Camerastore.com.au

Very disappointed company – I purchased Manfrotto Panhead from this company and received it today. The product has been already opened and came with not genuine box. The product bottom was damaged. I was very disappointed. I never buy from this company. Show details

Excellent price, fast delivery, item as described – Purchased a Canon 50mm F1.8 on 30th of June fromtheir end of financial year sale, and had it delivered on 2nd of July. I live in Sydney but still pretty neat delivery time. Show details

Terrible service – 1/12/18 Bought a sigma 70-300mm lens online - paid for it, then was informed "it's not in stock", but would be available in 5-7 days. Haven't heard anything since- now the 18/12/18 have tried emailing and calling without a reply. This is a gift for our son for Xmas. VERY disappointed and will not recommend this company.

Don't do business with this company – After communications with this company, which confirmed the availability of the product I was seeking, I transferred the necessary funds to the company bank account. Once the funds had been received, I was then advised that the product was not in stock but had been ordered. I heard nothing for a month and emailed to find out when I might receive… Read more

the product. An email arrived advising that only 30 minutes earlier had the order number been checked and the order was to arrive within the next few days. Another month passed without any communication and following the second email, the very same email from the month before was sent. I threatened to contact consumer affairs if my money was not returned within 10 days. My advice for would be purchases; if you have to use this company DON'T part with any money until you know the product is in stock, or is available, and don't expect any communication. In my experience, the company made money from my money for two months whilst doing nothing to secure the product for which I had paid.

Want a Bag ... Got a bag ...Quick !! – I went to camerastore.Com.Au to buy a bigger camera backpack for my bush trips. I wanted a lowpro pro trekker 600 aw ... And i had done a fair bit of looking & price research before hand. Their price for my bag was the best of about 20 or so that i had looked at. I ordered the bag very late night on friday 10 january. About mid morning on… Read more ·  1

monday 13 january, i received a call from a lovely sounding lady from that store ... Asking what color choice did i want ... Would you believe that .... Someone actually called a customer to be helpful ....

I chose my color and the lady said she would send it asap .... Well ... Everyone know what that means from an online store ... Don't you ?

I've made around 70 or so online purchases in recent times ... And this is the 1st time ... Anyone has called .... Ever !! ... Without having to fill out the usual inquiry form & leave it to them to get back to you ... Whenever (usually a couple of days, sometimes ... Lots of days).

But ... Now get this ...

1. The delivery documents show that the item was picked up from their store/warehouse/depot ...Call it what you like, and this was done at 5:23pm on monday 13th of january (about 4 hours after the lady had called me).

2. The location of pickup was (xxxxxxxxxx, in queensland .....

3. I live in a suburb of perth, wa ....

That item was delivered to my door .... 19 hours later .... (on the other side of our country).

Don't know what they feed that pelican ... But, man ... Can it fly!

I think that is just absolutely amazing service !!

You can take my word for it (or if your silly enough ... Just ignore some good advice) ...

Best price .... After considerable research elsewhere .... Yes !

Good, easy to drive website ... You betcha !

Excellent communication skills ...... For sure ... They win that one, hands down ...Yes !

Prompt delivery ..... Hell yeah !!!

Best freight rates (shipping, they call it ... If you are from anywhere except oz) ... Yes, they win that medal too !

My overall rating & review for this company is 9.2, ..... Naa, just joking ! ... A 9.5, ... No.

How about 9.8 ... Naa ! ... Not even.

It's a 10 ...Yes ... Get that ?... A ten (10)! You know, the next one after almost perfect .... Ten !!! ... A perfect sale.

I honestly think there are some bigger online bizzo's out there that should take lessons from this company.

Maybe they should try out for the sales olympics ... Got a gold from me already :)

I'll buy from them again ... Without hesitation. Best price - An easy drive website - Extra ordinary & excellent communication - Prompt delivery +++

Absolutely Fantastic – The best way to give Camerastore.com.au a review is to simply detail my experience. It was over the weekend and I had my eye on a new macro lens plus I wanted a bigger bag that could hold all my camera kit. After a bit of research I knew what I wanted and looked around at prices and came across Camerastore.com.au and to my surprise they had the… Read more ·  1

lens and bag and the prices were very good prices, well actually they were the best. The shipping rate considering the size of the bag – no way could it be that low. This all seemed too good to be true. So I popped off an email and asked to confirm availability and shipping.

The next day Monday – I got a reply confirming stock and shipping. I promptly ordered that evening when I got home from work. The next day they called me to confirm my order. By this time I was feeling confident dealing with real people. So given the estimated delivery time and that I’m in a rural area in WA I figured I’d have my socks blown off if I got it by Friday, realistically though the following week will be fine. Now you can just imagine my surprise when I got home the next day and all my stuff was delivered. Wow !!! Fantastic !!! Like I mean have these guys got some kind of a Star Trek transporter that they can move stuff so quickly. And at such a incredibly low shipping cost

So to sum it all up: Excellent prices, outstanding service and unbelievable shipping. Thumbs up all the way and 5 stars’ is not enough.

A big Thank you and I will definitely recommend you to everyone ! Excellent prices, outstanding service and unbelievable shipping.

Efficient and prompt service – I was chasing a relatively hard to find camera, in which the website confirmed they had. I called to ensure it was there before transferring the money. Not only was the equipment in store they put it aside so it would not go to anyone else whilst I made the online order. The Camera was ordered ate on a Tuesday afternoon and I received it… Read more

Thursday morning. Excellent logistics and customer service.

My recommendation is that is if you are concerned about the previous reviews, call them. You speak an actual person who can confirm your order before you buy. Simple.

Above and beyond customer service – I bought a camera from Camera Store via ebay. The price was excellent value, much better than available at the typical stores. It was promptly dispatched and arrived just a couple of days later. Communication was great throughout and they were very helpful with issues like invoicing and choosing accessories. I would recommend.

Good service, prompt delivery – Very competitive, prompt delivery. Ordered a camera and lenses initially, then a day later ordered another lense. All were delivered in the same shipment within 4 days to a small NSW community. What more can you ask for. I feel I was treated like a customer and not a number.. Will be back.

Communication not great with emails - use facebook – Ordered a camera which they said wasn't in stock but offered another colour. I sent an email to say I would be happy with the new colour and had no reply or sign of the camera being despatched. Over a week later I emailed again and sent a message on their facebook site as I noticed others had said they hadn't received responses to emails. I received an immediate response and apology through messenger. Hopefully the camera will arrive tomorrow.

Items not in stock as advertised – Poor customer experience. Product indicated in stock, but has not shipped in a month. Does not respond to emails. Obviously, they are a drop shipper, which is fine if you can actually report your supplier stock correctly!

Advertised a product they don t have – Had listed they have a camera available when purchased they told me it is not available. Trying to get a refund for the product they don't have.

Great Service – Vanguard tripod was sent and received in only a couple of days. Customer service was excellent and the product was brand new well boxed and in perfect condition

Fantastic Company - Can't Recommend them highly enough! – Camera Store are an extremely efficient and professional company, and I would highly recommend them. I had placed an order with another supplier on 26th November for Christmas, and after an initital conversation from them telling me that they were expecting the lens any day now, I had no communication from them for another 2 weeks. I eventually… Read more

rang them, only to find out that they were never going to have the soft focus lens that I ordered, and they failed to notify me. Due to the proximity of Christmas, with urgency, I chatted online with Aaron, only to find that not only did Camera Store have 4 of the lenses in stock, but they were cheaper too! However, the icing on the cake is that Aaron managed to get the lens to Brisbane OVERNIGHT just a week before Christmas! I couldn't recommend this Company highly enough, and I will definitely be back. I hope all the staff at Camera Store have a wonderful and relaxing Christmas.

Amazing service! – It's been the first time I buy something on the internet and I was a little bit afraid of it, but people from Camerstore are amazing and answered every question and doubt I had. It wasn't a minor buy, it was a Tamron 90 mm macro lenses, but as soon as I made my decision they gave an incredible service. Got my lenses in no time and I'm very happy with my purchase experience. I will definitely buy with Camerastore again. Thanks guys!

Not sure if legitimate business – Ordered a camera for a business launch i was having. Waited 2 weeks nothing, so decided to call. They said something about verifying my address and name. I found this odd as no other online store does this. After giving them the information they needed i explained i needed it within a week for an event. It was a day before the event and nothing came. Turns out they never sent it. Asked for a refund and learnt my lesson.

AMAZING – I am beyond words. the team have been so helpful with all queries, they have fantastic prices and shipping was so fast with Toll (ordered Friday morning, received early Monday). I bought a Nikon P900 as I wanted something cheaper than my dream DSLR that I am saving for to take on holidays next week. Cannot recommend these guys enough!

Great Service and Quick Delivery – Ordered a Lowepro Vertex 200AW in a hurry, at 4.30pm, 2 days before impending travel, having waited 10 days for another store just to respond to the order. Found the parcel delivered the next morning by 10am! I think that's good service.

Great service and price...Quick delivery – Have been researching a Nikon DSLR for a few weeks. Went to several sites and Camerastore seemed to have a really competitive price offering genuine stock. Called the number and was told they had it in stock, placed an order and got it the next day! Cant ask for anything more than that!

Very very rude customer service, after a 3.5 month wait – Parents ordered a tripod kit for myself for Christmas on Dec. 18th. I waited until February to follow up with the order as I hadn't received it yet. The gentleman I spoke with on the phone informed me that the product was on backorder and he would order it from another company to be shipped to me that day, he then said I would receive the order in… Read more

2 weeks. It is now March 4th. Again I rang the 1-800 number provided on their website and was informed that this product was completely discontinued and the only option I had was to pay an extra $100.00 minimum for another product. I proceeded to ask the representative why I hadn't been informed that i would never be receiving my order, he said "look, we have thousands of orders, we could never track all of them (granted I understand this, but you are not discontinuing all orders?) the best thing I can do without getting into an argument with you is refunding you, okay?" He said this with an astounding attitude, taken aback I said yes and he abruptly hung up. No sorry, no anything. I am sure this company provides some great products, customer service is not one of them.

3 week wait so far for a microphone – I ordered a lapel microphone for an iphone over 3 weeks ago. I was contacted over 2 weeks ago to say that I would have to wait for the item to be shipped. After 3 weeks of waiting I called the company to ask if the $16 express postal with insurance could be refunded as it is so long now that 'express delivery' really isn't relevant. I was told… Read more

that the item still hadn't been delivered to them by Olympus.

To give them credit, an hour after writing this review I had a phone call asking about my review on this site. I explained that if I hadn't called them to chase the order I don't think I would have been contacted at all and, as much as I appreciate an apology, it is a case of too little too late.

Very quick delivery, and great price – I ordered a DSLR Camera D3300 from these guys. The camera arrived quickly and the price was a lot cheaper than anywhere else. 5 stars well deserved.

Rudest customer service – I called to place an order on a new DSLR and also asked about a price match, which at first they were happy to do. Once they heard the prices the guy then said they could not go that low. Fair enough. I told him I was still interested in doing business with them as they had a lens in stock that I really wanted. However the guy then tried to sell… Read more

me the camera for a few hundred dollars MORE than what was advertised on the website, and didn't seem too thrilled when I informed him that he had the incorrect price. After that he then claimed he could not hear me and hung up the phone. This guy just lost the company over 4k in sales.

Always great service! – I have been a customer with this company for more than 3 years and although some items can take up to 30 days or more to order in they always do their best. Really enjoying my new Go Pro 4 camera! Thanks guys.

Do not trust them - lied about stock, failed to fulfil order just before Christmas – I ordered two Fujifilm instax mini 8 cameras on 4 Dec. They were Christmas presents for my nephews. Then I waited for the email to say my order had been shipped. Nearly a week had passed with no email, so on 10 Dec I called to ask when my order would be shipped. Tomorrow, they said. I clarified - "ok, so you definitely have them in stock… Read more

because I know they are out of stock on other websites". "Yes, they are in stock and will be shipped tomorrow", they replied. I kept waiting for my email confirming my order had been shipped. It didn't arrive. I called today (15 Dec) to chase them again. They told me - not in stock, none before Christmas, no idea why I was told they were in stock and no idea why no one had contacted me to say they could not fulfil the order. Basically, I wouldn't trust this website. If I could given them zero stars, I would.

Longest delivery time I've ever experienced – It took them over a month to deliver the first items from my order. I eventually had to cancel the rest of the items since I couldn't wait any longer. After the first batch was delivered they marked the full order as complete on their webpage, including the items that hadn't been delivered. On the positive side is that I got the refund back quite quickly after I'd asked for it.

Great shopping experience, recommended vendor on price, delivery speed – Rang to enquire about stock availability, was confirmed so ordered on the spot. Within 30 minutes I received an email confirmation and inside 24 hours the goods arrived to my CBD Melbourne work address! Brilliant! Now I just need to work out how to use all the features on my new Panasonic Lumix DMC-TZ60 Price, delivery speed  Show reply

Great On-Line Experience – Was researching a Canon EOS D70 for some time. Looked at grey imports vs buying local and kept coming back to CameraStore. They sell genuine imports only and their prices are very competitive. Whilst I could have saved maybe $200.00 by going grey it was worth the money knowing I have full 2 year local warranty. Once I placed my order I had… Read more ·  1

received a phone call the next day saying they had no stock but a new batch was arriving the next day. Had my new camera within a week. Good communication nothing

Good at time of Purchase, Poor afterwards – UNACCEPTABLE. DO NOT PURCHASE FROM THESE PEOPLE IF YOU WANT TO AVOID THE HASSLE OF CHASING THEM UP AFTER YOUR PURCHASE. I purchased my camera, a few accessories and an extended warranty from this online store and was happy with their sales service. However, I did not receive any proof of the extended warranty. Upon contacting several times to… Read more

get some confirmation of the warranty, I was told that it was coming or that they were restructuring the extended warranty packages but I could rest assured that I was covered. It is now the end of my manufacturer warranty, and still no paperwork or proof from them. Good sales service Poor support after sales, poor excuses given, bad warranty service

Nikon D800 - cheap and perfect! – I ordered through camerastore.com.au because they were Nikon authorised. I was a bit scared spending this much money online but gave it a go as they were $300 cheaper than any other price I could find. They were a little slow shipping my product (only a couple of days) but when I called them to enquire they were lovely and very helpful. Product… Read more ·  1

just arrived and it is perfect! So happy, will definitely be back to buy lenses. cheap, great customer service, product as described. A little slow getting the parcel moving, and they use TOLL couriers who I have had trouble with in the past, but that being said apart from tracking being hopeless this time they were actually good and once shipped the parcel arrived VERY quickly.

Unsure what to think at this stage – I ordered a polaroid camera from Camerastore.com.au on the 11th of February for my girlfriends birthday on the 22nd. After reading reviews I assumed buying from them would be a relatively quick easy process. Yesterday afternoon (12th), I received a phone call to tell me the item I have ordered is actually out of stock, which is a bit annoying as… Read more

it was advertised on the website as in stock. However the woman I talked to was very pleasant and helpful, giving me the option of being refunded right away or waiting for them to get it in stock and dispatch it. I explained that I needed it by the 22nd and she told me she will get in touch with me soon to tell me if I will get it in time.

To sum up, ordering was an easy process, so far slightly annoyed the product was listed as in stock when it wasn't, I do however feel like I am being looked after. Fingers crossed this goes smoothly, I will be back to update when I have more news, thus the current 'OK' rating (hoping for excellent!). Inexpensive, easy, currently good customer service product incorrectly listed as in stock

Customer Service Perfection – Ordered a Fuji FInepix F770EXR Gold on Wednesday the 8th of Jan, it was in my hands on Friday the 10th of Jan. Did accidentally double charge due to the fact two people were processing the order, in my eyes a trivial thing and communication was open enough so that I was informed of the error withing minutes rather than waiting to see it on my… Read more ·  1

statement. Transaction was reversed that same day.

Communication was constant during the order also due to me wanting to change the shipping address, communication was also clear and concise, no sales pitches, no nothing. Perfect Fast service, secure, great communication

Camerastore.com.au – I ordered a camera a month before Christmas for my nephews. I could have ordered from any number of stores but this one offered the product slightly cheaper. Well a week before Christmas I get a phone call to say the product wasn't and isn't in stock, yet they would be happy to order it in after Christmas. I live in a regional area so I buy a lot… Read more

online and these sort of companies that only buy in when they get an order should be shut down. It is a growing trend of online stores being unprepared to hold stock ie take no risk and the person who pays is the buyer

Unreliable and untrustworthy

Where's the 6th star? – I was encouraged but slightly skeptical after reading the superlative reviews. However I can say they certainly lived up to expectations. Submitted the order first thing yesterday. Got a call confirming my order later that morning which gave me a chance to get a better bang-for-my-buck SD card. 25 hours later the camera was in my hands after… Read more ·  1

travelling from Adelaide to Perth. How fast is that?! Brilliant service and attention to the customer experience. These guys nailed it. Would recommend to everybody. Did I mention I got the camera for $500 less than RRP!? Customer service, lightning fast delivery

Lens – I bought lens and I paid, I had an email from them sorry someone did mistake we can't give you lens.