Optus Mobile

Optus Mobile

 Verified
Optus Mobile
1.3

4,858 reviews

PositivevsNegative
5% · 2574,511 · 93%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
1.4
Customer Service
1.3
Local Reception
1.9
Transparency
1.3

Reviews

4,858 reviews
kyle
kyleSouth East Queensland, QLD9 posts
 

OPTUS WONT DISCONNECT MY SIM ONLY SERVICE

wanted to cancel my sim, no lock in contract or phone involved, just a monthly direct debit mobile plan, OPTUS will NOT cancel my sim only plan, rang up 5 times , just to be ran in circles, saying they disconnected it, month later still not disconnected, rang again, they said its not disconnected and will do it, same story again over a month and still no disconnected, terrible customer service that takes over a hour each time i call , i have blocked my bank account from them as they cant seem top do their job.
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Lola
Lola7 posts
 
Angel - truth reveals.
Angel - truth reveals.29 posts
  Verified
Value for Money
Customer Service
Transparency
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Tandin
TandinKaleen 2617, ACT4 posts
 

OPTUS: CUSTOMER SERVICE AT ITS BEST(NAH)

Useless customer service. Modem gets delivered to the wrong address twice. Call them and they say sorry got delivered to the wrong address. The office is close now, I will make a note and if you call us tomorrow and all that nonsense. Third time they said it's delivered when I have received it and when I call them they tell me.to go.look for it in the postoffice. Hello, which one ? Customer service at its best OPTUS. KEEP UP THE GOOD WORK.
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James
JamesMetropolitan Adelaide, SA3 posts
 
Value for Money
Customer Service
Local Reception
Transparency
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T Weber
T WeberSouth Australia2 posts
 

Optus experience review

My Optus network coverage is excellent hardly had any issues only the odd one here and there. Download data is pretty fast and reliable. customer service is excellent. I have always found Optus staff to be caring and very helpful and also apologetic when an odd issue has happened. But it’s never been anything too major that hasn’t been able to be fixed.
Vhokevoj
VhokevojPerth, WA32 posts
 
Value for Money
Customer Service
Local Reception
John R.
John R.2 posts
 

Aussie go out of their way to help. The Optus help desk were not helpful at all

Not really an Aussie problem, but a hidden feature unique to Optus mobile service using an Apple iPhone. I got sorted while on the phone.
Tertia
TertiaGreater Melbourne (Outer), VIC2 posts
 
Value for Money
Customer Service
Local Reception
Transparency
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Jell M.
Jell M.
 

Make it almost impossible to close your account

They try to make it impossible to close your account. You have to tell them you’ll go to the ombudsman before they will actually do anything. They then ring you after you have said you don’t want communication by phone. They insist you have to verify your details because they reckon they can’t access your account without them. Everything about their “customer service” is designed to make it so difficult to leave that you give up.
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Nay S.
Nay S.
 
Value for Money
Customer Service
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Transparency
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doom g.
doom g.Metropolitan Adelaide, SA2 posts
 

Scammers

Have been on the same postpaid plan for over 3 years now they cancelling it on me and breaking contract they told me only i can break it by cancelling it .And stating I've only been on it for 12 months even though I have proof i have been on it for over 3yrs Stay away from optus Show details
Value for Money
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Transparency
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Alan T
Alan T7 posts
 
Value for Money
Customer Service
Local Reception
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Mel
Mel
 

Lied to by sales rep !

Got a new iPhone, Apple watch and NBN package a few days ago from optus I went into the store to ensure that I will have full coverage as friends have came in the past and had problems with reception . The sales person ensured me and we have the beat coverage there. Got it all home and set up I have no reception at all and the NBN won't stay connected. So for the last week I have been back and forth with customer services with no help at all. I WILL BE GOING BACK TO THE STORE TOMORROW TO RETURN EVERYTHING AS I WOULD OF NOT SIGNED WITH THEM IF I WAS TOLD THE TRUTH AND NOT LIED TO AND MISSLEAD BY THE SALES GUY. Show details
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Daniel D.
Daniel D.Sydney, NSW2 posts
 

Poor service, poor attitude

The due date was yesterday and I forgot to pay. Today my service was disconnected. Very bad attitude, I've been customer for years with good record. I'm changing provider. I won't tolerate this Show details
Value for Money
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Transparency
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Questions & Answers

Riley hates optus
Riley hates optus

when are you fixing the internet in the varsity lakes area, money is tight in my family and we cant leave our contract but the internet is bad. It straight up doesnt work. please optus do your job and make internet that atleast works decently

Optus
Optus   DM   

Hey Riley, sorry to hear that this is your experience with our Network in your area.

Please reach out to our 24/7 Social Media team → external link  with your Product Review username and more details so that we can assist you further. Dez

Desgranges Alain
Desgranges Alain  

Sorry Riley but I only have Optus sport regard Alain

Riley hates optus
Riley hates optus

Is the ASUS AX3000 Dual-Band Gigabit Router compatible with optus and nbn?

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Lois R.
Lois R.

If I don't have a copy of my Optus account home internet how do I get my account number as Optus can't fix my internet without account number

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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Contact info for Optus Mobile

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