10,217 reviews
AI reviews summary
Pros
Cons
Verdict
Customer sentiment towards Aussie Broadband is generally very positive, with many users praising the reliable connection speeds, seamless transition processes, and helpful Australian-based support teams. While a few customers experience connection dropouts and long telephone queue times, the overall consensus highlights a high level of satisfaction with service quality and customer care.
Internet down, and no way to reach technical support when you actually need it My wife and I both work in the IT industry and work from home a couple of days each week. A reliable internet connection isn't just entertainment for our household; it's essential infrastructure for our work. This experience with Aussie Broadband has therefore been… Read more
extremely disappointing.
Our home internet service is completely down today. The MyAussie app displays a warning saying our service is being impacted by an outage. However, when I open the outage details, the issue listed is “Increased Latency to International Services.” The description specifically says that domestic traffic is not affected and that customers may experience slower performance to some international destinations.
That doesn't explain why our internet connection is completely unavailable.
I can accept that technical faults and outages happen with any provider. What I find much harder to accept is being unable to get technical support when the service fails.
I tried Live Chat multiple times. I waited in the queue only to be disconnected before reaching anyone. I then called Aussie Broadband and remained on hold for approximately 40 minutes without anyone answering.
Because mobile coverage at our home is also poor, I eventually had to leave home and go to a café simply so that I could get online and continue working.
This is particularly disappointing because customer service was one of the reasons we chose Aussie Broadband. When the internet is working, you rarely need your ISP. The real test of an internet provider is what happens when the service stops working. Today, I have a completely unusable internet connection, an outage notice that doesn't appear to explain the loss of service, and no practical way of reaching technical support to find out what is actually wrong.
For a household that depends on reliable connectivity for work, this experience seriously undermines my confidence in Aussie Broadband.
Power supply for the NTD box (owned by Opiticom, previously Telstra) failed causing loss of service. Contacted Aussie Broadband who arranged an appointment with Opitcom technician two days after the issue. Technician did not attend in the 8-12 am agreed time. Contacted Aussie Broadband again (another 20 minutes wait to speak with someone) AB… Read more
contacted Opiticom again and was advised that the next available appointment was about 3 weeks away. Problem is with Opticom but AB needs to address the obvious problem with Opticoms response times
aussie was good a while back now anytime you need support the time is unacceptable. last 3 times have been over an hour. as they charge in premium prices this is just not acceptable. they at least need to have a call back feature. Show details
Reviews with attachments
Easy process from start to finish, the installer was amazing. Show details · 1
In a decades use of their services I have only had one issue with my internet connection. Made a call and was fixed in less than an hour. Service both internet and customer are excellent. I genuinely recommend AussieBB first when asked who to connect with, especially if you want good speeds and quality for a decent price. Show details · 1
Seamless transition from my old provider with an unstable connection to super fast AussieBB. Customer service excellent too! Two thumbs up from me! Show details · 1
a couple of months into changing over to Aussie broadband we are very happy with our decision. Changeover process was very easy for us (couple in late 50’s) and connection is great. I ran the speed test.net and have posted a picture below - I don’t even know what it means. Show details · 1
The technician was on time, Polite, quick, yet methodical. He cleaned up after himself, He listned well and understood tall he customers needs - I encountered No problems. I did read all the required information beforehand, so i kind of knew what was going to happen on the install date. Show details · 1
After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5 hours to install and didnt have to dig anything up at all, still no charge I was gobsmacked it was that easy. Straight… Read more
away did a speed test and and I'm pulling 1000 no problem even in peak times. AB is so easy to deal with and upfront, the account online is super easy to use. all this and it's still cheaper than my starlink!!!
Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details · 1
Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details · 1
Team members Dylan was pleasant, very knowledgeable and patient and explained everything. Help line pleasant and very helpful 2nd call assistance with connecting the modem very pleasant and helpful Show details · 1
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I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more · 1
communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.
Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details · 1
Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more · 1
least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.
After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details · 1
Amazing customer service and seamless transition from our old provider. Show reply
Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend these guys enough. Show details · 1
Latest follow-ups
Very helpful advice to get an older system activated and nothing was a problemo Show details · 1
Follow-up · Have had no problems at all, no reason to even have to make a phonecall
Easy to complete the transfer as operator took time and used simple everyday instruction to assist this senior. No issues some 24hrs later Show details · 1
Follow-up · Living in a small coastal village both internet and mobile coverage is not always a given 24/7 but as seniors we are happy with the both services and when in use everything works great.
I recently needed to update my router, I bought the Eero 6+ from Aussie Broadband, however it was not compatible with the solar inverter Wi-Fi… Read more · 1
dongle. I contacted Aussie broadband and was able to return it for credit. It was easy to speak to someone and I was pleased with the outcome.
Follow-up · The return process was smooth, and my account was in credit until the funds were returned to my bank account. I bought a TP Link router from Officeworks which works well with everything on my home network, was easy to install, it’s quite small and is unobtrusive.
Follow-up · I purchased Deco router from Office Works. It is working well. It was easy to set up and I did it easily. Happy with Aussie Broadband.
Find out how Aussie Broadband compares to other Internet Service Providers
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Positive reviews
i am not good with technology at all and since i have been with Aussie Broadband they have been so good , so patient, so understanding with my lack of expertise that i would suggest that as they have all their call centres in Australia anybody who is looking for a good internet provider will find that Aussie Broadband fill the bill completely Show reply
Smooth. Faultless. Ultra quick. The ABSOLUTE BEST experience I’ve had with new technology and installation. Thought I would never write words of praise and appreciation like those above. At 70+ years old and having many technical disappointments in the past, this Aussie Broadband installation, customer service (Laura is great), ease of… Read more · 1
installation and SPEED is astonishing. How lovely to hear a friendly, clear, articulate AUSTRALIAN customer service representative. Top marks!!!
Luke who did our installation in a brand new build was amazing. He really looked after us and went above and beyond. Had us up and running after Telstra and Optus couldn’t get it sorted in time. Show details · 1
Negative reviews
If you asked me 12 months ago to rate, it would have been 5 stars. I would have canceled 6 months ago if not for the exceptional service I had before. It's only taken this long because I thought it was one bad experience and was convinced they would solve the problems. I moved from one place with FTTP to another place also on FTTP. I was still in… Read more
my first 12 months of a discounted rate, but they dropped the discount when I moved house and wouldn't retain it, which is so silly. Moving house is the easiest time to switch providers, and I was penalised for staying with Aussie.
Then I had constant latency issues when play games at night. Massive 3000ms spikes. Support kept blaming the router, which I kept saying makes no sense, because it's the same technology (FTTP), and same hardware as my last house. My new office is far closer to the router than the old place.
MONTHS of this. To the point where I ended up paying $400 for a high end router, which is higher spec than the aussie broadband routers. Did not fix a thing.
Coming all the way to this week where I decided it was time to move on, loyalty in 2026 is a stupid idea. I've been getting internet dropouts multiple tiems a day. It's not the router, devices stay connected, and network traffic is not affected with my network drive and homelab still working fine. Disconnected in multiple important calls for the end of an almost 2 year long project at work. Go to their website to check my account, and it says their is increased latency for international services, with an almost 2 week timeline to resolve. Firstly, why on earth is a major ISP taking 2 weeks to resolve a problem like that. Secondly, zero communication of that outage/latency despite my communication preferences.
So many support calls over the last 8 months. Don't think a wait time was ever less than 30-45 mins. Even cancelling the service was painful. Chat was a 45 minute wait. So I called, I was 2nd in line. Almost 45 minutes later i connected with an agent. Want to close your account? Well the accounts team can't do that, they'll route you to customer care. Thats an extra 30 minute wait time. "We can't see your outages, but thats OK, we'll LET YOU close today" as if I needed their permission to close my account despite the absolute nonsense gaslighting of the last 8 months.
I am hotspotting internet for the next few days rather than deal with this ISP again.
People fly budget airlines but expect poor service, so they aren't disappointed when the service is poor. I did not connect a service with a budget ISP, but the service was worse than budget ISP. Thats the most disappointing part of the experience. Their service could be great, and for you it might be. But when something goes wrong, don't let their brand fool you, do whats right for you, not for them.
I have been with Aussie for 6 years now - since I moved into my house. When I first joined I was blown away by the great customer service. For the first time in many years I've had to get in contact with their support team in the last week. One evening last week I sat on hold for ninety minutes before giving up. Yesterday I was in the chat queue… Read more
for 60 minutes before I reached the front of the line and because I'd walked away from my machine they closed the chat session and I lost my place. I just went and tried again and found that I am 29th in queue. Clearly customer support is no longer a priority. I am now in the process of looking elsewhere.
Hi Paul, thanks for sharing your recent… Read more
We have been Aussie customers for several years and they were never this bad. In the NW Tassie we have daily problems with internet dropouts, poor connection and very slow speed. This is constant. You ring them and they have no idea. They run diagnostic tests, speed tests and tell you the service might have been stuck in a loop which they have… Read more
cleared, but the problem starts again almost as soon as you hang the phone up. I don’t ring all the time because it is useless. We also have the fast fiber to property NBN, which is in my opinion shit and roughly when our problems started when it was connected. I would not recommend Aussie Broadband and thankfully will be switching soon.
Hi there. Sorry to hear about your experience.… Read more
Recent reviews
Tried to call you and 3 times i waited on the phone for over 35 min / 30 min /26 min i cant wait all day , i had to give up , what has gone wrong with you ablity to answer the phone , oh well we have 2 sites using your company, your now going to loose , our business i have recommend you to over 20 people , looks like you have joined the list now of a Poor service provider . Show details
Hi, we're sorry to hear about your experience… Read more (+1 reply)
I’ve been with Aussie BB for around 5 years. That’s changing now. They used to be fantastic, however the last 12 months I’ve experienced constant drop outs, having to reset the modem and router almost daily, sometimes several times in a day! If you use the app to report, they might get back to you about a week later if you’re lucky, to assist and… Read more
by then, of course you’ve sworn your way through getting it sorted yourself. If you try to call them, you are stuck in the queue for over an hour and then it’s the usual ‘reset the system’! You should NOT have to do that constantly! Now there are cheaper and better providers around. Sorry Aussie, you need to lift your game, terrible nbn, terrible service. You have lost me and I don’t recommend anyone sign up with them now.
Hi there, we're genuinely sorry to hear about… Read more
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Hi Ruan, thanks for taking the time to share… Read more