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Zenni Optical
JillyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
Great quality. Great price!
Minus 12, so pretty high myopia! I’ve had six pairs of Zenni glasses and find they consistently do a better job with lens grinding and fitting than any I’ve bought in AU. I also save hundreds of dollars on each pair. Just bought 3 pairs of high index glasses for $450 AUD, when one pair here would be about $700 minimum.
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PatSouth East Queensland, QLD
Fantastic
Such a great choice, the quality is outstanding and the delivery is quick. I have recommended Zenni Optical to all our family and friends. The tech support has been exceptional. Keep up the great work
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hellie
- 3 reviews
great product always happy with the lovely frames
I've had three or four orders through Zenni and always have had great service, quality products and good prices and quick delivery.
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JimGreater Melbourne (Outer), VIC
- 3 reviews
perfect glasses at a good price
I've bought from Zenni for about 14 years and been very satisfied with the service and product and of course the delivery
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RachelMelbourne
- 3 reviews
Good quality glasses without the expensive price tag
I've purchased a few pairs of glasses from Zenni and am always impressed with the quality. Navigating the glasses frames is much easier if you filter by specific measurements, otherwise the range can be overwhelming. The digital try on feature is pretty good, but sometimes does glitch out.
The glasses are good quality and are comfortable. The generic photochromic lenses don't get as dark as the 'Transitions' branded lenses which can be frustrating in some situations. Their brown sunglasses lenses are also a very green yellow shade of brown which takes a bit of getting used to.
Overall, I would recommend Zenni.
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Fantastic!
Fantastic service, great frames, good prices. I will be back very soon! How long have opticians been ripping us off?
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TonyFar North Queensland, QLD
I'm making better choices through experience.
The value cannot be beaten. I save literally hundreds of dollars with each pair I buy. There are some occasional downsides though. My latest pair have uneven nose pieces. It's only very slight but enough to be a little annoying to wear. The lenses have always been accurate to my prescription and no problem with the focal point. My glasses are lasting longer these days, so they generally wear out before falling apart.
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MattQueensland
Great service
Thank you Zenni great service so close to the end of year. Delivery was on time with good tracking given.
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TaraSydney, NSW
Cute and well priced!
They fit perfectly and feels high quality!
Quick shipping and reliable tracking.
I’ve worn these glasses everyday since getting them.
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Angela J.South East Queensland, QLD
Great thank you sooo much
Awesome service & perfect glasses for me speedy delivery faster than optometrist love the look & very durable for me as I tent to be rough with my glasses
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Irene BFar North Queensland, QLD
- 2 reviews
- 2 likes
Replacement glasses
Delighted I was able to replace my favourite glasses that I'd lost. They arrived promptly . Very happy. Shame about the exchange rate though which made them quite expensive for me.
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RosemaryCentral West, NSW
Great as always
2 new pair of glasses received yesterday. Great service and products as always. We now have a friend using your service too, she is very happy too.
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LawrenceSouth East Queensland, QLD
- 2 reviews
Great glasses - delivery fail
Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.
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IanSouth East Queensland, QLD
- 3 reviews
- 1 like
Zenni 4 me
I have used Zenni for my glasses for probably 10 years and have had no problems. I also use them for my wife and children. Mine is a fairly complicated multi focal prescription. Be careful with your prescription and choose frames using the reviews. Only problem is the Aus to US dollar conversion rate but still 60 to 75 percent cheaper than available in Australia.
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TempleFitSouth East Queensland, QLD
- 3 reviews
- 1 like
Hit and Miss
I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.
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Phillip B.Southwest, VIC
Don't use Zenni
Filled in the form on the internet and ordered 3 sets of glasses. They arrived in good time, but were completely wrong. It took 3 emails and 2 phone calls to USA from Australia before I was told that the data I inserted was incorrect even though it matched my prescription.
3 comments
Been there. Done that and I was told that I had to pay an inflated delivery for replacements that I do not believe will be any better. I am very suspicious of their positive comments. They only have v... Read more
ery good ratings and lots of very bad ratings and very few in between. Don't waste your time or money.Jeff H.Zenni Optical
Hi. If you were asked to return the glasses to be inspected, we can confirm that you will be responsible for covering the return shipping costs since we do not have a return shipping label for orders ... Read more
outside of the U.S. However, you may submit a receipt for the return costs, and they will be reimbursed if the inspection results indicate that we manufactured your glasses incorrectly. And if that is the case, you will not be responsible for the cost of replacements or the cost to ship those replacements. Additionally, we want you to know that if the inspection shows that the glasses are incorrect and you do not want us to replace them, we will be happy to provide a refund. We hope this information is helpful. We also want to invite you again to email the order number to us at the email address provided in our original response so that we will be better able to assist you.Similar opinion? Write a review on ProductReview.com.au!
You must give Zenni a go
Zenni provide a much cheaper alternative to the local supplier
Downside is if you choose incorrectly it is hardly worth asking for a return as there is no free returns
I would give them a go
1 comment
Jeff H.Zenni Optical
Thank you for posting your review. And thank you for encouraging readers to give us a try.
We can confirm that we do not offer full refunds if for example, you choose an incorrect frame size, but we ... Read more
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Diana MayNew South Wales
Love my light green tint!
Easy to use. I had my script in the system already so I used that again. The glasses offered are on trend and lots to choose from. I will be ordering again.
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ShazNorthern Region, NSW
- 2 reviews
Zenni are excellent,,highly recommend them.
This is the 2nd time I've bought glasses through Zenni & both pairs have been exactly what I ordered,,I can't recommend them enough,,I tell everyone to go through Zenni.
It's a Lot quicker going through Zenni than my optometrist.
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Happy first-time customer
Very pleased with my glasses. Website was easy to navigate and I was impressed with the wide range of choices. My glasses fit very well and I'm more than happy to recommend Zenni.
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Questions & Answers
Applez29asked
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
No answers
Gloriaasked
how do I track my package?
2 answers
Hi don't remember tracking it, but only took about two weeks
It now takes a month
Details
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Jeff H.Zenni Optical
Hi. We are sorry that the prescription in your glasses was incorrect, and we apologize for the disappointment you experienced as a result. If you believe that the representative who assisted you incor... Read more
rectly advised that the prescription was not entered correctly, please email us your order number and a copy of your prescription so that we may review your case. You may send it to online_reviews@zennioptical.com and we will respond within 48-72 hours. We hope that you will email us soon so that we may come a step closer to resolving this matter to your satisfaction.