This is the WORST customer service I’ve EVER had! I simply wanted a replacement strap for my cooler. Not hard right? After multiple attempts to get around the unhelpful AI I finally reached a person. Only to be ghosted after uploading the requested pictures of my cooler. While I otherwise liked my product I do not recommend this company as it clearly does not value its customers.
I previously utilized was an avid insulated tumbler user from a well known competitor! I was on a vacation to Vancouver Island beginning of Sept and my previous tumbler was no longer keeping beverages ice cold. I went to a specialty outdoor sports and gear store, bit the bullet and purchased the Yeti product! I was initially extremely happy with… Read more
it! It sealed well, and even still had ice after 24 hours! Very impressive! However I feel like that didn’t last even 30 days. Somehow the seal has diminished. I was willing to pay high price for this product, but now I am not impressed. I feel like it is a major flaw with this tumbler, and now am forced, yet again to research tumblers to fit my needs. Not sure if anything can be done.
- +2
I’m not sure I have ever been more disgusted with a company in my entire life. I purchased a $300 soft cooler for my daughter when she had her baby. Not too long after that the zipper broke and the inside of the cooler had a yellow tint to it when the only thing that ever got put in it was ice. Or milk no nothing yellow ever so what did I do? I… Read more
got a warranty exchange. They sent me the same product in a different color. Imagine that the zipper breaks on the replacement that they sent me not too many months later so I decided I’m not gonna take a product that has a zipper on it. I go on the website and they have a hard cooler that rolls with wheels for $300 retail 375 but it’s on Special right now For they refuse to exchange the second product of theirs that failed us for the same amount of money of a product on their website and want me to pay an additional $75 because that’s the original price of the product that we’re requesting. So not only have we been through two of the soft coolers that have zippers that have broken now they would like for me to hand them another $75 for them to replace what we have now for a hard cooler that is on their website for the same amount of money $300 reduction, but they would like me to pay full price for it and otherwise they refuse to do the warranty exchange so I said then give me my money back plain and simple. Oh, that’s not an option. Oh, so you can sell me products one after the other that the zipper keeps breaking and that’s all fine well and good but you need me to hand you extra money because what’s on your website for the same exact price is just a reduction price right now not happening. Pink one was gift. Zipper broke. Warranty replacement was purple ZIPPER BROKE. Funny she had to put her yeti Soft cooler in an IGLOO ice chest to keep the baby’s milk cold because the zipper broke. SO SO CRAZY !
Reviews with attachments
Furious, spent $350 for a family set of various items. Paid extra to have them all labelled. They arrived with wrong names etched. All week have been back and forth with useless assistant to tell me they did the right thing. I have order and finished product photos that prove otherwise. Both red items should be mum and both taupe items should be… Read more
dad. I have now been ghosted so opening fair trading case. Yeti can get crap for spoiling my husbands present for Father’s Day, they are so unethical.
- +1
A quick shout out to @yetiaustralia for their products durability and quality. I found myself in need of a bit more height when changing a flat tyre on my 170kg adventure bike. My trusty yeti drink bottle came to the rescue giving me the extra height needed to change my wheel and get me out of trouble, it came out of it a bit dirtier but without so much as a scratch. Highly recommend.
Rust in my cup. 2 months old. My $20 Amazon cup hasn't rusted in over a year. What kind of quality is this???
Very poor quality for the price. This tumbler leaks from the lid despite being tightly closed, causing drinks to spill. It’s frustrating because it defeats the whole purpose of a travel cup. I expected far better durability and quality control from this brand. Save your money. Show details
I ordered a bottle with custom engraving. The bottle arrived, however the image had been altered. I contacted the company, they agreed that the image was not correct and sent a replacement. However, the replacement was exactly the same as the first one with the incorrect image. I again contacted the company. Their position now is that the image… Read more
on the bottle matches what I sent. Despite sending them a side by side comparison (see photos attached), they insist that the image is correct and are REFUSING to accept any responsibility. They seem to think that a 20% discount code is sufficient to make up for their dishonest and incompetent service.
Don't touch them. They stink.
Purchased the 1L rambler bottle in Taupe and internal rust marks appeared after only a couple weeks of use. Made a warranty claim and was sent a new bottle however same thing happened to the second bottle. Have now had to return the bottle to get a refund. Yeti has taken over 2 weeks to refund my purchase and only after following up with them… Read more
multiple times have they now issued my refund. Poor customer service and rust should not appear in a $70 bottle in the first place!
Rusted drink bottle after 4 months. Yeti rejected the warranty claim. They are overpriced overhyped trash. Show details
So I was given a Yeti water bottle for Christmas and I have used it a couple of times since then. Both times I have put ice in the bottle wirh cold water from the fridge and within 3 hours the ice had all melted and within 5ish hours the water was just as cold as if I got it out of the tap. I brought a steel bottle from big w last week and I… Read more
placed the same amount of ice and cold water in it as I did my Yeti bottle and the ice was still in the big w bottle 8 hours later and that was after I refilled it twice with cold water. From all the hype I have read and been told by friends and family, I'm very disappointed with the Yeti brand.
Dog bowls are easy to scratch this was the first time used the bowls ,contact yeti and they sent a link to fill in warranty claim but doesn’t allow the dog bowl have contact numerous times and no reply Show details
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Tried to purchase 4 personalised Xmas gifts twice over a 3 week period with no luck. With only a bot to talk to, nothing gets done. First attempt never got confirmed so 6 hours later, I purchased it again. This time both showed up on my statement so PayPal cancelled them. 2nd attempt looks like the order went unnoticed for over a week (pending) so… Read more
I contacted PayPal again to cancel this order. I had no option to pay for the engraving, no support to talk too and the bot took a few days to finally get back to me. Update: bought 2 Stanley bottles for us girls with no problems, a larger Yeti one for my son (engraved both sides) and a bigger Yeti one for the camper (engraved). I decided NOT to go through PayPal as they don't seem to watch those orders. Camper got his engraved one fast but unfortunately the following year my son's Yeti is still sitting in Brisbane from the 10th December! A replacement was confirmed but vanished? No updated details on that one. February I will be talking to my bank. I can understand why Yeti doesn't check PayPal orders now. Harder for refunds? Great Xmas present, thanks.
Latest follow-ups
Yeti customer service ??? Difficult to be objective on something that is barely above being non-existent!!! Horrible, terrible, frustrating, totally NON-customer oriented in providing any customer satisfaction. Replacement procedure borders on a… Read more
nightmare experience. Maximum inconvenience, travel, time, multiple correspondence resulting in total frustration. Worst customer service on planet Earth. As such, will not ever purchase, endorse, promote any Yeti products in the future. Buyer Beware !!!
Follow-up · Rating stands as previously stated !!!
Bought a brand new unused yeti 45 that I bought for my son. Put in on my cargo carrier like I have done many times with my other coolers in the past with no incidents ever. Somehow the corner melted from my factory exhaust on my 4Runner and I… Read more
filled out the form they said and sent Yeti the pics of the plastic still on the inside rack and stickers still on the inside. I received a sorry but we will give you 20% on a replacement. They claim no defect. So. I said how can your high end product melt when my igloo and Coleman coolers never have melted without it being a defect. I could understand if I had already used it but didn’t even get a chance too. SMH Will not buy another Yeti. We give away yeti products in my business so I will make sure it gets switched over to RTIC products. They will lose thousands over the couple hundred to replace their cooler. Makes good business sense right. SMH
Follow-up · Put my old igloo on my cargo carrier for a 3 hour trip to the eastern shore and no issues. So either igloo is a better brand than Yeti or the Yeti is defective even though Yeti says there’s no way it’s defective. Not happy with Yeti. My insurance business has been giving out Yeti products but we are going to switch to RTIC in the fall… Read more
What deplorable customer service AND products! I paid $60 for a straw drink bottle and it literally smells like poison! I wasn't offered a replacement but a different lid which was a completely different colour! I'm actually shocked by their… Read more
response to me as it seems to be such a reputable company! These reviews are obviously the place to go as they clearly pay people to give them 5 star reviews! Nothing could be further from the truth! They literally told me it was dirty and to soak and deep clean a brand new product!! I've never experienced such a well known company having such a pathetic resolution!
Follow-up · I cleaned it with LITERALLY everything and still stank. It smelled like burned plastic and chemical smell! How did the lid differ!!?? Fr what!? I only had two of these bottles and bith are in the bin after 6 months because the lids were full of mould and nothing could clean it!! These things are merely an expensive mould collector!
Positive reviews
Have had yeti bottles for ages for hot and cold drinks but hated the way the lid poured for hot water until i found there thermos cup and lid omg i love it; pours perfectly and the cup is solid enuff to jack up my gs on ; cheers guys great product Show details
So annoyed my kid started leaking, but things happen, process was so easy for new one, fingers crossed no issues moving forward. I understand everything cannot be perfect everytime but process of replacement has been easy. Show details
So many miserable people on this website, personally, I don’t think anybody should read from this site. But I am onto my 3rd yeti now, never had a problem with them, just love changing the colours, recently, I ordered a custom one, that was engraved, and it arrived in the mail literally 2 days later, I live rural and this was a complete shock to me, water stays cool for days on end, and I will never change brands.
Negative reviews
As a family that own various yeti products they are all great quality wise however or leaving three stars where I feel customer service has been my letdown. My large yeti travel mug has lost its thermal insulation and I reached out to yeti with an email to their SUPPORT outlining my issue and never received any response. My girls bought me a… Read more
replacement cup recently for my birthday because of this which annoys me because yeti are supposed to offer a warranty on this and if disappointing with the pricetag attached to all items..
I ordered a customised thermos for my husband. Wrote everything that I wanted on there. Order was delivered and letters were missing. Asked if I could get a new one with what I wrote. They refused saying its what I wrote but the images they showed… Read more
me were what I received not what I wrote. So disappointing. Will not recommend to anyone to buy from here. Absolutely shocking workmanship and support!!
Follow-up · A refund was offered only after my review went public, A replacement was not offered, There was quite a few letters missing on words. Like T for thankyou K for Know, N for own. It doesn't read the same and it looks tacky.
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Beyond bad customer service, received product today that’s faulty and extremely poor quality engraving and when advising their customer service it exposed they don’t seem to have a real customer service team and just an AI reply loop that doesn’t consider the context. Now I’ve followed the returns process via the website as well and even that… Read more
didn’t flow well. Would not recommend. Avoid. Will not be purchasing their products again if this is how they actually think of their customers and try to avoid customer service.
Recent reviews
Woeful customer service. Ordered the wrong item by mistake. Tried to cancel immediately, but they don’t provide a way. Contacted customer support, but they simply refuse to engage, hiding behind a policy that says they ‘send the order to the warehouse immediately’. Despite this, it took two days to dispatch from said warehouse, and I have to pay… Read more
$25 to have the $40 item shipped and then shipped back. What a waste of time! Yes I made a mistake, and I get it’s the ‘policy’, but why be so needlessly inflexible? Very unimpressed.
If I could give less than zero stars here, I would. The most inept, unhelpful and completely incapable customer service I've ever experienced. Bought a Fathers Day gift for my Dad in Australia, a customized item, with two accessories. Immediately upon purchasing, the entire transaction, on their website, showed as cancelled. This was on both their… Read more
site, and Shopify, the connecting platform. Naturally, I repurchased, only for it to show the exact same, which is when I reached out to them, mere minutes later.
They eventually responded, claiming that this was "a normal occurrence" with customized items, and to "ignore it", despite me stating I'd been charged twice, and they were still showing as cancelled. You'd think if they were aware of this, it would be mentioned somewhere on their site, as a courtesy to their customers right? Wrong.
A matter of hours later, along with several follow-up unanswered emails to them, magically the purchases were showing as having processed on their site successfully. Very convenient.
I've sent multiple emails since, with three of their team - Satish, Alexis and Manna - all *continuously* ignoring my explanation to them as to what had happened, and asking them multiple times to cancel the duplicate order. Still, I was ignored, and all items were shipped.
Their final response to me was nothing more than "I could feel free to return it", with no promise of a refund, ZERO apology at any stage, and absolutely no mention ANYWHERE on their website about this cancellation glitch/issue with buying custom items, which by rights should be 10000% be stated on their site to avoid robbing customers.
I live in Ireland, which was also mentioned in the initial email, as well as my father being in his late 60s, meaning he has to go to the trouble himself now to try and return this, where they also entered MY NAME as the recipient for the item (which I absolutely ensured was not the case during the purchasing process, my name was only on the billing address) which requires a signature by only me, not my father (which AusPost informed me they should have made me aware of beforehand - again, another warning they haven't made their customers aware of) and I'm left with absolutely no guarantee of this refund and no further communication from them.
It is abundantly clear why they have no phone service after this ordeal, and to be completely frank, I will *never* even consider buying from them again, and would warn anyone in advance to think twice, and save their money and time and spend it more wisely elsewhere. Woeful, and a sheer disgrace that a company with as big a name as them has an absolutely pitiful excuse for a customer service team.
The actual water bottles are great, but twice now the lid has undone it self while driving. And because the bottles are so big,(even the smaller one) they don’t fit in the door or in the cup holder. Now if I tighten the lid too much I can’t get it off. So between a rock and a hard place. But the water bottles do keep your water cool for ages.
5 in our family, we each have a yeti bottle and travel mug and are extremely happy with them. My daughter has three toddler drink bottles which she loves the colours, and we have gifted my parents a drink bottle and travel mug, they are extremely happy with product and use daily. Have thrown away all our old drink bottles. Worth the money. Show details
Ordered a yeti for my daughter with her name on it.... only to have the AI function on their site put an extra t in her name... contacted them immediately and they said they cant change it.... it hasnt been made yet (as it had been 10 minutes since i paid) but they still wont fix it How hard is it Absolutely ridiculous waste of money Show details
Water bottle good- the engraving was awful and there seems to be no repercussions on their part as when I complained they said that I had agreed to the engraving. I have to say that I went ahead with it based on their mock up, but the real deal was… Read more
far from what I agreed too! Very unhappy that they can not see the error of their ways and perhaps vetting the product to see if it match’s the mock up may be a process they should adhere to.
Follow-up · Yeti customer service were not interest in dealing with me and again reiterated that it was my choice to go ahead with the engraving. I had a local business fix the awful engraving and prove to me they can do a much better job for less price!! I now go to them! Massively disappointing how Yeti has dealt with this!
Love the drink bottle, but cannot get a response from Yeti. I cannot register my warranty. Received a yeti drink bottle for Christmas. Immediately filled in warranty. It said due to work on the website, I wouldn’t hear from them for a month or two and wouldn’t see the warranty registered til after that time. I’ve since tried to look up my… Read more
warranty- not registed and yeti have continued to ignore all messages I’ve emailed and the bot is useless. Really disappointing and unacceptable service.
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Rating stands FIRM !!!