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Worst online shopping experience
Very disappointed with the Zavvi service, probably the worst I have experienced. The order took over a month to be dispatched with no other advice (one email) to say it was in dispatch. It too another 2 1/2 week to be sent. I contacted Zavvi by email and Messenger and dealt with a number of staff members who assured me the ordered had been cancelled but this was not true. This was a birthday gift and still on it's way so too late for the birthday. I will not use Zavvi again.
Don’t use them , items don’t arrive.
My order was sent to the wrong address as I apparently supplied the wrong postcode , first they said they would refund me or get the item
resent . Then told me few days later that it was delivered, I said it wasnt.
On checking tracking wasn’t even delivered to apparently wrong given postcode 3023 Caroline Springs that was apparently given instead of 3212 Lara.... No was delivered to Box Hill 3128 ??? Really ! What a joke, stay clear.
I purchased from an Australian site, with an Aussie suburb in it the item said it was in stock. And cash would only be taken out from my acct once goods were ready to be shipped.
Well! Money was taken straight away good I thought item will be here in no time. 2 weeks later still no item. So I emailed them where are my goods I was told it (t-shirt) was being hand printed in the UK. So the item wasn’t in stock and ready to ship nor was it an Aussie company. That same day I said I wanted my money back and to cancel the order. No sooner had I press...
Don’t buy from them
Purchased items from them back in June 2020, have only received one item since then and the box it came in was crushed and not packaged well, have still not received the other items and have since been told I need to cancel them as they can no longer send them, I have done this and I am still waiting for my refund of over $200
Item arrived at last
I ordered a limited edition vinyl LP because the price was excellent. It didn't arrive by the due date so waited another 2 weeks then emailed customer service. They replied within 48 hours and said to wait until another date. Good news my order came before the new date and it was well packaged and in great condition. So a part from the delivery delay. I am very happy with my purchase and with Zavvi communication and customer service.
No Refund or replacement
Whilst Zavvi has some great items, almost half of what I have ordered over the past months has either not arrived, or was damaged. In almost every case of delivery, it took between 40 and 55 days. And after 40 days, they will not refund or replace - so you will always lose out.
Refuse to refund a cancelled item
I ordered the second round of star wars steelbooks AS SOON as it was posted on their website. I wanted a month after they took payment only to receive an email saying my order is cancelled and i will be refunded in 3-5 days. Its been over a month since that refund email. I send in a refund request, theg never responded, i sent in a second request. After a few days i recieved a vague email saying i have been refunded. After checking my back account twice and providing screen shots are proof, i have had to send a third refund request (with proof)...that they never refunded me. They have not responded to that refund request as well. With this, i am also waitinf for an order that they provide zero tracking with, that was meant to arrive two weeks ago. I won't ever buy from zavvi again.
Do not buy from this company
Ordered a Star Wars figurine to be kept as a collectors item. Took ages to receive my item and when I did the box of the figurine was all damaged. The package is key when keeping things as a collectors item. They said they would give me a refund but I would have to send the item back to them which I found out they are located in the UK and not Australia. Got a quote and shipping will cost $41 to send it back which they will not refund. I will be contacting PayPal to put a complaint in to try and get my money back.
Do not buy from them. They’re NOT as advertised.
I ordered 2 shirts from what was meant to be an Australian website.
Started feeling concerned about my order when I had no shipping details sent. I made the order on 30/12/20, in a message to them 21/01/21 (1 day past the latest my order was due by), they said they had not sent my order until 08/01/21. No tracking number. I had to ask twice before they told me they post from the UK, not Australia. They also said I can message them 30 days after they posted my order, which is 6wks by then. I paid by PayPal and I will be requesting a refund the day after that day passes. I wish I had checked reviews before ordering.
Never use them ever
I orded several blurays and received some of them but not all. One was a box set that cost $135 that was due back in November last year, it's now the 28 of January and still a no show. They sent me a link to put in for a refund but the link didn't work. After several emails of excuses I have given up. $250 wasted and to reorder the boxset through another company cost a lot more as its was limited edition and the value has gone up. Never again.
Stay well clear of Zavvi
Hey my bad I should’ve googled a few reviews first. Bought 4 t-shirts during an end of November sale from Zavvi.com.au as the website stated they were in-stock. Even with Australia Post delays i figured it’s shipping within Australia so they’ll arrive in time for Christmas. Turns out they ship from the UK...what the hell. That little chestnut certainly wasn’t made known at the time of ordering. It’s the 27th of January now and my order says dispatched but still nothing. I understand there’s delays in postage due to COVID but if I’d known I was...actually ordering from the UK and not Australia I wouldn’t have ordered in the first place. In my view this practice by Zavvi is very deceptive and misleading. I won’t use them again and would encourage others to steer well clear from ordering with them. I was just updated by Zavvi that due to 40 days having elapsed from my time of ordering and the fact they have no tracking on their parcels that I will not be issued a refund. When I made a further complaint I was informed that because 14 days had elapsed since the items were dispatched that nil refunds would be issued. Stay well clear of this company and I would treat any positive reviews with immense scrutiny. I’d give them a zero rating if it was possible.
Item Not Delivered
I ordered 6 blu-rays and only received 5 of them. I waited 50 days to contact them presuming that with the blu-rays coming from the UK, Clovis and Xmas time that it would take longer. After contacting them they told me that since it was after 40 days they couldn’t offer a refund or replacement. I won’t be using them again after this and reading the other reviews here
Listed items not actually available
Ordered a t-shirt before the 2020 Christmas delivery cut off. It didn't arrive. Early January I contacted customer service by email (only way to contact them), and received a stock standard response about delivery sometimes taking longer (despite promises of delivery before Christmas) that didn't address any of my questions. Late January they sent an email saying they couldn't find any suppliers who could provide the item and would issue a refund - from an email address you can't reply to! I wouldn't recommend them due to their very poor customer service, and because they list items that are unavailable.
- Verified customer
Horrible customer service, they refuse to replace damaged items
I ordered the 6lp jazz LP's, and box arrived undamaged. 4 of 6 record sleeves were bent an mangled. Zavvi refused to take responsibility, and offered me a refund of $5! The shipping box was undamaged, and the records were poorly packed. Replace the damaged records like a reputable company would do! Buyer beware!!
So disappointing! Would not exchange or refund a faulty item!!!!!
I recently bought a $180 Iron Man helmet for a birthday present. It wasn't opened 3 weeks after it was received and then found out that the helmet had dents on it and didn't close properly. They would not do anything about it as it was outside of their 14 day exchange or refund policy. I will be taking it further with my bank. Do not buy from this company! Very dodgy!
Slow shipping, bad customer service
Ordered some DVDs from them for Christmas presents in November 2020, they arrived mid January 2020. The only response I got from customer service was "shipping can take up to 30 days". Will not use this website again.
Questions & Answers
hi all, trying to buy items on this site but it wont let me check out with PayPal ,also the mobile number for there Sydney office is disconnected ,can`t contact anyone there or overseas, i don`t want to be one of those unfortunate buyers that have had an issue ,thats why i use Pay Pal ,yet i cannot ,can anyone help
I just tried as I always use PayPal and the option popped up (along with checkout securely now, after pay, Gpat and PayPal. Maybe try a different web browser. I am using Safari.
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