AGL Energy

Satisfied customer of 10 + years – I personally have never had a problem with AGL. I have been with them for a very long time, only because they have always offered me great service. Their app has everything in it to manage and monitor your consumption. The app also allowed me to very easily change my supply address without having to speak to anyone. Power disconnected and… Read more ·  1

reconnected without any delay or issue. They even sent me a years worth of Amazon prime as a gift for staying with them. Then after realising my new address also had gas, a quick call had it sorted in no time, then they sent out a free $50 shopping voucher for that too. I kinda feel spoiled. Thanks AGL

Agl sent a letter to say smart meter was going to be installed we received a previous letter stating with a new meter the tarrifs wouldn't change until March 2028 because we were getting the government rebate of 44 cents well last week everything… Read more

changed only getting 2 cents no goverment rebate rang them up and she said because of the smart meter we are not eligible for the 44 cent rebate anymore

NO STARS agl again cease to amaze me....My house runs at .03c per 1/2 hour when nobody is home or nothing is being used. The sunday just gone 8.2.26 they have charged me $3.67 when in fact the charge should be .39cents. I have tested all my… Read more

appliances and electricity usage so I know my end is right. They have over charged me $3.28. Maybe they should check out their faulty Solar installation as well as their so call "accurate" digital meters.....SUCH A BUNCH OF LIARS AND RIP OFFS

Ausgrid disconnected our power and put it back on 16th December. However it may not have been correctly connected to the meter and AGL averaged our power from 16th December to 6th January when I raised a complaint about the cost. Their averaged bill… Read more

was three times what it normally was compared to last year, while our usage had not changed. They said they would put notes on the account on two occasions to stop the bill from automatically coming until a credit was raised. This hasn't happened and I am getting red-flagged bills. We have had three scheduled outages and on the days that the power was cut all day, the day's usage was 'averaged' even though we had no power.

Switched to AGL for good rates and FIT. On-line switch was quick and easy. Had a few teething issues with the plan I chose and had to call for assistance. Response was very fast, polite, and all issues were resolved without any fuss at all. App works extremely well and provides extensive information on my plan and charges to date. My… Read more ·  1

experience has been all positive and the people I have spoken to have been absolutely amazing. I see heaps of negative reviews, but my experience has been the complete opposite. I can thoroughly recommend AGL and their excellent customer service and support.

I've been with AGL about (3) years, Product Services (Internet, Gas, Electricity) have all been provided without issues. AGL assisted with converting my Internet from FTTN to FTTP very efficiently without cost to me. In the rare cases that I needed to call Customer Service the concerns were resolved to my satisfaction. I don't usually make (5) Star reviews but believe in my experiences AGL have earned it. Show details ·  1

AGL have been diligent in chasing up my questions to some of the issues I was experiencing. I was pleased with their repsonse and the courtesy they afforded me in their response. Show details ·  1

Welcome to your worst nightmare...'Warning the most toxic company in the country - steal lie and cheat 'Run as far as you can,,,, The worst company I have every dealt with in my life, in any country or at any time and the multiple levels of fraud and double-billing guestimates and changing by weeks with fake projections varying in the thousands… Read more

and on a relatively small bill but continuously in thousands and wildly different every time,

This seemed as a scripted format as they keep repeating at every turn their bad business practices so I checked and yes they were charged last year for abusing vulnerable Australians over charging in 5000 plus additional areas of a fake billing process, which clearly they have not stopped, Even caught out in front of the ombudsman and Red Energy whom I had gone over to escape the toxic bullying fraud and overcharging - even after months of asking for a real balance and being shouted down by some very abusive sods and sent more ongoing and increasing bills all while having left to another company months ago.

Amazingly to allow them to make up more charges they even sent me a bill that they estimated it in March this year all while I had been will another provider for 6 months...

......- We've had to estimate your usage

For a more accurate bill, you can enter your own meter read below. Any adjustments will be factored in to your next bill. Learn more about estimated meter reads, and how to read and submit your own meter read.

And then ....

'AGL found there was an error with the billing, and we believed we had the billing rights for the account. That is why the bills were continued to be issued. It was later fixed once we found that we lost the billing rights as of 4 Sep 2025. The bills past 4 Sep 2025 issued by AGL have been cancelled.'

The ombudsman complaint mentioned that you have received a bill from AGL for the period of 23 October 2025 to 19 January 2026 for $467.81. This is a different one from February it was $1199.00 and one last year for $3000 and it changed every month and this has continued for 8 months and now the offer the very underwhelming words but yet will not give the papers up to prove it and to further assess how far removed they are from conventional billing..

Most companies say its impossible to double dip but these guys have been doing it since last year from September even saying I was irrelevant to want a real balance and hanging up on me saying I was too vague....but read it here amazingly they can chop and change with the wind and yet six months later with still no audit trail nor documentation from their own internal investigation.

Hard to believe that this is a billion dollar business....mired in toxicity. To top it off even having left months ago the prices were also twice as much as the second provider - despite theirs being illegal and not offering to ameliorate for my costs time energy and months of their abuse and dishonesty - their attempts to steal lie and cheat is what they are getting rewarded for as they have not stopped since ACCC Fines and no surprise they wont give me all the evidence I need to raise my case up and instead - they again have disappeared into a corporate zone of arrogance and denial, thank god for the Ombudsman....these guys are bankrupting and triple dipping here and caught out red- handed....imagine the damage they can do to your business or credit rating if left unchecked, giving out erroneous bills clearly wrong against all the legal norms here but obviously violations pay them very well and they are too big to be held to account on.

https://www.aer.gov.au/publications/reporCts/compliance/agl-breaches-national-energy-retail-rules

I’m really disappointed with the issue on my electricity account. My bill payment was taken out of my bank account twice, and it has caused me a lot of stress and inconvenience. What made things worse was the poor response from customer service and management. I contacted your team about this problem, but I didn’t get any proper help or clear… Read more

answers. It honestly felt like no one was taking the issue seriously.

As a customer, I expect my bills to be handled correctly and for support staff to actually help when something goes wrong. Being charged twice is not okay, and the lack of communication has been very frustrating.

I would like:

An immediate investigation into the duplicate payment

A full refund of the extra amount charged

Written confirmation once the issue has been fixed

Better customer service and accountability in the future

If this issue is not resolved soon, I may need to take the complaint further through the relevant consumer or energy ombudsman services.

I look forward to hearing from you as soon as possible.

I have already spoken with the manager, who provided me with her email address: “a30019573@agl.com.au”. After I submitted the requested screenshots, she changed her position entirely and was unable to provide a consistent explanation regarding the issue.

She then left the call and placed me on hold, and I have now been waiting for more than 53 minutes without any update or resolution. This level of service is highly unprofessional and unacceptable, especially from someone in a managerial position.

If this is the standard of conduct demonstrated by management, it raises serious concerns about how customer service staff are trained and how customer issues are being handled within the company.

Absolute chaos trying to set up an account with AGL. Their customer service agents are completely misinformed and provide contradictory details. They set me up on a plan, and when I questioned why my promised $200 sign-up credit wasn’t appearing, they fumbled the explanation and tried to tell me I had been put on a Netflix subscription plan… Read more

instead of a cash credit. To make matters worse, they emailed me days later admitting they didn't even check my meter configuration before setting up my pricing, changing my structure after the fact. Total lack of internal coordination and data accuracy. I have already switched away to a different provider before my service even fully began. Avoid them.

If i could do zero stars i would. I rang looking to transfer over an account into my name as a new home buyer, I believe i spoke to a male named [Name Removed] (not sure). I recieved no help nor guidence with this services and as a first home buyer dealing with an energy company for the first time, you would think there would be some slow and… Read more

understanding infomation provided, but no this guy was talking to me like i was at an auction, i couldnt undersand a word and when i said to him "sorry if youre going to read that bloody fast just skip to the next question" his reply was "i have lots to go though" ... like sorry but [Content Removed] how is any person meant to understand anything from a monotoned person speaking like a hillbilly at an auction.

Im beyond shocked that this is what that company allows.

we didnt open gas account with them as we dont need it however we had electricity with them. they automatically put gas on our account and saying because they were gas on it. explaining to them that we didnt use it and they said they will lock the gas and remove the bill, so it wont happen. 6 months after, they automatically open gas acc again for us. disappointing. feel like fraud. Show details

I only lasted 2 weeks with agl. i signed up for their EV plan and used on therfirst night and expectedly got charged for the service. Problem started the next night when it charged again for same time. no car connected! 3 more times in first week. i complained 3 times but was only told the system was learning although i wasnt joined to any VPP,… Read more

they balso manage to empty my battery on 2 occasions at 6.30 and 7.00. cost for 2 weeks was more than the last month with previouse power provider. If you use them examine your usage track your usage constantly

i just wanted to make my payment but kept getting directed to an online chat bot that doesnt reply even after hours? i can't even speak to a real human? its 2026 and this is the level of customer service we are paying an arm and leg for - for energy suppliers to fleece the common person and get away with it? what help is there for a vulnerable customer?? it appears to be none Show details

I had organised electricity to a property im selling. I had many confirmation emails to confirm. I had tradies booked and when they turned up the power was not on. This has cost me alot of money and time. So stressful when I did all I could to confirm it would happen. When I phoned I was told I'd have to wait till Monday. No understanding of this… Read more

costly error. Now im trying to cancle another time consuming process. To tip things off the automated responses the phone call people give are not helpful at all Are they real people ??

Requested a disconnection for my property to be scheduled for 02/03/2026, it is now 16/04/2026 and the property utilities have not been disconnected and I am still being billed for usage. I have spoken to AGL via chat 6 seperate times since the scheduled disconnection date and twice over the phone in an attempt to resolve this issue and each time… Read more

I am reassured that it’s disconnected and the error was on their end but they have everything on their records and to wait 7 days for my account to update but of course it’s the same every time and absolutely nothing has been done and the disconnection still hasn’t happened yet and today was the seventh time I spoke to them only to get the same run around.

I had a very disappointing experience with AGL Energy regarding a senior concession on my account. I was eligible for a concession during the time I was a customer, but it was not applied. I later confirmed with Services Australia that my details were correct and there should have been no issue verifying my eligibility. Despite this, AGL did not… Read more

apply the concession during my active account period. When I raised the issue, I was told no refund would be issued because the account is now closed.

I do not agree with this position, as the concession applies to the period of service, not the current account status.

Posting here for transparency and in case others have had similar issues with concessions not being applied correctly.

I got suckered in to the $200 discount, but what a rip. When I moved to them, I paid some of the highest electricity rates I had at my previous company. I couldn't take it. I said I need to find somebody else, and I did: Alinta and now with them I'm paying some of the best rates imaginable and a customer service it's fantastic make the switch you be thanking me Show details

AGL owns OVO energy and I'm reviewing my positive experience. Changing over was easy , just clicked a link like the one below. Two options , EV plan or , I chose the Free 3 plan and I charge my battery, top up the EV and put on as many appliances as possible between 11-2pm. It's worked so very well for me, much better than Amber or Globird. … Read more ·  1

Support has been great helping me get my head around it. Feel free to check it out here: www.ovoenergy.com.au/refer/vivianne1024

I have been with AGL approximately 2 years, and in just ONE year, especially after they installed their "electric meter reader" my electricity bill has increased over $700+ in comparison to the same last year. Last bill was $1200 only issued not even a month ago and already they are saying over $300 for the month. I am a low-income earner who… Read more

works full time and paid fortnightly, my rent ALONE is over half my wage. I am supposedly on the saver plan?? I have gone now to the Ombudsman twice over these ripoff merchants. I have asked them to EXPLAIN how and why my bill has increased over $700 when I am doing nothing different from last year. Their reply was "it is an actual meter reading", like the fudge it is, when the power was being read by meter readers my neighbours stated they saw them every time they came to read the meter. They have no other explanation, but ever since they installed their electric meter, my bills have increased- this is a hardcore fact!!!!

THEN! my gas bill was only $27 but with $65 SUPPLY CHARGES!!!! For low-income earners??? Plus they are also getting the rebates.

Last quarter I did not eat for over a fortnight because I could not afford to. AGL then dictating to me that they are FORCING me to now pay my bills monthly, on top of my repayment plans??? I have rent, I also have other bills, I have dependants as well with school needs PLUS I am trying to save for me to get a car!!! I cannot afford these crazy prices that in ONE year have increased over $700+ and all AGL can say is "it's an actual meter reading" NO IT IS NOT!!! Something needs to be done about this company, its price gouging and being able to charge what the hell it likes with weak explanations.

You try to call, you cannot even understand what the agent at the other end is saying. It is frustrating enough as it is being OVER CHARGED and then having to deal with bad english speaking people.

I am a single working mother and this company is drowning me.

If I could give a zero or negative rating, I absolutely would. After cancelling my account and vacating the property, I continued to receive bills months later. When I contacted them to dispute these charges, the experience was extremely frustrating. I was met with a representative who struggled to communicate clearly and repeatedly gave the same… Read more

response: that there were no notes on the system confirming I had moved out.

This is despite the fact that there are records showing I had already disputed a power bill on the basis that the property was vacant, yet I was still being charged the full amount as if it were occupied.

The lack of accountability, poor communication, and failure to properly manage customer records is unacceptable. Proceed with caution—this company operates in a way that feels highly exploitative.

Avoid this company, dishonest and also over priced, i paid $300 for one month of electricity. I only had my electricity with them and am glad i never added any other services. I will never deal with this company again, very disappointing that they would take advantage of people the way they do. Very very gutted. Show details

I signed up 4 months ago for the ULG gas deal .Weeks went past so I called them and they said it was swap over the next Friday .well it still hasn’t because they obviously employ idiots and I’m not chasing them for their business . They can stick their gas where the sun don’t shine .Absolutely as bad as Telstra . Show details

I would love to use them more as they are Australian, and a good corporate citizen. I can't because they lie. They say that I can get invoices emailed, but they can't email invoices. Instead they send a link that is hard to find on the page, I have to log into their system and download an invoice. I have lots of client buildings that I can't move… Read more

to AGL because all of the competitors can email invoices as a PDF attachment but AGL can't. Also , the other companies allow me to set up direct debits on the phone. AGL insist that I go through the labyrinth online.