Reviewer Photos & Videos
Product wasn’t suitable but the service was first class
I received very professional service from Carla who kept me constantly updated while liaising with suppliers. The product was not suitable but the service and follow up was first class, definitely continue to shop with Zanui, thank you:)
Really nice bed frame. A couple of the parts arrived a bit damaged (not the structural parts, those are solid. Just parts of the headboard and the drawer frame). But help from customer service was great and they're sending out replacements to me with no fuss. Carla was very kind and sent regular updates about the progress of the resolution. I'm very happy with the service here :)
Customer service was great
After sales service was quick, professional and friendly, MJ solved my issues promptly and was extremely helpful, definately confident to buy from them again
Easy Homewares Site - for ordering & delivery
I choose Zanui for all my homewares as I know quality is excellent & delivery is seamless. They often have better prices than other websites which is a bonus.
A little hiccup
Love my stools … one stool arrived damaged but all was resolved promptly and replacement sent . Excellent customer service by Josie
Carla at Zanui was incredibly helpful, communication from start to finish was a breeze with a change of mind return.
Beware regional shipping costs
Don’t buy from Zanui if you live in a regional area. They charge you a fee to deliver to your address but they will only deliver as far as the nearest courier depot (and that’s not the original courier, it’s a freight forwarding company). Then you have to spend your time & money driving to pick it up. And yet you have paid for full delivery to your address? In my case the difference in cost was $91+ but I then had a 1.5 hour round trip to pick it up from the courier depot. And when I called their ‘customer care’ team, [Name Removed] was rude, u...nwilling to listen to my concern, he talked over me and then said they could not help me at all - I needed to take it up with their courier company. Not good enough Zanui - you need to sort this out with your logistics team, not expect your customers to do it.
Exceptional customer service
Item was slightly damaged, Carla sorted it out hassle free for me, great customer service is not dead thanks to Carla who was helpful & more than happy to help.
It’s exactly what I wanted
The quality of the product is very good
Easy to assemble
Instructions are well written a picture of the finished product would be helpful
Great Customer Service
Have purchased several items from Zanui and they always arrive promptly with no fuss. When one item was damaged reported it straight away and Mike got back to me very quickly and arranged a replacement - no worries at all. They were very easy to deal with and kept me informed of the progress. I have been very pleased with all my purchases, and their great service.
Zanui have been great to deal with. In regards to an issue I was having, Carla took care of everything for me. She kept me in the loop every step of the way and made it all very easy. Would recommend!
Great solid timber entertainment unit.
Product was as per image and desciption. It was delivered into our loungeroom and was well packed with no damage.
Customer service outstanding
We ordered 4 kitchen items and followed up on delivery schedules, before we even received the automated response from Zanui, Mike in customer service had responded and subsequently followed up on each stage of dispatch and delivery. Well done Mike customer service in any company is a must and they are lucky to have you.
I made a mistake in my order - Carla helped me sort it. I can now order what I meant to in the first place - Cheers!!
Great looking and stylish
Easy to choose as many options available. Great looking chairs and so comfortable. Look classy and sophisticated. Easy to assemble. Great quality.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
Is there anyone that can come out and put wall unit together for me please?
Get an answer from our members and Zanui representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses and Sofas|
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