Terrible for long leaves
Jams up four to five times a week this cleaner won't work with long leaves as they jam the internal roater it works great on gum leaves small debris. This is a major flaw and I dont think Zodiac tested with all debris types so save your money and buy a cheaper suction unit. Make sure you tell the sales people what type of leaves are in your pool this will make or break the unit.
Purchased in April 2019 for $800.00.
Much better than all previous cleaners
Having used more than 5 different pool cleaners over the past 10 years I am blown away at how much better this unit performs. I have had this unit for 2 years and it has not skipped a beat.
This doesn't clean 100% of the pool but covers far more than my previous T5 and Kreepy Krauly.
Purchased in October 2017 for $750.00.
Starts off good then turns to crap
Rubber tracks come off all the time, now doesn't climb walls. Avoid...still working through warranty claim. Overall a risky proposition. Body also is scratched up loads in a short period. Doubt it will last 5 years
Purchased in November 2018.
Boutht a AX10 for about only 7 month, Normall use twice a week. The tracks started to Mis-located 3 weeks ago, both tracks came out of wheels when it started working, then the cleaner would spinning around in the pool.
Then after 2 weeks waiting, got a replacement track from retailer.
Purchased in October 2018.
Good cleaner, not so good warrant claim
Pool cleaner worked great for about 18 months before it had issues with climbing the walls. Eventually it couldn't climb the walls at all. I returned it to place of purchase, which had zodiac service the cleaner and return it to me. It still wouldn't climb the pool walls. Zodiac service guy came to my house where he backwashed the filter, tested the pool water chemistry, adjusted flow rates, all of which did not improve the cleaners performance. It was obvious that the cleaner was moving about the pool like it should, it just couldn't get ...traction to climb the walls. I was told that the cleaner was working fine and there was something wrong with the pool. I was told everything from there being a problem with the fibreglass gel coating, or there was a film of microbial growth on the walls causing the tracks to slip, and finally that the bottom corners of the pool may have buckled which was stopping the cleaner from being able to go up the walls. Of course this was all nonsense, but according to the service guy there was nothing he could do. Eventually I thought that maybe the rubber tracks were the problem so I gave them a little rub with some sand paper to give them some more grip and the cleaner started working better than ever. With the way this issue was handled I have very little confidence with zodiac warranty claims, and I would be very nervous with their service guys touching any other zodiac equipment of mine.
Purchased in October 2017 for $650.00.
Finally - A Cleaner That Works
I held off buying a pool cleaner because none of them received great reviews. I researched and hesitated, researched and hesitated - maybe like you’re doing now :) After speaking with my local pool shop guy I decided to go for the Zodiac AX10 - there’s something in me that prefers this ‘mechanical’ option rather than going down the electronic (more expensive) pathway and wow, I was instantly impressed. Literally I unboxed it, connected the hoses (which are great), threw it into the pool, attached it to the filter box and boom, away it went firs...t go, as you’d expect and it’s been GREAT since. I use my ‘Dragonfly’ surface cleaner for about two weeks, then when the bottom collects enough debris, I put the Zodiac in for 2 or 3 days, then repeat the process. It’s a huge time saver for me. This cleaner does the entire bottom of the pool, climbs edges (I have a lined pool) and does a fantastic job. Typically my pool receives lots of tiny native Australian tree leaves, and a few larger ones. The strength of this cleaner for me though is not merely sucking up the leaves, but vacuuming all the settled dust. It has a robust construction and is quite heavy - not heavy in the sense you can’t lift it, but heavy in the sense that it sinks straight to the bottom and starts cleaning. It’s quite remarkable how it does a straight line for a while, stops, spins, then heads in another direction - over and over and over. The main reason I purchased this particular model was because there’s nothing on it that would be expensive to repair or replace. It’s kind of like a fancy 4WD kreepykrawly - boasting the functionality and longevity, without the noise. I am really happy with this purchase and give it a resounding 5 stars.
Purchased in February 2019.
The best pool cleaner I have used. Early days, couldn’t be happier, great unit.
Picks up everything that it should, small tree twigs, leaves and debris. Small palm font bits as well. The pool is 100% clean in a couple of hours. Nothing has got stuck inside the brush gear and mechanism
Purchased in April 2019 for $700.00.
Positive Warranty Request
Requested replacement tracks under warranty via. email. After providing the receipt and other details I was contacted by the staff the next day to clarify some details and my address. The parts arrived the next day via courier. Couldn't have been. easier. Thank you zodiac. Fabulous cleaner that keeps a pool surrounded by trees exceptionally clean.
Purchased in September 2017.
Brilliant! replaced my expensive polaris with this
After 4 years of total frustration with a polaris 280 pressure cleaner, I purchased one of these a few months ago. Super impressed so far, completely cleans the entire pool, including all silt and sediment from the bottom. Would highly recommend, especially for the price
Purchased in February 2019 for $620.00.
Never again, even if they paid me
Had bought the unit for my pool, it started having issues after 10 months, returned for repair three times, same issue, drive gear failure. Zodiac then looked at it and said that it had been exposed to chlorine so the warranty claim is invalid. It’s in a swimming pool, of course it’s going to be exposed to chlorine. Even though I had followed the maintenance instructions to the letter, they told me too bad. I am going back to the cheaper pool cleaner from Bunnings as the last one from there lasted four years with no issues. Save your money, do not buy this machine.
Purchased in October 2017 at pool mart for $800.00.
Better than most
Pretty good design and it works better than several other cleaners we have tried. I like the scrubbing action of the underside sweepers. This has helped keep our pebblecrete pool surface free of dirt and algae. Our pool catches a lot of eucalyptus leaves and some twigs, which unfortunately often choke it. On the plus side, it is easy to open and clear when this happens and to be fair, very few cleaners cope better anyway. It effortlessly climbs walls and rarely gets stuck, if it hasn't actually jammed. We've had this for about a year and haven't had to replace any parts yet, so pretty happy overall.
Very bad experience I don’t recommended any one to buy this product.
Stop working all the time and staying at the bottom with out any movement
Bought from local pool shop
So be careful buying this product
Very bad very bad very bad very bad......
Very bad very bad experiences ver y bad
This pool cleaner is unfit for purpose. It jams regularly on small leaves.I have tried various pump pressures without any success. I previously had a Hayward poolvac XL, which was a much better claener but was talked into replacing it with the Zodiac when the Hayward started to wear out.
- Verified purchase
Excellent! I'm very happy with the AX10. Does a great job and even climbs walls!
Delighted with the AX10. I've been doing all the vacuuming myself since we bought the house, although there was a pump operated cleaner already there. It was a cleaner designed to look like a Humvee 4WD! Used a very power hungry pump and was useless as it never did a proper job. So when I put solar heating on, I decided to get one of these new suction cleaners. Never looked back! It was simple to install. I even went to the bother of checking the flow by measuring the wheel rotations as it said. Was bang on the default setting and I had...it working in about 10 minutes. Does the pool beautifully and doesn't miss any corners! My only disappointment is that when I went to register it, I discovered a promotion for a potential $200 cash back. I tried it out and I won/earned? a $150 cash back, so was really excited, until a couple of days later when Zodiac came back and said mine was ineligible, as I bought the machine on line. I checked the T&Cs and the condition was there deep in the fine print. Very disillusioned. Why not have a form of cash back promotion for online purchases too?? I'm not in a city which is well endowed with bricks and mortar suppliers. Not happy. Although I am happy with the AX10. I would certainly recommend the machine, just not necessarily the promotions run by the Company!
- Verified purchase
I do not know what to expect next
This product has become faulty after 5 months. The exact facts are that one of the rubber bands on one of the sides is partially coming off and blocking those wheels that should turn.
I have engaged with the company, as the product carries 2 years warranty. They have asked me for proof of purchase (but I had already registered in December in their website, hence what do they do with the data????), and so I gave it to them. All of these was done by email, but never got a reply, hence I rang and managed to talk to a person, who was helpful and t...
- Verified purchase
Best pool cleaner I’ve ever had
After reading some bad reviews, I weighed it up and went for the AX10. After setting up, I had it stop working after 5min , discovered I needed to clean the filter on the pump itself. After that the pool went from cloudy green to perfect and clear overnight. I have never had the pool look so good all the time. I wish I could upload photos before and after to show the difference. I leave the AX10 full time in the pool and only take out when we are using the pool. I believe that the most important part is to make sure you follow the instructions with setting up and you won’t have the problems that are mentioned in the bad reviews. Oh and by the way, I got my $50 back too!
Happy so far
Just purchased my AX10. I let it loose on a pool with a ton of leaves in it. I had to clear out blockages every few hours but it eventually got through it all and the pool looks great now. It was a tad expensive, but I think it is worth the money since it is getting in the corners and up the sides of my pool.
- Verified purchase
Pool floor and walls have never looked so clean!
I manually cleaned the pool every weekend in summer and every fortnight in winter. After having the Zodiac AX10 in the pool for a week the pool has never looked cleaner. I am amazed at how well this works. I simply put the hose together put it in the pool and away it went. No mucking around at all. It climbs the walls and cleans them with no problems at all. It will sometimes get on to the steps but it will not climb up and onto the steps as it reaches the top of the step and then turns around.
Absolutely no complaints so far and it has certainly exceeded what I was expecting.
- Verified purchase
Poor Promotional Offer T&C Details
Having always had a Zodiac suction cleaner, the last being the T5 (which worked well) and as it requires replacement I did my research into what Zodiac had to offer as a replacement. I decided to buy the AX10 (over the phone) which is fantastic and I could not be any happier. However, Zodiac won't honour the Cashback promotional offer saying it was "Online" purchase. When contacting Zodiac I repeatedly spoken over by the Customer Service representative who was additionally very rude. The T&C's do not reference or exclude purchases may over the phone. This is poor mis-representation on Zodiac's behalf.
- Verified purchase
Easy and simple to install
I have an irregular shaped pool (though basically rectangular in shape) with a swim out 'beach' area. Covers the pool well (especially the walls). Has not become stuck anywhere unlike the previous Creepy Crawly. Is quiet. Don't have many leaves in pool but it has stopped once or twice when it picked up a leaf - however, was easily restarted.
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Questions & Answers
I have an AX10 ACTIV which is only about 4-6 weeks old. I have only used it a couple of times. This is because the manual vacuuming does a much much better job. The unit has NEVER covered the whole of the pool surface but more importantly just simply stops working - this can be in the middle of the pool or at a step riser. It does climb the walls to the water line.
As I purchased this new with a new pool I have gone through the pool installer for assistance. They have said they have gotten onto Zodiac Customer Support but that seems to have stalled.
Basically I think the unit is defective as it has never operated all that well. I would love to get some assistance with this please.
I went through 2 MX8's with the track problem, and other problems. I had to take to Zodiac and get fixed under warranty. Bought new tracks a couple of times and eventually we just tossed it. I would like to try the AX10 but am afraid that I will spend all that money again and have the same issues as before and as described by these other customers. What is your comment Zodiac?
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