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Conrad Martens Plumbing & Hot Water

Conrad Martens Plumbing & Hot Water

 Verified
Conrad Martens Plumbing & Hot Water
4.9

110 reviews

Positive vs Negative
92%8%
Customer Service
4.7
Timeliness
4.8
Job Satisfaction ?
4.8
Rates and Fees
4.7
110 reviews
5 Goku  · Matt was a great help today. Thank you so much for the fix. 10/10 would recommend anytime.
5 Andrew D.  · Matt was awesome, had the problem sorted in record time. Highly recommend
5 DrewC  · Thanks for the great service Matt. Very friendly and prompt service.
5 Tom H  · Matty cleared my drain, he’s a legend, quick and professional service
5 claudia  · Had Matt from conrad’s come out and fixed an urgent leak, from start to finish Matt and the team in the office made this job stress free, 10/10
5 Jack  · I had matt come out, he was excellent and fixed my problem quick

Reviews with attachments

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Jack R.
Jack R.QLD
 

Fast and Fixed! THANK YOU! – Prompt timely service to get my hot water system replaced. Professional and polite staff from the first call. What more could you ask for?! Thanks to the team at Conrad's :) Show reply

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Julian 90
Julian 90
 

Great service once again – Same day hot water install at our place in Taringa. Big thanks to the team at Conrad’s for making it happen with such short notice. Job well done once again! Show reply

Positive reviews

Sam
SamQLD
 

Have used these guys many times and they are always fantastic. Recently they fixed our gas leak. Job was completed in less than an hour from making the phone call. Could not recommend a better plumbing team.

Reef ebb
Reef ebb
 

Had Matt come to fix my plumbing issues he was by far the most efficient and caring plumber I have ever met, his intention to details, work ethic and overall friendliness was second to none. Thanks Matt

Sam B
Sam B
 

Excellent plumbers, Matt does an amazing job and is always very professional and knowledgeable. Prices are always fair too. I Would recommend these guys to anyone!

Negative reviews

Rhonda S.
Rhonda S.QLD4 posts
 
Customer Service
Job Satisfaction
Rates and Fees

Totally extravagant call out fee – Conrad Martens came to our building twice for a noise with our hot water system. The issue is that we were charged $471 and they still couldn't figure out the problem. It is not the problem as such it is the fact that two callouts were $471. I'm absolutely gob smacked. This would of been a maximum of about 2 hours. I acknowledge we couldn't… Read more

replicate the problem whilst they were here, however I had two videos of the issue so they had a good idea what the problem was. Never will we use them again.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Rhonda, We are sorry to… Read more

Mark
MarkQLD3 posts
  Verified

Overcharging, excuses and bad customer service – Second time used and horrified by the clear overcharging on the unitemised bill that was sent. Do they think customers don't deserve to know what things have cost? When they finally sent a 'slightly' itemized bill you could still see the overcharging. Lots of excuses when you identify the overcharging on time and parts but none of the 'excuses'… Read more

make sense. One product provided needed to be replaced on my time and expense but no apology from this lot. Plus this company was [Content Removed] enough to attach an internal email in one of their replies where they made fun of me and confirmed one thing - they are also unprofessional when it comes to customer service. I do not recommend.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Mark, We apologise that… Read more (+1 reply)

Viny - Cathy
Viny - CathyQueensland
 

DONT RECOMMEND AT ALL – Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.

Conrad Martens Plumbing & Hot Water
Conrad Martens Plumbing & Hot Water    

Hi Yin, We apologise that you… Read more

Recent reviews

Jules
Jules3 posts
 

"Outstanding service from Conrad Martens Plumbing Installations! The team demonstrated exceptional professionalism, expertise, and attention to detail when working on my toilet system installation. From start to finish, the workmanship was of the highest standard, and everything was completed efficiently and to perfection. Their friendly approach,… Read more

clear communication, and commitment to customer satisfaction made the entire experience stress-free. If you are looking for reliable plumbers who take pride in their work, I highly recommend Conrad Martens Plumbing Installations. Quality workmanship, excellent service, and results that exceed expectations!" ⭐⭐⭐⭐⭐ Julie R Bakharia

Lauren S
Lauren S
 

The team were able to quickly attend our property and address our issue. So professional and had all the replacement parts on hand so able to quickly fix the issue without any fuss

Digen P.
Digen P.
 

Excellent service! Matt from Conrad Martens Plumbing & Hot Water fixed my broken toilet seat quickly and professionally. Friendly, efficient, and hassle-free—highly recommend!

Meg
Meg
 

Had Matt come out to our property, he was very professional, really knowledgeable and friendly. He explained the issue in simple terms and was very efficient. We were really pleased with his service and customer service. Will definitely return and recommend him further!

Plumbers

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Chris T.
Chris T.QLD2 posts
 

Bruce from Conrad Martens was prompt, polite and fixed the issue with my water heater in no time at all. Particularly impressed that there was no upselling as he confirmed a bit of maintenaince was all that was required to fix my issue. I'd hightly reccomend Conrad Martens Plumbing & Hot Water for anyone in need of an honest plumber!

Riva K.
Riva K.
 

Had Matt come and look at a few dripping taps and a blocked drain, he was very efficient and diagnosed the issue very quickly, his attention to detail was top level, really appreciate the office staff also as they where very swift in organising the plumber to come out, highly recommend.

Taylor
TaylorQLD
 

I would absolutely recommend Conrad Martens. The team were extremely helpful in assisting me with my plumbing issue. They came out within the hour and Matt who attended was extremely friendly, professional and efficient. I won’t use anyone else in future.

Kerrie.L
Kerrie.L
 

Excellent service – Engaged Conrad Martens to fix our toilet. The office staff were helpful and booked it in that day for us. The tradesman was polite, professional and explained everything that had to be done. Was a great service and great price. Would definitely recommend them.

EPE
EPE
 

Prompt emergency service – I called Conrad Matens to repair a burst water pipe within our office, the plumber arrived promptly, fixed the pipe. Very professional service, would highly recommend

Steve
SteveQLD
 

Fantastic Service – From start to finish the service was excellent. The plumber turned up on time got the problem fixed within 20 minutes. I will definitely be using these guys again.

KAR
KAR3 posts
 

Great trade experience – Engaged Conrad Martens Plumbing to replace my old toilet cisterns and mixer taps. James did a fantastic job. Rectified some issues from original installation. He worked quietly and efficiently. Was polite and respectful in taking off his work boots every time he had to go out to his ute and back inside. Was surprised and impressed how quickly he got through the work. Will definitely use again. Thank you James.

Daniel R
Daniel RQLD2 posts
 

Excellent Service – Excellent service, easy to deal with and competitive pricing for my Hot Water System. Overall extremely happy with the team at Conrad Martens - will happily use again

keith.stone1992
keith.stone1992QLD
 

Outstanding Service – I recently had the pleasure of working with Conrad Martens Plumbing and I can’t say enough good things about their service. From start to finish, they exceeded my expectations in every way. They arrived on time, were friendly and took the time to explain the issue clearly. Pricing was also fair and transparent with no hidden surprises. I highly recommend Conrad Martens Plumbing to anyone in need of reliable and professional plumbing services.

Plumbers

Find out how Conrad Martens Plumbing & Hot Water compares to other Plumbers

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Giuseppe P.
Giuseppe P.
 

Storm water solution – Had blocked storm water drains & the Conrad Martens boys sorted it right out. We had another quote for a ridiculous amount that had us worried but the Martens boys fixed the problem with ease for a reasonable amount. They put a camera down the pipe, performed jetrodding, diagnosed & fixed the broken pipe without digging up the entire yard. They… Read more

also installed 2 drains either side of the driveway connecting to the exisiting down pipes which sorted out our drainage issues. Didn’t need to get an entire gutter drain installed in front of our garage which is what the other company originally told us. Thanks for a fair & reasonable job Conrad Martens - appreciate the help

PollyD
PollyDQLD
 

Kitchen tap and shower head needed replacing – I don’t often need a plumber, but when I do Conrad Martens is my go to. My kitchen tap was leaking and had almost no pressure, and the shower had seen better days. I cannot speak too highly of Dan. He arrived punctually and was courteous, friendly and helpful. With no fuss or mess he installed a new shower head and kitchen tap, both of which function beautifully. Many thanks, Dan and Conrad Martens.

Greg Thorne
Greg Thorne
 

Dan attended to the several plumbing problems we had in our old Queenslander promptly and efficiently – Service provided by Dan very professional and was first class.

Helen
HelenQLD
 

Great result clearing blocked drains – Matt arrived on time and he was enthusiastic about the job even though he knew it would be a dirty, heavy one with drains clogged with tree roots. Show reply

Jessvdh
Jessvdh
 

Superb plumbers! Can’t live without them! – Fantastic service during a recent stressful plumbing incident! They were all so polite, helpful and efficient. I highly recommend Conrad Martens Plumbing Service! Show reply

Drew-George
Drew-George2 posts
 

Great Product and Awesome product – Thanks to the Conrad martens team for supplying and installing a great piece of hot water system equipment - gave our system a great spruce up and we’re very happy with the end result. Cheers! Show reply

Louis Crous
Louis CrousQLD
 

Competent and excellent workmanship – I was today (14 March 2022) visited by Daniel, who had the task of installing a new toilet in my Indooroopilly townhouse. This was the second service by Daniel for a toilet installation in one of my bathrooms. This man is the most polite and knowledgeable plumber and displays such pride in his work. On the previous occasion the installation went… Read more ·  1

according to plan. The second installation of today proved to be quite challenging due to the poor workmanship off the original installation. Not withstanding all the frustrating challenges, Daniel stayed calm and came up with surprising solutions in problem solving and methods to work around problems and delivered a fantastic result. I honestly appreciate his work and suggest high commendation for this outcome in which no effort was too great for him to overcome and reach his high standards. Thank you Daniel! Louis Crous.

Marlugu
MarluguQLD
 

Highly recommend – Contacted them on Sunday to do a job which they fitted in for the next day. The guy arrived with a mask on so very COVID wary. Replaced the kitchen tap in no time. Very professional and courteous, will definitely use them again. Show reply

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