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Zanui
4.2 from 1,674 reviews · View Statistics

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Natasha
NatashaCentral Highlands and Goldfields, VIC

Product wasn’t suitable but the service was first class

published

I received very professional service from Carla who kept me constantly updated while liaising with suppliers. The product was not suitable but the service and follow up was first class, definitely continue to shop with Zanui, thank you:)

Product Quality
Shipping

lovely bed

published

Really nice bed frame. A couple of the parts arrived a bit damaged (not the structural parts, those are solid. Just parts of the headboard and the drawer frame). But help from customer service was great and they're sending out replacements to me with no fuss. Carla was very kind and sent regular updates about the progress of the resolution. I'm very happy with the service here :)

Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui

Hi Von,
Wow, thank you so much for the great review, we really appreciate it and I'll let Carla know that you are more than delighted with the service she provided. Thank you again, this is much appreciated.
Best wishes,
Zanui

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Stacey T
Stacey TCanberra Central 2601, ACT
  • 3 reviews
  • 2 likes

Customer service was great

published

After sales service was quick, professional and friendly, MJ solved my issues promptly and was extremely helpful, definately confident to buy from them again

Shipping
Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui
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Happy customer
Happy customerSouth East Queensland, QLD
  • 2 reviews

Easy Homewares Site - for ordering & delivery

published

I choose Zanui for all my homewares as I know quality is excellent & delivery is seamless. They often have better prices than other websites which is a bonus.

Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui
Louise
LouiseGippsland, VIC

A little hiccup

published

Love my stools … one stool arrived damaged but all was resolved promptly and replacement sent . Excellent customer service by Josie

Product Quality
Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui
Liarna
LiarnaGreater Melbourne (Metropolitan), VIC

Wonderful Service

published

Carla at Zanui was incredibly helpful, communication from start to finish was a breeze with a change of mind return.

Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui

Beware regional shipping costs

published
Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui
Cheryl
CherylGreater Melbourne (Outer), VIC
  • 3 reviews

Exceptional customer service

published

Item was slightly damaged, Carla sorted it out hassle free for me, great customer service is not dead thanks to Carla who was helpful & more than happy to help.
Wonderful.

Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui
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Jillian
JillianPerth, WA

It’s exactly what I wanted

published

The quality of the product is very good
Easy to assemble
Instructions are well written a picture of the finished product would be helpful

Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui

Hi Jillian,
We really appreciate you taking the time to share your feedback on the product you purchased and that the assembly was simple! Thank you again, this is much appriciated.
Zanui

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Jude
JudeMurray Mallee, SA
  • 2 reviews

Great Customer Service

published

Have purchased several items from Zanui and they always arrive promptly with no fuss. When one item was damaged reported it straight away and Mike got back to me very quickly and arranged a replacement - no worries at all. They were very easy to deal with and kept me informed of the progress. I have been very pleased with all my purchases, and their great service.

Product Quality
Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Jude,
Wow, thank you so much for the great review, we really appreciate it and I'll let Mike know that you are more than delighted with the service he provided. Thank you again, this is much appriciated.
Best wishes,
Zanui

extremely helpful

published

Zanui have been great to deal with. In regards to an issue I was having, Carla took care of everything for me. She kept me in the loop every step of the way and made it all very easy. Would recommend!

Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui

Hi Lyndsey,
So sorry to hear that there was an issue with your order however fantastic news that this has all been resolved, I'll be sure to pass on your kind feedback to Carla. Hope to see you shopping with us in the future!
Best wishes,
Zanui

Geoff
GeoffSouth East Queensland, QLD
  • 2 reviews
  • 3 likes
  • Verified

Great solid timber entertainment unit.

published

Product was as per image and desciption. It was delivered into our loungeroom and was well packed with no damage.

Product Quality
Shipping
4 comments
Geoff
Geoff

Great delivery and packing.

Geoff
Geoff

No assembly required.

Geoff
Geoff

Great deliveryman.

Scott R.
Scott R.South East Queensland, QLD

Customer service outstanding

published

We ordered 4 kitchen items and followed up on delivery schedules, before we even received the automated response from Zanui, Mike in customer service had responded and subsequently followed up on each stage of dispatch and delivery. Well done Mike customer service in any company is a must and they are lucky to have you.

Product Quality
Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui
Jane
JaneGreater Melbourne (Outer), VIC

Very helpful!

published

I made a mistake in my order - Carla helped me sort it. I can now order what I meant to in the first place - Cheers!!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Zanui
Zanui A.Zanui
Jane
Jane

Only the TRUTH! :-)

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Kat
KatSydney, NSW
  • 5 reviews
  • 2 likes
  • Verified

Great looking and stylish

published

Easy to choose as many options available. Great looking chairs and so comfortable. Look classy and sophisticated. Easy to assemble. Great quality.

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Product Quality
Shipping
1 comment
Zanui
Zanui A.Zanui
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Page 1 of 112

Questions & Answers

Danielle
Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza
Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta
Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers
See all Zanui questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas
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