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Yomojo
3.4 from 207 reviews

Excellent staff at all times

Excellent staff helped making the change of carriers so easy, they were always polite, eager to please even on public holidays . Only thing missing is the direct debit from accounts.

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.90
Included Data per Month:1 GB
1 comment
Hi Kaye, we appreciate your feedback. Regarding your direct debit missing, if you can message us your mobile number so we can contact you about it. Our plans are auto renewal every 30 days and it will take the payment on your nominated card automatically unless you stop it. - Jeff Yomojo Support

Very Good Online Support

Have just joined and had a connectivity issue. Contacted support via chat and email. Vince and Cyndy from support exchanged emails with me until the issue was sorted. Well done!

Value for Money
Customer Service
Local Reception
1 comment
Hi Craig W, appreciate the feedback, I have forwarded this to Vince and Cyndy. Cheers!

Website Problems

Phone Service Good, Data Speed Good. Although, I have not been able to get the website to complete a task ie. Activating Sim & most recently altering next months plan...won't update.

Referred a new customer yet haven't received any notification of referral $20 offer

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $9.90
Included Data per Month:1 GB
1 comment
Hi JLang, thank you for the kind feedback about the phone service and Data speed. Regarding the website dashboard issue, activating a service online has been reported to our technical team to investigate on why and how it is happening, On the plan altering issue and the referral bonus promotion, , I can help you if you can personal message us your mobile number. Alternatively, you can contact us at 1300966656 or chat with us online or email us at support@yomojo.com.au and we will help you. Cheers! Jeff Yomojo Support

Gratifyingly Simple

Great service easy transition. A few too many messages at first. Now operating well. Excellent value. No ifs or but but but buts about it.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
1 comment
Thank you Ross, for your feedback. We appreciate it. Cheers! - Jeff Yomojo Support

Excellent coverage and really competitive rates.

Yomojo piggyback on the Optus network so their coverage is the same as Optus. The main difference is you pay less than you would if you went to Optus direct. Been with Yomojo for years and very happy. Couple of issues: (1) The only way you can pay is by credit card and they whack 2% credit card surcharge on (which is excessive, but of course ACCC does nothing about it), however it still works out as competitive. (2) I had an excess data charge on my bill that I knew was incorrect. When I challenged it *vigorously* they finally admitted they could not substantiate the charge and reversed it. That's the only time it's happened and it had all the hallmarks of a genuine mistake. (3) It's hard to talk to someone on the phone when you need help, but their online text chat service is responsive and helpful.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $16.22
Included Data per Month:2 GB
1 comment
Hi PlasticDruid, thank you for the feedback. For your first point, we do not include the transaction fee in the price we display in our website for transparency and is used to make sure that every transaction is secured suing your card. For the second point, I can check it for you if you personal message us your details and check what happened. On the third point, regarding the phone support, if you could tell us more about it, is it because of hours of operation or something else. Cheers, Jeff

The home wireless broadband is very easy to get started

The home wireless broadband is very easy to get started. The router arrived in a package. Just plugged it into the wall power socket, turned it on and it worked. No problems. The 250GB for $44.90 per month is a good deal but I don't need anywhere near that much data. Wish Yomojo offered the option of 50GB or even 20GB but they seem only to offer the 250GB. The data usage history page on their website is impossible to understand and the use of the term "Data Excess" is confusing as are the dollar amounts.
It would be great if they simplified this page.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $44.90
Included Data per Month:250 GB
1 comment
Hi Mitch, we are looking for alternative speed offers as well. We wish to cater to the needs of our customer as much as we can. Regarding the Data Excess part on the usage, we have raised that part up to the development team and hopefully we can make it better. We appreciate your feedback and please let us know how we can help you better. Cheers, Jeff Yomojo Support

Solved my problem

Too many problems with NBN so I signed up for Home Wireless Broadband. The best thing I did. Signal strength is good and download speeds the best I have had. Pricing is very competitive and their customer service is very good. Happy Yomojo customer.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $44.00
Included Data per Month:250 GB

Loving it!

Been happy with Yomojo. Customer service was very understanding and efficient. Set up easy. Data download speeds are great, network coverage has been fine. Very affordable and I can now give my friends a call to say hi with unlimited phone calls. Loving it!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
1 comment
We appreciate your positive feedback LKE, cheers!

So far so good and no complaints whatsover

Sign up was so easy, great deal on top with school essential promotion at half price . Sustainable coverage like all other players out there using the Optus network. Sim card in the mail box within two days and porting over took place on the third day. Keep the good work Yomojo. Bless you

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.90
Included Data per Month:4 GB
1 comment
We appreciate your feedback, we will continue to work hard to provide excellent service. Bless you too Karamdip. -Jeff Yomojo Support

Bloody terrible - ZERO STARS

They really do suck in so many ways - - - slow data, they've blocked my service for no reason, their app turned on data roaming whilst I was overseas that cost me hundreds of $$$, their call centre is only 9-5, their chat support staff rarely resolve anything, you can't use all the credit you pay for - - - the list goes on and on. Find another provider and avoid beating your head against a brick wall... find one that you can contact when you need to.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:10 GB
2 comments
Hi Cam M, we are sorry for the experiences you've had. For slow data, we can troubleshoot on that if you give us chance. Regarding roaming, the app has no capability of turning it on by itself. You can reach us thru email if ever our voice and chat support is not available and we will reply to you as soon as we read it. We are hoping to turn around that experience of yours into a good one. PM us your mobile number if there is still a chance to help you with us. -Jeff Yomojo SupportSorry Jeff - but knowing what the overseas data roaming charges were I would not have turned it on deliberately. The app was not working properly and was bugging out on my phone - so somehow it crashed and turned on roaming. You guys just said "oooh, but they are legitimate charges!". Passing the buck to your customers is the wrong response to a technological fail on your behalf. Oh - and open a call centre -- your email and chat support sucks.

So far so good

So far we are happy with Yomojo. I and my wife moved from Vodafone because is too expensive.
The transfer was quick and free of any problems. Customer service is very helpful.
The App is good and easy to understand.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
1 comment
Thank you Geo for this feedback, we are happy to know that you are happy. Cheers! -Jeff Yomojo Support

Great service!

Network coverage at home is consistent, around 3-4 bars. Travelling around have experienced no dropouts. Equally consistent with Telstra. Currently costing around half with x5 data. Win win.
Excellent service, No problems at all.

Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
1 comment
We will continue to provide excellent service Philip, thank you for your feedback. Cheers! -Jeff Yomojo Support

Great idea. Failure of biblical proportions on actual delivery.

Signed up for yomojo last year. Been billed three times now but have yet to receive a sim that can be activated. I noticed that my goldfish had developed limbs and attempted terrestrial navigation while I was waiting. My axolotyl had set up a teaching Academy in Greece. I find this concerning.
I would have liked to pay less for service.
But apparently you pay for none at all. Enlightening.

1 comment
Hi Serabavo, we are sorry to know about your sim that is not working. If you can private message us your mobile number, I am sure we can find the best way to resolve this. You can also reach us thru our hotline 1300966656 9AM-5PM AEST, email us at support@yomojo.com.au 8:00 am to 8:00 pm AET daily, Saturday and Sunday: 10:00am to 6:00pm AET or chat with us online at our website www.yomojo.com.au 8:00 am to 8:00 pm AET daily, Saturday and Sunday: 10:00am to 6:00pm AET - Jeff Yomojo Support

Reception good, great customer service, happy with service.

Ported over to Yomojo took only a couple of hours, they sent me an email the day before and rang me on the day. Service is good, no different from my previous provider. Happy to stay with them, and happy with customer service. The App is really good too, has all the info I need in easy to read format.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $15.00
Included Data per Month:10 GB
1 comment
Thank you Brenton for the positive feedback, appreciate it. Cheers!

Son loves the service

I moved from Amasim because I tried for over a month to change payment details and could never get onto the site. I googled and found Yomojo. I transitioned my son phone easily, there were no issues and could get onto the site easily. Very happy with the service.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.00
Included Data per Month:1 GB
1 comment
We are glad you are happy with our service, appreciate your feedback Adrienne E. Cheers! -Jeff Yomojo Support

Better than TPG (Thieves Perfecting Greed)

Like TPG I'm still on the Optus Network, so coverage hasn't changed, dropouts aren't an issue and my phone downloads fine so I'm happy.
Unlike when those thieves at TPG charged me $33 for 33meg of "excess data" even when their website said it would be $10. When I rang to complain they said "my plan was different". I said they're thieves, I paid the $11 to leave and now I'm getting 30% more data for less with Yomojo - YAHOO!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $15.90
Included Data per Month:2 GB
1 comment
Thank you for your positive feedback with us e_man, cheers!

Great Service / Not A Great App

I have been with Yomojo for a month and haven't had any complaints relating to the coverage or availability to use my phone. However, I can't seem to get the app for my mobile to work. It won't accept the password or email I had set up and when I click on 'reset password' it let's me in once then won't recognise me again. The only way to check my usage is to log into the website all the time, which is very frustrating.

5 comments
Hi Glennis, we really appreciate your time to tell us about the experience that you are having from using our app. I will definitely pass this on to our IT so we can check what's going on. By the way, have you tried reinstalling the app? This will help you get you the most updated version of the app in case the app isn't updated. May we also know what kind of phone you are using? We need this information for testing purposes. Hope to hear from you soon. Cheers, Rachel Yomojo SupportHi Rachel Thanks for your comments. I have removed and re-added the app but it didn't work. I have a Samsung galaxy 6 phone.Hi Glennis, Looping in for Rachel. Thank you for trying those steps. We will be investigating this issue and will get back to you for further trials. If ever we need to perform more steps that requires verification of your account, can we ask you to Private Message us your mobile number or email address to open the account up? Cheers, Jeff Yomojo Support

Terrible customer service.

Very poor service and the customer service is shocking i will be leaving yomojo . Not a good experience .

1 comment
Hi Scotland! Thank you so much for your feedback. We apologise if the experience that you had is unsatisfactory. Our goal is to make sure that you receive high quality customer service from Yomojo. I would like to investigate what happened and find any need for improvement on how your case was handled. Can you please send us an email with your Yomojo mobile number and a brief information of what happened? Please send it to support@yomojo.com.au. I will wait for your email. Cheers, Rachel Yomojo Support

This is amazing

Every thing works so fast it was a 5 day shipping and it was so fast to get up and running Yomojo is the best

1 comment
Thank you so much, Betty! You may also want to bring your family or friends over to Yomojo as we have family bundle discounts of upto 15% if you have more than 1 service under your account. That's gonna be a lot of savings! Cheers, Rachel Yomojo Support

Excessive proof required

My wife and I signed up for SIMs with no hassle and they worked well. Then we were told that if we linked them we could save a few %. To do this they demand FAR more proof of ID than we required to buy the SIMs in the first place - the latest is that they want scanned copies of our driving licences. Sounds like an attempt to defraud us to me

3 comments
Hi MrDog, thank you so much for letting us know about your experience. By the looks of it, you probably have 5 or more active SIM card that you want to put under 1 account. The Australian Communications and Media Authority requires us to check the number of active mobile services you have and if you have 5 or more, we need to ask for additional proof of ID. (Reference: https://www.acma.gov.au/theACMA/id-checks-for-prepaid-mobiles) We apologise if you felt uncomfortable when we asked for additional details to consolidate your accounts. This is a necessary step that we need to take in accordance to the law. Rest assured that we will not use your personal information for any purpose other than to provide you with your service. We are happy to discuss this directly with you. Please don't hesitate to give us a call. - Rachel, Yomojo SupportI have precisely 1 card, as does my wife, so reference to ACMA is irrelevant. You know our ID as it was checked when we bought the cards. Our address is the same and the two cards are billed from the same credit card. Seems to me that you should have all you need. If I bought another SIM card from you (as is legal) and registered it with my wife's mobile number presumably we would qualify for the family discount - and would not need all this extra ID. But if we have to go to that amount of trouble then clearly time to look for another carrier.Hi MrDog, thank you so much for clarifying the situation you are in. It seems like you are referring to our change of ownership process where you were asked to provide 100 points of ID, is this correct? We require the additional IDs to verify that it really is the account holder who requested for the change of ownership. This is a major change on an account and Yomojo wants to make sure that your account it protected from anybody who may try to steal away your information. If you want to proceed with your change of ownership, you can simply take a photo of your IDs and send it via email to support@yomojo.com,au and we will process it in no time. Cheers, Rachel Yomojo Support

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Questions & Answers

I have an Optus tower across the water from my home about 200 metres away. When I contacted Yomojo they confirmed that it would provide me with the best reception for wireless broadband ie 2300GHz. I asked what was the internet speed with such good reception and was told 12MBs. So I joined up. The best speed I have managed so far has been 5.45MBs......with it varying down to 2.2MBs. I have the router in the center of the home and it doesn't matter if I shift it next to the window facing the tower....the speeds are the same. Is Yomojo falsely promising 12 MBS? Is anyone else achieving better results. I have a neighbor 2 houses away who is receiving 12MBS on a Vodafone dongle and yet the Vodafone tower is further away and has more obstructions between them?????
5 answers
Yomojo are a bunch of clowns - personally I wouldn't believe a word they say. I think you might be entitled to a refund as it's less than 50% of the speed that you are paying for. Maybe try testing your neighbours dongle in your house and see what you get (might do it for a 6 pack of beer). If you get 12Mb/s then you go with Vodafone. If not - then there may be some interference from the other traffic from the tower (or simply your proximity to it) that is slowing it down in your house. Like when you get close to a radio tower and pick up 4 stations at once but you can't hear the one you are on - the signal to noise ratio gets screwed up.Thanks Cam.... I have Amasim on my mobile phone and I did a speed test on the data....came up just over 45MBs. I don't know who they retail for but at least it showed me that the router from Yomojo is restricted. Yomojo retail for Optus....so it's either Optus or Yomojo applying the brakes and it's either at the tower or in the router. I'm going to see if I can find out who's ripping me off before I lose out on my new $175 routerHi Aspant, whilst the service uses the Optus 4G Plus network, the service is designed to be used in the home and the speed of data transmitted is different from the speed of data using other services supplied over the Optus 4G Plus network. In metropolitan areas n areas where 2300 MHz coverage is available, you should get download and upload speeds of up to 12/1 Mbps but lots of things can effect that. Your router may be faulty or there may even be a problem with the Optus tower. Send us a direct message or your contact details and we will be more than happy to help you troubleshoot this issue. Cheers.

Can I recharge my yomojo sim without having to go on the Internet to do so?
3 answers
I suggest you go with another company, Yomojo will take your money and run, with no reponsibility when something goes wrong!I suggest you go with Amaysim. You can buy recharge cards at wollies. But if you really need a compnay with a store front then you have to go with either optus or telstra.I was told no. If you run out of credit you cannot call anyone anyway. All calls to Yomojo cost and they seem to use up a lot of time and money for your own network. They don't explain what you need to do online so I got online and ended up spending more than the original plan I signed up on not to mention it was 6GB when signing up and dropped to 2GB without notifying me. When asking Yomojo about this they tell you it's on the website which I cannot see? So customers fault! So what you think you are signing up to becomes a different story you did not intend when going with Yomojo as they change things fairly often without letting you know and you're basically locked in unless you decide to change again. SCAMMERS. NOT WORTH SIGNING UP! I would advise people to shop around or make the change.