Auswide Bank

There are occasions when there is rather a long wait to get to a Teller. We have been clients of the bank since it was formed and have always received good service. I recently received excellent advice and assistance with setting up two new Term Deposits. Show reply

Bobbi Clifton and Benjamin Greco went above and beyond to help myself and my husband organise a bank transfer which needed to be done today. I was very grateful for their willingness to help, knowledge of the rules, processes and the way in which they worked together to get the desired result. Thank you so much. You have to go a long way to get service like that anymore. Thank you very much! Show details ·  1

I just spoke to Leanne Powell at Townsville branch and she was simply amazing , kind and bent over backwards for me to a successful outcome . This lady needs a raise or a paid holiday . Live her work ethic. Show reply

I rang to give instructions on renewing my term deposit. My customer service officer was Luke and he was great, very professional and helpful. He gave me the rates for the various timeframes which allowed me to choose which was the best option for me. Show details ·  1

We have been with this bank long before it became Auswide. Service has always been friendly, less so with main branch staff recently. We acknowledge the necessity for accounts safeties, however are not impressed with the demanding approach for proof… Read more ·  1

of identification and the "third degree" grilling some staff display especially at main branch. Presently, the best service is from staff at the Hinkler Central branch and Caloundra.

Selena took my initial call and, unlike my previous two attempts, followed up promptly and returned my call as promised. My earlier experiences had unfortunately left me with a poor impression of the level of service being provided and had even caused me to question whether I wanted to continue banking with the organisation. From the outset,… Read more

Selena's warm, professional, and approachable manner immediately stood out. She quickly established rapport, listened attentively to my concerns, and made me feel genuinely valued as a customer.

Most importantly, Selena followed through on her commitments, acted on my requests in a timely manner, and kept me informed throughout the process. Her communication was clear, proactive, and reassuring, demonstrating a level of customer service that had been noticeably absent from my previous interactions.

Selena has been incredibly helpful and is a genuine asset to the business. Her dedication, professionalism, and customer-focused approach not only resolved my concerns but also restored my confidence in the organisation. I am grateful that she was the banking specialist I had the pleasure of dealing with today and would highly recommend her to anyone seeking knowledgeable and attentive assistance.

I asked for something to be removed from one of my accounts. Jess did it and was very professional. The only thing the wait time to speak to a consultant was a little long . But very happy with the service when I was answered

We renewed our term deposit on the phone.It saved us a 5. hour round trip.The lady on the phone was terrific explaining how to go about it.We are very happy with the end result. Show reply

Today's appointment was both friendly and professional, Information of choices was clearly stated and I was able to select what I wanted easily. The process was done in good time, I have been with this bank over 12 years, The courtesy and help given always 100%. Thank you all, Show reply

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨ Show reply

Tanya at Auswide Bundaberg was terrific and very efficient opening another account for me. I have had my first account with them for 1 year and they have been terrific. Show details ·  1

Kris and her team are amazing. Attentive and take the time to explain everything while being very patient with everyone. Couldn’t find a better banking experience!! Highly recommend. Show reply

Big thanks to Kris at The Hinkler Branch for the amazing service we had there. After having an incredibly negative experience at another bank Kris made us feel so lucky that we had ended up with Auswide and seen her at The Hinkler Branch. Show details ·  1

I always receive excellent service at Auswide Barolin St Bundaberg. I prefer a face to face experience. I have been with this bank since it first opened in Bundaberg as a Building Society many many years ago. Show reply

I have used Canelands branch in Mackay since it opened long ago and find the staff there very helpful and obliging. Nothing is too much trouble and they are always cheerful and welcoming. Show details ·  1

We are so pleased to bank with Auswide, being in the generation that remembers its humble beginnings. Thank you so much Tanya for your professional and personal persona. Thank you for your patience and the way you make us feel welcome every time we see you. You handle your stress and busyness very well. John and Heather Rigarlsford Show details ·  1

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service. Show details ·  1

Tanya and Mouse assisted us with our personal and superannuation banking which involved creation of our accounts and our transition to Auswide from a big 4 bank. Their personal service and attention to detail was impeccable. Totally recommend both Tanya and Mouse for any banking requirements. It was so refreshing to get personal service. M and C Show reply

While asking for assistance paying beneficiaries of my late brother's will, due mainly due to the larger amounts involved, and the problems that can arise with internet payments, the people helping me were very professional, and very helpful. My wife and i have been banking with Auswide for around 15 years, and we have NEVER had any problems. Many… Read more ·  1

thanks to the lady from Townsville branch, Leanne (i think), and Tanya from Bundaberg Branch. In this day and age it is truly refreshing to receive friendly and professional service.

Had a problem with banking deposits and Samantha Homewood was able to rectify the problem in minutes. Excellent costumer service that was able to solve my concern with a smile VG! Show details ·  1

Walked in to open an account and was given an immediate response from the teller and then the bank officer - unlike another bank when i was told to come back in a week for an appointment. My new account was set up, with online access and phone app within ten minutes. Not just efficiency but pleasantry and helpfulness from Tanya. Show details

Sadly, whilst I initially had a positive experience with this bank, it quickly soured. I applied for 2 Term Deposits online and filled out all of the forms online. They then had the nerve to charge me $2.50 per transaction when they actually transferred themselves because despite all the work I did and thought it was all taken care of, they… Read more

charged me $2.50 for each Term Deposit "they opened". Apparently it is impossible for me to open a term deposit completely, they must do the final step and then they charged me for that when I am investing in this organisation. I have not ever been treated like this before by any financial institution. I feel that what they did is morally wrong. I only found out what they did today and then changed my plans to invest much more with them. I will close all of my accounts with them and not ever bank with them again. Whilst they might have made a paltry $5 from acting in such a despicable way, they have lost a great deal long term. They make more money off investors willing to bank with them than acquiring commercial money to fund lending and then they just have to act appallingly. I was not ever informed of these charges or I would not have invested with them. Shame on them.

They also send snail mail for some notification regarding investments thereby damaging the environment even when you request that they do not send this. In this day and age there is absolutely no need to send anything by snail mail. Shame on them on multiple levels.

I was introduced to Auswide Bank through my broker and have now been working with them for over 10 years. Throughout that time, the service has been consistently exceptional. The team has always been responsive, professional, and willing to be flexible wherever possible to help us achieve the best outcome. In particular, I would like to thank… Read more

Nicole Williams for her outstanding assistance in recent years. She has gone above and beyond to help us understand our options and maximise our position, and her support has been greatly appreciated.

Thank you very much to the Auswide team for the continued support.

I wanted to set up something with my account and saw Tanya in the Bundaberg Branch. As in previous meetings Tanya was very professional, friendly and knowledgeable. I have always found that ALL the Auswide staff in Bundaberg are really welcoming and helpful. Show details ·  1

Tanya Robb at Sugarland Branch, Bundaberg was fantastic yesterday when I went to the Branch to enquire about the issue of a Debit Card which had not been processed for over 3 weeks despite previous assurances that everything was on track. She was courteous and efficient and had the matter sorted in minutes. Thank you Tanya. Show details ·  1

We are new customers at Auswide and couldn’t be happier. The service is amazing and Marlene and Courtney go above and beyond to help. We love doing business there. Show details ·  1

TRACY from HERVEY BAY branch was extremely helpful in changing from HERITAGE to AUSWIDE BANK made the transition very easy. If you have employee of the month I would certainly recommend her. thankyou again TRACY. Show details ·  1