Cover-More Travel Insurance

We had planned an amazing trip to Fiji in early April 2026, staying at a beach resort at Oarsman's Bay Lodge Unfortunately, on arrival we were advised that a Cyclone was incoming and ended up being in lockdown for 2 days and unable to get to our resort (5 hours off the mainland coast) Once the Cyclone had cleared we had to abandon plans for our… Read more

resort and book alternative accommodation for the remainder of our time in Fiji. Cover-More covered the cost of accommodation at the Oarsman's Bay Loge and the claim process was efficient and seemles.....

Our flights to Fiji were cancelled due to a cyclone, so we travelled the next day and missed out on one night accommodation and full board. Cover-More approved our full claim and handled the claim quickly - thankyou Cover-More. Show details

I have used this convenient facility for many years and this was the first time I made a claim. Had to cancel a flight (and book an earlier one) due to illness of my mother in the Netherlands. Flight Centre wasn't hopeful of my claim being successful due to the resulting death being at my destination instead of here, but Cover-More kindly paid. Show details

Very pleased with the way my claim was handled. Policy was very easy to set up and Claim was quite straightforward. No issues and claim was approved within a short period of time. Thank you. I will certainly use Cover-More Travel Insurance again and recommend them to friends z Show details ·  1

Second time we have claimed because of medical . Can not fault Cover More they refunded our money both times without any problems. We are very glad to recommend them to neverybody we know and who ever reads this review. Show details ·  1

Thank you Hope for the payment already received. I am just enquiring about the 2nd room that our daughter Kellie had for the same period. You have the receipts for both rooms so could you double check for us. Thank you. Show details ·  3

I recently purchased travel insurance with Cover-More and had a very positive overall experience. The quote process was straightforward and the price was very reasonable compared with other insurers I looked at, which made it an easy choice when organising my trip. During my travels I unfortunately had an issue where the airline lost my luggage,… Read more ·  1

which caused me to miss a flight and incur additional expenses. I submitted a claim through Cover-More and found the online claim process to be simple and easy to follow, with clear instructions on what documentation was required.

Initially, my claim for the missed flight was declined. However, after I provided additional information and followed up with their team for further investigation, the claim was reassessed and ultimately approved. I appreciated that the team took the time to review the details and reach a fair outcome.

Overall, I found the process transparent and the customer support helpful. Based on my experience, I would consider using Cover-More again for future travel.

My claim was approved 4 weeks ago or so. You'd think I'd have the money by now, wouldn't you? Except that since then Covermore have - managed to botch two payment attemtps. - Not believed me when I said the mistake was at their end, and that the second payment was also returned by my bank due to the same error with my account number (they… Read more

inexplicably included a dahs). - Held me on the phone for hours repeatedly without actually DOING anything for me. - Given me countless sentences starting with "should" while thinking that the same action might result in different outcomes. - Not investigated to matter properly. - Not made the payment on the day promised. - Given me unrealistic timelines. - Refused to put me through to team leaders. - Not called me back when promised. - Hung up on me - And only initiated complaints proceeding when I threaten with the Ombudsman and media.

And now I have to wait another 30 days for the complaint to be finalised, while they still have my money and I can't pay my bills. THEY SHOULD BE ASHAMED!

After falling ill on the last day of our Bali trip en route to Thailand, I became quite unwell with food poisoning and severe dehydration. There was no time to call Cover-More for advice as I needed medical attention immediately after landing. Two weeks later, once I arrived home, I submitted my medical claim online and it was fully reimbursed… Read more ·  1

within just 10 days. The process was incredibly easy and stress-free.

I’d also like to mention a previous experience from a year earlier in Vietnam during Typhoon Yagi, when our cruise and flights were cancelled. I called Cover-More upset and unsure of what to do or where to go. Even after our call was cut off, the consultant was able to locate me via the Cover-More app and call me back. No claim was ultimately needed, but the help, reassurance and genuine empathy I received were second to none. With her guidance, I was able to cancel and rebook flights directly with the airline.

Knowing that Cover-More truly cares about their customers makes all the difference!! Highly Recommend.

Very happy with Cover-More. I had a medical episode aboard a cruise ship. Hospital costs on board were approx $4k and they were fully covered. I also had to arrange new flights home from Hong Kong to Australia and I was only halfway through the cruise when advised to head home. All was covered by cover-more. Show details ·  1

We have used Covermore for our travel insurance every year for well over a decade. We recently had the need to claim on medical treatment which was required whilst on a cruise. The claim was handled extremely efficiently and professionally by Christine and I was kept up to date until settlement occurred. Show details ·  1

Nobody likes to curtail a holiday so when disaster strikes, it is especially important to have confidence in your insurer. I had previously used numerous insurers, none of which proved reliable. Even when my claims were accepted, they were always heavily discounted, or parts simply denied due for what I still regard as spurious/dishonest… Read more ·  1

reasons. And it always took months of hard work to resolve anything.

But miracles do happen and Covermore paid absolutely eveything I claimed - quickly and without any fuss or argument. They restored at least a little bit of my faith in insurers. Some still retain some integrity.

Stay away from this company. They like taking money from customers but when you need them, it takes them 1 month to reply only to be told they will reject the claim. Even if you are legally (according to QLD government websites) entitled to get compensated, they will refuse to help and blanket everything as “you shouldve have read the terms and conditions”. Even if you have already paid so many ad-ons on top a comprehensive policy. Show details

Never again,I had an immediate family member pass away on me this week,and was pretty well told I have to chase airlines and booking agent myself,what a stressful week ,never again Show details

One of the worst Services I've dealt with. No communication wont respond. Horrible Experience – Flights were cancelled due to Covid. Unable to get anyone on the phone so I did an online claim. Meant to get an answer within 10 days. So it's been 20 days later and no refund or communications. Pathetic service. Show details

Have used Cover-More on numerous occasions in the last 17 years. Needed to make a claim in 2025 due to illness, no problems with the refund process. Will use again for more trips abroad. Show details ·  2

We have always insured with Cover More for our travels .Because of their service and ease for a claim if needed .They have always attended to any Claims we have lodged .We reccomend Cover More to our friends and family. Show details ·  1

My claim was not very straightforward due to it having a medical aspect. The process was slow and complicated. Nonetheless the claim was honoured in full eventually. I was satisfied with Covermore's service. Show details ·  1

We purchased flights and other travel plans to South America on our Bankwest mastercard, which comes with included basic travel insurance. To ensure we were properly covered, we opted for purchase the more comprehensive version for extra $230, for 2 people, 4 weeks in South America. Lucky we did because there was a transport union stirke in… Read more ·  1

Argentina. Cover more has just covered our claim including additionally and inflated prices for a flight, accommodation, and rental car hire. I am pleased with the outcome and would recommend the upgraded version of cover.

Smooth claim easy platform everything was processed without any interaction of human. As long as you submit all the outlined required paper works email them and they will approve and process Show details ·  1

I received assistance when I had difficulty completing the claim. The officer was patient and willingly guided me through the process. The claim was assessed promptly and I received a full refund. Show details ·  1

We needed to visit hospitals/medical centres 3 times over two different countries whilst overseas from home in Australia. The Covermore Team were very supportive and reassured and guided us through decision making and processes. They were very clear, concise and quick in their responses. Well done Team! Show details ·  1

The policy was issued in a timely manner, and the subsequent claim followed up swiftly. Claim resolution was within two weeks of submission, and I have used Covermore extensively in the past. My only complaint is that I was unable to have a policy issued for medical cover only. Show details ·  1