Zavvi

Total scam - avoid at all costs. The shirt I paid for was never delivered. I received the dispatch notice but it never arrived. I sent two messages to their customer service and have had absolutely no response Do not order from Zavvi, they take your money and provide nothing in return.

Scam. Ordered shirts for my niece's birthday over a month ago but they never arrived. At first I contacted them and they said the shirts were with the freight forwarder and provided a tracking number, stating the goods would arrive shortly. That was two weeks ago, the shipping company (Postnl) has no record of the shipping number, and when I have… Read more

contacted Zavvi about it again I have heard nothing. Next stop is the ACCC, because as far as I can tell they took the money and ran.

Would not buy from them again. I have purchased an in stock item. The website clearly states that payment is only taken when dispatch will be within 48hours. My credit card was charged immediately however 5 business days later nothing has been dispatched and they cannot give me a timeframe. The website also clearly states that there are “no… Read more

questions asked” cancellations within 14 days of purchase and prior to dispatch. But my cancellation was refused!! TERRIBLE CUSTOMER SERVICE. Best thing I can do is warn others.

Perfect – My product arrived perfectly and on time, I don’t know what everyone is complaining about. Zavvi has great customer support. I contacted them when I was worried about my order and it was sorted out. My item arrived perfectly with no damage and on time. Would definitely shop again

Great!!! – Awesome! Very happy. I ordered two 4K/Bluray boxsets from Zavvi. One shipped from the UK, the other one from the US. Both arrived in Australia in excellent condition and in reasonable time. Will definitely buy from again!!

ZAVVI ZATISFIES – After reading the majority of negative customer feedback, I'm happy to say that I had no such issues. My purchase arrived quickly and was thoughtfully packaged within a sturdy box surrounded by ample air bags for extra protection. ZAVVI also appears to have many Star Wars collectibles not available elsewhere. I would be more than happy to deal with ZAVVI again.

Do not use!! – I’m appalled to say months on we still do not have two items or refunds for either. It has been constant follow up and frustration. I can’t advise enough to not order through this company.

I never received an order- Will not use again – I never received my order. I was sent a tracking code and it would never update on the Royal Post Site. I contacted Zavvi, it took me two tries to get them to respond and they said to wait and Royal Post would update it. It never did. I sent another 2 emails to get a response from them. They said they will look into it. Never heard back from… Read more

the "looking into it". I have been told its now been lost and asked if I wanted a refund, I said yes. The refund has not been actioned. I have now had to send another refund 4 days later.

Disgraceful Return Scam! – Zavvi (Shannon - Returns) BUYER BEWARE! ZAVVI . COM . AU (ZAVVI AUSTRALIA) Are the worst, when it comes to returns and refunds. Shannon from the returns team is negligent and cannot perform her due diligence as a worker for Zavvi. I sent back my 4K Ultra HD Blu-Ray for a refund, they kept my money and the item and kept on spamming me the same… Read more

message - Please refer back to our previous message, which was we will look into it. I wouldn't recommend buying from Zavvi. Ultimately, I had to go through Paypal to get a refund for my damaged item and lose my free time doing so. Going hungry to send the original item back with my own money, which I didn't have, just to get what I paid for originally. Yes they compensated me (after) for the return shipping (once they received it) but are so rude to assume I can afford all these expenses (return shipping costs). They could've arranged a courier to come and pick it up but she was lazy and was having personal issues, from further investigation's.

In conclusion SHANNON you're an evil person, driven by money. You cannot do your job properly, you have no compassion and I hope you find yourself one day in the same situation to know what it feels like. You're an embarrassment and should be ashamed of your behaviour. Kind regards, MK

Scam company – Absolutely a Scam Got ripped off from a refund of $79.99 Never received You're Next 4K Limited Edition Blu Ray that was cancelled never got a full refund from them ever

Awful Awful Company – Ordered two tshirts after 10 days of no shipping i contacted them, they said there had been an issue and were now sending after 20 days of no shipping i asked for a refund, they said they cant do that as item is about to be shipped now on 28 days, no shipping notification, no tracking number, no refund available biggest mistake ever ordering from these. avoid like the plague!

Absolutely crap company – Ordered with it say 3 to 5 business days delivery, paid 14.99 for this and 6 dayz later still haven't even been dispatched and now all my emails get sent back to me. Mailer demon, so they either have blocked me or there just straight up dodgie. Lession learnt

Dont trust their delivery dates – They stated I would receive the product ( I ordered for a childs gift) within 3-5 days. It has now been 12 days and still no sign of it. Useless.

OUTRIGHT THEFT – Ordered 3 t shirts. Stated 5 days shipping time at checkout. A month later they hadn't been sent. The only way to contact them is to open an account with them which I begrudgingly did. Requested a refund multiple times as I bought a similar item in the meantime. Request was ignored and item sent. I received it weeks later and one t shirt was… Read more

missing from the order. Again requested a refund multiple times. They ignored my request for refund and stated in multiple communications that a replacement shirt was being sent but they never sent it. Recently I was assured that I would get a refund but I didn't, then the next communication said they would send a replacement shirt despite me demanding on multiple occasions for a refund. So it has been almost 3 months since I placed the order and I am still yet to either receive the full order or get a refund. CRIMINALS.

No communications – I have investigated this company and found that ZAVVI are bellzis.com. I went to order the Air Blower - super Jet Fan V.2 at the bottom of the website there are all the payment options like visa mastercard PayPal and a couple of others. On checkout I wanted to pay via PayPal but there was no option for it. Instead they wanted me to pay via visa or… Read more

mastercard. I wouldn't give out my card numbers. So I emailed customer service. I asked why no PayPal option.. No PayPal no sale. They have not replied to me. Scam Adviser rate them 1/100. One being untrustworthy. So be careful dealing with this mob

Customer service nonexistent – After having a preorder for 4 months they cancelled when it was due for delivery because of an incorrect price that was advertised. No prior warning given and when I asked them to reinstate the order their customer service advised that once cancelled an order cannot be reinstated but I can reorder if I wish! Hard to do when it’s now sold out everywhere! Do not trust them

Stay Well Clear!! SCAM COMPANY – Where do I start with this terrible company. I placed a pre order for a starwars item in February 2022. I have been asking for regular updates. Was assured it was on its way. Last week I received an email saying there was a change of ownership and unfortunately they had to cancel my order which in itself is disgusting and unprofessional. I have… Read more

since tried to get my $200+ refunded only to be told I never paid them any money so won't receive a cent. I paid with afterpay and have all the transactions from them and the credit card deductions. Yet apparently I didn't pay. There are no phone numbers to call them and they haven't responded to my latest email. Stay away from them. They suck! If anyone from Zavvi bothers to read this Do better. Contact me and give me my money back. Stop stealing people's hard earned money.

I agree with the others, they are scammers – I ordered a t-shirt for my daughter and when the due date past and the tracking number did not work, I emailed customer service. They agreed that it had been lost in transit and they would send another. I received another tracking number which would not work, but again had to wait another month before I could question the delivery. I have asked for a refund but doubt that I will get it.

SCAMMERS!! BEWARE!! – They take your money and don't provide any products. I ordered a hoodie for my partners sons birthday, they gave me a reasonable time frame it would be delivered in. That time has come and gone and by the looks of all the other reviews I have been scammed!! I have just closed the bank card used to pay as I don't want them having my details. The… Read more

emails received when I enquired many times on the whereabouts of the gift look like autobots. Please don't become another victim of these morons!!

Zero stars if I could.

Zavvi stay away – My review to Zavvi: Zavvi, I don't leave feedback for online stores as my experience is almost always positive. However, my experience with your company was so poor that I was compelled to leave you feedback and pass this on to others who were looking to purchase from you. 1. Your website leads people to believe that you are stationed in… Read more

Australia which is evidently not the case. 2. Your dispatch and shipping times are an absolute lie. I required the jumpers I purchased for an event, well in the timeframe of your promoted dispatch and shipping time, and it was delivered after the event. This is extremely disappointing. 3. The quick response from your team is the only star you'll receive but their generic response and inability to actually help is poor. When I asked for a refund, well after dispatch and shipping timeframes, it was ignored. 4. The quality of the jumpers I received were poor. Logo's were printed on an angle and the prints themselves already look washed out and faded. For the price you charge, this is extremely poor. My recommendations to all who ask about Zavvi, and my online feedback on other websites, will be not to trust Zavvi as a supplier and to steer clear at all costs! You are honestly the worst company I have dealt with.

Liars do not buy from this company WARNING – I place a preorder with this company in August 2022 with an advertised delivery date of October 2022. The date came and went with no stock dispatched. I have contacted the company about 10 times asking for updates and requesting a refund. They stated several times that they would process it through only to now be told after not receiving the… Read more

refund that they didn't take payment. I have proof that they took payment from afterpay. DO NOT BUY FROM THIS COMPANY. I am taking this further.

A month later and still waiting – I did an order of 3 tshirts a month ago and they still haven’t arrived. Apparently they were “lost” so new ones were sent… the estimated date they were due to arrive has come and gone. I’ve contacted Zavvi and asked for a refund which they just replied the package is on the way. So now I’ll go through my bank. Do not buy anything through this business- they are a joke.

Absolutely disappointing – I ordered a dvd through Zavvi, that was available at the time, but was happy to wait. Then it was cancelled by Zavvi. So I brought elsewhere. Then they charge me for the cancelled item and sent it to me. I have returned the item, which they have now received but not give me a full refund, which they seem to refuse to give, they make up a stupid… Read more

excuse but yet,it was there mistake. They won't own it and have not taken into count the customer. I now believe this company is a scam. I recommend anyone looking at buying anything from this company, please think twice. I will never recommend this company to anyone. Bad service, bad company. Do not recommend.

Zavvi -- pleasant and timely communication but a bad customer experience – I purchased from Zavvi back in July 2022, spending close to $200. Then I went overseas for a wedding. Then I came home to care for an elderly relative. Then I went overseas again. Then Christmas happened. Now it’s January 2023 and it suddenly occurred to me last night that my Zavvi purchase has never been delivered. After I eventually worked… Read more

through the convoluted process of sending them a message via my online account, to my great surprise they responded in less than an hour. But while the tone of the response was pleasant enough, they advised that they “operate a 40-day policy in which we ask you to please make contact to let us know that your order has not arrived”. No, they did not ask me to do that, nor did they advise me that this was their policy. Nowhere and at no time. Not during the order session. Not in any email communication from them. Neither in any of their Terms & Conditions. Last night’s response continued, “As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement”.

I’ve just now revisited the order process, and note that the only available option for delivery is “Tracked Delivery. Delivered within 14-15 working days. A$14.99. Receive updates to monitor the progress of your delivery”. Nothing was ever sent to me to enable tracking, nor any updates to “monitor the progress of [my] delivery”. Further, no attempt was made by last night’s respondent to clarify or confirm those tracking details, which presumably would’ve been available to them at the time. I order online and have stuff delivered — often from the UK — all the time, and this has never happened to me before. I always received order confirmations, tracking information and delivery notifications. For this sender to have no reference to any of this is very odd, even when I concede it’s taken me six months to ask them about it.

I was hesitant about initiating this order in the first place as it’s difficult to find many details online to support the legitimacy of this company, and there are loads of negative reviews of their service and delivery standards. So after this experience, I did some digging and found that one of their published UK addresses is a building at Manchester Airport. To be fair, I wouldn’t know if it’s typical for UK companies to base themselves at airports? I then found that their Australian address is a residential apartment block in suburban Sydney. Additionally, the only reference to contact options for Zavvi Australia is a postal address in Norwich UK, and an email address for the parent company (The Hut Group). And the description for having initiated transactions with Zavvi Australia references a skincare company.

After discovering all of this, I wrote back to them, asking where and when I was advised of this 40 day policy. I confirmed that I’d scoured their website and their published Terms & Conditions from start to finish, but couldn’t find any reference to it anywhere. I also advised them that links to their Help/FAQ page don’t actually work, so I’ve no way of further searching for myself. They again responded within the hour, but this response was very different: “Thank you for getting in touch to request a refund for <order number>. I have requested for this to be refunded back to your original payment method which usually takes 3-5 working days. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.”

Well thank you so much <person #2> of the Zavvi Australia Customer Care team. If only your colleague <person #1> had offered the same kind of customer-focussed response, I probably wouldn’t be writing this review.

I don’t usually look at the contents of negative reviews online, I mostly just base my opinions on the volume of star ratings. However the number of 1 star reviews for Zavvi on this very website is more than six times the total number of 2-5 star ratings combined, so I had to read some of them.

I don’t mean to suggest that Zavvi is a dodgy operation, but my customer experience — along with the experiences of the other 258 customers who’ve posted negative reviews here — has left a very bad taste in my mouth. In fact, so much so that I’ve decided to not buy anything from them again.

From here, I'm only left to wonder: will I ever actually receive the refund they’ve promised to send me, within the 3-5 working days they claim it usually takes for refunds to arrive?