yd.

Really hard to find male clothes in Australia if you're on the smaller side. Even XS is rare in other chains, and when it exists it's way too big for me. (I'm 170cm & 75kg) YD goes down to 3XS. It's not the most durable or the fanciest clothing, but it looks good, fits well and doesn't break the bank. Wear their black v-neck t-shirts nearly every day. Show details

When I registered on this brand’s website for the first time, I received a code for a 20% discount. Unfortunately, the code didn’t work. I reached out to a few friends who had also signed up, and they experienced the same issue. It's disappointing and leaves a negative first impression.

incredibly rude service from a young female Asian staff member at YD DFO she was on her personal phone talking loudly in another language and laughing loudly for at least 10 mins while I waited to be served when I asked for some assistance she said can't you see I'm busy & then stated that's all the stock we have. She then turned her back away… Read more

from us and continued her personal conversation. I felt really humiliated and shocked she was completely disinterested as if I was interrupting her social life and not working as employed to do. It was a completely different experience from a lovely manager I've seen before very very disappointed in YD employing such openly obnoxious people she should not be in customer service lost my business 1/10

Happy as..thanks! – Must have been living under a rock.. (which is probably true) Just discovered these guys. Great clothes at a very reasonable prices. Excellent quality, expedited quickly and pop look. Very happy thanks !! Show details

Amazing – I attended north Rockhampton store served by Rhea she was awesome dealing with my teenagers. We found everything we needed. Highly recommend this store. 5 stars to Rhea Show details

Great customer service- Watertown Perth, Jet – My husband and I went to Yd in Watertown and we were served by a lovely and professional young man named Jet. He was so professional and worked with my husband’s taste in picking out some great outfits. What a fabulous young man. This is customer service and he was so attentive. You need more young people like him :) good job Jet. Show details

I placed an order and paid $72 including $4 for shipping protection. Tracking my shipment, it was “delivered to its destination at LAX (Los Angeles International Airport), I live on the east coast. It has been at LAX with no update. I emailed YD Online twice and was told to be patient. They then offered me a refund. I said I would wait another… Read more

week and 3 days later, they said a refund was on its way. I was just notified by PayPal that I was being refunded $10.43. Do not order or trust this business.

Yd northlakes – I brought a white shirt from Northlakes Yd, 85$which was transparent and useless. Tried in store, but changing room lighting is poor. It's a big rip-off. Because I removed the tag, I cannot return it. Regardless, I cannot wear the garment because my body is visible Shirt . Never recommend to anyone Show details

Terrible customer service (Highpoint VIC Australia) – Really bad experience with yd team yesterday 14th Nov 2023 in Highpoint shopping center with Liam. I can’t believe people don’t care about their jobs or company anymore! Firstly he was nice when we ask is there any sign up promotion going on he lied in our face when we confirmed we just checked online then he said oh yes yes. We purchased 1 item… Read more

then waited outside for 20 mins then went back in shop first when he saw us he’s reaction was bad then when we asked we didn’t receive sign up confirmation email and 20% code he’s was angry and said it takes a sec (second) we questioned sec ?! It’s been 20 mins mate then he responded it can take up to week or so ! Later we signed up with different email online we got the code but even now after 8 hours we haven’t received any signed up email for in store purchase. Better go to different shop or avoid Highpoint Shopping Centre Victoria (Aus) specially Liam is working there

Terrible customer service – I paid for the two blazers and collected only one at YD DFO Jindalee on 30/10/20222. The salesmen mentioned that the Mclaren Textured Blzer Petrol size “M” not available and he can get it from Cairns QLD store within a week time. He mentioned that someone will call me when it arrives in the store. I bought this one for a function on 17th December… Read more

and I called the store few times as I never received a call or email from the store. When I call the store on 16th December, I realized that I must find a new dress for the function, as one was able to tell me the arrival date.

Then I call again on 18th December and was able to speak to the salesman who originally sold me the blazers. He apologies for delivery delays and told me that blazer is in transit, but it is in Brisbane, and I will get a call from store in few days.

I have not received a call or Blazer from the store yet.

This is unacceptable customer service of YD for a loyal customer as I have spent hundreds of dollars at YD every year. It will not take more than two weeks to get anything from Cairns even in peak Christmas time. I work related to local & international freight, and I am well aware of estimated arrival times and that’s the reason I paid for the blazer at first place.

I am disappointed in customer service of yd clothing.

Managers are meant to lead by example – Today I went to collect 3 pairs of new trousers I purchased yesterday from uni hill in Bundoora as well as 2 pairs of shoes and a vest in total $679 I spent I was told yesterday by a very pleasant staff member that the stitching at the top of a vest from YD should not have come away as it had only been warm a few times since I bought it new . … Read more

Obviously the item was defective and not fit for the purpose so I was expecting to exchange the item . Rather than being helpful and supportive I experienced the store manager whose name was Cameron . Rather than being helpful I was made to feel it was my fault that the item was defective and inferior. He just smirked at me and said as YD had changed their record keeping system my previous orders were not visible anymore At this point I was upset and very disappointed with both his approach and demeanour as I have over 11 suits 15 pants and 16 shirts bought from YD and I saw myself as a loyal and regular customer so I called YD customer service and was told I would receive a call from the area manager. This did not occur and instead I received a call from the actual store manager Cameron who had without my consent got the vest repaired and told me it was ready to collect. If my experience hadn’t been so poor I would have probably have praised his initiative but instead I found myself wanting to cancel my previous order and seek a full refund so I could go to a clothing store that would appreciate my business and be more supportive Unfortunately I have not been able to get back in touch with YD customer service as their phones are not picking up anymore to pass on my feedback and disappointment I will not go back to the store to collect the vest so they can keep it but what disappointed me the most was that he had 2 other staff members at the front counter at the time I visited and I wonder what he is teaching them about dealing with customers as he appears to have a very unprofessional attitude and inability to resolve customer complaints.

More than Excellent! – Joondalup YD. I have worked in retails sales in the past for many years. My son needed a suit for his graduation September 2022. The two staff members Amelia & Lockan that run the store are absolutely fantastic. If you need assistance with colour, style, matching, alterations, I highly recommend YD & these two managers,. After sales service… Read more

is equal to initial sales service, excellent, smiles, help et cetera. Clothing lines are excellent great choices, beautiful quality garments & accessories. Price wise also 10/10 more than reasonable. No pressure to buy, just honest easy choices. Ameila & Locklan are the people to see for any attire requirements 10/10. We will be back defiantly 100%

demi the superstar of roselands – Demi the minute I meet her I enjoying her company her passion for work and skills. She is an amazing manager for roselands and has a smile on her face. Very knowledgeable helpful, kind loving and supportive manager. Very on top of it all. Demi is also very neat and organised which I love. We need managers like you for yd. amazing manager. Demi is also patient. Show details

Great service from Tamica at YD. DFO Brisbane – I shop at YD once every 3 months for business shirts, and have always had a great experience ! Tamica at YD is very helpful, always happy and great to deal with in general and makes shopping their a great experience. The staff in the store are all very nice and they always have really good deals happening all the time.

Best customer service – First time shopping at YD and I love the brand. I went to the new Karrinyup store and it was so clean and had a massive variety of clothing, from casual wear to suiting. Jess helped me find a outfit for my cousins wedding and I must commend her on her styling and amazing customer service. I thought it was going to be a painful experience as I… Read more

hate to shop but Jess made it exciting and knew exactly what she was doing, was so helpful and knew what I would like and what would look good on me.

She put together a outfit and even did alterations on my pants and blazer. I will definitely be shopping at yd in the future. Thanks Jess :)

poor service – Visited the YD store in Elizabeth shopping center to purchase casual short sleeve shirts for my son. Upon entering we were the only customers and walked around for around 5-10 minutes. One sales rep on duty and not once did she acknowledge we were even in the store. Never came to see if we required any help, we had to catch her eye and ask for… Read more

help. We found two items we liked that were so high up even she had to go grab the ladder. We purchased the two items as looked great. Havent tried on as yet so lets hope they fit. Complaint being: store was so quiet the whole time we were there no other customers entered. Yet the woman couldnt acknowledge us, didnt offer any help and check out was not friendly. With all the restrictions in place in SA there was no checking we had checked ourselves in, NO manual forms to fill out if didnt have a smart phone. Lets hope they up their customer service attitude soon.

My experience of YD as a parent – My experience as a parent at YD. My son had saved up his own money for quite a while to save up for a suit for an important school social function. He placed an order & paid in full at YD Morley Galleria one month prior to the event. We were informed that we could pick it up only two days before the function,why it took almost a month I have no… Read more

idea. We arrived at Galleria straight after school on the day to be informed that the suit had not arrived & they would be unable to get it to the store in the next two days. According to the staff member, our only option was to pick it up from the airport,which was 'easy' & 'not far' in his opinion. His estimate of ten minutes to get there was off by a good half an hour in congested peak hour traffic all the way. This was before having to enter the airport, find & pay for parking & locate the outlet. When we arrived the staff member there tried to sell my son a jacket at least a size too small. This was a perfect fit in his opinion.We decided against his professional judgement & got the right size. Finally with suit in hand, I mentioned to the staff member that I was not at all happy with the treatment we had received that day, to which he laughed. Hence this review, as that was pretty much the last straw. I sincerely hope my son decides to never spend his hard saved money at YD again.

Do not buy from this store – I used to enjoy buying clothing from this store, however, my most recent interaction has made me lose all respect for this store for its morals are trash and their business model is built on lies, pretence and deception. In a capitalist society the consumer is king. Without consumers, businesses would collapse for we are the ones that buy their… Read more

products, generate their income and profit and determine whether they thrive or collapse.

I am writing this comment and I hope that this does not get censored because this is the honest truth of what I have experienced.

I recently bought two coats (retail 299$ each) reduced to a sale of 100$ each. I decided I didn’t like it and wanted to return to the store for a full refund. Mind you, I did not cut off the cloth tags, I did not wear the garments and presented my paper receipt. The receipt outlined that if the aforementioned conditions are fulfilled, the consumer is entitled to a full refund, exchange or store credit. I was refused a full refund on the basis that I bought the garment on special and that full refunds do not apply to special items (?). The store I bought at ‘claimed their manager had broken their arm and was not going to be in for a while’ when I asked to speak to him directly. They said they were happy to exchange for items in the store for the equivalent price and guilt tripped me by saying they would get into trouble by their manager for processing a full refund.

I was then referred to another store that ‘did not have a manager’ and could possibly process a full refund to me. I left the original store and arrived at this store - only for them to tell me the same thing - that a full refund was not available for returning items that are on special.

No where on the website, in person nor on the receipt does it have this information. This business has deceived its customers. Why would you buy from a store that would lie and trick you to maximise its profits? This is totally unAustralian and this represents a business set up for failure.

PLEASE DO NOT BUY FROM THIS STORE. PLEASE DO NOT SUPPORT THIS STORE. THE CONSUMER DESERVES BETTER.

Perfect store with perfect service – I visited the YD shop on Rundle Mall, Adelaide, looking for some casual winter clothes. Both staff members Ebony and Jasmine were so helpful. They said they had some ideas of things I might like and proceeded to show me a variety of clothing, taking the time to make sure each and every piece fit perfectly. The experience was wonderful and I left… Read more

the store with some very pleasing combinations. I was very happy with just how friendly and kind Ebony and Jasmine were and recommend anyone to go check out the store.

Rude customer service – Me and my husband been to yd store at garden citytoday to pick some bow ties which we had ordered few days back because the store didn’t have the stock and they said they have to get from the Logan store but they ask us to come on Monday but today they have other staff named (Nicole) she was way to rude and she seems so uninterested and looks… Read more

unwilling to help . Usually it is so pleasant to go to yd store due to customer service but this time very disappointed with the customer service of that particular staff

Product exchange – Worst customer service, I got a call from one of the person working in the spencer store that my product is ready for exchange and when I go on sunday the staff is like we have no idea and the explanation given was not acceptable please do not buy from yd

An obvious absence of product research and concern – Fabric used to produce sports jacket purchased is completely impractical and useless. Threads pulled from weave with the slightest rub. Cheap, Chinese crap. Never setting foot in their stores again.

Almost like the staff don’t want people to shop there! – Staff are extremely rude and have no desire to help anyone. We left without purchasing anything, as the young lady at the counter didn’t seem interested in serving anyone in the store; until of course her colleague arrived who she was happy to sit and gossip to her about her weekend.

Extremely poor customer service! – Extremely poor customer service! Totally ignored us and other non-white customers even though we bought something from them (racist? no doubt). No smiles, no greetings, just plain cold face. However, they were extremely nice to a couple of white customers who were only browsing. Information for management - Store: Maribyrnong Highpoint SC, Date of… Read more

purchase: Monday 18/5/2018 between 2-3pm, Description of the salesperson: white, blonde hair with extremely heavy make up. If you want to survive in this economic climate then you should definitely hire the right salespeople and train them well. By the way, the jacket was great but won’t return to the Highpoint store.

Wedding shirt shrank on 1st wash – Bought a shirt for my husband as one of his outfit changes for our beach wedding. Highpoint store staff told us a price above what was advertised online, and had to check among themselves that they could match the price (average service). Really disappointed that after one cold wash the shirt shrank. It wasn’t great quality but had sentimental value and cost a bit, so we hoped it would last at least 10 outings. Show details

Worst customer service and rude personel – Hassle to refund an item. Rude and unprofessional behavior. Purchased an item from Harbor town and had to visit twice and spend 3 hours to finally refund it at Rundle Mall store.

Knox, Georgina – Knox YD , great range of clothing at a reasonable price, but the best part of the store is the service and help from Georgina, best sales person and absolutely stunning, highly recommend Show details

Very good customer service – yd. is one of my favourite brand. yd. has excellent customer service and decent collection. Most of the items are in stock. Thank you so much for your help and for going above and beyond. Show details

Bad customer service – Have been buying from yd for years. Been happy with the clothes. Went to dfo moorabbin to buy some pants for a wedding. Seemed nice when i was instore, but tried them on again the day with jacket and shirt, both from yd but bought at different times, and wasn't happy. The receipt describes their return policy, as well as there website, which… Read more

states you can return and refund the product with no issue, so long as same condition as bought, which it was. Went to return the pants at the same store, thinking it'd be straight forward, as all ticketing still on pants and the person behind counter was the same person who served me the day before. She refused to except a refund as i needed the same credit card and need id to prove its my card. I explained i was in yesterday, she served me and my wife, my name is on the receipt, but it was paid with my wifes apple phine. She said nothing she can do, even though shes the manager, shes only following procedure. I wasn't happy as she knew i bought the pants the day before, and my name was on the receipt. It felt like she just wanted to stop me from returning it and affecting her sales. Her attitude wasn't great the day before when she was helping me out, but when i asked for a refund she wasn't simpithetic or helpful. I work in customer service for many years, and I know thats not how to talk to a customer. I had to go to another store with my wife, where we were told the same thing, but the refunded it after we showed all our cards, id, and the bank statement which matches the purchase price. For some reason the last 4 digits on the recipt didn't match anything, which may have something to do with the apply pay app. After all that, i came home, tried on another pair of pants i bought from another shop and the shirt I bought from them is missing a button. I would go back again but the person who refunded the pants, kept the original receipt, enen though i asked for it BECAUSE it had the shirt on there. She gave me the refund recipt instead and didnt check when she handed it to me. I've returned many things over the years and never had I had to deal with such a fuss. I'm not going back again, too much hassle if i change my mind or theres issies with the clothes, it appears that after sales service is non existent

The best men's clothing brand in Australia – The shirts and pants are amazing in terms of fit, feel and looks. Awesome range of floral shirts and at a great price. YD is the best clothing brand for men in Australia. Show details