Beyond bad customer service, received product today that’s faulty and extremely poor quality engraving and when advising their customer service it exposed they don’t seem to have a real customer service team and just an AI reply loop that doesn’t consider the context. Now I’ve followed the returns process via the website as well and even that… Read more
didn’t flow well. Would not recommend. Avoid. Will not be purchasing their products again if this is how they actually think of their customers and try to avoid customer service.
Have had yeti bottles for ages for hot and cold drinks but hated the way the lid poured for hot water until i found there thermos cup and lid omg i love it; pours perfectly and the cup is solid enuff to jack up my gs on ; cheers guys great product Show details
Very poor quality for the price. This tumbler leaks from the lid despite being tightly closed, causing drinks to spill. It’s frustrating because it defeats the whole purpose of a travel cup. I expected far better durability and quality control from this brand. Save your money. Show details
Reviews with attachments
Rust in my cup. 2 months old. My $20 Amazon cup hasn't rusted in over a year. What kind of quality is this???
I ordered a bottle with custom engraving. The bottle arrived, however the image had been altered. I contacted the company, they agreed that the image was not correct and sent a replacement. However, the replacement was exactly the same as the first one with the incorrect image. I again contacted the company. Their position now is that the image… Read more
on the bottle matches what I sent. Despite sending them a side by side comparison (see photos attached), they insist that the image is correct and are REFUSING to accept any responsibility. They seem to think that a 20% discount code is sufficient to make up for their dishonest and incompetent service.
Don't touch them. They stink.
Purchased the 1L rambler bottle in Taupe and internal rust marks appeared after only a couple weeks of use. Made a warranty claim and was sent a new bottle however same thing happened to the second bottle. Have now had to return the bottle to get a refund. Yeti has taken over 2 weeks to refund my purchase and only after following up with them… Read more
multiple times have they now issued my refund. Poor customer service and rust should not appear in a $70 bottle in the first place!
Rusted drink bottle after 4 months. Yeti rejected the warranty claim. They are overpriced overhyped trash. Show details
So I was given a Yeti water bottle for Christmas and I have used it a couple of times since then. Both times I have put ice in the bottle wirh cold water from the fridge and within 3 hours the ice had all melted and within 5ish hours the water was just as cold as if I got it out of the tap. I brought a steel bottle from big w last week and I… Read more
placed the same amount of ice and cold water in it as I did my Yeti bottle and the ice was still in the big w bottle 8 hours later and that was after I refilled it twice with cold water. From all the hype I have read and been told by friends and family, I'm very disappointed with the Yeti brand.
Dog bowls are easy to scratch this was the first time used the bowls ,contact yeti and they sent a link to fill in warranty claim but doesn’t allow the dog bowl have contact numerous times and no reply Show details
Tried to purchase 4 personalised Xmas gifts twice over a 3 week period with no luck. With only a bot to talk to, nothing gets done. First attempt never got confirmed so 6 hours later, I purchased it again. This time both showed up on my statement so PayPal cancelled them. 2nd attempt looks like the order went unnoticed for over a week (pending) so… Read more
I contacted PayPal again to cancel this order. I had no option to pay for the engraving, no support to talk too and the bot took a few days to finally get back to me. Update: bought 2 Stanley bottles for us girls with no problems, a larger Yeti one for my son (engraved both sides) and a bigger Yeti one for the camper (engraved). I decided NOT to go through PayPal as they don't seem to watch those orders. Camper got his engraved one fast but unfortunately the following year my son's Yeti is still sitting in Brisbane from the 10th December! A replacement was confirmed but vanished? No updated details on that one. February I will be talking to my bank. I can understand why Yeti doesn't check PayPal orders now. Harder for refunds? Great Xmas present, thanks.
I have 2 yeti 18oz ramblers with straw caps. I paid $50 each for these. Both of them are leaking, so I filled in all the warranty information and sent it to them, only to be told this is normal. I’m very disappointed as they cost so much and they are known to leak. I have brought cheaper ones from Kmart that don’t leak at all. I have attached the response I received from Yeti. NOT HAPPY
Latest follow-ups
Yeti customer service ??? Difficult to be objective on something that is barely above being non-existent!!! Horrible, terrible, frustrating, totally NON-customer oriented in providing any customer satisfaction. Replacement procedure borders on a… Read more
nightmare experience. Maximum inconvenience, travel, time, multiple correspondence resulting in total frustration. Worst customer service on planet Earth. As such, will not ever purchase, endorse, promote any Yeti products in the future. Buyer Beware !!!
Follow-up · Rating stands as previously stated !!!
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Bought a brand new unused yeti 45 that I bought for my son. Put in on my cargo carrier like I have done many times with my other coolers in the past with no incidents ever. Somehow the corner melted from my factory exhaust on my 4Runner and I… Read more
filled out the form they said and sent Yeti the pics of the plastic still on the inside rack and stickers still on the inside. I received a sorry but we will give you 20% on a replacement. They claim no defect. So. I said how can your high end product melt when my igloo and Coleman coolers never have melted without it being a defect. I could understand if I had already used it but didn’t even get a chance too. SMH Will not buy another Yeti. We give away yeti products in my business so I will make sure it gets switched over to RTIC products. They will lose thousands over the couple hundred to replace their cooler. Makes good business sense right. SMH
Follow-up · Put my old igloo on my cargo carrier for a 3 hour trip to the eastern shore and no issues. So either igloo is a better brand than Yeti or the Yeti is defective even though Yeti says there’s no way it’s defective. Not happy with Yeti. My insurance business has been giving out Yeti products but we are going to switch to RTIC in the fall… Read more
What deplorable customer service AND products! I paid $60 for a straw drink bottle and it literally smells like poison! I wasn't offered a replacement but a different lid which was a completely different colour! I'm actually shocked by their… Read more
response to me as it seems to be such a reputable company! These reviews are obviously the place to go as they clearly pay people to give them 5 star reviews! Nothing could be further from the truth! They literally told me it was dirty and to soak and deep clean a brand new product!! I've never experienced such a well known company having such a pathetic resolution!
Follow-up · I cleaned it with LITERALLY everything and still stank. It smelled like burned plastic and chemical smell! How did the lid differ!!?? Fr what!? I only had two of these bottles and bith are in the bin after 6 months because the lids were full of mould and nothing could clean it!! These things are merely an expensive mould collector!
Positive reviews
So annoyed my kid started leaking, but things happen, process was so easy for new one, fingers crossed no issues moving forward. I understand everything cannot be perfect everytime but process of replacement has been easy. Show details
So many miserable people on this website, personally, I don’t think anybody should read from this site. But I am onto my 3rd yeti now, never had a problem with them, just love changing the colours, recently, I ordered a custom one, that was engraved, and it arrived in the mail literally 2 days later, I live rural and this was a complete shock to me, water stays cool for days on end, and I will never change brands.
5 in our family, we each have a yeti bottle and travel mug and are extremely happy with them. My daughter has three toddler drink bottles which she loves the colours, and we have gifted my parents a drink bottle and travel mug, they are extremely happy with product and use daily. Have thrown away all our old drink bottles. Worth the money. Show details
Negative reviews
Woeful customer service. Ordered the wrong item by mistake. Tried to cancel immediately, but they don’t provide a way. Contacted customer support, but they simply refuse to engage, hiding behind a policy that says they ‘send the order to the warehouse immediately’. Despite this, it took two days to dispatch from said warehouse, and I have to pay… Read more
$25 to have the $40 item shipped and then shipped back. What a waste of time! Yes I made a mistake, and I get it’s the ‘policy’, but why be so needlessly inflexible? Very unimpressed.
If I could give less than zero stars here, I would. The most inept, unhelpful and completely incapable customer service I've ever experienced. Bought a Fathers Day gift for my Dad in Australia, a customized item, with two accessories. Immediately upon purchasing, the entire transaction, on their website, showed as cancelled. This was on both their… Read more
site, and Shopify, the connecting platform. Naturally, I repurchased, only for it to show the exact same, which is when I reached out to them, mere minutes later.
They eventually responded, claiming that this was "a normal occurrence" with customized items, and to "ignore it", despite me stating I'd been charged twice, and they were still showing as cancelled. You'd think if they were aware of this, it would be mentioned somewhere on their site, as a courtesy to their customers right? Wrong.
A matter of hours later, along with several follow-up unanswered emails to them, magically the purchases were showing as having processed on their site successfully. Very convenient.
I've sent multiple emails since, with three of their team - Satish, Alexis and Manna - all *continuously* ignoring my explanation to them as to what had happened, and asking them multiple times to cancel the duplicate order. Still, I was ignored, and all items were shipped.
Their final response to me was nothing more than "I could feel free to return it", with no promise of a refund, ZERO apology at any stage, and absolutely no mention ANYWHERE on their website about this cancellation glitch/issue with buying custom items, which by rights should be 10000% be stated on their site to avoid robbing customers.
I live in Ireland, which was also mentioned in the initial email, as well as my father being in his late 60s, meaning he has to go to the trouble himself now to try and return this, where they also entered MY NAME as the recipient for the item (which I absolutely ensured was not the case during the purchasing process, my name was only on the billing address) which requires a signature by only me, not my father (which AusPost informed me they should have made me aware of beforehand - again, another warning they haven't made their customers aware of) and I'm left with absolutely no guarantee of this refund and no further communication from them.
It is abundantly clear why they have no phone service after this ordeal, and to be completely frank, I will *never* even consider buying from them again, and would warn anyone in advance to think twice, and save their money and time and spend it more wisely elsewhere. Woeful, and a sheer disgrace that a company with as big a name as them has an absolutely pitiful excuse for a customer service team.
The actual water bottles are great, but twice now the lid has undone it self while driving. And because the bottles are so big,(even the smaller one) they don’t fit in the door or in the cup holder. Now if I tighten the lid too much I can’t get it off. So between a rock and a hard place. But the water bottles do keep your water cool for ages.
Recent reviews
Ordered a yeti for my daughter with her name on it.... only to have the AI function on their site put an extra t in her name... contacted them immediately and they said they cant change it.... it hasnt been made yet (as it had been 10 minutes since i paid) but they still wont fix it How hard is it Absolutely ridiculous waste of money Show details
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Water bottle good- the engraving was awful and there seems to be no repercussions on their part as when I complained they said that I had agreed to the engraving. I have to say that I went ahead with it based on their mock up, but the real deal was… Read more
far from what I agreed too! Very unhappy that they can not see the error of their ways and perhaps vetting the product to see if it match’s the mock up may be a process they should adhere to.
Follow-up · Yeti customer service were not interest in dealing with me and again reiterated that it was my choice to go ahead with the engraving. I had a local business fix the awful engraving and prove to me they can do a much better job for less price!! I now go to them! Massively disappointing how Yeti has dealt with this!
Love the drink bottle, but cannot get a response from Yeti. I cannot register my warranty. Received a yeti drink bottle for Christmas. Immediately filled in warranty. It said due to work on the website, I wouldn’t hear from them for a month or two and wouldn’t see the warranty registered til after that time. I’ve since tried to look up my… Read more
warranty- not registed and yeti have continued to ignore all messages I’ve emailed and the bot is useless. Really disappointing and unacceptable service.
I ordered an esky from Yeti however they had the wrong shipping name. The receiver was unable to collect the parcel and it has been returned to Yeti's warehouse. I am trying to get this resent to the correct shipping address unfortunately I am unable to talk to a human. Its all via email. Yeti blaming courier and courier blaming yet. I'm sent… Read more
in circles. Issue has been going for almost 2 months. For an apparently reputable brand like Yeti, they sure don't operate like it.
I recently acquired a water bottle featuring a pop-up straw mechanism. Unfortunately, I've observed mold growth around and beneath the straw component. Upon contacting Yeti, I was informed that these components are not designed for removal, and replacements are only offered in cases of leakage. I believe this situation represents a design flaw, a… Read more
concern that was not addressed by Yeti representatives. Consequently, I cannot recommend this product.
I recently purchased another yeti tumbler for my daughter birthday and had paid extra for the engraving. The lid was delivered to us damaged, and YETI insisted I had to return the entire bottle and lid to have it replaced. I had already paid to have… Read more
the bottle engraved with her name, but asked for them to add another engravement of shells my daughter had asked for, due to the inconvenience of having to send it all back and wait again for it to be rectified, through no fault of ours. Yeti just sent it back without my request for the additional $7 engraving without any communication to discuss. Not great customer satisfaction. I think we will stick to purchasing Owala bottles from now on.
Follow-up · Crikets from yeti. Still no response...
Very disappointed with both the Yeti product and Yeti customer/warranty service. I ordered a Rambler 64oz bottle. It arrived on time. After one use and wash, there was rust stain/spot on the inside of the bottle. This was within 5 days of purchase. I contacted customer support via their online system and was told to submit a warranty claim. I… Read more
submitted a warranty claim and got a response stating the warranty has been rejected. They have provided solutions on how to remove the rust spot. This is completely poor and appalling especially when this product is brand new (and should have no rust), claimed to be stainless steel and is expensive. I paid top dollars and expect a product as advertised with no defects. Providing me a defecting product and telling me to clean it to remove the rust spot is unacceptable. I will never buy from this company nor would I recommend this product and company. Extremely disappointing service. If I could give 0 stars I would but minimum is one star (as the product sent to me is defective, has rust inside the bottle - hence not safe to be used as a food consumption device and not as advertised. Clearly this is also a health and safety issue.
As a family of six, we own multiple YETI products and have been loyal customers for years. Unfortunately, that loyalty clearly isn’t reciprocated. I recently raised an issue with YETI and received absolutely no response! Their returns policy is horrendous and makes it clear they are not a customer-focused brand. For a company that markets itself… Read more
as premium, the lack of customer service and after-sales support is appalling.
Customers deserve basic respect and communication. Silence is not an acceptable response, especially from a brand operating at this price point. Based on this experience, I will no longer be purchasing YETI products and will also not be recommending them to others.
Ordered 4 tumblers, had the engraving carried out by Yeti online which has a great range of options Free shipping over $75 dollars and showed up within 1 week. As most people are aware that the price of Yeti gear is expensive but a poor man pays twice Show details
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Rating stands FIRM !!!