Xtreme Hobby

Chad Barrett is a thief..if I could give a minus star rating I would – I took my drone to xtreme hobbies in January 2019 .. I was given a quote...paid for repairs up front & I'm still waiting for him to give it back.. Apparently it has been repaired. He has said by email multiple times that he will send it back (I do not live in Brisbane) & then nothing. He has stopped responding to emails & does not return phone… Read more

messages. During this time his store which was at the Wynnum plaza has closed & the business is now online.. Come on [name removed] return the drone that does not belong to you. I bet I'm not the only person he has done this to.

trying to contact chad other than email – does anyone have a contact number so i can try to get my refund. He has stopped replying to my emails . With so many complaints how can he be in business still .

Morons! Beware scammers alert!!! – So I purchased a redcat racing everest pro, 1/10, 4wd, rtr rock crawler (green) off of ebay, item was purchased on the 29/07/19 (paid in full), was suppose to be delivered the 05/08/19 it's now the 15th of august and I haven't received my item, I have emailed them numerous times, with all of 2x responses stating they would be happy to post within… Read more

a week when the items in stock or they would be happy to refund, its utter nonsense!! I have one very unhappy little boy and no present to show for. Lack of communication is absurd, false advertising is another downfall, don't state you have posted something and you haven't even got it in stock let alone posted the damn thing!! Today I rang ebay and got a refund back into my paypal account, they ruled in my favour because they could see who was at fault! I definitely do not recommend these people or this online store ever!

Ripped off $1200 – Purchased Freewing A10 through the website 17/05/18 $999 + $45 postage Did not receive any response for 2 weeks so contacted the shop who said the item is out of stock. New stock arriving in 2-3 weeks. we will send you tracking numbers for the parcel delivery when available. 5 weeks pass no contact from xtremehobby. Contacted store again. store… Read more

owner said the model will be shipped direct from the manufacturer and will send me tracking numbers when gets a chance.

Several more weeks pass no contact from xtremehobby.

Contact store again.

Told they have my item in the local warehouse and will send it as soon as possible. requested they send me the tracking/consignment numbers when they can.

Few more weeks pass - its now mid September (paid for in May)

Contact store again. Sorry we can't ship item via Auspost due to size restrictions need to use courier - ok fair enough

store owner quotes additional $153 (on top of $45 p/h already paid) for courier services

Ok - sent additional funds

2 more weeks pass- no delivery no contact

Contact store again -store owner claims item was sent via courier and will find out what happened

I contact the courier service - no record of picking up item from Xtremehobby

attempts to contact Xtremehobby fail via phone and email

The whole process has been a nightmare

many times I have attempted to call the phone is not answered or on rare occasion the phone is answered I am advised the store owner will call me back - 5 months and many, many calls did I ever receive a call back - once

Odd how if I call from a different phone I get through but not from numbers I called from before

now taking advice from ACCC - formal request for remedy of service is on its way.

will take matter up with consumers affairs if not refunded in full.

Wish I had done more research before purchase as I would have seen the other reviews here and forums with many customers with similar experiences.

My awesome electric skateboard rebuild ! – Hi I took an Enertion Raptor electric skateboard into the boys at extreme hobby in Tingalpa as a last ditch effort too repair it after receiving very little help anywhere else . What can I say about these guys without dribbling all over my phone in glowing praise about the efforts these guys went too to appease me. They researched the product… Read more

thouroughly too make sure they knew what the enormity of the task at hand they had . They researched all different options too suit what would still reach the stellar performance specifications this extreme electric skateboard has out of the box yet too meet a fairly tight budget and they searched for alternative parts from the remote control car and plane world that could replace the raptors powerful yet delicate components with something far more reliable and waterproof and highly tuneable and did they deliver? They delivered in spades full . My enertion Raptor now runs the latest esc controllers that can handle massive amp outputs and mated them to 4 hi quality 3s 5000 mah Zippy flywing Li-Po batteries running in series at 24 volts too each model aircraft engine. This board will race up the steepest hill and yet pull up on a dime . It is incredibly powerful yet extremely tuneable and has good life out of the batteries and room for more modifications too gain even more . Too chad,Luke and the boys I take my hat off too you for a job well done too appease a little kid in a 46 year olds body . Thanks heaps Richard

Good bunch of guys, Great Service! – I've been a customer of Xtreme Hobbies Tingalpa for a few years now and can recommend not only shopping there but just going in to say hi. Xtreme Hobbies is a lifestyle and a way of life that seasoned hobbyists understand can initially be frustrating and very challenging. However, The manager Chad Barrett has been helpful in demystifying some of… Read more

these challenges for me along the way. Chad loves a chat over a coffee and is up front in explaining any aspect regarding your interests, Whether it be just starting out in the hobby or a seasoned pro, Chad will ensure you receive sound and realistic advice.

Chad will ensure you get the best deal every time.

With Rc Hobbies there is much to learn, the pros and cons, the good times and the disappointments are always taken into consideration, however it's a learning curve.

For those who would choose to accept the challenge and persist, the hobby is truly rewarding. Yes at times not easy, but Chad and the guys at Xtreme Hobbies will mentor and help you through the process.

So, What are you waiting for? Get down to Xtreme Hobbies, ask for Chad and the guys and they will clear up any query you have.

I am an experienced RC pilot and have purchased items in relation to many of my various interests from Xtreme Hobbies. These vary from RC gas plane accessories and parts, Rc gliders, Rc Cars both electric and glow models, and my latest purchase a Phantom 4 Quadcopter, Amazing!!

Thanks to Chad, Shannon and the boys at Xtreme Hobbies, good on you!!

Misleading Company – I ordered items from Xtreme Hobby last year (2018) via my wholesale account. The items got lost in transit. It took around two months for replacements. Then in April this year (2019) I ordered over $300 worth of items, which supposedly also got lost in transit. It's now July and I'm still waiting for my items. No-one answers their phones and I've… Read more

only received two brief emails, which it seems were only biding time. I've now been told that the shop has closed down, contrary to what the owner and staff led me to believe. Not a happy chappy.

Fast and honest service – Bought two Traxxas E-Revos from Xtreme Hobbies and very happy with the service and the shipping times. Arrived 3 days after shipped from Qld to SA. Thanks again.

They've kept me in the air! – If it wasn't for chad and his team my Drone flying experience would have been over before it started. For starters their tech knowledge has been excellent, but on a personal level, they have been patient, helpful and willing to go the extra mile to achieve customer satisfaction. I'm a cabinet maker and I'm not that savvy when it comes to tech,… Read more

but these guys never made me feel embarrassed about that. They took the time to explain things, and for that I'm eternally grateful. Well done guys!

Drone repairs – [name removed] who owns xtreme hobbies is a thief. We sent our drone to him for repairs in January 2019. It is now July 2019. We paid for the repairs & he still has the drone. He is not answering phone calls or emails. I have been ringing & emailing him for 7 weeks now with no response He did have a shop front in Wynnum & now it is an on… Read more

line business. Come on [name removed...do the right thing & return our drone. That is all we want. Jenny Richardson

September 19th 2019 Update: xtreme hobbies is a scammer-do not use this business in anyway...they will rip you.

I sent our drone to xtreme hobbies for repairs in January 2019.. I obtained a quote & paid for repairs up front. The business does not respond to emails & phone calls. X treme hobbies still has my drone. They prey on the unsuspecting. Do not deal with them under any circumstances.

Finally a Refund – With the assistance of the Office of Fair Trading i finally received a refund. This could have been totally avoided through honest communication right from the start. It also confirmed for me to never buy anything online without using PayPal

Dishonest – Seems like my earlier review has disappeared, but it’s worth restating. This is a dishonest business. Lies and active purposeful avoidance are use to take your money and not provide a service. I finally received a refund after making a trip to Brisbane and being prepared to leave the shop till a refund was received. Don’t do business with this dishonest thieving company.

Scammers! – Ordered two receivers online never received. When I rang and inquired where they were I was told the receivers are no longer made therefore no longer stocked. By the way the receivers (Futaba R617FS 2.4GHz FASST 7-Channel) are still on their website as available! Asked for my credit card to be credited back the money taken for stock that doesn't… Read more

exist. This was in Dec 2018 after numerous phones calls and a visit to the store in April 2019 and many promises that I would be refunded - I am STILL waiting for a refund. Do not buy from these people they are liars & thieves!

Thieves, liars, fraudsters – What can I say. Paid for a product upfront and after many reassurances from this business received nothing but lies. They even canceled the courier on the day of supposed departure. Please Please don’t waste your time or money on this business

Don’t go here – I’ve been going here for a while and I don’t know why I keep on going back, if you ever order a part or anything through these guys it takes forever, been waiting almost two months already and they told me a week or two, almost time for a refund I think. Show details

Thief – Enquired about purchasing a the Freewing A10. After talking to Chad was told in stock (lie) paid for over the phone. Its been over 12 months nothing. Similar to other complaints listed here. Once they have your money, no contact. Promised refund but just another (lie). I broke my own rule of only using PayPal. Taking legal action to get my money back

Do not I repeat do not buy from these scammers – I wish I read this before purchasing online from XTremeHobby as I among many others have had exactly the same experience. No response from emails or unanswered phone calls just to find out the status of the order. Order placed on 18th Feb 2019 and managed to get through once to be told to expect it mid next week which is now. Sent emails again to… Read more

get a tracking number as it's Australia Post (supposidly) and no response. Called the Bank to get the payment reversed. Fingers crossed to get my money back.

Everyone needs to go all out to warn others of this scam and get them shutdown. I can't believe an Australian business can operate like this?

Update. Finally got my money back after engaging in spamming Social Media with negative comments. He must have finally seen them and contacted me. yes you heard right, he contacted me and i got my money the next day. What a shark. Can't believe he's still doing it.

Care Factor Zero – Xtremely disappointed online purchase no mention of out of stock after 4 weeks of emails and phone calls regarding shipping I was told it was out of stock and a refund would be issued after 2 weeks and mutiple phone / emails and promises still nothing I have instructed the bank to proceed with a transaction dispute. After informing them there response was We will just let the bank deal with it then.

Buyer Beware – DO NOT TRUST THIS COMPANY. Promises the world delivers an Atlas(actually not even that). Ordered a plane on line which said was in stock but wasn’t. Rang, emailed 2 weeks later no initial replies then finally got through to say where's my order they said not in stock - [name removed] said you should have rung first!! So he said it will be here… Read more

Monday. I said no thanks this sounds dodgy I’ll have a refund. He said ok and it’s on its way via PayPal. Two weeks later nothing so emailed etc no reply. Submitted a dispute/claim with PayPal. Xtreme Hobby said they would take liability and refund themselves (quote from PayPal). Then refund appeared BUT they cancelled it within seconds. Appears like refund but isn’t. PayPal thought dispute closed. PayPal not happy and have refunded my money. Buyer beware. Christmas present for my kid never came.

Scammer – Don’t buy from this shop. Will not answer calls and when you get someone to answer they will not answer questions. I ordered a plane a few weeks ago and I don’t know where it is and the owner puts blame on his staff. Says he will call back but I have not received a call.

Item Not Received – Paid in August 2018 - numerous emails sent regarding shipment - received a couple of emails back - the normal answer just received will be shipped today - still waiting & its now 25/1/2018. Paid by Paypal and have reported it to them for resolution.

Scammer – I wish I had checked out the reviews here before dropping by Xtreme Hobby. Purchased two items with a promise I would receive the items within 2 weeks by post. After 2 weeks I started calling Xtreme Hobby but they never answer the phone - all calls are just diverted to voice mail. After numerous calls and left voice mails - silence. Eventually,… Read more

after about 4 weeks I received one item by post.

I have given up on the last item (valued at $30) as it is just not worth my time keep following up on this.

Stay away from this mob - they are happy to take your money but seem unable to deliver.

Con man don’t buy from him – This guy is full of lies takes your money and doesn’t post anything out fake tracking numbers this went on for 2 months in the end he wouldn’t answer my emails or phone calls talk about a con man this is fraud I hope he gets what he deserves taking people’s money and blatantly not sending anything . I hope the bank shuts him down I’ve never had so much trouble buying online DO NOT BUY OFF HIM YOU WILL REGRET IT

Patience and persistance – Thanks Chad my Avanti-S is a great plane. Yes there was a delay on the eta. Was it worth it, my oath. Whilst there was a communication problem to begin with this was resolved. Great job and thanks for your persistence in seeing this to a successful conclusion. Common courtesy goes a long way. I have read the other reviews and am disappointed… Read more

that others have taken to bagging Chad and Xtreme Hobby. There are many other shops that are at the mercy of overseas suppliers and transport. I have visited this shop on a number of occasions and have found Chad and his staff to be genuinely keen to please their customers. They are very knowledgable and also carry a great portfolio of stock and parts.

Will I shop there again, certainly!

Selling what they haven't got and can't get – I had dealings with Chad and his staff 4 years ago and said never again after getting the run around. Always a promise of free batteries, and it's still happening I read, but even if you eventually get the item you've paid for you won't get anything else that they promise you. Website is full of items that they can't supply because the items are… Read more

months and even years out of production. They'll take your money and give you the runaround for months about what's causing the holdups.

If you buy from these guys you MUST use Paypal to protect yourself as more than likely you will be looking for a refund.

They do have some nice stuff in the shop and I wouldn't hesitate to buy from them if I could call at the shop and take what I need with me after thoroughly checking it out and THEN paying.

Seems they have a habit of taking bit's out of boxes to keep a customer happy and then selling the item as new in spite of it now missing something.

My advice. Do not buy online from these guys. Problems guaranteed! and do not order and pay for anything as it will either take months to arrive or not arrive at all and you will have a massive fight to get a refund.

If I was local I'd probably buy from them taking all the above precautions but if you are not local do yourself a favour and avoid them like the plague. Search the net and you will buy the all the same stuff cheaper elsewhere with much less hassle.

buyers beware of this con artist – Paid for an Avanti S, got told lies as to why I hadn't received it, then paid more money to buy a different aircraft and again got the runaround and lied to for over a month as to why I hadn't received the aircraft. In the end the only way I could get my money back was to put in a dispute with PayPal. A very disappointing experience, needless to day they won't be getting any of my business again. Stay well clear of Chad and this store.

No item no refund – Well another disappointed customer here. All the things said in these reviews are true. He has used all the same excuses on me. Item in stock paid for the item no item. Contact him no answer back. Finally contacted me told receiving a shipment in 3 weeks and will give me a free battery. Ha ha guess what no item no call and no battery. Contacted… Read more

again no answer. Item stuck in customs next week. Surprise no item contact again fed up now want a refund. Guess what check in the mail syndrome. 8 days now no refund. This has been going on since 16 April 2018. Nearly end of July no answer no refund what a nuisance this guy is. Thought this was only in the movies no folks the rip offs are at your back door. Originally had over $1000 worth of stuff since January managed to embarrass him into sending me a model from China another one of his excuses.

Buyer beware is not a strong enough words for this guy lucky I'm not in the same state. However my next move is to contact the Ombudsman in his state and issue a warrant for his arrest for illegal and false advertising and gaining money under false pretences. I am not happy anymore with just a refund I want him behind bars and if it cost me so be it. No models for awhile will pay my costs anyway, the amount I spent on this lovely hobby.

Let the buyer beware – Ordered online from them. Assured item in stock, but various excuses for non-delivery offered. Refund promised but not given. After seeing the previous complaints on this site, I contacted my credit card company and, thanks to them, I got my money back. Lots of phone calls and paperwork involved. Time elapsed from the order to the recharge: two months.

Con Artist – I bought and paid for a new remote for a phantom 3 pro and was advised the item would be delivered in a week as he had to order it, 3 weeks later and the item has not arrived.These guys are just ripping off the everyday customer. Do not even consider parting with your money with this business. They will not answer your calls or even return your message. This business is nothing more than a con.