Casphone

Adam sold me a pre loved i phone yesterday. He was very polite and patient with me being an older customer. I love the phone, Adam transferred everything for me from my old phone and certainly knows his stuff, he’s a wonderful asset to the Morayfield branch. He even gave me a case for it. Very friendly guy, highly recommend him. Show details

If zero stars was an option,I’d rather that.sold a faulty apple laptop to my mum and when my mum went home the screen was shaking and also couldn’t download anything.Took it back literally the next day and they said “$150 is the restocking fee” wasn’t our fault yet we still had to pay it.Absolutely disgusting refund charges and wouldnt recommend to anyone.Do not shop!!! Show details

Best computer place in Nerang – I have had a few issues with my old laptop. Got all the help that I needed from the staff at Nerang. Always very help full. Whenever I so need I just pop in and get the help that I need. Janaina and Jeferson and the previous manager are always so helpful and I cant ask for more help. I am recommend them to anyone that I know that are in a need for help. Thanks very much for all the help that you give me.

Been to 5 different shops & this was the only shop that sold what I wanted – Only Salesperson in Townsville that helped & sold a I Phone 14+ waterproof case Thankyou

effective work very reliable and good price in stockland shopping center Aitkenvale – Great prices effective work very reliable and good price in stockland shopping center Aitkenvale.

Do not book and pay online. When I got to store at booked appointment time the assistant was not there, after 15 minutes they arrived. They knew nothing about my booking and proceeded to look it up. Assistant was very nice and said the phone did not need a new charging port which I prepaid online for and would contact management to organise a… Read more

refund but there was no one answering. I have sent an email to Casphone asking for a refund with no answer. Hopefully in the next few days I can somehow get a refund. Edit -refund received after a couple of days.

NO WARRANTY ON SCREEN, IT WORKED FOR 2 WEEKS – Paid $400 for a repair and it worked for 2 weeks then the touch screen stopped, the display turns on but thats it. Nothing they can do but change me another $400 they said.

Phone screen protector peeled off – Bought screen protector for new Moto G14. Within 8 months, protector was peeling off at the top--appeared to be sliding up the glass from swiping to open phone & getting caught when over the top of the phone. No responsibilty assumed, just $25 written off :-( Show details

Got phone back in worse condition than when I dropped it off – Got the glass replaced on my 1X zoom camera recently. The repairer did all the checks on my camera before accepting and couldn’t find any issues. After the repair I noticed marring on the lense which was a couple of light black spots. Also the camera gear zoom was shaking. He told me to take it to the Casphone at Woolingabba to see what they can… Read more

do. I took it there and the glass was replaced again and lense cleaned but when I inspected it there was further marring on the lense. They basically told me there was nothing they can do. The shop I got it done at after seeing the issues when they gave it back to me quoted to replace the whole camera for $400+. I ended up cutting my losses and went to Phone Medic in Milton who has quoted me $220 to replace camera. I have had my phone repaired at Casphone in the past without issues but now learnt if you do run into issues your on your own. The inspection they do when you hand your phone over mean nothing.

Damage to phone caused by shop – Took my daughters iphone SE for a battery replacement. They broke the home button and would not own up to it. Avoid these guys at all costs.

Terrible Customer Service and Deceptive Work Practices – The manager at Casphone Indooroopilly was extremely rude and refused to give us a refund. We purchased a phone case yesterday afternoon, and quickly discovered that the phone case was faulty. The phone case purchased was a flip/ wallet case with a magnetic locking mechanism. Once you put the phone into the case, the case doesn't lock/ close.… Read more

Everyone knows that the purpose of having a phone case is to protect the phone - if the case does not close, how does it protect the phone?

We returned to the store to get a refund because the product was faulty. I do not want a exchange because 1) there was a lack of selection of phone cases for my phone, and I do not like the other types, 2) exchange to another similar phone case is going to result in the same issue (case not closing). I do not want credit because we won't purchase phone cases every other week, and so credit is useless to us. Therefore, we request a refund.

The manager was extremely rude and refused to refund. He had the audacity to tell us that we should ASK about the return policy prior to purchasing - and I would like to ask, does anyone go to every single shop and ask about the return policy before buying things? Additionally, I want to highlight the lack of transparency and deceptive work practices in place in this store. The returns policy sign was placed away from the cashier, and the cashier did not tell us about the returns policy. We originally wanted to purchase 2 phone cases yesterday, so the sales assistant ordered several cases (different colors) for us to choose from because there was no photo or image of the different colored cases. The manager even implied that we should pay for all the ordered cases! He was extremely rude throughout the whole interaction, refused to admit that the case was faulty even when we plainly demonstrated that the case does not close (and therefore does not protect the phone), his facial expression was extremely hostile the whole time, threatened to call the police, called the security and tried to show that the case worked even when it clearly doesn't, and refused to give us the refund.

This shouldn't happen in Australia. I have lost all faith in this company and I will never take my business to Casphone ever again. DO NOT SHOP AT CASPHONE!

Casphone broke my iPhone after a screen repair – Took my new iPhone to get a simple screen replacement after a small crack. Casphone broke my iPhone and causes major dead sections on the screen which no longer respond to touch. My iPhone is now completely unusable. Had to go in person to their office in Woollengabba and they said there’s nothing at all they can do about breaking my iPhone. I… Read more

asked to speak to anyone other than the extremely rude front desk admin and he said there’s no one else responsible for handling issues asides from him, but he refused to help or also refused to process my damage complaint.

I paid $120 for them to break my phone, and their staff are the most useless bunch of idiots and scammers.

0/10 I’ve not had a worst customer service experience.

Incompetent liars – Put an iPad in for repair. Indicated it was urgent as going away in two weeks. Advised they had to get parts in to repair. Four weeks and they call to advise ready but already away. Six weeks go to pick up but advised not ready yet. Seven weeks and advise it fixed and is in the mail between Head Office and the store at Kippa-ring. Eight weeks… Read more

and advised fixed but still in the mail. Nine week and advised ready to pick up. Pickup to be advised that they have not been able to repair item. This company, that has a number of stores around Brisbane, is both liars and incompetent and staff both at head office and their out stores changing all the time and no one prepared to take any responsibility. A terrible experience dealing with both the store and head office who never call back, ever.

Exactly what I was looking for – New kiosk at Toormina has what you need but more importantly the people serving you have exceptional customer service. Daniel went above and beyond to select and even install my new phone holder in my car in the car park! For a $20 sale! Hope this business flourishes. They deserve to. Show details

Breaching consumer laws – I was sold an iPad case, told it was for 10.2inch screen. When I got home it was too small. They refused to refund stating this was not their fault as there was nothing wrong with the case even though their salesperson gave misinformation. When they realised they had the wrong information on the iPad cases for sale they stood in front of me and… Read more

changed the labels but denied any responsibility for it not fitting my iPad as I didn’t bring it in at the time (you don’t need to if you have the right labels on) I won’t go back to Casphone and I’ll advise others against going there. Should have read the reviews on here in the first place. I would write to head office but given this is where the lack of customer care and integrity originates, I think I’ll stick with this review for now and a lesson learned.

Atrocious. Avoid them – I took a laptop in to have the screen repaired after phoning store for a price. Confirmed model of laptop in store during inspection. Paid in full. They called me to say wrong price and would need to pay over double what I'd already paid. Collected device for a refund and wasnt refunded full amount. They charged me a service fee for their… Read more

mistake.contacted HEAD OFFICE who asked for an email. Sent the email and nothing back from them.Worst business. Reporting them to ACCC.

Phone case and screen protector – Perfect very friendly and helpful. Product is great and phone still works well. Show details

Shocking service, rude and arrogant, breach Australian consumer laws – iPhone X screen protector, sales person ended up putting 4 protectors on which all bubbled or lifted even before she handed it back, she tried 2 the same brand and 2 different brands, she appeared to actually have no idea what she was doing not taking the time to do it correctly, then I was told bubbles were common and I should just accept it… Read more

which I refused and then told her to forget it and give a refund to which she stated no refunds to be given, she then placed a cheap not what I was after protector on my phone avoiding my demands to give my phone back, informed her they could not complete the job and therefore under consumer law a refund should be made , asked to leave the store, since learned they sell refurbished Apple products under false pretences not telling the customer and I’ve since seen many complaints of this store , one lady got a iPad , paid and before leaving store learned it was a refurbished which she was told it was not she immediately asked for a refund and it was denied (1 minute after she had paid) have raised with QCAT and will get my day to call them out for their lies and inability to do the job and the original charge of a higher quality product which was replaced by a inferior product

Casphone hopeless – Had a mini iPad2 screen replaced worked for 3days them wouldn’t accept passcode took it back and they couldn’t fix it said it had corrosion in mother board wouldn’t you have rang me before you replace screen and said mate this iPad is not worth fixing. Nah take my$120 and run away don’t use these burglars go elsewhere not the hyper dome one.so I’m… Read more

$120 out of pocket I could have put that money to a new one Never again so be warned people stay away cheers John S

Apply Mac - data transfer – Got my partner to take the Mac into get all the data transferred onto my hard drive, a hard drive only used on a Mac. They charged him $150.00 just to diagnose this, and I did not understand as it was a straight forward data transfer. Then I received a call from them to say that they hard drive that I gave was formatted in Word, its never… Read more

touched a Microsoft computer. Then is was going to cost me another $189.00 for a hard drive so all up $450.00 to have a data transfer. So I asked if I paid $150.00 for a diagnosis, what is the diagnosis and the person said it has a crack in the screen, I said that is obvious and its been like that for 10 years, so no diagnosis but charged for it. And was charged an extra $2.00 surcharge for what!!!Never again Casphone, with everything going on in the world, with price hikes its people like you that are just there to rip people off.

Don't go there – A disgusting vile bunch of people, a dodgy Head office in wooloongabba, how these people sleep at night is beyond me. A simple screen replacement for my laptop. and they destroyed my laptop, and then on top of that refused to give it back to me. I went to the head office to demand it back and was met by a vile bunch of people who lie to your… Read more

face, they then unwillingly gave me my laptop and removed the screen, the bottom of my laptop was also taken apart.

This laptop was 2 months old and cost $1200. I have 4 children and will struggle to buy a new one, please don't go to these people.

Don’t purchase! – Bought a refurbished phone that was faulty from day one these guys take your money and don’t want to know you don’t buy from them! Show details

Ripped off – I took my apple ipad in to have the battery replaced into casphone redcliffe qld. (Inv no:50821785) They said they have to replace the screen $120.00 and $200.00 for the battery. They didn't have a screen so had to order one in. 3 weeks later I collected it. I was in hospital so 3 days after the "warrenty" I told him that there was a dead spot in… Read more

the middle of the ipad which our IT guy found. They weren't interested but said he will look at it and put it in the drawer. Week later I asked him about it and he took it out the same drawer. Never looked at it but said it was fine. I bought another screen and our IT guy put the new screen in, only to find that my old screen (which I paid for) was badly glued back. Apart from been ripped off I highly recommend you don't go there unless you want a very bad job done and part with your money for work NOT done. Disgusting.

Ripped off – I had my ipad battery replace they said they had to break the screen $150. All up it cost me $363 for the repair which shouldn't have been more that $200. Now it has a flat spot & they won't repair because my 1 month was 3 days out but I was in hospital so couldn't take it back in time and they weren't really interested in helping without adding… Read more

additional costs. Plus I was very patient concidering length of time they took to repair it. I have bought a $29 screen from ebay and works perfectly and didn't even have to break the screen. I have been way overcharged for the repairs, I will never go back and now have warned my friends and family. Such a pity because the 1st time when they were new they were good.