Archicentre

Stay well away from these pepole – like everyone else they completed an appalling report on of house. the buyer pulled out the contract based on the miss information in the report. We had a reputable builder go over the house checking every beam in the sub floor and the roof area. the found only two small beams that had old termite damage that needed to be replaced, an easy job.… Read more

there were no live termites found the damage was old. our builder found the house to be sound. unlike there report which was to say the least disgraceful, if there still in business I'm very surprised. the house is old but they seemed to base everything on todays building standards. they have caused us to lose the sale of our house and also to miss out on a property. Reading the report has given us a great deal of stress and left us wondering what we could do with the house. that was until yesterday when had a real building company go over house and reassure us that there Really wasn't any major problems with the house. so please read the reviews there all true and save your money.

Excellent service – We engaged Archicentre for a building inspection for a property that we have subsequently purchased. The architect conducted a very thorough inspection of the property and found numerous issues we were not aware of, which resulted in us being able to negotiate the purchase price significantly. Thanks Archicentre! Show details

Extremely thorough pre purchase inspection – I engaged Archicentre to look at a property that I intended to bid for at auction. The inspector was extremely knowledgeable and experienced in his suggestions (some cracking and moisture penetration along one wall), and narrated a good story as to how that would likely affect the timber structure in the future, and the likely costs involved. I… Read more ·  1

understand that he cant specify exact costs because that involves obtaining several quotes from different builders, and each builder does things slightly differently using different products etc, but his estimates were pretty close.

I later engaged him to do a feasibility study for an extension on the house, which required council permits and the like, and I found the cost and results to be more than reasonable.

He fitted me in with his other clients over the next few weeks, and we are now shopping for a builder to carry out the work.

R.Difram. Melbourne East.

Very helpful inspection – I have had a lot of cracking in my house, I had an architect from archicentre come out and do an inspection. He was very professional and knowledgable. I would recommend archicentre for all structural inspections if you really want answers.

False and misleading report – Similar story to many others here. Our buyers used these guys for their pre purchase building and pest inspection. The report found many "major defects" that were greatly exaggerated and subjective. What a coincidence they also kindly offered to quote on fixing all these "problems" and renovate the property. The inspector spent less than an hour… Read more

at the property and didn't even bother getting into the roof space.

A subsequent inspection by a reputable building inspector (who spent 3 hours inspecting the property) showed ZERO major defects. We were lucky the buyers were reasonable people and could see through the inaccurate Archicentre report. Still cost us several thousand dollars off the sale price thanks to Archicentre scaremongering.

Sound Fishy and Unprofessional... BEWARE & STAY AWAY – Tried to call and emailed many times to ask for a quote and no single response. Are they still in business or what! Later tried again and at last someone picked up the phone but then complaint he couldn't hear me and hang up. Glad to read all these reviews. I shouldn't waste time to ring them. RUN AWAY FROM THIS ONE.

Do not use this service! – We are selling a property in Melbourne and a potential buyer used Archicentre for their building and pest inspection. The building report contained false and misleading information, which included a major structural defect, and an unsubstantiated statement of an illegal building (when our building was undertaken by a qualified builder, backed by… Read more

the necessary building and council inspections and certificates at the time of building). This report contained numerous false, inaccurate, exaggerated, and subjective comments that bear little or no relation to fact, and are contradicted by the section 32 report for the property. It also recommended the installation of fire alarms, which have been in place since the building was completed and are clearly visible. End result - the purchaser withdrew following exchange of contracts.

Of particular concern is on leaving our property, the architect informed our real estate agent that there were no problems with the building. We have since received a building report from a reputable company which states that our building has no major structural defects and is in fact is in "above average" condition for its age (10 years). It appears from reading the report that the purpose of Archicentre building reports is to maximise the opportunity for additional revenue from clients by assisting them to remedy defects. Beware - do not use this service! the building inspectors are not builders, they are architects, and of particular interest is an ASIC communication of 15/7/19, which states the company is "In Liquidation".

Excellent service, very thorough – I recently had a property assessed and dealt with John, Peter and Brent. All went above and beyond expectations in providing me with information and further details. John even responded to some additional quetions I had after reviewing the report. This has all really helped my confidence in better understanding the property before purchasing. Thank you.

Design report worthless – We recently ordered a design report through Archicentre. The Architect came to the house took a look around and measured the rooms etc. Four weeks later came up with a design that was so far removed what we asked for. We have wasted $2700.00 on this process. We have only had good experiences with Archicentre in the past but this time we have been left very disappointed.

Archicentre Cost Guide 2017 unrealistically low - beware! – Relying on resources like Archicentre's cost guide, we were lulled in to the belief that we could do a modest, minimally specced, double story addition (about 5 x 8m below and 4 x 8.5m above) within our budget of $4000 / m2. Adding Archicentre maximum recommendations for a kitchen, bathrooms and euro laundry, we were still within budget. So… Read more

nearly two years and $50,000 down the track (architect, planning, engineering) we finally went to tender and 4 different builders have came back at $8,000/m2, $10,000/m2 if wet areas included.

Misleading and waste of money – They reviewed a house I subsequently purchased. Report stated good condition about $10k of minor repairs. subsequently I find major repairs and have spent well over $100k and still going. Problems include serious water leaks damp windows missing stumps and foundations etc etc. Do not know who to recommend but not these people.

False and Misleading – Totally concur with reviews by nrd4 and mrh in this forum - I too am selling a property and a potential buyer used Archicentre for their building and Pest inspection. Massively overpriced service from the Buyers perspective, and the report contained false and misleading information, including unsubstantiated accusations of illegal building (when… Read more

my renovation works were undertaken by qualified builders backed by the necessary building and council inspections and certificates). Numerous false, inaccurate, exaggerated, and subjective comments that bear little or no relation to fact, and are actually contradicted by elements of the properties section 32 report.

End result - the buyer withdrew and Archicentre make a cool $1500 for a couple hours 'work' and no ongoing liability! seems best result for Archicentre on a building inspection is for the buyer to rescind - they take their money and run.

Buyers and Sellers Beware - do not use this service!

Overpriced, poor service & no people skills – Worst experience with an architect yet. Highly overpriced cookie cutter service (design feasibility report) that offers very little value. Appointed architect did not follow our brief and delivered a sketch design focussing on his "design ideals" rather than on what we wanted, after weeks of waiting. His design did not even include half the… Read more

rooms we specified as he assumed we could not afford them without even asking us. And this was after we briefed Archicentre that we did not have a budget and were flexible! Complaints raised inadequately addressed by Archicentre - their Superiority complex is unhelpful and dismissive and assumes everyone else is stupid and inexperienced. They were unable to properly deliver a tailor made approach and for $2500 this is unacceptable.

After reading other reviews I feel I am being too kind. Stay away. Pay attention to the reviews. I wish I had read them before using Archicentre Australia. Money is better spent on a design drafts person or builder's design service. Or give your family and friends or charity extra Xmas presents instead.

Not a rose whether a rose by another name – So Archicentre goes into voluntary liquidation. Conveniently Sept 2016 a few days before a 2nd VCAT hearing, obviously cancelled as now I'm litigating against the insurers. But the owners haven't gone into bankruptcy have they? So you an architect have bought the 'good name. Changing it to Archicentre Australia. GOOD NAME..a failed building… Read more

inspection on a prepurchase Feb 2015 ..roof leaking in multiple places and the floors and other areas totally termite damaged. Scope of works $285,000 to rectify. Plus costs. My home is uninhabitable so I'm living in my investment property, paying 2 mortgages, legal fees etc. Life has become unmanageable. In June 2017 I was forced to retire to access my super..I turn 65 Feb 2018. I could have continued my career as a Registered Nurse and accessed my super. You have no idea how you have damaged my life nor do you care as business goes on. I am raising a 10yo boy and purchased the property to build a self contained unit for his father who suffers from ABI and ankolising spondolysis. The liquidation is a farce a means of evading compensating claimants.

Well VCAT in the morning only one day as adjorned as Archicentres prime witness decided to take a holiday!!

Typical!

All I can say is stay away from this company.

Read other reviews. Who would buy this company for its good name..really you can fool some of the people some of the time, but not all of the people all of the time.

No reward for this review.

Buyer beware avoid this company.

I just don't want anyone to be exploited and financially ruined by Arcicentre as I have been. There is no mediation, as past archicentre is in liquidation it's the insurers you fight and by the way your excess is $100,000 of which you may get 47cents in the dollar returned but not guaranteed, plus they don't mediate, they wear you down hold "Boys club legal mediation. You remain ladylike, shocked that the legal profession can treat you with such harassment and undignified behaviour. It's a game to them, sharks just doing their job!

Don't go near ARHICENTRE.

Rude and Superior – Any person looking for a builder or buildingg review stay the hell away from these guys. They charge you an arm and a leg, rub it in your face that they're smarter than you when it comes to building and phone service team have ZERO people skills. Terrible. Would give them a 0 if I could.

Very poor service, inaccurate and false – I am the seller of a renovated home that is nearing completion. The house has been advertised for sale prior to completion so that prospective purchasers could save on some stamp duty. The house was inspected and a report given. claims were made including, excessive moisture under the subfloor, an interesting claim given the inspector did not… Read more

venture under the house. excessive moisture under the deck, well ummm der decks are meant to be permeable and water then seeps naturally into the soil. Claim that the roof is dirty, i dont get how that is a fault, it has just been installed. Claims that the building was done illegally, when in fact building permits were in granted as is building insurance. Claims that water is running from neighbor yet nowhere is it visible.

Claims that the roofing material was sourced from china, when the plumbing certificate clearly states made in Australia and the appropriate standard. As a result of misinformation the purchasers decided to rescid.

i know that archcenter are paid to find faults how about doing it with accuracy and integrity.

We were buying a house and I remember specifically asking to check for asbestos and damp – Not long after we bought house had to have major work done on bathroom there was a leak that had been occuring for a long time. We turned out to have an asbestos gas unit in our hall closet. Major fail archicentre.

Don't use them – I agree with all the negative reviews. The company takes no responsibility and have no interest in discussing something when it goes wrong. Don't use them!

Waste Of Money And Time, Now With A Serious Structural Fault To Rectify – The inspector failed to detect bowed load bearing wall of garage as a result of excessive retained soil around the perimeter and wall being only 2 bricks wide (breach of code), clearly visible at time of inspection (2 engineers picked it up within minutes). Now facing $50k+ in repairs which will not add any capital improvement but will hopefully… Read more

stop our bedroom (above the garage) from collapsing. Seeking legal advice as it is a disgrace. Archicentre when contacted indicated extreme weather conditions were likely responsible, however they failed to acknowledge the breach of building code. Next time we will employ structural engineers. Do not go near this company!!

Very disappointing and inaccurate report – I am the owner of a property which is for sale, a prospective buyer asked for a property inspection prior to making an offer. They engaged the services of Archicentre. The inspector stated to his client that there was major structural problems with part of the building which would require very expensive repairs. The inspector quoted that the work… Read more

would cost around $100,000.oo to repair.

As a result of this report I engaged an HIA registered builder to give me a quote to fix these reported problems. I am glad I did, amazingly he could not find or see the identified problems stated by Archicentre. He did find one problem which he quoted at approx. $1200.00. I am not impressed with this company as they have caused a lot of unnecessary worry and sleepless nights. Be wary read the comments by many others and make your own decision.

Very disappointing – Our experience with Archicentre was largely a waste of money. Shop around with local architects - most will spend a couple of hours chatting with you on site for free and you can choose one that really "gets" what you want to achieve. We engaged Archicentre to provide an initial consult then concept sketches. The architect assigned to us was a… Read more

nice enough fellow. His sketches, however, were two weeks overdue when he admitted that he hadn't even started on the concepts yet. A few days later we received a set of sketches that were in many instances unresolved and contrary to our discussions. We pressed the fellow to spend more time thinking about his ideas (one example: kitchen cabinets that overlapped a window). He agreed to meet with us to explain his (boring, pedestrian and unresolved) ideas but charged us $150 cash to ask a question about extending a bedroom wall because we had not raised the issue previously. His proposal and costing to develop working drawings for us was unusually prompt, significantly more expensive than he'd suggested in his original meeting with us, and included an extra $1000 to resolve the concept sketches - that's on top of the approx. $3000 already paid to Archicentre. Long story short, while it took the Archicentre fellow 2.5 weeks to respond to our questions about his quote, we met with numerous local architects and have selected one whose pricing is good, promptness excellent and professionalism to a high standard - all the things which Archicentre was not. We are disappointed to say that we do not recommend Archicentre services.

Don't waste your money and don't bother complaining – We engaged Archicentre to perform both a building and pest inspection on a property we were considering buying, and paid over $1000 to do so. After the encouraging and positive feedback we received, we bought the house. Over the course of the next 2 years, and within the first few weeks following settlement and moving in, we discovered numerous… Read more

significant faults with our home. These issues varied from a leaking roof (10 or more leaks), blocked drains (concrete wash), power points without wiring behind them, incorrectly installed electrical equipment and hydronic heating, superficially patched plasterwork, incorrectly installed skylights, inadequate and poorly designed roof drainage, hazardously slippery floor tiles (one family member has smashed their face and needed emergency dental work), inadequate hot water to the rear of the property, hazardous material dumped in the soil, a family of possums living in the roof, and more. We approached Archicentre on numerous occasions and they were NOT interested in our experience. Archicentre were only interested in covering their backs.

Our advice is to ask friends who are builders or architects to have a look for you. Don't use Archicentre. They are worse than useless. Nothing. Can I give them half a star? Everything - see above

Do not use the Concept Design Service – My experience with Archicentre's Concept Design Service, is that it is a total waste of time and money. You should note that the service delivers one short visit by an Architect, they then go away (4 to 6 weeks) and then deliver a Feasibility Report, a concept Plan and a Elevation view, and that is it. To bad if the architect didn't ask the right… Read more

questions and possibly didn't even listen to your actual requirements, that is just bad luck, that's what the service delivers. A one shot, take it or leave it design service.

And in my case, the wrong Architect was sent, with no real experience with what I had specifically requested.

That is just not good enough and not what one expects. None, with this service Too many to mention here

No real guarantee, missed significant problems – I'm a little surprised to see I'm giving these guys their best review yet with only "bad", not "terrible", as I chose them because I thought they had a good reputation generally. My experience with a pre-purchase inspection was perhaps not as bad as others described on this website, but they still failed to identify significant issues that have… Read more

caused a great deal of stress, time and money sorting out over the year and a half since. The most important were leaking from the roof and around several windows that the inspector failed to notice. The water damage was first pointed out to us by a builder and a painter that we had through to quote on some renovations approximately a month after the inspector had been through. There were at least 5 different locations around the property that had obvious water staining, and little rain in the intervening month. When our builder got on the roof, he came down saying it was in a shocking state and should never have passed an inspection, and gave us a list of about 10 problems including basic things like gaps that needed caulking and screws missing in the parapets.

To his credit, the Archicentre inspector was good enough to come back and have another look. He agreed that there were water stains but denied they were there when he first came. He got up on the roof again and decided that the water was probably coming from the parapet walls. This was good to know, but too late as the sale had already gone through. He estimated maybe $10000 worth of repairs might be required. While this is small in comparison to the total cost of the house, it's still a fair bit of money for first-home buyers to have to pay, unexpectedly, especially after being told there was nothing significant wrong by a professional inspector. As it was a new property only a little over a year old, other friends told us that we may be able to get the builder to fix it under warranty. We therefore requested that the inspector amend his report to include the problems he had now found, but he refused. His original report contains general statements about how a roof should be constructed, but doesn’t mention anything specifically wrong with ours (perhaps we were meant to read between the lines). Overall, the roof is described as “generally sound”, and it’s not listed as a major problem in the report summary. There was no comment at all on the windows.

Archicentre's customer service department were fairly rude and arrogant when contacted. They were dismissive and unsympathetic to our situation, now stuck with a house requiring significant repairs that they had advised had no major problems. We were told these were problems with “workmanship” and therefore not covered by their report (citing Australian Standard AS4349.1-2007), and that the damage was “not evident on the day”. I find it hard to believe that all the water damage in 5 separate locations only became apparent in the intervening month (given that it had likely been leaking for more than a year since construction), but of course it's impossible to prove. Certainly the shoddy construction of the roof would have been evident on the day. I have checked the Australian Standard and there is no specific exclusion of workmanship. Surely if the workmanship is so poor that the roof and windows are not waterproof, that’s something a prospective buyer would want to know about. Water damage can be potentially serious leading to structural problems with the frame in the long term, not to mention mould through the ceilings and walls.

All I was requesting as compensation was a new report to assist us going forward, which didn’t seem too unreasonable a resolution. I found it very frustrating that they were so aggressive in dismissing my concerns and refusing to help. I wasn’t even trying to hold them liable for the cost of repairs, just requesting that the inspector put in writing what he now thought the problems were after a second look. Their advertising is clearly misleading, especially to people new to the process, including statements such as “An Archicentre pre-purchase Property Inspection Report gives you peace of mind, reduces risk and can save you thousands!”. In our case, they failed on all three of these points. They seem very well rehearsed with a range of excuses and exclusions if something is missed, and won’t accept any responsibility (just try claiming on their “structural guarantee”).

Get a builder not an architect to do your pre-purchase inspection is my advice! Inspector agreed to come back for a second look, but wouldn't change his report Misleading advertising, no real reassurance or guarantee, missed water damage, arrogant customer service, expensive

Dont waste your Money!!! – We have bought a home in Dec 2012 and as inexperienced people in property market. We contacted Archicenter , through their highly qualified, renowned and experienced team of professionals, offering a comprehensive report covering a 200 points check upon inspection of all the accessible parts of the property as in website. We were provided with a… Read more

written report, in which it was clearly stated that the property did not display any major defects nor serious structural defects. But it have a bit of dampness smell in the ground floor. It was recommended as small drainage issues in person and can be fixed up by a plumber on spending up to $2k. As soon as we settled and moved into the house the advice and contacted a plumbers to inspect the rear and lower floor of the house. All tradesmen came in and checked the property basement through the manhole had same answer.

That there were many issues concerning the state of the property. No single tradesman wanted to take the job on board as they stated that it would take a coordinated effort and many tradespeople to rectify the multitude of problems inherent to the state of the property. During the autumn and winter rainfall experienced in the past year, by accessing the man hole underneath the stair-case we noticed that water seeped in and deposited itself underneath the ground floor. Based on this evidence, it can be established that Archicentre failed in ascertaining that there were major problems with the structural integrity of the property. Such a qualified specialist would have further investigated into the possible causes of such extensive dampness. They would certainly have taken the time to access the easily accessible man hole underneath the staircase and taken note of the fact that the wooden beams were recently changed and taken into consideration the deteriorated condition of the concrete stumps.

They would most definitely have attempted at arriving at a plausible conclusion, not just limited and contended themselves with the observation of dampness in the ground floor and rear of the house.

Tried contacting Archicenter about their promised guarantee of upto $50k. They will then start to transfer your calls through different departments of people explaining and bluffing about the definition of what is Major and Minor defected until you give up. As mentioned by a previous reviewer # if you read the Terms&Conditions , you will see that the guarantee is very shallow and is not automatically given in support of their reports.

Finally after 14months of purchase we found a builder who was willing to take over the job and rectified it for $16000. Thanks to ArchiCenter

Its better to get a builder or induvidual trades men to inspect. They will give a much defined review of the property for as low as 100 bucks each Review finished in few papers ticking major and minor very easy to read in 2mins They will on find problems like rusting locks and broken switchs in toilets, Which a comman person with some sence can understand.

Worst Service : Paid to Inspect Builders Works and Provide Scope Of Works but did not – We requested specifically that an Architect inspect a builders works and mark off any works that did not meet the Australian Standard or Building Code of Australia, as well as this we needed a Building Scope of Works based on an Engineers Report for future works. Archicentre sent a Building Inspector who instead Decided it best to inspect our… Read more

house (not the works specifically requested) and then refused to provide a Scope of Works without charging $125 per hr and 30hrs for his opinion. He didn't even include items mentioned that he believed did not meet the BCA on site (I.e. Bathroom repairs).

We contacted all parties at Archicentre and to date had no response. Save yourself $580, these guys provide no service and if I had the time I would take them to VCAT for breaching the consumer act

They take your money then provide no service or then tell you they can not provide the service

A waste of money – We engaged Archicentre to conduct a pre-inspection building report prior to our purchase of a house in Melbourne. I believe Archicentre deliberately misleads the public in advertising that their inspection reports are guaranteed - if you read the T&C, you will see that the guarantee is very shallow and is not automatically given in support of… Read more

their reports. Most of the things you actually want to know before you invest in a home, are not covered by Archicentre - namely roofs and roof plumbing. So, I agree with a previous review writer on this forum that they failed to identify key issues regarding our house, defining those issues as 'minor' when in fact, they were not minor at all and we have been mopping up the mess and paying the price of repairs ever since. My recommendation to anyone reading this review is to have a registered builder and a licenced plumber inspect your property - not an architect and not a rep from Archicentre. Further, Archicentre's after sales service is utterly appalling. I thought they would be great but discovered they prey on the fears and vulnerabilities of property buyers and can't wait to get rid of you when you tell them you're not happy. I would never use them again.

Terrible service for the price you pay – We engaged Archicentre to conduct an inspection on a property we ended up purchasing, the report highlighted "minor" issues with the roof, but would need replacing at some stage. Following discussions with the inspector, we were told while there were no guarantees, we could have 4-5 years with the current roof. One evening, soon after we… Read more

purchased the property,during a heavy storm event, we had water coming through our ceiling. The next day we purchased a ladder and went up on the roof and found a large hole, approximately 15cm in diameter in the guttering, which was not mentioned in the report.

Apparently this is classified as "minor" because we were still able to live in the house. Further investigations showed water stains in the area of the ceiling around the leak, along with other evidence of previous leaking. A competent inspector would have identified this and highlighted it to us. We relied on Archicentre as an "expert" to identify any major issues for us, so that we could allow for them in our offer on the property. We have since had to replace the entire roof.

We have tried to get a response from Archicentre but have had very little communication back. They are very happy to communicate when trying to sell their services, but seem to get too busy to respond when things go wrong.

Non-responsive to complaints, expensive inspection that did not identify the clear issues.

What a waste of money – Archicentres failing to correctly identify issues with the property coupled with their provision of recommendations that resulted in additional damage to our first home have cause great personal upset and trauma to our family. The inspection and report failed to identify the significant and immediate threats to its structure, and to the… Read more

integrity of neighbouring structures that were posed by the large cedar on conifer trees located within 5 metres and 3 metres of the front of the house.

The cracks in brickwork were misdiagnosed by Archicentre's Representative. We have since been made intimately aware of the resultant brick cracking due to the tree's influence on the surrounding subsoil moisture content.

Terrible experience x 2 don't wast your time making a complaint – I organized a building inaction advising them I was concerned about underpinning work that had recently been completed and formed part of the contract I had gotten from the estate agent. The "building inspector"called me to say he had inspected the property and all looked good. I asked him about the underpinning, and he didn't know anything about… Read more

it. He then arranged to go back the property. A little while later he called back to advise " he didn't know how he missed it", and then told me about a few other joins in brick work throughout the house. The report I received idenified exactly what he had told me the second time. So concerned with his report I arranged to have an experienced tradesmen to come with me to further inspect. The underpinning was clearly visable with fresh concrete and brick joins from the adjacent lane way . Further inspection discovered an uneven floor surface on the interior org the underpinned way.

I contacted Archicentre with my compliant and advised them the property was being sold in 5 days by auction if they needed any further information. I did not hear back from them , until I made a call a week later. The customer service manager had made the decision they stood by there report. I asked to speak with him, but he was too busy. I left my number no call, I emailed and finally got a "feedback" form sent. I have filled it out but given the response to date don't realistically expect a response.

In future I would get a local builder to do the inspection,. I seriously question, if there was any proper if sny inspection done in the first place.

I would not pay for such poor quality service.

I would have no confidence in any report from Arcicentre. Nothing at all Did not identify building works until advised by me work had been recently comp,eyed

Terrible experience – In my experience their report is unreliable. Like the previous reviewer, I relied on the report to purchase a house worth nearly a miilion dollars. Unfortunately they failed to spot: 1. We'd need a new roof at the rear 2. No comment was made on the asbestos studio - we didn't even know it was asbestos. Surely that's why you pay… Read more

'experts?'

3. I'm not convinced that their architect inspected certain areas as they were over their safety limit, so how could he comment on them? Did he break Health & Safety laws???

4. They missed obvious things like tiles missing - these tiles were at the front of the house, virtually at the inspector's height - he didn't even need to get on a ladder.

I feel cheated

Claim for damages against Archicentre – I engaged the services of Archicentre for prepurchase inspection report. The report failed on 3 counts: 1. it did not mention water seepage which was obvious in the water marks inside the garage 2. it stated timber flooring with carpet finish but actually, instead of particle board , not timber. 3. it failed to advise possible asbestos… Read more

content on balcony ceiling for further investigation.

I relied on their report in my decision to purchase a property close to a Million dollars and may have to spend about $100k to rectify these issues. Its representation that they are covered by professional indemnity insurance Their report is unreliable

No Service – I filled out the customer enquiry form for Archicentre and got a response saying I would be contacted in 24 hours. Rang them after four days of nothing and they said I had to pay $475 up front, which I paid, and they promised a call from my state office within 24-48 hours. I heard nothing so rang after 3 days requesting a refund. They agreed to… Read more

a refund without any argument at all (does this happen a lot?). Another three days have gone past, I have rung once since, but still I have not seen my money refunded.

they provide no service

Good – I used Archicentre in December for pest and building reports, [name removed] was very helpful and did everything to make sure I was happy.