AliExpress.com

Purchased this air purifier from this Ali Express seller, Xiaomi Mi Home Global, 12 weeks ago. Getting any action from the seller and Ali Express was impossible. First I asked for a refund. Seller said no, I can send it back for repair. I reluctantly agreed, asked for the return address. Which the seller refused to provide. But did proceed to… Read more

treat me like they were the customer not me by asking if I would refund them! I then continued to ask for their address. To date this has not been provided. I then escalated to Ali Express customer service. Who then offered me a 30% refund. To which I said no, under Australian consumer protection I'm entitled to a full refund as the item failed in 12 weeks. Plus my attempts to obtain a return address for a repair have been ignored. Ali Express customer service then withdrew the 30% refund and said there will now be no refund! Not to mention I had met every request in the sending of multiple videos, photos, back and forth to bothe the seller and Ali Express. I mean seriously, for such a simple obvious request for refund became an example of the worst in customer service support.

Be warned, Ali Express customer service WILL NOT help you. And Xiaomi Mi Home Global product is of very poor quality. And will also not help you.

I want to share my real experience so that others can be careful. I ordered Maybach sunglasses from AliExpress. What I received was not sunglasses at all, but a strange leather case with a Lexus logo — which has nothing to do with my order. I opened multiple disputes and provided full evidence: photos, videos, and all order details. I even… Read more

appealed the case several times and contacted their live support. Unfortunately, every time they just asked for the same documents again and again, and finally rejected my claim without any fair solution.

I spent my own time and effort, worked with my bank for a chargeback, and I still have all the proof. This is not how a global platform should treat honest buyers.

My advice: 1. Always check seller reviews very carefully. 2. Pay with a credit card so you can dispute the charge if needed. 3. Be prepared for poor buyer protection.

I’m sharing this to protect other buyers. Feel free to reach out if you want details — I have full photos and videos to prove everything.

A charger for a $1,000 dollar lithium battery power bank failed within 8 months. Ali customer service constantly force me to deal with Ai bots. Constant refusal to replace the charger. I'm a big Ali Express purchaser. This experience breaches Australian consumer guarantees. Pretty disappointing experience overall. CTOLITY was the vendor. Do not buy from them.

Its like a piece of crap that i will never ever buy this desisn and crap material! I bought a winter jumper and end up received this trash. I applied for refund but they declined and ask me for me proof more evidence!!! They are a crap company. I hope australia will do something with oversea website! Temu is better sevice easy for refund and return. Aliexpress is so crap!

All is well untill you have a problem or broken product! – I have purchased a few things on Ali express and when the products are of good quality they are fine and the process was ok..BUT..... when you get some that is defective, dangerous, not upto Australian standard and broken ..... they don't want to know about you ... I have had to submit 4 times video evidence and photos to both the supplier as… Read more

well as Ali express only to be shunned off and be scripted be an operator that clearly cannot speak English!!!

And yet video evidence and photos are not good enough so the seller has stopped contacting me...

Just lf you wondered what i purchased - i purchased an inflatable screen from the tarpaulin store - DO NOT BUY - ABSOLUTE RUBBISH !

Next step to goto the bank to reclaim my money for defective junk.

Buyers be warned on Ali express.....

Shoe scam – Do not buy these shoes from "happiness" shoe store or one that is just numbers. I wanted these so much I bought them both twice. The carrier emails failed to be delivered, as did the shoes. I don't think they exist.

Ali Express does not process refunds to the customers. I was doing drop shipping via AliExpress and my customer wanted to return an item. I requested the seller and he advised me to post the item to their NSW warehouse and my customer did that. I… Read more

already provided them with the tracking number since we did not use a return shipping label and it clearly shows the item has been returned to their NSW warehouse as per the Australia Post website. I sent them more than 10 emails. But they keep saying they cannot provide a refund since the item has not been returned. I am so disappointed!

Guys? You got to think before you buy from these guys. I purchased an item from them to gift to a friend noting that they delivery is on time and purchased it. It's now been over a month and my friends birthday is over and sadly could not gift him this item because Ali express has not yet delivered the item which is now over a month. I recommend not to buy from them. Show details

Electrical item was installed 3 months after receipt and failed 2 months after install. The buyer protection period ends 15 days after receipt of the item. After 30 days you cannot provide a 'review' of the item to advise others of your experiences with the item. Obviously they don't want real reviews only simple comments like, it arrived on time,… Read more

it looks good, i turned it on and it works. But any serious reviews about how an item performed after 2 months they are not interested. By the way, the item was a TL-136 water Level sensor sold for AUD$40

Pretty good product range and various qualities and specs to meet your expectations and budget. But beware! Many of the customer facing listings are completely misleading ie the price is NOT the price; it is often the cheapest component of a complementary product range. They are allowed to deliberately mislead buys. And there are plenty of… Read more

knock-off or fake brands on here too. For example, Makita is nothing like the market leading quality ofvtheirccompanycsppnsored and manufactured products. I bought a Makita 18V angle grinder where barley turns on and off and runs hot and cold. For a couple of home jobs is hit the mark but it’s runs rough and is obviously Makita in name only. Lithium batteries -BEWARE! Lots of propriety brand fakes which are variously compromised on quality and can under-perform and overheat. Don’t charge these batteries where they can cause a fire. That’s not AliExpress’ fault but certainly of liability as with a range of non-compliant electrical products. My biggest gripe is the so-called new buyer deals. You can literally spend hours creating an order cart of seemingly very good prices. When you finally go to pay at checkout, only one or two products are in your cart(as per invoice). If you back out it’s under threat of losing the deals or free delivery. So having paid for 1-2 of say 50 items, when you return to your cart the prices of every single itms have reverted to normal retail and your invoice value has exploded. No doubt the reason will be that you are a returning buyer, not a new buyer; despite all the items being in your cart at confirmed pricing and free freight. I regard this sales and invoicing behaviour misleading and a scam. In case of a welder that could be $350 more. And a $1.40 knife is suddenly $17.30. The $1.40 bicycle bell is now is now 11.19. There is no warning about the ricecchanges and had I simply authorised PayPal without checking my bank account would have had a hernia. Dishonest marketing tactics. And always check your delivery costs eg a seemingly cheap Chinese tractor for $1949 might cost $33,000 or even $68,000 for delivery. The advertised price is only recognised as a deposit!! No trick. DO Not expect any vendor to reply to your pre-purchase queries. In my experience they simply don’t even if you can find a seller contact (usually not). EBay is the place for customer experience and transparency.

Bought a product and only half of the product arrived. Let the seller know in hope of being sent the missing items. No response until PayPal dispute started. Cant send it back as seller refuses to send a prepaid shipping label. Stuck in limbo. Don't recommend. Ali express are protecting the Seller even thou they are in the wrong.seller shows… Read more

product no longer available refuses to give a shipping label which prevents PayPal from progressing my refund AliExpress continue to protect seller. Below statement is just for show

II like Aliexpress and have bought many things over time. They are reliable. I am sad to report though, that I ordered and paid for stage lighting, that was quoted as 'Free shipping. Ship from Australia' My payment was processed and I received order confirmations BUT then I got a message several days later saying that their logistic company were… Read more

unable to deliver to me at Busselton WA. I was asked to cancel my order and they would refund my money. I did that and they refunded immediately back in to my account. Excellent service by the 'Help' department. But I didn't want to cancal. I wanted the lights. No explanation was given nor option to pay more. Very disappointed.

We have been purchasing from AliExpress for a few years and I have never had a problem! I find the quality of their products are far superior to Temu etc. our latest purchase of a JBL sound box was 100% authentic and half price of cheapest in Oz. Customer service is great and everything is delivered on time. I personally cannot fault the company. Show reply

I bought an item but the seller sent a wrong colour so I opened a dispute which I won as RETURN -REFUND. So i prepared the parcel and post it paying the return shipping fee. After a month the seller received the parcel and i received my refund but not the shipping cost. I contacted the online help and the high… Read more

team answered via email asking more documents....so I sent the post office invoice plus the tracking number. They replied that on the invoice were not written my name and other details. So i went back to the post office to complete the details and send them the document. They refused to refund the return shipping money offering coupons. I refused and i explain that i paid in cash and i am entitled to be refunded in cash...The seller had accepted my claim --Case Number:2503807885656704) --and i forwarded the sellers acceptance BUT THE CONTINUE TO REFUSE. I explain that all other major online platforms when is a sellers fault, they usually issue prepaid return labels.....or they refund when they receive the post office tracking and ivoice....and also in one case the issue a numer code so the buyer can insert the return item into the BOX IN self service. Unfortunately the Aliexpress team does not refund ...they KEEP THE MONEY in custody and they blackmail their customers

Wouldn't recommend to use AliExpress anymore. Sellers sell faulty products and refused to refund with full evidence. One seller (Shop1103654064 Store) offered partial refund but rejected offer and submit a dispute/refund for full refund. AliExpress consistently delete the dispute case. Customer Service Agents are just bots. Emails to CS responses… Read more

are also useless. They are all automated AI replies. AliExpress is a scam these days. Another seller (SONY TOP Golden Medal Store) sold a 2TB SONY pendrive but on validation with Validrive SW revealed only 730GB useable. Contacted seller, but response is waiting for supervisor to verify. Provided all the evidence from the Validrive report. AliExpress kept on deleting dispute case. Seller has closed shop now.