Youly

Extremely Disappointing Customer Service – Absolutely Gone Downhill! Youly’s customer service has been absolutely appalling. I’ve now experienced repeated delivery issues, a complete lack of support, and terrible communication. What was once a good company has seriously gone downhill. The first incident, I paid extra for express delivery, only… Read more

for my order to be delayed. When I contacted customer service, they basically dismissed my concern by saying it wasn’t their responsibility because it was a transit issue. No genuine assistance, no alternative solution, and absolutely no effort to help a paying customer who had specifically paid extra for express delivery. Passing the blame onto the courier is not acceptable customer service.

The second incident has been even worse. I placed an order on 24 September and accidentally entered the wrong delivery address. Within just 2–4 hours, I emailed them to request an address correction. Yet I didn’t receive a response until 29 September, by which point they told me it was already too late to change the address. How is that acceptable when I contacted them almost immediately after placing the order? Their lack of urgency turned a simple mistake into a much bigger problem.

Now, as of 12 October, I STILL HAVEN’T RECEIVED MY ORDER. I’ve emailed again to follow up, and once again, there has been no response. This is beyond frustrating and completely unacceptable.

The worst part isn’t just the delayed deliveries; it’s the complete lack of accountability, communication, and willingness to resolve problems. Customers shouldn’t have to chase a company repeatedly just to get a basic response about orders they’ve already paid for.

Youly, this level of service is disgraceful. You cannot expect customers to keep spending money with you when you fail to deliver on time, ignore emails, and leave them to deal with problems without any meaningful support. I used to have a good impression of Youly, particularly when it came to delivery, but my recent experiences have completely changed that.

I am extremely disappointed and frustrated. You have lost my trust as a customer, and unless your service improves significantly, I will not be recommending Youly to anyone. Your customers deserve better than excuses, silence, and endless waiting for orders they’ve paid for.

They use different GPs to treat you which seems to lead to misunderstanding and miscommunication. They were late to dispatch my medication then it turns out the medication was the wrong dose and they had to cancel and refund me. The medication will arrive over a week later than I needed it. Appalling to leave people without their medication and only able to talk to an AI bot.

The Best When Only The Best is Required – I have use a few tele-health services in recent years but I have to say Youly comes out the clear service of choice. Fast service, professional and thorough care. Totally affordable medical care that is easy to access with just a call or app contact. The best when only the best is required. Show details

Exceptional Service and Care at Youly Women's Health – "Youly Women's Health offers quick, reliable service with outstanding customer care, ensuring every need is met efficiently. Their dedication to excellence makes them a top choice for women's health services."

I find youly such a great service especially for busy mums who simply need a script! Fast convenient and delivered to your door next day!

The simplest way to get your medical certificate. I've used Youly many times. I highly recommend

Great service, fast delivery and it’s easy to book and manage appointments online. Thank you

They stopped prescribing to me because of something some horrible provisional psychiatrist said on my health record and this was from stuff that happened 8 years ago. I was a DV victim and apparently they like to punish DV victims by calling them mentally ill. All I wanted was help with weight management...

Patient support takes multiple contacts to actually get a response. Treatment plan interface is buggy - in order to renew treatment plan you have to contact patient support to manually skip it, then have another Telehealth consult because they don’t issue repeat scripts. This is not done with any urgency, I have had at least 3 instances where I… Read more

have taken my meds late because I’ve been waiting for their patient support team to get back to me.

Don’t buy things from their “pharmacy” - prices are wildly inflated. E.g. they charge ~$615 for mounjaro 10mg - this costs ~$530 at chemist warehouse.

Avoid at all costs!

I've used Youly for over 3 years, but the past 12 months has been woeful. My most recent script renewal; which you are forced to prepay and CANNOT be refunded for, was rescheduled on THEIR end 3 times, even though the booking was over 3 weeks away. I went to change to 'next available' and was expecting a call at 3pm one day, and NEVER got the… Read more

call, not even the next day. When I logged in to the app (which is also VERY clunky), it was still showing my wait time eta was 1hr 45m, which didn't suit me that day, so I rescheduled to a future date, and it got changed on me AGAIN!!! (Note both of the bookings were 3weeks or so in advance, so no idea why it kept getting changed so early). Wanting to try the 'next available' again, I was expecting a call by 6pm and as I'm someone who gets up at 4am for work, I was disgusted when I got a text at 7:43pm then a call at 7:44pm, waking me up. Due to it being a random mobile number I cancelled it then got text messages about missing the appointment. I will not be renewing my script with Youly again, as the value is no longer matching the cost.

Being unable to get an appointment with my regular GP and feeling too unwell to drive, Youly was a great option for me. The service was excellent and the nurse practitioner I spoke with was extremely helpful and kind. I would highly recommend this service.

Paid for a Script. Doctor missed Appointment two times all good no problem. Then tells me can't prescribe me any Medication for my Insomnia because I take recreational Drugs. Do what you want with this Information but I pretty much got scammed out of 50$. Then they give you a Script for Melatonin that costs 99$ if you buy the same exact thing in Chemists Warehouse around 55$. STAY AWAY

Great service. Received text message they were running 10mins late and they rung right on time. Easy to deal with especially for receiving script renewal. Wish everything in life was this easy,

7 days waiting for delivery and still nothing. Avoid them, this is the second time I have had to wait a long time with no communication from Youly. They blame Australia Post and have zero accountability. Save your money and use an online pharamcist directly or go to one in person. Save yourself the hassle. This company is no longer trustworthy.

Always get 10/10 service. The Clinicians have all been lovely, and the support team have been quick at replying to any queries. Thank you to Ashleigh for her help recently⭐️

More often than not, we know what we need when going to see a Dr. I love that I can have a consultation from where ever I am, access medical opinion/clarification and have the convenience of my medications posted to me.

Have used Youly for over a year now and find them very convenient and easy to navigate their app. Helps to have access to Medical Dr all times of day when Im a shift worker. Would recommend.

Fantastic low barrier to access, female focused service. I have used youly more than once. Fast easy service, great notifications prior to appointments etc. Great online option.

I have been using the Youly platform or a few years. It is so easy to use, consultations are quick and on time, very convenient, and the Youly team are really quick to resolve any issues. I regularly recommend Youly to my friends and family.

This is my second time using this plate form to purchase my contraceptive and I must say that I’m pleased with this service,The person who assisted me was very respectful and helpful she made sure to go into detail with regards to the pill so I could have a better understanding as to what I’m purchasing.

It was my first time asking for a doctor online. The communication was great receiving sms' promptly to let me know the time frame on my contact dr. It took like 3/4 of an hour as it was on a Sunday perhaps during weekdays is quicker. But, overall, the doc was great, it was a consultation like in a GP office, he gave me tips and suggestions. Thank you.

The process was easy to follow. I was kept up to date on the time my call would come through. The script followed soon after my consult. The dr I spoke to understood my request and was easy to talk to

Such a great service for routine contraceptive. Saves time arranging a doctors appointment, service is fast and efficient. Shipping is very quick for those times when I forget to order before I run out.

The entire process from registering to first phone consultation and treatment plan was seamless. The space felt very safe and non judgmental, my clinician was very professional, knowledgeable and had a lot of time for our session which was greatly appreciated. Would recommend Youly 10/10 5 stars.