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Zanui
4.2 from 1,501 reviews · View Statistics

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EJMar

EJMarGreater Melbourne (Inner), VIC

Recommend

published

I love Zanui’s range, and found 8 gorgeous chairs at a bargain price. The chairs are very solid, sturdy and comfortable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Great customer service

published

Delivery was very quick. Unfortunately my table came damaged, however the customer service was amazing and they refunded me without any issues. Would buy from them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
CFP

CFP

  • 2 reviews

Love my blue flower cushions

published

Very happy with my purchase and the help from the customer care centre.
Great products to choose from and quick shipping.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Maris

MarisSydney, NSW

  • 3 reviews
  • 1 like

Excellent Customer Service

published

I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
CJF

CJFPerth, WA

Didn’t receive product

published

It got to the 7 day mark before I still had no notification of my product being shipped so I emailed to find out where it was and then had another 4 day wait for the support person to say twice that they were investigating. At this point it had been 11 days without what I’d ordered even being shipped so I asked for a refund which they issued to me quickly but yeah as what I ordered was a gift I’d have preferred to actually just have received that but there was no indication of that happening any time soon

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Zanui
Zanui A.Zanui

Excellent product and service

published

Beautiful product and excellent customer service from Sarah-Louise. She was very prompt and professional. I am very impressed with Zanui products I have bought.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Stuart, thank you so much for your amazing review. It means a lot. Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team

 Judy

Judy

  • 2 reviews

Love the pillowslips

published

I have purchased quite a few items from Zanui and have not been disappointed.
Always prompt dispatch and arrive in good order. Keep it up.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Judy.
So glad to hear you are happy with your purchase. We really appreciate your kind comments.
Warmest Regards, Zanui Customer Care

Dimity Corbett

Dimity CorbettMetropolitan Adelaide, SA

  • 2 reviews

Stunning rugs

published

We have just received 5 new rugs and we absolutely love them. The range was outstanding and the prices were so good. As the price was so good I was not expecting anything wonderful but I was so pleasantly surprised. They are stunning rugs and just look gorgeous. I have actually ordered another 5 as I love them so much. Very happy customer.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Dimity, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your items! Warm wishes, Zanui Team

Sandy13

Sandy13AU

  • 3 reviews

Amazing customer service

published

Their range of items is beautiful. I purchased the shelves for my laundry. Amazing customer service and prompt replies when asking questions about products

Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui
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Lou

Lou

  • 2 reviews
  • 1 like

Absolutely love my side table :)

published

Great customer service, fast delivery and best of all the product is so beautiful. The photo doesn’t even make justice of how beautiful our side table really is. It’s perfect for our entryway.
Thanks Zanui :)

Product Quality
Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Lou,
Thank you so much for your amazing review. We really appreciate your kind comments.
Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team

I misread measurements before buying

published

I misread measurements before buying a beautiful Moroccan Pouffe. Fortunately Mike from customer service helped me out and managed to refund the payment for an item that I really couldn't use.
Excellent customer service!
I will def shop at zanui again - they have some beautiful pieces!

Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui

Hi there Krisy,
I'm so pleased to hear you had a positive shopping experience with us! I'll be sure to pass your kind comments on to Mike. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team

Deb

DebCanberra 2600, ACT

Great customer service in a timely fashion.

published

Great customer service. Had the wrong legs for my foot stool and Sarah Louise sorted this out and correct ones on the way to me. I thank her and her team.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Chris

ChrisCanberra

  • 2 reviews

Completely satisfied customer.

published

The products I have received from Zanui have been exceptional. The products are excellent, the customer service exceeded my expectations and the delivery was timely.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Carolyn Raphael

Carolyn RaphaelGreater Melbourne (Metropolitan), VIC

Great plates!

published

Love my purchase of plates and champagne flutes,the price was great and they were delivered quickly, very good experience and I look forward to future ordering.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello Carolyn,
We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Accent chairs

published

Quality standard furniture and online sight easy to navigate, assembly not easy or practical as screws were on inside of chair x 3 per leg and were not easy to access

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Joe, thanks for your 4-star feedback, we really appreciate it! If you require any further assistance with your order please don't hesitate to get back in touch! Warmest Regards, Zanui Customer Care

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Danni O

Danni OSydney, NSW

  • 2 reviews

Online customer service was fab

published

My rug arrived promptly, however is too small for the space. Requested a return and dealt with online staff, Sarah-Louise, who bad been incredibly accommodating.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
2 comments
Zanui
Zanui A.Zanui

Hi Danni. We really appreciate your kind comments regarding the level of Customer Service you received from Sarah-Louise, I will be sure to pass your comments on as I know she will be absolutely delighted too. Warmest Regards, Zanui Customer Care

Danni O
Danni O

*has been. Sorry for the typo

Robster

RobsterSydney

  • 3 reviews

Top notch Customer Service.

published

I received an order of planter pots but 2 were smashed on arrival. I contacted customer service and received an almost immediate response from Sarah- Louise who explained what I needed to do and made the process easy and stress fruee. I have received the replacement pots and I’m thrilled with the service! Thank you Sarah-Louise!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Margo

MargoPerth, WA

Customer service

published

Kevin an employee of Zanui has provided amazing customer service. My product arrived damaged and Kevin liased with the supplier to have a replacement product delivered. His emails were professional and helpful.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Pam Hardy

Pam HardyPicnic Point

  • 3 reviews
  • 1 like

Great organisation.

published

Great organisation to deal with. Huge range of goods and a huge range of prices. Always something different comes along. Quality on goods I have bought has been terrific. Kept well informed of new products and products on sale. Packaging and delivery are excellent. I don't hesitate to suggest using this company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Dot

DotGreater Melbourne (Inner), VIC

The mugs

published

Found the mugs - just what I had been looking for. Had great help from the store staff. Product arrived safely in only a few days after order placed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Page 1 of 76

Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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