Yatango Shopping

Deception – I ordered a phone on 14 September and nothing until now. I called for a return and nothing of my money at my account. I keep trying to solve this but the company doesn't care about it. Disrespect with the customer.

Good Correspondence Considering Coming From Overseas – Good communication! Good camera! Expected delivery time advertised not met but lucky we had time up our sleeves. Product price and bundling Advertised as Brisbane shop but was overseas.

Perfect For Me – Very quick, I had change my order because my phone was out stock and everything were very fast. I'm very glad to have shop on your site web, it was a good deal. I'm really satisfied of your service. Thanks! Fast and inexpensive

Thanks – Despite some slight delays I received my phone (once shipped) in super quick time. Some advice would be if you need the item in a shorter time frame maybe look elsewhere and pay the extra you save at Yatango but being patient does work.  Show reply

Yatango is a bloody liar – Since September I order a Motorola Nexus 6, is been almost 4 months now the phone haven't been shipped and not even an update on the order as well. every time I chat with the Yatango customer supporter they will give me excuses up till now and the website is no more. I spent up to $745 include express shipping, I've been emailing them for months… Read more

asking for refund but the email won't go through, it tells me the email account that you tried to reach does not exist. I don't know what to do, just want a refund.

Police Should Act Against Yatango – Ordered and paid nearly $ 1000 for a Samsung Galaxy S6 Edge in Sept 15. I was told phone was in stock but so far after 3 months, no phone or refund. Yatango are crooks and should be reported to the police. They are committing fraud!!

Be Very Cautious When Buying From Yatango – I tried to purchase a mobile from Yatango and have had nothing but difficulty. I first checked that the mobile was available (rang them) and was ensured it was in stock. Ordered it. After a week it still appeared to be 'in fulfillment' code for being in warehouse but not sent and was informed that it was still being organised and was within their… Read more

5-7 business day cycle - ok, I checked this and though 'business days' was not stated on their website, it seemed reasonable. After 14 business days and still 'in fulfillment' with them being unable to account for the delay but saying they had a warehouse issue they offered me double the Yatango points. I saw no point in this and they said they would cancel the order. OK this was fine also. However it has been a month now with no sight of the refund. They have not contacted me but I have connected with them through their chat function which appears to be unavailable to me now. I have been reasonable, have copies of all the chats, not rude but wanting to know when the refund of several hundred dollars that they have had for 6 weeks! Will be put back into my account.

Be very careful in dealing with Yatango. They seem good on their site but don't take that at face value. One excuse they gave me for delay was that they have a number of refunds that they are processing. If their business is so inefficient that they cannot process a refund where they are the cause of it then what does it say about them?

2 weeks later, Ok still no refund and contacted the bank who will take action as it was a M'card transaction which they say they can dispute. If anything like this happens then you must act before 30 days have passed as 30 days is around the limit for a questionable purchase and use a card as the banks can follow this up NEVER do a direct debit as then you are stuck.

LATEST:

Bank refunded the amount, it took a while but was a charge back. All over with now!

Price good. Slow to deliver – Placed order on 27 March. Delivery received 17 April. Quoted time-to-ship was 5-7 days, which was obviously rather optimistic in light of actual time-to-ship.

Great Website and overall good experience – The website is well designed, very user friendly and easy to navigate. Overall my experience was very good. I would definitely shop again.

Five weeks waiting for phone to arrive – I ordered my phone & case from mobile city because it said in stock & fast delivery two to three days. Yer right 5 weeks later phone has arived but my new phone case has with no Sony Z2 to put in it! I Will not be purchasing anything from mobile city again.

Do Not Buy From Yatango!!! – Please don't buy anything from them. I ordered a LG mobile from them, they never came and refused to give me a refund. They built up all kinds of promises, but as soon as you paid, they treat you like idiots who will believe whatever excuses they are selling you. I paid and got verified and waited TWO MONTHS for it! And when I gave up and asked… Read more

for a refund, they made me wait another month. Finally I couldn't deal with their excuses, and requested a refund from PayPal. I got my money back in a week, thank god! But I'm never buying from them ever again. P.S. I think they used to be Mobicity, I had shopped from that website before, and it was okay. Now they transfer you to Yatango, I don't know why...

Refund! From bank, not Yatango! – I am happy to advise that I took the advice of Fair Trading NSW and approached my credit union. After talking to them about the lost money from my unfulfilled Yatango purchase I completed some forms and provided them with proof of my purchase from Yatango and a stat dec outlining how many times I had called yatango about my order etc. After 12… Read more

days I am happy to say that my credit union reversed the purchase and refunded the amount in full!

I would encourage others to do the same if they are owed money from Yatango - approach your bank and see if they can assist you!

:-)

Terrible experience.Be sure to use PayPal to Reclaim your stolen money – like many other reviews on here, I too have a similar story. Bought a Mobile phone, contacted Yatango 3 times within the first month inquiring the whereabouts of the mobile phone I purchased was. Every time I received a generic 'Just keep checking your emails. We'll notify you when its being dispatched. After a month of waiting I told them, 'Give… Read more

me an ETA or I'm cancelling now.'

They couldn't provide an ETA. So cancellation it was.

The process was quite easy. Too easy I guess.

They sent me a credit memo and said 3-4 working days for the credit to come through.

I waited a 2 weeks, then I contacted them.

They offered apologies and said to keep waiting.

I waited 4 more weeks and still nothing.

That's when I came here to see how if this was a common problem. Turns out, yes it is.

I read someones review on how they used PayPal to reclaim their money, Lodge a dispute with them then escalate it to a claim.

Basically, PayPal give Yatango 10 days to reply to my claim. When they don't reply (which is what has happened) PayPal refund your money.

Nearly $500 lost to a crappy company. Thank you PayPal!!

If you used PayPal to purchase through Yatango, use them to retrieve.

No Delivery Of Online Sim Purchase – I ordered online from Yatango website for their $2 Nano sim on 14 November 2015. 2 weeks passed so far no delivery although they promised 3-5 business days delivery in their order confirmation email. I sent an email to them to make an enquiry and no reply although they promised reply within 24 hours in their auto reply email. I noted from… Read more

Dicksmith website that Yatango sim is listed but you cannot make an order now.

Is Yatango already not operating anymore? If so, why they still sell their sim on their website?

Do Not Be Fooled – Well after exhaustive efforts to try and get a phone I purchased well over a month ago, I finally contacted Paypal to investigate and get my money back. Looking at the claim, they sent many emails to this company and obviously they were not answered. Paypal closed the claim in my favour and I get my money back. Paypal advised they will take… Read more

appropriate action against the seller's account, which may include limitation of the seller's account privileges.

Hopefully, they stop them altogether from stealing from unsuspecting buyers.

Do not shop with YATANGO!!!

So frustrated!!! – Hi, I have been waiting for my phone for 3 months, but I am still waiting, so frustrated. Please show me how to log on ya tango shopping? I couldn't log on.

Warning: Do Not Use!!! – So angry and upset with their incompetence that I would come across as a 'keyboard warrior' so I wish to just say don't use this service. It is bad unless you don't mind waiting forever and a day for a product.

Rip Off!!! Useless Company & Liars – My 13 year old daughter ordered an iphone 5c in August with her hard earned money and could not get an estimated date of delivery after 4 weeks. I cancelled the order and they processed an Memo credit from The Mobile Shop and it is now 2 months later and i'm still waiting for my refund via PayPal. I'm thinking about speaking to the… Read more

Communication's Ombudsman. Purchased an iphone 5c back in July 2015 and had no issues! What the hell is going on!! I spoke to Amysim where we purchased the phone on their website and they washed their hands of my issue.

Sony Xperia Replacement- under warranty – Hi, I have been waiting for more than a month and a half without having a smartphone because of this yatango! I have sent 22 emails, they have escalated to the manager (a couple of times-but no reply anyhow). They promised it to be delivered in 3 weeks but its been over 7 weeks now, not even a single reply. Now no one is available for a chat either.!! This is really frustrating!!!!! All my attempts made to contact them was a futile exercise.

Useless! Do not go near these online muppets – After 5 weeks waiting for ordered Motorola phone and numerous emails quering the hold up I finally cancelled order with the promise that a refund would be made within days. A month later and more emails which are going unanswered I am wondering if going through the Ombudsman would be worth trying. We went through KOGAN to get phone and it was delivered within 7 days. DO NOT GO THROUGH YATANGO!!

Don't go near this company!! – I ordered a Samsung 6 edge. Firstly it took 3 weeks to arrive and then6weeks later it froze.Was told to take it to a repair place at North Sydney. Well, after chasing THAT up ,the repairer at North Sydney said that Yatango had gone into liquidation and all phone repairs had been shipped to HongKong!!.Well that was on the 21st of October. It is now… Read more

22nd of November and I have heard nothing. After numerous on line chat promises and unanswered emails I am now taking my case to Fair Trading. Although I think it will be a date of time. There goes $800. Don't touch this company,no matter how good they sound!!!

Worst online shopping experience – I ordered a mobile phone from Yatango and after waiting for more than one month for it to be shipped I finally asked for a refund, I was told that it would be returned to my account within 4 days of the order being cancelled, one month on and I'm still waiting for my refund. I have sent numerous emails but there has been no reply AT ALL, I also… Read more

talked to customer support in their chat section and have received the same generic response time and time again, that's almost $600 down the drain. Do not trust this site.

Worst experience ever!! – Everything they could have done WRONG, they did! Late arrival, bad customer service, and got my order wrong!! I would strongly recommend spending a little more and going else where.

This appears to be a fradulent website – Ordered a product (i.e. phone) from the website but to find that there was no sign of delivering the product. Followed up multiple times but kept getting the same message that there is no ETA. Got frustrated and told to cancel and finally managed to get it done but now there is no sign of refund. Keep getting the message that there are system issues but doesn't say anything on the website about their issues. Would not recommend it ever.

stay away from yatango – Peeps please refrain from buying anything from yatango,7 weeks post $300 mobile ordered and still never received it. Online customer service is a shame, twitter support is a shame too.thanks and kudos to PayPal for refunding money,but 7 weeks of wait , and frustration of poor customer service is such a shame

Failed To Deliver, Failed To Refund – Order and payment on 29 September 2015 to shopping@yatango.com, order confirmation issued by Yatango 8 Argyle St. Mongkok Kowloon Hong Kong. No delivery, no meaningful response to 5 requests for a refund up to 20 November. Is this a scam to misappropriate money? Not worth the risk. Plenty of other suppliers. Check out Product Review and other… Read more

sources before buying. Even Company Research at ASIC website, see Yatango Mobile (Australia) Pty Ltd "appointment of liquidator." 10 November 2015, 505J notification.

Never delivered – Just like everyone here I wish I'd read these reviews. I placed my order with MobiCity via a link from Amaysim for a Samsung phone on 16th Sep 2015. It's now 20 Nov and still nothing despite numerous exchanges and excuses. I've read that they went into administration on 29th Oct, but Yatango (MobiCity rebranded) still trades. In early Nov I was… Read more

browsing the mobicity.com website looking for an in-stock phone for the same price as the one I paid for so they could send that one without excuses. I spoke via chat to "Earvin" and he said he made the change. But still nothing after 2 weeks. They are just crooks.

Yatango Absolutely worst service – Order placed 2 Sep NOW 20 Nov It would appear that this company has absolutely no intention to deliver as promised and now has closed up its communication with purchasers. I only receive automated messages even after the matter was escalated.

Unreasonable Time Frame – Although it was advertised as 10-15 business days, I find it very unreasonable for this time frame. I fully understand that yatango is only an Australian front for the HK warehouse, so international shipping usually takes a while. There are many other retailers out there who do a quicker process (I could have probably even bought directly from… Read more

the store and use a third party courier from the US to ship it here and it could have been quicker).

It's probably because I am impatient for my new phone but I wished the process would be much faster. Wouldn't want to shop here again!

Funny thing was I used to buy from MobiCity and my order took just under a week. This is useless.