Easy to deal with
Brought a bedside table on their afterpay 20% promo couple weeks ago. I should have read the dimension, the bedside table is really tiny and the drawers are tiny too to her able to fit much (description said you can fit from PJ to sleep mask) I think the PJ may need to be made out of paper to be able to fit in that tiny drawer. Quality is okay but too tiny for the price I paid. Quick delivery tho, I may purchase from them again only when there is a promotion and read the dimension thoroughly.
One word, PERFECT!!
Product was fantastic, one item received later than other but is ok. Product is great and appreciate the service and help. Kerri-Ann was fantastic and delightful. Thank you for assisting.
Brilliant team to deal with
Bought some dinning chairs (6nos). Communication and delivery was to its best.
Had few issues with chairs and they are fast in resolving the issue .
Sure will buy again in future if required.
Great customer service
I found the shopping experience very easy and my delivery came promptly. When the cushion I ordered arrived it was unfortunately a different shade of brown to how it appeared on the website. The customer service team were excellent though and refunded my purchase along with the original postage cost within a week. I would purchase from Zanui again
Brilliant customer service
I contacted Zanui because I had a mishap when putting one of my flat packs together and they replaced the piece free of charge straight away... I was so satisfied as I would of been happy to pay. Thanks to Selina for your prompt and helpful assistance - it’s much appreciated!
I bought this as a gift to match dinner sets I bought for Christmas after finding it difficult to find at matching pieces in the range in shops or online. Easy purchase and delivered very quickly.
Just what we wanted
The funky bedside tables were as described, reasonably priced, arrived within a very short time and were easy to put together. A very good experience with Zanui and its website.
Dusty, Dirty and looked used
The plant stand I ordered arrived in a pretty beat up looking cardboard box taped to another part of a box.
Once out of the box you could see this stand was not in pristine condition. It was dusty all over, there were a few cobwebs around the edges and a circular stain on one of the shelf bars which leads me to believe it had been used or was a display model.
I received an email to review my experience and unfortunately I won't be shopping from Zanui again.
Wonderful attentive staff means very satisfied client. This we were! When a question arose by the customer, the staff were able to clearly explain the matter. Good experience with this Firm.
Would not recommend - delivery was terrible and building instructions inadequate
I was impressed by the selection on the website and the designs of the furniture. However I had a lot of problems with the delivery. They missed the delivery date they were supposed to arrive on, then for a long time they could not commit to another date. They wouldn't tell me the day the furniture would arrive, let alone the time. It was clear that the person working in customer service, who has sympathetic and professional, was also frustrated by a situation in which the delivery people were clearly not talking to the core company.
Also, the instructions seemed to be missing elements. They were very rudimentary. I ended up buying very large nails and attached bits myself.
The website is well organised. It was easy to navigate and place the purchase. Ordered on Monday, received on Wednesday! The runners look exactly as advertised. Completely satisfied so far.
Returned this product
Product was way over priced A piece of foam for $ 59 it was light & I got charged shipping I returned it
Was not satisfied with this product at all
Love Love Love IT
found this product easily, it hit the spot and looks perfect in our home, even my husband loved it!! Gold!!!
the delivery was extremely prompt. Nothing but great things to say about Zanai xxxx
Very handy stool
I found this stool a while back and it wasn’t in stock. A short time later i received an email to advise me it was back in stock. Very helpful! This was packaged very well and I am finding it sturdy and secure to stand on to reach into high cupboards or as an extra seat at the dinner table. Love it!
Beautiful product. Quick delivery
Online purchase was easy. Delivery was super quick and I was kept notified of the delivery status. Product was packed for protection. Product was exactly as described/pictured on website. Would definitely purchase from Zanui again.
Love my new lamp
After quite a search, I found the exact lamp I wanted on Zanui. It compliments my coastal theme bedroom perfectly and looks far more expensive than it was. The website is easy to navigate and delivery was fast. I love my new lamp and would recommend Zanui.
I purchase two bedside tables online on Sunday and the following Thursday they arrived despite living in what’s considered a ‘regional’ area. They were extremely well packed for protection. And the units themselves are absolutely stunning. The craftsmanship is beyond my expectation as is the quality. Solid smooth runners on the drawers. I have waited years to find units just right and although nervous to spend that much online, I’m over the moon with the result. Hopefully Zanui is consistently this good, because I intend to consistently shop with them! Thrilled customer.
I had been looking for a Hamptons style lamp with a blue shade to coordinate with my new furniture. I found Zanui online and was pleasantly surprised to find such a big range to choose from. I found the perfect lamp , ordered it and it was delievered in a couple of days. Can’t complain about the service and the quality of my purchase. I have bought several other things from Zanui since and I’m very happy with all my purchases.
An enjoyable shopping experience
I have placed 4 orders with Zanui & have found it to be excellent every time for the following reasons:
1) Huge range of products with prices to suit any budget;
2) The website is easy to navigate & has a lot of useful information about each product;
3) The customer service is fast,friendly & helpful;
4) Dispatch times for each product is provided & a lot of items are sent within 3 days;
5) There are many products available with free shipping; otherwise you can calculate the cost for your area before ordering & if you are a Shipster member most orders $25 & over are shipped for free.
If you haven’t checked out Zanui online, I highly recommended it!
Terrible courier service
This is one of the worst companies that I have ever purchased anything from. The courier service they use to deliver the goods, Hunter Express, is one of lowest-rated couriers in the country. Just Google them. They refuse to give you any indication of what time they will come, and so far I have wasted two days at home waiting for a delivery that will likely never come. When I called Zanui about this, I was told: it is up to the driver whether they will call you or not. This is a major surprise when you consider that the couriers used by IKEA, Good Guys, and all of the other reputable companies in Australia always call you on the morning of the delivery to tell you approximately when the delivery will come. I was also told that I might just be better off cancelling the delivery and getting a refund. What kind of solution is that? Why not get a decent courier?
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