Online, I created a Rate Alert. This alert expired in Feb and I thought nothing more of it until I received an order from XE. Having explained my reasoning about the fact it was a now expired rate alert, they suspended my account with the terse comment - Please note these are legally binding contracts and you are required to settle in full.
Really disappointed with the attitude. Mu business is not important to them, so I will take it elsewhere.


peter

peter

  • 7 reviews
  • 3 likes

Rates are Good, No fees when sending but receiving end charges fees, 3/4 days transaction

published
1 comment
peter
peter

As an update, the receiving end price deposited into my Thai bank was $20 AU less than the contracted price. I now use this when comparing exchange rates with other institutions where I do not incur any receiving end, bank charges.


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Questions & Answers

Pandora

Pandoraasked

Hi
I am going to NZ in a few months.
Was just wondering how I transfer my funds for my holiday from my NAB account & set up a new debit account?
Are there any hidden fees & how long does it take?

2 answers
Rabbi Shekelstein
Rabbi Shekelstein

Well my money never arrived so I would not use this company. There are plenty of others though so I hope you can find a reputable company. TransferGo is poor as well, my money disappeared when i used them - they even sent me a fraudulent receipt claiming the money had arrived so plenty of dodgy companies in the money transfer business

Jenn
Jenn

I would not use these guys. I think XE used to be a decent company, but not anymore. Don't send money using their service unless you want to write it off as a donation because you will never see you money again.


AJB

AJBasked

We are currently using TorFX and wanted to talk further about deals available. Anyone to talk to?
Regards,
Andrew

No answers

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