Adequate but not reliable
Over the more than 2 years I have had brushes wear out, rubber tracks wear out and now one side will not rotate. I assume gears or bearing wear. I cannot find where I can get information on how best to repair without getting into excessive cost.
Pool has never been so clean.
Purchased the Zodiac AX10 about a month ago so early days however I’m wrapt. After pissing around with crappy creepy crawlys from Bunnings that didn’t clean I decided to spend a bit extra on the Zodiac. It picks up leaves etc no problems and scrubs to pool surface walls etc as it goes. Highly recommend.
Purchased in January 2020 for $700.00.
Started great, now next to no good
Purchased in May 2018 the AX10 was fantastic, best pool cleaner I had purchased. Now I have had to replace the tracks, the unit keeps turning to the left, will not climb the walls and the under body cleaning fins are not the best. I had a few issues attempting to contact supplier, however once contact made, the issues were resolved and the pool is clean again. It is a great pool cleaner.
Purchased in May 2018.
Keep your pool perfect and buy NO chemicals. My Zodiac AX10 is fantastic.
Other than the occasional issue with long palm fronds, my Zodiac AX 10 has performed exceptionally for over two years cleaning the whole pool in a couple of hours each day. It has been permanently in the pool for its entire life and shows minimal surface degradation, no scratches and no powdering of any surface. Recently, it stopped climbing the walls of my vinyl surfaced pool and destroyed several tracks. After taking it apart (easy to do), I found that the bearings in both gearboxes were damaged and, maybe designed like this to protect oth...er components, needed replacement. Unfortunately, the manufacturer/supplier in Australia does not supply the parts, only whole gearbox units, so I had to source them online. I replaced them today and my AX10 is now functioning perfectly --- $25 expenditure and some brain power was all that was needed. In summary, I love my AX10 and along with the fact that I no longer need to ever buy any pool chemicals, it has saved me a fortune in time doing a perfect job everyday. Often people suspect that these reports are not genuine so if you want help with your AX10 (or similar Zodiac model) please email me direct on email@example.com. I am in Perth if you need direct assistance, but I am not a pool specialist, just someone having fun in the pool, fixing things coz you can.
The real deal. Works just as it should.
We have had them all after getting new pool put in a Year ago. We are surrounded by gums and other trees so it’s hard keeping it clean. We tried the creepy crawly and other versions, two different $2000 robots and various other types of cleaners with no success. Don’t get me wrong, no cleaner will pick up mass amounts of leaves, if you have an abundance of leaf matter you really need to use a net and scoop out what you can. But in terms of cleaning, this guy does what it should, it takes slime away keeps the pull pump running at capacity never ...gets air locked, cleans dirt, picks up all leaves, it doesn’t pick up sticks Or stringy leaves (that’s your job) it climbs walls and ledges without any issue, covers our entire pool in about 3-4 hours. We purchased ours from local pool shop for $650. We can’t recommend enough.
Purchased in September 2019 for $650.00.
After 25 years and half a dozen cleaners, this one is completey useless
Bought this yesterday and have adjusted the speed correctly. Today alone it has stopped 7 times due to average size gum leaves blocking the mechanism. Even when not blocked it runs right over small leaves without sucking them up. It seems like the spinning brushes actually pushed the debris away from the suction hole. With my old Barracuda the skimmer basket would fill up completely about once a day. The AX10 has been running all day (with me clearing the blockages several times) and the skimmer basket in only about a quarter full. It picks up almost nothing. I will call Zodiac tomorrow and demand a full refund
Terrible for long leaves
Jams up four to five times a week this cleaner won't work with long leaves as they jam the internal roater it works great on gum leaves small debris. This is a major flaw and I dont think Zodiac tested with all debris types so save your money and buy a cheaper suction unit. Make sure you tell the sales people what type of leaves are in your pool this will make or break the unit.
Purchased in April 2019 for $800.00.
Much better than all previous cleaners
Having used more than 5 different pool cleaners over the past 10 years I am blown away at how much better this unit performs. I have had this unit for 2 years and it has not skipped a beat.
This doesn't clean 100% of the pool but covers far more than my previous T5 and Kreepy Krauly.
Purchased in October 2017 for $750.00.
Starts off good then turns to crap
Rubber tracks come off all the time, now doesn't climb walls. Avoid...still working through warranty claim. Overall a risky proposition. Body also is scratched up loads in a short period. Doubt it will last 5 years
Purchased in November 2018.
Boutht a AX10 for about only 7 month, Normall use twice a week. The tracks started to Mis-located 3 weeks ago, both tracks came out of wheels when it started working, then the cleaner would spinning around in the pool.
Then after 2 weeks waiting, got a replacement track from retailer.
Purchased in October 2018.
Good cleaner, not so good warrant claim
Pool cleaner worked great for about 18 months before it had issues with climbing the walls. Eventually it couldn't climb the walls at all. I returned it to place of purchase, which had zodiac service the cleaner and return it to me. It still wouldn't climb the pool walls. Zodiac service guy came to my house where he backwashed the filter, tested the pool water chemistry, adjusted flow rates, all of which did not improve the cleaners performance. It was obvious that the cleaner was moving about the pool like it should, it just couldn't get ...traction to climb the walls. I was told that the cleaner was working fine and there was something wrong with the pool. I was told everything from there being a problem with the fibreglass gel coating, or there was a film of microbial growth on the walls causing the tracks to slip, and finally that the bottom corners of the pool may have buckled which was stopping the cleaner from being able to go up the walls. Of course this was all nonsense, but according to the service guy there was nothing he could do. Eventually I thought that maybe the rubber tracks were the problem so I gave them a little rub with some sand paper to give them some more grip and the cleaner started working better than ever. With the way this issue was handled I have very little confidence with zodiac warranty claims, and I would be very nervous with their service guys touching any other zodiac equipment of mine.
Purchased in October 2017 for $650.00.
Finally - A Cleaner That Works
I held off buying a pool cleaner because none of them received great reviews. I researched and hesitated, researched and hesitated - maybe like you’re doing now :) After speaking with my local pool shop guy I decided to go for the Zodiac AX10 - there’s something in me that prefers this ‘mechanical’ option rather than going down the electronic (more expensive) pathway and wow, I was instantly impressed. Literally I unboxed it, connected the hoses (which are great), threw it into the pool, attached it to the filter box and boom, away it went firs...t go, as you’d expect and it’s been GREAT since. I use my ‘Dragonfly’ surface cleaner for about two weeks, then when the bottom collects enough debris, I put the Zodiac in for 2 or 3 days, then repeat the process. It’s a huge time saver for me. This cleaner does the entire bottom of the pool, climbs edges (I have a lined pool) and does a fantastic job. Typically my pool receives lots of tiny native Australian tree leaves, and a few larger ones. The strength of this cleaner for me though is not merely sucking up the leaves, but vacuuming all the settled dust. It has a robust construction and is quite heavy - not heavy in the sense you can’t lift it, but heavy in the sense that it sinks straight to the bottom and starts cleaning. It’s quite remarkable how it does a straight line for a while, stops, spins, then heads in another direction - over and over and over. The main reason I purchased this particular model was because there’s nothing on it that would be expensive to repair or replace. It’s kind of like a fancy 4WD kreepykrawly - boasting the functionality and longevity, without the noise. I am really happy with this purchase and give it a resounding 5 stars.
Purchased in February 2019.
The best pool cleaner I have used. Early days, couldn’t be happier, great unit.
Picks up everything that it should, small tree twigs, leaves and debris. Small palm font bits as well. The pool is 100% clean in a couple of hours. Nothing has got stuck inside the brush gear and mechanism
Purchased in April 2019 for $700.00.
Positive Warranty Request
Requested replacement tracks under warranty via. email. After providing the receipt and other details I was contacted by the staff the next day to clarify some details and my address. The parts arrived the next day via courier. Couldn't have been. easier. Thank you zodiac. Fabulous cleaner that keeps a pool surrounded by trees exceptionally clean.
Purchased in September 2017.
Brilliant! replaced my expensive polaris with this
After 4 years of total frustration with a polaris 280 pressure cleaner, I purchased one of these a few months ago. Super impressed so far, completely cleans the entire pool, including all silt and sediment from the bottom. Would highly recommend, especially for the price
Purchased in February 2019 for $620.00.
Never again, even if they paid me
Had bought the unit for my pool, it started having issues after 10 months, returned for repair three times, same issue, drive gear failure. Zodiac then looked at it and said that it had been exposed to chlorine so the warranty claim is invalid. It’s in a swimming pool, of course it’s going to be exposed to chlorine. Even though I had followed the maintenance instructions to the letter, they told me too bad. I am going back to the cheaper pool cleaner from Bunnings as the last one from there lasted four years with no issues. Save your money, do not buy this machine.
Purchased in October 2017 at pool mart for $800.00.
Better than most
Pretty good design and it works better than several other cleaners we have tried. I like the scrubbing action of the underside sweepers. This has helped keep our pebblecrete pool surface free of dirt and algae. Our pool catches a lot of eucalyptus leaves and some twigs, which unfortunately often choke it. On the plus side, it is easy to open and clear when this happens and to be fair, very few cleaners cope better anyway. It effortlessly climbs walls and rarely gets stuck, if it hasn't actually jammed. We've had this for about a year and haven't had to replace any parts yet, so pretty happy overall.
Very bad experience I don’t recommended any one to buy this product.
Stop working all the time and staying at the bottom with out any movement
Bought from local pool shop
So be careful buying this product
Very bad very bad very bad very bad......
Very bad very bad experiences ver y bad
This pool cleaner is unfit for purpose. It jams regularly on small leaves.I have tried various pump pressures without any success. I previously had a Hayward poolvac XL, which was a much better claener but was talked into replacing it with the Zodiac when the Hayward started to wear out.
- Verified purchase
Excellent! I'm very happy with the AX10. Does a great job and even climbs walls!
Delighted with the AX10. I've been doing all the vacuuming myself since we bought the house, although there was a pump operated cleaner already there. It was a cleaner designed to look like a Humvee 4WD! Used a very power hungry pump and was useless as it never did a proper job. So when I put solar heating on, I decided to get one of these new suction cleaners. Never looked back! It was simple to install. I even went to the bother of checking the flow by measuring the wheel rotations as it said. Was bang on the default setting and I had...it working in about 10 minutes. Does the pool beautifully and doesn't miss any corners! My only disappointment is that when I went to register it, I discovered a promotion for a potential $200 cash back. I tried it out and I won/earned? a $150 cash back, so was really excited, until a couple of days later when Zodiac came back and said mine was ineligible, as I bought the machine on line. I checked the T&Cs and the condition was there deep in the fine print. Very disillusioned. Why not have a form of cash back promotion for online purchases too?? I'm not in a city which is well endowed with bricks and mortar suppliers. Not happy. Although I am happy with the AX10. I would certainly recommend the machine, just not necessarily the promotions run by the Company!
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Questions & Answers
I have an AX10 and have recently replaced my pool pump - the replacement is the same brand and HP as the broken one (Hayward and 1.5 HP) - there seems to be slightly more suction with the new pump
The AX10 starts off at full speed, but after about 10 secs it stalls and won't move - no change of direction.
Is there a WA agent for Zodiac? I live in postcode 6166
Hi Garry, generally such a failure is gearbox related and if you still are under warranty then it should be fixed for free...but it won't be quick. Alternatively, I can look at it, test it in my pool and offer some immediate support. Call me on 0451786654 if it isn't sorted yet or just want to talk about it. I can come to you for a modest fee. Kind regards, John
Hi John, Thank you for your answer - I suspected that it was gear box related.
I have bought a kit on line, so perhaps I could get your help with installing when it arrives?
Seems to suck air from somewhere. Starts off ok but after a hour or so the filter is full of air and nothing’s working. It used to work ok
Had the same problem at first it was the hose connection not properly connected. Just double check all the connections to hose links.
AX10 completely useless. I returned it after a week for a full refund. Bought a Kreepy Krauly instead. Fantastic. The pool has never been so clean before
Sorry to hear you're having troubles! Although, this sounds like a suction issue that is likely pump basket or skimmer box related. Unfortunately, the only way to determine where the problem lies is by disconnecting the cleaner and assessing water flow and the sound of each piece of equipment in your system, then plugging the cleaner back in and doing the same.
Either way, feel free to email firstname.lastname@example.org and we'll be in touch to see how we can help!
I bought my AX10 two years ago and it has been great. Used in a 70,000 litre salt pool with vinyl liner, the AX10 has climbed the walls and cleaned the entire pool surface every day in a couple of hours. I never take it out of the water and just run every day for about three hours. Recently, it had to have new tracks (under warranty) when it suddenly stripped them out of the blue. A couple of months have gone by and now the unit won't climb a wall anymore. After watching an online video, I stripped it down, cleaned the whole system and re-assembled it. It cleans across the pool but will no longer climbs the vertical surfaces even with new tracks. The pH has been perfect every time it has been tested. Importantly, I have not had to add chemicals to my pool since getting the unit over two years ago, winter or summer. I need to fix this issue now. If I put the cleaner on a vertical surface, it works perfectly but may eventually drive to the bottom of the pool and remain stuck indefinitely as it can't climb or gain enough traction to make the change from horizontal to vertical or back. Also, if you go underwater with the unit, you can hear that it is "chattering" a lot when it is trying to change from horizontal to vertical. If the issue is the surfaces have become slippery then I am permanently in trouble as I can't imagine there is anything I can do about that. More likely, the tracks are either too hard or are being contaminated with chlorine/salt from the pool and then becoming useless. There must be an answer. Also, for those commenting about "corners" the AX10 doesn't really handle them that well and can become lodged in a manner where both tracks are not touching the pool sides stranding the unit permanently. I love my AX10 so it would be good to get the right answer from someone.
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