Yomojo

I had a fantastic experience switching to Yomojo, thanks to Cheryll! From registering my account to activating my mobile service, Cheryll was incredibly patient, friendly, and professional throughout the entire process. They provided support over the phone and via email, and every response was impressively quick and helpful. Whenever I had a… Read more ·  1

question, Cheryll took the time to explain everything clearly and made sure I was comfortable with each step. The whole experience was smooth and stress-free because of their outstanding customer service.

Thank you, Cheryll, for going above and beyond. Your patience, prompt responses, and dedication made a great first impression. Yomojo is lucky to have you on the team!

Cyndy was incredibly helpful and friendly when I phoned Yomojo with some questions about my account. She was able to answer my queries quickly and efficiently. Another great customer service experience with Yomojo. Show reply

Cyndy demonstrated exemplary compassion, perseverance and commitment to resolve my issue with service activation. Had it not been for her, Yomojo and would have lost a customer. Show reply

Jan was very helpful in helping me with m updating some contact details. Earlier in the day, Yomojo itself, was very streamlined in obtaining (porting) my number from another provider, via e-sim. Excellent stuff all round really!! WIN! Show reply

The attitude of the Yomojo representative on OzBargain is reprehensible. (https://www.ozbargain.com.au/comment/17509911/redir) REVIEW UPDATE: A different Yomojo representative has apologised for the language used on OzBargain. An investigation into the unexplained reduction in my account balance uncovered an accounting error. This was rectified promptly. Experience rating changed from 1 (Terrible) to 3 (OK).

My phone service was cancelled because I exceeded the number of SMS on my service. Yomojo stated I made over 450 messages, most to a single number but in reality, it was the character count that was over. My phone only showed 5 messages, And Yomojo promotes unlimited messaging! I now understand how you count now. I am disgusted that with threats… Read more

this is my last chance. Im not a scammer abusing your network. Ive been a loyal customer for many years, but your policies and application are disrespectful and having limits on messaging is really old fashioned in this day. I won't be recommending your service to anyone. Michael who helped me thru this process was professional and kindly so thanks to him for that.

Worst internet company ever constantly cuts out so I switched to telstra and now have smooth wifi no issues at all seriously it was cutting out more than thirty times a day the kids were getting so annoyed so was I especially if I wanted to.watch something best decision switching over to telstra

Once again, Cyndy was amazing at helping me fix a billing issue. She put me at ease when dealing with financial information over the phone, which can sometimes be quite stressful. I have complete faith that they can help me with future issues over the phone. Show reply

Needed to bring my number over to Yomojo and Haydee helped me get it done. One phone call and everything was sorted. Activation was quick and there were no issues along the way. Show reply

Debbie was amazingly helpful, advising me on a new Plan (I’ve been with Yomojo for a long time, love this super-cheap account). The wonderful thing was that she spent time helping me with a technical issue that was to do with how Yomojo was working on my Moto phone, rather than just with Yomojo. Highly recommend their services and service. Show reply

Big thanks to Heidi for helping me sort out my card details. She was friendly, helpful, and knew exactly what needed to be done. Made the whole thing nice and easy. Really appreciate the support! Cheers! Show reply

It was an amazing experience when I was trying to seek help from Yomojo support service. The chatbot didn't help much at the beginning. However, when it connected me to a real person, everything moved smoothly. Haydee, the one who helped me, was patient and professional. My issue was resolved in a short time. Beyond that, Haydee provided me some additional information which helped me understand the charging policy better. Really appreciate that! Show reply

Good and quick service. I had an issue with my service stopping to work out of nowhere. I texted them on WhatsApp, got friendly and quick help from Debbie, and the problem was solved. Show reply

I had two wonderful ladies today help me out this morning I had Heidi and this afternoon I had Ella they were both fantastic is I did not know what I was doing and they talked me through everything I am very happy with both of them and also with yomojo in general Show reply

I made an error in an application & called customer service to cancel/correct. Haydee provided outstanding service - listening whilst I explained my error and keeping me fully informed during the correction process. Brian Show reply

Ella provided outstanding customer service at Yomojo. Her assistance was speedy, professional, and flawless. She resolved my issue quickly and made the entire process effortless. Show reply

Port of Mobile Phone to Yomojo - I received excellent service from Haydee who helped me link into Yomojo account and advised me to call Yomojo when SIM card arrives Show reply

It’s all well that ends well. Thank you ROSE. You are awesome!! I had some problems with porting my number over to YOMOJO and Rose was so helpful and patient attending to the issue, explaining to me as she went along step by step. Issue solved in no time. And she even followed up with a call and email after I activated the line to make sure everything was alright. That’s what I call an excellent service. Thanks again Rose. Show reply

I was making an enquiry for a friend over live chat and the agent Haydee was ever so helpful. Answered all my questions and let me know when they were confirming details with another team instead of leaving the chat with no response for long periods of time. Show reply

Just transferred my mobile phone service for a family bundle and saved money and had received excellent customer service from the very friendly Cyndy who quickly resolved the mistake I made when signing up. Show reply

My experience with Yomojo so far has been outstanding. Everyone has been very efficient and helpful. Very professional, Alex was the last person I spoke to, she was very patient while we navigated through the issues we had in getting my sons mobile phone up & running. I would definitely recommend this company. Nothing is too much trouble. Show reply

Ella has been fantastic following up on the non arrival of my new sim. She is organising a new sim for me. She is an asset to your company. A lovely person only too happy to help My sim is on its way thanks Ella. Show reply

Ella was amazing and helpful. She answered all that I needed to know very clearly on WhatsApp and even provided some useful tips on my Yomojo usage while travelling abroad, even without me asking. That’s service going one step beyond all others!! Thank you Ella !! Show reply

Every time I have needed help or advice from Yomojo, they have been prompt, efficient & courteous. Again today, Ella replied to my email regarding the referral credit promptly & assured me the credit will be applied as soon as my friends sim is received & activated. Thank you Yomojo for your great service. Show reply

I rang with an enquiry regarding my Yomojo plan and spoke to Ella, she was very friendly, helpful and well informed and the issue was fixed in a few minutes. I never have any worries about contacting Yomojo the people are always very friendly and have no problems they cannot solve. Show details ·  1

I spoke with Debbie this morning and found her to be helpful polite and understanding after hearing my problem she was quick to find a solution and I was completely satisfied. Show details ·  1

I recently completed change of ownership with yomojo and the process was smooth and straightforward. customer service was helpful and prompt in the process, making the transfer easy and hassle-free. Thank you to ROSE and Haydee for their exceptional customer service Show reply