Yojani Boutique

I had a wonderful experience with Yojani Boutique. I purchased a dress and there was a slight fault, but the customer service was exceptional—they quickly sent a replacement without requiring me to return the original first, which made the whole process so easy and stress-free. I absolutely love the dress and really appreciate how smoothly everything was handled. I will definitely be purchasing from this store again. Show reply

fabulous fit, excellent quality and very helpful staff who helped me exchange colours when needed and also helped getting my dress in time for an event , love how they bring out new colours im now in love with the pink !!! Show details ·  1

This is an Instagram brand that ships from [Content Removed]. They claim to be a "small Australian family business" but they have no address in Australia; also claim high volume manufacture and shipping from various countries. Product is priced like… Read more

a designer item, takes weeks to arrive, and quality is extremely cheap, the measurements are completely different (like 10 - 23 cm) than advertised. Store policy is exchange or store credit even when product is defective. Buyer beware.

At first, their customer service was very responsive when I was placing my order and waiting for it to ship to me, especially since I needed it before May 5. I did receive the order on time, but unfortunately it was too small. After that, I contacted customer service via email to ask about a refund or how to proceed with a return, but I never… Read more

received a response. It was disappointing because communication was great before the purchase, but stopped once I needed help after receiving the item. I later checked the return policy and saw that they only offer exchanges, which I can accept. However, I still wish they had replied to explain the process, especially since they were previously very quick to respond. I would caution others when ordering from YOJANI. If the item doesn’t fit or you’re not satisfied, refunds aren’t available, only exchanges, and getting support after purchase can be difficult. Online shopping can already be tricky with sizing and how items look in person, so clear and consistent customer service is really important. This will be my first and last time ordering from YOJANI.

I ordered the Vivienne Dress - Scarlet dress in a size M but actually needed the smaller size. However, the customer service team were lovely and made sure to fast track the new order for an important event in less than 10 days to the UK. The dress is really good quality, fabric is thick and feels substantial, and the structure is really fun and… Read more ·  1

it holds shape really well. Its super pretty and I'm hoping it will be the kind of piece that I can keep for my daughter when she is old enough. I would really rate the quality of the clothes based on this purchase so will be keeping an eye on future designs.

My only flag is for international shoppers (outside Australia) you can only return items that are faulty in accordance with local law. So if the look of the item isn't right you can only exchange or change size, so I would avoid the classic, buy, try on and return hauls that are very common in the UK/ EU. It would be amazing if there was a pop up or something for international shoppers about this at check out, as this would reduce shopper disappointment and probably help the fab customer service team from receiving negative emails.

Overall a really good experience and I would absolutely buy from here again.

I don’t usually leave reviews, but I felt that i needed to share how impressed I am with both the item I purchased and the exceptional customer service I received. I reached out with some questions about sizing and shipping, as I needed the dress in time for my upcoming birthday. The lovely woman who responded to my email got back to me right away… Read more ·  1

and was incredibly helpful in guiding me to choose the right size. She went above and beyond, making sure to send the dress promptly so I’d have plenty of time in case I needed to exchange it. It arrived in just two business days, beautifully packaged, with not a single crease—ready to wear straight out of the package. This dress is absolutely worth every cent. The quality is outstanding, it looks exactly like the photos, and it’s incredibly flattering. I’ve honestly never seen or worn something so stunning. Thank you to the Yojani Boutique team for your genuine care and exceptional service. This was my second purchase, and it certainly won’t be my last. I’m so happy to support such an amazing business.

I absolutely love the Jacqueline Dress! It’s one of those timeless pieces that just makes you feel good the moment you put it on. Elegant, flattering and so easy to wear, it has that classic style that I know I’ll keep reaching for year after year. Honestly one of my favourite dresses I’ve worn in a long time Show details ·  1

We recently bought the Lavender Mallorca Dress for my daughter's 18th and formal. The dress is beautiful and she loves it. However, I wanted to particularly call out the amazing customer service we received. I had a few questions about sizing and we had tight time frame - I could not speak more highly of the responses which were almost immediate… Read more ·  1

and unbelievably accommodating and helpful. I am not one to normally leave reviews - but the customer service went above and beyond and I wanted to call that out for others to hear! Thank you again.

I have made a number of purchases over time and rate the quality and service as excellent!! Loved every purchase and always get compliments on the styles. Big fan Show details ·  1

I had a very disappointing experience with this company. I placed an order that was labeled as a “pre-order,” but the actual timeline and delays were not clearly or transparently communicated at the time of purchase. The item has still not been delivered, well beyond what a reasonable customer would expect. When I reached out, instead of… Read more

receiving helpful or customer-focused support, I was met with defensive responses and lengthy policy explanations that did not address the core issue — that I paid for an item I have not received.

More concerning was the tone of their communication. Their response included language about potential “civil recovery” and liability related to a standard credit card dispute, which felt completely inappropriate and unnecessarily aggressive for a typical customer service situation.

A business should be able to stand behind its product and communicate clearly and professionally with customers. That was not my experience here.

Based on this experience, I would strongly recommend exercising caution before purchasing.

Poorly constructed dress, not what was advertised. The seams pooch and do not lay flat, the neckline was far too wide and did not rest on shoulders, the bodice was much shorter than advertised. When I requested a refund they stated they don’t refund based off customer satisfaction. Show details

Terrible sizing and cut. Expect people to spend $100s of dollars on a standard dress style and then spend more money to alter (even where it is not really an evening gown). Don’t allow refunds where change of mind or styling issues, even in short window. Buyer beware. Show details

Beautiful Jacqueline dress! Beautiful dress and amazing customer service. I wanted the dress for a special day and couldn't take a chance to pre-order and wait. Customer service helped with sizing, checked their stock, and shipped the dress from their warehouse in Australia. Received the dress and it's perfect! Show details ·  1

Love love love my dress the fabric is so beautiful and flowy I have received so many compliments each time I have worn it. Also the girls at Yojani have been absolutely amazing to deal with going above and beyond for me after a tiny mixup couldn’t recommend them any higher Show details ·  1

Love this dress so much, simple, classic and beautifully made! A timeless piece that I am sure will be a staple in my wardrobe for many years! I am a size 10 and ordered an L - perfect fit! Show details ·  1

This Jacquline dress is beautiful, romantic and screams lady like sex appeal. Someone said not worth it, it was better than expected. Material very high end quality. Company answered emails immediately and delivery was fast. Runs small. Highly recommend this company Lynn palm beach Show details ·  1

Poor quality items for a high price point. Owner won’t refund and will argue with you why they’re right. Do your research and buy elsewhere

Absolutely STUNNING pieces and great customer service. Answered my questions within 2 minutes!! Obsessed with the dress, the quality is amazing and fits like a glove. Will absolutely be back. Show details ·  1

Top grade service and items. Yojani is a breath of fresh air in this market. Their attention to their customers is seriously impressive, even to the point to contacting me when I’ve ordered the wrong size to what I’ve previously ordered before to ensure the best fit was sent to me (as some styles run smaller than others). I’ve worn 5 of their… Read more ·  1

dresses now and they are absolutely beautiful, quality unmatched. I get SO many compliments when I wear these. I would give 10 stars if I could.

I am a size 12, and I bought the Large…still too small, and NO REFUNDS! So dissatisfied I have a dress now that I will have to give away and I paid $480 for it…never again. Show details

Hi I ordered the dress Mallorca for my daughter formal. one strap sits fine and the other straps sits way too close to the zipper and it’s sitting inside her armpit. it’s for her formal and we like the dress and it’s style we decided to fix it rather than send it back and forth to the supplier. I told them and gave them pictures to save us both… Read more

the hassle of shipping back and forth. I am asking them to pay for the tailor cost of $60 as it needs to be unhem and put in a spot near the side and not in the armpit. I send photos first and then they ask for a video so i did. They refused to accept as they cannot pay for personal alterations cost but the issue came from them. How can one strap be ok and the other not!!!The dress is gorgeous but i just happened to get one that’s wasn’t done right as it’s made from China and not Brisbane sewn.Despite the fact that i asked for part payment im disappointed with their decision and i wont buy from a company that doesnt accept that items do get made wrong and the only thing they can do at least is assist the customer to be satisfied and we did pay for the dress in full payment so you expect at least some compromise