found items I wanted with ease. Unfortunately , an item was broken when I opened packaging. Contacted Zanui- item replaced without any major fuss... plus received another free piece with replacement
Great Customer Service
We bought some throws and bedside tables. Absolutely loved the throws but was disappointed with the bedside tables. However the process to return my purchase was easy and the service was great, they were helpful replied to emails quickly and didn't hesitate to help. Easiest return I've ever done! Will keep shopping there knowing they have great service.
The wonders of online shopping
This is the 2nd purely online purchase I’ve made for my living room, which is so far comprised entirely of items I’ve only seen online. Risks worth taking!!! Perfect colour, size, height & style (& believe me I’d searched through hundreds of coffee tables), & the best available price. Zanui’s low-cost return policy was the clincher. Well done guys!
Product was great value and quality. Service excellent and delivery timely. Really couldnt ask or more, we are very pleased and look forward to using Zanui again in the future
Excellent customer service
The bookcases we ordered arrived in very poor condition, scratches all over the metal frame and damage to the timber shelves. Both Sarah-Louise and Selina were incredibly courteous and helpful, resolving the issue satisfactorily.
Bed base: perfect for my needs.
Great bed base for a small room with clear instructions and very simple construction. Exactly as advertised and fully satisfactory. Thanks Zanui for sorting the one small problem very promptly.
delivery could be better
Good arrived broken (2xdinnerset)
They were quick to offer replacement upon proof.
The replacement also arrived broken.
They need to package their good a lot better and consider changing postal service as aus post ignored their fragile stickers and neither of the sets were every bubble wrapped.
O R L
SUPERIOR CUSTOMER SERVICE - 5 STARS ALL THE WAY
Selina has been amazing to deal with, she goes over and beyond to ensure that any problems you have are dealt with in a timely and professional manner, cannot fault her, she is an asset to Zanui
This was an easy and satisfying transaction. very happy with my rug, great value for money, great quality product. No issues, quick and goods received within 2 days. All good
Love my lamps
I love my lamps. They look amazing in my spare room. They compliment the room nicely. Ordering was easy and they arrived quicker than I expected too. That's always a good thing!!
Responsive & respectful customer service!
I am extremely happy with Zanui & the customer service they provided. I live in USA & was trying to order furniture for my holiday hone in Sydney & I was only visiting Sydney for 2.5 weeks. I wanted to save time & place my furniture order before I left USA I was able to talk to a Zanui customer service rep who helped me figure out the items that I could get within 10 days. Zanui service rep treated me wonderfully every time I called to inquire about the deliveries & helped me get in touch with shipping or warehousing counterparts. I returned couple of items & the return process was easy & no questions asked as to why. This whole experience gives me a warm feeling about the company. The fun part is that even though Zanui is an online retailer the care I got was as good or better than a brick & mortar retail store.
You get what you pay for
The website is easy to browse through and customer service is great, the only annoying thing is a security check. Once you pay they give a small refund which takes 1 - 3 days and you have to confirm the amount, which delays the delivery of your product.
They have a huge range of products available on the website, the items I purchased areok, I mean you do get what you pay for. Its time consuming when constructing each item.
Waska Shoe Cabinet,
The most disappointing and not worth it. Its really flimsy and can't even fit some of my size 7 shoes and definately cannot fit my husbands (Size 11) Shoes, Probably recommend for children or those with small feet, not for heels or hightops.
Sova Innerspring Mattress,
Not received yet
Berner 3 Seater Sofa Bed
Looks great and easy to assemble
Denham Entertainment Unit
Looks and feels ok - time consuming to assemble
Elara Chest of 5 Drawers
Small - suitable for children clothes, perfect to hide away in our cupboard
Great selection of products with professional prompt and courteous service. I will be doing all my shopping with this company. One of the best I’ve had the pleasure to do business with.
Perfect online shopping experience.
Website is full of beautiful items and a huge range or quality products! I find it easy to shop with Zanui. Delivery is prompt and everything super well packed. Thank you
Great customer service and follow up
Friendly, helpful, efficient follow up about a product change which they did know about. Have shopped here in the past, and would definitely do so again. Amazingly helpful. Thanks Zanui
Thankyou. My lamp arrived on time. Am very happy. Shall shop with you again.
Very easy to assemble
Am pleased with the colour and size. Fits in well with my furnishings
Beautiful glow and sparkle.
Very good product and service
Yes very easy to assemble,quality of product, we are very happy. We recommend zanui to all our friends and family
My outdoor rug is absolutely beautiful. Thankyou Zanui.
My rug arrived really quickly. It’s so big & beautiful & has made my outdoor space look amazing. I’ll definitely be buying more rugs from Zanui.
Huge selection of products , Customer Service is first class
l did have some concern buying such a large item from a store l hadn't bought through before and there was a problem with my credit card as l used one l thought l had cut up no longer wanted to use it , Zanui were fantastic they refunded my credit card and l purchase the bed again with Paypal , it was fantastic to be able to talk with customer service and have them listen they were very helpful , l have absolutely no hesitation in recommending Zanui to you , my bed is amazing love it , thank you Zanui
Very satisfied. Great quality, no problems navigating the store. Got exactly what I wanted. All packaged well. Prompt, Great service
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