Yomojo

The support was speedy(Thanks Debbie!), price is a bit expensive compared to other telcos promotion, but the quality is good. It would be great if there’s 5G support for the minimum plan. Show reply

3 stars for This process (porting across from Moose) has been quite drawn out and convoluted. I seemed to meet hurdles at every stage, from late delivery of SIM, to crossing of re-ordered SIM in mail, to trying to port from Moose mobile before they switched off, to trying to ensure the router would be compatible for the switch. I did have to… Read more ·  1

resort to AI advice for this change over as the original Chat Bot could not answer those questions. Once I finally confirmed I could do the switch using the same router all the following problems I had were handled by an Agent (Rose) and she was excellent, 5 stars. Very patient, very competent and very understanding when I was over my head. Rose sorted every obstacle as it arose, kept the communication open so I knew exactly what was happening and has got me hooked up with 2 days to spare! I hope my account can proceed for many years with this level of back up and help.

My man ALEX from Yomojo was able to resolve the issues I was having with my new eSIM. The first eSIM he sent me didn't work. He sent me another one which worked this time around. He was very patient with me. He also waited patiently while I set up my phone to make sure the new eSIM was working with speedtest proof. Show reply

Yomojo great service from Debbie with helping me arrange a SIM card issue my son had lost his original card Debbie assisted with installing an ESIM and within a short time Debbie had sorted the whole thing out and made a complicated procedure easy, much thanks to Debbie and the Yomojo team Show 3 replies

I’ve only recently switched to Yomojo, but so far I’m impressed. I had an issue activating my eSIM after changing phones and called support expecting the usual lengthy telco experience. I was told I was next in the queue and was speaking to Mae within seconds. Mae was fantastic. She immediately understood the issue, thoroughly but efficiently… Read more ·  1

verified my account, identified and corrected a detail that could have affected my number port, organised a new eSIM and stayed on the call while I installed it. Then she explained exactly what to expect while my number was being transferred and made sure I knew the alternative ways to contact Yomojo if I needed help while my phone service was temporarily unavailable.

The entire call was only around 18 minutes and my number was successfully ported shortly afterwards. Easily one of the quickest and least painful experiences I’ve ever had dealing with a telecommunications provider.

I’m also in regional Victoria and have been very happy with the reception so far, including over a couple of particularly windy days when mobile reception can sometimes be troublesome where I live.

I’ve also been really impressed with the Yomojo app. It’s clean, easy to use and gives me the information I actually want to see, particularly my remaining data balance.

Huge thank you to Mae for making what could have been a frustrating process incredibly easy. An excellent first experience with Yomojo.

Rose was polite and patient and the following is constructive criticism and not belligerent ranting. I only want her and this provider to be better enabled tos erve in the future as my experience has been great and appreciated. When a customer is asking as to the possibility of using just a BSB and account number as payment details, understand… Read more ·  1

that this is because they do not want to use a card. I recommend for less patient customers that Rose doesn't continue to ask what card they are wanting to use and instead say something along the lines of "We do not offer this payment method" or offer an alternative eg credit or post paid plan.

The use of "invoice not generated" was rather confusing as I am but a layman in the world of data providing. Simplifying to "The payment method was declined" is what I would recommend as this is in essence, what had happened. This is better at conveying the issue of the attached card being inadequate for whatever reason, allowing the customer to be enabled in understanding the issue and therefore enabling the service rep to solve the issue and improving overall experience.

Rose's demeanor, attitude and patience are all much more important to customer service delivery and she excelled in all of these. She is a very nice person and I only try and help with the above points.

Thanks again

change of plan – I have been with yomojo for 10 years? I had had some issues with what seemed to be 'double paying' I a always assured that it is just that the month has extra days- which does not account for a double bill. However in the past I had no other issues- until Now. It is the second time I have changed my plan - assuming that the plan which change on… Read more

the next billing cycle. I had tons - tons of data laft until Jan 19th- but moving out of a property on the 31st decided to drop down plans- what they dont tell you is from the second you change your plan- you loose all your date and pay afresh from that second- so that months already paid amount and data is 100% lost. Ok got it- they dont warn you or tell you- but got it. Now I dropped from 25 Gs- to 6 Gs and have hardly used any of it- as I only hotspot from home and have not been there....i dont surf the next etc etc. I get a text today you have used (in 3-4 days some of which still had a ton of data from previous plan- the entire 6 G's ....so I have paid double and supposedly used all my data when not using my phone or hotspotting. ...ripped off and now allegedly have no data access until Feb 18th. I have never ever used 6 Gs of data in a few days - add to that i had at least 7 Gs left until 19th of Jan and its only the 21st....you do the math. Planning on leaving unless yomojo wants to give me a fresh 6 Gs to stay as I know I did not use it. I am also now not sure about the integrity- there is no way I could use 6 Gs when i am never home and use my work internet and never use my phone to surf the net. Feeling ripped off double time

Great price, nice customer service. Very helpful. Had a very hard time setting up esim. But customer service ( Jan) was super helpful. Went on very professional. Made sure everything went smooth. Show reply

Jan help me with the confirmation of an order that I didn't receive, he/she was very patient and help me through the portability, reassuring me during the whole conversation. Show reply

It was a little cumbersome to sign up 2 numbers on new port in offers online but the online customer service was great and they also contacted me by phone at the same time to make it easier. Yet to test coverage, speed or anything elso in relation to mobiles atm. Rose was very helpful Show reply

The attitude of the Yomojo representative on OzBargain is reprehensible. (https://www.ozbargain.com.au/comment/17509911/redir) REVIEW UPDATE: A different Yomojo representative has apologised for the language used on OzBargain. An investigation into the unexplained reduction in my account balance uncovered an accounting error. This was rectified promptly. Experience rating changed from 1 (Terrible) to 3 (OK).

My phone service was cancelled because I exceeded the number of SMS on my service. Yomojo stated I made over 450 messages, most to a single number but in reality, it was the character count that was over. My phone only showed 5 messages, And Yomojo promotes unlimited messaging! I now understand how you count now. I am disgusted that with threats… Read more

this is my last chance. Im not a scammer abusing your network. Ive been a loyal customer for many years, but your policies and application are disrespectful and having limits on messaging is really old fashioned in this day. I won't be recommending your service to anyone. Michael who helped me thru this process was professional and kindly so thanks to him for that.

Inconsistent coverage in Townsville and Ayr low down load speed 9

Amazing customer service. Has been one of the few times where I have been able to get to customer service within a minute of calling. JAN was patient, easy to understand, immediately understood what I wanted. Issues were resolved quickly with a friendly and helpful manner. Would recommend Yomojo purely for the customer experience alone. However,… Read more ·  1

deal was also very reasonably priced and have had no issues with connection so far. Discounts when bundling services was definitely an appealing factor also worth mentioning

I contacted Yomojo today and the call was picked up very quickly by a representative named Mae. I found her to be very friendly and extremely helpful. The issue I contacted them for was resolved very quickly. I have no hesitation recommending yomojo. Show reply

Excellent customer service from Debbie. She was extremely helpful, patient, professional, and took the time to understand my issue properly. She helped correct my porting details and guided me through the whole process until my number transfer was successfully completed. Her communication was clear and friendly throughout. I’m very happy with the support I received and I highly recommend Yomojo customer service. Thank you so much, Debbie! Show reply

I was porting my number from my current provider to Yomojo and had issue with porting. I spoke to Mae from Mojo who listened to my issue and provided the solution which a short amount of time. She has good knowledge and showed excellent customer service. Keep you the good work Show reply

Mae has been a wonderful support agent that has supported my experience in joining Yomojo, I had an expired plan but she went the extra mile to give me a call so I can activate my plan and port over! Great services and 5 stars from me! Show reply

Great experience porting and activating my eSIM with Yomojo. Mae from Customer Service was extremely helpful, responsive, and quick to assist throughout the process. The website is easy to use, and the email updates kept me well informed throughout. Hopefully Yomojo continues to keep the website/app and internet services reliable, up to date, and well maintained. Overall, very happy with the service so far. Show reply

Fantastic customer service. The Optus network had issues connecting my eSIM. Yomojo's customer service centre picked up calls, provided excellent and genuine communications and problem resolutions. Extra Gold Stars to Yomojo staff Michael for his on-going followed up as promised until the issues were all fixed. Phone reception is great. Excellent value for money. A very happy purchase of my phone plan. Show reply

Excellent customer service! Debbie was super helpful in assisting with activating my line. She was patient on the call and also followed up to ensure the advised steps was able resolve the issue, while monitoring in the background. This was really important during a stressful period. The Yomojo network has been good and the internet speed is quite fast. Show reply

After deducing that budget providers staff their sales-line and existing-customer-lines at a ratio of 100/1 I was shocked and delighted to get through to a human in less than 3 minutes. Haydee was able to diagnose and solve the problem I was having in record time. Very happy with Yomojo over competitors when it comes to wait times on the customer-service line. Show reply

Yomojo has very nice customer service team, recently I encounter an issue to ask for help from service team, Haydee gave a very quick response to help me solve the issue, thanks Show reply

I had a fantastic experience switching to Yomojo, thanks to Cheryll! From registering my account to activating my mobile service, Cheryll was incredibly patient, friendly, and professional throughout the entire process. They provided support over the phone and via email, and every response was impressively quick and helpful. Whenever I had a… Read more ·  1

question, Cheryll took the time to explain everything clearly and made sure I was comfortable with each step. The whole experience was smooth and stress-free because of their outstanding customer service.

Thank you, Cheryll, for going above and beyond. Your patience, prompt responses, and dedication made a great first impression. Yomojo is lucky to have you on the team!

Once again, Cyndy was amazing at helping me fix a billing issue. She put me at ease when dealing with financial information over the phone, which can sometimes be quite stressful. I have complete faith that they can help me with future issues over the phone. Show reply

Needed to bring my number over to Yomojo and Haydee helped me get it done. One phone call and everything was sorted. Activation was quick and there were no issues along the way. Show reply

Cyndy was incredibly helpful and friendly when I phoned Yomojo with some questions about my account. She was able to answer my queries quickly and efficiently. Another great customer service experience with Yomojo. Show reply

Cyndy demonstrated exemplary compassion, perseverance and commitment to resolve my issue with service activation. Had it not been for her, Yomojo and would have lost a customer. Show reply