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Zenni Optical

Zenni Optical

4.0 from 70 reviews

Reviews

(46)
(6)
(3)
(5)
(10)
  • Product Quality
    4.5 (29)
  • Return Claim MadeYes (4) · No (29)
  • Customer Service
    4.5 (26)


Wavell Dave

Wavell DaveSouth East Queensland, QLD

  • 7 reviews

They got the lenses on the wrong sides and for years I thought my eyes were the problem...

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationonline zennioptical.com
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical

Have not received my glasses

published

I was promised that the glasses that I ordered would arrive before the 22nd of December, it is now January 7th and I still did not receive my glasses. I am told that customs is witholding my glasses, if this is true than Zenni should factor in customs for the arrival date of the glasses, if I knew the true date of when they would arrive I definitely wouldn't of bought them, and instead bought glasses somewhere else, I feel like I have been taken advantage of, and I would not recommend Australians to buy from Zenni

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZenni website
See all answers
5 comments
Zenni Optical
Jeff H.Zenni Optical
Eli K.
Eli K.
Zenni Optical
Jeff H.Zenni Optical

We appreciate your consideration and will continue to work diligently to get the new order to you very quickly. We will be sure to keep you abreast of our progress via email. Thank you.

  • Verified customer

Great glasses

published

Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZenni
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical
ColinT

ColinTHunter Region, NSW

The best place to purchase glasses

published

It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

V Stanky

V StankyMetropolitan Adelaide, SA

  • 24 reviews
  • Verified customer

Photochromic lens is misrepresented

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationwww.zennioptical.com
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical

  • Verified customer

Great, the only place I'll get my glasses from

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

love my new glasses

published

As an 'older' lady I found the site very easy to use. love my new glasses
I now have 5 pairs of glasses for less than one pair would have cost me in NZ
I certainly will use this site again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZenni.com
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical

Very high quality of service and products

published

All the information needed to order what you want is right on the site. It can be followed through step by step to check that you're ordering exactly what you want. If you have more questions there's a chat feature. I love my new glasses! They fit well, are a comfortable weight, and provide a great view both for driving and to wear as distance glasses generally. I may even take to wearing them fulltime (except at the computer/reading - I have my last order from Zenni to do that with!). I have never had a bad set of glasses from Zenni.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZenni Online - https://www.zennioptical.com
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical
Sarah

Sarah

  • 2 reviews

Great product

published

The ordering and shipping process was reasonably straight forward. The glasses themselves are perfect for what I'm after for my son and the price is excellent. I highly recommend these glasses.

Return Claim MadeNo
Store Locationonline
1 comment
Zenni Optical
Jeff H.Zenni Optical

Affordable Eyeware!

published

I have always loved how easy it is to get what you want from Zenni online. I have ordered now at least five times and never had any issues, I love the huge range of styles available to suit everyone along with the huge choice of lenses and tints. I love the transparency of cost where as going into a retail store you are under the impression youre buying something for say $199 but then by the time you add on all the extras they tell you you need to up to doubling that! Affordable glasses that look and feel great.

Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

Very affordable, great service!

published

Ordering the glasses was very easy, and fun! Great choice of frames, lenses, tints and extras. The question I had using Live Chat was answered quickly and easily. I got two pairs of glasses for a quarter of the price I could get in New Zealand. Well done Zenni for making glasses affordable.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

Glasses are great and service is excellent

published

As always glasses as great and excellent quality. Zenni service is amazing and I always recommend them to all my friends.
I find that Zenni offers more styles then my local shops.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

Chook

ChookBrisbane, Queensland

  • 4 reviews
  • 2 likes

Fast delivery & Excellent Choice of Eyewear

published

Website is very easy to use and you can download a photo and "try on" the glasses to get an idea of what they look like on. There are many styles to choose from. You just upload your prescription, choose your glasses and pay. I have made a number of purchases now (multi focal) and have been extremely satisfied with every pair of glasses.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zenni Optical
Jeff H.Zenni Optical

Tino

TinoPerth

  • 10 reviews

I don't feel ripped off with Zenni

published

I bought my glasses from Zenni after I was sick to my teeth dealing with the local Aussie eye ware stores, especially their ridiculous and tricky "offers" of no-gap
with insurance.

SpecSavers stuffed up my progressive glasses, and that's after they took all the measurements and using all the hi tech gizmos. Curiously, ordering online from Zenni with no gizmos, my progressives fit me perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical

You get what you pay for I guess.

published
Product Quality
Return Claim MadeNo
Store LocationZenni Online Store
1 comment
Zenni Optical
Jeff H.Zenni Optical
K Warren

K WarrenSydney, NSW

  • Verified customer

Just awesome

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical

Excellent

published

I have specific requirements for my frames (small nose bridge), then I know exact shape and size of lens will suit me. I found that easy to find at Zenni as all measurements provided - particularly in the search menu.

Second purchase from Zenni and I am thrilled. I am from New Zealand and you just cannot buy frames like this at the price Zenni offers. The expense of new glasses is horrible here.

I know exactly what I want. I was wearing glasses at 3years old and I am now 62 Surgery laser or otherwise not an option so I make them a fashion accessory. If people give a bad review I would be sure they don't read or understand the specifications

I totally support Zenni

Return Claim MadeNo

Invisible Glasses!

published

I wish I could review the glasses - regrettably I cannot because I did not receive anything. A month ago I got notification that they had been shipped via Landmark Global. Clicking on their tracking number led me to a NZ Post tracking number giving their location as Mt Wellington, Auckland as of 22nd August. Inquiries with NZ Post revealed that they do not have a depot in Mt Wellington and had no record of the shipment entering their system. They suggested I contact Zenni. I did and they said WAIT. Disappointed.

Customer Service
Return Claim MadeYes
Store LocationInternet
1 comment
Zenni Optical
Jeff H.Zenni Optical

mr aussie

mr aussieSydney

  • 11 reviews
  • 4 likes

As described

published

I have been purchasing from Zenni for over 10 years, their products are great, they are helpful with setting up an account and organising a new pair of glasses.

They have a great range with good prices.

Customer Service
Product Quality
Return Claim MadeNo

roadrunner 8695

roadrunner 8695Mid North Coast, NSW

  • 2 reviews
  • 1 like

Very happy with product

published

Very easy to select what style I wanted in the excellent range of glasses available and fast shipment to our destination in Australia. Very happy with prices of frames and lenses


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Questions & Answers

Applez29

Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers

Gloria

Gloriaasked

how do I track my package?

2 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month


Get an answer from our members and Zenni Optical representatives

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