Reviewer Photos & Videos
Excellent Customer Service
I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.
Didn’t receive product
It got to the 7 day mark before I still had no notification of my product being shipped so I emailed to find out where it was and then had another 4 day wait for the support person to say twice that they were investigating. At this point it had been 11 days without what I’d ordered even being shipped so I asked for a refund which they issued to me quickly but yeah as what I ordered was a gift I’d have preferred to actually just have received that but there was no indication of that happening any time soon
Excellent product and service
Beautiful product and excellent customer service from Sarah-Louise. She was very prompt and professional. I am very impressed with Zanui products I have bought.
We have just received 5 new rugs and we absolutely love them. The range was outstanding and the prices were so good. As the price was so good I was not expecting anything wonderful but I was so pleasantly surprised. They are stunning rugs and just look gorgeous. I have actually ordered another 5 as I love them so much. Very happy customer.
Absolutely love my side table :)
Great customer service, fast delivery and best of all the product is so beautiful. The photo doesn’t even make justice of how beautiful our side table really is. It’s perfect for our entryway.
Thanks Zanui :)
I misread measurements before buying
I misread measurements before buying a beautiful Moroccan Pouffe. Fortunately Mike from customer service helped me out and managed to refund the payment for an item that I really couldn't use.
Excellent customer service!
I will def shop at zanui again - they have some beautiful pieces!
Great customer service in a timely fashion.
Great customer service. Had the wrong legs for my foot stool and Sarah Louise sorted this out and correct ones on the way to me. I thank her and her team.
Completely satisfied customer.
The products I have received from Zanui have been exceptional. The products are excellent, the customer service exceeded my expectations and the delivery was timely.
Quality standard furniture and online sight easy to navigate, assembly not easy or practical as screws were on inside of chair x 3 per leg and were not easy to access
Online customer service was fab
My rug arrived promptly, however is too small for the space. Requested a return and dealt with online staff, Sarah-Louise, who bad been incredibly accommodating.
Top notch Customer Service.
I received an order of planter pots but 2 were smashed on arrival. I contacted customer service and received an almost immediate response from Sarah- Louise who explained what I needed to do and made the process easy and stress fruee. I have received the replacement pots and I’m thrilled with the service! Thank you Sarah-Louise!
Kevin an employee of Zanui has provided amazing customer service. My product arrived damaged and Kevin liased with the supplier to have a replacement product delivered. His emails were professional and helpful.
Great organisation to deal with. Huge range of goods and a huge range of prices. Always something different comes along. Quality on goods I have bought has been terrific. Kept well informed of new products and products on sale. Packaging and delivery are excellent. I don't hesitate to suggest using this company.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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