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Zanui
4.2 from 1,107 reviews

Great Zanui-branded product, fast shipping, attentive customer service

Bought 2 bedsides from Zanui's own brand, they're beautiful quality and at a great price. Delivery was fast and customer service was attentive. Very happy customer, I'd recommend zanui to family and friends

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Post sales customer service

A part was missing and another part was damaged, I contacted Zanui to inform them and very promptly they responded to let me know they were working with the supplier to fix my problem. Within 48hrs I had a response that the missing part and replacement parts were being shipped to me. Ive shopped with Zanui a number of times and this was the only time I had an issue with a product, I have great confidence in their customer service and will continue to shop with them.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

great product!

very satisfied with the product in every way. i like the interesting pattern and style of the pot. also it is of a very good quality and has great style.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

First purchase from Zanui

We’ve been looking for a timber bath caddy for months and found one on Zanui. After placing the order we were able to track its location while it was in transit, it arrived fast & well packed. The quality of our new bath caddy surpassed our expectations and it fits perfectly on the bath and completes the look we were after in our new bathroom!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Can’t use more than one gift voucher per order and this isn’t stated when purchasing gift vouchers!

My Mum was given 2 vouchers for her birthday as she wanted a rug from Zanui. She went to make her order and it wouldn’t allow more than one voucher per order! This is not stated on the website when you order or in the terms and conditions! I rang to have this sorted out, and they said there was nothing they could do! So disappointing, if this was stated on the website we would have purchased the one gift voucher

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Great service and products

Really happy with Zanui. Ordered a rug on saturday, arrived tuesday and its gorgeous. Id ordered some cushions recently too. One didnt arrive but the service I received from Zanui was professional and caring. They made sure I received the cushion and followed through promptly. Great company to deal with.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Ridiculous waiting times for delivery

I ordered a dining table over two weeks ago, and the Zanui site states dispatch in 1-2 days. However, the item is then handed over to Hunter Express couriers. My order has been "shipped" since the 27th August - it is now the 9th September, which is now 13 days after the "shipped" status, and 16 days since I ordered it. I have called customer service multiple times and just get a complete run around - nothing against the customer service staff, they are always nice and seem to be trying their best - but they cant even tell you whats going on with your order, or give you an ETA - they just tell you that they will email you with an outcome in up to 5 days. The Zanui website is very misleading with its delivery windows. I ordered an item from the US on the same day as my Zanui dining table and it arrived in the same week.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Zanui Customer Service

I had a wiring concern with a lamp (x2) I received from Zanui.
Emailed Customer Service, provided pictures, & was lucky enough to get Kim.
My issue was dealt with in a friendly & professional way.
Resolution was swift & communication constant.
I felt so anxious when my product wasn’t as expected due to experience with other companies, but finally a company that makes the returns/refunds process seamless, & hires exceptional customer service staff.
10/10 for Kim & Zanuis Customer Service, definitely remain a loyal customer!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Fast excellent service and product as described

Received the product within agreed timeframe and as described - well priced and excellent product and website was so easy to navigate- will shop with you again - Thankyou for an easy transaction

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Stirling ginger Jars

I purchased both the small and large sizes of this product. When I received the order the large jar was broken. I subsequently sent photos through the Customer Care Section and was extremely lucky to have Janice help me through the process. I received a replacement with no problems at all. Janice was so helpful and lovely. I am so happy with the service I received from Zanui and will definitely be purchasing more from them. The items I purchased are better than my expectations - beautiful product.

Product Quality
Shipping
Warranty Claim MadeYes
Product Appearance As advertised

Great product and service experience.

Bought a bunch of Ecology ‘Foundry’ products that arrived in a timely fashion and exceptionally well packed. The only ‘issue’ was instead of getting a set of 4 dip bowls, I got 4 sets! Did the right thing and let them know. Steph was appreciative of this and provided an easy return experience. And when I returned them, Kim gave me a $15 off voucher to say thanks. Being a decent human got me 2 decent humans back. I’ll be using said voucher when I shop with Zanui next.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

3 weeks and still waiting ...

The product did not leave "in 1-2 days" as advertised on Zanui's website. It left the suppliers warehouse 7 days after I placed my order (5 working days), arrived at the courier’s depot 4 days ago, and still hasn't been delivered. Below is the fine print from Hunter Express, the freight company Zanui use. Unfortunately, this information is not available on the Zanui website, and without it, you are unable to make an informed decision about delivery times:
For consignments with Special Handling Requirements (SHR), the following transit times apply as a general guide, refer to working days and do not include day of pickup:
Sydney, Melbourne, Brisbane, Adelaide metropolitan areas: 2 - 5 days
Sydney, Melbourne, Brisbane outer metropolitan/regional areas: 3 - 7 days
QLD, NSW, VIC, SA regional and TAS: 5 - 7 days
WA and NT: 7 - 14 days
SHR consignments are qualified by any of the following criteria:
- 1.5m or over any one dimension or 40kg dead weight requiring residential delivery and/or hand unload
- items requiring manual sortation and/or hand scanning in depot
- all residential deliveries requiring signature on delivery (as opposed to “authorised to leave”)
- non stackable skids/pallets/crates or those 120cm or over an one dimension receiver timeslots
- large flat packs 1.5m or over any one dimension
- auto parts
- unusually fragile items including “top load only”
- deliveries with “special instructions” prior to or at delivery including tail lift, 2 man delivery, site/access restrictions
- bulky, non-standard items requiring 333kg/metre cubic conversion

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Issue resolved with brilliant customer service

I recently purchased a matching set of wall prints from Zanui but there was a manufacturing flaw in one of the print hanging points which caused the print to fall to the floor. It was smashed and ruined and I was devastated. Being an online store I was worried about how to rectify the issue. I contacted Zanui customer care by phone and the consultant (Gemma) I spoke to was amazing. She gave me the email address to send photos through showing the flaw, she told me she would discuss it with the supplier and promised to get back to me within a few days. Gemma did exactly that and I was so relieved to be told the supplier has arranged for a replacement print to be sent out. I am so grateful for the quick and easy way my issue was dealt with. I feel well looked after and my confidence in Zanui has grown immensely. I will definitely purchase from Zanui again in the future.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Low quality furniture, awful customer service

Their website gives a really good impression and delivery took only 4 days. However, the quality of the furniture we’ve received is shocking for a 700 set of table with 2 chairs. The table has multiple markings and was damaged, in of 5e chairs was made from a rotten wood. A week after contacting customer service nothing is solved, even though they promised to reply within 1-2 business days. What are you supposed to do with the oversized packaging, taking half of the room in the meantime?

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
2 comments
Hi there Lisa, we're so sorry to see that you had such a poor experience with us. I spoke with Gemma from our Care team who advised the unfortunate damage to your set was initially reported to us on Saturday 24th, a response was sent to you on Monday 26th and again on Tuesday 27th providing you with multiple options as to how we can resolve this for you. Sadly, our care team are yet to receive a response from you. When you get a chance, please can you pop us a reply so we can get this resolved for you asap? Looking forward to your response! Warm wishes, ZanuiThanks for getting back to me. Unfortunately, I didn’t received the email on Tuesday the 27th. Could you please resend the options to me? It’s been a stressful week not knowing what to do with the furniture we’ve already assembled

My granddaughters just love it!

This a well made piece of equipment which should last for years. Delivery was very prompt.
My granddaughters love it.
Assembly could be an issue for some people if not somewhat mechanically minded. Took me just over 4 hours on my own.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Keith, thank you so much for taking the time out of your busy day to share your experience. We're so pleased to hear that your granddaughters are happy! Thanks again for your terrific review, we hope you to see you back shopping with us again soon. Best wishes, Zanui Customer Care Team

Excellent customer service

Sadly the item I ordered was damaged. However, the returns was so easy and fuss free. The customer service was amazing with personal follow ups and a rare experience these days where the focus was on my satisfaction rather than their profit.
Would definitely buy from here again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Hello there Googlly, thank you so much for taking the time out of your busy day to share your 5-star experience, especially with our Customer Care Team. It really means a lot as we pride ourselves on providing a top level of support to our customers. We hope to see you back shopping with us again in the future! Best wishes, Zanui Customer Care Team

Love it its a gorgeous little piece

Very satisfied with service and the items i selected they were as pictured and looked even better in life so happy with the bronze anchor its very elegant and looks amazing on our mantle

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Hellen C, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Had to sadly return order but was so happy with the prompt no-fuss attitude of Zanui

Was so easy to find what l was looking for. Quality was excellent.
Sadly the colour was wrong but was pleased with delivery time and return time.
Refund was easy and dealt with promptly.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hello there sds, thank you very much for sharing your feedback. We’re very sorry to hear that the colour didn't suit but we're extremely pleased to hear that you had a good experience with our small customer care team here at Zanui during your return process. I will be sure to pass your kind comments to the team as I know they’ll be absolutely delighted too! Thanks again for taking the time to share your kind review. We really appreciate it! Warm Wishes, Zanui Customer Care Team

Terrible lead times due to lack of accountability on their internal processes

Zanui will not process your order till they put some money back into your bank account and wait for you to verify the amount which can take up to 5 days, only then do they process your order which can take up to 4 days, you will wait forever to get your items. Shocking way to prevent fraud puts the responsibility on the customers shoulders. If you are looking for fast & efficient, don't place an order herer

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
2 comments
Hello Lauren-Lee, thanks for your feedback. I'm really sorry to hear about your poor experience with us due to the verification check, we apologise sincerely for the inconvenience caused. We can see that you decided to cancel your order before completing the verification process. This process is 100% in place for the protection of our customers and usually only takes 1-2 business days to complete. We can then request the urgent dispatch of your order. Whilst we can understand the frustration caused, in contrast, the process prevents a lot of people from becoming a victim of online fraud. Please know that right now it is the most efficient process we have to ensure a safe and secure community and this process would not be in place if we didn't need it. I hope you can appreciate that it does not have any benefit to us a business to delay or cancel orders and cause our customers any inconvenience. Our sincere apologies again for any disappointment. Regards, ZanuiYour process is tedious and impacts delivery times. The item was for my daughters birthday and the risk of you missing the delivery date was very high. This process you glow about is a process to protect you not not me, you can spin it anyway you want but obviously you have been scammed and now burden your customer to take responsibility for this. In 48 hours I re ordered my daughters birthday gift and it was delivered today, that is how you run a business and that is how you differentiate in the market by delivering above and beyond for your customer in the quickest time possible

This swing is fantastic! My daughter swings multiple times daily and the joy on her face is irreplaceable!!!!!!

I knew what I wanted and was able to navigate to the product and purchase it. The directions to assemble were easy however the screws need better directions. Very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello there Sharlene, thank you so much for sharing your 5-star Zanui experience. Delighted to hear that your daughter loves her new swing. We're so happy to hear you're pleased with your purchase. We truly appreciate you taking time out of your busy day to leave your kind comments. Thanks again! Warm wishes, Zanui Customer Care Team

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Questions & Answers

What are the quality and feel of the 100% pure linen sheets, also is the white an accurate pure white?
1 answer
Hi there Moo, thank you so much for your question! We have over 50,000 items available on the website so we would need the specific item you're referring to so we can provide you with an accurate response. Please pop our friendly care team an email at customer@zanui.com.au and we would be happy to help. Please remember to include the name or a link to the linen sheets in question so we can ensure a prompt response for you. Best wishes, Zanui Team

Hi, How can I track my order?? I want to know when I’m gone recive my order????? There is no track number with my order confirmation. Everytime O go on the website it just gives me the order details. I want to track it, how can I do that?????????????????????????
1 answer
Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to customer@zanui.com.au along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!

Hi, I'm wanting to order two barstools but won't be home when they are delivered due to working full time. Will they be taken to my local post office or will I have to collect from elsewhere? I'm in WA…. thank you :)
2 answers
I can’t say definitively but mine were left on the veranda in my absence. Probably depends on you instructions on deliveryHey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on customer@zanui.com.au. Hope this helps, Zanui Team

Details

Zanui
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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