Zamel's Jewellery

I want to congratulate Niki from the Pacific Werribee Store. She is fantastic - excellent customer service and communication skills. She is a credit to Zamel's, and as a result of her exemplary customer service, I am a regular customer. Thank you Niki - Five Stars

The manager [Name Removed] of the Zamel's store at Westfield Parramatta and another employee by the name of [Name Removed] were unprofessional, unethical, corrupt and engaged in serious misconduct, harassment, intimidation and unacceptable behaviour towards me with unfair treatment and unfair business practices. The woman named [Name Removed] was… Read more

leering at me non-stop staring with hostile rude behaviour and attitude, harassing me, shouting and carrying on with rude unprofessional behaviour at the Zamel's Westfield Parramatta store. The man named [Name Removed] told deliberate lies about my paid jewellery order that was still not delivered to me. [Name Removed] and [Name Removed] were withholding my jewellery items purposely and maliciously not providing me my paid ordered jewellery items. The customer service is completely unacceptable by [Name Removed] and [Name Removed]. These employees should face disciplinary action with immediate dismissal. The behaviour of [Name Removed] and [Name Removed] at the Zamel's Westfield Parramatta store was disgraceful, serious harassment, unethical corrupt conduct, where they have told deliberate lies, misrepresentation of jewellery pricing, have stolen my money, and have failed to provide me with my jewellery item that I purchased several months ago and have been waiting to receive but have not received. Zamel's Parramatta, [Name Removed], [Name Removed] and those involved have been reported to security, to NSW Fair Trading and further regulatory action is being taken against these corrupt workers and corrupt business. PEOPLE BEWARE DON'T WASTE YOUR MONEY AT ZAMEL'S PARRAMATTA

Ordered a watch 2nd Dec for daughters Xmas present, recieved a confirmation email. Watch never arrived. Sent 2 emails, 1 in December, 1 in Jan asking when it would be shipped, no reply. Meanwhile, I'm still recieving constant sale emails from them,… Read more

how about stop having sales if you can't fulfil existing orders?? End of January I recieved a generic refund notification, no explanation or any other communication regarding my order was ever recieved from Zamels. Ordered another watch from another company on the 1st Feb, very late replacement Xmas present after the Zamels failure, this other watch arrived 2 days later. Terrible service from Zamels, theres no excuse, they just dont care about customers. Never again.

I bought a jewellery set for a wedding. Admittedly only 3 weeks before the event, but I believed the items were in Australia so should be plenty of time. Sadly the items still hadn’t even been sent by the time of the event. I tried contacting them… Read more

several times for updates, and then to cancel the order, but no response. I decided I’d then gift them to a friend for their birthday, but still waiting ….. Apparently part of the order has finally been posted but I’m yet to receive it, and a part order is not suitable to use or gift. Again I tried contacting them, again no response.

I purchased a diamond pendant from Zamels Knox that looked stunning under their bright in-store lighting — sparkling and full of life. Once I got it home in natural light, it was dull, lifeless, and nothing like what I saw in store. I contacted… Read more

Zamels several times over two weeks, sending multiple emails and leaving phone messages with their customer care team. No one returned my calls, and when I finally received an email response, it was simply to say I couldn’t have a refund — no apology or proper explanation.

After spending nearly $1,000 on sale from $2999 that level of customer service is unacceptable. Be aware that the lighting in-store makes jewellery appear much brighter than it looks in natural light. Very disappointing experience from a brand I expected better from.

It was difficult to give this a rating as my pre-purchase and post-purchase experiences were vastly different. During my purchase of my fiancé's engagement ring I found the staff to be friendly, warm and extremely helpful, which made the experience extremely enjoyable. My partner had no idea that I planned to propose, so we were unable to try… Read more

the ring on, and we discovered that it was too large. When we returned to the store and explained the situation the salesperson was again very helpful and understanding. She told us that unfortunately the jeweller who did the resizing was in holiday for 2 weeks and when he returned it would take another 3 weeks for the resizing process. Whilst this was obviously not ideal, we accepted the situation and left our details to be contacted when the jeweller returned from holidays.

After the two week period we had heard nothing from the store, so we went in to enquire. We were then informed that in the last week Zamels had changed their policy and no longer did repairs or resizing. We were told that our only option was to leave our ring at the store for a period of three weeks whilst they found an independent jeweller, and that the total repair time was undetermined. This meant we were supposed to hand the ring over to them, with no idea when we would get it back. We found one of the staff members to be very cold, abrupt and very unsympathetic to the situation. Luckily, the other staff member was more empathetic and gave us the advice to find an independent jeweller who would give personalised service. She was very helpful and understanding. We took her advice and found another jeweller who had our ring on my fiancé's finger within the week.

Whilst we do not blame any of the individual staff for our experience (except the woman who was downright dismissive), we are extremely disappointed in Zamels after sales policies, and their implementation with no consultation to their customers whatsoever. Zamels complete disregard for their customer's satisfaction or needs only added to what is already an emotional experience, and very nearly replaced joy with anxiety and disappointment.

In summary we will never do business with this company again, especially with regard to our wedding rings, and we will will also dissuade any one we know from shopping there.

My order from 6 weeks ago has still not arrived. Customer service will not answer emails or phone calls. They actually need to be investigated at this stage considering all the reviews. Show details

Terrible customer service. I have tried to contact Zamels sales and customer service via numerous emails and still no response. Never purchase anything from these amateurs again. The watch i purchased for my daughter is faulty and they just don't respond! Show details

I made an online order that they never sent to me. After contacting them multiple times with no response, I eventually had to make a claim through PayPal to get my money back. Show details

Wish I would’ve read the reviews before I ordered! Ordered at the beginning of December to be assured delivery will be before the 18th & now Christmas Day & two presents short. When I called the help line, I was assured I’d receive it before Christmas, well surprise, still nothing. Don’t order from them if you intend it to be a present, it’ll… Read more

never make it. So extremely disappointed & annoyed I have to explain to my daughter there is nothing to give on this special day.,

Dealing with Zamels customer support is one of the worst customer experiences I have had in a while . Not sure how they could call it support. I’m glad I didn’t spend hundreds of dollars on something online that was not as described. So much for the refund promised within 2-3 business days of returning it. Not only did they get back the item I… Read more

purchased, but they also got my money. Wish I had read their reviews before purchasing as I am clearly not the first customer they have ghosted. I would be really embarrassed to admit I worked for a company that treated customers like this. My time is more valuable than to waste it any more on their so called customer support. Do not buy from them because of something goes wrong you will be out of pocket.

Disgusting customer service & communication. DO NOT BUY FROM HERE!!!! Ordered 3 weeks ago, then they just canceled order Friday before Christmas. Not one bit of communication.

This is the worst experience I have ever had purchasing from an Australian based retailer. I will never shop from them again. I purchased something on the 1st of Dec. It hasn't been dispatched until the 16th, it wont arrive until AFTER my brothers 40th birthday and I had called, emailed, called and called again desperate for help. They had the… Read more

audacity to supply tracking details last Friday but didn't bother to ship the item until today, Tuesday, so it would miss the delivery window but so they'd be compliant in their 2-10 day "dispatch" window. They are vile.

No contact from them for 2 weeks. Then when I contact them they tell me I just have to wait due to the sale. No shipping date or emails nothing!!! They today i find out they cant for fill my order because the bracelet i bought is sold out and they cant get my ring size i want. I would have to wait several weeks for another to be sent out. It was a… Read more

birthday present for my god daughter and it never turn up... WHAT A JOKE!! and do you think any form or compensation or anything nope nothing... THANK YOU ZAMELS FOR RUINING MY GOD DAUGHTERS BIRTHDAY PRESENT!!!! Never shopping again at ur store online or in-store. Disgusting job

Just some feedback about my visit to Perth CBD store. The older blonde lady really needs some feedback about her behaviour - I expect she hates her job and is resentful of this fact. We walked in and asked about ring resizing and she said yes we do that and turned her back. We waited for her to acknowledge that we were customers and she has a… Read more

job to do - she then said she hurt her eye looking at my ring which was fake, very interesting that as it clearly wasn’t fake.

I then asked for a quote for resizing, she said it will be a quote from just a sales assistant and her quote was pointless and to come speak to the jeweller - I asked if a jeweller was available today and she actively laughed in my face and said ‘Hahha of course there isn’t, it’s a Sunday’ and found this fact hilarious. I cannot believe her rudeness to laugh in a customer face - given the fact that I came from a shop 3 doors down who I actually physically spoke to the jewellery about my ring.

Then on walking out she couldn’t wait to bitch to her colleague.

Later on I saw her smoking outside the front door of your shop - not great!!! Just an fyi.

Disgusting behaviour and service by manager at Zamels Knox. This person convinced my mother into spending her entire pension to purchase a unsuitable ring for me and was made to believe that she could get a refund if the ring did not fit. Unfortunately the ring didn't suit and she could not get her money back! That manager should be ashamed of her actions. Show details

I recently bought a ring from the Parramatta Zamels store, and I can’t speak highly enough of the incredible service I received from Neda. From the moment I walked in, she made me feel welcome and comfortable. She took the time to really listen to what I was looking for, asked thoughtful questions, and never made me feel rushed or pressured. … Read more

Neda’s knowledge and patience were amazing — she walked me through all the options, explained everything clearly, and made sure I felt confident about my choice. She understood my concerns and went above and beyond to find a solution that worked for me. Thanks to her, I found the perfect ring, and she even secured me a fantastic deal.

Her professionalism, genuine care, and attention to detail turned what could have been a stressful purchase into an enjoyable and exciting experience. I left the store feeling valued as a customer and absolutely thrilled with my purchase. If you’re looking for beautiful jewellery and exceptional service, I highly recommend visiting Neda at Zamels Parramatta.

DO NOT DEAL WITH ZAMELS. I had five (5) rings put in for re-sizing paid $635 'Cash' as by paying cash this was the 'Best Price' as per 'former Manager'. I received a phone call from their 'jeweller' and the repair was only $135 not the $635 so I believe the 'former Manager' pocketed the $500.00. Then the former store manager was either sacked… Read more

or left and my rings could not be found at the time but was later found as the repair was NOT logged. I had to make numerous phone calls and emails to Zamel's head office who lack in customer service, still waiting after 12+ months for a copy of my final receipt for ring purchased and no one bothers to get back to you and when you call if you speak to a certain young(ish) lady I will not give out her name as I am putting a complaint about her customer service attitude. I spoke with Consumer Affairs who said that Zamel's had broken a number 'policies' and to speak with the store and see if able to resolve the issue and I reluctantly accepted a credit of $500 as could not be bothered to deal with them any more and now have a ring that the band got bent and not by me catching it anywhere but I was informed by a Zamel's employee that Zamel's head office will say that I had caught the ring causing the issue which is defiantly untrue.

Do not shop at zamels, scammers, had item on lay, changed my mind, told had to do cash for some of my lay by refund, told they didn’t have cash on hand and I had to come back another day, came back when organised, told they still didn’t have cash, come back another day, came back and still no money. Still trying to get my money back, horrrible… Read more

service and staff attitude. Will not be shopping here again and would discourage others from doing so aswell.

The sales people were very nice and seemingly accommodating. What I found problematic is the fact that the two diamond rings I purchased had stones falling out of them, which would actually make it a two-star rating. But because I strongly feel… Read more

the sales staff wanted to be genuinely helpful, I gave it a three-star. Apparently, as it was explained, when a ring gets resized, which I had done on both, stones can come loose. I purchased one in the shop and one online. The one I purchased from the shop had to be sent from another store, arriving two weeks later, and it was the last one of its kind. The woman who sized my finger originally first stated that I was a size "O", then she concluded a size "N" which ended up too small, which led to the resizing of both rings. I bought the 2nd one online, going by the initial wrong assessment of the ring size. This meant going back and forth to the expansive mall to the shop, and by bus or Uber, each time, as we don't have a vehicle. First to have ordered the first ring, going back in two weeks to pick it up, second visit . After a couple of days I realised just how tight and uncomfortable it was. I waited for the second ring to arrive from the online purchase so I could take them both in for resizing. So that was visit number three. I get them both back and the next day I noticed that one of them had a stone missing, went back to the shop, visit number four. Two weeks later I was able to pick up the ring from the shop, making it visit number five. A lot of visits within a span of 5-6 weeks; a bit much. So the upshot, the staff had been pleasant, helpful and congenial. The integrity of this business's products are questionable. I don't believe I will be buying from this business in the future, as they seem to be of the lower end in so far as jewelry shops go. I'd avoid it if I were you, keeping your options open to other higher-end stores. They may be more expensive but in the end it would be worth the extra expense.

The first time i went to Zamels Parramatta store, I purchased a gorgeous ring that needed to be sent to be resized. I was served by Neda, who is the manager there. I recieved THE best customer service that i have had in a long time. Neda was very helpful, friendly, professional & patient. She was so patient in explaining & answering my questions.… Read more

When the ring was ready for collection, i couldnt have been happier. It fited perfectly & it is absolutely beautiful. I have been back to Neda, at the Parramatta store, 3 times now. Each time i recieved nothing short of excellent customer service from her & ended up purchasing something each time. Why would i bother going elsewhere, when i know Neda will give me the best customer service each time!

I have previously used other competition brands for online purchasing with NO issue whatsoever. I purchased 2 rings, online on June 24th 2025. This afternoon, 21st July 2025 is when I finally recieved them. After Phone Calls to the customer service line, 8 emails, less than 4 responses- Multiple times telling them NOT to send the items and give a… Read more

full refund, I was sent an Australia Post receipt on the 11th of July saying they were in receipt of the rings I had already cancelled 3 times via email.

I recieved contact last Friday, saying they would refund me when I returned the items unopened etc. With NO MENTION of them paying for returning.

I am lowering the bar every time I purchase from a store nowadays....but THIS is so amazingly poor on EVERY.SINGLE.LEVEL of customer service that I would highly discourage ANYONE from making a purchase from Zamels, whether online or in store. I cant give less than 1 star.... otherwise id give them ZERO.

I bought a pair of gold ear rings for my daughter for her 12th birthday. The stem of the ear ring is so short, and the backing for the ear ring is tiny and persistently loosening. It fell off her ear within 2 days (luckily at home so we found the ear ring) but now less than a week later it has fallen off while we were out and it is lost. What a… Read more

waste of my money for what should have been a special birthday present. I will not shop at Zamel's again.

I was sold a bracelet, which was a gift, on the sizing advice I received from the sales person. She convinced me it would be the right size. It was totally the wrong size. They would not issue a refund and when I left several messages with their "customer service" line, I received no call back ever, no response. Shoddy advice, non existence… Read more

service. DO NOT BUY ANYTHING FROM ZAMELS. It's an appalling business and they don't give a damn about their customers. It has cost me another $80 to have it resized, twice.