Australian Military Bank

Terrible Software & Uncompetitive Interest Rates – AMB does not have a competent software team … not even close. Their online banking software is terrible. The latest bug prevented me from doing a simple thing like updating an address, and it left a trail of destruction with a partially completed online account application that I could not undo. The warning banner read as follows: “We are… Read more

currently experiencing intermittent issues with our address edit functionality via online banking. If you need to make changes to your residential and/or postal address, please use our mobile app or give us a call on 1300 13 23 28."

Having to call the Contact Centre has its own problems, and I will never under any circumstances install an AMB app on my mobile phone. If they can’t get their web site right then I seriously doubt that their Android app can be trusted with all of my money on a mobile device.

This is the second time in recent years that AMB has caused major problems, with the previous instance being the disastrous roll-out of the current online banking software that inspired me diversify my accounts. I will not allow it to happen a third time and am transferring them to another bank. The whole point of online banking is to make life easier. AMB’s software does not … it makes life harder.

In addition to the poor customer experience arising from what appears to be an under-resourced technical department, AMB’s interest rates have also become less competitive. It looks like the institution might be about to collapse.

The team at HMAS Cerberus are outstanding – We recently undertook a big renovation of our home in Canberra, while we were posted here in Victoria. We aimed for this to be the one big renovation before we returned from this posting to settle back in our home, and were really trying to ensure that everything we wanted done could be done in one big job so as to eliminate the impact on us… Read more ·  1

trying to do this sort of work while we were living in it at the time. The renovation proved to be exactly what we wanted but came in well over our imagined budget as our Project Manager showed us what was possible. The team at Cerberus were outstanding as they worked patiently with us to go back and forth as we explored the limits of what we could afford balanced against getting it all done in one big job. They explored all options for us to consider and were patient as I came back a couple times in a minor panic as it appeared we might have committed to too big a job. They helped us understand what and how we could afford this, worked with us to get everything done quickly so as to ensure no disruption to the project and we couldn't be happier. I have banked with these folks for many years now and every time we've needed help the teams have stepped up to support us. The team at Cerberus have been particularly praiseworthy, and I can't recommend them higher.

Property Purchase with Tonia Veal at Australian Military Bank – Tonia Veal was our Australian Military Bank representative who assisted us with our purchase of our dream retirement home. She helped us assemble a thorough and competitive mortgage application, executed all required bank duties to ensure settlement, then organised repayments and insurance post acquisition. Buying a property with her assistance… Read more ·  1

was a surprisingly easy and stress free experience.

Tonia was professional, knowledgeable, pro-active and approachable the whole way and it was a genuine pleasure doing business with her. She knew what we and she needed to do and guided us throughout, facilitating a smooth transaction. She either took all our calls or got back to us in a timely manner. She always investigated and reported back to us on the few occasions she did not have immediate answers. Any potential problems were addressed before they became real problems.

We had a lot of confidence in Tonia by the end of the transaction as by then she repeatedly proved her knowledge and experience. I would happily engage Tonia's services again should the opportunity arise and we highly recommend her.

​I highly recommend Tony for his exceptional support over the last two years. Navigating a long and difficult home build was a challenge, but Tony’s expertise with our loan and the DHOAS subsidy was invaluable. He was proactive in finding solutions when we hit roadblocks and ensured we didn't lose our entitlements. We truly appreciate his professionalism and dedication in getting us through to the end of this process. Show details ·  1

Karalee was extremely thorough, highly professional and knowledgeable in all things DHOAS. She was always most courteous and was able to create a work around for an unusual circumstance and did this with vigour. Show reply

Tracy from AMB Cerberus was absolutely fantastic. Arranged all my documents interstate and worked extremely hard to ensure my loan application was approved prior to the holiday season. Above and beyond to say the very least. Thank you very much"""" Show reply

Australian Military Bank pay 3.5% to savers in superfunds. This is about 1% less than for the same account not in super. To add to this, they have not passed on any of the 0.25% RBA increase to savers like us. Managed to pass it on to the borrowers though. Each time the RBA puts up rates the AMB makes a bigger profit on my money. Shame. Show details

This place is terrible now. I joined the Australian Defence Credit Union in 1980 when I was working for the Department of Defence in Sydney, used to get loans easy, the ladies at the head office were so helpful and friendly with all sorts of questions you had for them back then. Since it turned into a bank it's it's ( don't think I can use the… Read more

words I want to) just terrible. Call the head office and you wait for I don't how long, I waited 20mins and hung up, and a automated voice tells you any answer they give you is just advice. And the online banking, stop trying to fix things that aren't broken. Can't log in or it takes forever to get in. Just disappointing ( big face palm) Fix your ship AMB. And you only got 1 star cause it was required.

Good service, antiquated processes – The team at garden island are great value and actively listen to your needs and requirements. The wider bank/loan process is antiquated. Heavily reliant on physical signature and express posting documents still (in 2024). Highly recommended they migrate to a solution like DocuSign ASAP. To make it easier for the customer, reduce the risk of losing documents and reducing the time to process a loan (6 weeks for me).

Karalee C. was exceptional in her hard work, dedication and professionalism in securing our loan. I truly appreciate how easy Karalee made the whole process for us and she created a fantastic impression of AMB to us as new customers. Show reply

We had a fantastic experience applying for our home loan through the Australian military bank with Jennifer. She was available whenever we needed and was fast with all the processing. I couldn’t be more happy with the customer service we recieved. Show details ·  1

I highly recommend and commend Vanessa at the Military Bank, Garden Island, Perth. From start to finish it was impeccable, professional yet personal banking service I received from her. If the public knew they can access the bank not just for the defence force and meet Vanessa I'm sure they would switch to her. She is a must 'see and believe' for… Read more ·  1

those who miss friendly banking service. Not only did the bank offer me the best interest rate, 5.4% for my term deposit but a top banking experience. Her assistant Kara also was pleasant. What a team. In my purview, AMB equals Australian Magnificent Bank - the bank that majes you happy. I give credit where credit is due.

Emma Buttery at the HMAS Cerberus branch was fantastic to deal with throughout the entire process of purchasing my new car and organising my car loan. She was personable, professional, and worked promptly to make everything easy and stress-free. Highly recommend Emma and her service! Show details ·  1

It was a very positive experience obtaining a home loan through Claire from Australian Military Bank. I really appreciate how responsive and supportive she was throughout the process, and would very much recommend her as a great person to work with Show details ·  1

We can’t thank Tracy Kennedy enough for the incredible support she provided throughout the entire process. From the very beginning, Tracy was quick to respond and always made me feel like my questions mattered. Her timely advice helped me make confident decisions, and she explained everything in a way that was easy to understand. What really stood… Read more ·  1

out was her genuine care and guidance every step of the way, it felt like I had someone truly on my side. Tracy turned what could have been a stressful experience into a smooth and positive one. I highly recommend her to anyone looking for someone who goes above and beyond!

Emma from HMAS Cerberus is wonderful. Very efficient, knowledgeable and a delight to deal with. Thankyou Emma for your help and patience, your customer service is exceptional and that is something very rarely encountered these days. Kindest of regards Doug and Carol Hardy Show reply

Emma from Cerberus was phenomenal!! Nothing was a hassle, everything was very smooth sailing and such a fast turnaround!! Very easy to communicate with and nothing was left out. Service with a beautiful friendly face! Thank you so so much!!! Show details ·  1

Shoutout to Vanessa in Stirling. She was able to fast track my car loan in less than 3 business days & lower my interest rate. Amazing support, communication and customer service - a lovely person to talk to! Show reply

During our recent process to purchase our first home Vanessa at the AMB stirling branch provided us with great advice and knowledge. Vanessa was always available at last minute notice to provide assistance and was extremely efficient when it came to gaining us pre approval to the final stages of settlement. We also had dealings with Karalee who stepped in when Vanessa was on leave who also provided use with great advice and confidence. Show details ·  1

Vanessa in the Stirling branch did a sterling job helping us buy our home! She got us a loan pre-approval in a week and was able to take into consideration our unique situation (previous military service, investment property ownership, and part-time work). She checked in with us every step of the way and made sure we knew what we needed to do… Read more ·  1

next. We would definitely recommend that anyone considering the Australian Military Bank ask for the team in WA specifically.

Daniella from Edinburgh Branch has been amazing, so helpful with our car loan, prompt service and happy to answer even the smallest questions we had. While sorting out our car loan she managed to secure us a better interest rate on our home loan at the same time. Her service was so great, we even went and introduced ourselves at the family day in October to put a face to the name. Fantastic service, cant recommend enough, thanks so much Daniella! Show details ·  1

Karalee and the team at the Stirling branch are awesome, making our vehicle loan a very straight forward process. They could not have done more to make it easier for us or to help us get the best terms and outcome. Very proactive, efficient and friendly. Highly recommended. Show details ·  1

I had the pleasure of working with Vanessa Rea at the AM Bank Stirling Branch to refinance my home loan, and I couldn’t be more impressed with the service she provided. From our first conversation, Vanessa was professional, knowledgeable, and genuinely helpful. She took the time to understand my financial goals and clearly explained all my… Read more ·  1

refinancing options in a way that was easy to follow. She answered all my questions with patience and made sure I felt confident every step of the way.

Thanks to her expertise and support, the refinancing process was smooth and stress-free — and I ended up with a much better loan structure than before. I truly appreciated her attention to detail, regular updates, and friendly approach.

If you’re looking for someone who goes above and beyond to help, I highly recommend Vanessa. She made a complex process feel simple and manageable.

We’ve been working with Claire Sellers on our home loan journey, and I honestly can’t recommend her highly enough. From our very first email, Claire has been incredibly knowledgeable, patient, and proactive — she made every step of what could’ve been a stressful process feel straightforward and easy to understand. She took the time to explain… Read more ·  1

different loan options in detail, updated our scenarios whenever our plans changed (sometimes more than once!), and always responded quickly with genuine care and professionalism. Nothing ever felt too hard or too much trouble for her — even when we pivoted from building to buying, she adapted immediately and made sure everything stayed on track.

Thank you, Claire, for all your help and patience — you really are the best!