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Zanui
4.2 from 976 reviews

awesome service

found items I wanted with ease. Unfortunately , an item was broken when I opened packaging. Contacted Zanui- item replaced without any major fuss... plus received another free piece with replacement

Product Quality
Excellent
Shipping
OK
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great Customer Service

We bought some throws and bedside tables. Absolutely loved the throws but was disappointed with the bedside tables. However the process to return my purchase was easy and the service was great, they were helpful replied to emails quickly and didn't hesitate to help. Easiest return I've ever done! Will keep shopping there knowing they have great service.

Product Quality
OK
Shipping
Excellent
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

The wonders of online shopping

This is the 2nd purely online purchase I’ve made for my living room, which is so far comprised entirely of items I’ve only seen online. Risks worth taking!!! Perfect colour, size, height & style (& believe me I’d searched through hundreds of coffee tables), & the best available price. Zanui’s low-cost return policy was the clincher. Well done guys!

Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

exceeded expectations

Product was great value and quality. Service excellent and delivery timely. Really couldnt ask or more, we are very pleased and look forward to using Zanui again in the future

Product Quality
Excellent
Shipping
Good
Product Appearance As advertised

Excellent customer service

The bookcases we ordered arrived in very poor condition, scratches all over the metal frame and damage to the timber shelves. Both Sarah-Louise and Selina were incredibly courteous and helpful, resolving the issue satisfactorily.

Product Quality
Bad
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

Bed base: perfect for my needs.

Great bed base for a small room with clear instructions and very simple construction. Exactly as advertised and fully satisfactory. Thanks Zanui for sorting the one small problem very promptly.

Product Quality
Good
Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

delivery could be better

Good arrived broken (2xdinnerset)
They were quick to offer replacement upon proof.
The replacement also arrived broken.
They need to package their good a lot better and consider changing postal service as aus post ignored their fragile stickers and neither of the sets were every bubble wrapped.
Displeased

Shipping
Terrible
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

SUPERIOR CUSTOMER SERVICE - 5 STARS ALL THE WAY

Selina has been amazing to deal with, she goes over and beyond to ensure that any problems you have are dealt with in a timely and professional manner, cannot fault her, she is an asset to Zanui

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great service

This was an easy and satisfying transaction. very happy with my rug, great value for money, great quality product. No issues, quick and goods received within 2 days. All good

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Love my lamps

I love my lamps. They look amazing in my spare room. They compliment the room nicely. Ordering was easy and they arrived quicker than I expected too. That's always a good thing!!

Product Quality
Good
Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Responsive & respectful customer service!

I am extremely happy with Zanui & the customer service they provided. I live in USA & was trying to order furniture for my holiday hone in Sydney & I was only visiting Sydney for 2.5 weeks. I wanted to save time & place my furniture order before I left USA I was able to talk to a Zanui customer service rep who helped me figure out the items that I could get within 10 days. Zanui service rep treated me wonderfully every time I called to inquire about the deliveries & helped me get in touch with shipping or warehousing counterparts. I returned couple of items & the return process was easy & no questions asked as to why. This whole experience gives me a warm feeling about the company. The fun part is that even though Zanui is an online retailer the care I got was as good or better than a brick & mortar retail store.

Shipping
Excellent
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

You get what you pay for

The website is easy to browse through and customer service is great, the only annoying thing is a security check. Once you pay they give a small refund which takes 1 - 3 days and you have to confirm the amount, which delays the delivery of your product.
They have a huge range of products available on the website, the items I purchased areok, I mean you do get what you pay for. Its time consuming when constructing each item.

Waska Shoe Cabinet,
The most disappointing and not worth it. Its really flimsy and can't even fit some of my size 7 shoes and definately cannot fit my husbands (Size 11) Shoes, Probably recommend for children or those with small feet, not for heels or hightops.

Sova Innerspring Mattress,
Not received yet

Berner 3 Seater Sofa Bed
Looks great and easy to assemble

Denham Entertainment Unit
Looks and feels ok - time consuming to assemble

Elara Chest of 5 Drawers
Small - suitable for children clothes, perfect to hide away in our cupboard

Product Quality
OK
Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Fantastic Service

Great selection of products with professional prompt and courteous service. I will be doing all my shopping with this company. One of the best I’ve had the pleasure to do business with.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

Perfect online shopping experience.

Website is full of beautiful items and a huge range or quality products! I find it easy to shop with Zanui. Delivery is prompt and everything super well packed. Thank you

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great customer service and follow up

Friendly, helpful, efficient follow up about a product change which they did know about. Have shopped here in the past, and would definitely do so again. Amazingly helpful. Thanks Zanui

1 comment
Hello, thank you so much for taking the time to share your 5-star Zanui experience, specifically with our Customer Care Team! It means so much to our small team as we really pride ourselves on providing a top level of support to our valued customers. Thanks again, Zanui Customer Care Team

Thankyou. My lamp arrived on time. Am very happy. Shall shop with you again.

Very easy to assemble
Am pleased with the colour and size. Fits in well with my furnishings
Beautiful glow and sparkle.

1 comment
Hey Dixie, thanks so much for your 5-star review!! We're so happy to hear you love your lamp. We hope to see you back shopping with us again soon. Warmest regards, Zanui Team

Very good product and service

Yes very easy to assemble,quality of product, we are very happy. We recommend zanui to all our friends and family

1 comment
Hi there Monchi, so glad to see you're happy with the quality of the product you received. We really appreciate you taking time out of your busy day to leave a lovely review about your Zanui experience. It means a lot! Hope to see you back shopping with us in the future! Best wishes, Zanui Customer Care Team

My outdoor rug is absolutely beautiful. Thankyou Zanui.

My rug arrived really quickly. It’s so big & beautiful & has made my outdoor space look amazing. I’ll definitely be buying more rugs from Zanui.

1 comment
Hello there Shaz, thank you so much for sharing your 5-star Zanui experience. We're delighted to hear that you're pleased with your rug. We truly appreciate you taking time out of your busy day to leave your kind review. Thanks again! Warm wishes, Zanui Customer Care Team

Huge selection of products , Customer Service is first class

l did have some concern buying such a large item from a store l hadn't bought through before and there was a problem with my credit card as l used one l thought l had cut up no longer wanted to use it , Zanui were fantastic they refunded my credit card and l purchase the bed again with Paypal , it was fantastic to be able to talk with customer service and have them listen they were very helpful , l have absolutely no hesitation in recommending Zanui to you , my bed is amazing love it , thank you Zanui

1 comment
Hello Lizzie77, thank you so much for taking the time out of your busy day to share your 5-star experience, especially with our Customer Care Team. It really means a lot as we pride ourselves on providing a top level of support to our customers. We're so happy you love your bed and we hope to see you back shopping with us again in the future! Best wishes, Zanui Customer Care Team

Great

Very satisfied. Great quality, no problems navigating the store. Got exactly what I wanted. All packaged well. Prompt, Great service

1 comment
Hello Jill, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

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Questions & Answers

Hi, How can I track my order?? I want to know when I’m gone recive my order????? There is no track number with my order confirmation. Everytime O go on the website it just gives me the order details. I want to track it, how can I do that?????????????????????????
1 answer
Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to customer@zanui.com.au along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!

Hi, I'm wanting to order two barstools but won't be home when they are delivered due to working full time. Will they be taken to my local post office or will I have to collect from elsewhere? I'm in WA…. thank you :)
2 answers
I can’t say definitively but mine were left on the veranda in my absence. Probably depends on you instructions on deliveryHey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on customer@zanui.com.au. Hope this helps, Zanui Team

I have just purchased Royal Doulton crystal wear from Zanui and I am concerned about it breaking during transit. Has anyone purchased crystal wear from Zanui before and did it arrive without any breakages?
2 answers
Jess, I have not purchased Royal Doulton crystal, but I have experienced Zanui packaging to be VERY good. If you have already purchased, you will soon find out how it travels, and if you suspect any problems, take pictures of the packaging and product in the condition it arrives to you before opening the inner packaging. Their customer service has been excellent for me as my item did arrive damaged despite every effort by Zanui to avoid this (have you seen the video of Aus Post launching packages into their vans?) - Zanui handled the situation very professionallyThank you David! This was very reassuring for me. I have an email saying it has now been dispatched so fingers crossed I don't need to return it.

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