Brisbane Conveyancing

Do not recommend – DO NOT RECOMMEND. Unprofessional and do not even fulfil the bare minimum requirements. Don't recommend and if I could go back, I wouldnt use these guys. I have been in the dark the entire process having no clue as to what is happening. I also had to repeatedly follow up on unanswered emails, and was asked by them to send through paperwork again… Read more

which i had already sent.

They also lost the first email I had sent them, with the contract to check over. I had to call to follow up for this also, and yes I did get a phone call back that morning, but I should have known at that point that the ball would be dropped throughout the process. Yes, i get that people get sick and can't go to work, but surely, for time sensitive matters there would be a shared inbox to check when this happens?!

Had to call regarding PEXA as well as it was 2 business days before settlement and I heard diddly squat, only to be told by my bank the date was actually 14 days after I was initially told it was. The first letter had one date of settlement, but it was actually something different - which I understand the reasons for, but it really should have been communicated but it was assumed that I should know this information. I didn't really give a hoot if the date was different due to what the contract said, what I am annoyed about is the lack of communication. I don't go around buying houses and apartments everyday to know contractual obligations etc off the top of my head. That is what I am apparently paying this company for.

On settlement day, one hour before settlement, I finally received an email from them to inform me of what would happen. This is after phone calls over the past two business days to see if I was required to transfer the remaining balance etc.

Everytime I called to check if I had any outstanding actions, the person was always busy or on another call. I also am not sure if this is a normal thing, but I had spoken to at least 4 different people over the phone over the course of settlement. If its normal, I wouldnt have a clue as there have been no updates as to the progress.

I really do not recommend these guys based on extremely poor communication and management. I was not happy at all at the lack of updates and even the attitude some of the solicitors had on the phone with me. I know you're busy but I wouldnt have to annoy you so much if you had the courtesy to send an email or update or timeline of events.

POST SETTLEMENT: building managers and body corp had not been notified of the transfer of ownership. As a result, there is rental money owed to me sitting in limbo somewhere from the previous owner. The property manager even commented they usually hear from solicitors before and after settlement as it is part of the process so they are able to with hold funds and transfer ownership. How many phone calls does one have to make to follow up? I have called and emailed repeatedly, only for Amelie to be "on the other line" and to never return my calls.

Honestly, these people have been a nightmare to work with. Purchasing a property is in general a big life decision for most people and is not taken lightly - these people are a joke.

Read The Terms & Conditions Before Signing Up – Make sure you read the terms and conditions before signing up as hidden in the small print are fees that can sting you. We have three more properties to sell in the next 12 months and we will not be using this firm again because of their "penny pinching" ways (their loss). For example, in our recent sale, the buyer requested two extensions to… Read more

complete the finance clause. The firm charges $38.50 to read the buyer's request. ($KA-CHING). Then they charge a further $38.50 to forward the request to the seller with a form email with no original content. ($KA-CHING). A further $38.50 to read the seller's email to approve the extension. ($KA-CHING). A further $38.50 for sending an email to the buyer approving the extension. ($KA-CHING) Dealing with two extension requests cost $308 (2 x $154). Also note that if your contract does not proceed because the buyer invokes a finance or building / pest clause, the firm will charge you a $121 termination fee plus the cost of a title search. Bait and switch comes to mind when promoting a reasonable up front fee, then stinging you with disproportionate fees for minor additional work performed.

I will engage Stephi again – It was Stephi Minuzzo's 5 star reviews that attracted me to Brisbane Conveyancing. I deliberately requested Stephi to handle the conveyancing of my investment property. As we all know the process of conveyancing can be a minefield and delays costly. I must say that I was very impressed with the entire experience and Stephi lived up to her… Read more

reputation by facilitating all aspects of the transfers effortlessly. I guess her experience, industry knowledge, tenacity, communication skills, and attention to detail with devotion to process all combine to ensure any deviation from the norm is promptly identified and dealt with swiftly to achieve what appears to the client as a smooth transaction. These qualities are what identify Stephie as a professional and set her apart from other conveyancing firms I have previously engaged. I will be asking Stephi to conduct my future transactions. If you want a professional experience with zero anxiety contact Brisbane Conveyancing and insist on Stephi Minuzzo to represent you. Thanks Stephi.

Incredible service! – Brisbane Conveyancing recently settled on the sale of my property. After I made an online inquiry, I was promptly contacted via email and provided with efficient, clear advice. After an initial introduction to the service that would be provided, I was assigned Stephi Minuzzo to complete the process through to settlement. From start to finish, I… Read more

have been so impressed by the efficiency, diligence, and attention to detail Ms Minuzzo provided. Her knowledge, expertise and professionalism were outstanding, her communication clear and timely. Settlement went through without any issues, and what could have been a very stressful period, was instead a supportive and reassuring experience. I can't thank Stephi and the Brisbane Conveyancing team enough. And the bonus was that the fee was so reasonable, with no hidden costs or extra charges. I would and will recommend Brisbane Conveyancing, and Stephi Minuzzo, to family, friends and colleagues requiring conveyancing in the future.

Easy as – Rosie Moore! 18 months ago you helped with the purchase of my house and this year you helped with the sale. I walked in having no idea and pretty anxious, but you made things clear, concise and full of support and amazing communication. I doubt I'll purchase in the area, or state again, but if I do, I shall seek you out again and shall recommend you to anyone that needs a conveyancer. Thanks for everything.

Roșie Moore and Brisbane Convey have been very helpful! – I am extremely happy with the settlement procedure and the efficiency of your paralegal Rosie Moore. Rosie contacted me when I made a change to the water payment and sent me an updated settlement statement the very next day.

Great service yet again – Rosie has helped me with 2 purchases and a 1 sale of properties - every time I found her to be very professional, friendly and delivered on her promises. She kept me up to date all the way through. I would recommend Brisbane Conveyancing and Rosie to anyone... I have referred numerous people to her who have also been happy with her service. Show details

Poor service – The following is the feedback I provided Brisbane Conveyancing to no reply. The contact names have been redacted in the interests of privacy. NOTE: This is only my experience and this may not be typical of their service. 'I just wanted to provide some feedback regarding my experience with Brisbane Conveyancing. You will have to excuse the… Read more

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- The bank's representative (MSA) sent some documents that were unfamiliar to (contact a), so the advice (via her superior) was to let me enquire directly with MSA. This was pretty disappointing, as I would have thought that seeking clarity on such matters would have been well within the conveyancer's BAU activities. - MSA requested that a PEXA transfer be set up on the 22nd and nothing was done till after Christmas. It could be that this did not need to be set up immediately, but I didnt know how important it was and no advice was given. - The central number often isn't picked up at all and I have only been able to speak to (contact a) once directly during this process. I have also been unable to speak to any supervisors by request. - Though added to the critical dates part of the initial letter, it was never highlighted that the unconditional clause would be delayed to 4 January. Nor was it highlighted that there would be no support between from 22 Dec to 4 Jan aside from a image at the bottom of the signature. - On the 4th of January, I rang each hour from 830am-1230pm to speak to (contact). On the last attempt, I asked to be transferred through to her supervisor. I was never able to speak to the supervisor, but (contact b) was assigned the case and I was told that (contact a) would return on 10 Jan, which means (contact a) was assigned a job that they was unable to service between the dates of 22 Dec - 10 January. - I feel that items sent to me lack context and explanation and I cant speak to anyone for clarification. - I had to bring up the fact that bank transfers take time and was not propted to send the funds. This could have been a significant problem if I had not picked it up. As it was, it cost me extra in service fees. - There was no transparency into costs related to contract variations. I would not have moved the settlement date had I known that it would cost $140. - It could have been my misunderstanding of the service, but I was really surprised how exposed I was to requests from MSA and how much chasing up with Brisbane Conveyancing I had to do. - When the contract finally settled, it was not even worth a phone call... even with me ringing and leaving a message. I received an email some point afterward.

I do understand that it has been a difficult time with COVID and Christmas/new year falling around the contract, but I feel like the lack of support has really added to an anxious period.

Given your good reputation on product review, I'm guessing that the above is not typical of your practice.'

​Stay away from this bait and switch company! – I have my doubts whether these 5 star reviews are legit and wish I had delved deeper into the reviews, because all these 1 star reviews are also reflected in my experience. BrisConveyancing start off with great, prompt communication to your inquiries and cheap fees to lure you in, then it's all downhill from there. They wont answer the phone or… Read more

they just hang up on you. Who the hell does not answer their main advertised phone line!? This is a red flag to anyone. They don't mention they will charge you exorbitant money to talk to their solicitors, they will hit you up for more money on other 'searches & services' that would otherwise be standard anywhere else. Their communication is very poor, waiting days to inform you of important information they have received from the other parties at critical stages throughout the contract. You will get slow responses to simple email communication or no acknowledgement at all. How ironic when they continually state 'time is of the essence' in their emails. As critical deadlines approach and you request status updates, you get no response and are completely in the dark as to whether your contract has fallen over, they won't answer the phone and they won't email you! If they have to communicate with the opposing solicitor and change some minor details, guess what, you'll pay for that, add $230+ each time! I noticed that they also leave out key conditions that you request, this is probably to make their job easier or maybe just sheer incompetence, either way you will pay for it somewhere down the line. They employ what appears to be a foreign solicitor (or so they say - who knows?)  who does not have a great grasp of English, this is not something you want when going over key contract details, along with trying to simplify the contract jargon you are also trying to understand what this solicitor is actually saying, not something you want to be misinterpreting! A very simple settlement was handled in an extremely sloppy manner.  Pay peanuts (not in the end) and you get monkeys, lesson learnt! Go elsewhere, trust me!!!!!! BrisConveyancing will no doubt respond here with an off the shelf polite email claiming they are totally unaware of all the issues blah blah blah, don't be fooled, stay away, it will end badly and cost you dearly!

See a solicitor who in property law and also conveyancing – I was not informed of the upfront costs for the searches and also not informed that the searches wouldn't come back until after it goes unconditional. If anything was an issue such as a boundary issue etc, I wouldn't have been able to get out of my contract. I was also told to see another solicitor as there were parts "outside of their scope" so I ended up paying twice to simply purchase my home. Show details

Great service! – Rosie from Brisbane Conveyancing assisted me with purchasing two properties last year. Switched from another conveyancer that had poor service but made me really appreciate how professional, proactive & friendly Rosie Moore is. Glad I was able to find a specialist I could trust.

Brisbane Conveyancing service was excellent – Brisbane Conveyancing and in particular our Paralegal Rosie Moore & Contract Administrator Brooke Sharpe provided a very professional and efficient service for our recent sale. I would thoroughly recommend them to others buying or selling property

Excellent Customer Service, Professional Team – Thank you Rosie Moore for all your assistance from drawing up the contract of sale to assisting us throughout the settlement of our home. You keep us updating from start to the finish. Excellent work, highly recommend Rosie Moore and her team.

Thank You Brisbane Conveyancing – Thank you Brisbane conveyancing, in particular Sean who did an amazing job from start to finish with the sale of our residence. He was always available to answer our queries, kept us informed through the entire process, and was on top of any unforeseen matters. Thank you for making the process stress free. Dora and Paul

Support and service best in town – I would like to thank Rosie Moore for the best service in town. Rosie was always accommodating and understanding to our questions and put us at ease in every step in the purchase of our first investment property. Very Professional.

Excellent support and advice – We are a couple that are downsizing after 27 years. Rosie Moore provided outstanding support and advice at every stage. She was patient and able to guide us through the conveyancing maze quickly and efficiently with understanding and care.

Recent Sale of Queenslamd Property – Our recent sale of Property proceeded without a hitch thanks to the Professionalism of Rosie Moore. Would highly recommend her Conveyancing skills to all.

Fantastic service – Stephi managed our sale of our property. The process although had some hiccups from the buyer. Stephi managed all communications with professionalism and showed excellent communication skills. Highly recommend Stephi. She did a great job!

Rosie is amazing – Rosie has done the settlement for both a property we were selling and one which we have just bought. Rosie is professional, supportive, prompt with communication and friendly. Highly recommend Rosie for all your Conveyancing.

Rosie Moore - A professional and informed solicitor – Rosie Moore not only helped me in a difficult situation during the contract process but offered an excellent level of customer service by responding to my queries promptly keeping me informed with all possible options available for any matter

Excellent service from Rosie Moore – I have used Brisbane Conveyancing on many occasions. Rosie is always courteous and competent. This sale was slightly more complex, and the issues were identified quickly and managed efficiently by Rosie. As always, It has been a pleasure doing business with her.

Exceptional Customer Service! Highly Recommend! – We used Brisbane Conveyancing (Rosie) to purchase an investment property, after they came highly recommended by a Client of mine. I cannot speak highly enough of the experience start to finish - Rosie was professional, organised and nothing was ever too difficult. If you are looking for a conveyancer then Brisbane Conveyancing is my recommendation!

Made stress of home purchase easy – Stephi and Rosie managed our first purchase of a townhouse while we had to go overseas and couldn't be there in person. They gave helpful advice and reminders of important dates to keep us on track with a new an overwhelming process. Brooke was also really friendly as first point of contact. Thanks Team. Show reply

Above and beyond – Brooke has gone above and beyond. I was very please with their professional attitude throughout a process that was very stressful. They really put my mind at ease. Show reply

Awesome Service – My partner and I bought our first house with bris conveyancing and they were fantastic! Stephi and Brooke were on the ball at all times and made sure to keep us updated during all processes and progress. They were also at a great price. Highly recommend ESPECIALLY if you’re new to the housing market. Show reply

Excellent service and result – I found Brisbane Conveyancing to be very affordable. Stephi was assigned to my conveyancing and from the get go she stepped me through the entire process. She was always available to answer my queries. She notified me when I need to complete everything involved with our sale. Thankyou Stephi, great work. Show reply

Very professional – My daughter used Brisbane Conveyancing recently and recommended.Everything went smoothly thanks to Stephi and price was very competitive.Thanks again

Great service – Everything went extremely. We were most happy with Stephi Minuzzo Who kept us informed all the way given the short turn around time to achieve settlement. This is my second time working with Stephi and I’m so pleased we did. Show reply

Good service – My transaction was managed by Sean and everything settled without any issues. I have received reminders of key dates to meet.Brisbane conveyancing have a great rate and knowledge of the transfer process. Show reply