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Yomojo
3.4 from 216 reviews

Reviews

Review distribution

5 star
86
4 star
43
3 star
13
2 star
9
1 star
65

The reception just isn’t good enough

published

Staff and customer service are wonderful and efficient.

But unfortunately the reception just isn’t sufficient. Throughout sydney I drop to 3G and travelling in the inner west my phone calls cut in and out.

The irony is that I tried writing this review whilst travelling over the Sydney harbour bridge (ie in the heart of a major city) and my reception wasn’t good enough to load.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

AngCorb

AngCorbFarrer 2607, ACT

Awesome Yomojo

published

Brilliant plans, good price, but could give warnings when data is low. Great coverage, download speed is good. Only $9 a month for 1GB. Over all really good. Thanks Yomojo!

Plan TypePre-Paid Sim Only

The reviewer stated that an incentive was offered for this review

Unhappycustomer

UnhappycustomerMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Fast & reliable Home Internet

published

Very easy to sign up and set up the modem. The connection is very good & reliable. Good coverage. Price is competitive. I can always check the usage & balance of my internet through the app. I’m a happy customer. Recommended to all single user.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $45.00
Included Data per Month:250 GB
See all answers

Service has been fine, but some deceptive tactics

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $45.80
Included Data per Month:250 GB
See all answers

Mossimo

MossimoAdelaide

  • 3 reviews
  • 11 likes

WORST WIRELESS INTERNET

published

Yomojo are so bad at their business. I have written to them 4 times now about the continual dropouts. NO REPLY.
Therefor switching services to another Company. Dont bother with YOMOJO, as there is no customer service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $49.00
Included Data per Month:200 GB
See all answers

PARR

PARRSouth East Queensland, QLD

A1 Home wireless internet set up with Yomojo & Huawei router

published

Good coverage & downloading for multiple home devices including smart tv, Netflix. Haven't had a single drop out in first month here on the Goldie. 250GB at $44.90 is a fair deal = "happy as"
.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $44.90
Included Data per Month:250 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Appreciate your feedback Parr. Cheers!


Dale

DaleBrisbane

  • 5 reviews
  • 5 likes

A month after cancelling my account, still charging me. DON'T USE THEM!! WARNING

published

I cancelled my Yomojo account, less than halfway through the month. The operator said I wouldn't be charged, no issues, so I agreed. Now I getting emails from Yomojo, stating that I owe them more money... If anything, Yomojo should be refunding the money, of the month that I didn't use.. no such refund was offered to me..

I don't even have a mobile number attached to the bill that they are charging me for. To wit, they just attempted to direct debit the amount, without any explanation why.. This is a prime example of why I don't keep any money on my bank cards.. Companies like Yomojo. You have been warned, don't use Yomojo, they are a scam

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $40.00
Included Data per Month:250 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Daz

DazElanora

  • 2 reviews

Not a polished operation

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers
1 comment
Yomojo
Yomojo M.Yomojo
Kaye

KayeCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Excellent staff at all times

published

Excellent staff helped making the change of carriers so easy, they were always polite, eager to please even on public holidays . Only thing missing is the direct debit from accounts.

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.90
Included Data per Month:1 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo
Craig W

Craig W

  • 3 reviews
  • 1 like

Very Good Online Support

published

Have just joined and had a connectivity issue. Contacted support via chat and email. Vince and Cyndy from support exchanged emails with me until the issue was sorted. Well done!

Value for Money
Customer Service
Local Reception
1 comment
Yomojo
Yomojo M.Yomojo

Hi Craig W, appreciate the feedback, I have forwarded this to Vince and Cyndy. Cheers!


JLang

JLangGreater Melbourne (Outer), VIC

  • 2 reviews

Website Problems

published

Phone Service Good, Data Speed Good. Although, I have not been able to get the website to complete a task ie. Activating Sim & most recently altering next months plan...won't update.

Referred a new customer yet haven't received any notification of referral $20 offer

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $9.90
Included Data per Month:1 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Gratifyingly Simple

published

Great service easy transition. A few too many messages at first. Now operating well. Excellent value. No ifs or but but but buts about it.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Thank you Ross, for your feedback. We appreciate it. Cheers! - Jeff Yomojo Support


PlasticDruid

PlasticDruidSydney, NSW

  • 3 reviews

Excellent coverage and really competitive rates.

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $16.22
Included Data per Month:2 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Mitch

MitchSouth East Queensland, QLD

The home wireless broadband is very easy to get started

published

The home wireless broadband is very easy to get started. The router arrived in a package. Just plugged it into the wall power socket, turned it on and it worked. No problems. The 250GB for $44.90 per month is a good deal but I don't need anywhere near that much data. Wish Yomojo offered the option of 50GB or even 20GB but they seem only to offer the 250GB. The data usage history page on their website is impossible to understand and the use of the term "Data Excess" is confusing as are the dollar amounts.
It would be great if they simplified this page.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $44.90
Included Data per Month:250 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Solved my problem

published

Too many problems with NBN so I signed up for Home Wireless Broadband. The best thing I did. Signal strength is good and download speeds the best I have had. Pricing is very competitive and their customer service is very good. Happy Yomojo customer.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $44.00
Included Data per Month:250 GB
See all answers

Loving it!

published

Been happy with Yomojo. Customer service was very understanding and efficient. Set up easy. Data download speeds are great, network coverage has been fine. Very affordable and I can now give my friends a call to say hi with unlimited phone calls. Loving it!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

We appreciate your positive feedback LKE, cheers!


Karamdip Singh

Karamdip Singh

  • 4 reviews
  • 1 like

So far so good and no complaints whatsover

published

Sign up was so easy, great deal on top with school essential promotion at half price . Sustainable coverage like all other players out there using the Optus network. Sim card in the mail box within two days and porting over took place on the third day. Keep the good work Yomojo. Bless you

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.90
Included Data per Month:4 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

We appreciate your feedback, we will continue to work hard to provide excellent service. Bless you too Karamdip.
-Jeff
Yomojo Support


Cam M

Cam MSydney Surrounds, NSW

  • 6 reviews
  • 7 likes

Bloody terrible - ZERO STARS

published

They really do suck in so many ways - - - slow data, they've blocked my service for no reason, their app turned on data roaming whilst I was overseas that cost me hundreds of $$$, their call centre is only 9-5, their chat support staff rarely resolve anything, you can't use all the credit you pay for - - - the list goes on and on. Find another provider and avoid beating your head against a brick wall... find one that you can contact when you need to.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:10 GB
See all answers
2 comments
Yomojo
Yomojo M.Yomojo
Cam M
Cam M

Geo

GeoSydney, NSW

So far so good

published

So far we are happy with Yomojo. I and my wife moved from Vodafone because is too expensive.
The transfer was quick and free of any problems. Customer service is very helpful.
The App is good and easy to understand.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
See all answers
1 comment
Yomojo
Yomojo M.Yomojo

Thank you Geo for this feedback, we are happy to know that you are happy. Cheers!
-Jeff
Yomojo Support


Great service!

published

Network coverage at home is consistent, around 3-4 bars. Travelling around have experienced no dropouts. Equally consistent with Telstra. Currently costing around half with x5 data. Win win.
Excellent service, No problems at all.

Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
1 comment
Yomojo
Yomojo M.Yomojo

We will continue to provide excellent service Philip, thank you for your feedback. Cheers!
-Jeff
Yomojo Support


Page 1 of 11

Questions & Answers

AspAnt

AspAntasked

I have an Optus tower across the water from my home about 200 metres away. When I contacted Yomojo they confirmed that it would provide me with the best reception for wireless broadband ie 2300GHz. I asked what was the internet speed with such good reception and was told 12MBs. So I joined up. The best speed I have managed so far has been 5.45MBs......with it varying down to 2.2MBs. I have the router in the center of the home and it doesn't matter if I shift it next to the window facing the tower....the speeds are the same. Is Yomojo falsely promising 12 MBS? Is anyone else achieving better results. I have a neighbor 2 houses away who is receiving 12MBS on a Vodafone dongle and yet the Vodafone tower is further away and has more obstructions between them?????

5 answers
Cam M
Cam M

Yomojo are a bunch of clowns - personally I wouldn't believe a word they say. I think you might be entitled to a refund as it's less than 50% of the speed that you are paying for. Maybe try testing your neighbours dongle in your house and see what you get (might do it for a 6 pack of beer). If you get 12Mb/s then you go with Vodafone. If not - then there may be some interference from the other traffic from the tower (or simply your proximity to it) that is slowing it down in your house. Like when you get close to a radio tower and pick up 4 stations at once but you can't hear the one you are on - the signal to noise ratio gets screwed up.

AspAnt
AspAnt

Thanks Cam.... I have Amasim on my mobile phone and I did a speed test on the data....came up just over 45MBs. I don't know who they retail for but at least it showed me that the router from Yomojo is restricted. Yomojo retail for Optus....so it's either Optus or Yomojo applying the brakes and it's either at the tower or in the router. I'm going to see if I can find out who's ripping me off before I lose out on my new $175 router

Yomojo
Yomojo M.Yomojo

Hi Aspant, whilst the service uses the Optus 4G Plus network, the service is designed to be used in the home and the speed of data transmitted is different from the speed of data using other services supplied over the Optus 4G Plus network. In metropolitan areas n areas where 2300 MHz coverage is available, you should get download and upload speeds of up to 12/1 Mbps but lots of things can effect that. Your router may be faulty or there may even be a problem with the Optus tower. Send us a direct message or your contact details and we will be more than happy to help you troubleshoot this issue. Cheers.


Kristie

Kristieasked

Can I recharge my yomojo sim without having to go on the Internet to do so?

3 answers
Chardonnay
Chardonnay

I suggest you go with another company, Yomojo will take your money and run, with no reponsibility when something goes wrong!

karenfff
karenfff

I suggest you go with Amaysim. You can buy recharge cards at wollies. But if you really need a compnay with a store front then you have to go with either optus or telstra.

Kate
Kate

I was told no. If you run out of credit you cannot call anyone anyway. All calls to Yomojo cost and they seem to use up a lot of time and money for your own network. They don't explain what you need to do online so I got online and ended up spending more than the original plan I signed up on not to mention it was 6GB when signing up and dropped to 2GB without notifying me. When asking Yomojo about this they tell you it's on the website which I cannot see? So customers fault! So what you think you are signing up to becomes a different story you did not intend when going with Yomojo as they change things fairly often without letting you know and you're basically locked in unless you decide to change again. SCAMMERS. NOT WORTH SIGNING UP! I would advise people to shop around or make the change.


Get an answer from our members and Yomojo representatives

Details

CategoryMobile Phone Service Providers
Contact Number 1300 966 656
Email Address support@yomojo.com.au
24-Hour Phone Contact No
Online Live Chat Yes
Network UsedOptus
International Roaming Offered Yes

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