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Died after two years
This robot pool cleaner was good whilst it lasted, but 2 months after the warranty ran out, it stopped working.
For a device that cost $1300 when new, this is woeful. Not recommended due to bad build quality.
My experience with Pool and Spa Warehouse trying to get them to care was similarly sad.
Pool and Spa Warehouse where the unit was purchased, refused to provide any help.
I went to the manufacturer - Fluidra they were also unhelpful and didn't answer emails for two weeks.
I have now bought another robot from a different brand and a different shop.
Purchased in at Pool and Spa Warehouse Online store for $1,311.
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I reached out and was not assisted via both the chat system and email. They just say that the warranty period is over and they can't (won't) do squat.
I recently read that the EU is starting to requi...
- 3 reviews
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A magic cleaner makes my life so much easier.
Purchased this cleaner due to a disability which stops me from lifting heavy loads. It is highly efficient and picks up the leaves and bark that accumulates in the pool with ease. I was very impressed with the way it dealt with the fine dust blown in from the west. I normally put it in in the morning early, occasionally in the evening after dark. As it is completely silent my neighbours never hear a thing.
Purchased in at Pool and Spa Warehouse for $1,326.
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Zodiac CX35
Dirt leaves seeds sticks. General small rubbish.
The pool cleaner storage stand is great for using then storing away. The control centre is also very easy to use. Great unit for much less than other similar products
Purchased in at Pool and Spa Warehouse for $1,500.
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Very poor product.
Very poor quality, would not recommend or buy again. Three motors replaced, one under warranty. Poor service and no longer done by Zodiac due I suspect to the product quality. Cable tends to tangle easily as it does not have a swivel.
Purchased in for $1,149.
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- 2 reviews
Warranty fail.
Worked well until recently. It is now 4 months out of warranty (2 years) and has stopped working. Zodiac dealer advises that I can expect to pay $900 for repairs. I paid $1399 for it. A very disappointing warranty period for such an expensive device.
I won't be buying a Zodiac again.
Purchased in for $1,399.
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- 2 reviews
Buy a robot pool cleaner - BUT NOT THIS ONE
-great to begin with, I highly recommend robotic pool cleaners they are a game changer however after just over two years I can 100% say do not buy one of these
- I though by paying a premium price for a recognised brand I would be getting a good quality machine that would have longevity
- it died just outside of 2 year warranty, with no assistance from Fluidra, an overseas multination who obviously don't care about their Australian consumers
-terrible design flaw on the hose connection which exposes the control computer to elements, repaired a...
Purchased in for $1,600.
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Find out how Zodiac CX35 compares to other Robotic Pool Cleaners
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- 3 reviews
- 2 likes
Zodiac - Major Flaw In Design
The robotic pool cleaner CX35 from Zodiac performed the job reasonably well removing leaves, pollen and dirt. After a year, the cable twisting got worse despite straightening as per manual the cable twisting could cause a loose connection between the control box and cleaner. The pool cleaner cannot start or if it starts, it will rover for 5 minutes or 15 minutes then dies....attempts to restarts occasionally works but lately, it does not respond at all.
As warranty has just expired, I am contacting Zodiac to seek assistance as the repair cost will be expensive then buying another unit is more sensible...won't be Zodiac
Purchased for $1,200.
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- 2 reviews
Top Job
Dirt/dust, leaves, grit, and other grime that can end up in the pool, including small objects the grandchildren have left in the pool.
I only use the pool cleaner when everyone has finished swimming, so that they and the cleaner are not impeded.
Purchased in at Pool and Spa Warehouse Online store.
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Hi Michael,
We’d like to thank you for taking the time to share your feedback. We would be incredibly grateful if you could also take a couple of minutes to write a quick Google review for us. This w...
Read moreill allow us to improve our service and let others recognise the value we provide. To submit your review, simply click the link below: https://g.page/r/Cb5XiFcjXZbBEAE/review
- 2 reviews
Best ever cleaner just drop it in and turn it on and it does all the work for you
It picks up all things from long coconut fronds to small palm flowers and leaves it scrubs wall as well
I usually take out of pool when the kids are swimming
Purchased in for $1,399.
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Hi Johannes,
We’d like to thank you for taking the time to share your feedback. We would be incredibly grateful if you could also take a couple of minutes to write a quick Google review for us. This ...
Read morewill allow us to improve our service and let others recognise the value we provide. To submit your review, simply click the link below: https://g.page/r/Cb5XiFcjXZbBEAE/reviewRelated Articles
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- 3 reviews
- 3 likes
CX 35 stopped moving
My zodiac CX35 stopped moving and I discovered the problem was the brush roller had broken off a drive lug. In fact both brush rollers had broken off the drive lugs that allow the rollers to be driven by the motor. One must of broken a while back as I noticed the unit wasn’t cleaning as well as in the past. I’ve attached a couple of photos to show the issue. If your CX35 or CX20 is just sitting in one place and not moving this could be your problem as well. Hope info helps someone else out.
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Disappointed
Absolutely disappointed. Had for 9 months and motor died. Sent away and got fixed. Six months later replacement died. Now one month out of warranty and guess what? It has died again. When it was working it was very good. So unfortunate that I seemed to have got a lemon.
Purchased in for $1,499.
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Find out how Zodiac CX35 compares to other Robotic Pool Cleaners
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- 2 reviews
Zodiac cx35 stopped climbing walls contacted Fludia was advised it was under warranty and would be repaired.
Unit stopped climbing the walls, spoke to [Name Removed] (Zodiac) asked to purchase a seal kit was advised it was under warranty and would be serviced and a local agent would attend and repair, 3 weeks later get a text asking for a box size so they could organise a pickup, contacted them again and advised difficult to source a box that big and I could drop it off and they would courier back after repair, so was given the details of one of their repairers (Alais Pty Ltd) dropped off the unit and Ian of Alias advised that the rollers (tile versio...
Read moren) were worn and need to be replaced regularly and that was the issue and being a consumable not covered by warranty but he would test it thoroughly but explained that the normal rollers would suffice because they don’t wear out and he would install a secondhand set ($60.00 set) and send back if not happy would performance would sell and send me the sponge tile rollers. Received a bill for $275.00 which I paid, and the unit was sent back, placed it in the pool but still not climbing the walls called Alias advising of problem where I was told he ran it perfectly in his test tank and also on his pool, but to give it a second go, tried again and still no good so sent him a video, his response that’s weird but will sell me a set of new rollers give me refund of $50.00 for the secondhand rollers ( charged $60.00 ) the total bill including the refund was $137.00. The rollers can be bought at recommended retailers for $129.00 plus $12.00 postage. Contacted [Name Removed] ( Zodiac ) explaining my experience where they said they will send me a email with case number where I reply and can state my frustrations, received a email saying that the warranty period is over no case number, so bought a set of tile rollers online and installed unit still won’t climb walls so $415.00 later with same issue- Value for Money
- Ease of Use
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Poor quality
Warranty claim honoured after 9 months. Had to drive one hour to repairer, repair took two months. Stopped working again 5 days out of warranty. No more zodiac for me
Purchased in for $1,700.
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- 3 reviews
- 1 like
Best Decision to buy a robot pool cleaner.
I felt it was time to upgrade to a robotic pool cleaner and bought the zodiac cx 35 on black Friday sales Nov 2019 for $1159 from pool and spa warehouse. Best thing I ever did. We have a 12m by 6m by 2.2m deep pebblecrete pool,surrounded by Turpentine Trees which drop those annoying nuts and during spring the fine white hairs when they flower. This robot took all the work out of cleaning the pool. Virtually No more brushing , no more manual vacuuming (threw it out). Having the robot be completely independent of the pool filtration system reduce...
Read mored all my workload , push a button and let it go. Sucks up all the debris including the turpentine nuts and just about anything that can fit up the opening. Love this Thing....... THEN my heart was nearly broken ... in September 2021 the love affair almost ended ,my robot would start , drive ahead for a few metres and sit there(2 months out from end of warranty!!). I contacted P&SW who organised a warranty call with Fluidra. The robot was couriered in and repaired under warranty. By the time I got the robot back the pool was a mess, I dropped it in and let it go. Made short work of the debris and pool back to crystal...phew tragedy averted. I was told that the electric motor in them do go. I was lucky that mine went in the warranty period. The new motor should last another couple of years. Both Pool and spa warehouse and Fluidra were great with communication and covering the replacement motor under warranty. I have had no problems with tracks or the brushes ,The only thing that has disapointed me with this unit is the longevity on the motor as mentioned by others in the reviews and my own experience. I will be buying another robot down the track and will do my homework a little deeper on the next purchase. I feel the manufacturer should probably back these units with a bit longer warranty than 2 years if it is known that these units fail early. Apolos for the long read I do recommend the Zodiac cx35 cleaner but want others to be aware of my experience.Purchased in for $1,159.
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Hi Jez,
I'm happy you're pleased with the results and that we were able to help....
Read more We’d like to thank you for taking the time to share your feedback. We would be incredibly grateful if you could also take a couple of minutes to write a quick Google review for us. This will allow us to improve our service and let others recognise the value we provide. To submit your review, simply click the link below: https://g.page/r/Cb5XiFcjXZbBEAE/review Regards, Zodiac & Astral Pool/Fluidra SupportFind out how Zodiac CX35 compares to other Robotic Pool Cleaners
Know better, choose better.
Great while it lasted
Stopped after 3 years of not much use. The motor block needed replacing $500. It went 2 more times and stopped. Very convenient but I expect more value for money.
Purchased in for $1,499.
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So far so good
I’ve only just got my cx35 so it’s really too early to tell Blut so far it’s working perfectly and cleans my pool really well . Ask me again in 6 months
Purchased in for $1,350.
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Hi Roger,
We’d like to thank you for taking the time to share your feedback. We would be incredibly grateful if you could also take a couple of minutes to write a quick Google review for us. This wi...
Read morell allow us to improve our service and let others recognise the value we provide. To submit your review, simply click the link below: https://g.page/r/Cb5XiFcjXZbBEAE/review
very good
excellent, save the time save the money very easy to use .very good products .I'm very happy this shopping. It's will easy to keep the pool clean. on all time.
Purchased in for $1,450.
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Hi Yan sun,
We’d like to thank you for taking the time to share your feedback! We would be incredibly grateful if you could also take a couple of minutes to write a quick Google review for us. This w...
Read moreill allow us to improve our service and let others recognise the value we provide. To submit your review, simply click the link below: https://g.page/r/Cb5XiFcjXZbBEAE/reviewThe reviewer stated that an incentive was offered for this review
Questions & Answers
For a cleaner that costs over $1400 a 2 year warranty is appalling. I had mine for 3 1/2 years and used maybe 10 times per month in the summer months and yesterday it stops working. The technical support team is clueless, got together with an electrical engineer buddy who tested everything advised to replace by tech support ie. replace control unit $450 or cable $200. Both turned out to be OK the real culprit was the 2 motors had corroded because the box that these 2 motors are housed in had water in it. Seriously when I pulled this apart the lit is held down by about a dozen screws and there is no rubber between housing and lid to ensure it is water tight. Very shoddy workmanship, don't waste your money on this.
My cx35 stops after about 5 seconds and warning light flashes 3 times. I’ve cleaned filter, wheels and propellor but keeps occurring. Any tips?
If you have a multimeter it could be worth checking the cable connecting the control box and robot. Make sure the 3 individual wires have continuity within themselves. Also make sure there is no resis...
Read moretance leak or shorts between them. You will need to get to the other end of the cable in the robot. The ends live in a sealed area which will need to be properly resealed when you put it back together. I wouldn’t do this if your robot is still under warranty. I replaced the cable in mine when it had similar issues and all good now.
Mine did exactly the same, was told by tech support that 7 out of 10 times the cable is faulty and 3/10 a new control box is needed.
Tested both and they were fine, motor housing though showed that w...
Read moreater was in it, when i pulled motor apart it was obvious that water had seeped in. Could not believe that something that is immersed in water does not have an o-ring like seal between the lid and motor housing but is instead held together by a dozen or so screws. When you investigate the problem further on the web you quickly find that this is a common problem despite that tech support never mention any other problem.
Hi, we purchased a Zodiac CX35 in Nov 2021. My question is should the machine climb to the water line in a fibreglass pool which has a moulded safety ledge all the way round as per standards when purchasing a new pool
Get an answer from our members and Zodiac representatives
Details ·
Features
- The Zodiac CX35 collects debris and leaves, and prevents the build-up of algae and bacteria, without using chemicals.
- The 200-micron filter canister captures small, medium and large debris, including leaves and gumnuts. If your pool attracts extra-fine dust, there is a 100-micron filter canister available, which comes at an extra cost of $50.
- Suitable to be used on a variety of pool surfaces, including concrete, pebblecrete, quartzon, fibreglass, glass beads and vinyl lined. There are also 2 different models available, for tiled and non-tiled pools.
- Equipped with 2 cleaning cycles - floor only, or floor, walls and waterline, and 6 cleaning programs, including a quick floor cleaning program.
- An extra-long 18-metre cord allows the Zodiac CX35 to be used in large pools.
- A timer adjustment function allows you to increase the cleaning time of a particular program by 30 minutes.
- You can adjust the grip intensity of your pool cleaner, to ensure proper grip while it’s climbing up walls.
- To empty the contents that the robotic pool cleaner has collected, push a button at the top of the cleaner to release the filter canister and empty and hose down the debris.
- An indicator light on the e-box shows you when the filter canister is full and needs emptying.
- Comes with an ergonomically friendly caddy, which lets you easily move and pack away the pool cleaner, e-box and cable.
Points of praise
- The quiet operation of this pool cleaner was appreciated by swimmers. One reviewer even shared that he was able to have a swim in the pool while the handy robot pool cleaner was doing its job.
- The Zodiac CX35 was reported to scrub all parts of the pool efficiently including the walls and shallow steps. It required minimal intervention, making it easy to use.
- Water looks clean and clear after the pool cleaner effectively removes everything as small as fine dust, to small and large debris like leaves and bark.
| Category | Robotic Pool Cleaners |
|---|---|
| Price (RRP) | 1249 |
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Great Product, Exceptional Customer Service
Works fantastically well. Really good machine.
Love my Robo-plus
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Hi Alex,
We would like to apologise for your negative experience and learn more about your situation and see if we can provide you with a better solution. ...
Read more Please reach out to us via LIVE CHAT and one of our Customer Care team members will be able to assist you. We can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/contactus Regards, Zodiac & Astral Pool/Fluidra Support