Your Home Depot

Awful experience – To order and pay is easy. To receive the product impossible. No information on delivery or tracking. No response to emails and telephone waits of more than 20 minutes and no response. Will not purchase from them again. Stay away from this site.  Show details

100% would not recommend. Awful company, awful customer service. 2 months after initial order it has still not arrived – Awful experience. There is no way I would ever recommend this company to anyone. It has been over 2 months since I first ordered and I still have not received my full order. Customer service do not respond to phone calls or emails. I would 100% caution you if you are thinking about purchasing from this company. Take your business somewhere that actually cares. Show details

Great Customer Service – I was after some specific side plates and found the exact ones I wanted on Your Home Depot. When the plates arrived (really well packed), I discovered one must have slipped through quality control, as it had a slight fault. I emailed and received an immediate reply from Thory (a Your Home Depot team member), who provided an apology, which was… Read more

followed quickly by the delivery of a replacement plate, at no cost to myself. I am very happy with the service I received from Your Home Depot and wouldn't hesitate to purchase from their online store in the future.

phone order – Thory was polite and answered all my questions, and there were quite a few! I thank him for his patience and helpfulness, cant fault him and Just ask for Thory. Show details

Home Depot exemplary customer service with a capital C – I bought an item I was not completely satisfied with and contacted customer service to organize a return and refund. The person I got in touch with was Stephanie. Let me tell you, Stephanie knows customer service like no one else! I was so impressed with her professional conduct I will tell everyone! She took away all reluctance to complain and turned it into something positive. Thank you Stephanie! Show details

Terrible customer service – I ordered a cold press juicer on their website, upon logging in I received a 10% discount code which I tried to use on checkout, I couldn't find the coupon box and went through to pay via paypal thinking it would take me back to the website to review my payment and add the coupon code before proceeding to payment however this went straight through… Read more

and charged me the full value.

I then emailed advising of the error as these things happen and didn't think it would be an issue with the company, I received no response after 3 days so I emailed again to the support team, no response, so emailed again. I then finally received a reply 6 days after my purchase, the reply I received from Robertson was truly appalling, referencing their policy and they are under no obligation to refund the money and advised me to cancel my order, I then replied advising of my disappointment and letting them know to cancel my order, I then received a response advising that it was already posted so they can't cancel with no other options provided.

I strongly recommend you shop somewhere else online, I won’t be making the mistake of going through this company again and I wish I had read the below similar issues people had with this company before ordering.

Very average! Bad customer service – Purchased a 36cm baracat non stick fry pan from these guys. What arrived was 30cm. No explanation as to why. But paid the full price. Checked the original order and mistake was not on my part. Have emailed 3 time’s over 3 weeks And no response. So can safely say will never order from these guys again. Or recommend anyone to them!! Your customer service is seriously lacking. Show details

Delivery was slow due to Covid 19 – We waited over a month to receive our order and did have some difficulty contacting people to enquire about where it was. It arrived this week and we are very happy with the products. Show details

What a Scam – I thought I would give this company a go. Have always used Robins and Kitchen Warehouse to buy kitchen products before. Please don't buy from Home depot save your self a whole lot of pain..I purchased a Jamie Oliver twin fry pan set over 6 weeks ago..All they did was take my order, take my money and never bother to despatch or send item...They… Read more

emailed an Australia Post tracking number that has never been updated. I have tried to email and call numerous times but nobody ever answers phone calls or emails.... on ringing Australia Post I was told they have been inundated with people complaining about this company and the fact that items ordered and paid for are not being posted... What a scam ... I have spoken to lots of people in the same situation and just look online at there reviews ..... We have contacted our bank and guess what, same scenario ... Lots of people have been ringing ebay and mastercard about same problem and we are having with Home Depot ... Customers are being charged for products and the company are never sending out there orders. They are not even answering our bank.....sounds like a scam to me.. We have rung the securities commission and let them know as well....hope they get investigated for taking peoples orders and money with no intention of sending out paid for goods.. I will never purchase from Home Depot again. I will be going back to Robin's and Kitchen Warehouse at least they send out your paid for products in a timely manner.

Dont buy from home depot – Never answer the phone, never reply to emails!! no refunds, no nothing! If you read any postive reviews its a scam!! Worst company, be lucky if you ever receive your item.WARNING!!! Dont buy! Show details

No phones, no email responses, faulty items – No response to emails sent nearly a fortnight ago. Phones just have a recorded message saying they don’t work and has been like that for days. No response on Facebook. Have had to lodge PayPal dispute for faulty item as no way to contact this company. Big mistake buying through anonymous internet company. Show details

So disappointed – No dispatch email, no replies to emails and no answer on the phone. Didn't use Paypal so this single mum who is STRUGGLING has lost money I couldn't afford to lose. I'm gutted.

Good customer service! – Bought a EKO 30L bin. Delivery was quick. There was an issue with the item, but this was resolved very quickly and satisfactorily. Great communication from Stephanie, who was very helpful. Show details

Tefal Induction Cookware – Having replaced our gnarly old electric cooktop with a new induction unit we needed to purchase some compatible pots and pans. I had used Your Home Depot previously and decided to check out their range. To my absolute delight I found them to have a great range, and after checking through their stock I settled on the Tefal brand. I purchase the… Read more

Gourmet Anodised 5-piece set of pans and two Jamie Oliver pans, namely the Shark Tooth grilling pan and the Stainless Steel 28cm wok with lid. These pans are brilliant. Not only do they heat up quickly and cook food to perfection, but with the non-stick surface they also clean easily. Our food tastes better, is healthier, and we can control the cooking to an exact amount. I'd recommend these pans to everyone.

Customer Service – Recently purchased a Peugeot Zeli Electric Pepper Mill which arrived with some damage (even though well packed) and I spoke to Shannay and she promptly attended to arranging a return slip (postage paid) and offered a full refund for the item. I opted for a replacement . Thanks again Shannay. I generally have found Your Home Depot an excellent… Read more

reputable company and will continue to shop when in online mode.

September 26th 2019 Update: Remarkable Customer Service

110% satisfied with Your Home Depot and a special mention to Ed in the customer support team. I recently purchased an electric pepper mill and unfortunately had to return it due to damage. No questions asked a return slip was promptly emailed and I returned the item. The replacement unit was received but also had very similar damage as the original. I spoke to Ed and we were both scratching our heads. I really liked the mill and I was happy to get another replacement or if unavailable , to obtain a refund. The response really surprised me and Ed confirmed that this item was no longer stocked and he advised a full refund would be made.. and as a gesture of good will, he told me I could keep the mill (it works fine otherwise). I was gobsmacked with this resolution which is clearly in my favour. On reflection it demonstrates a sincere company culture & commitment to customer service and should be applauded. Well done & thanks again

Customer Service – I was really happy with response times from the CS team to change the delivery address of the item being posted :) the prices on the site would be impossible to beat too. Very happy!! Show details

Lacking credibility – (Please note there is a caution in this review). I was looking around for a good pair of oven mitts and focused on a particular pair and then shopped around prices. I was struck that on this HomeDepot link only 3 of 5 stars were awarded (and so I expected to read some shortfalls) but then saw that Feefo claims 100% out of two reviews. This should… Read more

mean a solid 5 stars. Is this the fault of Feefo I wondered or HomeDepot. I went to the Feefo site and found myself unable to check the Savannah mitt reviews. There is a page for Home Depot but no product reviews there because apparently they don't archive back beyond 12 months. Both reviews on the HD site are dated 2018. Seeing that one reviewer - country of origin? - noted the time it took to receive item, I will elect to buy locally for a slightly higher price. Ultimately, the reviews as presented were unhelpful.

Terrible – Absolutely shocking service. I purchased an item during a sale period and received a phone call from them saying the stock was being delivered shortly. Without any notice they cancelled my order and all I can think of is because they didn’t want to send me the item at that discounted price. I have tried to call them and no one will return my call… Read more

to explain the situation. Absolute scam. Do not purchase from them. Unfortunately I have only just read similar reviews on here.

Very disappointed – I have ordered a few time through this company, first few times was alright but when we ordered a reduced item it was apparently out of stock. Which I understand but 3 weeks passed with no email, phone call or communication of any kind. I rang to see what the issue was 4 time only to be told someone would call me back. I got a refund a few weeks… Read more

later but no apology. I have found other sites and we purchase all our business needs through them. Good coin lost for you guys.

Great price...delivered in 5 days – Ordered Sunday and items received on Friday. I see there are quite a few negative reviews here but my experience was very positive. I would have given 5 stars if items were posted next business day.

Beware of the loopholes – I purchased 2 items online. The response time was very good & I was reasonably happy with the prices. Unfortunately, one of the items (a rice cooker) turned out to be far too large for my purposes. Although there was a litre capacity in the advertising, there was no cup capacity mentioned. I immediately went through the process of organising a… Read more

return. Firstly, all of the email addresses provided bounced back. I had to call the support number several times & was given alternative emails and they all failed as well. I was beginning to worry. I tried again the next day & got a quick response, but was told I had "changed my mind" and therefore had to pay all return costs. I tried pointing out that I hadn't changed my mind, the item was not what I thought it was. This was not accepted & I had to pay a small fortune to return it. I shop a lot online and this is the most disappointing response ever received- I will definitely not recommend & will not be going back. Learnt my lesson.

Amazing, quick and no faults – I ordered a scanpan sauté pan as my old one was cheap and riddled so I thought I would splash out. I placed my trust with YHD and they didn’t disappoint!! I got the pan I wanted for $350 cheaper than the retail cost and it came within 3 business days undamaged and in perfect condition, in fact I used it last night. I’ll definitely be a returning customer!

Horrible Scam - No product or refund – Same experience as most customers here. I ordered a product promising next business day dispatch. Followed up a week later and was told item was damaged and that a refund will be issued as it was the last in stock - seems like a common excuse they use but I'll give them benefit of the doubt... However! It's been weeks trying to get a refund as the shop has decided not to respond to any of my emails anymore.

Randomly cancels orders – I ordered some Oxo containers from Your Home Depot mainly because they offered next day dispatch. I ordered before midday on the Monday, called on Thursday as they still hadn't been dispatched. Was told they'd send them that day and then got an email saying they had cancelled my order on the Friday and would refund me. Terrible customer service. Won't be back.

Mesh Food Covers - could not find in any retail shop. Perfect for outdoor BBQ. Excellent quality - – Home Depot. Transaction and customer service - extremely professional. Immediate response regarding purchase and delivery time. Goods arrived in perfect order - packing was excellent. Would be very happy to use Home Depot again

Absolutely shocking! – On 2 occasions these guys have cancelled our order after purchasing and paying for it, both times the product had apparently ‘been damaged’ in the warehouse and there was none left. Absolute liars, do not shop here.

Bogus Business - to be avoided! – This company displays some very suspicious practices . I placed an order a week ago and didn't receive an order confirmation, response or advice of any kind... All I received was additional advertising. I canceled the order 3 days later. Still no confirmation, contact or response, but my status hadn't changed from processing. So I rang and… Read more

spoke to a young lady who said it was no problem to cancel the order. Still no confirmation, nothing. I also asked about the confirmation and she advised they were 'too busy' with orders. I said I thought it was odd, that I was getting advertising material if they couldn't handle what they already had. Meanwhile, the status of my order still showed on the webpage as Processing. I waited a day and still no change: no confirmation of anything, no change on the status in my profile.

I rang again, again a young lady said it was no trouble to cancel and she would do it straight away, although it would take 3-4 days to process. Remembering that their website advertises next business day delivery. No confirmation email afterwards, no change to status on the website. I rang again the next day and asked to speak to someone higher up. The young lady, different one each time, said it was no trouble to cancel. I advised I had done that. I had also during these days, lodged service tickets on their feedback line, also asking to cancel the order and for someone to send a confirmation. I checked the service ticket status (you have to register to access that separately from your registration on their website). I found that one of my service tickets had been closed as completed. No contact, no confirmation email, no email advising the ticket was closed. At this stage the company had not contacted me regarding anything.

I then contacted Paypal and lodged a ticket with them. Within an hour I got a text message to my phone from Your Home Depot, advising they couldn't process a refund while there was a live dispute lodged with Paypal and to remove it. I went to the Paypal site and nearly cancelled the dispute but their website advises not doing that until the refund is received. So i respond to the text from Your Home Depot and said that the dispute would remain and to process the refund. They rang me! The first contact I'd received directly from them regarding any of this. The lady again told me should couldn't process a refund while there was a dispute with Paypal, and that it would take weeks to process because I would have to wait until Paypal contacted the company. I told her I wasn't cancelling the dispute and to process the refund.

The refund appeared in my Paypal account within an hour. I was lied to. I think their attempt to have the Paypal dispute removed was so that Paypal would not gather a list of complaints/disputes against them, which I am sure is on the rise. There was never any discussion about the stock.. Like others who have reviewed I am dubious that they have stock. It is quite plausible they are making money on the over night money market. They had my money for a week. I'm not sure that anything they have done is illegal but I think it's dubious and suspicious at best and would not risk my money again. No service, no care about the customer at all. And lies. There are much more reputable companies around who are interested in making an honest dollar and I will be dealing with them. I am following this up with the Consumer Commission...... oh...and 24 hours after the refund appeared in my paypal account, my order still appears as Processing on the website.

Another unhappy customer – Reading these reviews, it's like the company says the same thing to all its customers. I ordered a pot and steamer from Your Home Depot and paid extra for express delivery. After payment was made I received an email saying they were relocating and that any orders placed between these dates won't be processed until the following two weeks. After… Read more

the two weeks I received an email saying they would send a complimentary knife sharpener - which I never received! I called them several times to be stuffed around even more and then after 6 weeks was offered a refund. Was told it would take 3 business days which it shouldn't so rang them again to be told it was processed on Monday and will be in my account by today. Following day I received an email asking for my bank details as they didn't have them on the system...

If you are thinking of purchasing anything from Your Home Depot I'd advise not to and go somewhere else. Giving 1 star is being generous!

Thanks

Another unhappy customer

Awful service and terrible outcome – I attempted to purchase a clothes line. 3 weeks after ordering I was told there would be a delay and that I would receive a free gift with my order. 2 weeks after that I had heard nothing further so I sent a query email which received no reply. Another week later I got an email to say that my item had been damaged and I would be refunded. What a… Read more

waste of time! This makes me think that they may not actually have had this stock in the first place.

I hate being Lied to – Was shopping for a new spin mop. chose this mob because the advertise the item will be sent next business day. i ordered Monday morning. received an email that the order is in process but nothing further. I rang yesterday afternoon to enquire, as i had expected to receive the items within three days as the company is in my state, and im regional.… Read more

the girl said she checked tracking and the items were posted out on the tuesday, should be Friday, if not give us a ring. my order still says processing, and i still have no tracking info. So i rang back this morning, and asked the question a different way. was told items shipped wednesday. So i said "so i was lied to yesterday?". She just kept on with her speel. did i want tracking info? of course i did! she said she would email me. Then i said well i was told at least one will arrive today but i havent received notification and aussie post always notify when a tracked item is coming out. she said she would ring Aussie post. she just called back to say they will be delivered today, 2 parcels. an honest answer yesterday (sorry EOFY we are really busy, it was delayed) or at least info on my order on their site, would be helpful. dont Lie!

hopefully they will be delivered. to be honest though, if i could get a refund and go elsewhere i would. i wish i had seen these reviews before i shopped, never would have ordered. just terrible service. the call i just got was too little too late, and NO apology. pathetic.

No Delivery, No Contact – Paid through paypal, they accepted the money but wouldn't respond after the $500+ icecream maker wasn't delivered (tracking on their site was set to "processing" 10 days after payment was accepted). Had to use paypal to sort out the issue and get a refund after repeated attempts to contact Yourhomedepot with zero response. Purchase through these guys at your own risk.