Alinta Energy

CROOKS THIEVES SCAMMERS!!! Bills are inaccurate. Our consumption increased by 10-20kwh extra per day! Even if you sign on to a deal they default you to the standard rates almost straight away. Ended up charging me 3x what I was paying previously. Show details

Alinta energy sucks!!! They rip people off bills are never correct and they chase up money you don’t owe. Shame on them they harassed my friend. If I could give no stars I would Show details

Their ad said " We run our price at 17% under the Regulated amount. " I asked to be connected to the new plan which I was assured would be cheaper than what I had been paying for the last ten years. They immediately increased my usual bill by 30% .… Read more

I did a comparison with other companies and was advised that I could be connected at the same rate as I had been with Alinta prior to the 30% hike. I changed provider and closed my Alinta account. Immediately I was informed that I now had to pay the Alinta bill at the late payment rate even though I had note on my bill which said I would be paying a reduced rate if it was paid by the due date. I called them and was advised that the excessive bill was the result of an ongoing computer glitch and I could ignore the late payment demand and just pay the usual "before the due date" price. Bad business practice in everything they do and say.

I received 4 invoices on 16 March 2026 listing various credit amounts so I called Alinta, who transferred me twice to different departments, to find out why there was a credit amount and to request it be reimbursed to my bank account. I was told… Read more

they would call me to the next day at 6 pm to take up details for reimbursement. Nothing happened so far. Terrible customer service and avoid this company at all cost.

Watch out for application fee of $45 I just joined Alinta as they had a good offer of $100 credit and 40% discount on bill. I noticed $45 application fee on my first bill. I was not made aware of this fee in signing up. I joined online. I… Read more

phoned them and they dropped fee. They said their site had a warning about fee. I didn’t see it. It was well hidden as I’m very careful . If I’d joined by phone they said I would have verbally been informed of fee. There is no way I would have joined Alinta if I’d been told about an application fee. And I’ve never been charged one by any other gas provider. And I’ve been with them all in WA.

Heads up check small print before signing up.

Have been with Alinta for more than 5yrs and best service provider ever experience. While moving house, they help me get the new connection done at zero cost. When i put solar they put me on the highest solar tariff. Show details ·  1

Mr. Dutton has claimed people are paying $1300.00, now he doesn't say if that is a month or for twelve months, if it is a month then the home is in crises and a good hard look at their usage should take place, I it is for 12 months then I find that very reasonable. I have been with Alinta Energy long enough to gauge their operation, and I find… Read more ·  1

them very professional, with their billing it is right every time and the lay out is good and litigable, also the cost of the supply is very reasonable. They also engage in discounted sales of extended companies, these are wonderful for the city dwellers, but country folk would need to travel to the city to take advantage of these offers. In my time I've been with many providers of electricity, and never been really happy with them, but Alinta Energy has made me very happy indeed, keep up the good work guys. Raymond.

Absolutely brilliant customer service – By far the best customer service I have ever received from an electricity retailer. I was very surprised and extremely satisfied with the help that I received today. My household recently went from 5 to 8 unexpectedly and I was not prepared for the large increase in my electricity bill, so I had to call Alinta to set up a payment plan and they… Read more ·  1

just completely exceeded my expectations.

I was expecting a standard payment plan set at whatever amount their computer system came back as, but instead I was asked how much I could reasonably pay / how often. The system did come back and say that the amount was lower than it wanted so I was transferred to the specialist department. This is where all of my expectations were exceeded.

First of all, I was put through to a lovely lady who was easy to understand and explained things very clearly. She put through the payment plan at my affordable rate without any issue at all, explained my current energy plan to me and what all the different charges were for and then checked to see if there was a cheaper plan for me to be on.

After checking that I was on the cheapest plan, she came back and explained that if I entered into their financial hardship program that she would be able to put me on a cheaper plan again that is not available to the public, fantastic. I was expecting to have to provide all the proof of financial hardship that companies usually ask for, but there was none of that. Just a short recording explaining all of the details and terms and a quick yes as the end.

After listening and agreeing to the recording she came back again, confirmed that my payment plan and new plan rate had all been set up and went on to explain that under their hardship plan they also do payment matching where every dollar I pay they will match. I was then given the direct number and email address for her specialist department, to which she said I could contact at any time if I need to change the payment plan amount.

A lot of thank you’s from me and I was off the phone within 20 minutes.

Absolutely brilliant customer service!

I decided to give Alinta another go, but after a few months wanted to switch, so I went through AGL and signed up with them…. Then the fun started with incompetent Alinta. First up, it all looked ok, they sent me a bill stating the my connection ceased on May 28th and that the payment was due on June 23rd. No problems there, then 4 days later… Read more

they send another invoice to May 31st, just a few dollars more, but in big bold red letters stated that the amount was overdue and to pay immediately. Despite this it gave a payment date of June 23rd again, with an auto pay. Then just to prove their total incompetence, yesterday, the 19th of May the auto pay went through 4 days early. So in the space of 1 invoice they managed to bill me twice, presumably incorrectly once, accuse me of being late on a payment that wasn’t due for another 3 weeks, then deducted the balance 4 days early. So well done, only 3 or 4 errors on one invoice period. Maybe you should get the help of a company that does this for a living, oh yes, sorry, you do !!!

I was a loyal Alinta customer on their HomeSaver Essential plan. Without any proactive communication, my contract quietly expired and I was rolled onto their Standing Offer — the most expensive plan they offer, equivalent to the maximum Default Market Offer price set by the AER. From 1 July 2026, Alinta is cutting the solar feed-in tariff from 4c… Read more

to 2c/kWh — half the rate offered by competitors — while simultaneously increasing the daily supply charge from $1.17 to $1.78/day, an increase of over $220/year just to be connected. The peak usage window is also expanding from 4–8pm to 4–9pm, adding further cost.

When I looked into it, Alinta's own bill acknowledged their HomeDeal Select plan would save me over $540/year compared to what they were already charging me. They knew I was overpaying and did not proactively move me to a better plan.

I have now switched to EnergyAustralia and will be saving approximately $525 in the first year alone. If you have solar and are still with Alinta, I'd strongly recommend checking what plan you're actually on — you may be paying far more than you need to.

They have just dropped my solar feed in rate from 4 cents to 2 cents making solar an absolute waste of time and money. All be hunting for new supplier and possibly disconnecting my solar system Show details

Sadly an Aussie company that has fallen from its original standards – Heavy spikes in fees and costs, their staff cannot read the fees and billing structure accurately nor keep up pace with their own changes, misinformation is higly likely, if so check ever thing over and refer to the ombudsman for clarification if in doubt. Show details

Buyer Beware. You’ll sign up to a great rate. That rate will then expire, they will put you automatically on the expensive default offer, and ALL the links to change to a cheaper plan won’t work. Funny about that. Show details

They are good because they are cheap, and that is literally their only redeeming feature. They moved us to monthly billing, without asking, telling us it was beneficial to us to do so (it was not), forcing us to contact them to move back to quarterly billing. They changed our plan without warning, then locked us out of the mechanism for changing… Read more

it back online, forcing me to contact them and change it back. As part of this process, they tried to default me back to monthly billing (again), and I had to insist during the call that it stay on quarterly billing.

Their phone system requires WAY too much information to get you through to a human. While I wasn't on hold for long once I got past all of that, I could barely hear the person I was speaking to because of the voices of the people around them in the call centre.

Alinta issued an overdue notice to us, they only acknowledged the error after we contacted them. I doubt we would be the only customers to receive false notices, potentially creating financial hardship and stress Show details

Where do I start with this woeful entity? A smart meter was forced on us under the new AEMC rule. Then came the inevitable time of use tariff, but there was another AEMC rule which forbids them from changing my flat rate tariff for two years. I complained to Alinta about this and they outright refused to correct their illegal action. Rules for… Read more

thee but not for me. Alinta seem to believe that AEMC rules only apply to us peasants but do not apply to them. This has been in dispute now for five months and the last conversation with their "customer advocacy" representative ended in him refusing to discuss my complaint any further and then ignoring me entirely. They suddenly folded and offered me the flat rate tariff I am entitled to. No explanation and I can only guess why at this stage. Five months of stuffing around for no good reason at all This company is despicable and arrogant beyond belief.

Edit to add; I spoke too soon. they have now escalated this issue to a whole new level and yet more issues I now have to deal with. This is far beyond mere incompetence, bordering on evil.

I believe this company is now a scam. They have removed the option from their website which enabled you to compare plans and change if they offered a better plan. They no longer show this information on their website or offer this feature. I have seen numerous offers over the last few months that was only offered to new customers and not loyal… Read more

customers. I called them not long ago to discuss these offers and was promised they would call me back when they had approval (or more information) to change me over. This never occurred. My advice is still well clear of this scam company.

Very deceitful and unpredictable. My electricity bill had been $300 - $350 for 3 months, then out of nowhere it's $614 now, nearly double, when my usage is still the same as before. I've never heard of any laws/rules that allow a company to nearly double their price whenever they feel like it. Avoid at all costs. Show details

Created an account to connect a new house. Timeline changed and move in was pulled forward so I attempted to contact to bring the account commencement forward. I used the chat 4 times over 4 days with a total time of probably 5/6 hours, finally got connected and a code to supply to the agent and never received a response. If trying to move a… Read more

connection date is this hard I would hate to be trying to contact them regarding an actual issue. Funnily enough cancelling the account was the easiest part of this whole exercise.

Have been trying to get a bill from Alinta for about a month. Every time I ring they say they have sent my complaint to the billing department. My last bill was in October 2025. The last time they told me they were sending my complaint to the billing department I told them I was going to send a complaint to the Ombudsman, they put me through to a… Read more

lady Kylie who is higher up at Alinta. She said she would get back to me in 5 -7 working days, it didn't happen. That's when I sent my complaint to the Ombudsman. Today I received a call from a person from Alinta, Aaron and he told me that they don't know what rates I am on because I had a smart meter put in, in December and he did not know when I would get a bill. Then he told me their computers were not working properly and a lot of other excuses. My bill is usually in credit by $300 - $400 dollars or more. I am on 48c feed in tariff. I wonder if I would have a bill if I owed them money. Have just received an email from Alinta and it says I will get an update within 21 days. Now they won't answer my emails. My review on Product Review has been seen by 210 people, the longer it takes to do my bill the more people that will see my review.

Tried to change plans with Alinta. Disconnected by call taker. Tried on online. System told me to call. Tried chat online. Advised problems with systems ring or message us later. Not contactable. Don't bother. Other companies want your business more than Alinta. Show details