Horrible! Stay away from this website!
Wish I could give them less than one star! Horrible customer service! Wrong item delivered and after nearly 2 months I still haven’t got my money back! Do yourselves a favour: stay away from this website! Overpriced and pathetic quality!
Great prices for movies
I decided to take a chance knowing that they are a UK based company. Everything went perfectly. My in stock Blu Ray showed up exactly 2 weeks later from date of order. I then put in another order for 2 Blu Rays, and they both arrived as separate packages 2 weeks later. Prices good. Items arriving. No complaints.
First things first, this company is NOT based in Australia; they're basically a middleman for Amazon UK. They don't ship orders and keep your money! I ordered a blu ray from them ($70) over a month ago and now it's become a nightmare to get my money back. I have contacted the ombudsman as I think this company is pretending to operate out of Australia when they are not.
Great place to buy movies from
Have been ordering from zavvi for a few years now never had a problem. They are cheap and stock stuff i can't get in australia they do take a while to get things shipped here as everything is dispatched from the UK but have never had a problem.
- Verified customer
Lies about shipping times, poor quality products, don't respond to customers.
We only bought from this seller because they promised a short dispatch time of 2 days. The item had still not been dispatched 20 days later and failed to arrive for Christmas. The seller only responds to our emails with generic copy and paste responses.
Worst company I have ever dealt with!!
Should have also read reviews first like many other posts!
Ordered the Lord of the Rings Limited Edition Coin set, and it was missing the FRODO coin, had 2 Bilbo coins! You would think that would be something easy to fix! I keep getting we're looking into the issue, well get back to you in 72hrs, auto response almost everytime!
I have now received a response saying sorry for the damage, would you like a 10% refund!? NO I F'in wouldn't, I want the damn FRODO Coin!
What should have been a VERY easy fix, and basic customer service to resolve is turning into a brain melting nightmare!
'[name removed]' know doubt a fact 'customer service' agent is beyond hopeless at comprehending such a simple problem!
No stars! Rubbish!!
The worst online ordering experience I have ever had. I placed my order on the 11 December in hope for a Xmas delivery. I also made payment on this day. I still have not received my order and the worst part is they will not respond and tell me where my order is. I have asked for a refund and again no response. I shop a lot online and have never experienced the lack of service as I have with this company. How does a company like this stay in business that is the question.
If I could give zero stars I would
DO NOT order with Zavvi.... it's a total waste of time, money and energy.... My order on 4.12.19 still has not been dispatched and despite numerous requests for a cancellation (it was supposed to be a Christmas present) I keep getting the same repetitive response of it taking '3-4 working days to process the request' (it's been 12 days since I first requested the refund)....
- Verified customer
Never Again Zavvi
So ordered a T-Shirt on the 5th Dec for a Xmas present. Dispatch estimate was the 9th Dec. Contacted Zavvi for an update on the 11th Dec as to why it was not sent yet. Dispatch shortly was the message - it's at the warehouse. Well it's now the 24th Dec and I requested a cancellation as it has not even been dispatched. Zavvi have refused as they are saying its at the warehouse ready for dispatch. Lies! They have basically taken my money for an item they never had in their possession to sell and are stringing me along until they get it fro...m the supplier. I have bought many items from Zavvi in the past and never had this issue. Lesson learned - won't buy from again. If this was an Australian company they probably just broke Australian Consumer Protection laws, but no they will hide behind the fact they are UK based.
This is a shame website. Do not go here stay away - keep your money and buy local from a shop where you can take it back with a receipt ect - this is a SCAM. Looks great, heaps of variety - if its too good to be true, it usually is. Im trying to get my money back as I've been waiting 2 months for the product haha stupid me.
Its a scam website and should be shut down. Shame on you Zavvi. Shame on the people working for you. P.S - use paypal to beat these scammers.
Wish I had thought to check for reviews of this place before ordering. Items come from the UK - not AU. That doesn't bother me so much as the postage times. According to their website, 4-9 business days to be delivered if you pay for tracked delivery. It didn't even leave the UK in that time frame - let alone arrive in AU.
- Verified customer
Stay away from Zavvi.com.au
Read other reviews, judge for yourself if you receive items damages, late or missing completely you were warned.
They have zero customer support, or saying -
Can you please drop me a message on your account, ask to speak to "WHOEVER" and I will look into this.
Nothing will come from this, except to take your money.
If they ask for you to return the item back to the UK (The Hut Group) aka Zavvi they will not collect from the Royal Mail Depot, so the item is returned back to YOU. So I do not advise this !
I was sceptical considering the amount of bad reviews posted on here. It's definitely not located in Australia. It ships from the UK. That was a downside but I was pleasantly surprised by the fast international delivery. I ordered on the 13th November and received my package today on the 29th. The quality and uniqueness of the items are bought are fantastic!
This is a UK based site. Products ship from UK and do not take 5-10 days as stated on their site. I am still waiting on a product, and I have since been told it could take up to 30 days. They cannot provide a tracking number either. Buyer beware.
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