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Zavvi

Zavvi

1.4 from 51 reviews

Reviews

(4)
(1)
(0)
(2)
(44)
  • Product Quality
    2.2 (16)
  • Return Claim MadeYes (6) · No (11)
  • Shipping
    1.9 (14)


Horrible! Stay away from this website!

published

Wish I could give them less than one star! Horrible customer service! Wrong item delivered and after nearly 2 months I still haven’t got my money back! Do yourselves a favour: stay away from this website! Overpriced and pathetic quality!

Product Quality
Shipping
Return Claim MadeYes

LeeMarq

LeeMarqGreater Melbourne (Metropolitan), VIC

Great prices for movies

published

I decided to take a chance knowing that they are a UK based company. Everything went perfectly. My in stock Blu Ray showed up exactly 2 weeks later from date of order. I then put in another order for 2 Blu Rays, and they both arrived as separate packages 2 weeks later. Prices good. Items arriving. No complaints.

Product Quality
Shipping
Return Claim MadeNo
DPR

DPRSouth East Queensland, QLD

Awful Company

published

First things first, this company is NOT based in Australia; they're basically a middleman for Amazon UK. They don't ship orders and keep your money! I ordered a blu ray from them ($70) over a month ago and now it's become a nightmare to get my money back. I have contacted the ombudsman as I think this company is pretending to operate out of Australia when they are not.

Product Quality
Shipping
Return Claim MadeYes
Ryan

RyanPerth, WA

Great place to buy movies from

published

Have been ordering from zavvi for a few years now never had a problem. They are cheap and stock stuff i can't get in australia they do take a while to get things shipped here as everything is dispatched from the UK but have never had a problem.

Product Quality
Shipping
Return Claim MadeNo

Francois

FrancoisMetropolitan Adelaide, SA

Horrific service

published

Sent me the wrong dvd - then wont replace it or reimburse me as they wanted to see a photo of myself with the iincorrect item I returned! ; like talking to a brick wall. Horrific service. stay away


Melissa734

Melissa734Canberra 2600, ACT

  • 2 reviews

Worst experience ever - Avoid

published

I'm basically just repeating all the other 1 star ratings. Major delivery times, missed Christmas altogether, terrible customer service and offered me 10% for damaged item. AVOID AT ALL COSTS.

Product Quality
Shipping
Return Claim MadeNo

Andrew L.

Andrew L.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Lies about shipping times, poor quality products, don't respond to customers.

published

We only bought from this seller because they promised a short dispatch time of 2 days. The item had still not been dispatched 20 days later and failed to arrive for Christmas. The seller only responds to our emails with generic copy and paste responses.

Product Quality
Shipping

Nathan

NathanGreater Melbourne (Outer), VIC

Worst company I have ever dealt with!!

published
Product Quality
Return Claim MadeYes

Scammers!!

published

Do not use them. They don’t send items ordered and then say they will refund but never do! Appalling service. Plenty of reviews confirming this. I have contacted them on 6 occasions and they still haven’t refunded.

Product Quality
Return Claim MadeYes
Kellie Smith

Kellie SmithSydney, NSW

  • 2 reviews

No stars! Rubbish!!

published

The worst online ordering experience I have ever had. I placed my order on the 11 December in hope for a Xmas delivery. I also made payment on this day. I still have not received my order and the worst part is they will not respond and tell me where my order is. I have asked for a refund and again no response. I shop a lot online and have never experienced the lack of service as I have with this company. How does a company like this stay in business that is the question.


If I could give zero stars I would

published

DO NOT order with Zavvi.... it's a total waste of time, money and energy.... My order on 4.12.19 still has not been dispatched and despite numerous requests for a cancellation (it was supposed to be a Christmas present) I keep getting the same repetitive response of it taking '3-4 working days to process the request' (it's been 12 days since I first requested the refund)....


Raymond B.

Raymond B.Western Australia

  • Verified customer

Never Again Zavvi

published
Shipping
Return Claim MadeNo

willis

willis

  • 2 reviews

BE CARFUL

published

This is a shame website. Do not go here stay away - keep your money and buy local from a shop where you can take it back with a receipt ect - this is a SCAM. Looks great, heaps of variety - if its too good to be true, it usually is. Im trying to get my money back as I've been waiting 2 months for the product haha stupid me.
Its a scam website and should be shut down. Shame on you Zavvi. Shame on the people working for you. P.S - use paypal to beat these scammers.

Product Quality
Shipping
Return Claim MadeNo

rampant80

rampant80Greater Melbourne (Outer), VIC

  • 2 reviews

Avoid like the plague

published

These people have zero conscience and zero customer service. If you buy from here you will get your purchase "eventually" if at all. I cant warn you enough, take your hard earned elsewhere.

Product Quality
Shipping
Tahlin

TahlinMetropolitan Adelaide, SA

  • 2 reviews

Don't bother

published

Wish I had thought to check for reviews of this place before ordering. Items come from the UK - not AU. That doesn't bother me so much as the postage times. According to their website, 4-9 business days to be delivered if you pay for tracked delivery. It didn't even leave the UK in that time frame - let alone arrive in AU.

Shipping

Terrible customer service and shipping

published

Wish I read other reviews before buying here, don't waste your time on this site as their shipping times are inaccurate and customer service is pointless. Would give 0 stars if I could.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Stay away from Zavvi.com.au

published

Read other reviews, judge for yourself if you receive items damages, late or missing completely you were warned.
They have zero customer support, or saying -
Can you please drop me a message on your account, ask to speak to "WHOEVER" and I will look into this.
Nothing will come from this, except to take your money.
If they ask for you to return the item back to the UK (The Hut Group) aka Zavvi they will not collect from the Royal Mail Depot, so the item is returned back to YOU. So I do not advise this !

Product Quality
Return Claim MadeYes

Appalling customer service!!!!!!!!!

published

Such a bad experience!! I am so disappointed I spent any money with this company. Their customer service is absolutely terrible. They do not care about their customers. Do not recommend!! At all!!!!!


WayneKerr

WayneKerr

  • 3 reviews

Top notch!

published

I was sceptical considering the amount of bad reviews posted on here. It's definitely not located in Australia. It ships from the UK. That was a downside but I was pleasantly surprised by the fast international delivery. I ordered on the 13th November and received my package today on the 29th. The quality and uniqueness of the items are bought are fantastic!

Product Quality
Shipping
Return Claim MadeNo

Jimi

Jimi

  • 4 reviews

Not Australian

published

This is a UK based site. Products ship from UK and do not take 5-10 days as stated on their site. I am still waiting on a product, and I have since been told it could take up to 30 days. They cannot provide a tracking number either. Buyer beware.

Product Quality
Shipping
Return Claim MadeNo

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Questions & Answers

Suzanna

Suzannaasked

What is a contact number or email that is vailed. Im getting real pissed off

1 answer

You can only send a message to their customer service team.
They provide no phone number to ring, or their address (which doing a google search turns up to be vacant land).


Get an answer from our members

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