Zap & Shine Crew
Verified10 reviews
Best in business. Excellent customer service, value for money. Try once, you won't regret.
Great customer service and communication, very happy with the result. I thought I needed to replace my carpet but I had it stretched and cleaned by zap and shine crew and it looks like brand-new. Would highly recommend them!
⭐⭐⭐⭐⭐ I honestly can’t believe the amazing work done by these guys! The quality, attention to detail, and professionalism are second to none. Truly the best in the business, the best in town, and honestly, the best everywhere! They went above and beyond my expectations, and I couldn’t be happier with the result. If you’re looking for quality… Read more
service and people who genuinely care about their work, look no further.
Highly, highly recommend them!
I had someone come before but these company did really good job cant even tell there was a patch there
Excellent service. Very professional and friendly, carpet came out like brand new. Highly recommended
They are the best in the town. Plz go for them.
Best Cleaning company i have ever had..best staff support as well.
Arrived on time as booked. The technician was polite, professional and considerate. This was a deceased estate clean. We could not have asked for any more from the team. Highly recommend Show reply
Did an amazing job extremely happy with the results. Cant even see the repair Show reply
1. The technician told me that they don't guarantee to remove stains from upholstery. Then, why am I paying you? 2. The technician cleaned a large lounge cushion, then sat it on my rattan coffee table leaving water damage and buckling the rattan… Read more
top. 3. The technician told me he'd finished the job. After I inspected the work, I saw that he hadn't even cleaned the frame under the lounge cushions, the sides or the back of the lounge. I had specifically told their salesman that I needed the frame done. The technician said that the lounge frame could go mouldy if it doesn't dry properly before using it, and that'swhy the technician didn't fo the frame. What a poor excuse for laziness and a bad job. Of course I'm not putting the cushions back on until it's dry. 4. I'd sent photos of the damage to the coffee table to the owner. No response. 5. They tried to overcharge me, saying that it was GST on top. I'd received a quote stating that the price was "all inclusive", so I wasn't falling for their money-hungry antic. 6. The owner called me and said "WHAT'S YOUR PROBLEM?" Who speaks to a customer that way? 7. The owner said that he'd have a chat to his so-called technician about the lack of service. I asked him about the coffee table, and his words were "WHAT DO YOU EXPECT ME TO DO ABOUT IT?" I told him that I wouldn't be paying until I can have the damage assessed by a specialist, and threw the technician out of my residence. GOODBYE, AND GOOD RIDDANCE...
Follow-up · Since my last review, I haven't heard anything from these people. The carpet isn't clean to an acceptable standard, and the top of my cane coffee table is warped. Needless to say, Zap & Shine did not get paid. To answer your questions: No. The quote was not explained to me, at all. Yes. The booking process was easy. Too easy. The owner was overly… Read more
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Natalie, thank you for taking the time to… Read more (+1 reply)