DeNA TRAVEL

Hospitable, Great and Fast – Sorry for all bad reviews about Dena but i didn't face with trouble from this company. I booked online return tickets between Melbourne and Vietnam. They are very affordable and i didn't need to pay any extra fee. Suppport team are extremely professional. I will use Dena services again.

Pathetic. Do not book – Did not even inform us that our flight a were cancelled! Trying to get our money back is a woeful experience. Never again with Dena, a scummy operator who have no morals

Do not book with Dena – The worst customer service possible. Never ever book through this company. Flight cancellation and you're absolutely screwed. Say goodbye to your money from these guys. Again- never book with these guys.

It is a very unprofessional and unfriendly company. I've never ever seen the worse than this one – I booked the return flight from Melbourne to Bali online. I keyed in a departure date April 17 and return date as April 27. Then I checked the order summary on internet, insured that all details were correct and paid by my credit card. When the booking confirmation arrived on my email the return date was MAY 27, not APRIL 27 - as I indicated. I… Read more

tried to contact Dena, but it did not do the job. Even more - they did not published the real phone number. I contacted Jetstar and explained the problem. They agreed to change the date of the returning flight for extra money, that was equal to the price of a new ticket. I explained that it was not my fault, however they said that they have such an agreement with Dena. As I had no choice I paid. It was 2 days ago, but neither Jetstar nor Dena did not send me confirmation of my booking. And there is no way to any:

- talk to them by phone

- chat to them online

- contact their management.

What am I supposed to do now? Who to turn up?

thankyou to past reviewers – I was just about to book a trip to Bali from Melbourne. Fare was very cheap just over $400,just as I was about to pay via credit card thought I'd do a quick Google search and was horrified by comments about how much of a scum and parasites this site is. Phew!! thankyou to all those honest reviews You have saved me getting ripped off.

Charged fees by DENA after Flight cancelled by Jetstar – Flight cancelled by Jetstar. Full refund by airline. DNA sees fit to reduce my refund by $10 per person and a fee. Won't book with them again. I don't believe this is ethical and full refunds are due where a cancellation is out of the control of the passenger. I won't deal with this company in the future.

Worst travel company I have ever experienced! – I needed to change my name on my ticket from married to maiden name as my passport was still in my maiden name. DENA tried to charge me $540 to do this! I called Emirates and they said it was only $64 from them so DENA were trying to charge me the extra on top. Extremely dodgy!!

Frustrating lack of information – I booked a Jetstar flight to Melbourne via the Skyscanner app. Whilst the booking process itself was ok, I could not find my Jetstar Booking Reference Number, needed to do web check in, despite following the advice in the help section. This is not the first time this has happened. I have previously had to contact Jetstar to get this information.… Read more

So, despite their price being the best, I will not in future be using this company for online booking with Skyscanner.

Dena travel "Beware the agency harbour a group of pro. Lair working in the team" – I booked a business class flight for 1 Dec 2017 through online Dena travel from Seoul back to Perth (transfer through DPS Bali airport) due to unsafe volcano eruption travel. I rang the Dena travel to ask for; 1. Full refund eligibility 2. Full refund credit note eligibility If full refund and credit note not eligible "Please cancel the… Read more

flight less the admin fee."

The Dena travel agency team agreed on, as I told them I will book another business flight via Singapore instead. I repeatedly advised Dena Travel team to cancel the flight if the full refund is not eligible. Their repeatedly agreed on it.

Dena travel team not only didn't cancel the flight but advised me by email at 5.20pm. "We couldn't get hold of Garuda". If you want to cancel your flight please call yourself. As soon I saw the email, i tried to called Dena Travel Team but their were already closed at 5.40pm and i follow up with respond email to Dena travel team as well. "the next day when i make a complaint to Dena Team, their told me we are closing at 6pm". (yesterday, I rang them at 5.40pm their were already closed. i dont know who should I believe in the Dena travel team).

SO, I end up calling Garuda until 4am to cancel my flight in my own time.

I always been travelling on oversea trips every 3 months. this is the first time i encountered such agency LIKE "Dena travel agency" not only trying to forfeit my flight without refund due to commission of employees performance. Also lying and denying and making excuses of the fact "not to cancel my flight" and left me almost without time to cancel my flight. "I found this kind of agency totally irresponsible"

Worst Agency Ever. -5 stars

Good Luck

DEan travel fraud – I tried yo book a ticket Adl to Mel 28/11/17. They told me they were unable to complete the booking. I then booked the same flight with Tiger Air B/N LBKBMA. Ater i booked with Tiger Air . DeNa Travel sent an email saying the booking was complete B/N AUJPT4LP. $89. I want the ticket money reimbursed in ful. I have instructed my bank to block… Read more

payment De Na . I will report you to The Transport Ombudsman for deliberate fraud. Change your your name to SKYSCAMMER.

TERRENCE DALEY.

Do Not Waste Your Money & Time, Terrible Loss Of Time & Money – Domestic flight and it's an absolute nightmare. The worst company ever. They hold flight details, and as a result you can't change bookings, add baggage, request information for changes etc. It's a massive hassle to receive the information. They also don't send receipts etc if you need copies. They have no contact email or phone number in case of emergencies. Seriously don't waste your time, just book with an agency or somewhere else.

What a joke. Don't ever book with them – I booked a trip down to Melbourne for the 20th of November. When I looked to check the booking it said it was for the 20th of December. Got hold of the company and they said that there was nothing they can do but for me to get hold of the airline I was travelling with. When I changed the date back to November they charged me an extra $120. Never book with them.

Completely inflexible re seating, luggage and meals - Do not book with this company – I booked a flight to Bali with this company via the skyscanner app. I now have no rights to make any changes of seat allocations or adding on of luggage or meals to my Air Asia booking. I have also tried to add booking to my AirAsia loyalty program and as it was booked through this third party company I am unable to have my email address… Read more

added so that the booking can be brought into my account.

Neither Air Asia nor Dena Travel will add my email address to the booking to allow this effectively locking me in to an automatically generated seating arrangement with no checked luggage unless I want to pay Dena travel’s prices which are obviously over and above Air Asia’s.

I have used third-party agencies before and have had no problems with being able to allocate seats, book meals, luggage etc however this company completely unwilling or “unable” to allow me access... oh but they are willing to charge me over and above Air Asia’s rates for luggage allocation after making me wait for over 50 minutes on hold whilst they were supposedly contacting Air Asia to sort it out.

I have an Air Asia booking confirmation number but when you book via this company they use their email address on the booking so the airline will not allow access without my email address being on the booking, yes, Dena refuse to do this.

Do not book via this company!!! They are completely unapologetic about it.

Nearly 10% credit ccard fees! - don't use them! – Just managed to spot in time that they charge nearly 10% in credit card fees when used through ScyScammer. By spotting this I managed to save myself $72 in fees by then booking direct with the airline instead!

Worst cancellation rules I've ever experienced. Do not use this company! – I purchased a flight from Sydney to Sao Paulo, however less than 30 seconds after clicking I realised I had the outgoing and return dates the wrong way around. I quickly rang DeNA and they advised me that there was no way to change the flight dates, and the cancellation fee would be 95% of the ticket (ie. no refund). I lost about $1800 of… Read more

my hard earned money just like that.

Beware of this scummy company – others will usually allow a change of date for a fee (usually around $200), which I would have agreed with.

I will never, ever use this sham business again and would strongly advise others not to either.

not even worth 1 star – Failed to inform me that my flight was canceled. Tiger offered me a refund or to put me on the early flight the following day. I opted for refund and came home with Qantas. The following day after I've already returned home I receive from Dena an email that my flight is canceled and I'm being rescheduled to the flight that had already departed… Read more

8 hours early that morning.

The following day I then received an email informing me that because I chose to refund my money it would take 7 working days to arrive in my bank and they also be penalizing me $10 for doing so. This remember is after they failed to notify me that my flight was canceled.

You would have to have rocks in your head to book through this company. Read the other reviews and I think you will see a trend.

I just wish there was a 0 star option.

Scam travel agency.

Overcharged my card without notifying me first – Booked flights with them, they showed total for the flight, plus fees & taxes... which is fine. But after I put in credit card details, the page froze, I clicked reload and it said Payment complete, but no mention of how much was charged. Afterwards I received an email to confirm that the payment was received, but was charged an amount more… Read more

than what was quoted.

They should have been transparent and listed the total fees being charged PRIOR to asking for credit card details and not SNEAKING in fees.

And then I stumbled upon this page and realized such a BIG mistake I've made..

Make sure you check cancellation charges – I booked a trip that I needed to delay by a couple of weeks. The cancellation fee was 95% of the fare. Most companies charge about $200, which is OK. I am upset that skyscanner uses a firm like this. I will never use either of them again. This is simply unreasonable

Hopeless – Booked flight but never received confirmation. Emailed them but no response after 5 days. Tried to phone them but number listed on their website is disconnected. What a joke. Stay well away from them.

DO NOT USE THIS COMPANY – This company is a heartless & excessively legalistic platform & will use whatever means to make sure that any change in your flights will trigger either a cancellation - loss of money or significant extra payment for whatever reason comes at a cost to you. Even when you point out straight away that you had made a mistake on your booking & have… Read more

rebooked again on their website a correction flight & asked that the incorrect flight could be credited to this. NO. Family crisis, mother dying. Can prove with a doctors certificate. No way not their problem. DIO NOT USE THEM.

Booked on line & would not accept phone conversation to help with the problem. GIVE THEM A MISS. I am a Professor of Management at a Buisness School & I have never seen a review site with such overwhelmingly negative reviews where the business survives. Good luck.

Total scam! – An extra letter in my Surname (their website wouldn't let me correct the error) caused them to cancel my booking and keep $300 of my $1200 flight. The customer service rep was rude, wouldn't let me speak to a manager and hung up on me. A simple typo ended up costing me $500. Do not ever book with them!!!!

Unprofessional attitude – I found them on Skyscanners and booked online with DeNA travel.They charged me through credit card but interestingly got my details mispelled on the ticket and finally shown their inability to resolve the problem.I have found them exteremely unprofessional and incompetent to deal with a situation and totally clueless in Customers Service.

The worst travel service I have ever come across – I tried booking my tickets through DeNA Travel and just had the worst experience. My payment went through but I didn't receive any tickets so I called them the next day as I had to wait for their business hours. They had no information of my booking details and told me I had to wait up to 48 hours for them to investigate. I just wanted my money… Read more

back so I could book the tickets through another means as my flight was only a couple of days away and I didn't want prices to go up but they assured me they would not give me a refund if tickets have been booked through their website.

So i waited 2 days for them to get back to me and of course my credit card had been charged with no tickets booked and they were to give me a refund. Now tickets for my flight have gone up significantly and I have to leave on another date missing a day of work.

Absolutely horrible!

Awful, tried to charge me $1000 to change a flight to a cheaper one – Awful, tried to charge me $1000 to change a flight to a cheaper one. I wish i had booked directly with the airline and paid a few $ extra to begin with, never again. Lesson: Always book directly with the airline, never use these scamming travel agents again!!

Didnt informus about reschude of flight. So missed the flight. Terrible service – Very bad experience. Dena didnt inform us about reschesule Of flight. So missed the fight. It was worse when customer care didnt response to call. I suggest u guys not to use this service

My booking was fix – Not put my second name On the booking. But the boss fix it for me. So me and our baby and wife can go to China to see my wife family and friends and have lots fun. Ok now 3days to fix and some bad sleep nights. And $220 for a new ticket for me...

Just don't use them – Don't use this company. They offered flights at set prices, then those weren't available when going to book moments later, I booked other more expensive flights, it was accepted and within moments I received a message stating that the booking had been cancelled. They had put my my payment on my card as pending and i couldn't access this money.… Read more

When I called they told me they couldn't find my booking and not to book anywhere else.

They sent an email for information, I provided this and a day later they sent the same email. They released the money a week later.

Complete scam, wish I had of read these reviews before using them

Paying for nothing – I tried to book a flight to Bali with this Company but something went wrong during this process and I paid the whole amount but I didn't get a ticket. Don't book anything with this company!!!

Poor customer service and failure to contact – I was recently booked on a flight from Gold Coast to Sydney at 19:30. The flight was cancelled due to storms. My friends were also on the same flight and they were informed by their agencies as we bought out tickets via Skyscanner. They managed to call the airline and change our flights. Fortunately they did mine as well. I called this agency… Read more

to ask why I was not informed. [name removed] managed to retrieve my booking and explained that they received an email the night before and due to the volumes of emails they receive it was not possible to let customers know. I told him that that explanation was unacceptable as my friends also used skyscanner and their agencies informed them.

He proceeded with a different excuse. He even went to the extent to tell me that the airline cancelled the flight so it was not the agencies fault. He stressed that it was their job to negotiate within the airline to get me on another flight etc. I told him that how would I have known the flight was cancelled if the agency did not inform me.

I yelled at him as I felt he wasn't acknowledging their agency's mistake. I repeated to him that my friends were informed about the flight cancellation and they also booked with skyscanner.

I told him that it was first I used this agency and it would be my last. I informed him that I do not need an explanation but I need an apology.

[name removed] then gave me an apology in a harsh tone without any sincerity. I told him that is not an apology.

I would never use this agency again.

ABSOLUETLY DISGUSTING AGENCY – This travel agency failed to inform me that my flight home had been cancelled. I arrived to check in at the time I had booked to come home where I was informed by the airline that the flight was cancelled and I was automatically put on another flight. The flight time was hours after the original time I was meant to be flying out and I had to be at… Read more

an important appointment (which is why I booked an early flight in the first place).The staff member showed me that 3 emails were sent to the agency to notify them. The airline wouldn't change my flight because it was too late, so I had to buy a ticket for another airline. When I called DeNA, they said yes they did receive the change to my flight but I was not told of the change because they have thousands of customers and lots of cancellations and changes to flights and it would be impossible to notify all the customers at once (which is their job right?). If i had of been notified of the change i would have called and fixed it before the day. The person on the phone was hard to understand as he was Indian or something and said that they would usually call and ask the customer if they accept the new time for their flight. I did not get this phone call and was told "yes im sorry but usually we would do that". So their negligence to inform me cost me an expensive plane ticket. DeNA travel refused to reimburse me for my out of pocket expense, a result of the poor customer service, the reason was "sorry but we don't do that".

This agency is absolutely disgusting. Worst customer service I have experienced. Complete waste of money and time. I will never use again or recommend!!

I would never use them again – I bought airline tickets on my credit card. They state that they are non refundable but I know that under consumer law in Australia that is against the law. I am not traveling to that destination now and they have refused to refund. Tried to block it at the bank but Dena has refused to give back money even though I have not used or received the… Read more

product. I find it incomprehensable to believe that companies can operate outside the law and nothing is done about it.

NEVER USE THIS COMPANY – When booking flights to Queensland the website changed my return date without any indication, when I tried to change the details they would not help me and would not return my money. The date change only became evident once the payment was made. Fortunately I was able to contact the airline itself and they were able to amend my flight details with… Read more

a huge apology for the way I was treated by DeNa Travel! DO NOT USE THIS TRAVEL AGENT EVER!!!!!!!!!

Big SCAM and customer service, hold the money! – This is the worst travel booking agent you could possibly encounter. I found them through Skyscanner due to the lowest price. I booked the tickets, it was failing, I thought it was an error, stupidly, I booked it again... and the same thing occurred. It says that I need to contact the travel agent because they are still holding the money. I tried… Read more

to call them and no one answering the phone, even the answering machine was breaking down. Once I finally got to talk to someone, it was 10 days since they hold my money. I asked the guy on the phone to resolve my problem and he wanted me to go to their help page on the website to send an email, then he said I need to wait for 48 hours for them to investigate my case. What a scam!! If I didn't call them I'm sure my money will never be back. I am still waiting now for them to respond my email and refund y money. A waste of time and energy and trigger for anger!!

Terrible customer service, too many issues about booking at bali Indonesia office – I use this agency through my friend. I planed to stay in Ubud, Indonesia for 10 days and Kuta for 17 days. However, they book only 1 day in Ground ixora in Kuta and need to transfer another hotel, Eden hotel due to over booking. they also book Eden hotel for 1 day and need to book by ourself for couple days for emergency since we don't have place… Read more

to stay. We decided not to use this agency any more And called them to cancel all of my booking. They rebook hotel until rest of my stay and tell us we can't cancel and refund money. I talk to one of lady, [name removed] to solve it. But, They even pretend that I called wrong number not to talk on the phone. Really bad customer service. Don't ever use this agency in bali Indonesia. Big scam!!!!

Refund – First of all it is hard not to use aggressive language to describe this rather unprofessional service. DENA operates from India with the head office in Japan. I have cancelled the international flight that has been booked via the skyscanner redirected to DENA travel. QANTAS issued the refund reference to DENA. The refund had to be processed to the… Read more

new bank card linked with the same account from which the original booking had been made. Despite several notifications to DeNA customer service from my side they have sent the refund to the old cancelled card. The email replies from DENA customer service look like being generated by robots not humane beings (or complete idiots who pretend to not understand the core issue). Finally I got an email from somebody who claims himself working in the head office (no address, contact details, ABN provided) with the notification that refund is unfortunatelly not possible to the new card. No reason (s) explained. Bank replies to my enquiry that under the Australian law the customer should be refunded to the new card. I could not get any reasonable explanation from DENA why they resist doing this and refer me to the bank again and again as if it is the bank fault. I think those international online booking sites should be excluded from Australian business. Folks should have clear understanding of this invisible and perhaps corrupt services