??!
1 photo
Zenni Optical

Zenni Optical

4.2 from 111 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (65)
  • Return Claim MadeYes (9) · No (61)
  • Customer Service
    4.4 (58)
Previous
Next
Jilly

JillyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Great quality. Great price!

published

Minus 12, so pretty high myopia! I’ve had six pairs of Zenni glasses and find they consistently do a better job with lens grinding and fitting than any I’ve bought in AU. I also save hundreds of dollars on each pair. Just bought 3 pairs of high index glasses for $450 AUD, when one pair here would be about $700 minimum.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Pat

PatSouth East Queensland, QLD

Fantastic

published

Such a great choice, the quality is outstanding and the delivery is quick. I have recommended Zenni Optical to all our family and friends. The tech support has been exceptional. Keep up the great work

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
hellie

hellie

  • 3 reviews

great product always happy with the lovely frames

published

I've had three or four orders through Zenni and always have had great service, quality products and good prices and quick delivery.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Optical Retailers

Find out how Zenni Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Jim

JimGreater Melbourne (Outer), VIC

  • 3 reviews

perfect glasses at a good price

published

I've bought from Zenni for about 14 years and been very satisfied with the service and product and of course the delivery

Product Quality
Customer Service
Incentivised ReviewNo
Rachel

RachelMelbourne

  • 3 reviews

Good quality glasses without the expensive price tag

published

I've purchased a few pairs of glasses from Zenni and am always impressed with the quality. Navigating the glasses frames is much easier if you filter by specific measurements, otherwise the range can be overwhelming. The digital try on feature is pretty good, but sometimes does glitch out.

The glasses are good quality and are comfortable. The generic photochromic lenses don't get as dark as the 'Transitions' branded lenses which can be frustrating in some situations. Their brown sunglasses lenses are also a very green yellow shade of brown which takes a bit of getting used to.

Overall, I would recommend Zenni.

Product Quality
Incentivised ReviewNo

Fantastic!

published

Fantastic service, great frames, good prices. I will be back very soon! How long have opticians been ripping us off?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Tony

TonyFar North Queensland, QLD

I'm making better choices through experience.

published

The value cannot be beaten. I save literally hundreds of dollars with each pair I buy. There are some occasional downsides though. My latest pair have uneven nose pieces. It's only very slight but enough to be a little annoying to wear. The lenses have always been accurate to my prescription and no problem with the focal point. My glasses are lasting longer these days, so they generally wear out before falling apart.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line
See all answers
Matt

MattQueensland

Great service

published

Thank you Zenni great service so close to the end of year. Delivery was on time with good tracking given.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Tara

TaraSydney, NSW

Cute and well priced!

published

They fit perfectly and feels high quality!
Quick shipping and reliable tracking.
I’ve worn these glasses everyday since getting them.

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
Optical Retailers

Find out how Zenni Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Angela J.

Angela J.South East Queensland, QLD

Great thank you sooo much

published

Awesome service & perfect glasses for me speedy delivery faster than optometrist love the look & very durable for me as I tent to be rough with my glasses

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Irene B

Irene BFar North Queensland, QLD

  • 2 reviews
  • 2 likes

Replacement glasses

published

Delighted I was able to replace my favourite glasses that I'd lost. They arrived promptly . Very happy. Shame about the exchange rate though which made them quite expensive for me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Rosemary

RosemaryCentral West, NSW

Great as always

published

2 new pair of glasses received yesterday. Great service and products as always. We now have a friend using your service too, she is very happy too.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn Line store
See all answers
Lawrence

LawrenceSouth East Queensland, QLD

  • 2 reviews

Great glasses - delivery fail

published

Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
Ian

IanSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Zenni 4 me

published

I have used Zenni for my glasses for probably 10 years and have had no problems. I also use them for my wife and children. Mine is a fairly complicated multi focal prescription. Be careful with your prescription and choose frames using the reviews. Only problem is the Aus to US dollar conversion rate but still 60 to 75 percent cheaper than available in Australia.

Product Quality
Customer Service
Incentivised ReviewNo
TempleFit

TempleFitSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Hit and Miss

published

I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
See all answers
Optical Retailers

Find out how Zenni Optical compares to other Optical Retailers

Know better, choose better.

Compare all
Phillip B.

Phillip B.Southwest, VIC

Don't use Zenni

published

Filled in the form on the internet and ordered 3 sets of glasses. They arrived in good time, but were completely wrong. It took 3 emails and 2 phone calls to USA from Australia before I was told that the data I inserted was incorrect even though it matched my prescription.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
3 comments
Zenni Optical
Jeff H.Zenni Optical
Phillip B.
Phillip B.
Zenni Optical
Jeff H.Zenni Optical

You must give Zenni a go

published

Zenni provide a much cheaper alternative to the local supplier
Downside is if you choose incorrectly it is hardly worth asking for a return as there is no free returns
I would give them a go

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationZenni
See all answers
1 comment
Zenni Optical
Jeff H.Zenni Optical
Diana May

Diana MayNew South Wales

Love my light green tint!

published

Easy to use. I had my script in the system already so I used that again. The glasses offered are on trend and lots to choose from. I will be ordering again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn-line
See all answers
Shaz

ShazNorthern Region, NSW

  • 2 reviews

Zenni are excellent,,highly recommend them.

published

This is the 2nd time I've bought glasses through Zenni & both pairs have been exactly what I ordered,,I can't recommend them enough,,I tell everyone to go through Zenni.
It's a Lot quicker going through Zenni than my optometrist.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line
See all answers

Happy first-time customer

published

Very pleased with my glasses. Website was easy to navigate and I was impressed with the wide range of choices. My glasses fit very well and I'm more than happy to recommend Zenni.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Page 1 of 6

Questions & Answers

Applez29

Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria

Gloriaasked

how do I track my package?

2 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Get an answer from our members and Zenni Optical representatives

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(109)
AusSpecs

AusSpecs

4.6
(106)
Framesbuy

Framesbuy

4.6
(98)
Lensworld

Lensworld

4.4
(97)
Optically

Optically

4.0
(424)
iframes

iframes

4.1
(152)
Maui Jim

Maui Jim

4.4
(69)
Clearly

Clearly

3.9
(389)
Vision Direct

Vision Direct

3.7
(2,548)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.