Aussie Broadband

I had a great experience with with Carl today. I rang him for over an hour. He was very patient, professional, never tired of my complaint, he went above and beyond to see to it that my WiFi is working. His type is rare. I don't know the unit he is calling from, but Karl /Carl that did 06/11/26 and responded to a customer from Chifley ACT, thank you Show details ·  1

Easy process from start to finish, the installer was amazing. Show details ·  1

In a decades use of their services I have only had one issue with my internet connection. Made a call and was fixed in less than an hour. Service both internet and customer are excellent. I genuinely recommend AussieBB first when asked who to connect with, especially if you want good speeds and quality for a decent price. Show details ·  1

Seamless transition from my old provider with an unstable connection to super fast AussieBB. Customer service excellent too! Two thumbs up from me! Show details ·  1

a couple of months into changing over to Aussie broadband we are very happy with our decision. Changeover process was very easy for us (couple in late 50’s) and connection is great. I ran the speed test.net and have posted a picture below - I don’t even know what it means. Show details ·  1

The technician was on time, Polite, quick, yet methodical. He cleaned up after himself, He listned well and understood tall he customers needs - I encountered No problems. I did read all the required information beforehand, so i kind of knew what was going to happen on the install date. Show details ·  1

After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5 hours to install and didnt have to dig anything up at all, still no charge I was gobsmacked it was that easy. Straight… Read more

away did a speed test and and I'm pulling 1000 no problem even in peak times. AB is so easy to deal with and upfront, the account online is super easy to use. all this and it's still cheaper than my starlink!!!

Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details ·  1

Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details ·  1

Team members Dylan was pleasant, very knowledgeable and patient and explained everything. Help line pleasant and very helpful 2nd call assistance with connecting the modem very pleasant and helpful Show details ·  1

I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more ·  1

communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.

Again, their email certificates have expired creating issues with email service and security issues. They just refuse to get on top of this. This time the certificate expired 29 March. 2026 It is now 29 September 2026. 6 months and nothing done. Many email service outages on aussiebroadband email addresses over last 1.5 years. First problem… Read more

listed is failure to update or renew their “certificates.”This has happened over & over and they just cannot seem to get the housekeeping right. When I contacted them about it - on numerous occasions - a major attitude problem was that email service was just an adjunct and low on their priority list. But they supply it as part of their package and it should be looked after properly. Otherwise, just do not include it as part of the service. . All in all, it makes their email service very unreliable, and they appear very uninterested in doing anything to fix the problems. Customer service attitude on this has been terrible. They are pricier than most companies and boast that they provide excellent customer service. That used to be the case a few years ago, but I think the company has changed a lot as they have grown, and mostly now just living off past reputation.

Per company comment, please see screen shot evidence just attached. Yes, webmail works but i(map) certificates expired.

Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details ·  1

Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more ·  1

least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.

After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details ·  1

I switched to Aussie Broadband expecting quality, but it has been a complete nightmare since day one! The internet constantly disconnects, or shows "connected with no internet" most of the time. Even when it's supposedly connected, nothing loads—not… Read more

even Google! I am forced to rely on my mobile data while paying full price every month for a service that barely delivers 50% of its speed on a good day. And for what? Just basic streaming and social media! ​To make things worse, their customer support is an absolute joke. I’ve reported faults, and days go by with zero response, despite their app claiming an "expected response time of 5 hours" (what a massive lie—you'd be lucky to hear back in a week). Their hardware/router is utterly useless, and their service is an ongoing scam. Save your money, stay away from Aussie Broadband, and go with literally anyone else!

I was offered a free installation by Aussie Broadband as part of their efforts to improve service by replacing outdated copper telephone lines, which were bringing the internet to my house. One of the problems that I foresaw was the fact that I was… Read more ·  2

over 150 metres from the street & my property was now densely covered in very large trees. I phoned them & explained my position to them. Not long after, an Aussie technician came to discuss what needed to be done. I was not prepared to pay more money for trenching if they could not utilise my existing line. Unfortunately the line was so old that conduit had not been used & they would not be able to use that route. The whole project was cancelled temporarily. A few days later a crew from NBN turned up to look at the situation & they quickly found a suitable route that they could trench which we both agreed upon with no charge to me. The same crew turned up on a weekend & completed their part of the fibre optic cable installation in one day! I was amazed at the efficiency of this crew & how quickly they installed their part. On the Monday a technician came to install the internal part which had not been done until I had been given assurances that the work was not going to cost me money. The internal bits were installed within an hour or two & soon I was using the new service. I cannot commend both Aussie Broadband & NBN enough for such prompt & efficient service. I am happily watching streamed shows on my tv & using my computers without any problems with any of them. Well done to all concerned.