1,054 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Beacon Lighting is predominantly positive, driven by widespread praise for knowledgeable, friendly in-store staff and a comprehensive product range. While a small subset of customers experience frustrations related to product reliability, warranty claims, and online delivery logistics, the majority of shoppers report a smooth and satisfactory experience. Key takeaways point to strong in-store customer support, making physical branch visits particularly successful for design and technical advice.
Be very cautious accepting any box that isn’t factory sealed. One of the four units I purchased had already been opened, which I only discovered after the staff had kindly loaded everything into my car. When my electrician installed the fan/light on 25/08, he discovered the wire powering the light was missing. I drove back to the store for a… Read more
replacement receiver, but after fitting it the light still didn’t work. This left me concerned about whether I had unknowingly been supplied a display or previously used unit.
Since then I’ve been passed between the store, warranties and an independent electrician. A warranty appointment was arranged and I changed my plans to make sure I was home. Just one hour before the appointment, the electrician contacted me to say Beacon had advised him that the required part wasn’t available and wouldn’t be in stock until around mid-September. I was extremely disappointed that Beacon hadn’t contacted me themselves and had instead left their independent contractor to inform me at the last minute.
My emails to warranties remain unanswered and, a week later, we still have no working dining-room light and no clear explanation of what is actually being replaced or when.
Product faults happen. What is unacceptable is the lack of communication and ownership when something goes wrong.
Very disappointing after such an excellent initial in-store experience. If this cannot be resolved promptly, my next step will unfortunately be Consumer Protection.
Gepps Cross Store: Knowledgeable and caring staff about the product and the service. I was served by two staff Danielle and Frida both were excellent ladies.They knew exactly what I was looking for. Very helpful! Show details · 1
Rang state and staff were very helpful. I then went to the store with sample bulb and staff supplied me with the correct bulb. Very helpful staff. Great experience. Thanks to the staff member. I will definitely shop there again. Thanks Martin Show details · 1
Reviews with attachments
Great customer service highly recommended great products worth checking out Show reply
I came in to look for a pair of lamps for my bedroom. I found what I wanted straight away at a great price. The sale assistant was friendly and professional. Show details · 1
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I went into the store just to look at lights and fans and came out buying a fan-away light/fan for the spare bedroom, 2 down lights for the hall and a pendant light for the lounge room. Kate the salesperson was so knowledgeable and helpful and I got them all for a great price. The fan light has been discontinued so I was able to purchase the only one left and Kate took it down from the display for me. Show details · 1
Exceptional to deal with. Great communication, super quick order, easy process and loved the product. Show details · 1
The assistance I received was attentive, polite and helpful.Keep up the good work ! Studio lighting has gone to the next level :-) Show details · 1
Sally at the Pakenham store was so lovely and friendly. I ended up spending more than I planned. Great to deal with and I am going back tomorrow to buy more stuff Show details · 1
Lovely staff who understood exactly what I needed. A fair price and the product was perfectly suited to my needs. Got my business from here out, even for just the time I will save, by not buying the wrong thing. Thanks Show details · 1
Amazing service and fast delivery. Order delivered via Uber within hours of placing order. Show details · 1
Lovely ladies, extremely helpful, great service, great range of products at Mittagong Store Show details · 1
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My first experience was awesome , I really like the table lighting . Show details · 1
Sales person was patient and attentive, helped me find the exact bulbs I needed, ordered additional ones and I was in and out within 10 mins. Much better experience than going to Bunnings Show details · 1
Fast service and good description. Very good in sourceing quantity needed Show details · 1
Alannah at Nunawading store was very knowledgeable and helpful gave us great advice and helped source products from another beacon store Show details · 1
It was Easy to install and works like a charm Show reply
Big shout out to Mittagong store - Annie and Tameeka were amazing. Purchased two beautiful bronze Louisville fans and one was faulty. Warranty claim done on the spot. Ladies, your customer service is outstanding! Show details · 1
Latest follow-ups
Very knowledgeable and helpful assistance and advice from Tiele. Greatly appreciated. Show details · 1
Follow-up · I purchased motion sensor lighting for walk-in robes. Good range. Also investigated auto strip lighting for robe shelves
I recently had a problem with 4 light fittings I bought 16 months ago, as two of them started to flicker. I visited the Waitara/Hornsby store and the manager suggested I replace all 4 under warranty, rather than just the two faulty ones. They exchanged them with no fuss. Great service. Show details · 1
Follow-up · The fitting was low in stock across all stores and so I had to wait a couple of weeks. I don’t know what caused the flickering. The manager was very helpful. Great customer service.
Had to wait quite a while, the only woman serving was with a customer who couldn’t remember what he needed and then couldn’t make up his mind about which item to choose from. He said to the shop worker to serve me while he was thinking. But she… Read more · 1
wouldn’t. Once she did finally get to me I showed her my spent bulb she got a replacement almost immediately. Then gave me a dollar off for paying with cash. Overall, after the prolonged wait, her service was very good.
Follow-up · Three staff behind the counter, one totally preoccupied with their computer. Wait time was about 12 mins. Store didn't appear too busy.
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Positive reviews
We went to the Maroochydore outlet with a challenging question and we were extremely pleased to have a young lady lead us in the direction of the lampshades. We completed our purchase with another staff member. Both staff members were very happy to be able to help. Show details · 1
I was after the same light that I purchased from Beacon many years ago and several stores that I went into were so helpful. Not only did they tell me the name of the light, they printed off the specifications. I ended up ordering it online, it was delivered without issue and I got it for a great price as it was 50% off. Show reply
Can’t thank Isaac & manager Zena enough ! They took care of my problem that they inherited from another manager with grace, kindness & professionalism. Get team & again I thank them both . Show details · 1
Negative reviews
Terrible customer service. When questioning contradictory information the staff member hung up on me. Two weeks later and still not dispatch notification or confirmation on whether my items have even been sent. Never again!
Brought an outdoor fan stopped working after approximately 4 months called the store didn't answer there phone left a message 2 months later still waiting for a call back.Called head office eventually got an appointment for them to attend. They didn't show up at the time they booked 10.00 o'clock I called at around 12.15 to ask what happened.… Read more
Response why didn't you call earlier. Apparently change time but hadn't informed us. Terrible after sales service. Have brought many products from them but this will definitely be the last.
Hi Lyn, I'm sorry to hear that this has been your… Read more
Terrible quality. Had fans for just over 30 months and hardly used as we didn’t sit out in the area much. Both motors failed no warranty on fans without a switch ( mine had remotes only ) Extremely disappointing. WASTE OF MONEY Show details
Hi Christine, Thanks for your feedback and for… Read more
Recent reviews
The staff were very kind and helpful. Gave ideas about different looks in different rooms. However, some displays were not available with long weights for them to be in the store that would be the only negative. Show reply
I had an issue with my Eton 1 Floor Lamp. It was not working. There was an issue with the power. Shop manager Reese handled it professionally and resolved it immediately. That was amazing customer service; thank you, Beacon. Show reply
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Hi Rebecca. Thanks for taking the time to leave… Read more (+1 reply)