Excellent Service and Products
Over the last year I have purchased quite a few products & furniture items from Zanui and they have always arrived very well packaged and on time. In this time I needed to return twice as the item was too big or too small for the space. Zanui makes returns so easy for you and very painless.
I highly recommend ZANUI and thank them for their amazing service.
Will never order from them again - zero stars if possible
They took forever to get back to me about late postage - blamed public holidays and communication was total rubbish. Worst online store. Product I ordered (vase) was poor quality and overpriced. Also CANNOT unsubscribe to all their spam emails after ordering despite all attempts.
I purchased the Barbados planter pot. One of the wooden stands was broken on the joint. Was very disappointed when receiving. I contacted Zanui and spoke to Selina.
Selina was so helpful and prompt in resolving this matter. She organised a replacement of the stand immediately and if needed to track the item. I was so happy that this was organised without any delays or hassles. Best service I have received on an online retailer.
Thank you so much. Happy customer
I STILL HAVEN'T RECEIVED IT
I have not received it. I got an email from Australia Post saying it was picked up and it WAS NOT. PLEASE SEND ME MY PLATES. I am very unhappy with the lack of customer service.
Exceptional Customer Service
Ordered a dolls house for my granddaughter just before Easter, and with all the public holidays was concerned it may not arrive in time. Phoned Zanui and spoke with Kerry-Ann who was fantastic. She followed up with the freight company, and kept me updated throughout. Friendly, helpful and professional, she's a credit to the company. The dolls house turned up two days after I initially spoke to Kerry-Ann, and the freight company actually left it as requested (rather than "attempting" delivery and then demanding collection from a depot miles away during business hours). The item itself was perfect. Altogether an exceptional experience, which is such a rarity these days. Highly recommend Zanui to everyone.
An exceptional customer experience
My experience was based on customer service in return policy. It was a faulty item, quite a large one in size. Kerry Ann from Zanui’s customer service made it so seamless for us. I honestly was very impressed by their attention to detail and personalised service. It shows that they do care!
The only one to suit my specifications
I looked everywhere on the Internet for kitchen bar stools. This was the place where I found the right one for my kitchen and my likes. The stools are scandi, have no back, swivel seat and most importantly the right height that I was looking for. The furniture was easy to assemble and was delivered promptly. I had an issue with a missing part from one stool and the Zanui team were helpful and organised a pick up of the damaged stool and delivery of the new one, and that is for free. Brilliant
Excellent customer service
It’s rare that you find a company willing to go above and beyond but that’s what I found with Zanui- not only was their price well below what I could achieve in shops when I needed help with a quick delivery the service I received was impeccable. Thanks to the team at zanui and the warehouse for helping me out! Will definitely shop with them again !
Seal of approval
Four attractive and well sized glass canisters with great airtight seals. Looks good on the shelve and clearly see content. Efficient service and safe delivery. Good quality and love them
My grandbabes absolutely loves the kids toys I purchased...it brings so much love, joy and laughter and I love that...it was so easy to find what I wanted for my grandbabes and myself...I will definitely shop here again
Great price and quality to boot
Easy, thorough and happy with information to make purchasing decision. Great mattress and price. The quality is fair relative to the price. Furniture at times is very over priced for what it is.Emailed zanui to update delivery time and they were helpful. Happy customer
Excellent Customer Service
I ordered one of the kitchen pendant downlights after a lot of research. After receiving the lights I realised it was a bit dark than what I was expecting and so was not so keen in using them. I ran Zanui and spoke to Josh who was more than helpful. He organised a return of the product and a refund and I was very happy and surprised to know that Zanui wouldn't even charge me for delivery. Which business does that in this era? I was very pleased by their service and hospitality. They really made me feel it's not just about money. There was nothing wrong with the product but just a bit of colour tone difference which is common while viewing a picture than in person. I will surely keep visiting their website for any of my future needs.
Jeanine - Cairns
I'm a long term customer of Zanui and it is my go-to site for all things decorative for both home and work. The service is always excellent even on the rare occasion I have had to return due to my error - not theirs. Always helpful and accommodating. Highly recommend Zanui as a site you can trust and work with.
Next time I need something, I'll go to Zanui first, and save a lot of time.
Very easy navigation of Zanui web-site. Soon found the product I was looking for.
Very satisfied with the product I chose, and found what I was looking for, a pair of 2 drawer bed side tables. Impressed with the range of products on the web site.
Very satisfied with quality. Easy to assemble, especially with the included Allen key tool.
I looked for a long time...Zanui delivered
I looked for a long time to find a suitable product...Zanui had it. I didn't find anything elsewhere that had the quality that I was looking for. I found the store very easy to navigate. The price was reasonable, and delivery was quick.
Easy to navigate the store. Completely misleading information about the product availability.. 5 weeks after placing the order I am still waiting for the product to be shipped. I have asked for the order to be prioritized, and was told it would be 2 weeks ago. Nothing has happened, absolutely hopeless.
It has been a terrible experience. I bought a shoe rack which it revealed to be a piece of junk. I lost so much time building it to see it falling apart and not even stand and also missing parts. I bought also a towel that never arrived after many weeks and I had to cancel the order. I haven’t received the refund for neither of the items. Hopefully one day will arrive
You cannot fault the best customer service team of Zanui
One of the best customer service I have experienced thus far. Ordered the items I wanted but found out that it took longer than what I was expected of the delivery time and I need the items within a certain time frame. When online and utilized the chat function and notified Zanui of my situation. Instead of brushing me off and telling me that that's the store policy. The customer service said that she will contact the warehouse to notify them and see if they could have the order out quicker. A few days the chat, Zanui emailed me to notify me that the item will be shipped soon. I have received the items within the stated time frame and everything was perfect. Will definitely recommend Zanui and will shop with them again.
Great service and happy with out product
Great product, exactly as describe on website. 1st delivery came damages in transit so they immediately offered replacement or money back and the replacement came not long afterwards. Very happy would use this company again in future, Great service
High gloss floating shelves
Hi iam very happy with the product I purchased the item wasn't difficult to install and it looks amazing I highly recommend this company and will be purchasing more product s in the near future
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