AliExpress.com

I have made several purchases on AliExpress this mostly for inexpensive items which have arrived with out a problem. Being tracked by this platform and bombarded with advertising I purchased a chainsaw which was significantly discounted. 60 days later still not received and according to tracking still in airport in China. I also purchased a small… Read more

item which I cancelled immediately because I realised it was misleading advertisement and not what I wanted (1/2” shank wanted as advertised but 12mm shank in spec), this refund not looking good. DONT USE THIS SITE ITS CRAP, TEMU EBay and Amazon are the better option Only use AliExpress if you’re prepared to loose your money it is borderline Scam site

I had a very disappointing experience with AliExpress. I ordered several items, but some were completely different from what was advertised, some were poor quality, and one item was much shorter than described. I understand that buying from online marketplaces can sometimes be a gamble, which is exactly why I made sure the listings clearly stated… Read more

there was a 15-day free return policy before placing my order.

I returned the items unused, undamaged, and in their original packaging, yet I was still charged a return shipping fee. When I contacted customer support, I received nothing but the same copy-and-paste responses, with no real attempt to resolve the issue.

If you shop on AliExpress, take screenshots of the listing, especially the return policy, before you buy. I also recommend paying with PayPal for added buyer protection. Based on my experience, I won't be shopping here again.

Would give it 0 stars if possible. I agree with all the other reviews...ALiexpress is a scam. I ordered some items and one was faulty. When I tried to use their 'free return' offer it refused to accept my click of the faulty item option and defaulted to changed mind option saying I had to pay return shipping (not viable from Australia and no way… Read more

of getting reimbursed) Seller kept stalling, Aliexpress impossible to contact and they have frozen my account as I raised a complaint with Paypal. PLEASE, AVOID ALIEXPRESS like the plague!

I ordered an ebike from the seller "Moobeloebike Store" on AliExpress. It stated that it comes with 1 year of warranty and Australian stock and support. Apart from the warranty on the bike, they mentioned warranty on parts such as the motor, battery, and charger that came with it. They also mentioned that the bike runs for a minimum of 64 km… Read more

(40–60 miles). I ordered the bike on 23rd May and received it on 28th May. After assembling the bike on 29th May, I noticed there were some dents and scratches on the frame, which I shared with the seller, but he did not care and ignored the quality issue. Then I fully charged the battery according to the instructions and did a test ride of merely 200 meters, testing the brakes and motor. It worked fine. The next day, I took it to my workplace, 5.5 km away from my house, and noticed the fully charged battery went from 100% to 50%, and this was with pedal assist. When I went back home, another 5.5 km, the battery level dropped from 50% to 0% and the red light started blinking. This was the second day, i.e. 1st June. I got worried but hoped it would be covered under the warranty, so I contacted the seller. The seller DID NOT DO anything and just asked me to perform a charger test with a multimeter checking the output of the charger. I did what he asked and shared pictures and videos of the problem. I recorded a video from a full charge showing that after riding just 5.5 km, the battery reached 50%. I sent the pictures, videos, and reached out to customer support. To my surprise, AliExpress offered me a partial refund. I am talking about Australian Consumer Laws being followed by such companies and sellers. The product was faulty, I submitted the proof, and I alerted the seller on the second day as well. On the third day, I alerted the AliExpress support team. They made a complete joke of Australian laws, and now they want to keep the faulty product incur a loss of $600+ & REQUEST a partial refund of $175. I kept following up as both AliExpress and the Moobeloebike seller were trying their best to AVOID responsibility. Eventually, AliExpress said they can offer a full refund provided that I ship the bike back at my own cost and with the how it was packed when i received it and then the seller will perform tests again. It has been more than 20 days now and the seller is still saying that "our technical team is reviewing your photos and will get back to you once they have an answer." This is highly absurd! They are stating 1 year warranty, blaming each other back & forth and making a fool of Australian laws. AliExpress & the Moobeloebike Store are ignoring customers and customers like me who genuinely bought the bike just to go to work are left with nothing but faulty equipment. I am constantly being ignored by both of them. I also stuck between the shipping loops because I cant pack the bike as the way i received it. I am writing and sharing my review so that honest customers can invest their money into better brands instead of paying the full amount for a piece of garbage and then feeling like others are just stealing their hard-earned money. Boycott AliExpress and Moobeloebike Store!

Purchased this air purifier from this Ali Express seller, Xiaomi Mi Home Global, 12 weeks ago. Getting any action from the seller and Ali Express was impossible. First I asked for a refund. Seller said no, I can send it back for repair. I reluctantly agreed, asked for the return address. Which the seller refused to provide. But did proceed to… Read more

treat me like they were the customer not me by asking if I would refund them! I then continued to ask for their address. To date this has not been provided. I then escalated to Ali Express customer service. Who then offered me a 30% refund. To which I said no, under Australian consumer protection I'm entitled to a full refund as the item failed in 12 weeks. Plus my attempts to obtain a return address for a repair have been ignored. Ali Express customer service then withdrew the 30% refund and said there will now be no refund! Not to mention I had met every request in the sending of multiple videos, photos, back and forth to bothe the seller and Ali Express. I mean seriously, for such a simple obvious request for refund became an example of the worst in customer service support.

Be warned, Ali Express customer service WILL NOT help you. And Xiaomi Mi Home Global product is of very poor quality. And will also not help you.

I want to share my real experience so that others can be careful. I ordered Maybach sunglasses from AliExpress. What I received was not sunglasses at all, but a strange leather case with a Lexus logo — which has nothing to do with my order. I opened multiple disputes and provided full evidence: photos, videos, and all order details. I even… Read more

appealed the case several times and contacted their live support. Unfortunately, every time they just asked for the same documents again and again, and finally rejected my claim without any fair solution.

I spent my own time and effort, worked with my bank for a chargeback, and I still have all the proof. This is not how a global platform should treat honest buyers.

My advice: 1. Always check seller reviews very carefully. 2. Pay with a credit card so you can dispute the charge if needed. 3. Be prepared for poor buyer protection.

I’m sharing this to protect other buyers. Feel free to reach out if you want details — I have full photos and videos to prove everything.

They can have some good prices and comparable to Temu. If everything goes as planned I normally receive my purchases in 1.5-2 weeks, but sometimes never. The main bone of contention with them and the reason for such a poor review is their refund and communication process. The refund process is disjointed and in the latest one they refused to… Read more

provide a refund for return shipping which I had to pay myself. They said they paid me, which they have not, and will not provide proof of that payment. Dodgy right? As many times as I ask for proof, all they can say is to check my records. (I have done so repeatedly)

The communication process is a nightmare. It is like going through 'Groundhog Day' on steroids! If you speak with client service online, they have their script and do not venture outside of it and are not able to solve any real issues, but pass your details onto so-called "Customer Care". These people are even less helpful and give repeated robotic responses, like you do when there is no interest. They have sent about 15 responses to me with basically the same text (cut and paste) to the many questions I have posed, the least of which is to provide to me evidence of a refund. They never have.

If someone from Aliexpress should respond to this review, don't believe them. It will be the same tired old CYA making it appear like they care. They don't.

Good luck!!

I’ve bought a seat backrest for my Indian motorbike twice now. One for $132 delivered, they cancelled it 2nd time $98 delivered, they cancelled it Then they try and offer me the seat again a few $$$ dearer but delivery is around $280 Show details

AliExpress: The Nightmare of an Elite Customer If you are looking for a tunnel of horror — one that can drain your time, your energy, your money, and potentially your physical and mental wellbeing — then step inside and shop on AliExpress. Warning: people with heart conditions may wish to stay away.… I wish I were exaggerating. This is the story… Read more

of how something as ordinary as returning a few online purchases turned into a ridiculous cycle of carrying heavy parcels, driving from one post office to another, paying return postage, dealing with contradictory instructions, collecting screenshots and receipts, spending endless hours talking to customer service, and eventually having to pursue my money through my payment provider. And here is the part that makes the story almost absurd: I was an Elite customer. I had spent tens of thousands of dollars on AliExpress. For a long time, I defended the platform. When friends recommended more established online retailers, I would tell them AliExpress was fine. I had bought so much from there that I genuinely trusted the platform. Then I needed to return something. That was when I discovered what “Elite” apparently meant when something went wrong… The first warning came with a car window shield/accessory that arrived broken. Nothing complicated. A damaged product arrived; I wanted to return it. I followed the process, paid the return postage myself, sent the item back and expected the matter to end there. Instead, when it came to reimbursing the return postage, I was told I would receive a coupon rather than my actual money back. I repeatedly asked for reimbursement of the money I had actually spent returning their damaged product. No. Coupon. Eventually, exhausted by the argument, I accepted it. I should have recognised the warning. I didn’t… Then came the seat covers. They were expensive, heavy, and the quality was dramatically different from what I believed had been represented on the listing. I decided to return them. Again, this should have been an ordinary online return. Instead, I found myself carrying a large, heavy parcel around trying to get it sent back. One post office was closed. I had to go elsewhere. Finding somewhere to park became another problem. I ended up with a parking fine. I carried the heavy package myself, aggravated my back, and spent the following days in pain and unable to function normally at work. All of this just to return an online purchase. Then came the postage cost. Then the messages. Then the screenshots. Then the tracking. Then the emails. Then customer service. Then more customer service. And after all of that, I didn’t even receive reimbursement for the return postage. But that wasn’t the worst part. Australia Post’s tracking showed that the parcel had been delivered and collected. AliExpress wasn’t simply telling me, “We never received it.” That would at least have given me something straightforward to investigate with the postal service. Instead, despite the tracking evidence, I was asked for further evidence from the parcel itself — including particular label information — before they would even proceed with reviewing the refund. Think about that for a moment. The parcel had already left my possession. It had travelled through the postal system. The carrier’s records showed delivery and collection. Yet I was being asked to produce additional evidence from a package I no longer possessed. The refund for the actual product remained unresolved. That was when I stopped treating these experiences as isolated inconveniences… Then came return number three. This time, I had learned. I had ordered the Type B version of another set of seat covers. Despite providing the seller with my vehicle details and confirming the required version before shipment, I received Type A. The covers had also arrived severely creased and deformed from the packaging. So this time I refused to walk blindly into the same return process. Before posting anything, I asked AliExpress a very simple question: Can I return this using Australia Post, and will the FULL postage cost be reimbursed as money? If Australia Post is not acceptable, tell me exactly which return method I must use. That’s it. I wasn’t refusing to return the product. I wasn’t demanding to keep it. I wasn’t asking for anything complicated. I was asking them to tell me how they wanted their product returned before I spent my own money sending it. And suddenly, a simple question needed to be “reviewed.” While I was waiting for AliExpress to decide how I was apparently supposed to return the product, the dispute page displayed a countdown warning me that I had limited time remaining or I could lose the refund. Read that again. I was waiting for their answer about how to return their product, while their own system was counting down my time to act. That was the moment the entire experience became almost surreal. I had already learned what could happen if I simply paid for postage and trusted that everything would be sorted out afterwards. So this time I asked first. And asking first seemed to lead me into another loop… This is what finally changed my view of AliExpress. It wasn’t one defective item. It wasn’t one postage fee. It wasn’t even one unresolved refund. It was the cycle. Buy something. Something goes wrong. Start a return. Try to understand the instructions. Receive unclear or changing information. Pay money. Carry parcels. Save receipts. Take screenshots. Track packages. Contact support. Explain the same story again. Provide more evidence. Wait. Follow up. Escalate. Then discover that the evidence you thought would settle the matter may still not be enough. A return should not become a second job. And no online purchase is worth this much time, physical effort and mental energy. I have received plenty of AliExpress purchases in poor packaging over the years. Some arrived with parts damaged or imperfect because of that packaging. Most of the time I said nothing. I accepted it and moved on. Perhaps that was my mistake. Because when I finally needed the protections, policies and return procedures that had made me comfortable spending so much money on the platform, my experience was very different from what I expected… Fortunately, I had used a protected payment method. That ultimately became far more important than my Elite status. When the platform’s own process failed to resolve matters, I pursued the disputes externally through my payment provider. That is where the screenshots, tracking records, receipts, emails and correspondence suddenly became genuinely important. And that is the one practical lesson I would give anyone who nevertheless chooses to shop there: Use a payment method with independent buyer protection, and document everything.… I now understand something my friends had been telling me for years. I have shopped with established online retailers and directly from major brands. I have returned products before. Sometimes simply because I changed my mind. The return was arranged. The product went back. The refund arrived. End of story. No detective work. No marathon of customer-service conversations. No anxiety over disappearing countdowns. No carrying a heavy parcel around wondering whether the next piece of evidence would somehow still be insufficient. So here is my conclusion after spending tens of thousands of dollars on AliExpress and reaching Elite status: Don’t buy it, my friend. That bargain you think you have found may be perfectly fine. But if it isn’t, the real price may not be the number you saw at checkout. The real price can be your time, your energy, your patience, the effort of carrying and returning goods, endless correspondence, and the stress of fighting to recover money that you expected a return policy to protect. There are established platforms and retailers where returns are an ordinary part of doing business rather than an ordeal. After my experience, that is where I would spend my money. Because no discount is worth turning an online purchase into A Nightmare on Elm Street — Return & Refund Edition.

Never to deal with again, wasted over an 1 hour or more trying to sort out damaged product that arrived today, told need to go to the seller. Have been for years buying online with occasional issue (very rare) and issues been fixed immediately, either replacement, return or refund all straight forward. Don't deal with this company ever, unless you have lots of spare time trying to fix their issues. NEVER TO DEAL WITH ALI EXPRESS AGAIN

I bought this plane for my son's birthday. it arrived 12 days later and of course after his birthday, so I had to buy another gift for him. Thank you for ruin it. I contacted AliExpress and the seller for a partial refund, it was denied, apparently it's not a big deal for them if the package arrived late. I don't recommend buy from here. Show details

I will never use this company again I ordered a welder on the 14th of August and was told it would be hear in 2 weeks so it never arrived so I got in to customer support and told them this went on for a week then I asked for a refund 5 times I asked and got told no every time finally I went to my bank and got a refund I lost out on a upcoming job… Read more

because of all this and I think in all fairness you should give me the welder for stuffing me around I would stay away from this company at all costs the customer service is really poor and they don't like issuing refunds so do something about it alli express or I'll start writing reviews on other sights too stop lying to your customers avia couldn't lay straight in bed at night she's a lier update this company has since taken out of my account on Friday for 75 dollars which I did authorize them to take this another update I've just found out from my bank that this company store ur card details and they have made the transaction without my consent I got a refund from my bank over this transaction and then this company took the money back again come on ali express contact me or are you too gutless to respond do not deal with this company

Poor packaging and unfair dispute process. I recently bought two drill sets from AliExpress. They shipped both items together in one bag to save on postage. When the package arrived, the shipping bag had a large hole caused by friction during transit, and one set of drills was missing. I tried calling the delivery company, but the phone line… Read more

would not connect. I then used AliExpress online chat, which suggested me into a cumbersome dispute process where they actually demanded an unpacking video. Asking for a video for a low-value item is completely unreasonable, as no one records themselves opening small everyday packages. Even if I had a video, the bag was clearly torn by transit friction, not by someone opening it. AliExpress rejected my claim without considering the situation at all. It is not about the money, it is about how poorly they treat their customers. I will be buying my tools elsewhere from now on.