Excellent staff at all times
Excellent staff helped making the change of carriers so easy, they were always polite, eager to please even on public holidays . Only thing missing is the direct debit from accounts.
Very Good Online Support
Have just joined and had a connectivity issue. Contacted support via chat and email. Vince and Cyndy from support exchanged emails with me until the issue was sorted. Well done!
Phone Service Good, Data Speed Good. Although, I have not been able to get the website to complete a task ie. Activating Sim & most recently altering next months plan...won't update.
Referred a new customer yet haven't received any notification of referral $20 offer
Great service easy transition. A few too many messages at first. Now operating well. Excellent value. No ifs or but but but buts about it.
Excellent coverage and really competitive rates.
Yomojo piggyback on the Optus network so their coverage is the same as Optus. The main difference is you pay less than you would if you went to Optus direct. Been with Yomojo for years and very happy. Couple of issues: (1) The only way you can pay is by credit card and they whack 2% credit card surcharge on (which is excessive, but of course ACCC does nothing about it), however it still works out as competitive. (2) I had an excess data charge on my bill that I knew was incorrect. When I challenged it *vigorously* they finally admitted they could not substantiate the charge and reversed it. That's the only time it's happened and it had all the hallmarks of a genuine mistake. (3) It's hard to talk to someone on the phone when you need help, but their online text chat service is responsive and helpful.
The home wireless broadband is very easy to get started
The home wireless broadband is very easy to get started. The router arrived in a package. Just plugged it into the wall power socket, turned it on and it worked. No problems. The 250GB for $44.90 per month is a good deal but I don't need anywhere near that much data. Wish Yomojo offered the option of 50GB or even 20GB but they seem only to offer the 250GB. The data usage history page on their website is impossible to understand and the use of the term "Data Excess" is confusing as are the dollar amounts.
It would be great if they simplified this page.
Solved my problem
Too many problems with NBN so I signed up for Home Wireless Broadband. The best thing I did. Signal strength is good and download speeds the best I have had. Pricing is very competitive and their customer service is very good. Happy Yomojo customer.
Been happy with Yomojo. Customer service was very understanding and efficient. Set up easy. Data download speeds are great, network coverage has been fine. Very affordable and I can now give my friends a call to say hi with unlimited phone calls. Loving it!
So far so good and no complaints whatsover
Sign up was so easy, great deal on top with school essential promotion at half price . Sustainable coverage like all other players out there using the Optus network. Sim card in the mail box within two days and porting over took place on the third day. Keep the good work Yomojo. Bless you
Bloody terrible - ZERO STARS
They really do suck in so many ways - - - slow data, they've blocked my service for no reason, their app turned on data roaming whilst I was overseas that cost me hundreds of $$$, their call centre is only 9-5, their chat support staff rarely resolve anything, you can't use all the credit you pay for - - - the list goes on and on. Find another provider and avoid beating your head against a brick wall... find one that you can contact when you need to.
So far so good
So far we are happy with Yomojo. I and my wife moved from Vodafone because is too expensive.
The transfer was quick and free of any problems. Customer service is very helpful.
The App is good and easy to understand.
Network coverage at home is consistent, around 3-4 bars. Travelling around have experienced no dropouts. Equally consistent with Telstra. Currently costing around half with x5 data. Win win.
Excellent service, No problems at all.
Great idea. Failure of biblical proportions on actual delivery.
Signed up for yomojo last year. Been billed three times now but have yet to receive a sim that can be activated. I noticed that my goldfish had developed limbs and attempted terrestrial navigation while I was waiting. My axolotyl had set up a teaching Academy in Greece. I find this concerning.
I would have liked to pay less for service.
But apparently you pay for none at all. Enlightening.
Reception good, great customer service, happy with service.
Ported over to Yomojo took only a couple of hours, they sent me an email the day before and rang me on the day. Service is good, no different from my previous provider. Happy to stay with them, and happy with customer service. The App is really good too, has all the info I need in easy to read format.
Son loves the service
I moved from Amasim because I tried for over a month to change payment details and could never get onto the site. I googled and found Yomojo. I transitioned my son phone easily, there were no issues and could get onto the site easily. Very happy with the service.
Better than TPG (Thieves Perfecting Greed)
Like TPG I'm still on the Optus Network, so coverage hasn't changed, dropouts aren't an issue and my phone downloads fine so I'm happy.
Unlike when those thieves at TPG charged me $33 for 33meg of "excess data" even when their website said it would be $10. When I rang to complain they said "my plan was different". I said they're thieves, I paid the $11 to leave and now I'm getting 30% more data for less with Yomojo - YAHOO!
Great Service / Not A Great App
I have been with Yomojo for a month and haven't had any complaints relating to the coverage or availability to use my phone. However, I can't seem to get the app for my mobile to work. It won't accept the password or email I had set up and when I click on 'reset password' it let's me in once then won't recognise me again. The only way to check my usage is to log into the website all the time, which is very frustrating.
Terrible customer service.
Very poor service and the customer service is shocking i will be leaving yomojo . Not a good experience .
This is amazing
Every thing works so fast it was a 5 day shipping and it was so fast to get up and running Yomojo is the best
Excessive proof required
My wife and I signed up for SIMs with no hassle and they worked well. Then we were told that if we linked them we could save a few %. To do this they demand FAR more proof of ID than we required to buy the SIMs in the first place - the latest is that they want scanned copies of our driving licences. Sounds like an attempt to defraud us to me
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