Ordered a board game from their Australia shop, waited 6 weeks for the package to come from their overseas warehouse and instead of the board game they sent a bottle of chocolate sauce, and now they won’t even give a refund but expect me to trust them and wait again
Wouldn’t ever deal with them again
I've heard a lot of hit or miss stories about Zavvi, most of the negative comments seem to be about how long stuff takes to arrive or customer service, so I decided to risk it for a sweet little 4 for $40 deal.
The package was on my doorstep 14 days later. During COVID 19.
So yeah, I'm pretty damn happy with my experience.
NOT IN AUSTRALIA
Zavvi makes it look like they are in Australia and that your delivery will arrive between 7-10 days.
I purchased a birthday present 1 month before I needed it and it did not arrive in time as shipping is from Europe. Very misleading and dissapointing.
Zavvi - Another bog standard ripoff merchant.
It’s seven weeks since I placed my order and paid in full. To date, my purchase has not been delivered.
To add, what does not help Zavvi and their already questionable service and reputation, is while requesting my refund, I am told to download and print the Zavvi Missing Item Form, then scan and return. The problem is, I do not own a printer and because of our countries Covid19 restrictions, I cannot access our public computer printer services / facilities. A rather important situation Zavvi has overlooked and dismally fails to appreciate. A ...situation I have no doubt is similar around the world. Nonetheless, in my efforts to claim my refund, Zavvi continues to delay, play dumb, be inconsistent with their messaging and with-hold a refund which in reality, is money that belongs to me and is not theirs. Unfortunately, after 7 weeks of waiting for my purchase and my experience of what really is Zavvi’s dodgey customer service, I’ve now realised Zavvi are another bog standard ripoff empty warehouse merchant, who does not act in good faith. And this is evidently and especially so, when, faced with having to refund money that is not theirs. In short, Zavvi are nothing more than a pack of thieves. A total scam!!!!! Avoid like the plague!!!!!
Six weeks later, still no items.
After 6 weeks, my order still has not been delivered. It is now a month after the ETA date. Let's be realistic - Zavvi has descended into an online scam at this point. You might as well set your money on fire for all the good it will do. Order anywhere else, you'll regret purchasing with Zavvi.
still no joy..........too the world
hi again ,never got a response from Gracie re problems with using Pay Pal ,after a long conversation with them their computer secuity failsafes have come to play with them to protect me ,apparently their are issues with them , 3 of us have tried to use the site using paypal and none went through nor the WOOT site which is the same ,Pay Pal tell me there is a problem with the site and will not let us use it ,thats a number of us ,can Gracie please explain to us these issues or get onto Pay Pal to find out ...thankyou
Horrible! Stay away from this website!
Wish I could give them less than one star! Horrible customer service! Wrong item delivered and after nearly 2 months I still haven’t got my money back! Do yourselves a favour: stay away from this website! Overpriced and pathetic quality!
Great prices for movies
I decided to take a chance knowing that they are a UK based company. Everything went perfectly. My in stock Blu Ray showed up exactly 2 weeks later from date of order. I then put in another order for 2 Blu Rays, and they both arrived as separate packages 2 weeks later. Prices good. Items arriving. No complaints.
First things first, this company is NOT based in Australia; they're basically a middleman for Amazon UK. They don't ship orders and keep your money! I ordered a blu ray from them ($70) over a month ago and now it's become a nightmare to get my money back. I have contacted the ombudsman as I think this company is pretending to operate out of Australia when they are not.
Great place to buy movies from
Have been ordering from zavvi for a few years now never had a problem. They are cheap and stock stuff i can't get in australia they do take a while to get things shipped here as everything is dispatched from the UK but have never had a problem.
- Verified customer
Lies about shipping times, poor quality products, don't respond to customers.
We only bought from this seller because they promised a short dispatch time of 2 days. The item had still not been dispatched 20 days later and failed to arrive for Christmas. The seller only responds to our emails with generic copy and paste responses.
Worst company I have ever dealt with!!
Should have also read reviews first like many other posts!
Ordered the Lord of the Rings Limited Edition Coin set, and it was missing the FRODO coin, had 2 Bilbo coins! You would think that would be something easy to fix! I keep getting we're looking into the issue, well get back to you in 72hrs, auto response almost everytime!
I have now received a response saying sorry for the damage, would you like a 10% refund!? NO I F'in wouldn't, I want the damn FRODO Coin!
What should have been a VERY easy fix, and basic customer service to resolve is turning into a brain melting nightmare!
'[name removed]' know doubt a fact 'customer service' agent is beyond hopeless at comprehending such a simple problem!
No stars! Rubbish!!
The worst online ordering experience I have ever had. I placed my order on the 11 December in hope for a Xmas delivery. I also made payment on this day. I still have not received my order and the worst part is they will not respond and tell me where my order is. I have asked for a refund and again no response. I shop a lot online and have never experienced the lack of service as I have with this company. How does a company like this stay in business that is the question.
If I could give zero stars I would
DO NOT order with Zavvi.... it's a total waste of time, money and energy.... My order on 4.12.19 still has not been dispatched and despite numerous requests for a cancellation (it was supposed to be a Christmas present) I keep getting the same repetitive response of it taking '3-4 working days to process the request' (it's been 12 days since I first requested the refund)....
- Verified customer
Never Again Zavvi
So ordered a T-Shirt on the 5th Dec for a Xmas present. Dispatch estimate was the 9th Dec. Contacted Zavvi for an update on the 11th Dec as to why it was not sent yet. Dispatch shortly was the message - it's at the warehouse. Well it's now the 24th Dec and I requested a cancellation as it has not even been dispatched. Zavvi have refused as they are saying its at the warehouse ready for dispatch. Lies! They have basically taken my money for an item they never had in their possession to sell and are stringing me along until they get it fro...m the supplier. I have bought many items from Zavvi in the past and never had this issue. Lesson learned - won't buy from again. If this was an Australian company they probably just broke Australian Consumer Protection laws, but no they will hide behind the fact they are UK based.
This is a shame website. Do not go here stay away - keep your money and buy local from a shop where you can take it back with a receipt ect - this is a SCAM. Looks great, heaps of variety - if its too good to be true, it usually is. Im trying to get my money back as I've been waiting 2 months for the product haha stupid me.
Its a scam website and should be shut down. Shame on you Zavvi. Shame on the people working for you. P.S - use paypal to beat these scammers.
Questions & Answers
hi all, trying to buy items on this site but it wont let me check out with PayPal ,also the mobile number for there Sydney office is disconnected ,can`t contact anyone there or overseas, i don`t want to be one of those unfortunate buyers that have had an issue ,thats why i use Pay Pal ,yet i cannot ,can anyone help
I just tried as I always use PayPal and the option popped up (along with checkout securely now, after pay, Gpat and PayPal. Maybe try a different web browser. I am using Safari.
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