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Zanui
4.1 from 1,150 reviews

Reviews

Review distribution

5 star
784
4 star
106
3 star
40
2 star
46
1 star
174

J4CK1E

J4CK1ESouth East Queensland, QLD

Scam company

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
3 comments
Zanui
Zanui A.Zanui
J4CK1E
J4CK1E

This reply is a general one as everyone seems to be getting the same response!

Zanui
Zanui A.Zanui

Rubb

RubbEyre Peninsula, SA

This company is a SCAM

published

Yes I agree to numerous reviews here, they are scammers. They took my $235 and now want to keep them without delivering the goods. It's been a month. I feel stuck, please suggest where can I report them.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Zanui
Zanui A.Zanui
Rubb
Rubb
zoedoland

zoedolandMelbourne

  • 2 reviews

CRIMINALS!! DO NOT BUY FROM THIS COMPANY!!!

published

SPREAD THE WORD!! This business is fraudulent and currently under administration. They are still taking orders and operating as per usual, however, you will never receive your order and you will not receive a refund. You may even get an email reassuring you that your refund is being processed - FALSE. The refund will not be issued. I even received a phone call from Zanui apologising for what has happened and letting me know the refund is going ahead - false!!! Has never gone through and the call can not be returned as the number will not connect.

1 comment
Zanui
Zanui A.Zanui
Lesley and Neil

Lesley and NeilNorthern Region, NSW

  • 2 reviews

Mouldy Rug and no one will answer the phone nor reply to my emails.

published
Product Quality
Shipping
Return Claim MadeYes
Product Appearance As advertised
See all answers
2 comments
Zanui
Zanui A.Zanui
Lesley and Neil
Lesley and Neil

Debra S.

Debra S.Sydney, NSW

Beware... Nil communication 1800 number dismantled

published

Order not delivered Still waiting on my $ 3.500 order. No communication. The 1800 number has been dismantled!!
I believe that they are insolvent!!
Will have to wait or maybe contact KPMG
Just wasted slot of our hard earned money and will probably not see any of it.

Shipping
Product Appearance As advertised
1 comment
Zanui
Zanui A.Zanui

Company in Administration

published

Company in administration - proceed with caution if you buy from them. Search them on web for administration confirmation and further details. Unsure if orders will be fulfilled and not noted on their online website

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Di25

Di25SYDNEY

  • 2 reviews

Shoppers BEWARE !!!!!!

published

Be very careful buying from this website. I have purchased a sofa with delivery for $1500. Despite receiving an email informing me the item has been shipped the transport company who are supposedly delivering this have informed me that they don't have it and they are no longer working with Zanui as there is a 'problem' with their account?? I have tried numerous times to call customer care to no avail as apparently the system is being updated. I have emailed, reached out on facebook only to come to a dead end. Let my experience be a lesson to you and think very carefully before purchasing from this company. I will continue to locate this sofa and report back.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
3 comments
Zanui
Zanui A.Zanui
Di25
Di25
Zanui
Zanui A.Zanui

Phil S.

Phil S.South East Queensland, QLD

  • 3 reviews
  • 1 like

Complete rip offs buyers beware

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui
I.C.

I.C.South East Queensland, QLD

  • 4 reviews

Fantastic rug

published

Just wanted to say that I'm very happy with my new rug-arrived today, only a few days after placing the order! It is just like pictured on the site. Excellent price for the quality. I'm so happy that I wish I'd ordered 2 !!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Michelle

MichelleORANGE

  • 2 reviews

Bullsh!t communication and lost money

published

Order products, 2 damaged. Collection for return organised but they showed up three days late. The next day after product finally picked up I receive email saying no refunds/credits will be processed.
No product and no money was refunded, no store credit and no replacement. Now Im out of pocket and no one gives a sh!t.

Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Zanui
Zanui A.Zanui

Peter

PeterSouth West, WA

Very Bad Experience

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Frustrated

FrustratedSydney, NSW

  • Verified customer

Company is in Administration (insolvent)

published

Product delivered totally different from what is displayed on website. They arranged to collect the product back (unopened and in original packaging) but after many promises of a refund, I have been informed they effectively have no funds to process the refund. Neither can I order other other products in lieu despite the functioning website. ***BUYER BEWARE***

Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
See all answers
3 comments
Zanui
Zanui A.Zanui
Frustrated
Frustrated

Heard nothing from Zanui. All I am being pointed to are the administrators whom have been brought in to sell the business (and apparently now sold) and am being ranked as an unsecured creditor.....and will be refunded if there is any proceeds left.

Zanui
Zanui A.Zanui

Chaz R.

Chaz R.

  • 3 reviews

Company is in Administration: Still accepting orders but can't necessarily fulfill them

published

I ordered a number of items last week. Yesterday one chair from a set of two I purchased arrived. I emailed today to ask where the second chair is and they advised it is unlikely this order will be fulfilled and are currently unable to process returns, credits or refunds.
I can't find any information online about them being in administration but this is what their email said. Comments turned off on their Instagram account.
Surprised they're still accepting orders during this time.

Product Appearance Not as advertised
1 comment
Zanui
Zanui A.Zanui

Gail

GailMid North Coast, NSW

  • Verified customer

Rip off

published

Like others, I ordered 3 weeks ago and am now told they're having problems and won't receive the order, they just kept blaming the supplier. They refunded the freight $9

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
5 comments
Gail
Gail

Amazing how their won't connect now.

Zanui
Zanui A.Zanui
Gail
Gail

Hi there, this had been going on since the beginning of September, please settle it ASAP

The reviewer stated that an incentive was offered for this review

Company is bankrupt DO NOT ORDER

published

Item not received and was told it was lost by Auspost and was being traced. Now I am told no refund as Zanui is in hands of administrators. Do not order from this company.

Return Claim MadeYes
1 comment
Zanui
Zanui A.Zanui

Amazing customer service, great product

published

Fast response to my enquiry was extremely informative and helpful. Very satisfied with the quality of my product aswell. As always a great experience shopping here. I will be back!

Product Quality
Shipping
Product Appearance As advertised
1 comment
Zanui
Zanui A.Zanui

Karen M.

Karen M.Sydney, NSW

CROOKS IN LIQUIDATION

published

Ordered from Zanui 3 weeks ago took my money order never despatched. Many emails to customer care only to find out yesterday administrators had taken over no refunds for orders prior to 28/10. A lot of small businesses are owed money by Zanui. My advice do not order through this company...disgusting!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Unhappy customer

Unhappy customerGreater Melbourne (Inner), VIC

Crooks. In administration but still taking orders.

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Jolly

JollySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Lost my money. Zanui is bankrupt

published

I ordered on 17/10/19 and dis not recieve the product. I recieve an email on 29/10/19 advising Zanui has gone into administration. Do not place your order here. Lost money.

Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Sara

SaraGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Terrible customer service, probably they have no one serving as customer service!

published
Return Claim MadeYes
Warranty Claim MadeNo

Page 1 of 58

Questions & Answers

moo

mooasked

What are the quality and feel of the 100% pure linen sheets, also is the white an accurate pure white?

1 answer
Zanui
Zanui A.Zanui

Hi there Moo, thank you so much for your question! We have over 50,000 items available on the website so we would need the specific item you're referring to so we can provide you with an accurate response. Please pop our friendly care team an email at customer@zanui.com.au and we would be happy to help. Please remember to include the name or a link to the linen sheets in question so we can ensure a prompt response for you. Best wishes, Zanui Team


Maryam

Maryamasked

Hi,
How can I track my order?? I want to know when I’m gone recive my order????? There is no track number with my order confirmation. Everytime O go on the website it just gives me the order details. I want to track it, how can I do that?????????????????????????

1 answer
Zanui
Zanui A.Zanui

Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to customer@zanui.com.au along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!


Jen C

Jen Casked

Hi, I'm wanting to order two barstools but won't be home when they are delivered due to working full time. Will they be taken to my local post office or will I have to collect from elsewhere? I'm in WA…. thank you :)

2 answers
Glenis H
Glenis H

I can’t say definitively but mine were left on the veranda in my absence. Probably depends on you instructions on delivery

Zanui
Zanui A.Zanui

Hey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on customer@zanui.com.au. Hope this helps, Zanui Team


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