Zenni Optical

Zenni Optical

 Verified
Zenni Optical
4.0

129 reviews

PositivevsNegative
74% · 9629 · 22%

Return Claim MadeYes · No
Product Quality
4.3
Customer Service
4.2

Reviews

129 reviews
ralph
ralph2 posts
 

zenni progressive lens are dire, dont buy them

Very very unhappy with zenni progressive lens glasses I recently ordered, I got the more advanced version as there basic ones sounded dire, but even the advanced ones are terrible. Very small portion devoted to distance vision have to look up at your eyebrowas, left and right have no correction, just blurry so you cant drive with them, no peripheral vision, mid range in centre is so close to close up reading its useless. Product service was ok but was never informed I could return within 14 days for refund. These would have been returned in a heart beat if I was told. They declined refund as I only found out about returns after 3 weeks. These are going in the bin, Beware people, there progressive glasses are rank terrible! Show details
Product Quality
Customer Service
Denise
DenisePerth, WA13 posts
 

Excellent savings and great quality

I'm very happy with both my specs ordered on Zenni, September and October 2022. The first pair bought are half-rimmed frame, premium progressive multi-focals, with blue screen protection, and transitional lenses. My 2nd pair are multifocal sunglasses for the beach, so I can read & check out the talent, and also see that my bag is safe whilst swimming!
It takes a little time on the app measuring and virtual trying on, but it's quite fun, and once it's done, you may only need to tweak your changes. I paid heaps less than I would've in Australia, and am very happy with the quality. Definitely highly recommend giving Zenni a try. Show details
col
colMetropolitan Adelaide, SA27 posts
 

Used to be good

Unable change eye script.keeps putting thru old.rang service not help.10 yrs used now would not recomment.not aus friendly any more..too hard basket.very sad..if no star would do Show details
susan a.
susan a.
 

Beware of Warranty

While my initial product was good, I had purchase rimless glasses with all bells and whistles, I didn't realise that the warranty for the frame was only 1 month so when they fell apart after a couple of months I was left with a pair $400.00 dollar glasses I couldn't wear. Show details
Brad K.
Brad K.
  Verified
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Foris
ForisMelbourne6 posts
 

Useless customer service after supplying wrong glasses

After waiting 3 weeks, my supposedly multi-vision pair of glasses arrived - as reading glasses only with very close focus. A chat with a Zenni representative was an exercise in bureaucratic frustration. I was offered a refund, less shipping costs - or to return the faulty glasses, before they would decide what to do, which could take months. Worse, they kept telling me the faulty glasses probably were multivision and that I just didn’t know how to use them…!! (I have been wearing them for years!).
Ok, mistakes happen, but how about just replacing them as fast as possible, rather than drowning the customer in “policy” and excuses?
Never again, Zenni.
Melanie D.
Melanie D.Hunter Region, NSW
 

so easy and affordable

huge selection very good quality and affordable only down side is how long you have to wait to get your glasses but it takes up to 2 weeks here at a retail shop in Australia at the moment so not too bad . Show details
Andy
AndyGreater Melbourne (Inner), VIC
 

Great service , fantastic glasses

Just received my glasses, arrived in just under 2 week's , prescription was perfect , frames fitted great , the price is amazing , could buy 3 to the 1 pair at normal optometrist, will definitely buy more
Janee
Janee
  Fair Incentive Verified

Super cute!

I love these glasses!! They look even better in person and they are super sturdy! I didn’t realize these already came with the clip on sunglasses because the check out form automatically asks if you want sunglasses and I ordered another set of them. But that’s ok because now I have a spare. The magnets to hold them onto my frames are surprisingly strong. I purposefully tried to shake them off and they stayed put. I have bought from other websites and not been impressed by other company’s cheap made glasses. But the quality of Zenni’s glasses are always top tier every time I order from them!! Show details
Julayne H.
Julayne H.
 

Easy prescription sunglasses

I needed some prescription sunglasses but was not about to pay the ridiculous prices at the local vision store - even with insurance. I found Zenni to be easy and inexpensive. The sunglasses fit perfectly and I would definitely order again. Show details
H and G
H and G12 posts
 
Product Quality
Customer Service
Voldetort
VoldetortMetropolitan Adelaide, SA2 posts
 

Outstanding

The site is easy to navigate, the selection is vast, if you know your prescription it's super simple. I bought some progressive vision glasses for myself and some bifocals for my partner, they were spot on, and the quality is outstanding. The glasses I bought were a little too small for my face (my own fault) but the return and swap was painless.

One of the best companies I've had the pleasure of dealing with. Show details

Jojo
JojoGippsland, VIC
 

Thanks Zenni Optical!

Zenni I has been so good for me since I started wearing prescription glasses. Lovely designs and fabulous quality. I'm so glad I found Zenni Optical. Yay!
cooperplace
cooperplace26 posts
 

Glasses fine but website doesn't work

Their glasses are fine but about a month ago their website become unfunctional: on logging in it just spins its wheels and its greyed out. Did all the usual stuff (cleared cache, different browser, device etc). I contacted them many times but they haven't fixed it. No more Zenni glasses for me: I can't order them. Show details
Product Quality
Customer Service
Anthony I.
Anthony I.Sydney Surrounds, NSW6 posts
 

Fantastic pair of Glasses

Very happy with my Progressive (No-Line Multi-Focal) glasses the frame is top quality,shipping was fast,this is the second pair I have purchased off Zenni. Show details

Questions & Answers

Shanna J.
Shanna J.

What is the warranty on broken frames

Applez29
Applez29

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

Gloria
Gloria

how do I track my package?

E Roberts
E Roberts  

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson  

It now takes a month

Brad R.
Brad R.  

They provide a tracking number but It now takes 2+ months and still they don’t arrive.

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